CN101115264B - Communication terminal failure monitoring system and implementing method thereof - Google Patents
Communication terminal failure monitoring system and implementing method thereof Download PDFInfo
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Abstract
The invention discloses a monitoring system for a communication terminal error, which includes a communication terminal which is used for reporting the warning information to a management and monitoring center or writing the error information into an error diary of the communication terminal itself when the warnings are produced in the motion; a management and monitoring center which registers the legal communication terminal, refuses to register the illegal communication terminal, group the registered communication terminal, set the warning to report classes of different groups of communication terminals; while receiving the error information of the communication terminal, the management and monitoring center broadcasts the error information to the management and monitoring terminal; a management and monitoring terminal which receives the error information that is reported by the management and monitoring center; the error information is monitored through the management and monitoring center that is controlled by the management and monitoring terminal. The management and monitoring center adopts the TR-069 Agreement. The invention also discloses a realizing method to monitor the error of the communication terminal.
Description
Technical field
The present invention relates to a kind of communication terminal failure monitoring technique that on IP network, uses, specifically, relate to a kind of communication terminal failure monitoring system and its implementation.
Background technology
Fast lifting along with the broadband network bandwidth, and network service quality (QoS) and safe practice is constantly perfect, providing collection voice, data, video to the user on broadband network is the main target that the multimedia service (Triple play) of one has become communication network development, a new generation's communicating terminal is as the key equipment that these IN services are provided, and its requirement that can manage, can run directly has influence on the satisfaction of using with the user of carrying out of telecommunication service.Fault management, particularly Zhu Dong failure monitoring is to realize the important means of this purpose, traditional communication apparatus (being positioned at the system equipment of telecommunications room) generally all provides the active monitoring means of fault, and the user side fault mainly depends on 112 malfunction handling places, and the method for these two kinds solution faults is not very effective means for the communicating terminal of a new generation.
For the failure monitoring means of system equipment,, exist two serious problems if it is directly copied mechanically on the terminal equipment:
The first, terminal equipment quantity is huge, and the fault message of monitoring and reception the whole network bring huge performance pressure will for Surveillance center and whole network, and the O﹠M personnel also are difficult to the equipment operating position of location particular group in a large amount of fault messages.
Second, terminal equipment is of a great variety, the terminal of different manufacturers production lacks unified fault and reports interface, traditional network management protocol, as Simple Network Management Protocol (SNMP, Simple NetworkManagement Protocol) do not have strict standard to retrain the message format of different terminal to report unanimities, and fail safe also is the problem that always exists of snmp protocol.
For the troubleshooting mode of 112 handling desks, at first be a kind of passive service mode, cause the reduction of user satisfaction inevitably.In addition, when the user initiatively declares fault, equipment has been in more serious malfunction usually, equipment may lose communication with network management center under this malfunction, the means that solve fault are also corresponding very limited, generally all will could solve by the mode that the O﹠M personnel call, its efficient and service quality also can reduce greatly, increase the cost and the difficulty of O﹠M simultaneously.
Summary of the invention
Technical problem solved by the invention provides a kind of communication terminal failure monitoring system, and making to provide the monitor service of different brackets to the client of different stage.
Technical scheme is as follows:
Communication terminal failure monitoring system comprises:
Communicating terminal provides IP address, device id, software and hardware version and the secure identity information of communicating terminal to register to the management and monitoring center; When in running, producing warning information,, perhaps fault message is recorded as the fault log of communicating terminal itself to management and monitoring center report and alarm information; Described communicating terminal adopts the TR-069 agreement, and the TR-069 agreement is the wide area network management agreement;
The management and monitoring center, the log-on message of reception communicating terminal judges according to device id and secure identity information that communicating terminal provides whether communicating terminal is legal, registers for legal communicating terminal, to illegal communicating terminal refusal registration; The communicating terminal of having registered is divided into groups, the alarm report rank of the communicating terminal of different groups is set; When receiving the fault message of communicating terminal, notify this fault message to the management and monitoring terminal; The management and monitoring center is provided with database, and this database is used for record trouble information; The TR-069 agreement is adopted at described management and monitoring center;
The management and monitoring terminal, described management and monitoring terminal receives the fault message that described management and monitoring center reports, and controls described management and monitoring center by described management and monitoring terminal, and monitoring is by the fault message of pipe communicating terminal.
Preferably, described management and monitoring center is provided with resource management module, policy configurations module and alarm monitoring module, and wherein, described resource management module is used for IP address, port and the device id of poll terminal; Policy management module is that the communicating terminal config failure of different groups reports rank; The alarm monitoring module is used to carry out the collection of fault message.
Preferably, the management and monitoring center is according to according to user class, unit type, equipment region or equipment subnet equipment being divided into groups.
Another one technical problem solved by the invention provides a kind of implementation method of communication terminal failure monitoring, strategy monitoring to fault has been proposed, making to provide the monitor service of different brackets to the client of different stage, improved whole network operating efficiency.
Technical scheme is as follows:
The implementation method of communication terminal failure monitoring comprises the steps:
(1) communicating terminal uses the TR-069 agreement to provide IP address, device id and the secure identity information of communicating terminal to be registered to the management and monitoring center;
(2) legitimacy of this terminal is judged at the management and monitoring center according to the identity information in the log-on message of communicating terminal; For legal communicating terminal, register the information of this communicating terminal, if the disabled user, then refusal registration;
(3) communicating terminal to having succeeded in registration, divide into groups to communicating terminal according to the information that the user registers in the management and monitoring center;
(4) the management and monitoring center is provided with different alarm report ranks, and is issued to communicating terminal the different grouping of communicating terminal;
(5) when communicating terminal produces warning information in running, communicating terminal is determined to report fault message or the daily record of minute book earth fault to the management and monitoring center according to the alarm report rank of self;
(6) after the management and monitoring center receives the fault message of communicating terminal, notify this information to the management and monitoring terminal, simultaneously this fault message is recorded the database at management and monitoring center, the keeper carries out corresponding active process according to fault message.
Further, step (1) is specially, communicating terminal is by the TR-069 agreement, adopt remote procedure call mechanism Notification Method Inform RPC notice management and monitoring center, its own IP address, device id, software and hardware version and secure identity information are provided, described TR-069 agreement has expanded relevant parameter and the remote procedure call mechanism RPC of failure monitoring, and described TR-069 agreement comprises that the other parameter of failure level, fault report RPC, fault message form.
Further, step (2) is specially, the device id that the management and monitoring center provides according to communicating terminal, secure identity information judge whether communicating terminal is legal, legal then IP address, port and the device id of the resource management module registering apparatus by the management and monitoring center.
Further, in the step (3), the monitoring heart divides into groups to communicating terminal according to user class, unit type, equipment region or the equipment subnet of communication apparatus in the management, and managing for the failure strategy of communicating terminal provides basic data.
Further, in the step (4), the management and monitoring center is according to the operation needs, is that the different fault of communicating terminal configuration of different groups reports rank by policy management module.
Further, in the step (5), if producing alarm in running, communicating terminal is common alarm, when the alarm report rank that has been provided with is high severity alarm, then communicating terminal is recorded in local fault log with this fault message, waits for that the management and monitoring center obtains this fault log; Be high severity alarm if communicating terminal produces alarm in running, then communicating terminal calls the RPC method that the management and monitoring center provides, and reports fault message to the management and monitoring center, and the alarm monitoring module at management and monitoring center is finished the collection of fault message.
Further, in the step (6), after the management and monitoring center receives the warning information that communicating terminal reports, according to the alarm report rank, adopt the mode of sound alarm or visual alert to notify this warning information to registered management and monitoring terminal, and in the data at management and monitoring center, writing down this warning information, this warning information is used for accident analysis or data mining.
The invention provides a kind of general, tactic, efficiently, safety, the system and the realization means of communicating terminal.The present invention is based on the wide area network communicating terminal management agreement (TR-069 of standard, Technical Report-069), partly provide useful, necessary expansion to failure monitoring, and by the management and monitoring center according to the operation needs, on one's own initiative dissimilar communicating terminals is provided with different alarm report ranks, a kind of failure monitoring method of strategyization is provided for the whole network communicating terminal of the enormous amount in the actual operation.Realized the operation maintenance mechanism of " active maintenance " on the one hand, making does not also have under the situation of perception the user, in time find the potential faults of network, fault is got rid of, thereby ensure the long-term safety stable operation of terminal network, also can provide satisfied Service Level Agreement (SLA, Service Layer Acceptance) service for Very Important Person.On the other hand, the fault rank by strategyization is provided with, and has avoided " alarm windstorm " in the network, for the efficient operation of network provides guarantee, is a kind of practicable fault management means.The present invention is based on the expansion of the TR-069 protocol frame of standard, it is solution a kind of easy popularization, safety, the present invention proposes strategy method for supervising simultaneously to fault, make the monitor service of different brackets can be provided the client of different stage, embody the service quality of SLA and promised to undertake, also improved whole network operating efficiency simultaneously.
Description of drawings
Fig. 1 is the structural representation of communication terminal failure monitoring system;
Fig. 2 is the flow chart of the implementation method of communication terminal failure monitoring.
Embodiment
Below in conjunction with accompanying drawing the preferred embodiments of the present invention are described in detail.
As shown in Figure 1, on the whole, communication terminal failure monitoring system comprises devices such as management and monitoring center, database, communicating terminal, management and monitoring terminal.With the management and monitoring center is core, and the management and monitoring terminal is arranged on the supervising the network side, and database is arranged on the internal network side, and communicating terminal is arranged on the user network side.
Communicating terminal can initiatively report log-on message and the fault message of self as managed object.Communicating terminal adopts Inform RPC notice management and monitoring center by the standard of TR-069, provides IP address, device id, software and hardware version, the secure identity information of communicating terminal to register to the management and monitoring center.When in running, producing warning information,, perhaps fault message is recorded as the fault log of communicating terminal itself to management and monitoring center report and alarm information.
Existing TR-069 agreement is the industrial standard at the management of wide area network communicating terminal that DSL forum proposes, this agreement has been stipulated bearing protocol, safety certification mode, basic parameter and the RMI (RPC at communicating terminal and management and monitoring center, Remote Procedure CALL) behavior collection, but do not comprise failure monitoring relevant parameter and RPC.The present invention has expanded relevant parameter and the RPC of failure monitoring, comprises that fault rank parameter, fault report RPC, fault message form etc.
To theing contents are as follows that the failure monitoring of TR-069 agreement partly expands:
Increase parameter newly
| Name | Type | W | R | Describe | Default value |
| InternetGateway-Device.Device-Config.X_ZTE-CO M_Alram Config | Unsign edInt | R | R | Configuration CPE is to the rank of ACS outputting alarm information, alarm level is since 1 definition, the big more alarm level of numerical value is low more, be configured to 0 expression CPE and do not produce alarm output, " low pass " mode is adopted in output control, and priority sends to ACS smaller or equal to the warning information of configuration level. | 0 |
Above-mentioned CPE (Customer Premise Equipment) represents customer premises equipment, CPE, and ACS (AccessControl Software) represents access control software.
Newly-increased ACS side RPC
X_ZTE-COM_Alarm
Parametric description
| Parameter | Type | Describe |
| Parameter List | Alarm Value Struct[] | The warning value structural array |
Alarm Value Struct definition
| Parameter | Type | Describe |
| AlarmID | unsignedInt | The alarm numbering, the serial number of alarm |
| OriginalID | unsignedInt | The original alarm numbering if this field is empty, is expressed as original alarm; If not empty, then be the recovery notice of the original alarm of reference numeral, then following field does not need to fill out |
| AlarmCode | unsignedInt | Alarm code, alarm code |
| Parameter | Type | Describe |
| AlarmType | unsignedInt | Alarm type 0: equipment alarm 1: threshold alarm (performance is crossed the border) 2: environment alarm 3: network alarm 4: system mistake alarm: |
| AlarmLevel | unsignedInt | Alarm level successively decreases by severity level: 1,2,3,4,5, wherein 5 will be converted into the notice demonstration by webmaster |
| AlarmReason | unsignedInt | The alarm cause sign indicating number causes the possible cause of this alarm |
| AlarmTime | dateTime | Time of origin alarm time of origin (equipment time) |
| AlarmPositio n | string(64) | Warning position |
| Can be software module or port numbers | ||
| AlarmDetail | string(128) | Other detailed description of alarm description |
X_ZTE-COM_Alram Response
| Parameter | Type | Describe |
| - | void | Be not with parameter |
The management and monitoring center receives the log-on message or the warning information of communicating terminal, judge according to device id, secure identity information that communicating terminal provides whether communicating terminal is legal, register for legal communicating terminal, to illegal communicating terminal refusal registration.The management and monitoring center is provided with the alarm report rank of the communicating terminal of different groups according to according to user class, unit type, equipment region or equipment subnet equipment being divided into groups.When receiving the fault message of communicating terminal, notify this fault message to the management and monitoring terminal.The management and monitoring center is provided with database, and this database is used for record trouble information, and the TR-069 agreement is adopted at the management and monitoring center.The management and monitoring center is provided with resource management module, policy configurations module, alarm monitoring module, and wherein, resource management module is used for IP address, port, the device id of poll terminal; Policy management module is that the communicating terminal config failure of different groups reports rank; The alarm monitoring module is used to carry out the collection of fault message.
The management and monitoring terminal is keeper's a operation interface, and the keeper is by management and monitoring terminal control and management Surveillance center, and monitoring is by the fault message of tube terminal.The management and monitoring terminal, described management and monitoring terminal receives the fault message that described management and monitoring center reports, and controls described management and monitoring center by described management and monitoring terminal, and monitoring is by the fault message of pipe communicating terminal.
As shown in Figure 2, the implementation method of communication terminal failure monitoring is specific as follows:
(1) communicating terminal uses the TR-069 agreement to provide self parameter registration to the management and monitoring center.
The fault of communicating terminal reports the TR-069 agreement of the tactical management of communicating terminal all being followed industrial standard with the management and monitoring center.Standard TR-069 agreement has expanded relevant parameter and the RPC of failure monitoring through expanding, and comprises that fault rank parameter, fault report RPC, fault message form etc.
Communicating terminal adopts Inform RPC notice management and monitoring center by the TR-069 agreement, and its own IP address, device id, software and hardware version, secure identity information are provided.
(2) legitimacy of this terminal is judged at the management and monitoring center according to the identity information in the log-on message of communicating terminal; For legal communicating terminal, register the information of this communicating terminal, if the disabled user, then refusal registration.
Specifically, the device id that the management and monitoring center provides according to communicating terminal, secure identity information judge whether communicating terminal is legal, legal then IP address, port, the device id of the resource management module registering apparatus by the management and monitoring center.
(3) communicating terminal to having succeeded in registration, divide into groups to communicating terminal according to the information that the user registers in the management and monitoring center.
User class, unit type, equipment region, equipment subnet etc. are pressed according to the natural information of communicating terminal, operation information etc. in the management and monitoring center, communicating terminal are divided into groups, for the failure strategy management of communicating terminal provides basic data.
(4) the management and monitoring center is provided with different alarm report ranks, and is issued to communicating terminal the different grouping of communicating terminal.
The management and monitoring center is according to the operation needs, by policy management module is that the different fault of communicating terminal configuration of different groups reports rank, disposing different faults reports rank to adopt the standard Set Parameter Values method of TR-069 agreement, for example, for advanced level user monitors the fault message of all grades, monitor the fault message of serious grade for domestic consumer.
(5) when communicating terminal produces warning information in running, communicating terminal is determined to report fault message or the daily record of minute book earth fault to the management and monitoring center according to the alarm report rank of self.
The communicating terminal generation warning information that is in operation, according to other setting of alarm report level, judge the alarm report rank that current alarm reports rank whether to be higher than to have set, decision is to report fault message to the management and monitoring center, still with this fault message minute book earth fault daily record.
If communicating terminal is in operation and produces alarm is common alarm, when the alarm report rank that has been provided with was high severity alarm, then communicating terminal was recorded in local fault log with this fault message, waited for that the management and monitoring center obtains this fault log; If communicating terminal is in operation and produces alarm is high severity alarm, then communicating terminal calls the RPC method (X_ZTE-COM_ALARM method) that the management and monitoring center provides, report fault message to the management and monitoring center, the alarm monitoring module at management and monitoring center is finished the collection of fault message.
(6) after the management and monitoring center receives the fault message of communicating terminal, notify this information to the management and monitoring terminal, simultaneously this fault message is recorded the database at management and monitoring center, the keeper carries out corresponding active process according to fault message.
The management and monitoring center adopts the mode of sound alarm or visual alert to notify this warning information to registered management and monitoring terminal according to the alarm report rank, and this warning information can be used in follow-up accident analysis or data mining.
Claims (10)
1. a communication terminal failure monitoring system is characterized in that, comprising:
Communicating terminal provides IP address, device id, software and hardware version and the secure identity information of communicating terminal to register to the management and monitoring center; When in running, producing warning information,, perhaps fault message is recorded as the fault log of communicating terminal itself to management and monitoring center report and alarm information; Described communicating terminal adopts the TR-069 agreement, and the TR-069 agreement is a wide area network communicating terminal management agreement;
The management and monitoring center, the log-on message of reception communicating terminal judges according to device id and secure identity information that communicating terminal provides whether communicating terminal is legal, registers for legal communicating terminal, to illegal communicating terminal refusal registration; The communicating terminal of having registered is divided into groups, the alarm report rank of the communicating terminal of different groups is set; When receiving the fault message of communicating terminal, notify this fault message to the management and monitoring terminal; The management and monitoring center is provided with database, and this database is used for record trouble information; The TR-069 agreement is adopted at described management and monitoring center;
The management and monitoring terminal, described management and monitoring terminal receives the fault message that described management and monitoring center reports, and controls described management and monitoring center by described management and monitoring terminal, and monitoring is by the fault message of pipe communicating terminal.
2. communication terminal failure monitoring system according to claim 1, it is characterized in that, described management and monitoring center is provided with resource management module, policy management module, alarm monitoring module, and wherein, described resource management module is used for IP address, port and the device id of poll terminal; Policy management module is that the communicating terminal config failure of different groups reports rank; The alarm monitoring module is used to carry out the collection of fault message.
3. communication terminal failure monitoring system according to claim 1 is characterized in that, divides into groups to equipment according to user class, unit type, equipment region or equipment subnet in the management and monitoring center.
4. the implementation method of a communication terminal failure monitoring comprises the steps:
(1) communicating terminal uses the TR-069 agreement to provide IP address, device id and the secure identity information of communicating terminal to be registered to the management and monitoring center;
(2) legitimacy of this terminal is judged at the management and monitoring center according to the identity information in the log-on message of communicating terminal; For legal communicating terminal, register the information of this communicating terminal, if the disabled user, then refusal registration;
(3) communicating terminal to having succeeded in registration, divide into groups to communicating terminal according to the information that the user registers in the management and monitoring center;
(4) the management and monitoring center is provided with different alarm report ranks, and is issued to communicating terminal the different grouping of communicating terminal;
(5) when communicating terminal produces warning information in running, communicating terminal is determined to report fault message or the daily record of minute book earth fault to the management and monitoring center according to the alarm report rank of self;
(6) after the management and monitoring center receives the fault message of communicating terminal, notify this information to the management and monitoring terminal, simultaneously this fault message is recorded the database at management and monitoring center, the keeper carries out corresponding active process according to fault message.
5. according to the implementation method of the described communication terminal failure of claim 4 monitoring, it is characterized in that, step (1) is specially, communicating terminal is by the TR-069 agreement, adopt remote procedure call mechanism Notification Method Inform RPC notice management and monitoring center, its own IP address, device id, software and hardware version and secure identity information are provided, described TR-069 agreement has expanded relevant parameter and the remote procedure call mechanism RPC of failure monitoring, and described TR-069 agreement comprises that the other parameter of failure level, fault report RPC, fault message form.
6. the implementation method of communication terminal failure monitoring according to claim 4, it is characterized in that, step (2) is specially, device id that the management and monitoring center provides according to communicating terminal and secure identity information judge whether communicating terminal is legal, legal then IP address, port and the device id of the resource management module registering apparatus by the management and monitoring center.
7. the implementation method of communication terminal failure monitoring according to claim 4, it is characterized in that, in the step (3), the management and monitoring center is according to user class, unit type, equipment region or the equipment subnet of communicating terminal, communicating terminal is divided into groups, and managing for the failure strategy of communicating terminal provides basic data.
8. the implementation method of communication terminal failure according to claim 4 monitoring is characterized in that, in the step (4), the management and monitoring center is according to the operation needs, is that the different fault of communicating terminal configuration of different groups reports rank by policy management module.
9. the implementation method of communication terminal failure monitoring according to claim 4, it is characterized in that, in the step (5), if producing alarm in running, communicating terminal is common alarm, when the alarm report rank that has been provided with is high severity alarm, then communicating terminal is recorded in local fault log with this fault message, waits for that the management and monitoring center obtains this fault log; Be high severity alarm if communicating terminal produces alarm in running, then communicating terminal calls the RPC method that the management and monitoring center provides, and reports fault message to the management and monitoring center, and the alarm monitoring module at management and monitoring center is finished the collection of fault message.
10. the implementation method of communication terminal failure monitoring according to claim 4, it is characterized in that, in the step (6), after the management and monitoring center receives the warning information that communicating terminal reports, according to the alarm report rank, adopt the mode of sound alarm or visual alert to notify this warning information to registered management and monitoring terminal, and write down this warning information in the data at management and monitoring center, this warning information is used for accident analysis or data mining.
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| CN101115264A (en) | 2008-01-30 |
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