CA1310390C - Systeme de commande de communications pour ligne telephonique - Google Patents

Systeme de commande de communications pour ligne telephonique

Info

Publication number
CA1310390C
CA1310390C CA000579424A CA579424A CA1310390C CA 1310390 C CA1310390 C CA 1310390C CA 000579424 A CA000579424 A CA 000579424A CA 579424 A CA579424 A CA 579424A CA 1310390 C CA1310390 C CA 1310390C
Authority
CA
Canada
Prior art keywords
call
station
incoming
line
attendant
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
CA000579424A
Other languages
English (en)
Inventor
John Richard Prohs
Phillip Edward Sandilands
Nicholas Efthyvoulos
Charles Garvey Akins
Michael Retus Scheid
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AMBASSADOR COLLEGE
Original Assignee
AMBASSADOR COLLEGE
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AMBASSADOR COLLEGE filed Critical AMBASSADOR COLLEGE
Application granted granted Critical
Publication of CA1310390C publication Critical patent/CA1310390C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5125—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with remote located operators
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5175—Call or contact centers supervision arrangements

Landscapes

  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Sub-Exchange Stations And Push- Button Telephones (AREA)
CA000579424A 1987-10-05 1988-10-04 Systeme de commande de communications pour ligne telephonique Expired - Lifetime CA1310390C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US10672687A 1987-10-05 1987-10-05
US106,726 1987-10-05

Publications (1)

Publication Number Publication Date
CA1310390C true CA1310390C (fr) 1992-11-17

Family

ID=22312928

Family Applications (1)

Application Number Title Priority Date Filing Date
CA000579424A Expired - Lifetime CA1310390C (fr) 1987-10-05 1988-10-04 Systeme de commande de communications pour ligne telephonique

Country Status (3)

Country Link
EP (1) EP0383790A4 (fr)
CA (1) CA1310390C (fr)
WO (1) WO1989003146A1 (fr)

Cited By (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5442690A (en) 1992-08-25 1995-08-15 Bell Communications Research, Inc. Telecommunication service record structure and method of execution
US5455853A (en) 1992-08-25 1995-10-03 Bell Communications Research, Inc. Method of creating a telecommunication service template
US5463682A (en) 1992-08-25 1995-10-31 Bell Communications Research, Inc. Method of creating user-defined call processing procedures
US5481601A (en) 1992-08-25 1996-01-02 Bell Communications Research Inc. System and method for creating, transfering, and monitoring services in a telecommunication system
US5511116A (en) 1992-08-25 1996-04-23 Bell Communications Research Inc. Method of creating and accessing value tables in a telecommunication service creation and execution environment

Families Citing this family (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5271058A (en) * 1989-11-27 1993-12-14 Unifi Communications Corporation Switchless automatic call distribution system used with a combination of networks
US5036535A (en) * 1989-11-27 1991-07-30 Unifi Communications Corporation Switchless automatic call distribution system
US5274700A (en) * 1989-11-27 1993-12-28 Unifi Communications Corporation Methods of automatically rerouting an incoming telephone call placed over a network
GB9506290D0 (en) * 1995-03-28 1995-05-17 British Telecomm Teleworking arrangements

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3881060A (en) * 1973-06-04 1975-04-29 Bell Telephone Labor Inc Emergency reporting system
US3859473A (en) * 1973-07-31 1975-01-07 Stromberg Carlson Corp Centralized attendant service arrangement for PABX complex
US4400587A (en) * 1981-08-25 1983-08-23 Rockwell International Corporation Overflow and diversion to a foreign switch
US4656623A (en) * 1985-05-03 1987-04-07 American Telephone And Telegraph Company Agent communication arrangements for telecommunication systems
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service

Cited By (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5442690A (en) 1992-08-25 1995-08-15 Bell Communications Research, Inc. Telecommunication service record structure and method of execution
US5455853A (en) 1992-08-25 1995-10-03 Bell Communications Research, Inc. Method of creating a telecommunication service template
US5463682A (en) 1992-08-25 1995-10-31 Bell Communications Research, Inc. Method of creating user-defined call processing procedures
US5481601A (en) 1992-08-25 1996-01-02 Bell Communications Research Inc. System and method for creating, transfering, and monitoring services in a telecommunication system
US5511116A (en) 1992-08-25 1996-04-23 Bell Communications Research Inc. Method of creating and accessing value tables in a telecommunication service creation and execution environment
US5608789A (en) 1992-08-25 1997-03-04 Bell Communications Research, Inc. Method of creating user-defined call processing procedures

Also Published As

Publication number Publication date
WO1989003146A1 (fr) 1989-04-06
EP0383790A4 (en) 1992-09-23
EP0383790A1 (fr) 1990-08-29

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Legal Events

Date Code Title Description
MKLA Lapsed