CN103605331B - A kind of intelligent power service system based on UC technology - Google Patents
A kind of intelligent power service system based on UC technology Download PDFInfo
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- CN103605331B CN103605331B CN201310512944.2A CN201310512944A CN103605331B CN 103605331 B CN103605331 B CN 103605331B CN 201310512944 A CN201310512944 A CN 201310512944A CN 103605331 B CN103605331 B CN 103605331B
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Abstract
The present invention provides a kind of intelligent power service system based on UC technology, including background server, secure accessing platform, community intelligent power service terminal and intelligent mobile terminal, community intelligent power service terminal is fixedly installed in community, secure accessing platform and background server communication is accessed, the inquiry sent during receiving user operation or operational order by 2G, 3G network or Ethernet；After intelligent mobile terminal installs client, by 2G, 3G network or Ethernet and background server communication, background server sends electrical network by secure accessing platform to intelligent mobile terminal and promotes message or household electricity information, and user receives this electrical network by this intelligent mobile terminal and promotes message or household electricity information.A kind of intelligent power service system that the present invention provides, user can realize the actively display of history electricity consumption data by mobile terminal, electricity Sorry, your ticket has not enough value active warning, power purchase business handling and fault declare etc. brand-new experience in time.
Description
Technical field
The present invention relates to intelligent grid Information & Communication Technology field, be specifically related to a kind of intelligent power service based on UC technology
System.
Background technology
Along with power system reform and in hardware, the breakthrough of the acquirement of communication technology, the electrical power services demand of power consumer also has
New expectation, also there is great change in the management environment meanwhile brought, this just brings front institute to power marketing work
Not some opportunities and challenges.How to fully demonstrate the function of electric power " in advance ", how to promote power marketing service in the minds of people
Status, create harmonious electricity consumption atmosphere and good corporate image, be the subject matter that power supply enterprise is to be faced.
Power marketing be whole electric power send out, defeated, join, last link, be the link docked with user of power system,
It it is the foothold realizing electric power enterprise economic worth and social value.The core value of power marketing be power supply enterprise market-oriented,
Curstomer-oriented, adapts to market environment and the user's request being continually changing, makes in time and reacting accurately, make power supply enterprise really become
For electricity supplier and the server of customer satisfaction, strive for by minimum input, best quality, optimum price electric power is defeated
Delivering to user side, customer satisfaction is the most crucial value of power supply enterprise's sales service, and therefore customer service is that power marketing is the heaviest
The link wanted.
In recent years, customer service achieves relatively much progress, is mainly reflected in the construction of business hall visual identifying system, service regulation
Change and build, the construction of 95598 customer service hotlines.Grass roots marketing techniques support aspect implement power marketing management information system, 95598
Customer service support system, Electric Energy Acquisition System, bank's real charging accounting process systems, these systematic difference meet
The demand that the basic business of power marketing is carried out, but there is also gap at aspect of meeting customer need, it is mainly reflected in:
1, conveniently model of purchase for electricity is lacked.Main channel that power purchase business handling is current or business hall, bank self-help terminal
Machine power purchase improves the agility of transaction, but also locates examination as convenient long-range power purchase modes such as online power purchase, phone power purchases
In the some stage, it is not reaching to promote practicality.Business handling simultaneously also stays in the stage that manually accepts, and self-help service promotes degree not
High.
2, electricity consumption data are the distinctest.After having a power failure, user just hurries in business hall power purchase, lacks electricity consumption remaining sum active warning mechanism,
The power purchase number of degrees are the most only known, it is impossible to accurately precognition power off time next time and the power purchase time, of that month electricity consumption data show the most straight after power purchase
See, it is often more important that lack the same day or of that month electricity consumption data actively display mechanism.The available power information of user simply electricity at present
Remaining electric degree number that table shows and total electricity consumption number of degrees.And ammeter installation site is the most hidden, go to calculate the use on the same day by this mode
The users such as electric degree number and the of that month electricity consumption number of degrees are the most inconvenient, and can user power utilization demand meet, electricity consumption whether economical rationality are closed
The information of the heart cannot obtain, it is impossible to the self analysis for next step economical rationality energy-conserving and environment-protective electricity consumption of user intends to provide valid data
Support.
3, personalized service is not enough.User side information gathering is not comprehensive, and two-way interaction interaction platform is not set up, and lacks corresponding
Technical support.The user profile that Electric Power Marketing Management is grasped at present substantially stays in the user of static state and opens an account basic document and the moon
Degree electricity electricity charge data, the electric energy information acquisition system construction started for 2000 is being altered in steps this situation, user's table meter
The data such as terminal voltage, electric current, electric flux start Real-time Collection, serve a good beginning for personalized service, on a large scale
Popularization and application also take day.The most current information gathering also stays in table meter side, is not deep into electrical equipment aspect, also deposits
In bigger deficiency.Two-way interaction platform still belongs to blank substantially, purchases sale of electricity both sides and cannot realize real-time, interactive, also cannot realize warp
The rational optimizing power consumption plan that helps is interactive, it is impossible to reach the situation that doulbe-sides' victory is reciprocal.
4, troubleshooting is not in time.Fault processes the automaticity of the equipment of being limited by, the Automated water of day-to-day operation monitoring in time
Flat, fast failure shielding system.The troubleshooting of user side is limited to trouble point intelligent decision, and 95598 traffic systems are automatic
Scheduling so that troubleshooting still rest on manually search, judge, the emergent aspect such as maintenance, it is difficult to reach quickly to use timely
Family demand.
5, customer resources is underused.In the hugest electricity consumption colony, user and contacting of Utilities Electric Co. are only limitted to electric power
Purchase on, Utilities Electric Co. is actual utilizes huge user group, then increase be service planning in also rest on the starting stage,
Not yet form the growth point of the profit of enterprise.
Summary of the invention
The present invention is directed to the deficiencies in the prior art, it is provided that a kind of based on UC(Unified Communications, Unified Communication)
The intelligent power service system of technology, described system includes the service of background server, secure accessing platform, community intelligent power eventually
End and intelligent mobile terminal；Background server includes uniform communication server and Power marketing server；
Described community intelligent power service terminal is fixedly installed in community, accesses institute by 2G, 3G network or Ethernet
State secure accessing platform and described background server communication, the inquiry sent during receiving user operation or operational order；Institute
Stating order that user sends when being querying command, described community intelligent power service terminal is marketed number by secure accessing platform access
According to storehouse, background server returns display inquiry data to user；When the order that described user sends is operational order, described community
Intelligent power service terminal sends more new data to described background data base after completing described operational order in real time；
After described intelligent mobile terminal installs client, by 2G, 3G network or Ethernet and described background server communication,
Described background server periodically from Power marketing data base by described secure accessing platform to user send electrical network promote message or
Household electricity information, described user receives described electrical network by described intelligent mobile terminal and promotes message or household electricity information.
The present invention provide the first preferred embodiment in: described intelligent mobile terminal includes mobile phone, PC and Pad, user mobile phone,
After PC or Pad installs client, logged in by the log-on message corresponding with household electricity account, receive described backstage
Server promotes message or home-use by the electrical network that described secure accessing platform periodically sends to user from Power marketing data base
Electrical information, described household electricity information includes each month electricity consumption situation of family, balance amount information and electricity Sorry, your ticket has not enough value reminding letter
Breath.
In the second preferred embodiment that the present invention provides: described community intelligent power service terminal includes: main control module and described
Card reader module, display module, communication module and the memory module that master control module controls connects；
Described card reader module includes electricity card reader and bank card card reader, after described user inserts bank card or electricity card, and institute
The electricity card stating the electricity card reader described user of reading the electric card information read to the transmission of described main control module identify the body of user
Part, described bank card card reader reads the bank card information of user, be sent to after described main control module by described communication module and
Banking system server communication, it is achieved the renewal of bank card information during power purchase；
Described display module includes display screen, points out described user to operate under described master control module controls, selects and carries out
Required service, and object information and the operation result information of inquiry are showed described user；
Described communication module includes ethernet module or 3G communication module, and described communication module is for by the number of request of described user
According to this and identity data by described secure accessing platform be transferred to described background server receive simultaneously described background server send
Query Result information；
Described storage module is for storing by the information of storage specified by described main control module, and described user is at described display module
The signal that operation produces is by described main control module calls incoming to described storage module.
In the third preferred embodiment that the present invention provides: send during intelligent power service terminal in community described in described user operation
Querying command include: query history electricity consumption data message, history power purchase data message and electricity balance amount information；Operational order bag
Include: power purchase and fault are declared；
During user operation: main control module completes to read the information of user's electricity card, identify identity and the operation service request of user；
If described operation service request is for inquiry operation requests, described inquiry operation requests is uploaded to described background server,
Described community intelligent power service terminal receives the message of the feedback of described background server, and the message of described feedback is sent extremely
Described main control module, then the result of inquiry is displayed to the user that by described display module；
If described operation service request is for power purchase operation requests, main described control module controls described communication module and bank service
After device communication completes power purchase operation, described operation data are uploaded to described background server by described secure accessing platform, complete
Become the renewal of data；
If described operation service request is when declaring operation requests for fault, described main control module after identification completes user identity,
Directly the described fault information of declaring is uploaded to described background server.
In the 4th preferred embodiment that the present invention provides: described system also includes and described community intelligent power service terminal structure phase
Same home intelligent power service terminal；
The described community intelligent power service terminal of the community at described home intelligent power service terminal and family place by community with
Net very much connection, receive the property message that described community intelligent power service terminal pushes；
Described home intelligent power service terminal is connected by 2G/3G network with described intelligent mobile terminal,
Described intelligent mobile terminal includes mobile phone, PC and Pad, after described user logs in client on mobile phone or Pad, logical
Cross described home intelligent power service terminal Query Information and show on described mobile phone or Pad；
After described user logs in client on PC, complete online power purchase or letter by described home intelligent power service terminal
The operation of breath inquiry.
In the 5th preferred embodiment that the present invention provides: described home intelligent power service terminal includes being connected with described main control module
Customized module；
Described customized module includes household electrical appliance integrating control unit, is in communication with each other with household electrical appliance by family's Internet of Things；
Described household electrical appliance integrating control unit includes remote controlling household electric switch, electric appliance situation and the meter of electricity consumption early warning
Calculate module, the mobile phone of described user or Pad pass through 2G/3G network transmitting control commands and control house by described customized module
The operation of electrical appliance and stopping, the most described control module also gathers described Household Appliance situation and calculating monitors whether to exceed
Early warning value, described user inquires about the history electricity consumption situation of each household electrical appliance by mobile phone or Pad, and in Household Appliance
When exceeding early warning value, by the hands of the master control module controls 3G communication module of described home intelligent power service terminal Yu described user
Machine or Pad communication, inform warning information to described user.
With nearest prior art ratio, the system that the present invention provides has a following excellent effect:
1, a kind of based on UC technology the intelligent power service system that the present invention provides, based on Unified Communication technology, at Intelligent sliding
Dynamic terminal development client, it is achieved user passes through mobile terminal about the Unified Communication of the multiple client of power supply service system, user
Client can realize the actively display of history electricity consumption data, electricity Sorry, your ticket has not enough value active warning, power purchase business handling, user and power supply
Company's two-way interaction is mutual and fault declares etc. brand-new experience in time, provides the user personalized service, saves user and purchase
The electricity time, make user's power purchase, electricity consumption inquiry, two-way interaction quick much sooner, be very easy to the life of user.
2, by the foundation of user Yu electric company's two-way interaction platform, company can be by platform active push company important event
Message, allows user understand each major issue that company occurs, improves the transparency during corporate operation and social effectiveness.
3, home intelligent terminal can the power information of collector's electrical appliance of the very first time, by built-in associated safety algorithm, as
Carry out statistics with passing meansigma methods to compare, exist and the most then send safety alarm to user mobile phone/PC/Pad, point out user
Electrical equipment is carried out safety inspection, and user mobile phone/PC/Pad can control the operation of household electrical appliance by this home intelligent terminal
And stopping.
Accompanying drawing explanation
It is illustrated in figure 1 the structural representation of a kind of based on UC technology the intelligent power service system that the present invention provides；
It is illustrated in figure 2 the community intelligent power service of a kind of based on UC technology the intelligent power service system that the present invention provides
The structural representation of the embodiment of terminal；
It is illustrated in figure 3 the structural representation of the embodiment of a kind of based on UC technology the intelligent power service system that the present invention provides
Figure.
Detailed description of the invention
Below according to accompanying drawing, the detailed description of the invention of the present invention is described in further detail.
The present invention provides a kind of intelligent power service system based on UC technology, based on Unified Communication technology, proposes old
Some power supply service systems introduce Unified Communication technology, arrange community intelligent terminal at power system external network and complete Extension of service
The area coverage in place, small development area intelligent terminal and power supply service system, intelligent terminal and UC system, UC system and electricity consumption
In service system, modules is in the interface module used, and develops client at intelligent mobile terminal, it is achieved user stays indoors
Power purchase, electricity balance reminding, the wired home management of power use, increase enterprise profit, increase client's two-way exchange with enterprise.
The structural representation of a kind of based on UC technology the intelligent power service system that the present invention provides as shown in Figure 1, by Fig. 1
Understanding, this system includes background server, secure accessing platform, community intelligent power service terminal and intelligent mobile terminal, after
Station server is uniform communication server and the general designation of Power marketing server.
Community intelligent power service terminal is fixedly installed in community, accesses safety by 2G, 3G network or Ethernet and connects
Enter platform and background server communication, the inquiry sent during receiving user operation or operational order；The order that user sends
During for querying command, this community intelligent power service terminal pass through secure accessing platform access marketing database, background server to
User returns display inquiry data；When the order that user sends is operational order, this community intelligent power service terminal completes this
More new data is sent to background data base in real time after operational order.
After intelligent mobile terminal installs client, by 2G, 3G network or Ethernet and background server communication, backstage takes
Business device periodically sends electrical network by secure accessing platform to outer net from Power marketing data base and promotes message or household electricity information,
User receives this electrical network by this intelligent mobile terminal and promotes message or household electricity information.
Intelligent mobile terminal includes mobile phone, PC and Pad, and user, after mobile phone, PC or Pad install client, passes through
The log-on message corresponding with household electricity account logs in, and receives background server and is periodically sought from electricity consumption by secure accessing platform
The electrical network that pin data base sends to outer net promotes message or household electricity information, and this household electricity information includes each month of family
Electricity consumption situation, balance amount information and electricity Sorry, your ticket has not enough value prompting message.
It is illustrated in figure 2 the structural representation of the embodiment of a kind of community intelligent power service terminal that the present invention provides, by Fig. 2
Understanding, this community intelligent power service terminal includes: card reader module that main control module and this master control module controls connect, aobvious
Show module, communication module and memory module.
Card reader module includes electricity card reader and bank card card reader, after user inserts bank card or electricity card, and electricity card reader
The electricity card reading user the electric card information read to main control module transmission identify the identity of user, and bank card card reader reads
The bank card information of user, passes through communication module and banking system server communication after being sent to main control module, it is achieved power purchase process
The renewal of middle bank card information.
Display module includes display screen, points out user to operate, select and carry out required service under master control module controls,
And object information and the operation result information of inquiry are showed user.
Communication module includes ethernet module or 3G communication module, and communication module is responsible for keeping this community intelligent terminal to connect with safety
Enter the connection intercommunication of platform, as data transmission basis, request data and the identity data of user are passed through secure accessing platform
It is transferred to background server, receives the Query Result information that background server sends.
Store module for store by specified by main control module storage information, user display module operation produce signal by
Main control module calls is incoming to storing module.
The querying command sent during this community intelligent power service terminal of user operation includes: query history electricity consumption data message,
History power purchase data message and electricity balance amount information etc., operational order includes: power purchase and fault are declared.
During user operation: main control module completes to read the information of user's electricity card, identify identity and the operation service request of user.
If operation service request is for inquiry operation requests, this inquiry operation requests is uploaded to background server, community intelligent power
Service terminal receives the message of the feedback of background server, and sends the message of this feedback to main control module, then by display mould
Block displays to the user that the result of inquiry.If operation service request for power purchase operation requests, master control module controls communication module with
After bank server communication completes power purchase operation, operation data are uploaded to background server by secure accessing platform, complete number
According to renewal.If operation service request declares operation requests for fault, main control module is after identification completes user identity, directly
Connect and this fault information of declaring is uploaded to background server.
It is illustrated in figure 3 the structural representation of the embodiment of a kind of based on UC technology the intelligent power service system that the present invention provides
Figure, from the figure 3, it may be seen that also include house in the embodiment of a kind of based on UC technology the intelligent power service system of present invention offer
Front yard intelligent power service terminal, this home intelligent power service terminal is identical with community intelligent power service terminal structure, Ke Yigen
Being arranged in each family according to needs, the life for user provides a great convenience.This home intelligent power service terminal and intelligence
Can connect by 2G/3G network by mobile terminal, pass through community ether with the community intelligent power service terminal of the community at family place
Net connects, and receives the property message that community intelligent power service terminal pushes.
When certain family is provided with home intelligent power service terminal, mobile phone and the Pad intelligent mobile terminal of this domestic consumer pass through
2G/3G network communicates to connect with this home intelligent power service terminal, after logging in client on mobile phone or Pad, by this
Home intelligent power service terminal Query Information also shows on mobile phone or Pad.The PC of this domestic consumer passes through family
Ethernet communicates to connect with this home intelligent power service terminal, completes the operations such as online power purchase or information inquiry.
Preferably, this home intelligent power service terminal can also include the customized module being connected with main control module, this customized module
Including household electrical appliance integrating control unit, it is in communication with each other with household electrical appliance by family's Internet of Things, this household electrical appliance integrating control list
Unit includes the computing modules such as remote controlling household electric switch, electric appliance situation and electricity consumption early warning, the intelligence such as mobile phone or Pad
When mobile terminal is stayed out in the range of the Ethernet of front yard, can be by 2G/3G network transmitting control commands and by this customized module control
The operation of household electrical appliance processed and stopping, control module also gathers electric appliance situation and calculating monitors whether to exceed early warning value simultaneously,
User can inquire about the history electricity consumption situation of each household electrical appliances by mobile phone or Pad, and when household electrical appliances electricity consumption exceedes early warning value, should
Home intelligent power service terminal communicates with mobile phone or Pad, informs this warning information to user.
Finally should be noted that: above example is only in order to illustrate that technical scheme is not intended to limit, although reference
The present invention has been described in detail by above-described embodiment, those of ordinary skill in the field it is understood that still can to this
Invention detailed description of the invention modify or equivalent, and without departing from spirit and scope of the invention any amendment or etc.
With replacing, it all should be contained in the middle of scope of the presently claimed invention.
Claims (6)
1. an intelligent power service system based on UC technology, it is characterised in that described system includes background server, peace
Full access platform, community intelligent power service terminal and intelligent mobile terminal；Described background server includes uniform communication server
With Power marketing server；
Described community intelligent power service terminal is fixedly installed in community, accesses institute by 2G, 3G network or Ethernet
State secure accessing platform and described background server communication, the inquiry sent during receiving user operation or operational order；Institute
Stating order that user sends when being querying command, described community intelligent power service terminal is marketed number by secure accessing platform access
According to storehouse, background server returns display inquiry data to user；When the order that described user sends is operational order, described community
Intelligent power service terminal sends more new data to background data base after completing described operational order in real time；
After described intelligent mobile terminal installs client, by 2G, 3G network or Ethernet and described background server communication,
Described background server periodically from Power marketing data base by described secure accessing platform to user send electrical network promote message or
Household electricity information, described user receives described electrical network by described intelligent mobile terminal and promotes message or household electricity information.
2. the system as claimed in claim 1, it is characterised in that described intelligent mobile terminal includes mobile phone, PC and Pad,
User, after mobile phone, PC or Pad install client, is logged in by the log-on message corresponding with household electricity account,
Receive the electrical network popularization that described background server periodically sent to user from Power marketing data base by described secure accessing platform to disappear
Breath or household electricity information, described household electricity information includes more than each month electricity consumption situation of family, balance amount information and electricity
Volume deficiency prompting message.
3. the system as claimed in claim 1, it is characterised in that described community intelligent power service terminal includes: main control module
And card reader module, display module, communication module and the storage module that described master control module controls connects；
Described card reader module includes electricity card reader and bank card card reader, after described user inserts bank card or electricity card, and institute
The electricity card stating the electricity card reader described user of reading the electric card information read to the transmission of described main control module identify the body of user
Part, described bank card card reader reads the bank card information of user, be sent to after described main control module by described communication module and
Banking system server communication, it is achieved the renewal of bank card information during power purchase；
Described display module includes display screen, points out described user to operate under described master control module controls, selects and carries out
Required service, and object information and the operation result information of inquiry are showed described user；
Described communication module includes ethernet module or 3G communication module, and described communication module is for by the number of request of described user
According to this and identity data is transferred to described background server by described secure accessing platform, receive described background server simultaneously and send out
The Query Result information sent；
Described storage module is for storing by the information of storage specified by described main control module, and described user is at described display module
The signal that operation produces is by described main control module calls incoming to described storage module.
4. system as claimed in claim 3, it is characterised in that intelligent power service terminal mistake in community described in described user operation
The querying command sent in journey includes: query history electricity consumption data message, history power purchase data message and electricity balance amount information；Behaviour
Include as order: power purchase and fault are declared；
During user operation: main control module completes to read the information of user's electricity card, identify identity and the operation service request of user；
If described operation service request is for inquiry operation requests, described inquiry operation requests is uploaded to described background server,
Described community intelligent power service terminal receives the message of the feedback of described background server, and the message of described feedback is sent extremely
Described main control module, then the result of inquiry is displayed to the user that by described display module；
If described operation service request is for power purchase operation requests, main described control module controls described communication module and bank service
After device communication completes power purchase operation, described operation data are uploaded to described background server by described secure accessing platform, complete
Become the renewal of data；
If described operation service request is when declaring operation requests for fault, described main control module after identification completes user identity,
Directly the described fault information of declaring is uploaded to described background server.
5. system as claimed in claim 3, it is characterised in that described system also includes with the service of described community intelligent power eventually
The home intelligent power service terminal that end structure is identical；
The described community intelligent power service terminal of the community at described home intelligent power service terminal and family place by community with
Net very much connection, receive the property message that described community intelligent power service terminal pushes；
Described home intelligent power service terminal is connected by 2G/3G network with described intelligent mobile terminal,
Described intelligent mobile terminal includes mobile phone, PC and Pad, after described user logs in client on mobile phone or Pad, logical
Cross described home intelligent power service terminal Query Information and show on described mobile phone or Pad；
After described user logs in client on PC, complete online power purchase or letter by described home intelligent power service terminal
The operation of breath inquiry.
6. system as claimed in claim 5, it is characterised in that described home intelligent power service terminal includes and described master control
The customized module that module connects；
Described customized module includes household electrical appliance integrating control unit, is in communication with each other with household electrical appliance by family's Internet of Things；
Described household electrical appliance integrating control unit includes remote controlling household electric switch, electric appliance situation and the meter of electricity consumption early warning
Calculate module, the mobile phone of described user or Pad pass through 2G/3G network transmitting control commands and control house by described customized module
The operation of electrical appliance and stopping, the most described control module also gathers described Household Appliance situation and calculating monitors whether to exceed
Early warning value, described user inquires about the history electricity consumption situation of each household electrical appliance by mobile phone or Pad, and in Household Appliance
When exceeding early warning value, by the master control module controls 3G communication module of described home intelligent power service terminal with described user's
Mobile phone or Pad communication, inform warning information to described user.
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| CN108563168A (en) * | 2018-04-16 | 2018-09-21 | 黄淮学院 | A kind of electric energy on-line intelligence monitoring system and method |
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| CN104536298A (en) * | 2014-12-10 | 2015-04-22 | 河海大学常州校区 | Intelligent electricity using building communication agency system and work method thereof |
| CN106504440A (en) * | 2016-12-16 | 2017-03-15 | 广州市乐智动漫科技有限公司 | Multifunctional game management system and its method |
| CN107317400A (en) * | 2017-08-10 | 2017-11-03 | 广州供电局有限公司 | Household electricity intelligent monitor system and method |
| CN109426907A (en) * | 2017-08-29 | 2019-03-05 | 国网湖北省电力公司武汉供电公司 | Power supply service system |
| CN107679100A (en) * | 2017-09-12 | 2018-02-09 | 国网四川省电力公司成都供电公司 | Teller system for electrical management |
| CN107993004A (en) * | 2017-11-30 | 2018-05-04 | 北京汇通金财信息科技有限公司 | A kind of power information processing system and method |
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