CN105719084A - Catering service evaluation management method and catering service evaluation management device - Google Patents
Catering service evaluation management method and catering service evaluation management device Download PDFInfo
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- CN105719084A CN105719084A CN201610040359.0A CN201610040359A CN105719084A CN 105719084 A CN105719084 A CN 105719084A CN 201610040359 A CN201610040359 A CN 201610040359A CN 105719084 A CN105719084 A CN 105719084A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0639—Performance analysis of employees; Performance analysis of enterprise or organisation operations
- G06Q10/06398—Performance of employee with respect to a job function
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The invention discloses a catering service evaluation management method and a catering service evaluation management device. Merchant service evaluation information can be received from a consumer terminal, and comprises service staff evaluation information of a related service staff who serves the consumer using the consumer terminal. The service staff evaluation information can be extracted from the service evaluation information. The service staff evaluation data of the service staff can be acquired by adopting the classification and the statistics of the extracted service staff evaluation information according to different persons. By adopting the preset calculation rule, the corresponding value of the money can be calculated according to the service staff data of each service staff. The money corresponding to the above mentioned value of money can be correspondingly stored in the preset account of each service staff, and then the service staff can withdraw the money by the service staff terminal via the electronic transaction channel. By adopting the network and software technology, the evaluation management and the automatic reward distributing of the catering service staff can be realized quickly and effectively, and therefore the working efficiency can be improved greatly.
Description
Technical field
The present invention relates to software technology field, particularly relate to food and beverage sevice evaluation management method and device.
Background technology
Service quality is the soul of service trade, and the raising of quality food &beverage service always is the problem that catering industry operator pays close attention to.And effectively transferring and utilizing the enthusiasm of interior employee is the most important thing, any service-type firm only can first have satisfied employee just to have good traveller.So as Catering Management personnel, first having to the enthusiasm accomplishing effectively to transfer employee work, the sincerity again through employee services each client of infection.
Under the Internet tide, the new model and main trend that become food and drink consumption are experienced in novel information food and drink.People are by the Modern Information based means such as mobile phone A PP client, group buying websites, wechat, it is possible to do not go out door just realize ordering online, on-line payment etc..
Although the form of present stage the Internet food and drink application is varied, but ignore the evaluation management servicing employee, even if boss thinks that certain service man's better user feedback of work service quality is better, employee is intentionally rewarded by it, but one cannot quantification service quality, even if two to reward also be provided by cash or the finance mode such as Electronic Transfer carries out, manual operation is too much, bother very much, extremely inefficient.
Summary of the invention
The shortcoming of prior art in view of the above, it is an object of the invention to provide food and beverage sevice evaluation management method and device, the evaluation of employee is serviced by automated management, and automatically completed follow-up work, convenient and swift high efficiency, solves to service the evaluation management disappearance of employee and the inefficient problem of mode of operation in prior art.
For achieving the above object and other relevant purposes, the present invention provides a kind of food and beverage sevice evaluation management method, including: receive the service evaluation information about trade company from consumer's end, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company；Described service personal's evaluation information is extracted from described service evaluation information；The service personal's evaluation information extracted at least is classified by personnel's difference and is added up the service personal's evaluating data obtaining each service personal；By default computation rule, calculate corresponding quantity of money value according to service personal's evaluating data of each service personal；The currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, and the service personal's end for service personal is extracted by electronic transaction channel.
In one embodiment of the invention, described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook.
In one embodiment of the invention, described food and beverage sevice evaluation management method, also include: send trade company's end that described service personal's data are provided with to described consumer end, service personal's end of related service personnel and/or trade company for displaying.
In one embodiment of the invention, described food and beverage sevice evaluation management method, also include: described service evaluation information is associated storage to relevant merchant information, consumer information, attendant information and consumer with the Transaction Information of trade company.
In one embodiment of the invention, described food and beverage sevice evaluation management method, also include: by the evaluation ranking that relatively each described service personal's evaluating data obtains between each service personal；By default computation rule, calculate corresponding quantity of money value according to the evaluation ranking between each service personal；The currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, and the service personal's end for service personal is extracted by electronic transaction channel.
For achieving the above object and other relevant purposes, the present invention provides a kind of food and beverage sevice evaluation management device, including: receiver module, for receiving the service evaluation information about trade company from consumer's end, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company；Service evaluation processing module, for extracting described service personal's evaluation information from described service evaluation information；Service evaluation analysis module, at least classifying by personnel's difference to the service personal's evaluation information extracted and being added up the service personal's evaluating data obtaining each service personal；Computing module, for by default computation rule, calculating corresponding quantity of money value according to service personal's evaluating data of each service personal；Electronic account module, for the currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, the service personal's end for service personal is extracted by electronic transaction channel.
In one embodiment of the invention, described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook.
In one embodiment of the invention, described food and beverage sevice evaluation management device, including sending module, for sending trade company's end that described service personal's data are provided with to described consumer end, service personal's end of related service personnel and/or trade company for showing for displaying.
In one embodiment of the invention, described food and beverage sevice evaluation management device, also include: memory module, for described service evaluation information is associated storage to relevant merchant information, consumer information, attendant information and consumer with the Transaction Information of trade company.
In one embodiment of the invention, described service evaluation analysis module, it is additionally operable to the evaluation ranking by relatively each described service personal's evaluating data obtains between each service personal；Described computing module, is additionally operable to, by default computation rule, calculate corresponding quantity of money value according to service personal's evaluating data of each service personal；Described electronic account module, for the currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, the service personal's end for service personal is extracted by electronic transaction channel.
For achieving the above object and other relevant purposes, the present invention provides a kind of electric terminal, including described food and beverage sevice evaluation management device.
As mentioned above, the food and beverage sevice evaluation management method of the present invention and device, by receiving the service evaluation information about trade company from consumer's end, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company；Described service personal's evaluation information is extracted from described service evaluation information；The service personal's evaluation information extracted at least is classified by personnel's difference and is added up the service personal's evaluating data obtaining each service personal；By default computation rule, calculate corresponding quantity of money value according to service personal's evaluating data of each service personal；The currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, and the service personal's end for service personal is extracted by electronic transaction channel；Utilize network and software engineering, realize the evaluation management of catering service worker quickly and efficiently and reward granting automatically, being greatly promoted work efficiency.
Accompanying drawing explanation
Fig. 1 is shown as present invention structural representation of food and beverage sevice evaluation management system in an embodiment.
Fig. 2 is shown as present invention structural representation of consumer's end in an embodiment.
Fig. 3 is shown as present invention structural representation of service end in an embodiment.
Fig. 4 is shown as present invention structural representation of service personal's end in an embodiment.
Fig. 5 is shown as present invention structural representation of trade company's end in an embodiment.
Fig. 6 is shown as present invention schematic flow sheet of food and beverage sevice evaluation management method in an embodiment.
Element numbers explanation
1 consumer's end
11 first sending modules
2 service ends
21 first receiver modules
22 service evaluation processing modules
23 service evaluation analysis modules
24 second sending modules
25 computing modules
26 electronic account modules
3 service personal's ends
4 trade company's ends
S1～S6 step
Detailed description of the invention
Below by way of specific instantiation, embodiments of the present invention being described, those skilled in the art the content disclosed by this specification can understand other advantages and effect of the present invention easily.The present invention can also be carried out by additionally different detailed description of the invention or apply, and the every details in this specification based on different viewpoints and application, can also carry out various modification or change under the spirit without departing from the present invention.It should be noted that, when not conflicting, following example and the feature in embodiment can be mutually combined.
It should be noted that, the diagram provided in following example only illustrates the basic conception of the present invention in a schematic way, then assembly that in graphic, only display is relevant with the present invention but not component count when implementing according to reality, shape and size drafting, during its actual enforcement, the kenel of each assembly, quantity and ratio can be a kind of random change, and its assembly layout kenel is likely to increasingly complex.
Technical scheme is applied in internet environment, the Internet (English: internet), also known as world-wide web, or transliteration the Internet (Internet), internet, it it is the huge network being concatenated between network and network, these networks are connected with agreement one group general, form single huge international network in logic.Usual internet refers to the Internet, and Internet then refers in particular to the Internet.This method being linked together mutually by computer network can be called " network interconnection ", develops the global global internetwork of covering and claims the Internet, be namely interconnect network structure together on this basis.Equivalent WWW, the Internet, WWW is build the global system interlinked based on hypertext, and be the service that can be provided by of the Internet one of them.
Refer to Fig. 1, show the food and beverage sevice evaluation management system in one embodiment of the invention, comprising: be connected to consumer's end 1 and service personal's end 3 of service end 2 by the Internet；It is preferred, but not necessary, that described system may also include network connects trade company's end 4 of described service end 2.
It should be noted that, described service end 2, consumer's end 1, service personal's end 3 and trade company's end 4 can be electric terminal (such as smart mobile phone, panel computer, PC or server/server group etc.) and the software system (such as Android, IOS, Windows, Linux etc.) run thereof, and also abstract can be interpreted as described software system；Further, in described software system, for service end 2, consumer's end 1, service personal's end 3 different with the object of trade company end 4 can software APP that each installation and operation is different, be namely similar to common client, service end 2 etc..
In an embodiment, consumer's end 1 of consumer, for smart mobile phone, can by such as wirelessly or non-wirelessly network interface card and utilize WiFi network or 3G/4G mobile communications network to access described service end 2, and individual private possession information (such as cell-phone number can be used in service end 2, mailbox number, ID title and password etc.) the privately owned consumer ID of association registered in advance, distinguish between different consumer's ends 1 for service end 2, certainly, preferred described consumer can comprise such as personal information the software modules such as module are set and and the information that carries out between service end 2 carry out those log-on message contents of edit-modify alternately；Same, each described service personal's end 3 or trade company's end 4 also can have log-on message and ID in described service end 2 in advance.
When consumer is after trade company accepts food and beverage sevice, after concluding the business preferably in payment, at consumer's end 1, trade company can be evaluated, consumer's end 1 provides such as touch screen, Mus mark, or the input equipment such as keyboard is for for consumer's input evaluation content, thus generating the service evaluation information about trade company, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company, namely such as consumer A accepts service at trade company B, in this process by service man C and D be A service, additionally also have culinary art ingredients and condiments for cooking to the A cook E eaten, although shopkeeper F is not directly involved in service, but trade company's environment is that relative (whether environment is clean and tidy, whether crowded, whether noisy etc.), therefore also can be included in described related service personnel；Those personnel C, D, E, F can be all described related service personnel.
As in figure 2 it is shown, described consumer end 1 can include the first sending module 11, it is used for sending described service evaluation information；Concrete, described sending module can be that the software module in described consumer end 1 realizes, and the wired or wireless network interface card controlling such as consumer's end 1 place equipment completes.
In one embodiment of the invention, described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook；Preferably, the evaluation of each service personal can be quantified by consumer: such as by consumer's end present graphical interactive interface, providing 1 to 5 point in this interactive interface, or 1 to 5 equivalent magnitude option etc. is for consumer evaluation, concrete, as serviced 5 stars, environment 3 star, taste 4 magnitude etc.；Certainly not so limited, also favorable comment, in comment, difference is commented；Or, preferably, in consumer's end present graphical interactive interface, such as at least show the pattern identification (such as head portrait etc.) of each service personal in trade company, in those pattern identification adjacent positions (such as lower section), the option being available for " point is praised " is set, by such as once clicking expression " praising ", twice click represents that the mode of cancellation " praising " carries out.
Preferably, the graphical interaction interface of above-mentioned evaluation can periodically update, for instance every day, weekly, monthly etc., is beneficial to accumulative evaluation.
It addition, in one embodiment, described service evaluation information may also include the evaluation that trade company is overall, and these data are available for gathering for as to the foundation of ranking between multiple trade companies.
As it is shown on figure 3, described service end 2 comprises the steps that the first receiver module 21, service evaluation processing module 22, service evaluation analysis module 23, computing module 25 and electronic account module 26 etc.；It is preferred, but not necessary, that may also include the second sending module 24；Those modules can be realized by software, and drives the processor of service end 2 place equipment, memorizer, network interface card etc. to realize.
Described first receiver module 21, for receiving the service evaluation information about trade company from consumer's end 1, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company.
Described service evaluation processing module 22, for extracting described service personal's evaluation information from described service evaluation information.In one embodiment of the invention, described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook；Preferably, the evaluation of each service personal can be quantified by consumer: such as by consumer's end present graphical interactive interface, providing 1 to 5 point in this interactive interface, or 1 to 5 equivalent magnitude option etc. is for consumer evaluation, concrete, as serviced 5 stars, environment 3 star, taste 4 magnitude etc.；Certainly not so limited, also favorable comment, in comment, difference is commented；Or, preferably, in consumer's end present graphical interactive interface, such as at least show the pattern identification (such as head portrait etc.) of each service personal in trade company, in those pattern identification adjacent positions (such as lower section), the option being available for " point is praised " is set, by such as once clicking expression " praising ", twice click represents that the mode of cancellation " praising " carries out.
Preferably, the graphical interaction interface of above-mentioned evaluation can periodically update, for instance every day, weekly, monthly etc., is beneficial to accumulative evaluation.
Described service evaluation analysis module 23, at least classifying by personnel's difference to the service personal's evaluation information extracted and being added up the service personal's evaluating data obtaining each service personal.In an embodiment, the data of described analysis preferably are in a predetermined amount of time, for instance one month, 1 year etc., so relatively there is referential, but this is only preferred, also can not be limited, thus not so limited.
In an embodiment, assume service evaluation mode be 1 star that quantifies to 5 stars, good in difference comment or the mode of whether " point is praised ", then service evaluation analysis module 23 can determine described service evaluation data by such as accumulated quantity for evaluation more than certain opinion rating in the scheduled time, for instance the quantity of 5 stars in 1 month, the quantity of favorable comment or " praising " quantity etc. put.
Preferably, described service evaluation analysis module 23, it may also be used for relatively service personal's evaluating data of each service personal obtains the evaluation ranking between each service personal.
Such as service man A, B, C favorable comment or obtain the quantity praised of point respectively 3,2,1 in month, then rank order is A, B, C from high to low.
It addition, the rule of other statistical fractals evaluating data also can be adopted, for instance by the evaluation method of 5 stars to 1 star, service evaluation data can be determined by the average star number that obtains in service personal's scheduled time.
Such as service man A, B, C serviced 6,8,10 times respectively in one month, and the star number that there are respectively 10,16,17, the respective service evaluation data of A, B, C that then corresponding statistics obtains are 1.67,2,1.7, and therefore ranking is B, C, A from high to low.
The example above illustrates that can also more analysis mode, as long as the service quality of each service personal can comparatively relevantly be reflected, does not make exhaustive herein.
Described second sending module 24, for sending trade company's end 4 that described service personal's evaluating data is provided with to described consumer end 1, service personal's end 3 of related service personnel and/or trade company for displaying.
In one embodiment, as shown in Figure 4, described trade company end 4 includes: the second receiver module, for receiving service personal's evaluating data that described sending module sends for displaying, described trade company end 4 may also include the first evaluation display module and described service personal's evaluating data be shown, and is beneficial to trade company's management and control to service personal's service quality, concrete, described displaying can be preferably that those data by list or are fabricated to the mode of chart and are shown, then more directly perceived；It addition, consumer's end 1 can be provided with the second evaluation display module to service personal's evaluating data is showed consumer, consumer is allowed to understand the service personal's quality condition in this trade company, thus optional service personal etc.；At service personal's end 3, the 3rd evaluation display module also can be set, show service personal self or other people service personal's evaluating data, service personal is allowed to understand oneself with the mutual service quality ranking of other service personal, this is a kind of spiritual encouragement for the measured service personal of Service Quality, promotes benign competition.
In like manner, in one embodiment, described service evaluation processing module 22 can be additionally used in and processes the evaluation information overall about each trade company that consumer's end 1 is sent, and undertaken classifying and adding up the overall service evaluation data of each trade company and/or evaluate ranking by described service evaluation analysis module 23, and also can be sent to consumer's end 1 (consumer's end 1 can arrange one the 3rd receiver module and receive) by the second sending module 24, and show consumer, be equivalent to recommend the preferred trading object of consumer selective；Also can being sent to trade company's end 4 (trade company's end 4 can be received by described second receiver module) and show trade company to understand the service comparison that self and other are gone together between trade company, namely described displaying is performed by aforementioned each display module.
Described computing module 25, for by default computation rule, calculating corresponding quantity of money value according to service personal's evaluating data of each service personal.
In one embodiment, the accumulated quantity of evaluation more than described default computation rule such as certain opinion rating aforementioned reaches predetermined threshold and then gives currency, for instance reaches 5 favorable comments or 5 times " point is praised ", then gives 50 yuan；In other embodiments, also can giving currency according to described evaluation ranking, for instance evaluate and rank the first and gives 50 yuan, second gives 25 yuan etc..
Described electronic account module 26, for the currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, the service personal's end 3 for service personal is extracted by electronic transaction channel.In one embodiment, corresponding, as it is shown in figure 5, described service personal's end 3 includes: account trading module；For extracting described currency by electronic transaction channel from described default account corresponding to service personal belonging to it.
In one embodiment, described electronic account module 26 may utilize existing internet banking system transaction system and realizes, it is preferred that described default account can be bound with the bank account of service personal, thus can withdraw the money.
In one embodiment, described service end 2 can include memory module (can pass through database realizing), for described service evaluation information is associated storage to relevant merchant information, consumer information, attendant information and consumer with the Transaction Information of trade company, it is easy to index other fields according to described Transaction Information field, for instance search service personal etc. by Transaction Information.
Concrete, for example, the particular content of described association storage is particularized below:
1) storage chains receives the incidence relation of service personal and the trade company of the specific address information of trade company, description, feature, this trade company, the service evaluation of this trade company and the incidence relation of trade company；
2) storage chains receives the incidence relation of service evaluation information and the consumer of the personal information of consumer, Transaction Information and the incidence relation of consumer of this consumer, this consumer；
The personal information that service end 2 can be edited according to the attendant information that trade company's end 4 is uploaded or revised, service personal, is stored；Also can be stored according to the personal information that consumer's end 1 is uploaded or revised.
3) Transaction Information of storage transaction every time, including the incidence relation of the merchant information of transaction, consumer information, attendant information and transaction results information, this Transaction Information and service evaluation information.
4) storage chains receives the incidence relation of service evaluation information and the consumer of the personal information of consumer, Transaction Information and the incidence relation of consumer of this consumer, this consumer；
It should be noted that, described Transaction Information can be from other channels, in the present embodiment, described consumer end 1 can have payment function (such as electronics Net silver or Third-party payment software realize), described trade company end 4 also needs have corresponding gathering functions (such as electronics Net silver or Third-party payment software realize), and described service end 2 may also include transaction modules, for realizing the payment transaction between consumer's end 1 and trade company's end 4；If it is further preferred that the relative trade company of described service end 2 is third party, also commission can be collected by described transaction modules from described trade company end 4, it is achieved the running of commercial podium.
As shown in Figure 6, the idiographic flow of the food and beverage sevice evaluation management method in displaying one embodiment of the invention, owing to its principle is roughly the same with previous embodiment, thus like ins and outs are not repeated and repeat, and described method includes:
Step S1: consumer's end 1 sends the service evaluation information about trade company, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company；
Step S2: service end 2 receives the service evaluation information from consumer's end 1, extracts described service personal's evaluation information from described service evaluation information；
Step S3: the service end 2 service personal's evaluation information to extracting at least is classified by personnel's difference and added up the service personal's evaluating data obtaining each service personal；
Step S4: service end 2, by presetting computation rule, calculates corresponding quantity of money value according to service personal's evaluating data of each service personal；
Step S5: the currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal by service end 2, and the service personal's end 3 for service personal is extracted by electronic transaction channel.
Step S6: service personal's end 3 extracts described currency by electronic transaction channel from described default account corresponding to service personal belonging to it.
In an embodiment, described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook.
In an embodiment, described method also includes: described service end 2 sends trade company's end 4 that described service personal's data are provided with to described consumer end 1, service personal's end 3 of related service personnel and/or trade company for displaying.
In an embodiment, described method also includes: described service evaluation information is associated storage to relevant merchant information, consumer information, attendant information and consumer with the Transaction Information of trade company by described service end 2.
In an embodiment, described method also includes: obtain the evaluation ranking between each service personal by relatively each described service personal's evaluating data；By default computation rule, calculate corresponding quantity of money value according to the evaluation ranking between each service personal；The currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, and the service personal's end 3 for service personal is extracted by electronic transaction channel.
The present invention realizes the service personal that can accurately and easily give correspondence according to consumer evaluation with spirit and material reward, solves in prior art because of the limited problem being difficult to carry out.
Owing to the service evaluation of consumer is directly connected to material reward and the spiritual encouragement of service personal, greatly improve the enthusiasm of service personal, the height of service evaluation selects again effective foundation of food and drink trade company as consumer simultaneously, the trade company that overall quality of service is good is made to obtain more travellers, really realize the benign cycle of whole system, the final integrity service level improving all trade companies participating in platform.For trade company, can also understanding consumer demand by consumer evaluation, raising and improvement for own services obtain effective foundation.
Above-described embodiment is illustrative principles of the invention and effect thereof only, not for the restriction present invention.Above-described embodiment all under the spirit and category of the present invention, can be modified or change by any those skilled in the art.Therefore, art has usually intellectual such as modifying without departing from all equivalences completed under disclosed spirit and technological thought or change, must be contained by the claim of the present invention.
Claims (11)
1. a food and beverage sevice evaluation management method, it is characterised in that including:
Receiving the service evaluation information about trade company from consumer's end, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company；
Described service personal's evaluation information is extracted from described service evaluation information；
The service personal's evaluation information extracted at least is classified by personnel's difference and is added up the service personal's evaluating data obtaining each service personal；
By default computation rule, calculate corresponding quantity of money value according to service personal's evaluating data of each service personal；
The currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, and the service personal's end for service personal is extracted by electronic transaction channel.
2. food and beverage sevice evaluation management method according to claim 1, it is characterised in that described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook.
3. food and beverage sevice evaluation management method according to claim 1, it is characterised in that also include: send trade company's end that described service personal's data are provided with to described consumer end, service personal's end of related service personnel and/or trade company for displaying.
4. food and beverage sevice evaluation management method according to claim 1, it is characterised in that also include: described service evaluation information is associated storage to relevant merchant information, consumer information, attendant information and consumer with the Transaction Information of trade company.
5. food and beverage sevice evaluation management method according to claim 1, it is characterised in that also include:
The evaluation ranking between each service personal is obtained by relatively each described service personal's evaluating data；
By default computation rule, calculate corresponding quantity of money value according to the evaluation ranking between each service personal；
The currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, and the service personal's end for service personal is extracted by electronic transaction channel.
6. a food and beverage sevice evaluation management device, it is characterised in that including:
Receiver module, for receiving the service evaluation information about trade company from consumer's end, wherein, described service evaluation information comprises the service personal's evaluation information participating in the related service personnel that consumer belonging to described consumer end is accepted service in described trade company；
Service evaluation processing module, for extracting described service personal's evaluation information from described service evaluation information；
Service evaluation analysis module, at least classifying by personnel's difference to the service personal's evaluation information extracted and being added up the service personal's evaluating data obtaining each service personal；
Computing module, for by default computation rule, calculating corresponding quantity of money value according to service personal's evaluating data of each service personal；
Electronic account module, for the currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, the service personal's end for service personal is extracted by electronic transaction channel.
7. food and beverage sevice evaluation management device according to claim 6, it is characterised in that described related service personnel include: shopkeeper, service man and cook；The type of described service personal's evaluation information includes: about trade company's environment for the evaluation information of shopkeeper, about service for the evaluation information of service man and about taste evaluation information to cook.
8. food and beverage sevice evaluation management device according to claim 6, it is characterized in that, including sending module, for sending trade company's end that described service personal's data are provided with to described consumer end, service personal's end of related service personnel and/or trade company for showing for displaying.
9. food and beverage sevice evaluation management device according to claim 6, it is characterized in that, also include: memory module, for described service evaluation information is associated storage to relevant merchant information, consumer information, attendant information and consumer with the Transaction Information of trade company.
10. food and beverage sevice evaluation management device according to claim 6, it is characterised in that described service evaluation analysis module, is additionally operable to the evaluation ranking by relatively each described service personal's evaluating data obtains between each service personal；Described computing module, is additionally operable to, by default computation rule, calculate corresponding quantity of money value according to service personal's evaluating data of each service personal；Described electronic account module, for the currency of corresponding computed quantity of money value is stored in the default account of corresponding each service personal, the service personal's end for service personal is extracted by electronic transaction channel.
11. an electric terminal, it is characterised in that include the food and beverage sevice evaluation management device as according to any one of claim 6 to 10.
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| CN201610040359.0A CN105719084A (en) | 2016-01-21 | 2016-01-21 | Catering service evaluation management method and catering service evaluation management device |
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| CN201610040359.0A CN105719084A (en) | 2016-01-21 | 2016-01-21 | Catering service evaluation management method and catering service evaluation management device |
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| CN106204353A (en) * | 2016-07-25 | 2016-12-07 | 朱喜 | Quality food &beverage service data collection station, management terminal and management system |
| CN107862422A (en) * | 2017-05-05 | 2018-03-30 | 平安科技（深圳）有限公司 | Attendant's distribution method, equipment and computer-readable recording medium |
| CN108008708A (en) * | 2017-11-30 | 2018-05-08 | 广东美的厨房电器制造有限公司 | Control device and control method |
| CN108305104A (en) * | 2018-02-28 | 2018-07-20 | 深圳春沐源控股有限公司 | Evaluation method, device, terminal device and computer readable storage medium |
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