CN103605331A - Intelligent electricity consumption service system based on UC technology - Google Patents
Intelligent electricity consumption service system based on UC technology Download PDFInfo
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- CN103605331A CN103605331A CN201310512944.2A CN201310512944A CN103605331A CN 103605331 A CN103605331 A CN 103605331A CN 201310512944 A CN201310512944 A CN 201310512944A CN 103605331 A CN103605331 A CN 103605331A
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Abstract
The invention provides an intelligent electricity consumption service system based on the UC technology. The intelligent electricity consumption service system comprises a backstage server, a secure access platform, a cell intelligent electricity consumption service terminal and an intelligent mobile terminal. The cell intelligent electricity consumption service terminal is fixedly arranged in a cell, is accessed to the secure access platform through a 2G network, a 3G network or an Ethernet network to communicate with the backstage server and receives a query or operation command issued during operation by a user. The intelligent mobile terminal communicates with the backstage server through the 2G network, the 3G network or the Ethernet network after being equipped with a client. The backstage server sends a power grid promotion message or household electricity consumption information to the intelligent mobile terminal through the secure access platform, and the user receives the power grid promotion message or the household electricity consumption information through the intelligent mobile terminal. According to the intelligent electricity consumption service system provided by the invention, users can have the new experiences of active display of historical electricity consumption data, active reminding for insufficient electricity balance, power purchase business handling, timely fault reporting and the like through the mobile terminal.
Description
Technical field
The present invention relates to intelligent grid Information & Communication Technology field, be specifically related to a kind of intelligent power service system based on UC technology.
Background technology
Along with power system reform and in the breakthrough obtaining of hardware, the communication technology, the electrical power services demand of power consumer has also had new expectation, also there is great change in the business environment of meanwhile bringing, just to power marketing, work has brought unprecedented opportunities and challenge for this.How to fully demonstrate the function of electric power " in advance ", how to promote power marketing service in people status in the heart, create the subject matter that harmonious electricity consumption atmosphere and good corporate image ，Shi power supply enterprise will face.
Power marketing be whole electric power send out, defeated, join, last link of use, be the link that electric system is docked with user, be the foothold that realizes electric power enterprise economic worth and social value.The core value of power marketing is that power supply enterprise is market-oriented, curstomer-oriented, adapt to the market environment and the user's request that constantly change, make in time reaction accurately, make power supply enterprise really become electric power supplier and the server of customer satisfaction, strive for delivering power to user side by minimum input, best quality, optimum price, customer satisfaction is the most crucial values of power supply enterprise's sales service, so customer service is the most important link of power marketing.
In recent years, customer service has obtained compared with much progress, is mainly reflected in the construction of business hall visual identifying system, and service regulationization is built, the construction of 95598 customer service hotlines.Power marketing management information system, 95598 customer service support systems, Electric Energy Acquisition System, bank's real charging accounting processing system have been implemented in marketing technical support aspect, the application of these systems has met the demand that the basic business of power marketing is carried out, but aspect meeting customer need, also there is gap, be mainly reflected in:
1, lack conveniently model of purchase for electricity.The main channel that power purchase business handling is current or business hall, bank self-help terminating machine power purchase has improved the agility of transaction, but also locates pilot phase as convenient long-range power purchase modes such as online power purchase, phone power purchases, does not reach and promotes practicality.Business handling simultaneously also stays in manually and accepts the stage, and it is not high that self-help service is promoted degree.
2, electricity consumption data are undistinct.After having a power failure, user just hurries in business hall power purchase, lack electricity consumption remaining sum active warning mechanism, after power purchase, also only know the power purchase number of degrees, cannot accurately predict next power off time and power purchase time, of that month electricity consumption data show not directly perceived, the more important thing is and lack the same day or of that month electricity consumption data active display mechanism.The available power information of user is remaining electric degree number and the total electricity consumption number of degrees that ammeter shows at present.And ammeter installation site is comparatively hidden, the electricity consumption number of degrees and the of that month electricity consumption number of degrees that by this mode, go to calculate the same day are very inconvenient, can user power utilization demand meet, the electricity consumption information that the user such as economical rationality is concerned about cannot obtain, and cannot intend provide effective data supporting for the autoanalysis of next step economical rationality energy-conserving and environment-protective electricity consumption of user.
3, personalized service is not enough.User side information acquisition is not comprehensive, and two-way interaction interaction platform is not set up, and lacks corresponding technical support.The user profile that at present power marketing administrative institute grasps stays in static user open an account basic document and monthly electric weight electricity charge data substantially, the electric energy information acquisition system construction starting for 2000 is progressively changing this situation, the data such as subscriber's meter meter terminal voltage, electric current, electric flux start Real-time Collection, for personalized service, played a good beginning, applied on a large scale and also take day.Current information acquisition simultaneously also stays in table meter side, is not deep into electrical equipment aspect, also has larger deficiency.It is blank that two-way interaction platform substantially also belongs to, and purchases sale of electricity both sides and cannot realize real-time, interactive, and the optimization power program that also cannot realize economical rationality is interactive, cannot reach the reciprocal situation of doulbe-sides' victory.
4, fault handling not in time.Fault is processed the automaticity of the equipment that is limited by time, the automatization level of day-to-day operation monitoring, fast fault isolation system.The fault handling of user's side is limited to trouble spot intelligent decision, and 95598 traffic system Automatic dispatchings, fault handling is still rested on manually search, judges, the emergent aspect such as maintenance, is difficult to reach fast user's request timely.
5, customer resources is underused.At home in huge electricity consumption colony, user and Utilities Electric Co. contact in the purchase that only limits to electric power, Utilities Electric Co. is not actual utilizes huge user group, then to increase be also to rest on the starting stage in the planning of service, not yet forms the growth point of the profit of enterprise.
Summary of the invention
The present invention is directed to the deficiencies in the prior art, provide a kind of based on UC(Unified Communications, Unified Communication) the intelligent power service system of technology, described system comprises background server, safe access platform, community intelligent power service terminal and intelligent mobile terminal; Background server comprises uniform communication server and electricity consumption marketing service device;
Described community intelligent power service terminal is fixedly installed in community, by 2G, 3G network or the described safe access platform of Ethernet access, communicates by letter with described background server, receives inquiry or the operational order in user's operating process, sent; When the order that described user sends is querying command, described community intelligent power service terminal is by safe access platform access marketing database, and background server returns to demonstration data query to user; When the order that described user sends is operational order, described community intelligent power service terminal sends more new data to described background data base in real time after completing described operational order;
Described intelligent mobile terminal is installed after client, by 2G, 3G network or Ethernet, communicate by letter with described background server, described background server regularly sends electrical network by described safe access platform to user from electricity consumption marketing database and promotes message or household electricity information, and described user receives described electrical network by described intelligent mobile terminal and promotes message or household electricity information.
In the first preferred embodiment provided by the invention: described intelligent mobile terminal comprises mobile phone, PC and Pad, user is after mobile phone, PC or Pad install client, by the log-on message corresponding with household electricity account, login, receive the electrical network that described background server regularly sends from electricity consumption marketing database to user by described safe access platform and promote message or household electricity information, described household electricity information comprises each month electricity consumption situation of family, balance amount information and electric weight Sorry, your ticket has not enough value prompting message.
In the second preferred embodiment provided by the invention: described community intelligent power service terminal comprises: card reader module, display module, communication module and memory module that main control module and described master control module controls connect;
Described card reader module comprises electric card reader and bank card card reader, described user inserts after bank card or electricity card, described electric card reader reads described user's electricity card and sends to described main control module the identity that the electric card information reading identifies user, described bank card card reader reads user's bank card information, send to after described main control module by described communication module and banking system server communication, realize the renewal of bank card information in power purchase process;
Described display module comprises display screen, points out described user to operate under described master control module controls, selects and carries out required service, and the object information of inquiry and operation result information are showed to described user;
Described communication module comprises ethernet module or 3G communication module, and described communication module is for be passed to by described safe access platform the Query Result information that described background server receives described background server transmission by described user's request msg and identity data simultaneously;
Described storage module is for storing by the specified canned data of described main control module, and described user is imported into described storage module by described main control module calls at the signal of the operation generation of described display module.
In the 3rd preferred embodiment provided by the invention: described user operates the querying command sending in the intelligent power service terminal process of described community and comprises: query history electricity consumption data message, historical power purchase data message and electric weight balance amount information; Operational order comprises: power purchase and fault are declared;
In user's operating process: main control module completes the information that reads user's electricity card, identification user's identity and operate services request;
When if described operate services request is query manipulation request, described query manipulation request is uploaded to described background server, described community intelligent power service terminal receives the message of the feedback of described background server, and the message of described feedback is sent to described main control module, then to user, show the result of inquiry by described display module;
When if described operate services request is power purchase operation requests, described in main described control module controls, communication module has been communicated by letter with bank server after power purchase operation, described service data is uploaded to described background server by described safe access platform, completes the renewal of data;
If described operate services request is fault while declaring operation requests, described main control module, after identification completing user identity, is directly uploaded to described background server by the described fault information of declaring.
In the 4th preferred embodiment provided by the invention: described system also comprises the home intelligent power service terminal identical with described community intelligent power service terminal structure;
Described home intelligent power service terminal is connected by community Ethernet with the described community intelligent power service terminal of the community at family place, receives the property message that described community intelligent power service terminal pushes;
Described home intelligent power service terminal is connected by 2G/3G network with described intelligent mobile terminal,
Described intelligent mobile terminal comprises mobile phone, PC and Pad, and described user logins after client on mobile phone or Pad, by described home intelligent power service terminal Query Information and show on described mobile phone or Pad;
Described user logins after client on PC, completes the operation of online power purchase or information inquiry by described home intelligent power service terminal.
In the 5th preferred embodiment provided by the invention: described home intelligent power service terminal comprises the customized module being connected with described main control module;
Described customized module comprises the integrated control module of household electrical appliance, by family's Internet of Things and household electrical appliance, intercoms mutually;
The integrated control module of described household electrical appliance comprises remote controlling household electric switch, the computing module of electric appliance situation and electricity consumption early warning, described user's mobile phone or Pad send control command by 2G/3G network and are controlled the operation of household electrical appliance and stopped by described customized module, described control module also gathers described Household Appliance situation and calculates monitoring whether surpass early warning value simultaneously, described user inquires about the historical electricity consumption situation of each household electrical appliance by mobile phone or Pad, and when Household Appliance surpasses early warning value, by the master control module controls 3G communication module of described home intelligent power service terminal and described user's mobile phone or Pad, communicate by letter, warning information is informed to described user.
With nearest prior art ratio, system provided by the invention has following excellent effect:
1, a kind of intelligent power service system based on UC technology provided by the invention, based on Unified Communication technology, in intelligent mobile terminal exploitation client, realize user about the Unified Communication of a plurality of clients of electricity consumption service system, user can realize historical electricity consumption data by mobile terminal client terminal and initiatively show, electric weight Sorry, your ticket has not enough value active warning, power purchase business handling, mutual and the fault of user and electric company's two-way interaction is declared etc. brand-new experience in time, for user provides personalized service, save user's power purchase time, allow user's power purchase, electricity consumption inquiry, two-way interaction is quick more in time, be very easy to user's life.
2, by the foundation of user and electric company's two-way interaction platform, company can be by platform active push company major event message, and each major issue that allows user's understanding company occur improves transparency and social influence power in corporate operation process.
The power information of collector's electrical appliance that 3, home intelligent terminal can the very first time, by built-in associated safety algorithm, as the mean value with passing carries out statistics comparison, exist and extremely to user mobile phone/PC/Pad, send safety alarm, prompting user carries out safety inspection to electrical equipment, and user mobile phone/PC/Pad can be controlled the operation of household electrical appliance and be stopped by this home intelligent terminal.
Accompanying drawing explanation
Be illustrated in figure 1 the structural representation of a kind of intelligent power service system based on UC technology provided by the invention;
Be illustrated in figure 2 the structural representation of embodiment of the community intelligent power service terminal of a kind of intelligent power service system based on UC technology provided by the invention;
Be illustrated in figure 3 the structural representation of the embodiment of a kind of intelligent power service system based on UC technology provided by the invention.
Embodiment
With reference to the accompanying drawings the specific embodiment of the present invention is described in further detail below.
The invention provides a kind of intelligent power service system based on UC technology, take Unified Communication technology as basis, proposition is introduced Unified Communication technology in old electricity consumption service system, at electric system external network, the area coverage that community intelligent terminal completes Extension of service place is set, exploitation community intelligent terminal and electricity consumption service system, intelligent terminal and UC system, in UC system and electricity consumption service system, modules is in used interface module, in intelligent mobile terminal exploitation client, realize the home-confined power purchase of user, electric weight balance reminding, the wired home management of power use, increase enterprise profit, increase the two-way exchange of client and enterprise.
The structural representation of a kind of intelligent power service system based on UC technology provided by the invention as shown in Figure 1, as shown in Figure 1, this system comprises background server, safe access platform, community intelligent power service terminal and intelligent mobile terminal, and background server is the general designation of uniform communication server and electricity consumption marketing service device.
Community intelligent power service terminal is fixedly installed in community, by 2G, 3G network or Ethernet access security access platform, communicates by letter with background server, receives inquiry or the operational order in user's operating process, sent; The order that user sends is that querying command Shi，Gai community intelligent power service terminal is accessed marketing database by safe access platform, and background server returns to demonstration data query to user; The order that user sends is that operational order Shi，Gai community intelligent power service terminal sends more new data to background data base in real time after completing this operational order.
Intelligent mobile terminal is installed after client, by 2G, 3G network or Ethernet, communicate by letter with background server, background server regularly sends electrical network by safe access platform to outer net from electricity consumption marketing database and promotes message or household electricity information, and user receives this electrical network by this intelligent mobile terminal and promotes message or household electricity information.
Intelligent mobile terminal comprises mobile phone, PC and Pad, user is after mobile phone, PC or Pad install client, by the log-on message corresponding with household electricity account, login, receive electrical network popularization message or household electricity information that background server regularly sends from electricity consumption marketing database to outer net by safe access platform, this household electricity information comprises each month electricity consumption situation of family, balance amount information and electric weight Sorry, your ticket has not enough value prompting message.
Be illustrated in figure 2 the structural representation of the embodiment of a kind of community provided by the invention intelligent power service terminal, ，Gai community intelligent power service terminal comprises as shown in Figure 2: card reader module, display module, communication module and memory module that main control module and this master control module controls connect.
Card reader module comprises electric card reader and bank card card reader, user inserts after bank card or electricity card, electricity card reader reads user's electricity card and sends to main control module the identity that the electric card information reading identifies user, bank card card reader reads user's bank card information, send to after main control module by communication module and banking system server communication, realize the renewal of bank card information in power purchase process.
Display module comprises display screen, under master control module controls, points out user to operate, and selects and carries out required service, and the object information of inquiry and operation result information are showed to user.
Communication module comprises ethernet module or 3G communication module, communication module is responsible for keeping the intercommunication that is connected of this community intelligent terminal and safe access platform, as data transmission basis, user's request msg and identity data are passed to background server by safe access platform, receive the Query Result information that background server sends.
Storage module is for storing by the specified canned data of main control module, and user is imported into storage module by main control module calls at the signal of the operation generation of display module.
User operates the querying command sending in this community intelligent power service terminal process and comprises: query history electricity consumption data message, historical power purchase data message and electric weight balance amount information etc., operational order comprises: power purchase and fault are declared etc.
In user's operating process: main control module completes the information that reads user's electricity card, identification user's identity and operate services request.When if operate services request is query manipulation request, this query manipulation request is uploaded to background server, community intelligent power service terminal receives the message of the feedback of background server, and the message of this feedback is sent to main control module, then to user, show the result of inquiry by display module.When if operate services request is power purchase operation requests, master control module controls communication module has been communicated by letter with bank server after power purchase operation, and service data is uploaded to background server by safe access platform, completes the renewal of data.If operate services request is fault while declaring operation requests, main control module, after identification completing user identity, is directly uploaded to background server by this fault information of declaring.
Be illustrated in figure 3 the structural representation of the embodiment of a kind of intelligent power service system based on UC technology provided by the invention, as shown in Figure 3, in the embodiment of a kind of intelligent power service system based on UC technology provided by the invention, also comprise home intelligent power service terminal, this home intelligent power service terminal is identical with community intelligent power service terminal structure, can be arranged at as required in each family, for user's life provides a great convenience.This home intelligent power service terminal is connected the community at ，Yu family place by 2G/3G network community intelligent power service terminal with intelligent mobile terminal connects by community Ethernet, receives the property message that community intelligent power service terminal pushes.
When certain family is provided with home intelligent power service terminal, this domestic consumer's mobile phone and Pad intelligent mobile terminal communicate to connect by 2G/3G network and this home intelligent power service terminal, on mobile phone or Pad, login after client, by this home intelligent power service terminal Query Information and show on mobile phone or Pad.This domestic consumer's PC communicates to connect by family's Ethernet and this home intelligent power service terminal, completes the operations such as online power purchase or information inquiry.
Preferably, this home intelligent power service terminal can also comprise the customized module being connected with main control module, this customized module comprises the integrated control module of household electrical appliance, by family's Internet of Things and household electrical appliance, intercom mutually, the integrated control module of these household electrical appliance comprises remote controlling household electric switch, the computing modules such as electric appliance situation and electricity consumption early warning, when the intelligent mobile terminal such as mobile phone or Pad is stayed out within the scope of the Ethernet of front yard, can send control command and control the operation of household electrical appliance and stop by this customized module by 2G/3G network, control module also gathers electric appliance situation and calculates monitoring whether surpass early warning value simultaneously, user can inquire about by mobile phone or Pad the historical electricity consumption situation of each household electrical appliances, and when household electrical appliances electricity consumption surpasses early warning value, this home intelligent power service terminal is communicated by letter with mobile phone or Pad, this warning information is informed to user.
Finally should be noted that: above embodiment is only in order to illustrate that technical scheme of the present invention is not intended to limit, although the present invention is had been described in detail with reference to above-described embodiment, those of ordinary skill in the field are to be understood that: still can modify or be equal to replacement the specific embodiment of the present invention, and do not depart from any modification of spirit and scope of the invention or be equal to replacement, it all should be encompassed in the middle of claim scope of the present invention.
Claims (6)
1. the intelligent power service system based on UC technology, is characterized in that, described system comprises background server, safe access platform, community intelligent power service terminal and intelligent mobile terminal; Described background server comprises uniform communication server and electricity consumption marketing service device;
Described community intelligent power service terminal is fixedly installed in community, by 2G, 3G network or the described safe access platform of Ethernet access, communicates by letter with described background server, receives inquiry or the operational order in user's operating process, sent; When the order that described user sends is querying command, described community intelligent power service terminal is by safe access platform access marketing database, and background server returns to demonstration data query to user; When the order that described user sends is operational order, described community intelligent power service terminal sends more new data to background data base in real time after completing described operational order;
Described intelligent mobile terminal is installed after client, by 2G, 3G network or Ethernet, communicate by letter with described background server, described background server regularly sends electrical network by described safe access platform to user from electricity consumption marketing database and promotes message or household electricity information, and described user receives described electrical network by described intelligent mobile terminal and promotes message or household electricity information.
2. the system as claimed in claim 1, it is characterized in that, described intelligent mobile terminal comprises mobile phone, PC and Pad, user is after mobile phone, PC or Pad install client, by the log-on message corresponding with household electricity account, login, receive the electrical network that described background server regularly sends from electricity consumption marketing database to user by described safe access platform and promote message or household electricity information, described household electricity information comprises each month electricity consumption situation of family, balance amount information and electric weight Sorry, your ticket has not enough value prompting message.
3. the system as claimed in claim 1, is characterized in that, described community intelligent power service terminal comprises: card reader module, display module, communication module and memory module that main control module and described master control module controls connect;
Described card reader module comprises electric card reader and bank card card reader, described user inserts after bank card or electricity card, described electric card reader reads described user's electricity card and sends to described main control module the identity that the electric card information reading identifies user, described bank card card reader reads user's bank card information, send to after described main control module by described communication module and banking system server communication, realize the renewal of bank card information in power purchase process;
Described display module comprises display screen, points out described user to operate under described master control module controls, selects and carries out required service, and the object information of inquiry and operation result information are showed to described user;
Described communication module comprises ethernet module or 3G communication module, described communication module, for described user's request msg and identity data are passed to described background server by described safe access platform, receives the Query Result information that described background server sends simultaneously;
Described storage module is for storing by the specified canned data of described main control module, and described user is imported into described storage module by described main control module calls at the signal of the operation generation of described display module.
4. system as claimed in claim 3, is characterized in that, described user operates the querying command sending in the intelligent power service terminal process of described community and comprises: query history electricity consumption data message, historical power purchase data message and electric weight balance amount information; Operational order comprises: power purchase and fault are declared;
In user's operating process: main control module completes the information that reads user's electricity card, identification user's identity and operate services request;
When if described operate services request is query manipulation request, described query manipulation request is uploaded to described background server, described community intelligent power service terminal receives the message of the feedback of described background server, and the message of described feedback is sent to described main control module, then to user, show the result of inquiry by described display module;
When if described operate services request is power purchase operation requests, described in main described control module controls, communication module has been communicated by letter with bank server after power purchase operation, described service data is uploaded to described background server by described safe access platform, completes the renewal of data;
If described operate services request is fault while declaring operation requests, described main control module, after identification completing user identity, is directly uploaded to described background server by the described fault information of declaring.
5. system as claimed in claim 3, is characterized in that, described system also comprises the home intelligent power service terminal identical with described community intelligent power service terminal structure;
Described home intelligent power service terminal is connected by community Ethernet with the described community intelligent power service terminal of the community at family place, receives the property message that described community intelligent power service terminal pushes;
Described home intelligent power service terminal is connected by 2G/3G network with described intelligent mobile terminal,
Described intelligent mobile terminal comprises mobile phone, PC and Pad, and described user logins after client on mobile phone or Pad, by described home intelligent power service terminal Query Information and show on described mobile phone or Pad;
Described user logins after client on PC, completes the operation of online power purchase or information inquiry by described home intelligent power service terminal.
6. system as claimed in claim 5, is characterized in that, described home intelligent power service terminal comprises the customized module being connected with described main control module;
Described customized module comprises the integrated control module of household electrical appliance, by family's Internet of Things and household electrical appliance, intercoms mutually;
The integrated control module of described household electrical appliance comprises remote controlling household electric switch, the computing module of electric appliance situation and electricity consumption early warning, described user's mobile phone or Pad send control command by 2G/3G network and are controlled the operation of household electrical appliance and stopped by described customized module, described control module also gathers described Household Appliance situation and calculates monitoring whether surpass early warning value simultaneously, described user inquires about the historical electricity consumption situation of each household electrical appliance by mobile phone or Pad, and when Household Appliance surpasses early warning value, by the master control module controls 3G communication module of described home intelligent power service terminal and described user's mobile phone or Pad, communicate by letter, warning information is informed to described user.
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| CN106504440A (en) * | 2016-12-16 | 2017-03-15 | 广州市乐智动漫科技有限公司 | Multifunctional game management system and its method |
| CN107317400A (en) * | 2017-08-10 | 2017-11-03 | 广州供电局有限公司 | Household electricity intelligent monitor system and method |
| CN107679100A (en) * | 2017-09-12 | 2018-02-09 | 国网四川省电力公司成都供电公司 | Teller system for electrical management |
| CN107993004A (en) * | 2017-11-30 | 2018-05-04 | 北京汇通金财信息科技有限公司 | A kind of power information processing system and method |
| CN109426907A (en) * | 2017-08-29 | 2019-03-05 | 国网湖北省电力公司武汉供电公司 | Power supply service system |
| CN109636365A (en) * | 2018-11-06 | 2019-04-16 | 杭州海兴泽科信息技术有限公司 | A kind of power information acquisition system and acquisition method |
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| CN108563168A (en) * | 2018-04-16 | 2018-09-21 | 黄淮学院 | A kind of electric energy on-line intelligence monitoring system and method |
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| CN103605331B (en) | 2016-08-17 |
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