CN105530512A - Method and device for detecting and repairing smart television fault - Google Patents
Method and device for detecting and repairing smart television fault Download PDFInfo
- Publication number
- CN105530512A CN105530512A CN201510897887.3A CN201510897887A CN105530512A CN 105530512 A CN105530512 A CN 105530512A CN 201510897887 A CN201510897887 A CN 201510897887A CN 105530512 A CN105530512 A CN 105530512A
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- repair
- application
- intelligent television
- user
- running status
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N17/00—Diagnosis, testing or measuring for television systems or their details
- H04N17/04—Diagnosis, testing or measuring for television systems or their details for receivers
- H04N17/045—Self-contained testing apparatus
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
- H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
- H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
- H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
- H04N21/4425—Monitoring of client processing errors or hardware failure
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- Engineering & Computer Science (AREA)
- Multimedia (AREA)
- Signal Processing (AREA)
- Health & Medical Sciences (AREA)
- Biomedical Technology (AREA)
- General Health & Medical Sciences (AREA)
- Computer Networks & Wireless Communication (AREA)
- Databases & Information Systems (AREA)
- Testing, Inspecting, Measuring Of Stereoscopic Televisions And Televisions (AREA)
Abstract
The invention discloses a method and a device for detecting and repairing a smart television fault, and relates to the technical field of smart television. The method for detecting and repairing the smart television fault comprises the following steps: initializing an application program, and starting to detect the operation state of the smart television; if detecting abnormality, attempting automatic repair by the application; if the application cannot be automatically repaired, guiding a user manually repair the application; and if the user cannot manually repair the application, prompting the user to contact after sales for processing. The system for detecting and repairing the smart television fault is applied to the smart television and comprises a detection module and a repair module, and the detection module is connected with the repair module for realizing the method. By means of the problem solution strategy of firstly automatic repair, secondly manual repair and finally contacting the after sales, the home visits of after sales are reduced, thereby saving the maintenance cost.
Description
Technical field
The present invention relates to intelligent television technical field, be specifically related to the method and system of a kind of intelligent television fault detect and reparation.
Background technology
Along with popularizing of intelligent television, the function of TV is more and more abundanter, but thing followed fault also increases gradually, to sample the Trouble Report list of month that certain television manufacturer after-sale service receives, the accounting of intelligent television nowadays fault and debug class is more than 45%, and wherein mainly software upgrading, network failure and application are installed, the problem that uses; As can be seen here, along with popularizing of network intelligence function, software debugging class problem progressively occupies the overall of user's request.
Summary of the invention
The object of the invention is, for solving software debugging class problem, to reduce number of times of visiting after sale, cost-saving, the invention provides the method and system of a kind of intelligent television malfunction monitoring and reparation, realize intelligent television and preferentially automatically repair fault, reduce number of times of visiting after sale, cost-saving.
In order to reach above-mentioned technique effect, the present invention takes following technical scheme: a kind of method of intelligent television fault detect and reparation, and described method comprises:
Detect intelligent television running status: initialization application program, starts the running status detecting intelligent television;
Application is repaired automatically: exist abnormal if detect, and application is attempted automatically repairing;
User manually repairs: if application cannot be repaired automatically, guides user manually to repair;
Prompting contacts after sale: if user cannot manually repair, and prompting user contact processes after sale.
Further technical side is: described running status comprises: I2C, WiFi module, WiFi signal intensity, network state, local software version and peripheral hardware running status.
Simultaneously, the present invention also provides the system of a kind of intelligent television fault detect and reparation, be applied to intelligent television, it comprises detection module and repairs module, described detection module and the electrical connection of reparation module, described detection module is for detecting the running status of intelligent television, described running status comprises I2C, WiFi module, WiFi signal intensity, network state, local software version and peripheral hardware running status, when described reparation module exists extremely for detecting when detection module, first attempt application automatically to repair, if application cannot be repaired automatically, user is guided manually to repair, if user cannot manually repair, prompting user contact processes after sale.
The present invention compared with prior art, there is following beneficial effect: the present invention realizes a kind of the machine of detection automatically running status function, when detecting exception, substep is attempted solving, and first application is attempted automatically repairing, and reboots user and manually solves, user's contact is finally pointed out to process after sale, by first manually, finally contacting strategy of dealing with problems after sale automatically, again, reduce number of times of visiting after sale, thus save maintenance cost.
Accompanying drawing explanation
Fig. 1 is the method flow schematic diagram of a kind of intelligent television fault detect of the present invention and reparation.
Embodiment
Below in conjunction with embodiments of the invention, the invention will be further elaborated.
Embodiment one:
As shown in Figure 1, a kind of method of intelligent television fault detect and reparation, described method comprises:
Detect intelligent television running status: initialization application program, starts the running status detecting intelligent television;
Application is repaired automatically: exist abnormal if detect, and application is attempted automatically repairing;
User manually repairs: if application cannot be repaired automatically, guides user manually to repair, such as, provides FAQs manual solution at display interface.
Prompting contacts after sale: if user cannot manually repair, and prompting user contact processes after sale, can occur contact method after sale by display interface again, or ejection fault submits interface to, is connected after sale by network.
Described running status comprises: I2C, WiFi module, WiFi signal intensity, network state, local software version and peripheral hardware running status etc.
Embodiment two:
The system of a kind of intelligent television fault detect and reparation, be applied to intelligent television, it comprises detection module and repairs module, described detection module and the electrical connection of reparation module, described detection module is for detecting the running status of intelligent television, described running status comprises I2C, WiFi module, WiFi signal intensity, network state, local software version and peripheral hardware running status, when described reparation module exists extremely for detecting when detection module, first attempt application automatically to repair, if application cannot be repaired automatically, user is guided manually to repair, if user cannot manually repair, prompting user contact processes after sale.
Be understandable that, the illustrative embodiments that above execution mode is only used to principle of the present invention is described and adopts, but the present invention is not limited thereto.For those skilled in the art, without departing from the spirit and substance in the present invention, can make various modification and improvement, these modification and improvement are also considered as protection scope of the present invention.
Claims (3)
1. a method for intelligent television fault detect and reparation, is characterized in that, described method comprises:
Detect intelligent television running status: initialization application program, starts the running status detecting intelligent television;
Application is repaired automatically: exist abnormal if detect, and application is attempted automatically repairing;
User manually repairs: if application cannot be repaired automatically, guides user manually to repair;
Prompting contacts after sale: if user cannot manually repair, and prompting user contact processes after sale.
2. the method for a kind of intelligent television fault detect according to claim 1 and reparation, it is characterized in that, described running status comprises: I2C, WiFi module, WiFi signal intensity, network state, local software version and peripheral hardware running status.
3. the system of an intelligent television fault detect and reparation, be applied to intelligent television, it is characterized in that: it comprises detection module and repairs module, described detection module and the electrical connection of reparation module, described detection module is for detecting the running status of intelligent television, described running status comprises I2C, WiFi module, WiFi signal intensity, network state, local software version and peripheral hardware running status, when described reparation module exists extremely for detecting when detection module, first attempt application automatically to repair, if application cannot be repaired automatically, user is guided manually to repair, if user cannot manually repair, prompting user contact processes after sale.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510897887.3A CN105530512A (en) | 2015-12-08 | 2015-12-08 | Method and device for detecting and repairing smart television fault |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510897887.3A CN105530512A (en) | 2015-12-08 | 2015-12-08 | Method and device for detecting and repairing smart television fault |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN105530512A true CN105530512A (en) | 2016-04-27 |
Family
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201510897887.3A Pending CN105530512A (en) | 2015-12-08 | 2015-12-08 | Method and device for detecting and repairing smart television fault |
Country Status (1)
| Country | Link |
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| CN (1) | CN105530512A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN107846330A (en) * | 2017-12-18 | 2018-03-27 | 深圳创维数字技术有限公司 | A kind of network fault detecting method, terminal and computer-readable medium |
| CN109089109A (en) * | 2018-08-31 | 2018-12-25 | 北京融通智慧科技有限公司 | A kind of processing method of supervisory control of substation video most common failure |
| CN111858305A (en) * | 2020-06-13 | 2020-10-30 | 东风电驱动系统有限公司 | Instrument fault online diagnosis method and device |
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| CN105120339A (en) * | 2015-08-13 | 2015-12-02 | 四川长虹电器股份有限公司 | Smart TV fault detection method and system |
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- 2015-12-08 CN CN201510897887.3A patent/CN105530512A/en active Pending
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| US20130107058A1 (en) * | 2007-01-30 | 2013-05-02 | Dell Products, Lp | System and Method for Handling Audiovisual Equipment Issues |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN107846330A (en) * | 2017-12-18 | 2018-03-27 | 深圳创维数字技术有限公司 | A kind of network fault detecting method, terminal and computer-readable medium |
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| CN111858305A (en) * | 2020-06-13 | 2020-10-30 | 东风电驱动系统有限公司 | Instrument fault online diagnosis method and device |
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Application publication date: 20160427 |