CN105100145A - Method and device for interacting user information and method and device for acquiring user information - Google Patents
Method and device for interacting user information and method and device for acquiring user information Download PDFInfo
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- CN105100145A CN105100145A CN201410187538.8A CN201410187538A CN105100145A CN 105100145 A CN105100145 A CN 105100145A CN 201410187538 A CN201410187538 A CN 201410187538A CN 105100145 A CN105100145 A CN 105100145A
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Abstract
The invention provides a method and device for interacting user information. The method and the device are used by a network information interaction platform. The method comprises: according to a received screen push request initiated by a customer service end in view of a specific service, requesting user service information corresponding to the specific service from a client; receiving and storing the user service information returned from the client; when the client triggers the specific service, and calling the stored user service information in order to complete an execution flow of the specific service. The invention also provides a corresponding method and device for acquiring user information. The method and the device may prevent the customer service end from getting the user service information so as to ensure the security of the user private information.
Description
Technical field
The application relates to technical field of information interaction, particularly relates to a kind of acquisition of user profile and exchange method and device thereof.
Background technology
In the related, contact staff provides service by web mode to user.In service process, if completing of a certain business needs user profile, then contact staff adopts the mode directly to user's query to obtain.
But user profile often relates to the individual privacy of user, such as ID card No., home address, bank card number etc.Because contact staff can directly contact these information, there is the possibility of information leakage, even can carry out by these user profile other information that malice distorts user, make to exist very large potential safety hazard.
Summary of the invention
In view of this, the application provides a kind of acquisition of user profile and exchange method and device thereof, by pushing away the mode of screen, obtains concrete user service information by network information interaction platform, avoid contact staff to contact user service information, contribute to the fail safe promoting user service information.
For achieving the above object, the application provides technical scheme as follows:
A method for interacting user information, for network information interaction platform, comprising: that initiates for specific transactions according to the customer side received pushes away screen request, corresponds to the user service information of described specific transactions to user side request; Receive and store the described user service information that described user side returns; When described specific transactions is triggered in described customer side, the described user service information calling storage completes the execution flow process of described specific transactions.
Correspondingly, the application also proposed a kind of device of interacting user information, for network information interaction platform, comprising: information request unit, push away screen request for what initiate for specific transactions according to the customer side received, correspond to the user service information of described specific transactions to user side request; Messaging unit, for receiving the described user service information that described user side returns; Information memory cell, for storing described user service information; Business performance element, for when described specific transactions is triggered in described customer side, the described business information calling buffer memory completes the execution flow process of described specific transactions.
According to the another aspect of the application, also proposed a kind of method obtaining user profile, for the customer side that the network information is mutual, comprising: the screen that pushes away generated for specific transactions is asked, and be sent to network information interaction platform, to ask the user service information corresponding to described specific transactions; Receive acknowledge message and/or content to be represented that described network information interaction platform returns; Wherein, described acknowledge message is for confirming that described network information interaction platform obtains described user service information from described user side; And, described in content to be represented be the user service information having been shielded default sensitive items by described network information interaction platform.
Correspondingly, the application also proposed a kind of device obtaining user profile, for the customer side that the network information is mutual, comprising: request generation unit, asks, to ask the user service information corresponding to described specific transactions for the screen that pushes away generated for specific transactions; Messaging unit, for pushing away screen request be sent to network information interaction platform by described, and receives the acknowledge message and/or content to be represented that described network information interaction platform returns; Wherein, described acknowledge message is for confirming that described network information interaction platform obtains described user service information from described user side; And, described in content to be represented be the user service information having been shielded default sensitive items by described network information interaction platform.
From above technical scheme, the application, by pushing away the mode of screen, obtains concrete user service information by network information interaction platform, avoids contact staff to contact user service information, contributes to the fail safe promoting user service information.
Accompanying drawing explanation
Fig. 1 shows the schematic flow sheet of the method for the interacting user information of an embodiment according to the application;
Fig. 2 A-2B shows the interface schematic diagram of the user side of an embodiment according to the application;
Fig. 3 A shows the schematic diagram pushing away screen message to user side transmission of an embodiment according to the application;
Fig. 3 B shows the schematic diagram pushing away screen message to user side transmission of another embodiment according to the application;
Fig. 4 shows the schematic flow sheet processed the user service information obtained of an embodiment according to the application;
Fig. 5 shows the structural representation of the device of the interacting user information of an embodiment according to the application;
Fig. 6 shows the structural representation of the device of the acquisition user profile of an embodiment according to the application;
Fig. 7 shows the schematic flow sheet of interactive service information in customer side, between network information interaction platform and user side according to the embodiment of the application.
Embodiment
The application, by pushing away the mode of screen, obtains concrete user service information by network information interaction platform, avoids contact staff to contact user service information, contributes to the fail safe promoting user service information.
For being further described the application, provide the following example:
Fig. 1 shows the schematic flow sheet of the method for the interacting user information of an embodiment according to the application.
As shown in Figure 1, according to the method for the interacting user information of an embodiment of the application, for network information interaction platform, comprising:
Step 102, that initiates for specific transactions according to the customer side received pushes away screen request, corresponds to the user service information of described specific transactions to user side request.
Step 104, receives and stores the described user service information that described user side returns.
Step 106, when described specific transactions is triggered in described customer side, the described business information calling storage completes the execution flow process of described specific transactions.
In this technical scheme, obtain, store and call the user service information filled in by user by network information interaction platform, isolation is realized between customer side and user service information, thus the fail safe of privacy information that ensure that user service information, especially may exist, the user service information avoiding customer side personnel to cause is revealed or abuse.
Wherein, for the different business needing to perform, needed for the user service information filled in also may be different, such as address name, age, ID card No., bank's card number etc.Therefore, for the user service information needed for every business, need to be configured in advance and push away in screen message accordingly, and pre-stored every business and corresponding push away the incidence relation shielded between message, thus ask for the screen that pushes away that customer side is initiated, just can according to this push away screen request for specific transactions, determine to push away screen message accordingly, to guarantee accurately filling in of user side.
Particularly, when the user service information of user side being asked in step 102, can realize in several ways.Below in conjunction with Fig. 2 A-2B and Fig. 3 A-3B, respectively from the form aspect of request and the mode aspect of information interaction, several comparatively concrete preferred embodiments are wherein described in detail.
1, the form of request
Be described for the process that user side A carries out information interaction by the web page shown in Fig. 2 A and customer side B.When needing to generate this web page between user side A and customer side B, by network information interaction platform, corresponding Interface debond data are sent to user side A, when these Interface debond data are loaded by user side A, generate the interface (namely above-mentioned web page) that user side A is used for carrying out with customer side B information interaction.
On this web page, the left side of history message record is the communication message from customer side B (customer service 12345 namely shown in figure), and right side is the communication message from user side A.
Assuming that the user of user side A proposes the demand of " change payment cipher ", then customer side B has correspondingly initiated the business of " change payment cipher ", and need to verify some identity informations of user, to guarantee completing smoothly of business, also ensure the fail safe of user profile and economic (such as causing economic loss because contact staff obtains " payment cipher ").
Based on the technical scheme of the application, because customer side B exists the uncertainty of human factor, thus the direct of user service information avoiding customer side B to input with user side A by network information interaction platform is needed to contact, the sensitive information especially wherein comprised.Therefore, when asking and obtain the identity information of user, specifically can be realized by following embodiment.
According to a kind of embodiment of the application, can generate special pushing away and shield information solicitation interface, it carries out the web page of information interaction independent of user side A and customer side B.Particularly, in Interface debond data, include default script, when this default script is loaded by described user side A, just generate and push away screen information solicitation interface for what fill in user service information shown in Fig. 2 B.Wherein, in order to represent associating between this web page with customer side B, the information of customer side can also be indicated above web page, as head portrait and account (customer service 12345) etc.
Network information interaction platform receive from customer side B push away screen request time, by the default script of activated user end A, can generate as shown in Figure 2 B push away screen information solicitation interface.Assuming that represent network information interaction platform with " self-help machine people ", above original web page, overlapping display screen information solicitation interface can be pushed away, to show incidence relation between the two.Wherein, by this push away screen information solicitation interface on demonstrate " self-help machine people " and head portrait thereof, make user side A recognize the change of information interaction main body intuitively; Further, can also pass through as " for guaranteeing information security, the interactive object of following content is self-help machine people.Contact staff can not tactiosensible information, would you please relievedly as requested to fill in ~ ", thus directly inform user side A present case, contribute to user and obtain better experience.Push away on screen information solicitation interface at this, demonstrate the project that all users of needs fill in, and by the mode of list, generate the input frame that each project is corresponding, input concrete user service information for user.
Wherein, default script can be js (Javascript) script; But it will be understood by those skilled in the art that the concrete compile mode not limiting script herein, the default script of extended formatting obviously also can be used in the technical scheme of the application.
Certainly, self-help machine people can adopt the mode shown in Fig. 2 B, treats that entry item is shown in simultaneously push away screen information solicitation interface by all; Or, also can only ask an information at every turn, and after user side A returns corresponding user service information, continue request the next item down information, until the whole user service informations needed for obtaining.
In addition, due to user side A and customer side B, network information interaction platform carry out mutual respectively time, have employed different interface, thus network information interaction platform is when receiving the data from user side A, can determine its transmission objectives according to the source, interface of these data.Particularly, when such as these data are from web page, determine that its transmission objectives is customer side B, thus forward it to customer side B, the normal information realized between user side A and customer side B is mutual; And when these data are from when pushing away screen information solicitation interface, determine that its transmission objectives is network information interaction platform self, thus determine the user service information that these data are user side and return.
2, the mode of information interaction
Embodiment one
As one comparatively specific embodiment, network information interaction platform according to pre-configured incidence relation, directly can inform user side by pushing away screen message accordingly.Particularly, Fig. 3 A shows the schematic diagram pushing away screen message to user side transmission of an embodiment according to the application.
As shown in Figure 3A, sending to user side the process pushing away screen message and comprise according to the embodiment of the application:
Step 302, the screen that pushes away that network information interaction platform receives from customer side is asked, and this pushes away screen request and specifically initiates for specific transactions.
Step 304, network information interaction platform, according to this specific transactions and pre-configured incidence relation, is determined to push away screen message accordingly, and this is pushed away screen message be directly sent to user side.Now, this pushes away the content that screen message needs to comprise two aspects: one, inform that user side initiates the acquisition flow process to user service information; Two, inform that user side needs the particular content filled in, to perform the operations such as corresponding page rendering.
In this technical scheme, perform by the network information interaction platform matched and searched pushing away screen message and operate, and user side only needs concrete the pushing away of reception to shield message, contributes to the equipment performance demand reducing user side.
Embodiment two
In step 304 as shown in Figure 3A, be sent to user side except screen message directly will be pushed away, following technical proposals (not shown) can also be adopted:
Network information interaction platform, according to this specific transactions and pre-configured incidence relation, is determined to push away screen message accordingly, and the unique identification this being pushed away screen message corresponding is sent to described user side.
Wherein, user side should be previously stored with and push away screen message corresponding to every business, makes user side can determine to push away screen message accordingly according to this unique identification.
Compared to embodiment one, owing to only needing to send " unique identification " in this technical scheme, it obviously needs the data volume of transmission less compared to directly sending " pushing away screen message ", thus contribute on the one hand promoting efficiency of transmission, shorten the whole processing time pushing away screen process, on the other hand then when user side is under the environment of mobile data communication, contribute to the flow that reduction transfer of data consumes, save the expense of mobile data transfer.
Embodiment three
Based on the above-mentioned description for embodiment two, under the environment of i.e. mobile data communication, user side may be more responsive to data transfer throughput, thus in the technical scheme of the application, in order to reduce volume of transmitted data as much as possible, the technical scheme of embodiment two preferably can be adopted.
But, user side probably not pre-stored every business corresponding push away screen message, or pre-stored to push away screen message complete, cannot mate with the unique identification be currently received.In these cases, based on good user's experience, the application further provides following technical proposals, and particularly, Fig. 3 B shows the schematic diagram pushing away screen message to user side transmission of another embodiment according to the application.
As shown in Figure 3 B, sending to user side the process pushing away screen message and comprise according to another embodiment of the application:
Step 302 ', the screen that pushes away that network information interaction platform receives from customer side is asked, and this pushes away screen request and specifically initiates for specific transactions.
Step 304 ', network information interaction platform, according to this specific transactions and pre-configured incidence relation, is determined to push away screen message accordingly, and the unique identification this being pushed away screen message corresponding is sent to described user side.
Step 306 ', due to user side cannot directly determine this unique identification corresponding push away screen message, what thus network information interaction platform received that described user side returns comprises described uniquely identified load request.
Step 308 ', network information interaction platform will push away screen message feedback to user side, so that user side performs smoothly push away screen handling process corresponding to this uniquely identified.
In this technical scheme, for the situation not having pre-stored to push away screen message or unsuccessful coupling in user side, by adding a reciprocal process, make network information interaction platform can according to the request of user side, what accurate propelling movement was concrete pushes away screen message, so that user side feeds back corresponding user service information smoothly.Visible, reduce as far as possible in embodiment two on the basis of interaction data flow, further ensure that the integrality of user profile reciprocal process.
In addition, in the handling process shown in Fig. 1, network information interaction platform can also perform further process to the user service information obtained, and particularly, Fig. 4 shows the schematic flow sheet processed the user service information obtained of an embodiment according to the application.
As shown in Figure 4, what can perform in following process to the user service information obtained is one or more:
1, information checking
Step 402, network information interaction platform receives the user service information that user side returns.
Step 404, verifies the user service information that described user side returns.If by verification, then enter step 406, otherwise enter step 408.
By the verification to user service information, find out user in time and fill in mistake, the situation that cannot match with user's real information when avoiding in the future using; Or, by picking out the deceptive information that user provides, such as lying about the age, avoiding providing not of the right age business to user.
Particularly, such as format check, content validity verification etc. can be carried out to every content in user service information.Such as format check, comprise the figure place etc. as bank's card number, ID card No.; And for validity check, comprise as whether authentic and valid in ID card No., such as whether mate with address name, native place.Wherein, can verify based on local packets, verification of also can networking improves the accuracy of verification.
Step 406, stores this user service information.
Particularly, can leave in distributed caching in the mode of " key-value pair (key-value) " by this user service information, then the external world can by the user service information providing concrete " key (key) " to call corresponding " value (value) ".
Step 408, will not inform user side by the result of verification.
Particularly, only " mistake " message can be returned to user side; Also concrete in-problem one or more content can be informed user side, so that user side realizes content modification and adjustment targetedly.
2, content shielding
Because network information interaction platform is for the acquisition of user service information, initiated by customer side, thus network information interaction platform is after the user service information that acquisition user side provides, and should feed back this treatment state to customer side.
Particularly, such as network information interaction platform only can return acknowledge message, confirms to obtain the user service information corresponding to pushing away screen request, so that customer side performs follow-up flow process from described user side; Or based on better experience, network information interaction platform also directly can return user service information, but the sensitive information owing to may comprise in user service information, thus need to perform following process:
Step 410, shields the default sensitive items in described user service information, and represents the user service information after shielding to described customer side.
Particularly, network information interaction platform is in pre-configured every business and when pushing away the incidence relation shielded between message, can also distinguish pushing away " sensitive items " and " non-sensitive project " that comprise in screen message, then when step 410, the content corresponding to " sensitive items " in user service information can be shielded, and by remaining non-sensitive content revealing to customer side.
For the method for above-mentioned interacting user information, Fig. 5 accordingly illustrates the structural representation of the device of the interacting user information of an embodiment according to the application.
As shown in Figure 5, according to the device of the interacting user information of an embodiment of the application, for network information interaction platform, comprising:
Information request unit 502, pushes away screen request for what initiate for specific transactions according to the customer side received, corresponds to the user service information of described specific transactions to user side request.
Messaging unit 504, for receiving the described user service information that described user side returns.
Information memory cell 506, for storing described user service information.
Business performance element 508, for when described specific transactions is triggered in described customer side, the described business information calling storage completes the execution flow process of described specific transactions.
In this technical scheme, obtain, store and call the user service information filled in by user by network information interaction platform, isolation is realized between customer side and user service information, thus the fail safe of privacy information that ensure that user service information, especially may exist, the user service information avoiding customer side personnel to cause is revealed or abuse.
Preferably, also comprise: pre-configured unit 510, for pre-configured every business and corresponding push away the incidence relation shielded between message; And described information request unit 502, when triggering pushes away screen handling process, can be realized by following technological means:
Execution mode one
According to described incidence relation determine described specific transactions corresponding push away screen message, and be sent to described user side by described messaging unit 504.
In this technical scheme, perform by the network information interaction platform matched and searched pushing away screen message and operate, and user side only needs concrete the pushing away of reception to shield message, contributes to the equipment performance demand reducing user side.
Execution mode two
According to described incidence relation determine described specific transactions corresponding push away screen message, the unique identification this being pushed away screen message corresponding by described messaging unit 504 is sent to described user side.
Wherein, user side should be previously stored with and push away screen message corresponding to every business, makes user side can determine to push away screen message accordingly according to this unique identification.
In this technical scheme, owing to only needing to send " unique identification ", it obviously needs the data volume of transmission less compared to directly sending " pushing away screen message ", thus contribute on the one hand promoting efficiency of transmission, shorten the whole processing time pushing away screen process, on the other hand then when user side is under the environment of mobile data communication, contribute to the flow that reduction transfer of data consumes, save the expense of mobile data transfer.
Execution mode three
Certainly, if user side not pre-stored every business corresponding push away screen message, then described messaging unit 504 also for:
After described unique identification is sent to described user side, what if receive, described user side returned comprises described uniquely identified load request, be then sent to described user side by pushing away screen message accordingly.
In this technical scheme, for the situation not having pre-stored to push away screen message or unsuccessful coupling in user side, by adding a reciprocal process, make network information interaction platform can according to the request of user side, what accurate propelling movement was concrete pushes away screen message, so that user side feeds back corresponding user service information smoothly.Visible, reduce as far as possible in embodiment two on the basis of interaction data flow, further ensure that the integrality of user profile reciprocal process.
Preferably, described messaging unit 504 also for: Interface debond data being sent to described user side, when these Interface debond data are loaded by described user side, generating described user side for carrying out the interface of information interaction with described customer side; And described device also comprises: script trigger element 512, for triggering the default script comprised in described Interface debond data, when this default script being loaded by described user side, generating and shielding information solicitation interface for filling in pushing away of described user service information.
In this technical scheme, Interface debond data generate corresponding web page after can being loaded by the browser of user side, mutual for the normal information between user side and customer side; And by the loading to default script, then can generate to be exclusively used in asks pushing away of user service information to shield information solicitation interface, make web page and push away to shield between information solicitation interface mutually to distinguish and independence, the user service information avoiding customer side directly to contact user side returning, improves the fail safe of information interaction.
Wherein, default script can be js (Javascript) script; But it will be understood by those skilled in the art that the concrete compile mode not limiting script herein, the default script of extended formatting obviously also can be used in the technical scheme of the application.
Preferably, described device can also comprise: data identification unit 514, for identifying to originate in the interface from the data of described user side; Data processing unit 516, for when described data are used for carrying out the interface of information interaction with described customer side from described user side, by described data retransmission to described customer side; And, when described data from described push away screen information solicitation interface, determine that described data are described user service information.
In this technical scheme, owing to there is different interactive interfaces, thus by identifying the source, interface of data, accurately can distinguish the transfer of data target from user side, and determine the particular type of data, avoid user service information being directly sent to customer side and causing incipient fault for data security.
Preferably, described device can also comprise: content authentication unit 518, for verifying the user service information that described user side returns; Wherein, described information memory cell 506 also for: when described user service information by verification, user service information described in buffer memory; And, described messaging unit 504 also for: when described user service information by verification, check results is informed described user side.
By the verification to user service information, find out user in time and fill in mistake, the situation that cannot match with user's real information when avoiding in the future using; Or, by picking out the deceptive information that user provides, such as lying about the age, avoiding providing not of the right age business to user.
Preferably, after network information interaction platform successfully obtains the user service information from user side, can feed back to customer side, specifically can be fed back by following technological means:
Execution mode one
Described messaging unit 504 also for: after user service information described in described information memory cell 506 buffer memory, send acknowledge message to described customer side, confirm from described user side obtain corresponded to described in push away the user service information of screen request.
In this technical scheme, because network information interaction platform is for the acquisition of user service information, initiated by customer side, thus network information interaction platform is after the user service information that acquisition user side provides, this treatment state should be fed back, so that contact staff performs subsequent operation by customer side to customer side.
Execution mode two
Described device also comprises: content screen unit 520, for shielding the default sensitive items in described user service information, and represents the user service information after shielding to described customer side.
In this technical scheme, by the user service information after feedback shielding, namely directly correspond to the information of " pushing away screen request ", contact staff is better experienced in visual experience and application process.
Wherein, network information interaction platform can pass through in pre-configured every business and when pushing away the incidence relation shielded between message, distinguish pushing away " sensitive items " and " non-sensitive project " that comprise in screen message, thus when needed, just can the content corresponding to " sensitive items " in user service information be shielded, and by remaining non-sensitive content revealing to customer side.
Execution mode three
In addition, while sending the acknowledge message adopted in execution mode one, the user service information after the shielding adopted in execution mode two also can also be sent to customer side.Particularly, such as data division in the acknowledgement message, adds the user service information after shielding; Certainly, it will be understood by those skilled in the art that herein only for illustrating, such as obviously also the user service information after acknowledge message and shielding can be carried out individual transmission respectively.
Preferably, described information memory cell 506 specifically for: described user service information is left in distributed caching.Certainly, it will be understood by those skilled in the art that and obviously also can store by other means, such as arbitrary memory device being connected to network information interaction platform.
Corresponding to the device shown in Fig. 5, Fig. 6 additionally provides the functional device corresponding to customer side, describes in detail respectively below.
Fig. 6 shows the structural representation of the device of the acquisition user profile of an embodiment according to the application.
As shown in Figure 6, according to the device of the acquisition user profile of an embodiment of the application, for the customer side that the network information is mutual, comprising:
Request generation unit 602, asks for the screen that pushes away generated for specific transactions, to ask the user service information corresponding to described specific transactions.
Messaging unit 604, for pushing away screen request be sent to network information interaction platform by described, and receives the acknowledge message and/or content to be represented that described network information interaction platform returns;
Wherein, described acknowledge message is for confirming that described network information interaction platform obtains described user service information from described user side; And, described in content to be represented be the user service information having been shielded default sensitive items by described network information interaction platform.
In this technical scheme, activated user end is carried out by network information interaction platform, and directly obtain the user service information of client feeds back, and customer side can not contact user service information (receiving the acknowledge message that network information interaction platform returns) or directly can not contact user service information (receiving the content to be represented that network information interaction platform returns), contribute to isolation customer side and user service information.Wherein, when customer side receives in time representing content, this content to be represented is through the shielding processing of network information interaction platform, does not wherein comprise the sensitive content (privacy information as user) that may exist, thus contributes to the fail safe promoting user service information.
Fig. 7 shows the schematic flow sheet of interactive service information in customer side, between network information interaction platform and user side according to the embodiment of the application.
As shown in Figure 7, comprise according to the flow process of interactive service information in customer side, between network information interaction platform and user side of an embodiment of the application:
Step 702, customer side is user side user when handling specific transactions, then may need certain customers' business information (such as address name, identification card number, bank's card number etc.), initiate to push away screen request to network information interaction platform.
Step 704, network information interaction platform is pre-stored with every business and the incidence relation between asking is shielded in corresponding pushing away.Network information interaction platform, according to the incidence relation of pre-stored, is determined that the screen that pushes away corresponding to current specific transactions is asked, and the unique identification of its correspondence is sent to user side.
Certainly, the screen request that pushes away corresponding to specific transactions directly can be sent to user side, to reduce the performance requirement of the subscriber equipment to user side by network information interaction platform; But by sending unique identification, then the data volume transmitted is relatively less, when especially the subscriber equipment of user side uses mobile data network to carry out transfer of data, obviously contribute to reducing the flow of corresponding transfer of data and corresponding expense.
Step 706, after user side receives unique identification, performs and pushes away screen handling process accordingly.
In one case, if user side pre-stored every business and corresponding push away the incidence relation shielded between message, then can determine to push away screen message accordingly according to unique identification; And in another case, if user side does not store above-mentioned incidence relation, or do not find based on the incidence relation stored and push away screen message accordingly, then generate and comprise the uniquely identified load request received, and return network information interaction platform.
Step 708, if network information interaction platform receives the load request that user side returns, then will push away screen message corresponding to uniquely identified and be sent to user side.
Step 710, user side pushes away screen message according to what receive or find, generates corresponding information solicitation interface.
Particularly, such as user side and customer side carry out information interaction by web page; And when network information interaction platform is to user side request user service information, then can pass through independently information solicitation interface, directly to contact user service information to avoid customer side.
Wherein, network information interaction platform by sending corresponding Interface debond data to user side, can generate above-mentioned web page to be loaded by user side; And in these Interface debond data, carry default script, and network information interaction platform is by triggering this default script, thus according to push away screen message in comprise treat entry item, generate corresponding information solicitation interface, and by user for wherein treat entry item, fill in corresponding user service information.
Step 712, preferably, user side can verify the content that user fills in.Particularly, whether the form such as verifying fill substance meets specification (whether the figure place as bank card number is not enough or too much), or the validity (authenticity as ID card No.) etc. of inspection fill substance.
If content authentication passes through, then user side generates corresponding user service information accordingly; If content authentication does not pass through, then user side can inform user, revises or re-enter to point out user.
Step 714, user side submits fill substance to, and the user service information by all generations is uploaded to network information interaction platform.
Step 716, preferably, network information interaction platform can verify the user service information that user side is uploaded.Particularly, be similar to the verification operation that user side performs, format check, content validity verification etc. can be performed to user service information.
In order to raise the efficiency, network information interaction platform can be set up in this locality and store checking data bag, verify for user service information, and can regularly to trigger or business triggers the content update of this checking data bag, contribute to the guarantee to verification accuracy.Or in order to improve accuracy, network information interaction platform also can carry out on-line testing to user service information, and the database as by bank verifies user service informations such as bank's card number, address names.
Step 718, network information interaction platform stores the user service information received.Particularly, such as user service information can be left in distributed caching.Certainly, other storage mediums obviously also can the storage of user's realization to user service information.
Step 720, preferably, network information interaction platform can carry out shielding processing to the user service information received and store, and namely shields sensitive items wherein, as user privacy information etc.Particularly, can classify to every user service information in advance, such as be divided into sensitive items and non-sensitive project, thus by the shielding to sensitive items, guarantee the fail safe of user service information.
Step 722, network information interaction platform only to customer side feeding back confirmation message, can inform the user service information pushing away screen request himself obtained corresponding in step 702.
And in order to promote the experience of customer side, the user service information after can shielding performing in step 720 content as content to be represented, and is sent to customer side.Certainly, also both can send acknowledge message, send again content to be represented.
Step 724, the handling process of corresponding FEATURE service, when determining that network information interaction platform has obtained required user service information, can be triggered in customer side.
Step 726, after determining that the handling process of specific transactions is triggered, network information interaction platform calls the corresponding user service information of storage, for performing the handling process to this specific transactions.
Step 728, after specific transactions process completes, corresponding service executing result is fed back to customer side by network information interaction platform, thus the execution of this specific transactions is concerned about without the need to customer side, it also avoid the contact of customer side to the user service information of content erotic, ensure that higher Information Security.
Therefore, the application, by pushing away the mode of screen, obtains concrete user service information by network information interaction platform, avoids contact staff to contact user service information, contributes to the fail safe promoting user service information.
In one typically configuration, computing equipment comprises one or more processor (CPU), input/output interface, network interface and internal memory.
Internal memory may comprise the volatile memory in computer-readable medium, and the forms such as random access memory (RAM) and/or Nonvolatile memory, as read-only memory (ROM) or flash memory (flashRAM).Internal memory is the example of computer-readable medium.
Computer-readable medium comprises permanent and impermanency, removable and non-removable media can be stored to realize information by any method or technology.Information can be computer-readable instruction, data structure, the module of program or other data.The example of the storage medium of computer comprises, but be not limited to phase transition internal memory (PRAM), static RAM (SRAM), dynamic random access memory (DRAM), the random access memory (RAM) of other types, read-only memory (ROM), Electrically Erasable Read Only Memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc read-only memory (CD-ROM), digital versatile disc (DVD) or other optical storage, magnetic cassette tape, tape magnetic rigid disk stores or other magnetic storage apparatus or any other non-transmitting medium, can be used for storing the information can accessed by computing equipment.According to defining herein, computer-readable medium does not comprise temporary computer readable media (transitorymedia), as data-signal and the carrier wave of modulation.
Also it should be noted that, term " comprises ", " comprising " or its any other variant are intended to contain comprising of nonexcludability, thus make to comprise the process of a series of key element, method, commodity or equipment and not only comprise those key elements, but also comprise other key elements clearly do not listed, or also comprise by the intrinsic key element of this process, method, commodity or equipment.When not more restrictions, the key element limited by statement " comprising ... ", and be not precluded within process, method, commodity or the equipment comprising described key element and also there is other identical element.
The foregoing is only the preferred embodiment of the application, not in order to limit the application, within all spirit in the application and principle, any amendment made, equivalent replacements, improvement etc., all should be included within scope that the application protects.
Claims (18)
1. a method for interacting user information, for network information interaction platform, is characterized in that, comprising:
That initiates for specific transactions according to the customer side received pushes away screen request, corresponds to the user service information of described specific transactions to user side request;
Receive and store the described user service information that described user side returns;
When described specific transactions is triggered in described customer side, the described user service information calling storage completes the execution flow process of described specific transactions.
2. method according to claim 1, is characterized in that,
Also comprise: pre-configured every business and corresponding push away the incidence relation shielded between message, wherein, every bar push away in screen message comprise user service information needed for corresponding service corresponding treat entry item; And
Specifically comprise to user service information described in described user side request:
According to described incidence relation determine described specific transactions corresponding push away screen message, and be sent to described user side;
Or according to described incidence relation determine described specific transactions corresponding push away screen message, and this is pushed away unique identification corresponding to screen message and is sent to described user side.
3. method according to claim 2, is characterized in that, after described unique identification is sent to described user side, also comprises:
What if receive, described user side returned comprises described uniquely identified load request, be then sent to described user side by pushing away screen message accordingly.
4. method according to claim 1, is characterized in that,
Also comprising: Interface debond data are sent to described user side, when these Interface debond data are loaded by described user side, generating described user side for carrying out the interface of information interaction with described customer side; And
The user service information corresponding to described specific transactions to user side request specifically comprises: trigger the default script comprised in described Interface debond data, when this default script is loaded by described user side, generate and shield information solicitation interface for filling in pushing away of described user service information.
5. method according to claim 4, is characterized in that, also comprises:
Receive the data from described user side, and identify the source, interface of these data;
If described data are used for the interface of carrying out information interaction with described customer side from described user side, then by described data retransmission extremely described customer side; If described data push away screen information solicitation interface from described, then determine that described data are described user service information.
6. method according to claim 1, is characterized in that, also comprises:
Verify the user service information that described user side returns;
If by verification, then this user service information of buffer memory, otherwise check results is informed described user side.
7. method according to any one of claim 1 to 6, is characterized in that, after user service information described in buffer memory, also comprises:
Send acknowledge message to described customer side, confirm the user service information pushing away screen request described in corresponding to from described user side acquisition;
And/or the default sensitive items shielded in described user service information, and represent the user service information after shielding to described customer side.
8. method according to any one of claim 1 to 6, is characterized in that, also comprises:
Described user service information is left in distributed caching.
9. a device for interacting user information, for network information interaction platform, is characterized in that, comprising:
Information request unit, pushes away screen request for what initiate for specific transactions according to the customer side received, corresponds to the user service information of described specific transactions to user side request;
Messaging unit, for receiving the described user service information that described user side returns;
Information memory cell, for storing described user service information;
Business performance element, for when described specific transactions is triggered in described customer side, the described business information calling storage completes the execution flow process of described specific transactions.
10. device according to claim 9, is characterized in that,
Also comprise: pre-configured unit, for pre-configured every business and corresponding push away the incidence relation shielded between message; And
Described information request unit specifically for:
According to described incidence relation determine described specific transactions corresponding push away screen message, and be sent to described user side by described messaging unit;
Or according to described incidence relation determine described specific transactions corresponding push away screen message, and be sent to described user side by the unique identification that this to be pushed away screen message corresponding by described messaging unit.
11. devices according to claim 10, is characterized in that, described messaging unit also for:
After described unique identification is sent to described user side, what if receive, described user side returned comprises described uniquely identified load request, be then sent to described user side by pushing away screen message accordingly.
12. devices according to claim 9, is characterized in that,
Described messaging unit also for: Interface debond data being sent to described user side, when these Interface debond data are loaded by described user side, generating described user side for carrying out the interface of information interaction with described customer side; And
Described device also comprises: script trigger element, for triggering the default script comprised in described Interface debond data, when this default script being loaded by described user side, generating and shielding information solicitation interface for filling in pushing away of described user service information.
13. devices according to claim 12, is characterized in that, also comprise:
Data identification unit, for identifying to originate in the interface from the data of described user side;
Data processing unit, for when described data are used for carrying out the interface of information interaction with described customer side from described user side, by described data retransmission to described customer side; And, when described data from described push away screen information solicitation interface, determine that described data are described user service information.
14. devices according to claim 9, is characterized in that, also comprise:
Content authentication unit, for verifying the user service information that described user side returns;
Wherein, described information memory cell also for: when described user service information by verification, user service information described in buffer memory; And, described messaging unit also for: when described user service information by verification, check results is informed described user side.
15. devices according to any one of claim 9 to 14, is characterized in that,
Described messaging unit also for: after user service information described in described information memory cell buffer memory, send acknowledge message to described customer side, confirm from described user side obtain corresponded to described in push away the user service information of screen request;
And/or described device also comprises: content screen unit, for shielding the default sensitive items in described user service information, and represent the user service information after shielding to described customer side.
16. devices according to any one of claim 9 to 14, is characterized in that, described information memory cell specifically for:
Described user service information is left in distributed caching.
17. 1 kinds of methods obtaining user profile, for the customer side that the network information is mutual, is characterized in that, comprising:
The screen that pushes away generated for specific transactions is asked, and is sent to network information interaction platform, to ask the user service information corresponding to described specific transactions;
Receive acknowledge message and/or content to be represented that described network information interaction platform returns;
Wherein, described acknowledge message is for confirming that described network information interaction platform obtains described user service information from described user side; And, described in content to be represented be the user service information having been shielded default sensitive items by described network information interaction platform.
18. 1 kinds of devices obtaining user profile, for the customer side that the network information is mutual, is characterized in that, comprising:
Request generation unit, asks for the screen that pushes away generated for specific transactions, to ask the user service information corresponding to described specific transactions;
Messaging unit, for pushing away screen request be sent to network information interaction platform by described, and receives the acknowledge message and/or content to be represented that described network information interaction platform returns;
Wherein, described acknowledge message is for confirming that described network information interaction platform obtains described user service information from described user side; And, described in content to be represented be the user service information having been shielded default sensitive items by described network information interaction platform.
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| CN201410187538.8A CN105100145B (en) | 2014-05-05 | 2014-05-05 | Obtain the method and device thereof with interacting user information |
| CN201811589608.7A CN109922122B (en) | 2014-05-05 | 2014-05-05 | Method and device for interacting and acquiring user information |
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| CN105100145B (en) | 2019-02-19 |
| CN109922122A (en) | 2019-06-21 |
| CN109922122B (en) | 2022-03-01 |
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