CN101848238A - Method for approving workflow - Google Patents
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- CN101848238A CN101848238A CN201010167700A CN201010167700A CN101848238A CN 101848238 A CN101848238 A CN 101848238A CN 201010167700 A CN201010167700 A CN 201010167700A CN 201010167700 A CN201010167700 A CN 201010167700A CN 101848238 A CN101848238 A CN 101848238A
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Abstract
The invention relates to a method for approving the workflow, comprising the following steps: obtaining the communication information of the preceding handling personnel and the succeeding handling personnel by a service processing system after the preceding handling personnel receiving a flow sheet; selecting the preceding handling personnel and the succeeding handling personnel which need to carry out communication; selecting one communication mode from at least two communication modes; initiating the communication to the selected succeeding handling personnel and the selected succeeding handling personnel by the service processing system through a communication subsystem which corresponds to the selected communication mode with the selected communication mode. Adopting the method for approving the workflow, the succeeding handling personnel can communicate with the preceding handling personnel with one of the two or more communication modes flexibly and then approve the workflow so that the operation process and the operation step are simplified and the workflow approving efficiency is greatly improved.
Description
Technical field
The present invention relates to the mobile office technology, relate in particular to a kind of workflow measures and procedures for the examination and approval.
Background technology
As everyone knows, OA (office automation) examination and approval work is a comprehensive coordination, relates to the management or the service behavior of many-sided work.Along with the continuous growth of enterprise, flow process can get more and more, become increasingly complex.The workflow examination and approval mode of general OA system too simply and not has hommization, in default of effective intercommunion platform support, mutual interchange between each workflow examination and approval people can only be used original modes such as " leg ", " phone ", inefficiency often, especially in flow nodes more for a long time, information transmission and share untimely, insufficient.
General little synergetic office work system is existing a kind of office system, it manages approval process based on computer and network technologies, the operation flow electronization that enterprise is relevant, job placement, notice of meeting, contract approval, expense reimbursement, recruitment management etc. all can realize on its platform of building, can set the execution (comprise submission, ratify, refuse, reopen and file) to workflow.This system fills in relevant information by the applicant and comes the building work flow process in flow chart, flow chart is each approver in the applicant circulates flow nodes in turn again.Current approver can only according to the applicant and before the approver of the node information of in flow chart, filling in understand action.Because flow chart only limits to Word message, significant limitation is arranged, and people are described in detail time of spending more of also being unwilling usually, the approver also is unwilling to take time to read.Therefore; when needs were understood more detailed background or relevant information or need to remind next approver to examine process with quickening, current approver can directly look for the related personnel usually or obtain further information by other autonomous system (as office telephone, QQ, MSN etc.).So not high, inefficiency of this system automation degree.
Summary of the invention
Main purpose of the present invention is, proposes a kind of flow process relevant people can communicate before examining, the workflow measures and procedures for the examination and approval efficiently.
Another object of the present invention is to, propose a kind ofly can communicate to remind follow-up approver's the workflow measures and procedures for the examination and approval with follow-up approver after examining processing making.
In order to realize above-mentioned main purpose, the technical solution used in the present invention is: a kind of workflow measures and procedures for the examination and approval comprise: after current handler receives flow chart, and the handler's that continues before transaction processing system obtains the communication information; Selection need communicate before the handler that continues; In at least two kinds communication mode, select wherein a kind of; Transaction processing system is initiated communication by the communication subsystem corresponding with the communication mode of selecting with the communication mode of the selecting handler that continues before selecting.
Use said method, current handler can select wherein a kind ofly to come to examine processing with before remaking after the handler communicates in two kinds or two or more communication mode, communication mode is flexible, when and where no matter relevant people in the flow process can both in time receive information, can not be subjected to time and region restrictedly to handle various workflow examination and approval business, simplify operating process and step, and improved workflow examination and approval efficient greatly.
Further, for realizing above-mentioned another purpose, the workflow measures and procedures for the examination and approval provided by the invention also comprise: after current handler's review operation was finished, transaction processing system obtained follow-up approver's the communication information, and generated the prompting text automatically; In described two kinds of communication modes, select wherein a kind of at least; Transaction processing system is initiated communication with the communication mode of selecting to follow-up approver by the communication subsystem corresponding with the communication mode of selecting.
Adopt method of the present invention, current handler can select wherein a kind of follow-up approver that reminds in two kinds or two or more communication mode after having filled in suggestions made after examination, can improve the real-time of examining greatly, has improved workflow examination and approval efficient.
Description of drawings
Fig. 1 is for realizing the system architecture diagram of the workflow measures and procedures for the examination and approval of the present invention;
Fig. 2 is the flow chart of the workflow measures and procedures for the examination and approval of the present invention;
Fig. 3 is for implementing the procedure chart of the workflow measures and procedures for the examination and approval of the present invention.
The invention will be further described below in conjunction with drawings and Examples.
Embodiment
Fig. 1 shows the system architecture diagram of realizing workflow method of the present invention, this system supports multiple access means such as mobile phone, PDA(Personal Digital Assistant) and computer, with professional, can provide the integrated information service based on converged communication technology such as voice, data, videos.Referring to Fig. 1, whole system adopts " Business Processing is separated with interactive mode " pattern, comprises transaction processing system and a plurality of communication subsystem.Transaction processing system mainly comprises application server and Service Database, can adopt the mode of multiple servers clustered deploy(ment), guarantees that it has stronger reliability and powerful traffic handing capacity.Main processing and the storage of being responsible for systems such as user, department, the maintenance of user right and control, the setting of user filtering rule and storage, and realize the whole service handling process that personnel selection and list generate.Communication subsystem comprises call voice subsystem, mobile phone short message subsystem, instant messaging subsystem and E-mail subsystem.Can realize high-speed communication between transaction processing system and each communication subsystem, communication protocol is open as far as possible simultaneously, so that expand in the future.Can use Socket directly to carry out server cluster and communicate by letter with each communication subsystem, so that reach efficiency of transmission preferably, the content of transmission adopts the agreement of simple XML (Extensible Market Language, extend markup language) data format.
Call voice subsystem and mobile phone short message subsystem mainly are responsible for respectively carrying out man-machine interaction by call voice and note.The call voice subsystem comprises VASServer (telecommunication value-added application server), CTI (Computer Telephony Integration, the computer telephone integrated system, telephone switching system and computer system are organically combined, control various telephony features effectively by computer) server and call voice end.The mobile phone short message subsystem comprises VASServer, Short Message Service Gateway and mobile phone short message end.Wherein VASServer is the core of call voice subsystem and mobile phone short message subsystem, is responsible for the data processing in voice, the short message service.VASServer by with cti server alternately for the call voice end provides voice service, as call, videoconference and IVR (interactive voice answering) etc.VASServer by with the transmission that realizes short message alternately and the feedback of Short Message Service Gateway, short message comprises SMS (common short message in the 3G network) and MMS (multimedia short message) etc.The instant messaging subsystem comprises instant communication server and instant communication client.Instant communication server carries out secondary development based on the project Openfire of increasing income, and instant communication client all adopts the JAVA voice based on the Eclipse framework exploitation of increasing income, and adopts the IM communications protocol XMPP of main flow to communicate between the server and client side.Transaction processing system will need the list of initiating to chat to send to instant communication server with the form of unified XML, instant communication server with its automatically particular data of changing into based on the XMPP agreement of dress send to relevant client, realize online chatting.E-mail subsystem comprises mail server and client, and mail server adopts general mail service, and Mail Clients adopts the exploitation of Eclipse framework, adopts POP3, SMTP mail communication agreement and the mail server of standard to carry out alternately.Mail Clients directly communicates by Transmission Control Protocol and operation system, initiates the renewal of mail mass-sending and Mail Clients address book.
Said system provides powerful flow management function, various work affairs (for example submit an expense account, ask for leave etc.) the building work flow process that can examine at needs, and each step in the flow process is handled an artificial flow nodes.Flow process founder fills in relevant information in flow chart when the building work flow process, the flow chart handler of next flow nodes that circulates automatically then, the handler of this node examine by circulate the automatically again handler of next flow nodes of back flow chart.Inventive point of the present invention is, current handler handling process examine receive flow chart in the process after, understand or confirm more detailed background and relevant information if desired, can be easily and the handler that preceding continues---flow process promoter or process approver (approver of certain node before) be with communication modes flexibly, comprises that phone, note, instant message (IM) or Email (e-mail) initiate communication.Like this, current handler can get in touch the handler in any before this step easily and flexibly, realizes fast and efficiently in time linking up, and retrieval user is tabulated or searched telephone number again.Further, current handler can select to comprise that with communication modes flexibly next handler of phone, note, instant message or reminding e-mail has affairs to examine after having filled in suggestions made after examination.Guarantee when and where no matter the handler can both in time receive information in case of necessity, can handle every affairs whenever and wherever possible, increases work efficiency effectively.
Describe the concrete steps of the workflow measures and procedures for the examination and approval of the present invention in detail below in conjunction with Fig. 2.After at first current handler receives flow chart, open list and check and examine content.The document code that transaction processing system is examined according to current needs call workflow engine before the handler's interface of (comprising flow process promoter or process approver) that continues, continue before obtaining handler's ID obtains " Mobile Directory Number ", " e-mail address " and telex network information such as " instant messaging numbers " according to this ID in " the subscriber's meter Basic Information Table " of Service Database.Understand or confirm more detailed background and relevant information if desired, then can in the handler before flow process founder or the node, select the communication people, in these four kinds of communication modes of phone, note, instant message and Email that system of the present invention provided, select wherein a kind of according to actual conditions.Transaction processing system is initiated communication by the corresponding communication subsystem to the communication people who selects according to the communication mode of selecting.
If what select is mobile phone short message communication or voice call communication, transaction processing system then calls the short message interface or the speech interface of VASServer (telecommunication value-added application server), calling interface adopts the TCP ways of connecting, and the content format of input and output is the xml text of prescribed form.For the request that note sends, VASServer can directly call the interface that telecom operators provide, and sends message to Short Message Service Gateway, and continue before selecting again handler's mobile phone short message end of Short Message Service Gateway sends message.Request for speech communication, VASServer can call the initiating speech conversation interface of cti server earlier, call the telephone exchanger of telecom operators again by cti server, continue before the call voice end of realizing current handler by telephone exchanger and the selection at last conversation between handler's the call voice end, current handler can go and find out what's going on by converse the handler that continue before selection.
If what select is instant messaging, transaction processing system then will select before continue handler's data such as IMU number, name directly send to instant communication server with the form of unified XML by Transmission Control Protocol, after resolving by instant communication server again, send " point-to-point chat " request by before selecting, continue handler's instant communication client of XMPP communications protocol.
If what select is to communicate by the mail form, transaction processing system then will select before continue handler's data such as addresses of items of mail, name directly send to current handler's Mail Clients by Transmission Control Protocol with the form of unified XML, the direct ejection write the window of mail after this Mail Clients was received message, and automatically the pairing Email of the list that sends over address was filled in " addressee " or " people makes a copy for " address field.The handler that continues before current handler can and be somebody's turn to do by Email links up.
With preceding continue the handler link up go and find out what's going on after, current handler can fill in suggestions made after examination in flow chart, perhaps current handler need not to link up to go and find out what's going on the handler that before continues directly to fill in suggestions made after examination, submits flow chart afterwards to.
The workflow engine of transaction processing system sends " submitting to complete " message after current handler submits to review operation complete, the execution of being communicated by letter with follow-up approver by the current handler of this message trigger.Transaction processing system calls the interface of " next step approver " of workflow engine according to the current document code of examining, and obtains follow-up approver's user ID set (follow-up approver has a plurality of).In " the subscriber's meter Basic Information Table " of Service Database, obtain telex network information such as " Mobile Directory Number ", " e-mail address ", " IMU number " according to user ID.According to current Document Title of examining and the residing flow state of document, generate automatically and remind text.Current handler provides a kind of next and follow-up approver who selects in the communication modes such as phone, note, instant message and Email wherein to communicate in system of the present invention, to remind follow-up approver.
If what select is short message communication or voice communication, then call the short message interface and the speech interface of VASServer (telecommunication value-added application server).The process that note sends is identical with handler's short message mode communication that before continues with aforesaid current handler.Request for voice communication, VASServer can call ivr server earlier, to remind text-converted to become voice, call " initiating speech conversation " interface of cti server again, and realize playing by reminding the synthetic voice messaging of text to follow-up approver's call voice end.
If what select is instant messaging, transaction processing system then sends to instant communication server with follow-up approver's data such as IMU number, name and prompting text, after resolving by instant communication server again, by the instant communication client transmitting system message of XMPP communications protocol to follow-up approver.
If what select is to communicate by the mail form, transaction processing system then directly by smtp protocol to mail server transmitting system mail.
Fig. 3 specifies a concrete example of implementing of the workflow measures and procedures for the examination and approval of the present invention for implementing the procedure chart of the workflow measures and procedures for the examination and approval of the present invention below in conjunction with Fig. 3.After being created by the applicant, trip expenses application process shown in Figure 3 passes through the current approver " professional leader with specific duties " that circulates behind " department head " and " expense audit accounting " these two node handlers respectively.Be provided with the icon of representing mail, phone, instant messaging and short message communication mode respectively on one side each flow nodes handler, these icons can be selected for current handler.After professional leader with specific duties receives as shown in Figure 3 flow chart, get in touch further to go and find out what's going on the applicant if desired, can click applicant's call voice icon on one side, after the call voice icon is clicked, professional leader with specific duties's (being current handler) call voice end and applicant's call voice termination are logical, and professional leader with specific duties can carry out the phone ditch with the applicant and pass to and go and find out what's going on.After phone was gone and found out what's going on, professional leader with specific duties filled in suggestions made after examination in the individual opinion frame.Afterwards, click the approver's short message communication icon on one side in the subsequent step, this subsequent step approver's mobile phone short message is promptly received the note of prompting.
System of the present invention supports multiple access means such as mobile phone, personal digital assistant, computer, realized the data sync of system, when and where no matter so every flow process handler can both in time receive information, can handle every affairs whenever and wherever possible, improved operating efficiency effectively.The present invention can organize each flow process handler collaborative work and shared information effectively, makes the mobile accessible and automation of information, has simplified operating process and step, has improved the efficient of workflow examination and approval.The present invention has also significantly improved the visual degree of flow process, flow process related personnel, comprise that flow process promoter and process approver not only are authorized to understand oneself role on stream, and understand flow process state at any time definitely, can improve concertedness and consistency.Examine in the process in handling process, current handler is if need to understand or confirm more detailed background and relevant information, can be easily and flow process related personnel---flow process promoter or process approver, with communication modes flexibly, comprise that note, phone, instant message and Email initiate to communicate by letter; After having filled in suggestions made after examination, current handler can also select to comprise that with communication modes flexibly next handler of note, phone, instant message and reminding e-mail has affairs to examine, and can improve the real-time of examining when being necessary greatly.The method of this patent can select wherein a kind of to carry out interactive type communication in two or more communication modes, phenomenons such as internal communication is not smooth, feedback information hysteresis have been reduced greatly, thereby improve the internal work efficient of enterprise, also promoted the implementation capacity of management.
Claims (10)
1. workflow measures and procedures for the examination and approval is characterized in that, described method comprises:
After current handler receives flow chart, the handler's that continues before transaction processing system obtains the communication information;
Selection need communicate before the handler that continues;
In at least two kinds communication mode, select wherein a kind of;
Transaction processing system is initiated communication by the communication subsystem corresponding with the communication mode of selecting with the communication mode of the selecting handler that continues before selecting.
2. the workflow measures and procedures for the examination and approval according to claim 1, it is characterized in that, described communication subsystem comprises two kinds in call voice subsystem, mobile phone short message subsystem, instant messaging subsystem and the E-mail subsystem at least, described call voice subsystem comprises VASServer, cti server and call voice end, described mobile phone short message subsystem comprises the short breath end of VASServer, Short Message Service Gateway and phone, described instant messaging subsystem comprises instant communication server and instant communication client, and described E-mail subsystem comprises mail server and Mail Clients.
3. the workflow measures and procedures for the examination and approval according to claim 2, it is characterized in that, if select voice call communication, transaction processing system calls the speech interface of VASServer, VASServer calls the initiating speech conversation interface of cti server, cti server calls telephone exchanger, and the handler's that continues before the call voice end that telephone exchanger makes current handler and the selection call voice end is communicated by letter.
4. the workflow measures and procedures for the examination and approval according to claim 2, it is characterized in that, if select mobile phone short message communication, transaction processing system calls the short message interface of VASServer, and VASServe sends message by continue handler's mobile phone short message end of Short Message Service Gateway before selecting.
5. the workflow measures and procedures for the examination and approval according to claim 2, it is characterized in that, if select instant messaging, transaction processing system will select before continue handler's IMU number send to instant communication server, the handler's that continues before the instant communication client that instant communication server makes current handler and the selection instant communication client is realized communicating by letter.
6. the workflow measures and procedures for the examination and approval according to claim 2, it is characterized in that, if select mail communication, transaction processing system will select before continue handler's addresses of items of mail send to current handler's Mail Clients, described addresses of items of mail directly be filled into the addressee of mail or the people's address field of making a copy in.
7. the workflow measures and procedures for the examination and approval according to claim 2 is characterized in that, described method also comprises:
After current handler's review operation was finished, transaction processing system obtained follow-up approver's the communication information, and generated the prompting text automatically;
In described two kinds of communication modes, select wherein a kind of at least;
Transaction processing system is initiated communication with the communication mode of selecting to follow-up approver by the communication subsystem corresponding with the communication mode of selecting.
8. the workflow measures and procedures for the examination and approval according to claim 7, it is characterized in that, if select voice call communication, VASServer calls ivr server earlier described prompting text-converted is become voice, call the interface of cti server again, realize playing by reminding the synthetic voice messaging of text to follow-up approver's call voice end.
9. the workflow measures and procedures for the examination and approval according to claim 7, it is characterized in that, if select instant messaging, transaction processing system then sends to instant communication server with follow-up approver's IMU number and prompting text data, again by the instant communication client transmitting system message of instant communication server to follow-up approver.
10. the workflow measures and procedures for the examination and approval according to claim 7 is characterized in that, if select mail communication, transaction processing system is by the Mail Clients transmitting system mail of mail server to follow-up approver.
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| CN102393933A (en) * | 2011-11-01 | 2012-03-28 | 苏州万戈软件科技有限公司 | Office cost management control method based on intelligent message supporting office management system |
| CN102419837A (en) * | 2011-11-01 | 2012-04-18 | 苏州万戈软件科技有限公司 | Workshop cost management and control method based on intelligent short message supported office management system |
| CN102724135A (en) * | 2011-12-14 | 2012-10-10 | 新奥特（北京）视频技术有限公司 | Workflow mail synchronization method |
| CN103002424A (en) * | 2012-12-31 | 2013-03-27 | 北京金和软件股份有限公司 | Data processing system of short messages |
| CN103093289A (en) * | 2011-10-27 | 2013-05-08 | 镇江雅迅软件有限责任公司 | Method for implementing approval process by multiple people |
| CN103310303A (en) * | 2013-06-05 | 2013-09-18 | 苏州惠瑞自动化集成有限公司 | Automatic E-form management system with feedback function |
| CN103903084A (en) * | 2012-12-28 | 2014-07-02 | 深圳市世纪凯旋科技有限公司 | Authentication method and system |
| CN103942722A (en) * | 2014-03-14 | 2014-07-23 | 郁建林 | Networked data collaborative submission and statistical system and method based on workflow |
| CN104517184A (en) * | 2014-12-18 | 2015-04-15 | 深圳市燃气集团股份有限公司 | Process combined approval method applied to ERP (enterprise resource planning) system and approval management system |
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| CN105392125A (en) * | 2015-10-15 | 2016-03-09 | 阿里巴巴集团控股有限公司 | Event reminding method and event reminding device |
| CN106485473A (en) * | 2016-10-13 | 2017-03-08 | 上海分众软件技术有限公司 | Mobile approval information system and its information processing method |
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| CN103093289A (en) * | 2011-10-27 | 2013-05-08 | 镇江雅迅软件有限责任公司 | Method for implementing approval process by multiple people |
| CN102419837A (en) * | 2011-11-01 | 2012-04-18 | 苏州万戈软件科技有限公司 | Workshop cost management and control method based on intelligent short message supported office management system |
| CN102393933A (en) * | 2011-11-01 | 2012-03-28 | 苏州万戈软件科技有限公司 | Office cost management control method based on intelligent message supporting office management system |
| CN102724135A (en) * | 2011-12-14 | 2012-10-10 | 新奥特（北京）视频技术有限公司 | Workflow mail synchronization method |
| CN103903084A (en) * | 2012-12-28 | 2014-07-02 | 深圳市世纪凯旋科技有限公司 | Authentication method and system |
| CN103002424A (en) * | 2012-12-31 | 2013-03-27 | 北京金和软件股份有限公司 | Data processing system of short messages |
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| CN103310303A (en) * | 2013-06-05 | 2013-09-18 | 苏州惠瑞自动化集成有限公司 | Automatic E-form management system with feedback function |
| CN103942722A (en) * | 2014-03-14 | 2014-07-23 | 郁建林 | Networked data collaborative submission and statistical system and method based on workflow |
| CN104517184A (en) * | 2014-12-18 | 2015-04-15 | 深圳市燃气集团股份有限公司 | Process combined approval method applied to ERP (enterprise resource planning) system and approval management system |
| CN104517184B (en) * | 2014-12-18 | 2017-12-26 | 深圳市燃气集团股份有限公司 | Flow applied to ERP system merges the method and examination ＆ approval management system of examination ＆ approval |
| CN105023143A (en) * | 2015-08-10 | 2015-11-04 | 周国民 | Communication method and device as well as client-side equipment |
| CN105392125A (en) * | 2015-10-15 | 2016-03-09 | 阿里巴巴集团控股有限公司 | Event reminding method and event reminding device |
| CN106485473A (en) * | 2016-10-13 | 2017-03-08 | 上海分众软件技术有限公司 | Mobile approval information system and its information processing method |
| CN106600218A (en) * | 2016-12-01 | 2017-04-26 | 湖南英富莱网络技术有限公司 | Processing method and system of data in examination and approval flow |
| CN106600218B (en) * | 2016-12-01 | 2020-04-21 | 湖南英富莱网络技术有限公司 | Method and system for processing data in approval process |
| CN106600230A (en) * | 2016-12-15 | 2017-04-26 | 北京小米移动软件有限公司 | Method and device for process approval |
| WO2019214080A1 (en) * | 2018-05-09 | 2019-11-14 | 平安科技（深圳）有限公司 | Approval information processing method and apparatus, computer device, and storage medium |
| CN109829683A (en) * | 2018-12-25 | 2019-05-31 | 航天信息股份有限公司 | A kind of measures and procedures for the examination and approval and system in parallel based on traffic control stream |
| CN110874695A (en) * | 2019-11-15 | 2020-03-10 | 安徽建工集团股份有限公司 | Flow forwarding control method |
| CN111192004A (en) * | 2019-12-12 | 2020-05-22 | 北京城乡建设集团有限责任公司 | Method for displaying current to-do task and subsequent to-do workflow |
| CN112488652A (en) * | 2020-11-30 | 2021-03-12 | 乐刷科技有限公司 | Work order auditing method, system, terminal and storage medium |
| CN112488652B (en) * | 2020-11-30 | 2024-05-10 | 乐刷科技有限公司 | Work order auditing method, system, terminal and storage medium |
| CN113015112A (en) * | 2021-03-15 | 2021-06-22 | 中国建设银行股份有限公司 | Question list processing reminding method, device, equipment and readable storage medium |
| CN114900491A (en) * | 2022-05-05 | 2022-08-12 | 江苏睿孜星智控科技有限公司 | Instant messaging method based on OA system flow document |
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