CN103796247B - A kind of customer flow method for control speed and system - Google Patents
A kind of customer flow method for control speed and system Download PDFInfo
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- CN103796247B CN103796247B CN201210435058.XA CN201210435058A CN103796247B CN 103796247 B CN103796247 B CN 103796247B CN 201210435058 A CN201210435058 A CN 201210435058A CN 103796247 B CN103796247 B CN 103796247B
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Abstract
The present invention is applied to moving communicating field, there is provided a kind of customer flow method for control speed and system, methods described comprise the following steps：User bill data are gathered from network element, the data service relevant information in the user bill data is extracted；According to the data service relevant information, and the customer flow package information for obtaining, generate the flow speed lifting mark of user；Flow speed lifting mark according to the user, and user identity information, adjust the flow speed configuration of user；According to the customer flow speed profile information after adjustment, flow speed lifting mark, and user identity information, the flow speed of user is controlled.The present invention is realized to customer flow up to the real-time judge measured, by the control to customer flow speed by the collection to user bill data, avoid the arrears risk of the exceeded initiation of flow, customer complaint behavior is reduced, makes user in data traffic when using, telephone expenses are ensured.
Description
Technical field
The invention belongs to moving communicating field, more particularly to a kind of customer flow method for control speed and system.
Background technology
Time Division-Synchronous Code Division Multiple Access accesses (Time Division-Synchronous Code Division
Multiple Access, TD-SCDMA) it is first complete mobile communication technology of China's telecom industry, TD mobile phones support TD-
SCDMA standard networks, surf the Net with support high speed handpiece, mobile TV, video calling, the 3G functions such as video conference.
With the development of mobile data services, user using TD mobile phones is being continuously increased, and user takes for communication
The demand of business is also growing day by day.The help of hommization how is given when user is using TD networks, how to allow user enjoying
Control flow while by TD networks, it is to avoid arrears risk, it has also become telecom operators are at this stage and Future Services Development is urgent
The problem for needing to solve.
Current telecommunications operator mainly considers to lift the use of customer flow, and for how to avoid arrearage, it is to avoid complain
Deng the less of consideration.Existing scheme one is that, in monthly fixed time, short message reminds user's current consumption using reminding by flow
Flow and residual flow；Two is that flow package is upgraded automatically, when the usage amount that the flow that user is used exceeds in flow bag
When, it is impossible to the flow speed of specific control user, flow package can only be made to upgrade automatically.
The regular prompting of existing scheme cannot in time inform customer flow service condition, it is possible to cause customer complaint, by
In the hysteresis quality that flow is reminded, it is impossible to carry out control to flow, easily cause arrearage.Periodically remind or automatic upgrading just for
User's consumption at this stage, underaction does not account for the consumer behavior custom of user, it is impossible to which effectively guiding client closes
Suitable flow consumption.In lifting customer experience, lifting client using perceiving, optimize service quality and avoid in customer complaint
It is unable to reach preferable effect.
The content of the invention
The embodiment of the invention provides a kind of customer flow method for control speed, it is intended to solve in existing system to user's
Flow velocity control is delayed, the problem of very flexible.
The embodiment of the present invention is achieved in that a kind of customer flow method for control speed, and methods described includes following step
Suddenly：
User bill data are gathered from network element, the data service relevant information in the user bill data is extracted；
According to the data service relevant information, and the customer flow package information for obtaining, generate the flow speed of user
Degree lifting mark；
Flow speed lifting mark according to the user, and user identity information, the flow speed for adjusting user are matched somebody with somebody
Put；
According to the customer flow speed profile information after adjustment, flow speed lifting mark, and ID letter
Breath, controls the flow speed of user.
The another object of the embodiment of the present invention is to provide a kind of customer flow speed control system, and the system includes：
Call bill data collecting unit, for gathering user bill data from network element, in the extraction user bill data
Data service relevant information；
Flow speed lifts identification generation unit, for according to the data service relevant information, and the user for obtaining
Flow package information, generates the flow speed lifting mark of user；
Flow speed configures adjustment unit, is identified for being lifted according to the flow speed of the user, and ID
Information, adjusts the flow speed configuration of user；And
Customer flow speed control unit, for according to the customer flow speed profile information after adjustment, flow speed
Degree lifting mark, and user identity information, control the flow speed of user.
The embodiment of the present invention is realized to customer flow up to the real-time judge measured by the collection to user bill data,
By the control to customer flow speed, it is to avoid the arrears risk of the exceeded initiation of flow, customer complaint behavior is reduced, make user
In data traffic when using, telephone expenses are ensured.
Brief description of the drawings
What Fig. 1 represented customer flow method for control speed provided in an embodiment of the present invention realizes flow chart；
Fig. 2 represents that the customer flow method for control speed that a preferred embodiment of the invention is provided realizes flow chart；
Fig. 3 represents the structure chart of customer flow speed control system provided in an embodiment of the present invention.
Specific embodiment
In order to make the purpose , technical scheme and advantage of the present invention be clearer, it is right below in conjunction with drawings and Examples
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
The embodiment of the present invention realizes customer flow up to the real-time judge of amount, if user by gathering user bill data
When flow is not up to the set meal flow of user, by analyzing user data traffic risk, whether prediction user needs flow speed
Elevating control, provide the user suitable flow speed, it is to avoid subscriber arrearage, while reducing resource consumption.
What Fig. 1 showed customer flow method for control speed provided in an embodiment of the present invention realizes flow, and details are as follows：
In step S101, user bill data are gathered from network element, extract the data service phase in the user bill data
Pass information；
In step s 102, according to data service relevant information, and the customer flow package information for obtaining, generate user
Flow speed lifting mark；
As one embodiment of the present of invention, according to data service relevant information, and the customer flow set meal letter for obtaining
Breath, the flow speed lifting mark for generating user specifically includes following steps：
1., according to data service relevant information and the customer flow package information of acquisition, judge whether customer flow reaches use
The set meal flow at family, is that the drop that then generation flow speed is lifted in mark is identified；
If 2. customer flow is not up to the set meal flow of user, the rule according to setting carries out Auto-matching, and analysis is used
User data flow risk, lifts according to user data traffic risk creation flow speed and identifies.
Used as a preferred embodiment of the present invention, the rule of setting is generated by through data mining in subsystem.For example lead to
Cross and find that user accesses video class resource regularly through the data mining analysis of subsystem, cause flow speed very fast, now,
System can predict that customer flow may quickly reach the set meal flow of user, then can generate flow speed drop mark；If user
Document class resource is accessed regularly, and flow speed is slower, and system can predict that customer flow is more steady, and current residual flow fills
When sufficient, then can generate flow speed and rise mark.
In a particular embodiment of the present invention, in the current charge cycle, when customer flow reaches the set meal flow of user,
The drop mark in flow speed lifting mark can be generated, to avoid customer flow from transfiniting.
But in next cycle, the residual flow of user can recover, if now again maintain reduce speed will be to user
Very big influence is caused using data service, or certain user can buy overlaying flow when finding that residual flow is not enough
Bag is supplemented, and under this mode, then maintains the speed for reducing also to cause very big influence using data service to user.
It is described according to the data service relevant information in specific embodiment of the invention in the case of based on more than, with
And obtain customer flow package information, generate user flow speed lifting mark the step of in, when there is currently because use
Family flow reaches the set meal flow of user, the drop mark in generation flow speed lifting mark, but the triggering that flow speed is recovered
When condition is set up, generation flow speed rises mark.
The trigger condition that the flow speed is recovered is to reach new flow bag metering period or overlaying flow bag occur.
Certainly the trigger condition that the flow speed more than is recovered is merely illustrative, and the present invention is not limited and how set
The trigger condition that specific flow speed is recovered.
As a preferred embodiment of the present invention, flow speed elevating control relevant information is sent to user, by with
Family determines whether to carry out flow speed elevating control, improves the actually used perception of user.The speed lifting of generation customer flow
Also include after mark：
1. lifted according to flow speed and identified, flow speed elevating control relevant information is sent to user；
2. receive user and receive the flow speed elevating control relevant information, according to the feedback of user, it is determined whether connect
By flow speed elevating control；
If 3. user receives flow speed elevating control, enter and mark, Yi Jiyong are lifted according to the flow speed of user
Family identification information, adjusts the flow speed configuration of user, otherwise terminates.
In step s 103, the flow speed lifting mark according to user, and user identity information, adjusts the stream of user
Amount speed configuration；
In an embodiment of the present invention, user identity information includes the telephone number of user.
In step S104, according to the customer flow speed profile information after adjustment, flow speed lifting mark and use
Family identification information, controls the flow speed of user.
The embodiment of the present invention described further below implements process, as shown in Figure 2：
In step s 201, user bill data are gathered from network element, extracts the data service phase in the user bill data
Pass information；
In step S202, according to data service relevant information and the customer flow package information of acquisition, judge that user flows
Whether amount reaches the set meal flow of user, is then to perform step S204, the drop mark in generation flow speed lifting mark, otherwise
Perform step S203；
In step S203, the rule according to setting carries out Auto-matching, analyzes user data traffic risk, is used to predict
Whether user needs flow speed elevating control；
In step S204, generation flow speed lifting mark；
In step S205, the flow speed lifting mark according to user, to user's transmitted traffic speed elevating control phase
Pass information, according to the feedback information of user, is decided whether to carry out flow speed elevating control by user, is to perform step
S206, otherwise terminates；
In step S206, the flow speed lifting mark according to user, and user identity information, adjust the stream of user
Amount speed configuration；
In step S207, according to the customer flow speed profile information after adjustment, flow speed lifting mark, Yi Jiyong
Family identification information, controls the flow speed of user.
Fig. 3 shows the structure of customer flow speed control system provided in an embodiment of the present invention, for convenience of description, only
Show the part related to the embodiment of the present invention.
Call bill data collecting unit 31 gathers user bill data from network element, extracts the data industry in the user bill data
Business relevant information.
The data service phase that flow speed lifting identification generation unit 32 is extracted according to call bill data collecting unit 31
Pass information, and the customer flow package information for obtaining, generate the flow speed lifting mark of user.
In an embodiment of the present invention, flow speed lifting identification generation unit 32 includes customer flow up to amount judge module
321 and rule analysis module 322.
The data service relevant information that customer flow is extracted up to amount judge module 321 according to call bill data collecting unit 31
And the customer flow package information for obtaining, judge whether customer flow reaches the set meal flow of user, it is to generate flow speed
Drop mark in lifting mark.
If the customer flow of rule analysis module 322 is not up to the set meal flow of user, the rule analysis according to setting are used
User data flow risk, lifts according to user data traffic risk creation flow speed and identifies.
In an embodiment of the present invention, the rule of setting is generated by through data mining in subsystem.For example it is by warp point
The data mining analysis of system find that user accesses video class resource regularly, cause flow speed very fast, and now, system can be pre-
Surveying customer flow may reach the set meal flow of user；If user accesses document class resource regularly, flow speed is slower,
System can predict that customer flow is more steady.
When there is currently because customer flow reaches the set meal flow of user, generation flow speed lifts the drop mark in mark
Know, but during the trigger condition establishment of flow speed recovery, the flow speed lifting identification generation unit generation flow speed liter
Mark.
The trigger condition that the flow speed is recovered is to reach new flow bag metering period or overlaying flow bag occur.
Used as a preferred embodiment of the present invention, the customer flow speed control system is also believed including flow velocity control
Breath transmitting element 33 and feedback information receiving unit 34.
Flow velocity control information transmitting unit 33 lifts the flow speed that identification generation unit 32 is generated according to flow speed
Degree lifting mark, user is sent to by flow speed elevating control relevant information.
Feedback information receiving unit 34 receives the flow speed lifting control in flow velocity control information transmitting unit 33
Relevant information processed, according to the feedback of user, it is determined whether receive flow speed elevating control, is then to lift flow speed to identify
Output to flow speed configures adjustment unit 35.
Flow speed configures adjustment unit 35 and lifts the customer flow that identification generation unit 32 is generated according to flow speed
Speed lifting mark and user identity information, adjust the flow speed configuration of user and by user identity information and corresponding use
Family flow speed lifting mark is sent to customer flow speed control unit 36.
Customer flow speed control unit 36 configures the customer flow speed after adjustment unit 35 is adjusted according to flow speed
Configuration information, flow speed lifting mark and user identity information, control the flow speed of user.
The present invention is realized to customer flow up to the real-time judge measured, if user by the collection to user bill data
Flow is not up to the set meal flow of user, and the rule according to setting carries out Auto-matching, realizes with predictive flow speed
Degree control, by the control to customer flow speed, it is to avoid the arrears risk of the exceeded initiation of flow, reduces customer complaint behavior.
The above is only the preferred embodiment of the present invention, it is noted that for the ordinary skill people of the art
For member, under the premise without departing from the principles of the invention, some improvements and modifications can also be made, these improvements and modifications also should
It is considered as protection scope of the present invention.
Claims (8)
1. a kind of customer flow method for control speed, it is characterised in that methods described comprises the following steps：
User bill data are gathered from network element, the data service relevant information in the user bill data is extracted；
According to the data service relevant information, and the customer flow package information for obtaining, generate the flow speed liter of user
Drop mark；
Flow speed lifting mark according to the user, and user identity information, adjust the flow speed configuration of user, step
Suddenly specifically include：According to the customer flow package information for obtaining, judge whether customer flow reaches the set meal flow of user, be then
Drop mark in generation flow speed lifting mark；If customer flow is not up to the set meal flow of user, according to the rule of setting
User data traffic risk is then analyzed, is lifted according to user data traffic risk creation flow speed and identified；
According to the customer flow speed profile information after adjustment, flow speed lifting mark, and user identity information, control
The flow speed of user processed.
2. customer flow method for control speed as claimed in claim 1, it is characterised in that described according to the data service phase
In the step of pass information, and the customer flow package information for obtaining, flow speed lifting mark of generation user, deposited when currently
Set up in the drop mark generated because customer flow reaches the set meal flow of user, but the trigger condition that flow speed is recovered
When, generation flow speed rises mark.
3. customer flow method for control speed as claimed in claim 2, it is characterised in that the triggering that the flow speed is recovered
Condition is to reach new flow bag metering period or overlaying flow bag occur.
4. customer flow method for control speed as claimed in claim 1, it is characterised in that in the flow speed according to the user
Degree lifting mark, and user identity information, the step of the flow speed for adjusting user is configured before, methods described is also included such as
Lower step：
Lifted according to the flow speed and identified, to user's transmitted traffic speed elevating control relevant information；
Receive the flow speed elevating control feedback information of user；
When the flow speed elevating control feedback information instruction user receives flow speed elevating control, the basis is performed
The flow speed lifting mark of the user, and user identity information, the step of the flow speed for adjusting user is configured.
5. a kind of customer flow speed control system, it is characterised in that the system includes：
Call bill data collecting unit, for gathering user bill data from network element, extracts the data in the user bill data
Service related information；
Flow speed lifts identification generation unit, for according to the data service relevant information, and the customer flow for obtaining
Package information, generates the flow speed lifting mark of user；
Flow speed configures adjustment unit, is identified for being lifted according to the flow speed of the user, and user identity information,
The flow speed configuration of user is adjusted, customer flow up to amount judge module and rule analysis module is specifically included；User's stream
Amount, for the customer flow package information according to acquisition, judges whether customer flow reaches the set meal of user up to amount judge module
Flow, is that the drop that then generation flow speed is lifted in mark is identified；The rule analysis module, if being not up to for customer flow
The set meal flow of user, then according to the rule analysis user data traffic risk of setting, according to user data traffic risk creation
Flow speed lifting mark；And
Customer flow speed control unit, for according to the customer flow speed profile information after adjustment, the flow speed liter
Drop mark, and user identity information, control the flow speed of user.
6. customer flow speed control system as claimed in claim 5, it is characterised in that when there is currently because customer flow
Reach user set meal flow and generate drop mark, but flow speed recover trigger condition set up when, the flow speed
Lifting identification generation unit generation flow speed rises mark.
7. customer flow speed control system as claimed in claim 6, it is characterised in that the triggering that the flow speed is recovered
Condition is to reach new flow bag metering period or overlaying flow bag occur.
8. customer flow speed control system as claimed in claim 5, it is characterised in that the system also includes：
Flow velocity control information transmitting unit, identifies, by flow speed elevating control for being lifted according to the flow speed
Relevant information is sent to user；And
Feedback information receiving unit, the flow speed elevating control feedback information for receiving user, when the flow speed liter
When drop control feedback information instruction user receives flow speed elevating control, the flow speed configuration adjustment unit adjustment is controlled
The flow speed configuration of user.
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| CN201210435058.XA CN103796247B (en) | 2012-11-02 | 2012-11-02 | A kind of customer flow method for control speed and system |
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Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105208608A (en) * | 2014-06-18 | 2015-12-30 | 中国电信股份有限公司 | Method for controlling user access speed, system and policy management platform |
| CN110138688A (en) * | 2019-04-15 | 2019-08-16 | 深圳壹账通智能科技有限公司 | Dynamic adjusts method, apparatus, equipment and the readable storage medium storing program for executing of business interface |
| CN111343100B (en) * | 2020-03-07 | 2023-07-25 | 深圳市中天网景科技有限公司 | Speed limiting method, system and equipment for card-month flow package based on Internet of things |
| CN112001563B (en) * | 2020-09-04 | 2023-10-31 | 深圳天源迪科信息技术股份有限公司 | Method and device for managing ticket quantity, electronic equipment and storage medium |
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| CN1337130A (en) * | 1999-01-15 | 2002-02-20 | 诺基亚网络有限公司 | Flow control method in telecommunications system |
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