CA2178402C - Methode et systeme d'assistance-annuaire - Google Patents

Methode et systeme d'assistance-annuaire Download PDF

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Publication number
CA2178402C
CA2178402C CA002178402A CA2178402A CA2178402C CA 2178402 C CA2178402 C CA 2178402C CA 002178402 A CA002178402 A CA 002178402A CA 2178402 A CA2178402 A CA 2178402A CA 2178402 C CA2178402 C CA 2178402C
Authority
CA
Canada
Prior art keywords
caller
message
call
operator
directory assistance
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Fee Related
Application number
CA002178402A
Other languages
English (en)
Other versions
CA2178402A1 (fr
Inventor
Patrick M. Cox
Adrian P. Powell
Paul W. Filliger
Michael A. Kepler
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Grape Technology Group Inc
Original Assignee
Metro One Telecommunications Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from US08/552,222 external-priority patent/US5797092A/en
Priority claimed from US08/620,374 external-priority patent/US5873032A/en
Application filed by Metro One Telecommunications Inc filed Critical Metro One Telecommunications Inc
Priority to CA2597142A priority Critical patent/CA2597142C/fr
Publication of CA2178402A1 publication Critical patent/CA2178402A1/fr
Application granted granted Critical
Publication of CA2178402C publication Critical patent/CA2178402C/fr
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4935—Connection initiated by DAS system

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Telephonic Communication Services (AREA)

Abstract

Un abonné à un téléphone mobile ou à des services de communication personnelle qui souhaite une assistance annuaire est relié de manière classique à un opérateur qui identifie un numéro de téléphone de destination souhaité par l'abonné. Comme connu dans l'antériorité, l'opérateur déclenche alors un appel reliant l'abonné au numéro de téléphone de destination. Dans un mode de réalisation préféré, l'opérateur localise un numéro de téléphone de destination souhaité dans une base de données informatique et peut sélectionner la numérotation automatique du numéro localisé. En outre, plutôt que d'abandonner toute implication supplémentaire avec l'appel, le mode de réalisation préféré de la présente invention surveille en permanence la liaison ainsi établie pour un signal DTMF prédéterminé émis par le client, tel que celui obtenu en appuyant sur la touche « * ». Si un tel signal est détecté, le client est transféré à un opérateur d'assistance annuaire qui peut fournir toute assistance supplémentaire nécessaire (p. ex. assistance annuaire supplémentaire). Si un signal occupé ou de non-réponse du correspondant est détecté, une pluralité de choix est donnée à un client, y compris le fait de laisser un message ou une page enregistré, ou un message ou une page alphanumérique prédéterminé pour le correspondant appelé. Dans ce cas, le système essaye automatiquement, à plusieurs reprises, de délivrer le message ou la page enregistré et, en option, confirme à l'appelant le succès ou l'échec de la livraison du message.
CA002178402A 1995-07-06 1996-06-06 Methode et systeme d'assistance-annuaire Expired - Fee Related CA2178402C (fr)

Priority Applications (1)

Application Number Priority Date Filing Date Title
CA2597142A CA2597142C (fr) 1995-07-06 1996-06-06 Methode et systeme d'assistance-annuaire

Applications Claiming Priority (6)

Application Number Priority Date Filing Date Title
US49890095A 1995-07-06 1995-07-06
US08/498,900 1995-07-06
US08/552/222 1995-11-02
US08/552,222 US5797092A (en) 1994-04-28 1995-11-02 Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon detection of predetermined tone
US08/620,374 1996-03-22
US08/620,374 US5873032A (en) 1994-04-28 1996-03-22 Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page

Related Child Applications (1)

Application Number Title Priority Date Filing Date
CA2597142A Division CA2597142C (fr) 1995-07-06 1996-06-06 Methode et systeme d'assistance-annuaire

Publications (2)

Publication Number Publication Date
CA2178402A1 CA2178402A1 (fr) 1997-01-07
CA2178402C true CA2178402C (fr) 2007-11-20

Family

ID=27414107

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002178402A Expired - Fee Related CA2178402C (fr) 1995-07-06 1996-06-06 Methode et systeme d'assistance-annuaire

Country Status (1)

Country Link
CA (1) CA2178402C (fr)

Also Published As

Publication number Publication date
CA2178402A1 (fr) 1997-01-07

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MKLA Lapsed

Effective date: 20130606

MKLA Lapsed

Effective date: 20130606