CN102075492A - 一种电子设备的在线客服系统以及客服方法 - Google Patents
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Cited By (14)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN102880662A (zh) * | 2012-09-03 | 2013-01-16 | 常州嘴馋了信息科技有限公司 | 网页在线客服系统 |
CN105512901A (zh) * | 2015-12-24 | 2016-04-20 | 上海携程商务有限公司 | 客户服务自动提供系统及方法 |
CN105554139A (zh) * | 2015-12-24 | 2016-05-04 | 上海智臻智能网络科技股份有限公司 | 在线客服服务方法、在线客服服务器及在线客服系统 |
CN105897548A (zh) * | 2015-12-10 | 2016-08-24 | 乐视网信息技术(北京)股份有限公司 | 意见反馈方法、装置、系统和服务器 |
CN106131203A (zh) * | 2016-07-21 | 2016-11-16 | 四川易想电子商务有限公司 | 一种电子商务自动客服系统 |
CN106663130A (zh) * | 2016-06-29 | 2017-05-10 | 深圳狗尾草智能科技有限公司 | 一种问答方法、系统和机器人 |
CN106682030A (zh) * | 2015-11-10 | 2017-05-17 | 阿里巴巴集团控股有限公司 | 信息处理方法及装置 |
WO2017120793A1 (zh) * | 2016-01-13 | 2017-07-20 | 张阳 | 运动信息的交流方法及系统 |
CN107153965A (zh) * | 2017-04-05 | 2017-09-12 | 芜湖恒天易开软件科技股份有限公司 | 一种多终端的智能客服解决方法 |
CN108416060A (zh) * | 2018-03-23 | 2018-08-17 | 芜湖乐锐思信息咨询有限公司 | 一种基于移动互联的城市旅游问答系统 |
CN109547245A (zh) * | 2012-04-05 | 2019-03-29 | 艾斯兰股份有限公司 | 用于提供移动设备支持服务的系统、方法、装置和介质 |
CN111797200A (zh) * | 2020-06-18 | 2020-10-20 | 北京亿宇嘉隆科技有限公司 | It运维方法 |
CN112053165A (zh) * | 2020-08-24 | 2020-12-08 | 北京达佳互联信息技术有限公司 | 信息交互方法、装置、服务器及存储介质 |
US11683671B2 (en) | 2012-04-05 | 2023-06-20 | Assurant, Inc. | System, method, apparatus, and computer program product for providing mobile device support services |
Citations (3)
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CN1741013A (zh) * | 2004-08-27 | 2006-03-01 | 英业达股份有限公司 | 一种客户服务自动答疑系统及其方法 |
CN101046869A (zh) * | 2006-03-31 | 2007-10-03 | 周乃统 | 一种基于手机、pda等手持设备用户端与网络平台相对接的问答系统 |
CN101212322A (zh) * | 2006-12-27 | 2008-07-02 | 鸿富锦精密工业(深圳)有限公司 | 在线答疑系统及方法 |
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Patent Citations (3)
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CN1741013A (zh) * | 2004-08-27 | 2006-03-01 | 英业达股份有限公司 | 一种客户服务自动答疑系统及其方法 |
CN101046869A (zh) * | 2006-03-31 | 2007-10-03 | 周乃统 | 一种基于手机、pda等手持设备用户端与网络平台相对接的问答系统 |
CN101212322A (zh) * | 2006-12-27 | 2008-07-02 | 鸿富锦精密工业(深圳)有限公司 | 在线答疑系统及方法 |
Cited By (20)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US11683671B2 (en) | 2012-04-05 | 2023-06-20 | Assurant, Inc. | System, method, apparatus, and computer program product for providing mobile device support services |
CN109547245A (zh) * | 2012-04-05 | 2019-03-29 | 艾斯兰股份有限公司 | 用于提供移动设备支持服务的系统、方法、装置和介质 |
US11601801B2 (en) | 2012-04-05 | 2023-03-07 | Assurant, Inc. | System, method, apparatus, and computer program product for providing mobile device support services |
CN109547245B (zh) * | 2012-04-05 | 2022-07-05 | 艾斯兰股份有限公司 | 用于提供移动设备支持服务的系统、方法、装置和介质 |
CN102880662A (zh) * | 2012-09-03 | 2013-01-16 | 常州嘴馋了信息科技有限公司 | 网页在线客服系统 |
CN106682030A (zh) * | 2015-11-10 | 2017-05-17 | 阿里巴巴集团控股有限公司 | 信息处理方法及装置 |
CN105897548A (zh) * | 2015-12-10 | 2016-08-24 | 乐视网信息技术(北京)股份有限公司 | 意见反馈方法、装置、系统和服务器 |
CN108833595B (zh) * | 2015-12-24 | 2021-06-29 | 上海智臻智能网络科技股份有限公司 | 用于在线客服服务的计算机可读存储介质 |
CN105554139B (zh) * | 2015-12-24 | 2018-09-21 | 上海智臻智能网络科技股份有限公司 | 在线客服服务方法、在线客服服务器及在线客服系统 |
CN108833595A (zh) * | 2015-12-24 | 2018-11-16 | 上海智臻智能网络科技股份有限公司 | 用于在线客服服务的计算机可读存储介质 |
CN105554139A (zh) * | 2015-12-24 | 2016-05-04 | 上海智臻智能网络科技股份有限公司 | 在线客服服务方法、在线客服服务器及在线客服系统 |
CN105512901A (zh) * | 2015-12-24 | 2016-04-20 | 上海携程商务有限公司 | 客户服务自动提供系统及方法 |
WO2017120793A1 (zh) * | 2016-01-13 | 2017-07-20 | 张阳 | 运动信息的交流方法及系统 |
WO2018000277A1 (zh) * | 2016-06-29 | 2018-01-04 | 深圳狗尾草智能科技有限公司 | 一种问答方法、系统和机器人 |
CN106663130A (zh) * | 2016-06-29 | 2017-05-10 | 深圳狗尾草智能科技有限公司 | 一种问答方法、系统和机器人 |
CN106131203A (zh) * | 2016-07-21 | 2016-11-16 | 四川易想电子商务有限公司 | 一种电子商务自动客服系统 |
CN107153965A (zh) * | 2017-04-05 | 2017-09-12 | 芜湖恒天易开软件科技股份有限公司 | 一种多终端的智能客服解决方法 |
CN108416060A (zh) * | 2018-03-23 | 2018-08-17 | 芜湖乐锐思信息咨询有限公司 | 一种基于移动互联的城市旅游问答系统 |
CN111797200A (zh) * | 2020-06-18 | 2020-10-20 | 北京亿宇嘉隆科技有限公司 | It运维方法 |
CN112053165A (zh) * | 2020-08-24 | 2020-12-08 | 北京达佳互联信息技术有限公司 | 信息交互方法、装置、服务器及存储介质 |
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