CN103607425B - Intelligent electricity consumption service method based on UC technology - Google Patents
Intelligent electricity consumption service method based on UC technology Download PDFInfo
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- CN103607425B CN103607425B CN201310513285.4A CN201310513285A CN103607425B CN 103607425 B CN103607425 B CN 103607425B CN 201310513285 A CN201310513285 A CN 201310513285A CN 103607425 B CN103607425 B CN 103607425B
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Abstract
The invention provides an intelligent electricity consumption service method based on the UC technology. The method comprises the following steps: step 1, step 2 is executed when a cell intelligent electricity consumption service terminal receives a query command and step 3 is executed when the cell intelligent electricity consumption service terminal receives an operation command; step 2, the cell intelligent electricity consumption service terminal accesses an electricity consumption marketing database, a backstage server returns query data, and the cell intelligent electricity consumption service terminal displays the query data to a user; step 3, the cell intelligent electricity consumption service terminal completes the operation command of the user, displays an operation result to the user and sends updated data information to the backstage database; step 4, the backstage server receives the updated data information and sends a power grid promotion message or household electricity consumption information to the user from the electricity consumption marketing database; and step 5, an intelligent mobile terminal receives the information sent by the backstage server. According to the intelligent electricity consumption service method provided by the invention, users can have the new experiences of active display of historical electricity consumption data, active reminding for insufficient electricity balance, power purchase business handling, timely fault reporting and the like through the mobile terminal.
Description
Technical field
The present invention relates to intelligent grid Information ＆ Communication Technology field, and in particular to a kind of intelligent power based on UC technologies
Method of servicing.
Background technology
With power system reform and in hardware, the breakthrough of the acquirement of communication technology, the electrical power services of power consumer are needed
Ask and there has also been new expectation, the management environment at the same time brought also occurs great change, this just gives power marketing work band
Unprecedented opportunities are carried out with challenge.The function of electric power " leading " how is fully demonstrated, power marketing service how is lifted and is existed
Status in the minds of people, creates harmonious electricity consumption atmosphere and good corporate image, is mainly asking of being faced of power supply enterprise
Topic.
Power marketing be whole electric power send out, it is defeated, with, last link, be ring that power system is docked with user
Section, is the foothold for realizing electric power enterprise economic worth and social value.The core value of power marketing is power supply enterprise face
To market, curstomer-oriented, market environment and the user's request being continually changing is adapted to, accurately reaction is made in time, look forward to power supply
Industry really becomes the electricity supplier and server of customer satisfaction, strives for minimum input, best quality, optimum price
User side is delivered power to, customer satisfaction is the most crucial value of power supply enterprise's sales service, therefore customer service is electricity
The most important link of power marketing.
In recent years, customer service is achieved compared with much progress, is mainly reflected in the construction of business hall visual identifying system, service
Standardization construction, the construction of 95598 customer service hotlines.Grass roots marketing techniques support aspect implements Electric Power Marketing Management information system
System, 95598 customer service support systems, Electric Energy Acquisition System, bank's real charging accounting process systems, these systems should
With meeting the demand that the basic business of power marketing is carried out, but also there is gap, major embodiment at aspect of meeting customer need
：
1st, conveniently model of purchase for electricity is lacked.The current main channel of power purchase business handling or business hall, bank is certainly
Terminating machine power purchase is helped to improve the agility of transaction, but as the convenient long-range power purchase side such as online power purchase, phone power purchase
Formula also locates pilot phase, is not reaching to promote practical.Business handling simultaneously also stays in and manually accepts the stage, and self-help service is pushed away
Wide degree is not high.
2nd, electricity consumption data is not apparent.User just hurries in business hall power purchase after power failure, lacks electricity consumption remaining sum and actively carries
Awake mechanism, also only knows the power purchase number of degrees after power purchase, it is impossible to accurately predict next power off time and power purchase time, of that month electricity consumption data
Show not directly perceived, it is often more important that lack the same day or of that month electricity consumption data active display mechanism.The available electricity consumption of user at present
Information is the remaining electric degree number and total electricity consumption number of degrees that ammeter shows.And ammeter installation site is more hidden, go by this mode
The electricity consumption number of degrees and the electricity consumption number of degrees in this month for calculating the same day are extremely inconvenient, and can user power utilization demand meet, electricity consumption whether Jing
Ji rationally waits the information that user is concerned about to obtain, it is impossible to for the self analysiss of user's next step economical rationality energy-conserving and environment-protective electricity consumption
Intend to provide effective data supporting.
3rd, personalized service is not enough.User side information gathering is not comprehensive, and two-way interaction interaction platform is not set up, and lacks phase
The technical support answered.The user profile that at present Electric Power Marketing Management is grasped stays in the user of static state and opens an account basic document substantially
And monthly electricity electricity charge data, 2000 start the construction of electric energy information acquisition system this situation is being altered in steps,
The data such as user's meter terminal voltage, electric current, electric flux start Real-time Collection, are that personalized service serves a good beginning,
Large-scale popularization and application also take day.Simultaneously current information gathering also stays in meter side, is not deep into electrical equipment
, also there is larger deficiency in aspect.Two-way interaction platform still belongs to blank substantially, and purchase sale of electricity both sides cannot realize real-time, interactive,
Cannot realize that the optimizing power consumption plan of economical rationality is interactive, it is impossible to reach the reciprocal situation of doulbe-sides' victory.
4th, troubleshooting is not in time.Failure processes in time the automaticity of the equipment that is limited by, day-to-day operation monitoring from
Dynamicization level, fast failure shielding system.User side troubleshooting is limited to trouble point intelligent decision, and 95598 traffic systems
System Automatic dispatching so that troubleshooting still rest on artificial lookup, judge, the emergent aspect such as maintenance, it is difficult to reach it is quick and
When user's request.
5th, customer resources is underused.In electricity consumption colony huge at home, user only limits with contacting for Utilities Electric Co.
In the purchase of electric power, Utilities Electric Co. actually utilizes huge user group, then increasing also is rested in the planning for servicing
Starting stage, not yet form the growth point of the profit of enterprise.
The content of the invention
The present invention is directed to the deficiencies in the prior art, there is provided a kind of intelligent power method of servicing based on UC technologies, including：
Step 1, when the cell intelligent power service terminal being arranged in cell receives order, if the order is to look into
Order, execution step 2 are ask, if the order is operational order, execution step S3；
Step 2, the cell intelligent power service terminal accesses secure accessing platform by 2G, 3G network or Ethernet
Power marketing data base is accessed, background server returns inquiry data, and cell intelligent power service terminal displays to the user that inquiry
Data；
Step 3, the cell intelligent power service terminal completes the operational order of user, shows after operating result to user
Send to background data base and update the data information.
Step 4, what the background server received that each described cell intelligent power service terminal sends updates the data letter
Breath, the data of background data base are updated in real time, periodically from electric marketing database by the secure accessing platform to
Family sends electrical network promotion message or household electricity information；
Step 5, intelligent mobile terminal is installed after client, and by 2G, 3G network electrical network promotion message or family are received
Power information.
In the first preferred embodiment that the present invention is provided：The intelligent mobile terminal includes mobile phone, PC and Pad；
The cell intelligent power service terminal includes：Main control module and the card reader of master control module controls connection
Module, display module, communication module and memory module, the card reader module includes electric card card reader and bank's card reader,
The display module includes display screen, and the communication module includes ethernet module or 3G module.
In the second preferred embodiment that the present invention is provided：The querying command bag that the cell intelligent power service terminal is received
Include：Query history electricity consumption data information, history power purchase data message and electricity balance amount information；
The querying command rear line of cell intelligent power service terminal receive user described in the step 2 shows inquiry
As a result method includes：
Step 201, after user's insertion electric card, the electric card card reader reads the electric card of user and sends to main control module to be read
The electric card information got identifies the identity of user；
Step 202, the display module points out user to be operated under the master control module controls, and user is showing mould
Required inquiry service is selected on block；
The inquiry request data and identity data of user are transferred to the safety and are connect by step 203, the communication module
Enter platform, by the access secure accessing platform access Power marketing data base, background server to cell intelligent power takes
Business terminal returns inquiry data；
The object information of inquiry is showed user by step 204, the display module under the control of the main control module.
In the third preferred embodiment that the present invention is provided：The operational order bag that the cell intelligent power service terminal is received
Include：Power purchase and failure are declared；
The operation life is completed after the operational order of cell intelligent power service terminal receive user described in the step 3
The method of order includes：
Step 301, after user's insertion electric card, the electric card card reader reads the electric card of user and sends out to the main control module
The electric card information for reading is sent to identify the identity of user；
Step 302, the display module points out user to be operated under the master control module controls, and user is showing mould
Required operation service, if the operation service is that failure is declared, execution step 303, if the operation are selected on block
When service is that power purchase is serviced, execution step 304；
Step 303, are declared into information by the failure of user for the communication module and identity data is transferred to secure accessing and puts down
Platform, by the access secure accessing platform background server, execution step 306 are uploaded to；
Step 304, the display module points out user to insert bank card, user's insertion under the control of the main control module
After bank card, bank's card reader reads the bank card information of user, execution step 305；
Step 305, the display module points out user to carry out power purchase operation, the master control mould under the control of main control module
Block realizes the renewal of bank card information during power purchase, execution step by communication module and banking system server communication
306；
Operation result information is showed user by step 306, the display module under the control of the main control module.
In the 4th preferred embodiment that the present invention is provided：The cell intelligent power service terminal is replaced with and is placed in family
Home intelligent power service terminal；
The step 1 also includes：
The home intelligent power service is in communication with each other by family's Internet of Things and household electrical appliance, monitor in real time household electrical appliance
Power information, when the household electrical appliances electricity consumption exceedes early warning value, the home intelligent power service terminal is by 2G/3G networks and tying up
Fixed intelligent mobile terminal communication, warning information is informed to user.
In the 5th preferred embodiment that the present invention is provided：Include after the step 5：
Step 6, user after client that intelligent mobile terminal is installed is logged in, receive the electrical network promotion message or
The warning information that household electricity information and the home intelligent power service terminal send, to the home intelligent power service
Terminal sends household electrical appliance control information, controls the operation or stopping of household electrical appliance.
The present invention be directed to the deficiencies in the prior art, there is provided a kind of intelligent power method of servicing based on UC technologies it is beneficial
Effect includes：
1st, a kind of intelligent power method of servicing based on UC technologies that the present invention is provided, based on Unified Communication technology, in intelligence
Energy mobile terminal exploitation client, realizes Unified Communication of the user with regard to power supply service system multiple client, and user is by moving
Dynamic client terminals be capable of achieving history electricity consumption data actively show, electricity Sorry, your ticket has not enough value active warning, power purchase business handling, user
Interact with electric company two-way interaction and failure is declared in time etc. brand-new experience, provide the user personalized service, save
About user's power purchase time, make user's power purchase, electricity consumption inquiry, two-way interaction quick much sooner, be very easy to the life of user
It is living.
2nd, by the foundation of user and electric company's two-way interaction platform, company can be by platform active push company weight
Major issue message, allows user to understand each major issue that company occurs, and improves the transparency during corporate operation and social influence
Power.
3rd, home intelligent terminal can be calculated with the power information of the collection household electrical appliance of the very first time by built-in associated safety
Method, such as carries out statistics and compares with passing meansigma methodss, there is exception and then sends safety alarm to user mobile phone/PC/Pad, carries
Show that user carries out safety inspection to electrical equipment, and user mobile phone/PC/Pad can control household electric by the home intelligent terminal
The operation and stopping of device.
Description of the drawings
A kind of flow chart of intelligent power method of servicing based on UC technologies of present invention offer is provided；
A kind of structural representation of intelligent power service system based on UC technologies of present invention offer is provided；
A kind of structure chart of cell intelligent power service terminal of present invention offer is provided；
The querying command rear line of the cell intelligent power service terminal receive user of present invention offer is provided
Show the method flow diagram of Query Result；
It is illustrated in figure 5 after the operational order of the cell intelligent power service terminal receive user of present invention offer and completes this
The method flow diagram of operational order；
A kind of structure of the embodiment of intelligent power service system based on UC technologies of present invention offer is provided
Schematic diagram.
Specific embodiment
The specific embodiment of the present invention is described in further detail below according to accompanying drawing.
The present invention provides a kind of intelligent power method of servicing based on UC technologies, and its flow chart is as shown in figure 1, can by Fig. 1
Know, the method includes：
Step 1, when the cell intelligent power service terminal being arranged in cell receives order, if the order is inquiry
Order, then execution step 2, if the order is operational order, execution step S3.
Step 2, the cell intelligent power service terminal accesses secure accessing platform and visits by 2G, 3G network or Ethernet
Power marketing data base is asked, background server returns inquiry data, and cell intelligent power service terminal displays to the user that inquiry number
According to.
Step 3, the cell intelligent power service terminal completes the operational order of user, shows that operating result is backward to user
Background data base sends and updates the data information.
Step 4, what background server received that each cell intelligent power service terminal sends updates the data information, right in real time
The data of background data base are updated, and periodically send electrical network to user by secure accessing platform from electric marketing database and promote
Information or household electricity information.
Step 5, intelligent mobile terminal is installed after client, and by 2G, 3G network electrical network promotion message or family are received
Power information.
The system that said method is based on proposes to introduce system in old power supply service system based on Unified Communication technology
One communication technology, in power system external network the area coverage that cell intelligent terminal completes Extension of service place is arranged, exploitation
Cell intelligent terminal exists with modules in power supply service system, intelligent terminal and UC systems, UC systems and power supply service system
The interface module for being used, intelligent mobile terminal develop client, realize user stay indoors power purchase, electricity balance reminding,
The wired home management of power use, increases enterprise profit, increases the two-way exchange of client and enterprise.The structure chart of the system such as Fig. 2 institutes
Show, as shown in Figure 2, the system includes：Background server, secure accessing platform, cell intelligent power service terminal and intelligent sliding
Dynamic terminal, background server is the general designation of uniform communication server and Power marketing server.
Intelligent mobile terminal include mobile phone, PC and Pad, cell intelligent power service terminal by 2G, 3G network or with
Too net accesses secure accessing platform and communicates with background server, and intelligent mobile terminal is logical by 2G, 3G network and background server
Letter.
Further, the cell intelligent power in a kind of intelligent power method of servicing based on UC technologies that the present invention is provided
The structure chart of service terminal is as shown in figure 3, from the figure 3, it may be seen that the cell intelligent power service terminal includes：Main control module and should
Card reader module, display module, communication module and memory module that master control module controls connect, card reader module includes that electric card is read
Card device and bank's card reader, display module includes display screen, and communication module includes ethernet module or 3G module.
The querying command that cell intelligent power service terminal is received includes：Query history electricity consumption data information, history power purchase
Data message and electricity balance amount information etc..
The querying command rear line of cell intelligent power service terminal receive user shows the side of Query Result in step 2
As shown in figure 4, as shown in Figure 4, the method includes method flow chart：
Step 201, after user's insertion electric card, electric card card reader reads the electric card of user and sends to main control module and reads
Electric card information identify the identity of user.
Step 202, display module points out user to be operated under master control module controls, and user selects on display module
Required inquiry service.
The inquiry request data and identity data of user are transferred to secure accessing platform by step 203, communication module, are led to
Access secure accessing platform access Power marketing data base is crossed, background server is returned to cell intelligent power service terminal and looked into
Ask data.
The object information of inquiry is showed user by step 204, display module under the control of main control module.
The operational order that cell intelligent power service terminal is received includes：Power purchase and failure are declared.
The method stream of the operational order is completed in step 3 after the operational order of cell intelligent power service terminal receive user
As shown in figure 5, as shown in Figure 5, the method includes journey figure：
Step 301, after user's insertion electric card, electric card card reader reads the electric card of user and sends to main control module and reads
Electric card information identify the identity of user.
Step 302, display module points out user to be operated under master control module controls, and user selects on display module
Required operation service, if the operation service is that failure is declared, execution step 303, if the operation service is power purchase clothes
During business, execution step 304.
Step 303, are declared into information by the failure of user for communication module and identity data is transferred to secure accessing platform, leads to
Cross the access secure accessing platform and be uploaded to background server, execution step 306.
Step 304, display module points out user to insert bank card, user's insertion bank card under the control of main control module
Afterwards, bank's card reader reads the bank card information of user, execution step 305.
Step 305, display module points out user to carry out power purchase operation under the control of main control module, and main control module is by logical
Letter module and banking system server communication, realize the renewal of bank card information during power purchase, execution step 306.
Operation result information is showed user by step 306, display module under the control of main control module.
Preferably, cell intelligent power service terminal could alternatively be the home intelligent power service being placed in family eventually
End, the home intelligent power service terminal can be arranged as required in each family, and the life for user is provided greatly
Facility, realize that user stays indoors power purchase, electricity balance reminding, the wired home management of power use.
In a kind of embodiment based on the intelligent power method of servicing of UC technologies that the present invention is provided, certain family is provided with
During home intelligent power service terminal, the home intelligent power service terminal of the domestic consumer is by 2G/3G networks or ether
Net is communicated to connect with background server, and the structure of the corresponding system of the embodiment is as shown in Figure 6.Step 1 also includes：
Home intelligent power service is in communication with each other by family's Internet of Things and household electrical appliance, the use of monitor in real time household electrical appliance
Electrical information, when household electrical appliances electricity consumption exceedes early warning value, the home intelligent power service terminal is by 2G/3G networks and the intelligent sliding bound
Dynamic terminal communication, warning information is informed to user.
Preferably, also include after step 5：
Step 6, user receives electrical network promotion message or family after the client that intelligent mobile terminal is installed is logged in
The warning information that power information and home intelligent power service terminal send, to home intelligent power service terminal domestic are sent
Electrical equipment control information, controls the operation or stopping of household electrical appliance.
Finally it should be noted that：Above example is most only to illustrate technical scheme rather than a limitation
Pipe has been described in detail with reference to above-described embodiment to the present invention, and those of ordinary skill in the art should be understood：Still
The specific embodiment of the present invention can be modified or equivalent, and without departing from any of spirit and scope of the invention
Modification or equivalent, it all should cover in the middle of scope of the presently claimed invention.
Claims (4)
1. a kind of intelligent power method of servicing based on UC technologies, it is characterised in that methods described includes：
(1) step 1, when the cell intelligent power service terminal being arranged in cell receives order, if the order is to look into
Order, execution step 2 are ask, if the order is operational order, execution step 3；
Step 2, the cell intelligent power service terminal accesses secure accessing platform access by 2G, 3G network or Ethernet
Power marketing data base, background server returns inquiry data, and cell intelligent power service terminal displays to the user that inquiry data；
Step 3, the cell intelligent power service terminal completes the operational order of user, after showing that operating result is backward to user
Platform data base sends and updates the data information；
Step 4, the background server receives the information that updates the data of each cell intelligent power service terminal transmission, real
When the data of background data base are updated, periodically sent out to user by the secure accessing platform from Power marketing data base
Pushing electric network promotion message or household electricity information；
Step 5, intelligent mobile terminal is installed after client, and by 2G, 3G network electrical network promotion message or household electricity are received
Information；
(2) intelligent mobile terminal includes mobile phone, PC and Pad；
The cell intelligent power service terminal includes：Main control module and the card reader mould of master control module controls connection
Block, display module, communication module and memory module, the card reader module includes electric card card reader and bank's card reader, institute
Display module is stated including display screen, the communication module includes ethernet module or 3G module；
(3) querying command that the cell intelligent power service terminal is received includes：Query history electricity consumption data information, history purchase
Electric data message and electricity balance amount information；
The querying command rear line of cell intelligent power service terminal receive user described in the step 2 shows Query Result
Method include：
Step 201, after user's insertion electric card, the electric card card reader reads the electric card of user and sends to main control module and reads
Electric card information identify the identity of user；
Step 202, the display module points out user to be operated under the master control module controls, and user is on display module
Inquiry service needed for selecting；
The inquiry request data and identity data of user are transferred to the secure accessing and are put down by step 203, the communication module
Platform, by the secure accessing platform access Power marketing data base, background server to cell intelligent power service terminal is returned
Return inquiry data；
The object information of inquiry is showed user by step 204, the display module under the control of the main control module.
2. the method for claim 1, it is characterised in that the operational order that the cell intelligent power service terminal is received
Including：Power purchase and failure are declared；
The operational order is completed after the operational order of cell intelligent power service terminal receive user described in the step 3
Method includes：
Step 301, after user's insertion electric card, the electric card card reader reads the electric card of user and sends to the main control module to be read
The electric card information got is identifying the identity of user；
Step 302, the display module points out user to be operated under the master control module controls, and user is on display module
Operation service needed for selecting, if the operation service is that failure is declared, execution step 303, if the operation service
When being that power purchase is serviced, execution step 304；
Step 303, are declared into information by the failure of user for the communication module and identity data is transferred to secure accessing platform, leads to
Cross the secure accessing platform and be uploaded to the background server, execution step 306；
Step 304, the display module points out user to insert bank card, user's insertion bank under the control of the main control module
After card, bank's card reader reads the bank card information of user, execution step 305；
Step 305, the display module points out user to carry out power purchase operation under the control of main control module, and the main control module leads to
Communication module and banking system server communication are crossed, the renewal of bank card information during power purchase, execution step 306 is realized；
Operation result information is showed user by step 306, the display module under the control of the main control module.
3. the method for claim 1, it is characterised in that the cell intelligent power service terminal is replaced with and is placed in family
Interior home intelligent power service terminal；
The step 1 also includes：
The home intelligent power service terminal is in communication with each other by family's Internet of Things and household electrical appliance, monitor in real time household electrical appliance
Power information, the Household Appliance exceed early warning value when, the home intelligent power service terminal pass through 2G/3G networks
Communicate with the intelligent mobile terminal of binding, warning information is informed to user.
4. method as claimed in claim 3, it is characterised in that include after the step 5：
Step 6, user receives the electrical network promotion message or family after the client that intelligent mobile terminal is installed is logged in
The warning information that power information and the home intelligent power service terminal send, to the home intelligent power service terminal
Household electrical appliance control information is sent, the operation or stopping of household electrical appliance is controlled.
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Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
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| CN103905270A (en) * | 2014-03-11 | 2014-07-02 | 国网湖北省电力公司信息通信公司 | Smart grid android system safety base line automatic checking system and method |
| CN105246095A (en) * | 2015-08-31 | 2016-01-13 | 国家电网公司 | Application terminal of mobile communication service |
| CN107733688A (en) * | 2017-09-14 | 2018-02-23 | 国网湖北省电力公司孝感供电公司 | A kind of warning system based on mobile terminal |
| CN108306929B (en) * | 2017-12-22 | 2021-06-25 | 国网河北省电力有限公司阜城县供电分公司 | Smart electric card, electric power information pushing method and system |
| CN110231898A (en) * | 2019-05-10 | 2019-09-13 | 段宏伟 | A kind of intelligent interaction electricity consumption master control switching system based on ubiquitous electric power Internet of Things |
| CN111181245A (en) * | 2020-01-07 | 2020-05-19 | 广东卓维网络有限公司 | Intelligent power consumption management system |
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