CA2387658A1 - Interactive television systems with live customer service - Google Patents

Interactive television systems with live customer service Download PDF

Info

Publication number
CA2387658A1
CA2387658A1 CA002387658A CA2387658A CA2387658A1 CA 2387658 A1 CA2387658 A1 CA 2387658A1 CA 002387658 A CA002387658 A CA 002387658A CA 2387658 A CA2387658 A CA 2387658A CA 2387658 A1 CA2387658 A1 CA 2387658A1
Authority
CA
Canada
Prior art keywords
user
user equipment
customer service
method defined
service representative
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002387658A
Other languages
English (en)
French (fr)
Inventor
Michael D. Ellis
G. Victor Treyz
William L. Thomas
Todd A. Walker
L. Joe Hedges
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Adeia Guides Inc
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2387658A1 publication Critical patent/CA2387658A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/16—Analogue secrecy systems; Analogue subscription systems
    • H04N7/162—Authorising the user terminal, e.g. by paying; Registering the use of a subscription channel, e.g. billing
    • H04N7/165—Centralised control of user terminal ; Registering at central
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25808—Management of client data
    • H04N21/25816—Management of client data involving client authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25866—Management of end-user data
    • H04N21/25875—Management of end-user data involving end-user authentication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/41—Structure of client; Structure of client peripherals
    • H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
    • H04N21/4223—Cameras
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/45—Management operations performed by the client for facilitating the reception of or the interaction with the content or administrating data related to the end-user or to the client device itself, e.g. learning user preferences for recommending movies, resolving scheduling conflicts
    • H04N21/462—Content or additional data management, e.g. creating a master electronic program guide from data received from the Internet and a Head-end, controlling the complexity of a video stream by scaling the resolution or bit-rate based on the client capabilities
    • H04N21/4622—Retrieving content or additional data from different sources, e.g. from a broadcast channel and the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/472—End-user interface for requesting content, additional data or services; End-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification, for manipulating displayed content
    • H04N21/4722—End-user interface for requesting content, additional data or services; End-user interface for interacting with content, e.g. for content reservation or setting reminders, for requesting event notification, for manipulating displayed content for requesting additional data associated with the content
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/47805—Electronic banking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/47815—Electronic shopping
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/4782—Web browsing, e.g. WebTV
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/4786—Supplemental services, e.g. displaying phone caller identification, shopping application e-mailing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/478—Supplemental services, e.g. displaying phone caller identification, shopping application
    • H04N21/4788—Supplemental services, e.g. displaying phone caller identification, shopping application communicating with other users, e.g. chatting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/485—End-user interface for client configuration
    • H04N21/4858—End-user interface for client configuration for modifying screen layout parameters, e.g. fonts, size of the windows
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/80—Generation or processing of content or additional data by content creator independently of the distribution process; Content per se
    • H04N21/81—Monomedia components thereof
    • H04N21/812—Monomedia components thereof involving advertisement data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/16—Analogue secrecy systems; Analogue subscription systems
    • H04N7/173—Analogue secrecy systems; Analogue subscription systems with two-way working, e.g. subscriber sending a programme selection signal
    • H04N7/17309—Transmission or handling of upstream communications
    • H04N7/17318—Direct or substantially direct transmission and handling of requests
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N9/00—Details of colour television systems
    • H04N9/79—Processing of colour television signals in connection with recording
    • H04N9/80—Transformation of the television signal for recording, e.g. modulation, frequency changing; Inverse transformation for playback
    • H04N9/804—Transformation of the television signal for recording, e.g. modulation, frequency changing; Inverse transformation for playback involving pulse code modulation of the colour picture signal components
    • H04N9/8042—Transformation of the television signal for recording, e.g. modulation, frequency changing; Inverse transformation for playback involving pulse code modulation of the colour picture signal components involving data reduction
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/22—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks comprising specially adapted graphical user interfaces [GUI]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5064—Customer relationship management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/508—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement
    • H04L41/509—Network service management, e.g. ensuring proper service fulfilment according to agreements based on type of value added network service under agreement wherein the managed service relates to media content delivery, e.g. audio, video or TV
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N5/00—Details of television systems
    • H04N5/76—Television signal recording
    • H04N5/78—Television signal recording using magnetic recording
    • H04N5/781—Television signal recording using magnetic recording on disks or drums

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Multimedia (AREA)
  • Databases & Information Systems (AREA)
  • Computer Security & Cryptography (AREA)
  • Human Computer Interaction (AREA)
  • Business, Economics & Management (AREA)
  • Computer Graphics (AREA)
  • General Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Marketing (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
CA002387658A 1999-10-29 2000-10-27 Interactive television systems with live customer service Abandoned CA2387658A1 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US16235599P 1999-10-29 1999-10-29
US60/162,355 1999-10-29
PCT/US2000/029742 WO2001033858A1 (en) 1999-10-29 2000-10-27 Interactive television systems with live customer service

Publications (1)

Publication Number Publication Date
CA2387658A1 true CA2387658A1 (en) 2001-05-10

Family

ID=22585275

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002387658A Abandoned CA2387658A1 (en) 1999-10-29 2000-10-27 Interactive television systems with live customer service

Country Status (6)

Country Link
EP (1) EP1224809A1 (ja)
JP (1) JP2003515267A (ja)
CN (1) CN1387730A (ja)
AU (1) AU1241301A (ja)
CA (1) CA2387658A1 (ja)
WO (1) WO2001033858A1 (ja)

Families Citing this family (23)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP1288812A3 (en) * 2001-08-27 2004-08-25 Matsushita Electric Industrial Co., Ltd. Broadcast mail receiving device and its method
US20040032486A1 (en) 2002-08-16 2004-02-19 Shusman Chad W. Method and apparatus for interactive programming using captioning
US20030196206A1 (en) 2002-04-15 2003-10-16 Shusman Chad W. Method and apparatus for internet-based interactive programming
US20040210947A1 (en) 2003-04-15 2004-10-21 Shusman Chad W. Method and apparatus for interactive video on demand
CN100387038C (zh) * 2002-04-28 2008-05-07 黄金富 利用手机网络以手机作种的短信息广播系统
PL1644934T3 (pl) * 2003-07-02 2011-01-31 Koninl Philips Electronics Nv Kojarzenie nagrań telewizji interaktywnej z aplikacjami
CN100377551C (zh) * 2004-06-18 2008-03-26 腾讯科技（深圳）有限公司 应用即时消息提供即时通帮助的方法及其系统
GB2420211A (en) * 2004-11-12 2006-05-17 Next Generation Kiosk Ltd Kiosk
US7818340B1 (en) 2005-12-01 2010-10-19 Peter Warren Computer-implemented method and system for enabling network communication using sponsored chat links
US8732186B2 (en) 2005-12-01 2014-05-20 Peter Warren Computer-implemented method and system for enabling communication between networked users based on common characteristics
US8341238B2 (en) 2006-03-03 2012-12-25 Sharp Laboratories Of America, Inc. Methods and systems for multiple-device session synchronization
US9300920B2 (en) 2006-03-03 2016-03-29 Sharp Laboratories Of America, Inc. Method and system for configuring media-playing sets
US8325236B2 (en) 2006-03-03 2012-12-04 Sharp Laboratories Of America, Inc. Methods and systems for cable-connection detection
CN101043645B (zh) * 2006-03-20 2010-08-25 华为技术有限公司 流媒体节目互动实现方法及其系统
US7992086B2 (en) 2006-06-30 2011-08-02 Sharp Laboratories Of America, Inc. System and method for adjusting a media-playing set
GB0625178D0 (en) * 2006-12-18 2007-01-24 Ubc Media Group Plc Improvements relating to downloading data
US8682981B2 (en) 2007-01-19 2014-03-25 At&T Intellectual Property I, L.P. System and method for e-mail notification
US8156547B2 (en) 2008-01-15 2012-04-10 Sharp Laboratories Of America, Inc. Methods and systems for device-independent portable session synchronization
US8001236B2 (en) 2008-03-13 2011-08-16 Sharp Laboratories Of America, Inc. Methods and systems for content-consumption device monitoring and control
US8726323B2 (en) 2008-03-25 2014-05-13 At&T Intellectual Property I, Lp System and method for presenting support services
CN101877777B (zh) * 2009-04-30 2013-01-09 中国联合网络通信集团有限公司 交互式业务处理方法及系统和座席接口服务器
WO2011033530A2 (en) * 2009-09-14 2011-03-24 Tata Consultancy Services Ltd. System for sms value added service for active television shows received via a set top box
CN101827250B (zh) * 2010-04-21 2013-08-07 中兴通讯股份有限公司 一种移动终端电视互动业务的实现方法和系统

Family Cites Families (8)

* Cited by examiner, † Cited by third party
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US5715515A (en) * 1992-12-02 1998-02-03 Scientific-Atlanta, Inc. Method and apparatus for downloading on-screen graphics and captions to a television terminal
US5440632A (en) * 1992-12-02 1995-08-08 Scientific-Atlanta, Inc. Reprogrammable subscriber terminal
US5585866A (en) * 1993-09-09 1996-12-17 Miller; Larry Electronic television program guide schedule system and method including virtual channels
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
US5940383A (en) * 1996-01-29 1999-08-17 Qualcomm Incorporated Automatic data service selection
US5838314A (en) * 1996-02-21 1998-11-17 Message Partners Digital video services system with optional interactive advertisement capabilities
AUPP061697A0 (en) * 1997-12-01 1998-01-08 Dinn, Kevin Serial port network access system
US6484196B1 (en) * 1998-03-20 2002-11-19 Advanced Web Solutions Internet messaging system and method for use in computer networks

Also Published As

Publication number Publication date
JP2003515267A (ja) 2003-04-22
EP1224809A1 (en) 2002-07-24
AU1241301A (en) 2001-05-14
CN1387730A (zh) 2002-12-25
WO2001033858A1 (en) 2001-05-10

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Legal Events

Date Code Title Description
FZDE Discontinued
FZDE Discontinued

Effective date: 20051027