CA2532895C - Appareil pour superviser un systeme automatique de repartition d'appels telephoniques
- Google Patents
Appareil pour superviser un systeme automatique de repartition d'appels telephoniques
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Publication number
CA2532895C
CA2532895CCA002532895ACA2532895ACA2532895CCA 2532895 CCA2532895 CCA 2532895CCA 002532895 ACA002532895 ACA 002532895ACA 2532895 ACA2532895 ACA 2532895ACA 2532895 CCA2532895 CCA 2532895C
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CA
Canada
Prior art keywords
agent
supervisor
calls
agents
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Business Systems Inc
Original Assignee
Executone Inter Tel Business Information Systems Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/248,260external-prioritypatent/US5465286A/en
Application filed by Executone Inter Tel Business Information Systems IncfiledCriticalExecutone Inter Tel Business Information Systems Inc
Priority claimed from CA002190955Aexternal-prioritypatent/CA2190955C/fr
Publication of CA2532895A1publicationCriticalpatent/CA2532895A1/fr
Application grantedgrantedCritical
Publication of CA2532895CpublicationCriticalpatent/CA2532895C/fr
Sub-Exchange Stations And Push- Button Telephones
(AREA)
CA002532895A1994-05-241995-05-23Appareil pour superviser un systeme automatique de repartition d'appels telephoniques
Expired - LifetimeCA2532895C
(fr)