CA2532895C - Appareil pour superviser un systeme automatique de repartition d'appels telephoniques - Google Patents

Appareil pour superviser un systeme automatique de repartition d'appels telephoniques Download PDF

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Publication number
CA2532895C
CA2532895C CA002532895A CA2532895A CA2532895C CA 2532895 C CA2532895 C CA 2532895C CA 002532895 A CA002532895 A CA 002532895A CA 2532895 A CA2532895 A CA 2532895A CA 2532895 C CA2532895 C CA 2532895C
Authority
CA
Canada
Prior art keywords
agent
supervisor
calls
agents
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA002532895A
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English (en)
Other versions
CA2532895A1 (fr
Inventor
William K. Clare
Donn P. Sundby
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Business Systems Inc
Original Assignee
Executone Inter Tel Business Information Systems Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/248,260 external-priority patent/US5465286A/en
Application filed by Executone Inter Tel Business Information Systems Inc filed Critical Executone Inter Tel Business Information Systems Inc
Priority claimed from CA002190955A external-priority patent/CA2190955C/fr
Publication of CA2532895A1 publication Critical patent/CA2532895A1/fr
Application granted granted Critical
Publication of CA2532895C publication Critical patent/CA2532895C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

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  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
CA002532895A 1994-05-24 1995-05-23 Appareil pour superviser un systeme automatique de repartition d'appels telephoniques Expired - Lifetime CA2532895C (fr)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/248,260 1994-05-24
US08/248,260 US5465286A (en) 1994-05-24 1994-05-24 Apparatus for supervising an automatic call distribution telephone system
CA002190955A CA2190955C (fr) 1994-05-24 1995-05-23 Appareil pour superviser un systeme automatique de repartition d'appels telephoniques

Related Parent Applications (1)

Application Number Title Priority Date Filing Date
CA002190955A Division CA2190955C (fr) 1994-05-24 1995-05-23 Appareil pour superviser un systeme automatique de repartition d'appels telephoniques

Publications (2)

Publication Number Publication Date
CA2532895A1 CA2532895A1 (fr) 1995-12-07
CA2532895C true CA2532895C (fr) 2008-07-15

Family

ID=36035935

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002532895A Expired - Lifetime CA2532895C (fr) 1994-05-24 1995-05-23 Appareil pour superviser un systeme automatique de repartition d'appels telephoniques

Country Status (1)

Country Link
CA (1) CA2532895C (fr)

Also Published As

Publication number Publication date
CA2532895A1 (fr) 1995-12-07

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