CN101918938B - 为远程帮助提供基于图像的指导 - Google Patents

为远程帮助提供基于图像的指导 Download PDF

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Publication number
CN101918938B
CN101918938B CN2008801198192A CN200880119819A CN101918938B CN 101918938 B CN101918938 B CN 101918938B CN 2008801198192 A CN2008801198192 A CN 2008801198192A CN 200880119819 A CN200880119819 A CN 200880119819A CN 101918938 B CN101918938 B CN 101918938B
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CN
China
Prior art keywords
user
image
electronic component
detected
component
Prior art date
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Expired - Fee Related
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CN2008801198192A
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English (en)
Chinese (zh)
Other versions
CN101918938A (zh
Inventor
B·贺纳基
S·萨迪士
T·G·布朗
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CA Inc
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Symantec Corp
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Publication of CN101918938A publication Critical patent/CN101918938A/zh
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Publication of CN101918938B publication Critical patent/CN101918938B/zh
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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems

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  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Computer And Data Communications (AREA)
  • Information Transfer Between Computers (AREA)
  • Selective Calling Equipment (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
CN2008801198192A 2007-12-21 2008-12-19 为远程帮助提供基于图像的指导 Expired - Fee Related CN101918938B (zh)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US11/963694 2007-12-21
US11/963,694 US8151193B2 (en) 2007-12-21 2007-12-21 Providing image-based guidance for remote assistance
PCT/US2008/087780 WO2009082707A1 (en) 2007-12-21 2008-12-19 Providing image-based guidance for remote assistance

Publications (2)

Publication Number Publication Date
CN101918938A CN101918938A (zh) 2010-12-15
CN101918938B true CN101918938B (zh) 2013-03-06

Family

ID=40790147

Family Applications (1)

Application Number Title Priority Date Filing Date
CN2008801198192A Expired - Fee Related CN101918938B (zh) 2007-12-21 2008-12-19 为远程帮助提供基于图像的指导

Country Status (5)

Country Link
US (1) US8151193B2 (https=)
EP (1) EP2238543B1 (https=)
JP (1) JP5264931B2 (https=)
CN (1) CN101918938B (https=)
WO (1) WO2009082707A1 (https=)

Families Citing this family (11)

* Cited by examiner, † Cited by third party
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US8619111B2 (en) * 2009-03-20 2013-12-31 Georgia Tech Research Corporation Methods and apparatuses for using a mobile device to provide remote assistance
US10387175B2 (en) * 2009-10-23 2019-08-20 Autodesk, Inc. Method and system for providing software application end-users with contextual access to text and video instructional information
WO2012169157A1 (ja) * 2011-06-07 2012-12-13 パナソニック株式会社 被サポート装置、サポート装置、機器間ガイドシステム、記録媒体、及び集積回路
EP2795469B1 (en) * 2011-12-20 2020-08-05 Telefonaktiebolaget LM Ericsson (publ) Methods, nodes, and computer programs for activating remote access
JP5620434B2 (ja) * 2012-05-02 2014-11-05 株式会社オプティム オペレータシステム、オペレータサーバ、リモートサポート方法、オペレータサーバ用プログラム、サポート対象電化製品、及び、サポート作業画面表示装置
US9436428B2 (en) 2012-11-08 2016-09-06 Ebay Inc. Methods, apparatus, and system for mobile piggybacking
US9258521B2 (en) 2013-05-06 2016-02-09 Globalfoundries Inc. Real-time advisor system with projected augmentable annotations
US9639512B1 (en) * 2014-11-20 2017-05-02 Nicholas M. Carter Apparatus and method for sharing regional annotations of an image
FR3071640B1 (fr) * 2017-09-28 2019-11-08 Airbus Operations (S.A.S.) Procede de restitution d'une representation graphique d'une information de cablage d'un composant electronique et dispositif associe
CN108632273A (zh) * 2018-05-07 2018-10-09 全感（苏州）智能技术有限公司 一种远程作业指导系统
US11093570B2 (en) * 2018-09-13 2021-08-17 Citrix Systems, Inc. Systems and methods for presenting additional content for a network application accessed via an embedded browser of a client application

Citations (2)

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Publication number Priority date Publication date Assignee Title
US6061717A (en) * 1993-03-19 2000-05-09 Ncr Corporation Remote collaboration system with annotation and viewer capabilities
CN101083751A (zh) * 2007-06-22 2007-12-05 腾讯科技（深圳）有限公司 一种视频教学方法及装置

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WO1994029786A1 (en) * 1993-06-11 1994-12-22 Software Publishing Corporation System and methods for automatically displaying graphical help images on a computer
US6658466B1 (en) * 1996-10-16 2003-12-02 Ncr Corporation Method and apparatus for integrating remote human interactive assistance function into software systems
US6144991A (en) * 1998-02-19 2000-11-07 Telcordia Technologies, Inc. System and method for managing interactions between users in a browser-based telecommunications network
US20020087949A1 (en) 2000-03-03 2002-07-04 Valery Golender System and method for software diagnostics using a combination of visual and dynamic tracing
US20030001875A1 (en) 2001-06-29 2003-01-02 Black Jason E. Context-sensitive help for a Web-based user interface
US6973482B2 (en) * 2001-10-01 2005-12-06 Microsoft Corporation Remote assistance
JP2004240498A (ja) * 2003-02-03 2004-08-26 Phoenix Technologies Kk 電子機器のリモートサポートシステム
US20040260704A1 (en) * 2003-06-23 2004-12-23 Moore Keith E. User-requested remote assistance for printing devices
US7398470B2 (en) * 2003-08-22 2008-07-08 Vistaprint Technologies Limited System and method for remote assistance
US7284155B2 (en) * 2004-03-29 2007-10-16 Hewlett-Packard Development Company, L.P. Remote software support agent system with electronic documents for troubleshooting
US7346846B2 (en) 2004-05-28 2008-03-18 Microsoft Corporation Strategies for providing just-in-time user assistance
JP2006139452A (ja) * 2004-11-11 2006-06-01 Noritsu Koki Co Ltd ネットワークトレーニングシステム
JP4553362B2 (ja) * 2005-01-31 2010-09-29 キヤノン株式会社 システム、画像処理装置、情報処理方法
JP2006245689A (ja) * 2005-02-28 2006-09-14 Nippon Telegr & Teleph Corp <Ntt> 情報提示装置、情報提示方法及びプログラム
JP4738870B2 (ja) * 2005-04-08 2011-08-03 キヤノン株式会社 情報処理方法、情報処理装置および遠隔複合現実感共有装置
US20070038945A1 (en) * 2005-08-10 2007-02-15 Miller Jacob J System and method allowing one computer system user to guide another computer system user through a remote environment
JP4770493B2 (ja) * 2006-02-02 2011-09-14 富士ゼロックス株式会社 遠隔指示システム及び遠隔指示方法
JP5200341B2 (ja) * 2006-06-28 2013-06-05 富士ゼロックス株式会社 遠隔指示システム及び遠隔指示方法

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6061717A (en) * 1993-03-19 2000-05-09 Ncr Corporation Remote collaboration system with annotation and viewer capabilities
CN101083751A (zh) * 2007-06-22 2007-12-05 腾讯科技（深圳）有限公司 一种视频教学方法及装置

Also Published As

Publication number Publication date
EP2238543A1 (en) 2010-10-13
JP5264931B2 (ja) 2013-08-14
EP2238543B1 (en) 2018-04-25
CN101918938A (zh) 2010-12-15
EP2238543A4 (en) 2010-12-22
US20090164899A1 (en) 2009-06-25
JP2011508321A (ja) 2011-03-10
US8151193B2 (en) 2012-04-03
WO2009082707A1 (en) 2009-07-02

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Patentee before: Symantec Corp.

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Granted publication date: 20130306

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