CN105450599A - 一种信息交互方法和装置 - Google Patents

一种信息交互方法和装置 Download PDF

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Publication number
CN105450599A
CN105450599A CN201410406791.8A CN201410406791A CN105450599A CN 105450599 A CN105450599 A CN 105450599A CN 201410406791 A CN201410406791 A CN 201410406791A CN 105450599 A CN105450599 A CN 105450599A
Authority
CN
China
Prior art keywords
information
voice signal
voice
server
processing
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
CN201410406791.8A
Other languages
English (en)
Chinese (zh)
Inventor
吕鲲
陈成
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Alibaba Group Holding Ltd
Original Assignee
Alibaba Group Holding Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Alibaba Group Holding Ltd filed Critical Alibaba Group Holding Ltd
Priority to CN201410406791.8A priority Critical patent/CN105450599A/zh
Priority to TW104103227A priority patent/TWI655847B/zh
Priority to PL15834217T priority patent/PL3183702T3/pl
Priority to SG11201700948XA priority patent/SG11201700948XA/en
Priority to EP15834217.0A priority patent/EP3183702B1/en
Priority to US14/828,274 priority patent/US9681297B2/en
Priority to KR1020177007412A priority patent/KR102041023B1/ko
Priority to JP2017507397A priority patent/JP2017528063A/ja
Priority to ES15834217T priority patent/ES2796750T3/es
Priority to PCT/US2015/045563 priority patent/WO2016028706A2/en
Publication of CN105450599A publication Critical patent/CN105450599A/zh
Priority to HK16109771.8A priority patent/HK1221828A1/zh
Pending legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/20—Services signaling; Auxiliary data signalling, i.e. transmitting data via a non-traffic channel
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/56—Provisioning of proxy services
    • H04L67/565—Conversion or adaptation of application format or content
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/0024—Services and arrangements where telephone services are combined with data services
    • H04M7/0057—Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/06—Authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/06—Authentication
    • H04W12/068—Authentication using credential vaults, e.g. password manager applications or one time password [OTP] applications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/16—Communication-related supplementary services, e.g. call-transfer or call-hold
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/18—Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/28—Constructional details of speech recognition systems
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/225—Feedback of the input speech
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
    • H04L63/0861—Network architectures or network communication protocols for network security for authentication of entities using biometrical features, e.g. fingerprint, retina-scan
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/16—Implementing security features at a particular protocol layer
    • H04L63/168—Implementing security features at a particular protocol layer above the transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/353—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call where the information comprises non-audio but is provided over voice channels
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal
    • H04M7/1205—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks
    • H04M7/1295—Details of dual tone multiple frequency signalling
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W12/00—Security arrangements; Authentication; Protecting privacy or anonymity
    • H04W12/60—Context-dependent security
    • H04W12/65—Environment-dependent, e.g. using captured environmental data

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Security & Cryptography (AREA)
  • Human Computer Interaction (AREA)
  • Audiology, Speech & Language Pathology (AREA)
  • Acoustics & Sound (AREA)
  • Multimedia (AREA)
  • Physics & Mathematics (AREA)
  • Health & Medical Sciences (AREA)
  • Computational Linguistics (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Information Transfer Between Computers (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
CN201410406791.8A 2014-08-18 2014-08-18 一种信息交互方法和装置 Pending CN105450599A (zh)

Priority Applications (11)

Application Number Priority Date Filing Date Title
CN201410406791.8A CN105450599A (zh) 2014-08-18 2014-08-18 一种信息交互方法和装置
TW104103227A TWI655847B (zh) 2014-08-18 2015-01-30 資訊互動方法和裝置
US14/828,274 US9681297B2 (en) 2014-08-18 2015-08-17 Information exchange method and apparatus
SG11201700948XA SG11201700948XA (en) 2014-08-18 2015-08-17 Information exchange method and apparatus
EP15834217.0A EP3183702B1 (en) 2014-08-18 2015-08-17 Information exchange method and apparatus
PL15834217T PL3183702T3 (pl) 2014-08-18 2015-08-17 Sposób i urządzenie do wymiany informacji
KR1020177007412A KR102041023B1 (ko) 2014-08-18 2015-08-17 정보 교환 방법 및 장치
JP2017507397A JP2017528063A (ja) 2014-08-18 2015-08-17 情報交換方法および装置
ES15834217T ES2796750T3 (es) 2014-08-18 2015-08-17 Método y aparato de intercambio de información
PCT/US2015/045563 WO2016028706A2 (en) 2014-08-18 2015-08-17 Information exchange method and apparatus
HK16109771.8A HK1221828A1 (zh) 2014-08-18 2016-08-16 一种信息交互方法和装置

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN201410406791.8A CN105450599A (zh) 2014-08-18 2014-08-18 一种信息交互方法和装置

Publications (1)

Publication Number Publication Date
CN105450599A true CN105450599A (zh) 2016-03-30

Family

ID=55303067

Family Applications (1)

Application Number Title Priority Date Filing Date
CN201410406791.8A Pending CN105450599A (zh) 2014-08-18 2014-08-18 一种信息交互方法和装置

Country Status (11)

Country Link
US (1) US9681297B2 (https=)
EP (1) EP3183702B1 (https=)
JP (1) JP2017528063A (https=)
KR (1) KR102041023B1 (https=)
CN (1) CN105450599A (https=)
ES (1) ES2796750T3 (https=)
HK (1) HK1221828A1 (https=)
PL (1) PL3183702T3 (https=)
SG (1) SG11201700948XA (https=)
TW (1) TWI655847B (https=)
WO (1) WO2016028706A2 (https=)

Cited By (2)

* Cited by examiner, † Cited by third party
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CN107743126A (zh) * 2017-10-27 2018-02-27 姜俊 一种交互信息处理方法及装置
CN115914467A (zh) * 2022-09-30 2023-04-04 深圳市东微智能科技股份有限公司 座席协作控制方法、控制设备及计算机可读存储介质

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CN106973322A (zh) * 2015-12-09 2017-07-21 财团法人工业技术研究院 多媒体内容跨屏幕同步装置与方法以及播放装置与伺服器
US10817593B1 (en) * 2015-12-29 2020-10-27 Wells Fargo Bank, N.A. User information gathering and distribution system
US9990418B1 (en) 2017-05-19 2018-06-05 2020 Ip Llc System and method for creating an opinion and behavioral data economy
US11432149B1 (en) 2019-10-10 2022-08-30 Wells Fargo Bank, N.A. Self-sovereign identification via digital credentials for selected identity attributes

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CN115914467A (zh) * 2022-09-30 2023-04-04 深圳市东微智能科技股份有限公司 座席协作控制方法、控制设备及计算机可读存储介质

Also Published As

Publication number Publication date
ES2796750T3 (es) 2020-11-30
PL3183702T3 (pl) 2020-08-24
US9681297B2 (en) 2017-06-13
US20160050318A1 (en) 2016-02-18
SG11201700948XA (en) 2017-03-30
JP2017528063A (ja) 2017-09-21
KR102041023B1 (ko) 2019-11-05
HK1221828A1 (zh) 2017-06-09
WO2016028706A2 (en) 2016-02-25
EP3183702B1 (en) 2020-05-20
WO2016028706A3 (en) 2017-01-05
KR20170048411A (ko) 2017-05-08
EP3183702A2 (en) 2017-06-28
TWI655847B (zh) 2019-04-01
EP3183702A4 (en) 2017-08-16
TW201608834A (zh) 2016-03-01

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