CA2381320A1 - Technique et dispositif d'acces a l'information - Google Patents

Technique et dispositif d'acces a l'information Download PDF

Info

Publication number
CA2381320A1
CA2381320A1 CA002381320A CA2381320A CA2381320A1 CA 2381320 A1 CA2381320 A1 CA 2381320A1 CA 002381320 A CA002381320 A CA 002381320A CA 2381320 A CA2381320 A CA 2381320A CA 2381320 A1 CA2381320 A1 CA 2381320A1
Authority
CA
Canada
Prior art keywords
information
customer
network
destination
query
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002381320A
Other languages
English (en)
Inventor
Ronald P. Muhlenhaupt
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
XERTUS SYNERGISTICS LLC
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2381320A1 publication Critical patent/CA2381320A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
    • H04M2203/355—Interactive dialogue design tools, features or methods
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42102—Making use of the called party identifier

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Cette invention concerne une technique, un procédé, un système et un dispositif permettant de fournir des informations via un seul numéro téléphonique (1) ou une seule adresse de réseau (2) faciles à mémoriser. Afin d'accélérer et de faciliter la vérification d'informations sur un produit ou un service (2) donné, on donne à l'utilisateur la possibilité d'accéder au numéro ou à l'adresse (2) unique facilement mémorisable, le système reconnaissant le numéro ou l'adresse utilisés et guidant l'utilisateur vers la société, le produit ou la gamme de produits correspondant à sa demande. Dès réception de sa réponse, on transfert automatiquement l'utilisateur vers une destination finale (3), telle qu'un contact client ou un centre de réponses, qui lui fournit les informations recherchées.
CA002381320A 1999-08-06 2000-08-03 Technique et dispositif d'acces a l'information Abandoned CA2381320A1 (fr)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US36997399A 1999-08-06 1999-08-06
US09/369,973 1999-08-06
US42626999A 1999-10-25 1999-10-25
US09/426,269 1999-10-25
PCT/US2000/021135 WO2001011499A1 (fr) 1999-08-06 2000-08-03 Technique et dispositif d'acces a l'information

Publications (1)

Publication Number Publication Date
CA2381320A1 true CA2381320A1 (fr) 2001-02-15

Family

ID=27004766

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002381320A Abandoned CA2381320A1 (fr) 1999-08-06 2000-08-03 Technique et dispositif d'acces a l'information

Country Status (6)

Country Link
EP (1) EP1222571A1 (fr)
JP (1) JP2003506989A (fr)
CN (1) CN1378671A (fr)
AU (1) AU6397400A (fr)
CA (1) CA2381320A1 (fr)
WO (1) WO2001011499A1 (fr)

Family Cites Families (11)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4845658A (en) * 1986-12-01 1989-07-04 Massachusetts Institute Of Technology Information method and apparatus using simplex and duplex communications
JPH01194636A (ja) * 1988-01-29 1989-08-04 Hitachi Ltd 通信処理装置の発信制御方法
JPH05336243A (ja) * 1992-06-01 1993-12-17 Sharp Corp ボタン電話装置
CA2103204C (fr) * 1992-11-17 2002-11-12 Daniel F. Baker Distributeur d'appels a messages automatiques
EP0744856A3 (fr) * 1995-05-26 1997-06-25 At & T Corp Appareil et méthode pour l'utilisation de codes d'identification de produit pour établir des connexions de communication
US5901287A (en) * 1996-04-01 1999-05-04 The Sabre Group Inc. Information aggregation and synthesization system
US5740230A (en) * 1996-05-31 1998-04-14 Octel Communications Corporation Directory management system and method
JP3222782B2 (ja) * 1996-09-30 2001-10-29 川鉄情報システム株式会社 電話回線制御装置
JPH10171758A (ja) * 1996-12-06 1998-06-26 Neolex:Kk バーコードを用いたｗｗｗのファイル閲覧システム
JPH10254935A (ja) * 1997-03-12 1998-09-25 Toshiba Corp 応答シーケンスの作成方法及びその装置
GB9802547D0 (en) * 1998-02-05 1998-04-01 British Telecomm Call centre

Also Published As

Publication number Publication date
AU6397400A (en) 2001-03-05
EP1222571A1 (fr) 2002-07-17
WO2001011499A1 (fr) 2001-02-15
CN1378671A (zh) 2002-11-06
JP2003506989A (ja) 2003-02-18

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Legal Events

Date Code Title Description
FZDE Discontinued