CN114091703A - Electric automobile ordered charging management platform and operation and maintenance method thereof - Google Patents
Electric automobile ordered charging management platform and operation and maintenance method thereof Download PDFInfo
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- CN114091703A CN114091703A CN202111414921.9A CN202111414921A CN114091703A CN 114091703 A CN114091703 A CN 114091703A CN 202111414921 A CN202111414921 A CN 202111414921A CN 114091703 A CN114091703 A CN 114091703A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The invention provides an orderly charging management platform of an electric automobile and an operation and maintenance method thereof, which are characterized by comprising a visual monitoring module, an orderly charging control module and a data management module; the visual monitoring module is used for monitoring and acquiring data information of the charging pile in real time and managing the assembly, operation and maintenance of the charging pile; the data management module is used for managing charging related information in the specified area; and the ordered charging control module is used for analyzing and predicting historical data of the charging pile, formulating an ordered charging strategy and issuing the ordered charging strategy to the charging pile. The invention can realize peak-staggering time-sharing charging, reasonably plan the charging pile address and unified scheduling and management of operation and maintenance work of the charging pile, find defects and potential safety and stability hazards of charging facilities in time, repair and ensure the stable and stable operation of the charging facilities, improve the stability, reliability, informatization degree and intellectualization degree of the charging equipment and reduce the fault rate.
Description
Technical Field
The invention relates to the technical field of new energy automobile charging, in particular to an orderly charging management platform for an electric automobile and an operation and maintenance method thereof.
Background
In recent years, the global climate is continuously worsened, so that the field of electric automobiles is rapidly developed, and the total charging power of the electric automobiles is increasingly huge along with the large-scale development of the electric automobiles. And because the charging load of the electric automobile has certain randomness in time and space, the disordered charging of the electric automobile can cause the load peak value of a certain time period in a certain power grid area to be increased, thereby affecting the safety of the power grid, and the peak value difference of the load is large, thereby affecting the service life of charging equipment and further affecting the safety of the power grid. The conventional power distribution network is difficult to support disordered charge and discharge of a large-scale electric automobile, and the cost investment is huge due to the transformation of a power distribution network line. In addition, the construction of the community charging pile is independently undertaken by each pile enterprise, the whole planning layout is lacked, the community is difficult to uniformly manage, the appearance is not attractive, and the potential safety hazard is high; the pile construction procedure is complicated, approval of a power supply company is required, and certificates such as parking space property right and property permission are provided, so that all pile enterprises are in charge of each other, and the community has no unified management; and in the later period, the operation lacks guarantee, namely daily operation maintenance, such as equipment failure and aging problems and operation, and each pile enterprise is also in charge of each other, so that the community has no unified management.
Disclosure of Invention
In order to realize peak-staggering time-sharing charging, reasonably plan unified scheduling and management of charging pile addresses and charging pile operation and maintenance work, find defects and safety and stability hidden dangers existing in charging facilities in time, repair and guarantee the safety and stability of the charging facilities, improve the safety and stability and reliability of charging equipment and reduce the fault rate, the invention adopts the following technical scheme:
the ordered charging management platform for the electric automobile comprises a visual monitoring module, an ordered charging control module and a data management module; the visual monitoring module is used for monitoring and acquiring data information of the charging pile in real time and managing the assembly, operation and maintenance of the charging pile; the data management module is in communication connection with the visual monitoring module to acquire charging pile data information and is used for managing power load data, charging pile information and charging history information in a specified area based on geographical position information; and the orderly charging control module is in communication connection with the visual monitoring module and the charging pile and is used for analyzing and predicting historical data of the charging pile, formulating an orderly charging strategy and issuing the ordered charging strategy to the charging pile.
The ordered charging control module comprises a load prediction and simulation unit, an optimized address selection unit and a strategy issuing unit; the load forecasting and simulating unit is in communication connection with the visual monitoring module and the strategy issuing unit and is used for analyzing historical data in the data management module, acquiring a load curve of the power distribution network in the specified area, and performing peak clipping and valley filling on the load curve to obtain an ordered charging strategy; the system comprises an optimization addressing unit, a communication connection load prediction and simulation unit, a data management module and a strategy issuing unit, wherein the optimization addressing unit is used for judging whether a new charging pile needs to be established and the position of the new charging pile in a specified area; and the strategy issuing unit is used for receiving the ordered charging strategy and the position information of the new charging pile and sending the ordered charging strategy and the position information to the charging pile terminal.
The visual monitoring module comprises a cloud infrastructure layer, a network connection data layer and an application platform layer; the cloud infrastructure layer is used for acquiring, storing, processing and communicating charging pile data information; the network connection data layer is used for carrying out data interaction with the charging pile and the power grid platform; and the application platform layer is used for managing the operation and maintenance business of the charging pile.
The application platform layer comprises a management end and an execution end; the management terminal is used for the customer service personnel and the operation and maintenance personnel to perform online management of operation and maintenance services; and the execution end is used for executing the operation and maintenance service by the operation and maintenance personnel offline.
The management end comprises: the system comprises a standing book management unit, an asset management unit, an operation work order management unit, a client operation and maintenance monitoring unit, a fault management unit, a unified monitoring unit, an external operation and maintenance unit, a client information management unit, a unified management website management unit, a customer service work order management unit, a financial management unit and a report center unit; the machine account management unit is used for managing the machine accounts of the charging piles and the running records of purchase, sale and storage; the asset management unit is used for managing assets of the charging pile and asset related basic information; the operation work order management unit is used for managing the work orders and recording and feeding back the operation and maintenance flow by operation and maintenance personnel; the unified monitoring unit is used for acquiring and monitoring data of all charging pile equipment under the platform in real time;
the client operation and maintenance monitoring unit is used for monitoring the famous charging piles in real time by a client and carrying out statistical analysis; the fault management unit is in communication connection with the unified monitoring unit and is used for collecting, reporting, analyzing and processing faults of the charging pile equipment; the customer service work order management unit is in communication connection with the fault management unit and is used for customer service personnel to establish an operation and maintenance work order, issue a work order to the operation and maintenance personnel and manage work order information; the external operation and maintenance unit is in communication connection with the customer service work order management unit and is used for providing fault reporting and processing channels for the public and analyzing and acquiring customers which can be potentially converted into operation and maintenance personnel; the system comprises a unified management and management site management unit, a client operation and maintenance monitoring unit and a client operation and maintenance monitoring unit, wherein the unified management and management site management unit is in communication connection with the unified monitoring unit and the client operation and maintenance monitoring unit and is used for managing a site and inquiring information; the customer information management unit is used for managing personal information, service information and after-sales maintenance information of the customer; the financial management unit is used for helping the customer to recharge, refund, freeze the amount of money and make an invoice; and the report center unit is used for providing power station related, financial related and charging related reports for customer service personnel.
The execution end comprises: a map management unit, a work order management unit and a personal information unit; the personal information unit is in communication connection with the customer service work order management unit and is used for storing and managing the work order information and the complaint information received by the operation and maintenance personnel; the map management unit is in communication connection with the personal information unit and is used for inquiring the operation and maintenance path and the inspection plan by operation and maintenance personnel according to the work order information; and the work order management unit is in communication connection with the personal information unit and is used for the operation and maintenance personnel to inquire the work order information and carry out operation and maintenance flow record feedback.
The orderly charging operation and maintenance method for the electric automobile comprises the following steps: s1 customer service personnel receive the call for repair or the management terminal is connected with the power grid system to receive the pre-operation and maintenance work order, preliminarily judge whether the pre-operation and maintenance work order belongs to the after-sale problem, if not, the process is ended; if so, go to S2; s2 customer service personnel convert the pre-operation and maintenance work order into an operation and maintenance work order or establish the operation and maintenance work order and distribute the operation and maintenance work order to the operation and maintenance personnel; s3, the operation and maintenance personnel check the operation and maintenance work order and then judge whether the operation and maintenance work order belongs to the problem after sale, if not, the operation and maintenance work order is forwarded, and the process is ended; if so, go to S4; s4, the operation and maintenance personnel maintain and judge whether the fault problem can be solved, if the fault problem can be solved, the maintenance part is put in storage, the maintenance spare part is taken out of storage, if the maintenance part is not repaired, a scrap list is filled, and the process is finished; if the maintenance part is repaired, executing S6; if the fault problem is not resolved, go to S5; s5 the operation and maintenance personnel applies for postpone, the customer service personnel approves the postpone application, if the application fails, the process is finished; if the approval is passed, S7 is executed; s6, if the maintenance part is repaired, updating the state of the marked maintenance part to be available, and ending the process; and S7 forwarding the operation and maintenance work order, and ending the process.
Drawings
The invention and its features, aspects and advantages will become more apparent from reading the following detailed description of non-limiting embodiments with reference to the accompanying drawings. Like reference symbols in the various drawings indicate like elements. The drawings are not necessarily to scale, emphasis instead being placed upon illustrating the principles of the invention.
FIG. 1 is a schematic structural diagram of an orderly charging management platform for an electric vehicle according to the present invention;
fig. 2 is a schematic flow chart of the orderly charging operation and maintenance method for the electric vehicle provided by the invention.
Detailed Description
The invention will be further described with reference to the following drawings and specific examples, which are not intended to limit the invention thereto.
The invention provides an ordered charging management platform of an electric automobile, which comprises a visual monitoring module, an ordered charging control module and a data management module; the visual monitoring module is used for monitoring and acquiring data information of the charging pile in real time and managing the assembly, operation and maintenance of the charging pile; the data management module is in communication connection with the visual monitoring module to acquire charging pile data information and is used for managing power load data, charging pile information and charging history information in a specified area based on geographical position information; the system comprises an ordered charging control module, a communication connection visual monitoring module and a charging pile, and is used for analyzing historical data of the charging pile, including charging orders, states, charging behaviors of customers and the like through an algorithm, fitting is carried out through establishing a mathematical model and the historical data, a best-matched data model is obtained through adjusting fitted parameters, and a parameter adjusting method is designed based on the data model, so that an ordered charging strategy for ensuring community electricity utilization safety is worked out and issued to the charging pile. The charging strategy relates to which charging piles need to be turned on or off or the charging power is limited in which time period, or the use of which users is limited, or the peak-valley distribution of the electricity is adjusted by the time-of-use price, and the like. The ordered charging strategy issuing is that a background sends an ordered charging strategy instruction to a charging pile terminal through a two-way communication mechanism of a charging pile and a platform developed in an embedded mode, and the charging pile modified according to a communication protocol receives the instruction, so that charging management and control are carried out on the charging pile through a system platform.
The ordered charging control module comprises a load prediction and simulation unit, an optimized address selection unit and a strategy issuing unit; the load forecasting and simulating unit is in communication connection with the visual monitoring module and the strategy issuing unit and is used for analyzing historical data in the data management module, acquiring a load curve of the power distribution network in the specified area, and performing peak clipping and valley filling on the load curve to obtain an ordered charging strategy; the system comprises an optimization addressing unit, a communication connection load prediction and simulation unit, a data management module and a strategy issuing unit, wherein the optimization addressing unit is used for judging whether a new charging pile needs to be established and the position of the new charging pile in a specified area; and the strategy issuing unit is used for receiving the ordered charging strategy and the position information of the new charging pile and sending the ordered charging strategy and the position information to the charging pile terminal.
The visual monitoring module is shown in fig. 1 and comprises a cloud infrastructure layer, a network connection data layer and an application platform layer; the cloud infrastructure layer is used for acquiring, storing, processing and communicating charging pile data information; the network connection data layer is used for carrying out data interaction with the charging pile and the power grid platform; and the application platform layer is used for managing the operation and maintenance business of the charging pile. Through the visual monitoring module, one-stop service of centralized installation can be provided, individual installation and installation of tables and installation of users are not needed for each pile enterprise, a plurality of departments are not needed to be connected, and user experience is improved; establishing standard construction specifications and management flows, and uniformly managing through a visual platform; the operation and maintenance of equipment such as a charging pile, a transformer, a power distribution facility and the like and the operation management of charging services are managed uniformly by a visual platform, the probability of faults is reduced by active routing inspection and a big data-based early warning mechanism, the fault response rate is improved by a reasonable operation and maintenance system and a fault processing distribution mechanism, and the customer satisfaction is improved. The platform is based on equipment state core parameter acquisition and intelligent small microsensor integration, and realizes full-dimensional data monitoring, acquisition, reporting, storage, processing and analysis facing to equipment remote operation and maintenance by combining cloud platform flow processing and remote monitoring and big data analysis and prediction technologies.
The application platform layer comprises a management end and an execution end; the management terminal is used for the customer service personnel and the operation and maintenance personnel to perform online management of operation and maintenance services; and the execution end is used for executing the operation and maintenance service by the operation and maintenance personnel offline.
The management end comprises: the system comprises a standing book management unit, an asset management unit, an operation work order management unit, a client operation and maintenance monitoring unit, a fault management unit, a unified monitoring unit, an external operation and maintenance unit, a client information management unit, a unified management website management unit, a customer service work order management unit, a financial management unit and a report center unit;
the standing book management unit manages and maintains all equipment detail information under the whole platform, including equipment types, equipment information, equipment details, power stations to which the equipment belongs and the like, the information corresponds to a specific equipment entity, and the information is detailed to include information such as SN (service number) of each equipment, and is the basis of intelligent operation and maintenance.
The asset management unit is used for uniformly managing the warehouse-in and warehouse-out, allocation, spare parts, quality, knowledge base and the like of the equipment in a manner of asset management on the basis of the standing book management unit, and recording the change conditions of the function, the position and the like of the equipment, so that data interaction among equipment, part and part data and business processes of equipment operation management, purchase plan and the like is realized.
And the user is an operation and maintenance worker, the distribution of the operation and maintenance work order is taken as a core, the complete business process of work order creation, equipment receiving, equipment maintenance record and work order closing is described, and relevant statistical analysis on the operation and maintenance worker is provided. And according to the fault alarm collected and reported by the equipment side, the operation and maintenance work order is automatically triggered, which is one of key elements for realizing intelligent operation and maintenance. The system is used for operation and maintenance personnel to manage the work order and to record and feed back the operation and maintenance process at the background.
The unified monitoring unit is used for carrying out real-time data acquisition and monitoring on all charging pile equipment, transformers, power distribution facilities and the like under the platform in real time;
the client operation and maintenance monitoring unit is used for monitoring equipment such as the famous charging piles in real time by a client, the operation and maintenance monitoring is that the account information given by the client is managed by the client through an SAAS mode, the main functions include providing a real-time monitoring function for all the equipment such as the famous charging piles, and statistical analysis can be carried out on indexes such as an operation and maintenance work order, an early warning work order, an off-network rate, a failure rate and a charging amount corresponding to the charging piles.
The fault management unit is in communication connection with the unified monitoring unit and is used for collecting, reporting, analyzing and processing faults of the charging pile equipment;
the customer service work order management unit is in communication connection with the fault management unit, and customer service personnel can establish an operation and maintenance work order through the customer service work order management unit, issue the work order to the operation and maintenance personnel, participate in the completion state of the work order, provide work order report form analysis, and check the maintained work order detail and record detail.
The external operation and maintenance unit is a multi-party cooperative ecology for constructing equipment, manufacturers, users, suppliers, cooperative partners and third-party equipment management, logistics storage and express delivery, a set of open technical standards and a supporting system are provided, and the operation and maintenance cost is further greatly reduced through a new mode of ecological co-construction and multi-party participation. According to the traditional mode, the operation maintenance work of the charging equipment needs to be completed by professional technical personnel, the requirement on the technical capability is high, certain requirements on problem handling experience are met, the improvement of the service quality is seriously hindered, the operation and maintenance cost is greatly increased, and the operation benefit is reduced. The external operation and maintenance unit can break the limitation, faults or problems of the charging equipment are accurately positioned through the organic combination of the big data analysis platform and the intelligent charging system, and a corresponding solution is provided, so that the difficulty of field operation and maintenance work of the charging equipment is reduced, and the operation and maintenance efficiency is improved. In addition, the big data analysis platform can analyze the user information of the station where the charging equipment is located, sticky customers suitable for working on the corresponding operation and maintenance work of the charging equipment are screened out according to the behavior information and the occupation information of the users, the users are absorbed into the operation and maintenance work of the charging equipment through presenting charging coupons, cash vouchers and other forms, and then the popularization is carried out step by step, more social users are absorbed to participate in the operation and maintenance work of the charging equipment, and therefore the social operation and maintenance ecological mode of 'human operation and maintenance' is achieved.
And a management unit of a system management network is established, the customer service can check basic information and operation monitoring information of the power station, judge specific problems by checking real-time state change of equipment and provide satisfactory answers for customers. In addition, the system can assist a client to make a single-pile sales order, check delivery and pile delivery progress, and simultaneously process pile construction approval operation initiated by the individual client through the APP terminal. The service implementation scenario is as follows: 1) through operation management, information such as power station details, terminal operation, reservation conditions, group charging information, operation company contact information and the like can be checked. 2) Through the single pile management function, the customer service can assist individual customers to make single pile sales orders, check individual pile delivery and delivery progress, process individual customer pile construction applications initiated through APP, and the like. 3) And charging operation monitoring is carried out, the customer service can check the vehicle charging real-time data and check the change of the real-time state of the equipment through the monitoring unit, so that specific problems are judged. The problem of charging failure of the customer is judged by analyzing the recent use condition of the terminal, the current use condition of other terminals in the same power station, the reason of order failure and the like, and the monitoring unit can be used for searching power station information in a fuzzy mode.
The customer information management unit is used for managing personal information, service information and after-sales maintenance information of the customer;
the financial management unit is used for helping the customer to recharge, refund, freeze the amount of money and make an invoice;
and the report center unit is used for providing power station related, financial related and charging related reports for customer service personnel. The report details are as follows: 1) the mesh points are related: customer service personnel can check the relevant report forms of the power station, and the report forms mainly comprise basic information of a network point, operation conditions of the network point, terminal information details, network point condition lists, social analysis of the network point, network point comment information, network point comment replies and the like. 2) Financial correlation: the customer service staff can check the financial related statement, which mainly comprises account recharging statement, account fee deducting statement, voucher information statement, transferred record statement, non-transferred record statement, invoicing application information and the like. 3) Charging is related: customer service personnel can check charging related reports which mainly comprise user charging conditions, charging success records, charging record analysis, vehicle charging conditions, reservation order management, ground lock use order management, charging failure records, enterprise customer order summarization, third party merchant charging data, user charging time reports and the like.
The execution end comprises: a map management unit, a work order management unit and a personal information unit; the personal information unit is in communication connection with the customer service work order management unit and is used for storing and managing the work order information and the complaint information received by the operation and maintenance personnel; the map management unit is in communication connection with the personal information unit and is used for inquiring the operation and maintenance path and the inspection plan by operation and maintenance personnel according to the work order information; and the work order management unit is in communication connection with the personal information unit and is used for the operation and maintenance personnel to inquire the work order information and carry out operation and maintenance flow record feedback.
When the electric automobile is charged in order and actually operated and maintained, as shown in fig. 2, a customer service worker receives a call for repair or a management terminal is connected with a power grid system to receive a pre-operation and maintenance work order, whether the pre-operation and maintenance work order belongs to an after-sale problem is preliminarily judged, and if not, the process is ended; if yes, the customer service staff converts the pre-operation and maintenance work order into an operation and maintenance work order or establishes the operation and maintenance work order through the customer service work order management unit and sends the operation and maintenance work order to the operation and maintenance staff, the operation and maintenance staff can check the information of the operation and maintenance work order through the execution end after receiving the order, then go to the home for investigation and judge whether the operation and maintenance work order belongs to the after-sales problem again, if not, the operation and maintenance work order is forwarded, and the process is ended; if the fault problem can be solved, the maintenance personnel stores the maintenance part in a warehouse and takes the maintenance spare part out of the warehouse, and if the maintenance part is not repaired, fills a scrap list and finishes the process; if the maintenance part is repaired, updating the state of the marked maintenance part to be available, and ending the process; if the fault problem can not be solved, the operation and maintenance personnel applies for delay, the customer service personnel approves the delay application, and if the approval is not passed, the process is ended; and if the examination and approval is passed, forwarding the operation and maintenance work order, and ending the process. In the whole process, operation and maintenance personnel need to update corresponding processes in the work order management unit of the execution end.
Corresponding functions in the platform are developed in a modularized mode, and the whole platform can be ensured to be in continuous evolution and iteration without influencing the use of the function modules of the platform. Through the authority setting and account management system, the platform can set different functions and display contents for different users, so that the whole platform can be guaranteed to have a uniform use environment, and supervision risks appearing as far as possible are avoided. In addition, the corresponding functional system of the modular design has the following advantages: 1) the functions can be combined at will: different functional compositions can be set according to the requirements of each user without increasing corresponding development cost; 2) the platform can evolve continuously: based on the existing platform function, new functions can be developed and developed continuously according to needs, so that the platform can be evolved in the subsequent process, even into a smart city platform; 3) effective management control function: the function organization and the content of the platform can be managed uniformly, so that the function management and control are simplified and convenient; 4) a unified iteration function module: the user uses the same set of function and code system, and the updating of each function module of the platform can be updated to each user and account, so that all functions can be uniformly iterated, the research and development cost can be reasonably reduced, and the service quality can be improved.
Through the functions of the module units, the closed loop, automation and whole-process traceability of the whole operation and maintenance process from fault triggering, real-time monitoring, operation and maintenance notification, operation and maintenance processing and feedback processing are supported. And by combining the technologies such as artificial intelligence and the like, the prediction analysis of indexes such as equipment failure, service life and the like can be realized, the management and analysis of the whole life cycle of the charging equipment are supported, the establishment of an open ecological system for social operation and maintenance is supported, and social personnel are supported to be brought into the operation and maintenance system, so that the operation and maintenance efficiency of the equipment is improved, and the equipment failure rate and the operation and maintenance cost are reduced. A new intelligent open type remote operation and maintenance mode of the high-power charging equipment is created, and the large trend of future development of large-scale equipment management is also complied with.
The above description is of the preferred embodiment of the invention; it is to be understood that the invention is not limited to the particular embodiments described above, in that devices and structures not described in detail are understood to be implemented in a manner common in the art; any person skilled in the art can make many possible variations and modifications, or modify equivalent embodiments, without departing from the technical solution of the invention, without affecting the essence of the invention; therefore, any simple modification, equivalent change and modification made to the above embodiments according to the technical essence of the present invention are still within the scope of the protection of the technical solution of the present invention, unless the contents of the technical solution of the present invention are departed.
Claims (7)
1. The ordered charging management platform for the electric automobile is characterized by comprising a visual monitoring module, an ordered charging control module and a data management module;
the visual monitoring module is used for monitoring and acquiring data information of the charging pile in real time and managing the assembly, operation and maintenance of the charging pile;
the data management module is in communication connection with the visual monitoring module to acquire charging pile data information and is used for managing power load data, charging pile information and charging history information in a specified area based on geographical position information;
the orderly charging control module is in communication connection with the visual monitoring module and the charging pile and is used for analyzing and predicting historical data of the charging pile, formulating an orderly charging strategy and issuing the ordered charging strategy to the charging pile.
2. The ordered charging management platform for the electric vehicle according to claim 1, wherein the ordered charging control module comprises a load prediction and simulation unit, an optimized addressing unit and a strategy issuing unit;
the load forecasting and simulating unit is in communication connection with the visual monitoring module and the strategy issuing unit and is used for analyzing historical data in the data management module, acquiring a load curve of a power distribution network in a specified area, and performing peak clipping and valley filling on the load curve to obtain an ordered charging strategy;
the optimized address selection unit is in communication connection with the load prediction and simulation unit, the data management module and the strategy issuing unit and is used for judging whether a new charging pile needs to be established in a designated area or not and judging the position of the new charging pile;
and the strategy issuing unit is used for receiving the ordered charging strategy and the position information of the new charging pile and sending the ordered charging strategy and the position information to the charging pile terminal.
3. The ordered charging management platform for electric vehicles according to claim 2, wherein the visual monitoring module comprises a cloud infrastructure layer, an internet data layer and an application platform layer;
the cloud infrastructure layer is used for acquiring, storing, processing and communicating charging pile data information;
the network connection data layer is used for carrying out data interaction with the charging pile and the power grid platform;
and the application platform layer is used for managing the operation and maintenance business of the charging pile.
4. The ordered charging management platform for electric vehicles according to claim 3, wherein the application platform layer comprises a management end and an execution end;
the management terminal is used for the customer service personnel and the operation and maintenance personnel to perform online management of operation and maintenance services;
and the execution end is used for executing the operation and maintenance service by the operation and maintenance personnel offline.
5. The charging visual monitoring platform of claim 4, wherein the management end comprises: the system comprises a standing book management unit, an asset management unit, an operation work order management unit, a client operation and maintenance monitoring unit, a fault management unit, a unified monitoring unit, an external operation and maintenance unit, a client information management unit, a unified management website management unit, a customer service work order management unit, a financial management unit and a report center unit;
the standing book management unit is used for managing the charging pile standing book and the running record of purchase, sale and storage in operation and maintenance;
the asset management unit is used for managing assets of the charging pile and asset related basic information;
the operation work order management unit is used for managing the work orders and recording and feeding back the operation and maintenance process by operation and maintenance personnel;
the unified monitoring unit is used for acquiring and monitoring data of all charging pile equipment under the platform in real time;
the client operation and maintenance monitoring unit is used for monitoring the famous charging piles in real time by a client and carrying out statistical analysis;
the fault management unit is in communication connection with the unified monitoring unit and is used for collecting, reporting, analyzing and processing faults of the charging pile equipment;
the customer service work order management unit is in communication connection with the fault management unit and is used for customer service personnel to establish operation and maintenance work orders, issue work orders to the operation and maintenance personnel and manage work order information;
the external operation and maintenance unit is in communication connection with the customer service work order management unit and is used for providing fault reporting and processing channels for the public and analyzing and acquiring customers which can be potentially converted into operation and maintenance personnel;
the system comprises a unified monitoring unit, a client operation and maintenance monitoring unit, a system management unit and a client operation and maintenance monitoring unit, wherein the unified monitoring unit is used for monitoring the operation and maintenance of the client;
the customer information management unit is used for managing personal information, service information and after-sales maintenance information of customers;
the financial management unit is used for helping the customer to recharge, refund, freeze the amount of money and make an invoice;
and the report center unit is used for providing power station related, financial related and charging related reports for customer service personnel.
6. The ordered charging management platform for electric vehicles according to claim 4, wherein the execution terminal comprises: a map management unit, a work order management unit and a personal information unit;
the personal information unit is in communication connection with the customer service work order management unit and is used for storing and managing work order information and complaint information received by operation and maintenance personnel;
the map management unit is in communication connection with the personal information unit and is used for operation and maintenance personnel to inquire the operation and maintenance path and the inspection plan according to the work order information;
and the work order management unit is in communication connection with the personal information unit and is used for operation and maintenance personnel to inquire work order information and carry out operation and maintenance flow record feedback.
7. An orderly charging operation and maintenance method of an electric vehicle based on the orderly charging management platform of the electric vehicle as claimed in any one of claims 1 to 6, characterized by comprising the following steps:
s1 customer service personnel receive the call for repair or the management terminal is connected with the power grid system to receive the pre-operation and maintenance work order, preliminarily judge whether the pre-operation and maintenance work order belongs to the after-sale problem, if not, the process is ended; if so, go to S2;
s2 customer service personnel convert the pre-operation and maintenance work order into an operation and maintenance work order or establish the operation and maintenance work order and distribute the operation and maintenance work order to the operation and maintenance personnel;
s3, the operation and maintenance personnel check the operation and maintenance work order and then judge whether the operation and maintenance work order belongs to the problem after sale, if not, the operation and maintenance work order is forwarded, and the process is ended; if so, go to S4;
s4, the operation and maintenance personnel maintain and judge whether the fault problem can be solved, if the fault problem can be solved, the maintenance part is put in storage, the maintenance spare part is taken out of storage, if the maintenance part is not repaired, a scrap list is filled, and the process is finished; if the maintenance part is repaired, executing S6; if the fault problem is not resolved, go to S5;
s5 the operation and maintenance personnel applies for postpone, the customer service personnel approves the postpone application, if the application fails, the process is finished; if the approval is passed, S7 is executed;
s6, if the maintenance part is repaired, updating the state of the marked maintenance part to be available, and ending the process;
and S7 forwarding the operation and maintenance work order, and ending the process.
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Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114418148A (en) * | 2022-03-14 | 2022-04-29 | 普天新能源（深圳）有限公司 | PaaS platform-based charging pile operation and maintenance intelligent management system and method |
| CN114943392A (en) * | 2022-07-27 | 2022-08-26 | 深圳市盾创科技有限公司 | Battery swapping path management system and method based on data analysis |
| CN115360804A (en) * | 2022-10-17 | 2022-11-18 | 国网浙江慈溪市供电有限公司 | Ordered charging system and ordered charging method |
| CN116739566A (en) * | 2023-06-30 | 2023-09-12 | 深圳市聚亚科技有限公司 | Operation and maintenance management method for intelligent charger |
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- 2021-11-25 CN CN202111414921.9A patent/CN114091703A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN114418148A (en) * | 2022-03-14 | 2022-04-29 | 普天新能源（深圳）有限公司 | PaaS platform-based charging pile operation and maintenance intelligent management system and method |
| CN114943392A (en) * | 2022-07-27 | 2022-08-26 | 深圳市盾创科技有限公司 | Battery swapping path management system and method based on data analysis |
| CN115360804A (en) * | 2022-10-17 | 2022-11-18 | 国网浙江慈溪市供电有限公司 | Ordered charging system and ordered charging method |
| CN116739566A (en) * | 2023-06-30 | 2023-09-12 | 深圳市聚亚科技有限公司 | Operation and maintenance management method for intelligent charger |
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