CA2189588C - Methode et appareil d'assistance-annuaire - Google Patents

Methode et appareil d'assistance-annuaire Download PDF

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Publication number
CA2189588C
CA2189588C CA002189588A CA2189588A CA2189588C CA 2189588 C CA2189588 C CA 2189588C CA 002189588 A CA002189588 A CA 002189588A CA 2189588 A CA2189588 A CA 2189588A CA 2189588 C CA2189588 C CA 2189588C
Authority
CA
Canada
Prior art keywords
customer
operator
directory assistance
call
connection
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA002189588A
Other languages
English (en)
Other versions
CA2189588A1 (fr
Inventor
Patrick M. Cox
Adrian P. Powell
Paul W. Filliger
Michael A. Kepler
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Grape Technology Group Inc
Original Assignee
Metro One Telecommunications Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/552,222 external-priority patent/US5797092A/en
Application filed by Metro One Telecommunications Inc filed Critical Metro One Telecommunications Inc
Publication of CA2189588A1 publication Critical patent/CA2189588A1/fr
Application granted granted Critical
Publication of CA2189588C publication Critical patent/CA2189588C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42136—Administration or customisation of services
    • H04M3/42153—Administration or customisation of services by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4935—Connection initiated by DAS system

Abstract

Un abonné de service de téléphonie cellulaire qui a besoin d'un service d'assistance annuaire est relié de manière conventionnelle à un téléphoniste qui repère un numéro de téléphone cible demandé par l'abonné. Selon la technique existante, le téléphoniste effectue l'appel, reliant l'abonné au numéro de téléphone cible. Dans la méthode privilégiée, le téléphoniste repère le numéro de téléphone cible souhaité dans une base de données informatique et choisit la composition automatique dudit numéro. En outre, plutôt que de couper le contact avec l'abonné, la méthode privilégiée assure une surveillance continue de la connexion établie pour un signal DTMF prédéterminé émis par le client, comme celui obtenu en appuyant sur le bouton « * ». Si un tel signal est détecté, le client est transféré un téléphoniste qui peut ensuite fournir l'aide nécessaire (p. ex. la recomposition d'un numéro lorsque la ligne est occupée ou l'offre d'assistance annuaire supplémentaire). Cette fonctionnalité peut être désactivée de façon manuelle ou automatique, si le numéro appelé utilise les signaux DTMF pour son propre usage.
CA002189588A 1995-11-02 1996-11-04 Methode et appareil d'assistance-annuaire Expired - Fee Related CA2189588C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US08/552,222 US5797092A (en) 1994-04-28 1995-11-02 Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon detection of predetermined tone
US08/552,222 1995-11-02

Publications (2)

Publication Number Publication Date
CA2189588A1 CA2189588A1 (fr) 1997-05-03
CA2189588C true CA2189588C (fr) 2007-04-10

Family

ID=24204408

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002189588A Expired - Fee Related CA2189588C (fr) 1995-11-02 1996-11-04 Methode et appareil d'assistance-annuaire

Country Status (1)

Country Link
CA (1) CA2189588C (fr)

Also Published As

Publication number Publication date
CA2189588A1 (fr) 1997-05-03

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Effective date: 20131105

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