CN104123618A - Field panoramic data collection method adopting RFID (Radio Frequency Identification) technology - Google Patents
Field panoramic data collection method adopting RFID (Radio Frequency Identification) technology Download PDFInfo
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- CN104123618A CN104123618A CN201410365229.5A CN201410365229A CN104123618A CN 104123618 A CN104123618 A CN 104123618A CN 201410365229 A CN201410365229 A CN 201410365229A CN 104123618 A CN104123618 A CN 104123618A
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Abstract
The invention discloses a field panoramic data collection method adopting RFID (Radio Frequency Identification) technology. The field panoramic data collection method comprises the following steps: 1) when clients come to visits, counting the number of the clients to determine whether the clients are invited for visiting through telephones; judging whether the clients are visited for the first time or again to determine the identities of the clients; 2) after the identity recognition of salespersons, confirming the salespersons to begin to work for sale; 3) obtaining the visited customer information in real time by the salespersons; 4) when the clients enter model houses for visiting, sweeping cards on control terminals of the model houses by the salespersons, and after the clients visit the model houses, sweeping the cards on the control terminals of the model houses by the salespersons as well; 5) completing the client information during the client reception process by the salespersons; 6) after the clients are sent off when the visiting is completed, sweeping the cards on an imprinter by the salespersons; 7) after the clients are sent off, completing all reception information records on a computer by the salespersons. Useful data from house property sale fields are comprehensively collected in real time, and are effectively managed and analyzed, so that marketing decision analysis support is provided.
Description
Technical field
The present invention relates to a kind of method of data capture, relate in particular to a kind of case field panorama method of data capture of the RFID of employing technology.
Background technology
In house property sales process, nearly all marketing related data is all come self-sales case field.If analysis provides decision support to estate sales, just need the data of comprehensive collection from case field, and effectively manage and analyze.And in existing all kinds of house property sales management softwares, gather link at marketing data, there are some defects:
1. the data attention degree that pair case field occurs is inadequate, many valuable being left in the basket.Comprise: client is visiting time, number, the residence time, reception process, time departure etc. accurately.
2. the gatherer process of data is manual controls, and acceptance field reception personnel works initiative impact greatly.In existing house property sales management software, depend on case field reception personnel's subjective initiative completely for the typing of the customer information of being received, therefore, case field managerial personnel and marketing decision-making personnel just cannot guarantee integrality and the accuracy of data.
3. the promptness of data acquisition is inadequate.In existing house property sales management software, because the typing of all data is all manually carried out, be all therefore typing afterwards, also just cannot offer help to sales process in real-time status.
4. the data details integrality that gathered is inadequate.In existing house property sales management software, because the data of institute's typing come from reception personnel's record, therefore being permitted multidata details can be left in the basket, for example visiting client's accurate behavior nodal information etc.In addition, because the typing of data is all to complete seeing off after client, much reception detailed information at that time often also can be left in the basket, the such as special concern of client to a certain feature of house property etc.
Summary of the invention
Defect and deficiency that the present invention exists in order to solve above-mentioned prior art, the various valuable data of a kind of means comprehensive collection by software and hardware combining from house property sale case field are provided, and effectively manage and analyze, thereby provide the case field panorama method of data capture of the employing RFID technology of Data support for estate sales decision analysis.
Technical scheme of the present invention: a kind of case field panorama method of data capture that adopts RFID technology, comprises the steps:
1) client is visiting, screens client's number, determine client whether phone invite visitingly, if so, determine the salesman that phone is invited; Judge that client comes to visit first or again comes to visit, if again come to visit client, confirms client identity; Report client's record of coming to visit;
2) after salesman's identification, firm sale person starts reception work;
3) the visiting customer data of salesman's Real-time Obtaining;
4) client enters show house visit, and salesman swipes the card on show house control terminal, and when client finishes after show house visit, salesman need to swipe the card equally on show house control terminal;
5) salesman improves customer information in reception client process;
6) see off after client when finishing to visit, salesman swipes the card in machine for punching the card, sees off client and completes reception process;
7) seeing off after client, salesman completes all reception information recordings on computers, completes reception record.
Preferably, a kind of case field panorama method of data capture that adopts RFID technology, comprises the steps:
1) in the time that client is visiting; first the welcome hilllock personnel that are positioned at case field entrance receive client; and three task: a. that complete client Shou road reception work on panel computer confirm visiting client's number; b. be confirmed whether it is that phone is invited visiting client, if so, determine the salesman that phone is invited; c. client comes to visit first or again comes to visit; if again visiting, by client's name, telephone number or email address etc., confirm client identity; Afterwards, report client's record of coming to visit;
2) on the computer on Assistant Manager hilllock, be connected with RFID reader; and the visiting record of monitoring in real time and sales force's record on duty; when welcome hilllock reports after visiting record, system can be pushed to this record Assistant Manager hilllock, and Assistant Manager is according to ranking principle calling salesman reception; The salesman of reception brushes employee job card on Assistant Manager's RFID reader, starts reception work;
3) system starts after reception salesman; on the panel computer that the information pushing at visitor family can be carried to salesman; in the process of reception; any salesman can recognize the visiting situation that this client is passing in time, and this client left all information in visiting process in the past;
4) the show house region of on record is deployed with the exclusive show house control terminal with RFID reader; in the time that salesman accompanies client to go show house to visit; first can in this terminal, know and have at present several clients and how many guests to visit in show house; in the time that client enters show house visit; salesman need to swipe the card on show house control terminal; thereby record client's visit initial time; when client finishes after show house visit; salesman need to swipe the card equally on show house control terminal, thereby has recorded client's the visit end time;
5) salesman accompany client to visit and the process introduced in, salesman can be at any time on the panel computer of carrying by the mode clicking, record client's various information;
6) see off after client when finishing to visit, salesman again swipes the card in Assistant Manager's terminal, completes reception process, system log (SYSLOG) client whole action process and the correct time node of coming to visit;
7) seeing off after client, salesman is login system again, for this receiving record, improves all Data Enters.
Preferably, step 2) in salesman's identification, the salesman of reception also can be on Assistant Manager's RFID reader the wrist strap of brush IC chip, start reception work.
Preferably, the visiting customer data of salesman's Real-time Obtaining in step 3); Receive after client salesman, system is also supported short message mode, in the mode of note, customer information is sent on salesman's mobile phone by SMS platform by customer information.
Compare traditional house property sales management software, the present invention has introduced the hardware such as RFID reader, IC-card and panel computer, has assisted the automatic input of data.
The method of the present invention by multiple software and hardware combining comprehensively, Real-time Collection is from the useful data of house property sale case field, and effectively managed and analyze, and provides marketing decision-making to analyze and support.
For the existing problem of existing house property sales management software, the present invention has solved emphatically following problem:
1. comprehensive collection case field valid data.The present invention passes through software and hardware means, and is aided with the standardization of case field reception flow process, the valid data that the whole sale case of complete collection place produces.
2. by the software flow process of promoting business.Data typing starting point of the present invention is produced by system, and can not manually be ignored by reception personnel, and therefore case field managerial personnel just can, based on software, to case field reception personnel's reception level, implement effective management of Data support.
3. in reception process, automatically complete the typing of data.The present invention is by the reference mark of disposing each software and hardware combining on record, and by the support to mobile device etc., allow reception personnel just can synchronously complete the typing of data in the process of reception, thereby greatly improved the real-time of data typings.
4. collect and meet marketing decision-making and analyze required fine-grained data.In the present invention, because coming from system, the key node of data acquisition automatically controls, therefore in the degree of accuracy of time, meet the demands completely, describe masterplate etc. by the client's details can customize again, gather detailed as far as possible visiting customer information, thereby meet the needs of various alternate analyses.
The more existing house property sales management software of the present invention, has irreplaceable superiority in the following aspects:
1. data integrity.Because the initiation of reception operation flow is by system control, salesman is manually irrevocable, and therefore marketing management personnel can see the reception record of typing intuitively, and can supervise corresponding sales force and complete the typing of data.
2. data accuracy.In like manner, system produces the reference mark information of data typing by RFID reader, and the timing node information of data can be accurate to a second level, enough meets the needs that marketing decision-making is analyzed.
3. real-time property.System can be by the customer information real time propelling movement of reception to salesman's panel computer, and salesman can be known visiting client's identity information and passing visiting record etc. in real time, and can be along with the information of reception process typing necessity at any time.Like this, in sales force's reception, sales management personnel also can be known visiting client's newly-added information in real time.
4. data objectivity.Because key node data in the designed collecting method of the present invention come from the reference mark of system control, thereby get rid of the impact of salesman's subjective initiative.
Beneficial effect of the present invention:
1, case field business process standardization, makes case field data gatherer process break away from Human disturbance.
2, adopt RFID reader that fixed flow process control point is set, for salesman is equipped with identification card or the wrist strap of build-in IC chip, thereby in the time that personnel register at reference mark, the data such as time, identity information of automatic acquisition operation flow key point.
3, dispose mobile device by record and strengthen business real-time.System, by the combination of panel computer and mobile phone etc., makes operation flow follow visiting client's course to follow in real time, pushes at any time visiting information and customer data etc., allows being captured in receiving process of business datum complete in real time.
Brief description of the drawings
Fig. 1 is schematic flow sheet of the present invention.
Embodiment
Below in conjunction with specific embodiment, the present invention is further detailed explanation, but be not limiting the scope of the invention.
Embodiment
A case field panorama method of data capture that adopts RFID technology, comprises the steps:
1) in the time that client is visiting; first the welcome hilllock personnel that are positioned at case field entrance receive client; and three task: a. that complete client Shou road reception work on panel computer confirm visiting client's number; b. be confirmed whether it is that phone is invited visiting client, if so, determine the salesman that phone is invited; c. client comes to visit first or again comes to visit; if again visiting, by client's name, telephone number or email address etc., confirm client identity; Afterwards, report client's record of coming to visit;
2) on the computer on Assistant Manager hilllock, be connected with RFID reader; and the visiting record of monitoring in real time and sales force's record on duty; when welcome hilllock reports after visiting record, system can be pushed to this record Assistant Manager hilllock, and Assistant Manager is according to ranking principle calling salesman reception; The salesman of reception brushes employee job card on Assistant Manager's RFID reader, starts reception work;
3) system starts after reception salesman; on the panel computer that the information pushing at visitor family can be carried to salesman; in the process of reception; any salesman can recognize the visiting situation that this client is passing in time, and this client left all information in visiting process in the past;
4) the show house region of on record is deployed with the exclusive show house control terminal with RFID reader; in the time that salesman accompanies client to go show house to visit; first can in this terminal, know and have at present several clients and how many guests to visit in show house; in the time that client enters show house visit; salesman need to swipe the card on show house control terminal; thereby record client's visit initial time; when client finishes after show house visit; salesman need to swipe the card equally on show house control terminal, thereby has recorded client's the visit end time;
5) salesman accompany client to visit and the process introduced in, salesman can be at any time on the panel computer of carrying by the mode clicking, record client's various information;
6) see off after client when finishing to visit, salesman again swipes the card in Assistant Manager's terminal, completes reception process, system log (SYSLOG) client whole action process and the correct time node of coming to visit;
7) seeing off after client, salesman is login system again, for this receiving record, improves all Data Enters.
First the present invention is the service management for house property sale case field from design, can gather in all directions all data informations from house property sale case field.And simultaneously, case field class sales mode has intercommunity, is all identifying data, demand information etc. by receiving visiting client, the visiting client of record in essence, deeply excavates client's potential demand, finally meet client's desire to purchase, realize final production marketing.Therefore, thereby the present invention equally also can adapt to through the different operation flow of configuration the sale case field of other types, as sale of automobile case field, house ornamentation sale case field etc.
Claims (4)
1. a case field panorama method of data capture that adopts RFID technology, is characterized in that: it comprises the steps:
1) client is visiting, screens client's number, determine client whether phone invite visitingly, if so, determine the salesman that phone is invited; Judge that client comes to visit first or again comes to visit, if again come to visit and confirm client identity; Report client's record of coming to visit;
2) after salesman's identification, firm sale person starts reception work;
3) the visiting customer data of salesman's Real-time Obtaining;
4) client enters show house visit, and salesman swipes the card on show house control terminal, and when client finishes after show house visit, salesman need to swipe the card equally on show house control terminal;
5) salesman improves customer information in reception client process;
6) see off after client when finishing to visit, salesman swipes the card in machine for punching the card, sees off client and completes reception process;
7) seeing off after client, salesman completes all reception information recordings on computers, completes reception record.
2. a kind of case field panorama method of data capture that adopts RFID technology according to claim 1, is characterized in that: it comprises the steps:
1) in the time that client is visiting; first the welcome hilllock personnel that are positioned at case field entrance receive client; and three task: a. that complete client Shou road reception work on panel computer confirm visiting client's number; b. be confirmed whether it is that phone is invited visiting client, if so, determine the salesman that phone is invited; c. client comes to visit first or again comes to visit; if again visiting, by client's name, telephone number or email address etc., confirm client identity; Afterwards, report client's record of coming to visit;
2) on the computer on Assistant Manager hilllock, be connected with RFID reader; and the visiting record of monitoring in real time and sales force's record on duty; when welcome hilllock reports after visiting record, system can be pushed to this record Assistant Manager hilllock, and Assistant Manager is according to ranking principle calling salesman reception; The salesman of reception brushes employee job card on Assistant Manager's RFID reader, starts reception work;
3) system starts after reception salesman; on the panel computer that the information pushing at visitor family can be carried to salesman; in the process of reception; any salesman can recognize the visiting situation that this client is passing in time, and this client left all information in visiting process in the past;
4) the show house region of on record is deployed with the exclusive show house control terminal with RFID reader; in the time that salesman accompanies client to go show house to visit; first can in this terminal, know and have at present several clients and how many guests to visit in show house; in the time that client enters show house visit; salesman need to swipe the card on show house control terminal; thereby record client's visit initial time; when client finishes after show house visit; salesman need to swipe the card equally on show house control terminal, thereby has recorded client's the visit end time;
5) salesman accompany client to visit and the process introduced in, salesman can be at any time on the panel computer of carrying by the mode clicking, record client's various information;
6) see off after client when finishing to visit, salesman again swipes the card in Assistant Manager's terminal, completes reception process, system log (SYSLOG) client whole action process and the correct time node of coming to visit;
7) seeing off after client, salesman is login system again, for this receiving record, improves all Data Enters.
3. a kind of case field panorama method of data capture that adopts RFID technology according to claim 2, it is characterized in that: step 2) in salesman's identification, the salesman of reception also can be on Assistant Manager's RFID reader the wrist strap of brush IC chip, start reception work.
4. a kind of case field panorama method of data capture that adopts RFID technology according to claim 2, is characterized in that: the visiting customer data of salesman's Real-time Obtaining in step 3); Receive after client salesman, system is also supported short message mode, in the mode of note, customer information is sent on salesman's mobile phone by SMS platform by customer information.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201410365229.5A CN104123618A (en) | 2014-07-29 | 2014-07-29 | Field panoramic data collection method adopting RFID (Radio Frequency Identification) technology |
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| CN201410365229.5A CN104123618A (en) | 2014-07-29 | 2014-07-29 | Field panoramic data collection method adopting RFID (Radio Frequency Identification) technology |
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| CN104484054A (en) * | 2015-01-04 | 2015-04-01 | 王美金 | Real-time bank marketing conducting method and system based on wearable glasses |
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Application publication date: 20141029 |