CN104468166B - A kind of alarming processing priority determines method and system - Google Patents

A kind of alarming processing priority determines method and system Download PDF

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Publication number
CN104468166B
CN104468166B CN201310430749.5A CN201310430749A CN104468166B CN 104468166 B CN104468166 B CN 104468166B CN 201310430749 A CN201310430749 A CN 201310430749A CN 104468166 B CN104468166 B CN 104468166B
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China
Prior art keywords
mapping relations
information
alarm
impact degree
priority
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CN201310430749.5A
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Chinese (zh)
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CN104468166A (en
Inventor
付光荣
陈楠
宋汉增
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中兴通讯股份有限公司
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00Arrangements for maintenance or administration or management of packet switching networks
    • H04L41/06Arrangements for maintenance or administration or management of packet switching networks involving management of faults or events or alarms
    • H04L41/0604Alarm or event filtering, e.g. for reduction of information
    • H04L41/0609Alarm or event filtering, e.g. for reduction of information based on severity or priority

Abstract

The invention discloses a kind of alarming processing priority to determine method, comprising: the first mapping relations of setting, the second mapping relations and third mapping relations;After receiving warning information, net element information and alarm code are extracted from warning information, according to extracted net element information, alarm code, first mapping relations, second mapping relations and the third mapping relations, the processing priority of current alarm is determined.The present invention further simultaneously discloses a kind of alarming processing priority and determines system, using the present invention can in mass alarm information fast search is to significant alarm, to improve the working efficiency of operation maintenance monitoring and automatic operation maintenance.

Description

A kind of alarming processing priority determines method and system

Technical field

The present invention relates to network alarm management technologies more particularly to a kind of alarming processing priority to determine method and system.

Background technique

In existing network administrative skill, alarm is a most important component part.Alarm is to the system being currently running A kind of warning of the abnormal conditions occurred, alarm can provide maximized information content to help user to find and position event Barrier.

The level that alarm management technology is in all webs' watch passes through system from the angle of user's operation maintenance network It designs to property, timely and accurately acquires the fault message of each monitoring point, by layered shaping and distribution of services, can finally be provided to use The valuable failure guiding opinion in family, help user in the case where minimum cost quick positioning failure and send work recovery processing, And the quality assurance of functional strategies is provided, the user for maximumlly meeting the whole network failure monitoring requires.

In real network monitoring, since the network equipment is various in existing network, it can go out in the watch-list of network management system Now a large amount of warning information, monitoring personnel can only retrieve critical alarm in mass alarm information according to working experience and preferentially locate Reason.

But in existing network administrative skill, generalling use the mode that redefines of alarm grade, to calculate alarming processing preferential Grade, this mode are only alarm level in terms of single to calculate alarming processing priority;However, whether determining an alarm Promptly in addition to needing to pay close attention to alarm level, it is also necessary to comprehensively consider alarm cause, alarm occurs region there are time and alarm and believes The many factors such as breath consider.For example, same type alarm generation is more serious in suburb influence degree than occurring in central area Much;Therefore, the judgement of alarming processing priority should be accounted in conjunction with multiple dimensions, it especially should be in conjunction with alarm industry Business disturbance degree, regional impact degree etc..

Under normal conditions, only veteran operation and maintenance personnel can judge according to above-mentioned several aspects It is excellent can not to retrieve critical alarm from mass alarm information if monitoring personnel experience is insufficient for the processing priority of alarm It first handles, in this way, largely affecting the requirement of network failure monitoring.

Summary of the invention

It determines method in view of this, the main purpose of the embodiment of the present invention is to provide a kind of alarming processing priority and is System, can in mass alarm information fast search to significant alarm, thus improve operation maintenance monitor and automatic operation maintenance Working efficiency.

In order to achieve the above objectives, the technical scheme of the present invention is realized as follows:

The present invention provides a kind of alarming processing priority to determine method, this method comprises: the first mapping relations of setting, the Two mapping relations and third mapping relations;The method also includes:

Warning information is received, and extracts net element information and alarm code from warning information;

According to the net element information of extraction, alarm code, first mapping relations, second mapping relations and described Third mapping relations determine the processing priority of current alarm.

In above scheme, setting the first mapping relations, the second mapping relations and the third mapping relations include: setting The first mapping relations, alarm code between net element information and regional impact degree and the second mapping relations between service impact degree, And the third mapping relations between regional impact degree and service impact degree and alarming processing priority.

It is described to be reflected according to the net element information of extraction, alarm code, first mapping relations, described second in above scheme Relationship and the third mapping relations are penetrated, determine the processing priority of current alarm, comprising:

According to the net element information of extraction and the first set mapping relations, the regional impact degree of current alarm is determined;

According to the alarm code of extraction and the second set mapping relations, the service impact degree of current alarm is determined;

According to identified regional impact degree, service impact degree and third mapping relations, the processing of current alarm is determined Priority.

It is described that current alarm is determined according to the net element information and the first set mapping relations of extraction in above scheme Regional impact degree, comprising:

The geographic area according to belonging to net element information determines network element affiliated area;

The corresponding regional impact degree of the network element is determined according to affiliated area.

The present invention also provides a kind of alarming processing priority to determine system, which includes: setup module, alarm reception Module, information extraction modules, Priority Determination module;Wherein,

The setup module, for the first mapping relations, the second mapping relations and third mapping relations to be arranged;

The alarm receiving module, for receiving warning information;

The information extraction modules, for extracting net element information and alarm code from warning information, and by the network element of extraction Information and alarm code are sent to Priority Determination module;

The Priority Determination module, for according to extracted net element information, alarm code, first mapping relations, Second mapping relations and the third mapping relations, determine the processing priority of current alarm.

In above scheme, the setup module be also used to store the first set mapping relations, the second mapping relations, with And third mapping relations, and it is supplied to Priority Determination module.

In above scheme, the setup module is specifically used for the first mapping between setting net element information and regional impact degree At the second mapping relations and regional impact degree and service impact degree and alarm between relationship, alarm code and service impact degree Manage the third mapping relations between priority.

In above scheme, the Priority Determination module includes: that the first dimension determines that submodule, the second dimension determine submodule Block and priority determine submodule;Wherein,

First dimension determines submodule, and the net element information and first for being extracted according to information extraction modules reflect Relationship is penetrated, determines the regional impact degree of current alarm, and identified regional impact degree is sent to priority and determines submodule;

Second dimension determines submodule, alarm code and the second mapping for being extracted according to information extraction modules Relationship determines the service impact degree of current alarm, and identified service impact degree is sent to priority and determines submodule;

The priority determines submodule, for according to regional impact degree, service impact degree and the third mapping received Relationship determines the processing priority of current alarm.

Alarming processing priority provided by the embodiment of the present invention determines method and system, setting net element information and region shadow The first mapping relations, alarm code between loudness and the second mapping relations between service impact degree and regional impact degree and Third mapping relations between service impact degree and alarming processing priority;After receiving warning information, mentioned from warning information Take out net element information and alarm code, according to extracted net element information, alarm code, the first mapping relations, the second mapping relations with And third mapping relations, determine the processing priority of the alarm currently received;In this way, being combined when determining alert priority Two dimensions of service impact degree and regional impact degree of alarm, the common processing priority for determining an alarm;In this way, for industry The alarm that business disturbance degree is high, regional impact degree is big can be identified as high priority alarm, and service impact degree is low, regional impact degree is small Alarm then can be identified as low priority alarm;So that alert priority high and low energy is intuitively identified, user can be in magnanimity Fast search greatly improves the working efficiency and foundation of operation maintenance monitoring personnel to significant alarm in warning information The efficiency of priority automation operation maintenance.

Detailed description of the invention

Fig. 1 is that alarming processing of embodiment of the present invention priority determines method implementation process schematic diagram;

Fig. 2 is that alarming processing of embodiment of the present invention priority determines system composed structure schematic diagram;

Specific embodiment

The basic thought of the embodiment of the present invention is: setting net element information and regional impact degree between the first mapping relations, The second mapping relations and regional impact degree and service impact degree and alarming processing between alarm code and service impact degree are preferential Third mapping relations between grade;After receiving warning information, net element information and alarm code are extracted from warning information, according to Extracted net element information, alarm code, the first mapping relations, the second mapping relations and third mapping relations determine current institute The processing priority of the alarm received.

Here, the first mapping relations between the net element information and regional impact degree are as shown in table 1, and table 1 is network element letter Breath and regional impact degree relation mapping table.

Table 1

In table 1, the regional impact degree of alarm is mainly the geographical location of comprehensive warning generation to consider, according to the hair of alarm Regional impact degree is divided into " VIP user area ", " government, mechanism, school, doctor by the importance of the raw affiliated geographic area in position Institute ", " commercial center ", " urban area ", " rural area ", " Along Traffic Trunk Lines ", " unknown area " and " meagrely-populated area " etc. Eight grades, alarm occur in different geographic areas, can be different to the processing priority level of alarm.

Further, it is based on table 1, after extracting net element information from warning information, first according to belonging to net element information Geographic area determines network element affiliated area, determines the corresponding regional impact degree of the network element further according to affiliated area.

The second mapping relations between alarm code and service impact degree are as shown in table 2, and table 2 is alarm code and service impact degree Relation mapping table.

Table 2

In table 2, service impact degree is mainly information expressed by comprehensive warning itself to establish;Specifically, according to alarm Alarm business disturbance degree grade classification can be " business moves back clothes ", " business degradation " and " business is normal " three grades by reason;Its In, " business moves back clothes " indicates that the function of carrying will be not normally functioning if such alarm occurs for network element, belongs to important urgent Alarm, the service impact highest of this kind of alarm;" business degradation " indicates if such alarm, the function energy of carrying occur for network element Enough operations or part are run, but service quality is declined;" business is normal " indicates that such alarm, carrying occur for network element Function can operate normally, operation and maintenance personnel do not need first time worksheet processing maintenance, urgency level is minimum, but need Operation and maintenance personnel gives more sustained attention.

Further, it is based on table 2, after extracting alarm code from warning information, can be alerted according to belonging to alarm code pair The service impact degree answered directly determines the service impact degree of the alarm.

Tables 1 and 2 gives two kinds of mapping relations, and two kinds of mapping relations can be matched in network management system in advance by user It sets.

After determining both the above mapping relations, it can determine that different geographical disturbance degree is corresponding according to above two mapping relations The processing priority alerted under different business disturbance degree, as shown in table 3, table 3 are regional impact degree and industry in the embodiment of the present invention The third mapping table of business disturbance degree and alarming processing priority.Wherein, regional impact degree, service impact degree are two differences Dimension, have a different brackets to the division of each dimension, the different brackets of two dimensions forms a two-dimensional map table.

Table 3

In table 3, the quantity that priority height passes through symbol " * " indicates that quantity more multilist shows that priority is higher, table 3 In shown priority height can be by user according to specifically needing self-setting;Priority height can also be by customized The different of color indicate that color is more obvious, and expression priority is higher.

In the embodiment of the present invention, table 3 has only included regional impact degree, service impact degree the two dimensions, passes through region shadow Loudness and service impact degree determine alarming processing priority.In practical applications, alarming processing priority can also be according to more Dimension because usually determining, that is to say, that table 3 can be designed as three-dimensional table, four dimension tables etc. according to actual needs, accordingly , it is multiple to determine that the influence factor number of alarming processing priority can be extended to.For example for, it is assumed that set table 3 ' It is calculated as three-dimensional table, then, in addition to regional impact degree and service impact degree, a time effects degree can also be increased.

For the table 3 ' being made of multiple dimensions, the same current alarm and each of first being determined respectively according to various mapping relations The corresponding relationship of dimensional information, and then according to the mapping relations of each dimensional information and alarming processing priority, it is final to determine The alarming processing priority of current alarm.Such as: region shadow when table 3 ' increases having time dimension, in addition to first determining current alarm The time effects degree of current alarm is also predefined in loudness and service impact degree, later, according to region disturbance degree, service impact degree Determine the alarming processing priority of current alarm jointly with time effects degree.

Hereafter only the specific implementation of the embodiment of the present invention is illustrated by taking table 1 given above, table 2 and table 3 as an example, When table 3 is related to more dimensional informations, similar treatment process can be used.

The embodiment of the present invention proposes a kind of alarming processing priority and determines method, as shown in Figure 1, the embodiment of the present invention Alarming processing priority determines that method includes:

Step S10: the first mapping relations, alarm code and service impact degree between setting net element information and regional impact degree Between the second mapping relations and regional impact degree and service impact degree and alarming processing priority between third map close System;

In practical applications, first mapping relations, the second mapping relations and third mapping relations can be used respectively Table 1, table 2 and table 3 indicate.

For not setting up the alarm of the mapping relations as shown in table 1, table 2 and table 3, the processing priority accordingly alerted is generally adopted With the original processing priority for itself being included in warning information.

Step S20: receiving warning information, and net element information and alarm code are extracted from warning information;

Step S30: according to the net element information of extraction and the first mapping relations, the regional impact degree of current alarm is determined;

Specifically, step S30 is that first the geographic area according to belonging to net element information determines network element affiliated area, further according to institute Belong to region and determines the corresponding regional impact degree of the network element;

Step S40: according to the alarm code of extraction and the second mapping relations, the service impact degree of current alarm is determined;

In practical applications, step S30, which step of S40 is first carried out and is ok.

Step S50: it according to identified regional impact degree and service impact degree and third mapping relations, determines current The processing priority of alarm.

Fig. 2 is that alarming processing of embodiment of the present invention priority determines system composed structure schematic diagram, as shown in Fig. 2, this hair The alarming processing priority of bright embodiment determines that system includes: setup module 10, alarm receiving module 20, information extraction modules 30, Priority Determination module 40;Wherein,

Setup module 10, the first mapping relations, alarm code and industry for being arranged between net element information and regional impact degree Be engaged between the second mapping relations and regional impact degree and service impact degree and alarming processing priority between disturbance degree the Three mapping relations;

Here, setup module 10 is also used to store the first set mapping relations, the second mapping relations and third and reflects Relationship is penetrated, and is supplied to Priority Determination module 40;

Receiving module 20 is alerted, for receiving warning information;

Information extraction modules 30 are believed for extracting net element information and alarm code from warning information, and by the network element of extraction Breath and alarm code are sent to Priority Determination module 40;

Priority Determination module 40, for being reflected according to extracted net element information, alarm code, the first mapping relations, second Relationship and third mapping relations are penetrated, determine the processing priority of current alarm.

The setup module 10, alarm receiving module 20, information extraction modules 30, Priority Determination module 40 are actually being answered It, can by the central processing unit (CPU) of network element device, microprocessor (MPU), digital signal processor (DSP) or scene in It programs gate array (FPGA).

Further, Priority Determination module 40 includes that the first dimension determines that submodule 41, the second dimension determine submodule 42 and priority determine submodule 43;Wherein,

First dimension determines submodule 41, and the net element information and first for being extracted according to information extraction modules 20 reflect Relationship is penetrated, determines the regional impact degree of current alarm, and identified regional impact degree is sent to priority and determines submodule 43;

Second dimension determines submodule 42, alarm code and the second mapping for being extracted according to information extraction modules 20 Relationship determines the service impact degree of current alarm, and identified service impact degree is sent to priority and determines submodule 43;

Priority determines submodule 43, for being closed according to regional impact degree, service impact degree and the third mapping received System, determines the processing priority of current alarm.

First dimension determines that submodule 41, the second dimension determine that submodule 42 and priority determine submodule 43 It in practical applications, can be by CPU, MPU, DSP or FPGA of network element device.

In addition, determining that method is lifted to alarming processing priority provided by the invention below by a specific alarm P Example illustrates, in the present embodiment, the region as locating for it of network element 053 occurs power breakdown and generates and report an alarm for power-off P. The present embodiment alarming processing priority determine method the following steps are included:

Step S11: the first mapping relations, alarm code and service impact degree between setting net element information and regional impact degree Between the second mapping relations and regional impact degree and service impact degree and alarming processing priority between third map close System;

Step S21: receiving the warning information of alarm P, and net element information 053 and alarm code are extracted from warning information 000000005;

Step S31: according to the net element information 053 and the first mapping relations of extraction, the regional impact of current alarm P is determined Degree is " government, mechanism, school, hospital " this grade;

Specifically, for the first mapping relations using shown in table 1, step S31 is the first geographic area according to belonging to net element information It determines 053 affiliated area 05 of network element, determines that the corresponding regional impact degree of network element 053 is " government, machine further according to affiliated area 05 This grade of structure, school, hospital ";

Step S41: according to the alarm code 000000005 and the second mapping relations of extraction, the business of current alarm P is determined Disturbance degree is " business moves back clothes " this grade;

Step S51: according to identified regional impact degree " government, mechanism, school, hospital " and service impact degree " business Move back clothes " and third mapping relations, determine that the processing priority for obtaining current alarm P is " * * * * * * * ".

Specifically, third mapping relations are using shown in table 3.

The alarming processing priority provided through the embodiment of the present invention determines method and system, so that alert priority height It can intuitively be identified, user can greatly improve operation to significant alarm by fast search in mass alarm information Safeguard the working efficiency of monitoring personnel and the efficiency according to priority automation operation maintenance.

The foregoing is only a preferred embodiment of the present invention, is not intended to limit the scope of the present invention.

Claims (6)

1. a kind of alarming processing priority determines method, which is characterized in that setting the first mapping relations, the second mapping relations and Third mapping relations;The method also includes:
Warning information is received, and extracts net element information and alarm code from warning information;
According to the net element information of extraction, alarm code, first mapping relations, second mapping relations and the third Mapping relations determine the processing priority of current alarm;
Wherein, the relationship between the first mapping relations characterization net element information and regional impact degree, second mapping relations Characterize the relationship between alarm code and service impact degree, the third mapping table expropriation of land domain disturbance degree and service impact degree with Relationship between alarming processing priority.
2. the method according to claim 1, wherein described according to the net element information of extraction, alarm code, described One mapping relations, second mapping relations and the third mapping relations, determine the processing priority of current alarm, packet It includes:
According to the net element information of extraction and the first set mapping relations, the regional impact degree of current alarm is determined;
According to the alarm code of extraction and the second set mapping relations, the service impact degree of current alarm is determined;
According to identified regional impact degree, service impact degree and third mapping relations, determine that the processing of current alarm is preferential Grade.
3. according to the method described in claim 2, it is characterized in that, described according to the net element information of extraction and set One mapping relations determine the regional impact degree of current alarm, comprising:
The geographic area according to belonging to net element information determines network element affiliated area;
The corresponding regional impact degree of the network element is determined according to affiliated area.
4. a kind of alarming processing priority determines system, which is characterized in that the system comprises: setup module, alarm receive mould Block, information extraction modules, Priority Determination module;Wherein,
Setup module, for the first mapping relations, the second mapping relations and third mapping relations to be arranged;Receiving module is alerted, For receiving warning information;
Information extraction modules, for extracting net element information and alarm code from warning information, and by the net element information and announcement of extraction Alert code is sent to Priority Determination module;
Priority Determination module, for according to extracted net element information, alarm code, first mapping relations, described second Mapping relations and the third mapping relations, determine the processing priority of current alarm;
Wherein, the relationship between the first mapping relations characterization net element information and regional impact degree, second mapping relations Characterize the relationship between alarm code and service impact degree, the third mapping table expropriation of land domain disturbance degree and service impact degree with Relationship between alarming processing priority.
5. system according to claim 4, which is characterized in that the setup module is also used to store set first Mapping relations, the second mapping relations and third mapping relations, and it is supplied to Priority Determination module;Wherein, described first reflects Penetrate the relationship between relationship characterization net element information and regional impact degree, the second mapping relations characterization alarm code and service impact Relationship between degree, between the third mapping table expropriation of land domain disturbance degree and service impact degree and alarming processing priority Relationship.
6. system according to claim 4, which is characterized in that the Priority Determination module includes: that the first dimension determines Submodule, the second dimension determine that submodule and priority determine submodule;Wherein,
First dimension determines submodule, net element information and the first mapping relations for being extracted according to information extraction modules, really Determine the regional impact degree of current alarm, and identified regional impact degree is sent to priority and determines submodule;
Second dimension determines submodule, alarm code and the second mapping relations for being extracted according to information extraction modules, determines The service impact degree of current alarm, and identified service impact degree is sent to priority and determines submodule;
Priority determines submodule, for regional impact degree, service impact degree and third mapping relations that basis receives, really Determine the processing priority of current alarm.
CN201310430749.5A 2013-09-18 2013-09-18 A kind of alarming processing priority determines method and system CN104468166B (en)

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