CN106204353A - Quality food &beverage service data collection station, management terminal and management system - Google Patents
Quality food &beverage service data collection station, management terminal and management system Download PDFInfo
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- CN106204353A CN106204353A CN201610592164.7A CN201610592164A CN106204353A CN 106204353 A CN106204353 A CN 106204353A CN 201610592164 A CN201610592164 A CN 201610592164A CN 106204353 A CN106204353 A CN 106204353A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06395—Quality analysis or management
Abstract
The invention provides a kind of quality food &beverage service data collection station, management terminal and management system, belong to technical field of data administration, can to quality food &beverage service data-measuring, gather and manage, to solve the problem that existing food and restaurant service industry service quality is difficult to effectively improve.This system includes that a kind of quality food &beverage service data collection station is with a kind of quality food &beverage service data management terminal: described acquisition terminal includes read module and evaluation module, for calling described evaluation module by reading access information and providing the evaluation interface of quality food &beverage service；Described management terminal include data collection module, KPI statistical module and service quality assessment modules, for collect data collection station evaluating data, according to described evaluating data calculate quality food &beverage service KPI value, according to described KPI, quality food &beverage service is estimated.The present invention can be used for food and restaurant service industry, and its service quality is carried out datumization management.
Description
Technical field
The present invention relates to technical field of data administration, in particular to a kind of quality food &beverage service data collection station,
Management terminal and management system.
Background technology
At present, along with the Internet is widely applied in Modern Enterprise Administration, food and restaurant service industry is as the tertiary industry
Important branch, competition grows in intensity, and traditional management, management mode meet with severe challenge.
China's catering trade from traditional service industries to modern service industry transition and upgrade, how to play food and drink and the Internet
Merge, form the new kinetic energy of economic development, become industry focus of attention.When consumer changes when, it is meant that food and drink
ISP is required for redesigning at links.
Service quality is the core of food and restaurant service industry, the highest bottleneck having become restriction hotel industry development of service quality, meal
The raising of drink service quality is the problem that catering industry is paid close attention to all the time.In recent years, food service industry service quality lacked number
According to changing management, the guest caused because of service quality complains of common occurrence, thus brings more serious economic loss for enterprise operation:
Consumer runs off because of service man's attitude；Consumer runs off because cook goes out quality；Consumer is because of the public praise shadow of service quality
Ring and do not arrive shop first loss etc..And traditional service quality investigation and management mode, it is difficult to it is effectively improved the Service Quality of food and restaurant service industry
Amount.
Summary of the invention
In view of this, it is an object of the invention to provide a kind of quality food &beverage service data collection station, management terminal with
And management system, it is possible to quality food &beverage service data-measuring, gathering and manage, specification catering industry service quality, to solve
Certainly the service quality of existing food and restaurant service industry is difficult to the problem that effectively improves and the commodity (i.e. vegetable) to catering trade
Provide accurately data analysis and consumer is carried out socialization's customer relation management accurately (social crm be called for short
SCRM) datumization management provides data.
First aspect, embodiments provides a kind of quality food &beverage service data collection station, including read module
And evaluation module；
Described read module is for calling described evaluation module by reading access information；
Described evaluation module is for providing the evaluation interface of quality food &beverage service.
In conjunction with first aspect, embodiments provide the first possible embodiment of first aspect, wherein, institute
State read module and include scanning element, for calling described evaluation module by scanning entrance Quick Response Code.
In conjunction with first aspect, embodiments provide the embodiment that the second of first aspect is possible, wherein, institute
Stating entrance Quick Response Code to include servicing Quick Response Code, commodity Quick Response Code and Quick Response Code of checking, described evaluation interface includes servicing Da Shang circle
Reward interface is beaten in face, commodity and agreed-upon price is checked interface；
Described scanning element beats reward interface specifically for calling described service by the described service Quick Response Code of scanning, or passes through
Scan described commodity Quick Response Code to call described commodity and beat reward interface, or call described agreed-upon price buy by Quick Response Code of checking described in scanning
Single interface.
In conjunction with first aspect, embodiments provide the third possible embodiment of first aspect, wherein, institute
State read module also to include receiving unit, for calling described evaluation module by reception user operation signal.
In conjunction with first aspect, embodiments provide the 4th kind of possible embodiment of first aspect, wherein, institute
Stating acquisition terminal is mobile phone, panel computer or server of ordering.
Second aspect, the embodiment of the present invention also provides for a kind of quality food &beverage service data management terminal, including data collection
Module, KPI statistical module and service quality assessment modules；
Described data collection module is for collecting the evaluating data that above-mentioned quality food &beverage service data collection station is gathered；
Described KPI statistical module is for calculating quality food &beverage service KPI value according to described evaluating data；
Quality food &beverage service, for according to described quality food &beverage service KPI, is commented by described service quality assessment module
Estimate.
In conjunction with second aspect, embodiments provide the first possible embodiment of second aspect, wherein, institute
State management terminal evaluating data include service evaluation data, cook's evaluating data, commodity evaluating data, agreed-upon price evaluating data,
The healthy diet data of consumer.
In conjunction with second aspect, embodiments provide the embodiment that the second of second aspect is possible, wherein, institute
The quality food &beverage service KPI stating management terminal includes the horizontal KPI of service level KPI, cook, commercial quality KPI and price level
KPI。
In conjunction with second aspect, embodiments provide the third possible embodiment of second aspect, wherein, institute
The service quality assessment module stating management terminal includes that multistage management of differential account module, data internal analysis module and comprehensive quality are commented
Estimate module；
Described multistage management of differential account module, for according to every KPI, carries out management of differential account to corresponding respective services；
The vegetable evaluating data provided when described data internal analysis module is for negotiating a price check according to user, to consumer
Internal management analysis is carried out with the development trend of operator；
Described comprehensive quality evaluation module is for according to every KPI and management of differential account situation, comprehensive assessment food and beverage sevice
Quality.
The third aspect, the embodiment of the present invention also provides for a kind of quality food &beverage service data management system, including above-mentioned food and drink
Quality of service data acquisition terminal, and above-mentioned quality food &beverage service data management terminal.
Present invention offers following beneficial effect: the quality food &beverage service data collection station that the present invention provides, including reading
Delivery block and evaluation module: read module is for calling described evaluation module by reading access information；Evaluation module is used for carrying
Evaluation interface for quality food &beverage service.Quality food &beverage service valid data are gathered with evaluation module by read module, it is possible to
Realize the aspects such as catering trade service quality, commercial quality, food safety to quantify and standardization, be in based on data consistent long-term long-pending
Tired state, service man's service, cook produce and can intuitively reflect that service man services and cook produces quality condition, provide for examination
The data foundation constantly updated, promotes the high-quality of food and beverage sevice, convenient and innovation.Can be consumer health's diet by data
Offer datumization guides, it is possible to preferably solve consumption information data between consumer and dining room asymmetric, decrease waste with
Stock, it is provided that cooking techniques is to selling, servicing consumption it is thus possible to be effectively improved the service quality of overall food and restaurant service industry.
It addition, the quality food &beverage service data management terminal that the present invention provides, add up mould including data collection module, KPI
Block and service quality assessment modules: data collection module is for collecting the evaluation that quality food &beverage service data collection station is gathered
Data；KPI statistical module is for calculating quality food &beverage service KPI value according to evaluating data；Service quality assessment module is used for root
According to, quality food &beverage service KPI, quality food &beverage service is estimated.The Service Quality Management end provided by system, carries out base
Plinth data are arranged, maintenance and management, carry out data tracking and maintenance for service links, carry out service quality by data
Analysis and synthesis is marked, and carries out rewards and punishments according to the KPI specified, by KPI management and many fraction account interests binding data statistics
Pattern reaches Service Promotion purpose, thus reaches to service datumization and manage with management scienceization.
Other features and advantages of the present invention will illustrate in the following description, and, partly become from description
Obtain it is clear that or understand by implementing the present invention.The purpose of the present invention and other advantages are at description, claims
And specifically noted structure realizes and obtains in accompanying drawing.
For making the above-mentioned purpose of the present invention, feature and advantage to become apparent, preferred embodiment cited below particularly, and coordinate
Appended accompanying drawing, is described in detail below.
Accompanying drawing explanation
In order to be illustrated more clearly that the technical scheme of the embodiment of the present invention, below by embodiment required use attached
Figure is briefly described, it will be appreciated that the following drawings illustrate only certain embodiments of the present invention, and it is right to be therefore not construed as
The restriction of scope, for those of ordinary skill in the art, on the premise of not paying creative work, it is also possible to according to this
A little accompanying drawings obtain other relevant accompanying drawings.
Fig. 1 shows the structural representation of a kind of quality food &beverage service data collection station that the embodiment of the present invention provided
Figure；
Fig. 2 shows the workflow of a kind of quality food &beverage service data collection station that the embodiment of the present invention provided
Figure；
Fig. 3 shows the structural representation of a kind of quality food &beverage service data management terminal that the embodiment of the present invention provided
Figure；
Fig. 4 shows the workflow of a kind of quality food &beverage service data management terminal that the embodiment of the present invention provided
Figure.
Fig. 5 shows the structural representation of a kind of quality food &beverage service data management system that the embodiment of the present invention provided
Figure；
Detailed description of the invention
For making the purpose of the embodiment of the present invention, technical scheme and advantage clearer, below in conjunction with the embodiment of the present invention
Middle accompanying drawing, is clearly and completely described the technical scheme in the embodiment of the present invention, it is clear that described embodiment is only
It is a part of embodiment of the present invention rather than whole embodiments.Therefore, enforcement to the present invention provided in the accompanying drawings below
The detailed description of example is not intended to limit the scope of claimed invention, but is merely representative of the selected enforcement of the present invention
Example.Based on embodiments of the invention, it is all that those skilled in the art are obtained on the premise of not making creative work
Other embodiments, broadly fall into the scope of protection of the invention.
At present, the highest bottleneck having become restriction hotel industry development of service quality, the raising of quality food &beverage service is the most all
Being the problem paid close attention to of catering industry, in recent years, food service industry service quality lacks datumization management, because service quality is made
The guest become complains of common occurrence, thus brings more serious economic loss for enterprise operation, and based on this, the embodiment of the present invention carries
A kind of quality food &beverage service data management system of confession, can to quality food &beverage service data-measuring, gather and manage, with solve
The service quality of existing food and restaurant service industry is difficult to the problem effectively improved.
Embodiment one:
As it is shown in figure 1, embodiments provide a kind of quality food &beverage service data collection station, including read module
11 and evaluation module 12.Wherein, read module 11 is for calling evaluation module 12 by reading access information, and evaluation module 12 is used
In the evaluation interface providing quality food &beverage service.The quality food &beverage service data collection station that the embodiment of the present invention is mentioned can be
Mobile phone, panel computer or server of ordering.
In the present embodiment, read module 11 includes scanning element, for calling evaluation mould by scanning entrance Quick Response Code
Block 12.
Concrete as in figure 2 it is shown, user can by sweeping of being applicable to that all internet works softwares carry sweep function 1.1 or
Independent research is swept and is swept the evaluation APP 1.2 of core business process to scan entrance Quick Response Code.Entrance Quick Response Code can include clothes
Business Quick Response Code, commodity Quick Response Code and Quick Response Code of checking, and evaluate interface and include that reward interface, commodity Da Shang circle are beaten in service the most accordingly
Face and agreed-upon price are checked interface.
Scanning element beats reward interface specifically for calling described service by the described service Quick Response Code of scanning, or by scanning
Commodity Quick Response Code calls described commodity and beats reward interface, or is called described agreed-upon price checked interface by scanning Quick Response Code of checking, and passes through
Foregoing carries out the data acquisition of various dimensions to dining room.
User can by sweep sweep 1.1, clothes on any one method scan service person's chest card of evaluating in APP 1.2
Business Quick Response Code 1.4, after scanning, read module 11 calls the service for service man's Service Quality Management and plays reward interface 1.7, service
Beat reward be divided into selection cash beat reward or send Hua Dashang and other ideal money, cash beat money reward volume may select businessman set the amount of money or
The User Defined amount of money two kinds, after user beats reward, display service man receives the ranking beating reward.
User can also be by sweeping any one method scanning commodity sticked in kind sweeping 1.1, evaluating in APP 1.2
Quick Response Code 1.5, after scanning, read module 11 calls the commodity for commercial quality management and beats reward interface 1.8, and user can be according to dish
The satisfactions such as taste road, judge valency cook for every dish and beat reward.
User can also by sweep sweep 1.1, evaluate APP 1.2, in any one method choice of server 1.3 of ordering
Scanning is checked after receipt Quick Response Code 1.6 or table number, and read module 11 calls agreed-upon price and checks interface 1.9, and interface of checking is divided into two kinds
Price, user can select different price buy according to room sercive process satisfaction, carries out brand-new with full for commodity
Meaning, the discontented method of commerce meaning standard are fixed a price, based on service quality, vegetable quality, dining environmental health situation, on
Dish speed, scene aspect factors such as queuing situation of ordering are evaluated, and user can buy according to the least cost price that businessman sets
Single, when user selects to negotiate a price and pays, after needing to fill in agreed-upon price reason, can check, allow buyer by the agreed-upon price means of payment
Commodity and service are carried out unbundling.
System is checked interface 1.9 by agreed-upon price, fixes a price with satisfaction, the discontented method of commerce meaning standard for commodity,
This method of fixing price is conducive to improving Commodity Flow rate of rotation, by data to aspects such as merchandise control, Trend judgement, commercial quality trackings
Establish and can determine that foundation.When the price feature of commodity cannot distinguish cost with service quality with service, system is propped up by negotiating a price
The mode paid allows buyer that commodity and service are carried out unbundling so that catering trade by actuarial method to its quality number
According to conversion, reach Service Management, merchandise control, management of differential account, quality management, KPI examination, consumer SCRM management, consumer
The food and restaurant service industry qualitative data of the aspects such as health diet management evaluates supervisory systems.
Service quality is commented by system by using social media, self-produced APP, the server three end collection user that orders
Valency, can more fully cover consumer groups, thus avoid the problem that collection information coverage is inadequate.
As it is shown in figure 1, the read module of acquisition terminal also includes receiving unit, for by receiving user operation signal tune
Use evaluation module.System provides data and business service by read module 11 for evaluation module 12, sweeps through gathering arrival end
Retouching operation and gather intermediate medium, after transferring quality collection, station subsystem is to complete whole collecting work flow process, and by modules
It is connected by data mode.
Evaluation module 12 is used for providing quality food &beverage service credit rating interface, and reward 1.7 is beaten in service, reward 1.8 beaten by commodity, view
Valency is checked 1.9 3 partial intersection concurrent management and use.
The service data acquisition end that system is provided by quality food &beverage service data supervisory systems, carries out service words term mark
Standardization.
Order the hardware system module that server 1.3 system for use in carrying is independent research and production；Chest card is that autonomous factory is raw
Product standard, standard is metal, plastics, printable material；Patch in kind is for from main works production standard, and standard is printable media；
Receipt code is that independent research data acquisition interface guides identification to user.
Configuration chest card, patch in kind, the rule of receipt code are the service quality provided by quality food &beverage service supervisory systems
Management end, carries out Quick Response Code generation and derives, it is provided that making to factory.Medium chest card pastes the standard of putting: chest card is worn
Wear to front on the left of service man near left 15cm position, facilitate the scanning of user's right hand convenient；Mark is put in the stickup of medium material object patch
Standard is: patch in kind is pasted onto centre position, front in kind, facilitates user visually；Standard is put in the stickup of medium receipt code
For: receipt code plug-in unit is installed to the ordering system cash register machine of dining place, is in long-term unlatching execution state, can not close on backstage,
Facilitate real time print receipt code.
The quality food &beverage service data collection station that the present invention provides, including read module and evaluation module: read module
For calling described evaluation module by reading access information；Evaluation module is for providing the evaluation interface of quality food &beverage service.
Quality food &beverage service valid data are gathered with evaluation module, it is possible to realize catering trade service quality, commodity matter by read module
The aspects such as amount, food safety quantify and standardization, are in long term accumulation state based on data consistent, and service man's service, cook go out
Product can intuitively reflect that service man services and cook produces quality condition, provides the data foundation constantly updated for examination, promotes
The high-quality of food and beverage sevice, convenient and innovation, judge development trend by gathering commercial quality data such that it is able to be effectively improved
The service quality of food and restaurant service industry.
Embodiment two:
As it is shown on figure 3, embodiments provide a kind of quality food &beverage service data management terminal, receive including data
Collection module 21, KPI statistical module 22 and service quality assessment modules 23:
Data collection module 21 is for collecting the evaluating data that quality food &beverage service data collection station is gathered, such as Fig. 4
Shown in, the evaluating data of management terminal includes that number evaluated by service evaluation data management 2.1, cook's evaluation data management 2.2, commodity
According to management 2.3, agreed-upon price evaluation data management 2.4.
As shown in Figure 4, service man's evaluation data management 2.1 is the maintenance and management to service man's basic data, by clothes
Business monitoring 2.5 carries out data maintenance and management to the feedback of user, service is beaten reward and becomes data, to service man's service level
KPI management carry out actuarial and data statistics, for service beat reward 1.7, service level KPI manage 2.7, multistage management of differential account 2.11,
Comprehensive quality is assessed 2.13 correlation modules such as grade and is provided basic data support.
Cook's evaluation data management 2.2 is the maintenance and management to cook's basic data, by vegetable quality 2.6 to user
Feedback carry out data maintenance and management, cook's vegetable evaluation is become data, the KPI of cook's level is managed carry out actuarial and
Data statistics, for phases such as cook's evaluation, cook horizontal KPI management 2.8, multistage management of differential account 2.11, comprehensive quality assessments 2.13
Close module and basic data support is provided.
Commodity evaluation data management 2.3 is to the maintenance and management of commodity basic data in shop, commodity is beaten reward and becomes several
According to, the KPI management to commercial quality carries out actuarial and data statistics, beats reward 1.8, commercial quality KPI management 2.9, number for commodity
Basic data support is provided according to correlation modules such as internal analysis 2.12, comprehensive quality assessments 2.13.
Agreed-upon price evaluation data management 2.4 is that the price being shown service quality collection terminal carries out data maintenance and management,
Agreed-upon price being checked and become data, the KPI management to price level carries out actuarial and data statistics, for payment 1.9, the valency of checking of negotiating a price
The correlation modules such as lattice horizontal KPI management 2.10, data internal analysis 2.12, comprehensive quality assessment 2.13 provide basic data to prop up
Hold.
KPI statistical module is for calculating quality food &beverage service KPI value according to evaluating data, and quality food &beverage service KPI includes
Service level KPI 2.7, the horizontal KPI of cook 2.8, commercial quality KPI2.9, price level KPI2.10.
KPI management is the service personal such as service man, cook carries out the formulation of KPI, to manage and safeguard, for many fraction account pipe
The correlation modules such as reason 2.11, data internal analysis 2.12, comprehensive quality assessment 2.13 provide basic data support.
Quality food &beverage service, for according to quality food &beverage service KPI, is estimated, Service Quality by service quality assessment module
Amount evaluation module includes multistage management of differential account module 2.11, data internal analysis module 2.12 and comprehensive quality evaluation module
2.13。
Multistage management of differential account module 2.11, for according to every KPI, carries out management of differential account to corresponding respective services, to clothes
The responsible person concerned such as business person, cook carries out the maintenance and management of many fraction account, assesses 2.13 modules for comprehensive quality and provides basis
Data are supported.
The vegetable evaluation provided when data internal analysis module 2.12 is for negotiating a price check 1.9 according to user and suggestion feedback
Data, carry out internal management analysis to the development trend of consumer Yu operator, and data internal analysis module is mainly for two
Aspect.For the internal control analysis of customer-side there are four aspects: interior total of spending amount aspect counting user one month
Spending amount altogether；Consumption one month interior consumption number of times altogether of frequency aspect counting user；Vegetable collocation aspect is to pass through user
The individual preference ordered dishes, analyzes this user which kind of vegetable of arranging in pairs or groups the most healthy, thus carries out vegetable recommendation；Preferential mode
Aspect is the value of assessment provided with the consumption frequency according to client's spending amount, is provided with the most individual preferential mode, logical
Crossing statistical analysis is that client carries out higher discount.Internal control analysis in terms of vegetable: by vegetable data, manages
The vegetable that dining room is following can be sold and do development trend judgement by person, it is provided that precision data index, according to consumer record data and mouth
Taste is optimal, taste is pretty good, needs the comment data in terms of improvement, taste these four evaluations worst, makes operator understand grasp energy
Enough providing the vegetable being worth for dining room, make the adjustment direction of following vegetable and precisely analyze judgement, the optimization for every course changes
Enter or keep present situation to judge, to following food and restaurant service industry commodity Trend judgement data target.
Comprehensive quality evaluation module 2.13 is used for according to every KPI, management of differential account situation and data internal analysis, comprehensively
Assessment quality food &beverage service, goes out the aspect such as quality, omnidistance consumption experience quality carry out enterprises service person's service quality, cook
Comprehensive assessment and prediction, provide data supporting for business strategy.
The quality food &beverage service data management terminal that the present invention provides, including data collection module, KPI statistical module kimonos
Business quality assessment modules: data collection module is for collecting the evaluating data that quality food &beverage service data collection station is gathered；
KPI statistical module is for calculating quality food &beverage service KPI value according to evaluating data；Service quality assessment module is for basis, meal
Drink service quality KPI, is estimated quality food &beverage service.The Service Quality Management end provided by system, carries out basis number
According to setting, maintenance and management, carry out data tracking and maintenance for service links, carry out service quality by data and divide
Analysis, commodity intellectual analysis, comprehensive grading, carry out rewards and punishments according to the KPI specified, and is bound with many fraction account interests by KPI management
The pattern of data statistics reaches Service Promotion purpose, thus reaches to service datumization and manage with management scienceization.
Embodiment three:
As it is shown in figure 5, embodiments provide a kind of quality food &beverage service data management system, including food and beverage sevice
Quality data collection terminal and quality food &beverage service data management terminal.
System passes through Service Management end, carries out Analysis on Quality of Service, carries out rewards and punishments according to the KPI specified, managed by KPI
With the purpose that the pattern of many fraction account interests binding data statistics reaches Service Promotion.
Quality food &beverage service data management system also sets up has auxiliary function, including a girl secretary concurrently a lover and video: a girl secretary concurrently a lover's function is born
Duty provides different industry commercial product recommending, can be chosen panic buying and pays；Video capability is responsible for providing video, may be viewed by food and beverage sevice matter
Amount data management associated video.
The Service Management end that dining room can be provided by quality food &beverage service supervisory systems: carry out vegetable quality analysis, according to
Quality information, adjusts vegetable proportioning；Carry out comprehensive quality analysis, according to quality information, strategy structure adjusting；Real-time Feedback public sentiment
Information, diplomatizes to user and Brand Maintaining timely；Quality is carried out administration by different levels, the poorest in three ranks enter
Row statistics and analysis；Carry out basic data setting, maintenance and management, mainly comprise steward, cook's management, commercial pipes
Reason, price control, KPI management, multistage management of differential account, carry out data tracking and maintenance for service links, pass through data
Carry out Analysis on Quality of Service and comprehensive grading, thus reach to service datumization and manage with management scienceization.
Pattern (the Software-as-that the quality food &beverage service data supervisory systems that the present invention provides i.e. services according to software
A-service is called for short SAAS), gather based on data base and the cloud service system of statistics foundation, by data actuarial, user is connect
Contact is connected with operation system, carries out intersecting and the data system of weighted average calculation, has standardization, transparence, data
Change feature.System uses the method that service quality is promoted by lever of price, solves the quantization of service quality by new way,
Evaluating the aspect such as service man's service quality, cook's vegetable quality simultaneously, allowing data service the most quantifiable to original catering trade
Quality, commercial quality, the examination of food safety provide new data foundation.From user's position, system is that user selects
Dining room provides the infallible data constantly updated, help selection to have dinner StoreFront, also provides the user and produces for service and cook
Commodity carry out paying the negotiate a price standard selected, to user with human nature service and consumption experience, catering industry clothes of having made greater efforts to promote
Business levels；From dining room position, system provides referential infallible data platform for dining room operation, helps dining room constantly to change
Good and high quality, goes out the aspect such as quality, omnidistance consumption experience quality comprehensively comment enterprises service person's service quality, cook
Estimate and prediction, provide data supporting for business strategy；From cook and service man's position, system is by cook and service man
Work quality and achievement interests bundle, according to the data statistics of user feedback, adjust and determine office worker's performance levels, thus promote
Vegetable quality and service quality.
If described function is using the form realization of SFU software functional unit and as independent production marketing or use, permissible
It is stored in a computer read/write memory medium.Based on such understanding, technical scheme is the most in other words
The part contributing prior art or the part of this technical scheme can embody with the form of software product, this meter
Calculation machine software product is stored in a storage medium, including some instructions with so that a computer equipment (can be individual
People's computer, server, or the network equipment etc.) perform all or part of step of method described in each embodiment of the present invention.
And aforesaid storage medium includes: USB flash disk, portable hard drive, read only memory (ROM, Read-OnlyMemory), random access memory are deposited
The various media that can store program code such as reservoir (RAM, Random Access Memory), magnetic disc or CD.
The above, the only detailed description of the invention of the present invention, but protection scope of the present invention is not limited thereto, and any
Those familiar with the art, in the technical scope that the invention discloses, can readily occur in change or replace, should contain
Cover within protection scope of the present invention.Therefore, protection scope of the present invention should described be as the criterion with scope of the claims.
Claims (10)
1. a quality food &beverage service data collection station, it is characterised in that include read module and evaluation module；
Described read module is for calling described evaluation module by reading access information；
Described evaluation module is for providing the evaluation interface of quality food &beverage service.
2. acquisition terminal as claimed in claim 1, it is characterised in that described read module includes scanning element, is used for leading to
Overscanning entrance Quick Response Code calls described evaluation module.
3. acquisition terminal as claimed in claim 2, it is characterised in that described entrance Quick Response Code includes servicing Quick Response Code, commodity
Quick Response Code and check Quick Response Code, described evaluation interface includes that reward interface is beaten in service, commodity are beaten and appreciated interface and agreed-upon price is checked interface；
Described scanning element beats reward interface specifically for calling described service by the described service Quick Response Code of scanning, or by scanning
Described commodity Quick Response Code calls described commodity and beats reward interface, or calls described agreed-upon price by Quick Response Code of checking described in scanning and check boundary
Face.
4. acquisition terminal as claimed in claim 1, it is characterised in that described read module also includes receiving unit, is used for leading to
Cross reception user operation signal and call described evaluation module.
5. the acquisition terminal as described in any one of Claims 1-4, it is characterised in that described acquisition terminal is mobile phone, flat board electricity
Brain or server of ordering.
6. a quality food &beverage service data management terminal, it is characterised in that include data collection module, KPI statistical module and
Service quality assessment module；
Described data collection module is for collecting the quality food &beverage service data acquisition as described in any one of claim 1 to 5 eventually
The evaluating data that end is gathered；
Described KPI statistical module is for calculating quality food &beverage service KPI value according to described evaluating data；
Quality food &beverage service, for according to described quality food &beverage service KPI, is estimated by described service quality assessment module.
Manage terminal the most as claimed in claim 6, it is characterised in that described evaluating data includes service evaluation data, cook
Evaluating data, commodity evaluating data, agreed-upon price evaluating data.
Manage terminal the most as claimed in claim 7, it is characterised in that quality food &beverage service KPI includes service level KPI, kitchen
Shi Shuiping KPI, commercial quality KPI and price level KPI.
Manage terminal the most as claimed in claim 8, it is characterised in that described service quality assessment module includes many fraction account pipe
Reason module, data internal analysis module and comprehensive quality evaluation module；
Described multistage management of differential account module, for according to every KPI, carries out management of differential account to corresponding respective services；
The vegetable evaluating data provided when described data internal analysis module is for negotiating a price check according to user, to consumer and warp
The development trend of battalion person carries out internal management analysis；
Described comprehensive quality evaluation module is for according to every KPI and management of differential account situation, comprehensive assessment quality food &beverage service.
10. a quality food &beverage service data management system, it is characterised in that include as described in any one of claim 1 to 5
Quality food &beverage service data collection station, and the quality food &beverage service data management as described in any one of claim 6 to 9 is eventually
End.
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