CN101848238B - Method for approving workflow - Google Patents
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- CN101848238B CN101848238B CN201010167700.1A CN201010167700A CN101848238B CN 101848238 B CN101848238 B CN 101848238B CN 201010167700 A CN201010167700 A CN 201010167700A CN 101848238 B CN101848238 B CN 101848238B
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Abstract
The invention relates to a method for approving the workflow, comprising the following steps: obtaining the communication information of the preceding handling personnel and the succeeding handling personnel by a service processing system after the preceding handling personnel receiving a flow sheet; selecting the preceding handling personnel and the succeeding handling personnel which need to carry out communication; selecting one communication mode from at least two communication modes; initiating the communication to the selected succeeding handling personnel and the selected succeeding handling personnel by the service processing system through a communication subsystem which corresponds to the selected communication mode with the selected communication mode. Adopting the method for approving the workflow, the succeeding handling personnel can communicate with the preceding handling personnel with one of the two or more communication modes flexibly and then approve the workflow so that the operation process and the operation step are simplified and the workflow approving efficiency is greatly improved.
Description
Technical field
The present invention relates to mobile office technology, relate in particular to a kind of method for approving workflow.
Background technology
As everyone knows, OA (office automation) examination and approval work is a comprehensive coordination, relates to management or the service behavior of many-sided work.Along with the continuous growth of enterprise, flow process can get more and more, become increasingly complex.The workflow examination and approval mode of general OA system too simply and not has hommization, in default of effective intercommunion platform support, mutual interchange between each workflow examination and approval people can only be used the original modes such as " leg ", " phone ", often inefficiency, especially in the time that flow nodes is more, information transmission and share not in time, insufficient.
General micro-synergetic office work system is existing a kind of office system, it manages approval process based on computer and network technologies, by operation flow electronization relevant enterprise, on the platform that job placement, notice of meeting, contract approval, expense reimbursement, recruitment management etc. all can be built at it, realize, can set the execution (comprise submission, ratify, refuse, reopen and file) to workflow.This system is filled in relevant information and is carried out building work flow process in flow chart by applicant, each approver that flow chart circulates in flow nodes in turn from applicant again.The information that current approver can only be according to applicant and the approver of node fills in flow chart is before understood action.Because flow chart only limits to Word message, have significant limitation, and conventionally people are described in detail time of spending more of being also unwilling, approver is also unwilling to take time to read.Therefore; in the time that needs are understood more detailed background or relevant information or need to be reminded next approver with accelerating examination and approval process process, current approver conventionally can directly look for related personnel or obtain further information by other autonomous system (as office telephone, QQ, MSN etc.).Therefore not high, the inefficiency of this system automation degree.
Summary of the invention
Main purpose of the present invention is, proposes method for approving workflow that a kind of flow process relevant people can communicate before examination & approval, efficient.
Another object of the present invention is to, propose a kind ofly can communicate to remind with follow-up approver follow-up approver's method for approving workflow making after examination & approval are processed.
In order to realize above-mentioned main purpose, the technical solution used in the present invention is: a kind of method for approving workflow, comprising: current handler receives after flow chart, the handler's that continues before transaction processing system obtains the communication information; Selection need to communicate before the handler that continues; In the communication mode of at least two kinds, select wherein a kind of; Transaction processing system by with communication subsystem corresponding to communication mode of selecting with the communication mode selected to the handler's initiating communication that continues before selecting.
Use said method, current handler can in two kinds or two or more communication mode, select wherein a kind of come with front after handler communicates, remake examination & approval and process, communication mode is flexible, when and where no matter relevant people in flow process can receive information in time, can not be subject to time and regional limits and process various workflow examination and approval business, simplify operating process and step, and greatly improved workflow examination and approval efficiency.
Further, for realizing above-mentioned another object, method for approving workflow provided by the invention also comprises: after current handler's review operation completes, transaction processing system obtains follow-up approver's the communication information, and automatically generates prompting text; In described at least two kinds of communication modes, select wherein a kind of; Transaction processing system by with communication subsystem corresponding to communication mode of selecting with the communication mode selected to follow-up approver's initiating communication.
Adopt method of the present invention, current handler is filling in after suggestions made after examination, can in two kinds or two or more communication mode, select wherein one to remind follow-up approver, can greatly improve the real-time of examination & approval, has improved workflow examination and approval efficiency.
Brief description of the drawings
Fig. 1 is the system architecture diagram of realizing method for approving workflow of the present invention;
Fig. 2 is the flow chart of method for approving workflow of the present invention;
Fig. 3 is the procedure chart of implementing method for approving workflow of the present invention.
Below in conjunction with drawings and Examples, the invention will be further described.
Embodiment
Fig. 1 shows the system architecture diagram of realizing workflow method of the present invention, this system is supported the multiple access means such as mobile phone, personal digital assistant (PDA) and computer, based on converged communication technology and business such as voice, data, videos, can provide integrated informationization service.Referring to Fig. 1, whole system adopts " Business Processing separates with interactive mode " pattern, comprises transaction processing system and multiple communication subsystem.Transaction processing system mainly comprises application server and Service Database, can adopt the mode of multiple servers clustered deploy(ment), guarantees that it has stronger reliability and powerful traffic handing capacity.Main processing and the storage of being responsible for the systems such as user, department, the maintenance of user right and control, the setting of user filtering rule and storage, and realize the whole business processing flow that personnel selection and list generate.Communication subsystem comprises call voice subsystem, mobile phone short message subsystem, instant messaging subsystem and E-mail subsystem.Between transaction processing system and each communication subsystem, can realize high-speed communication, communication protocol is as far as possible open simultaneously, to expand in the future.Can use Socket directly to carry out server cluster communicates by letter with each communication subsystem, to reach good efficiency of transmission, the content of transmission adopts the agreement of simple XML (Extensible Market Language, extend markup language) data format.
Call voice subsystem and mobile phone short message subsystem are mainly responsible for respectively carrying out man-machine interaction by call voice and note.Call voice subsystem comprises VASServer (telecommunication value-added application server), CTI (Computer Telephony Integration, computer telephone integrated system, telephone switching system and computer system are organically combined, effectively control various telephony features by computer) server and call voice end.Mobile phone short message subsystem comprises VASServer, Short Message Service Gateway and mobile phone short message end.Wherein VASServer is the core of call voice subsystem and mobile phone short message subsystem, is responsible for the data processing in voice, short message service.VASServer by with cti server alternately for call voice end provides voice service, as call, videoconference and IVR (interactive voice answering) etc.VASServer by with the transmission that realizes alternately short message and the feedback of Short Message Service Gateway, short message comprises SMS (common short message in 3G network) and MMS (multimedia short message) etc.Instant messaging subsystem comprises instant communication server and instant communication client.Instant communication server carries out secondary development based on the project Openfire of increasing income, and the Eclipse Development of Framework of instant communication client based on increasing income, all adopts JAVA voice, adopts the IM communications protocol XMPP of main flow to communicate between server and client side.The list that chat initiated by needs by transaction processing system sends to instant communication server with the form of unified XML, and the particular data that instant communication server changes its automatic mounting based on XMPP agreement into sends to relevant client, realizes online chatting.E-mail subsystem comprises mail server and client, and mail server adopts general mail service, and Mail Clients adopts Eclipse Development of Framework, adopts POP3, SMTP mail communication agreement and the mail server of standard to carry out alternately.Mail Clients directly communicates by Transmission Control Protocol and operation system, initiates the renewal of mail mass-sending and Mail Clients address book.
Said system provides powerful flow management function, can for example, for the various work transactions of needs examination & approval (submit an expense account, ask for leave etc.) building work flow process, and each step in flow process is handled an artificial flow nodes.Flow process founder fills in relevant information in the time of building work flow process in flow chart, then flow chart automatic flow is to the handler of next flow nodes, and handler's examination & approval of this node are by the rear flow chart handler that automatic flow arrives next flow nodes again.Inventive point of the present invention is, current handler receives after flow chart in handling process examination & approval process, if need to understand or confirm more detailed background and relevant information, can be easily and the handler that front continues---flow process promoter or process approver (approver of certain node before), with communication modes flexibly, comprise phone, note, instant message (IM) or Email (e-mail) initiating communication.Like this, current handler can contact the handler of any step before this easily and flexibly, realizes in time and linking up fast and efficiently, again retrieval user list or search telephone number.Further, current handler is filling in after suggestions made after examination, can select with communication modes flexibly, comprises that next handler of phone, note, instant message or reminding e-mail has affairs to need examination & approval.Guarantee when and where no matter handler can receive information in time if desired, can process every affairs whenever and wherever possible, effectively increases work efficiency.
Describe the concrete steps of method for approving workflow of the present invention in detail below in conjunction with Fig. 2.First current handler receives after flow chart, opens list and checks examination & approval content.Transaction processing system according to the current document code that needs examination & approval call workflow engine before the handler's interface of (comprising flow process promoter or process approver) that continues, continue before obtaining handler's ID obtains the telex network information such as " Mobile Directory Number ", " e-mail address " and " instant messaging number " according to this ID in " the subscriber's meter Basic Information Table " of Service Database.If need to understand or confirm more detailed background and relevant information, can in the handler before flow process founder or node, select communication people, one is wherein provided in these four kinds of communication modes of the phone providing in system of the present invention according to actual conditions, note, instant message and Email.Transaction processing system according to select communication mode by corresponding communication subsystem to selection communication people initiating communication.
If what select is mobile phone short message communication or voice call communication, transaction processing system calls short message interface or the speech interface of VASServer (telecommunication value-added application server), the mode that calling interface adopts TCP to connect, the xml text that the content format of input and output is prescribed form.For note send request, VASServer can directly call the interface that telecom operators provide, to Short Message Service Gateway send message, Short Message Service Gateway again to select before continue handler mobile phone short message end send message.For the request of speech communication, VASServer can first call the initiating speech conversation interface of cti server, called again the telephone exchanger of telecom operators by cti server, the call continuing before the call voice end of finally realizing current handler by telephone exchanger and selection between handler's call voice end, current handler can go and find out what's going on to the handler that continues before selection by conversing.
If what select is instant messaging, transaction processing system directly sends to instant communication server with the form of unified XML by Transmission Control Protocol by the handler's that continues before selecting the data such as IMU number, name, after being resolved by instant communication server again, send " point-to-point chat " request by XMPP communications protocol to handler's the instant communication client of continuing before selecting.
If what select is to communicate by mail form, transaction processing system directly sends to the handler's that continues before selecting the data such as addresses of items of mail, name by Transmission Control Protocol current handler's Mail Clients with the form of unified XML, this Mail Clients directly ejects and writes the window of mail after receiving message, and automatically corresponding the list sending over Email address is filled in " addressee " or " people makes a copy for " address field.Current handler can link up by the handler that continues before Email and this.
With front after handler links up and goes and finds out what's going on, current handler can fill in suggestions made after examination in flow chart, or current handler directly fills in suggestions made after examination without linking up to go and find out what's going on the handler that front continues, and submits afterwards flow chart to.
The workflow engine of transaction processing system sends " submitting to complete " message, the execution of being communicated by letter with follow-up approver by the current handler of this message trigger after current handler submits to review operation complete.Transaction processing system, according to the document code of current examination & approval, calls the interface of " next step approver " of workflow engine, obtains follow-up approver's user ID set (follow-up approver may have multiple).In " the subscriber's meter Basic Information Table " of Service Database, obtain the telex network information such as " Mobile Directory Number ", " e-mail address ", " IMU number " according to user ID.According to the Document Title of current examination & approval and the residing flow state of document, automatically generate and remind text.Current handler provides in system of the present invention in the communication modes such as phone, note, instant message and Email and selects one wherein to come to communicate with follow-up approver, to remind follow-up approver.
If what select is short message communication or voice communication, call short message interface and the speech interface of VASServer (telecommunication value-added application server).Process and the aforesaid current handler that note sends and before handler's short message mode communication that continues identical.For the request of voice communication, VASServer can first call ivr server, to remind text-converted to become voice, then call " initiating speech conversation " interface of cti server, and realize to follow-up approver's call voice end and playing by reminding the synthetic voice messaging of text.
If what select is instant messaging, transaction processing system sends to instant communication server by data such as follow-up approver's IMU number, name and prompting texts, after being resolved by instant communication server again, the instant communication client transmitting system message by XMPP communications protocol to follow-up approver.
If select be to communicate by mail form, transaction processing system directly by smtp protocol to mail server transmitting system mail.
Fig. 3 is the procedure chart of implementing method for approving workflow of the present invention, illustrates a concrete example of implementing of method for approving workflow of the present invention below in conjunction with Fig. 3.Trip expenses application process shown in Fig. 3 circulates to current approver " business leader with specific duties " respectively after being created by applicant after " department head " and " expense auditing accounting " these two node handlers.Be provided with each flow nodes handler the icon that represents respectively mail, phone, instant messaging and short message communication mode on one side, these icons can be selected for current handler.Business leader with specific duties receives after flow chart as shown in Figure 3, if needs and applicant contact further to go and find out what's going on, can click applicant's call voice icon on one side, after call voice icon is clicked, business leader with specific duties's's (being current handler) call voice end and applicant's call voice termination are logical, and business leader with specific duties can carry out phone ditch with applicant and pass to and go and find out what's going on.After phone is gone and found out what's going on, business leader with specific duties fills in suggestions made after examination in individual opinion frame.Afterwards, click the short message communication icon of the approver one side in subsequent step, this subsequent step approver's mobile phone short message receives the note of prompting.
System of the present invention is supported the multiple access means such as mobile phone, personal digital assistant, computer, the data that realized system are synchronous, when and where no matter so every flow process handler can receive information in time, can process every affairs whenever and wherever possible, effectively improved operating efficiency.The present invention can organize each flow process handler's collaborative work and shared information effectively, makes the mobile accessible and automation of information, has simplified operating process and step, has improved the efficiency of workflow examination and approval.The present invention has also significantly improved the visualization of flow process, flow process related personnel, comprise not only authorized understanding oneself role on stream of flow process promoter and process approver, and understand definitely flow process state at any time, can improve concertedness and consistency.In handling process examination & approval process, current handler if desired understands or confirms more detailed background and relevant information, can be easily and flow process related personnel---flow process promoter or process approver, with communication modes flexibly, comprise note, phone, instant message and Email initiating communication; Filling in after suggestions made after examination, current handler can also select with communication modes flexibly, comprises that next handler of note, phone, instant message and reminding e-mail has affairs to need examination & approval, can improve the real-time of examination & approval when being necessary greatly.The method of this patent can select one wherein to carry out interactive type communication in two or more communication modes, the phenomenons such as internal communication is not smooth, the hysteresis of information feedback are reduced greatly, thereby improve the internal work efficiency of enterprise, also promoted the implementation capacity of management.
Claims (8)
1. a method for approving workflow, is characterized in that, described method comprises:
A. current handler receives after flow chart, open list and check examination & approval content, transaction processing system according to the current document code that needs examination & approval call workflow engine before continue handler's interface, before described, continue and handle artificial flow process promoter or process approver, handler's ID continues before obtaining, in " the subscriber's meter Basic Information Table " of Service Database, obtain " Mobile Directory Number " according to this ID, " e-mail address " and " instant messaging number " telex network information, if need to understand or confirm more detailed background and relevant information, in the handler before flow process founder or node, select communication people, according to actual conditions at phone, note, in these four kinds of communication modes of instant message and Email, select one wherein, transaction processing system according to select communication mode by corresponding communication subsystem to selection communication people initiating communication,
B. after current handler's review operation completes, transaction processing system obtains follow-up approver's the communication information, and automatically generates prompting text; Specifically comprise, the workflow engine of transaction processing system sends " submitting to complete " message, the execution of being communicated by letter with follow-up approver by the current handler of this message trigger after current handler submits to review operation complete; Transaction processing system, according to the document code of current examination & approval, calls the interface of " next step approver " of workflow engine, the user ID set of obtaining follow-up approver; In " the subscriber's meter Basic Information Table " of Service Database, obtain " Mobile Directory Number ", " e-mail address ", " IMU number " telex network information according to user ID; According to the Document Title of current examination & approval and the residing flow state of document, automatically generate and remind text;
C. in described communication mode, select wherein a kind of; Transaction processing system by with communication subsystem corresponding to communication mode of selecting with the communication mode selected to follow-up approver's initiating communication;
Wherein,
Described transaction processing system comprises application server and Service Database, adopts the mode of multiple servers clustered deploy(ment); Described communication subsystem comprises two kinds in call voice subsystem, mobile phone short message subsystem, instant messaging subsystem and E-mail subsystem; Use Socket directly to carry out server cluster and communicate by letter with each communication subsystem, to reach good efficiency of transmission, the content of transmission adopts the agreement of simple XML data format;
Described call voice subsystem comprises VASServer, cti server and call voice end; Described mobile phone short message subsystem comprises VASServer, Short Message Service Gateway and mobile phone short message end; Described instant messaging subsystem comprises instant communication server and instant communication client, and described E-mail subsystem comprises mail server and Mail Clients.
2. method for approving workflow according to claim 1, it is characterized in that, in step a, if selection voice call communication, transaction processing system calls the speech interface of VASServer, the mode that calling interface adopts TCP to connect, the content format of input and output is the xml text of prescribed form, VASServer calls the initiating speech conversation interface of cti server, cti server calls telephone exchanger, and telephone exchanger makes current handler's call voice end communicate by letter with the handler's that continues before selection call voice end.
3. method for approving workflow according to claim 1, it is characterized in that, if select mobile phone short message communication, transaction processing system calls the short message interface of VASServer, the mode that calling interface adopts TCP to connect, the xml text that the content format of input and output is prescribed form, VASServer directly calls the interface that telecom operators provide, to Short Message Service Gateway send message, Short Message Service Gateway again to select before continue handler mobile phone short message end send message.
4. method for approving workflow according to claim 1, it is characterized in that, in step a, if selection instant messaging, the handler's that continues before selecting IMU number is sent to instant communication server by transaction processing system, and instant communication server is communicated by letter current handler's instant communication client and the realization of the handler's that continues before selection instant communication client.
5. method for approving workflow according to claim 1, it is characterized in that, in step a, if selection mail communication, transaction processing system sends to the handler's that continues before selecting addresses of items of mail current handler's Mail Clients, and described addresses of items of mail is directly filled into the addressee of mail or makes a copy in people's address field.
6. method for approving workflow according to claim 1, it is characterized in that, in step b, if selection voice call communication, VASServer first calls ivr server described prompting text-converted is become to voice, call again the interface of cti server, realize to follow-up approver's call voice end and playing by reminding the synthetic voice messaging of text.
7. method for approving workflow according to claim 1, it is characterized in that, in step b, if selection instant messaging, transaction processing system by follow-up approver's IMU number and remind text data send to instant communication server, then by instant communication server the instant communication client transmitting system message to follow-up approver.
8. method for approving workflow according to claim 1, is characterized in that, in step b, if select mail communication, transaction processing system is the Mail Clients transmitting system mail to follow-up approver by mail server.
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| CN201010167700.1A CN101848238B (en) | 2010-05-10 | 2010-05-10 | Method for approving workflow |
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| CN103093289A (en) * | 2011-10-27 | 2013-05-08 | 镇江雅迅软件有限责任公司 | Method for implementing approval process by multiple people |
| CN102393933A (en) * | 2011-11-01 | 2012-03-28 | 苏州万戈软件科技有限公司 | Office cost management control method based on intelligent message supporting office management system |
| CN102419837A (en) * | 2011-11-01 | 2012-04-18 | 苏州万戈软件科技有限公司 | Workshop cost management and control method based on intelligent short message supported office management system |
| CN102724135A (en) * | 2011-12-14 | 2012-10-10 | 新奥特（北京）视频技术有限公司 | Workflow mail synchronization method |
| CN103903084A (en) * | 2012-12-28 | 2014-07-02 | 深圳市世纪凯旋科技有限公司 | Authentication method and system |
| CN103002424B (en) * | 2012-12-31 | 2016-04-20 | 北京金和软件股份有限公司 | The data handling system of short message |
| CN103310303A (en) * | 2013-06-05 | 2013-09-18 | 苏州惠瑞自动化集成有限公司 | Automatic E-form management system with feedback function |
| CN103942722A (en) * | 2014-03-14 | 2014-07-23 | 郁建林 | Networked data collaborative submission and statistical system and method based on workflow |
| CN104517184B (en) * | 2014-12-18 | 2017-12-26 | 深圳市燃气集团股份有限公司 | Flow applied to ERP system merges the method and examination ＆ approval management system of examination ＆ approval |
| CN105023143A (en) * | 2015-08-10 | 2015-11-04 | 周国民 | Communication method and device as well as client-side equipment |
| CN105392125A (en) * | 2015-10-15 | 2016-03-09 | 阿里巴巴集团控股有限公司 | Event reminding method and event reminding device |
| CN106485473A (en) * | 2016-10-13 | 2017-03-08 | 上海分众软件技术有限公司 | Mobile approval information system and its information processing method |
| CN106600218B (en) * | 2016-12-01 | 2020-04-21 | 湖南英富莱网络技术有限公司 | Method and system for processing data in approval process |
| CN106600230A (en) * | 2016-12-15 | 2017-04-26 | 北京小米移动软件有限公司 | Method and device for process approval |
| CN108629567A (en) * | 2018-05-09 | 2018-10-09 | 平安科技（深圳）有限公司 | Declaration information processing method, device, computer equipment and storage medium |
| CN109829683A (en) * | 2018-12-25 | 2019-05-31 | 航天信息股份有限公司 | A kind of measures and procedures for the examination and approval and system in parallel based on traffic control stream |
| CN110874695A (en) * | 2019-11-15 | 2020-03-10 | 安徽建工集团股份有限公司 | Flow forwarding control method |
| CN111192004A (en) * | 2019-12-12 | 2020-05-22 | 北京城乡建设集团有限责任公司 | Method for displaying current to-do task and subsequent to-do workflow |
| CN112488652B (en) * | 2020-11-30 | 2024-05-10 | 乐刷科技有限公司 | Work order auditing method, system, terminal and storage medium |
| CN113015112A (en) * | 2021-03-15 | 2021-06-22 | 中国建设银行股份有限公司 | Question list processing reminding method, device, equipment and readable storage medium |
| CN114900491A (en) * | 2022-05-05 | 2022-08-12 | 江苏睿孜星智控科技有限公司 | Instant messaging method based on OA system flow document |
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