BRPI0904220A2 - método para otimizar prioridade de processamento, método para implementar serviço interativo, método para gerar fluxo de ivr personalizado e aparelho e sistema correspondentes - Google Patents

método para otimizar prioridade de processamento, método para implementar serviço interativo, método para gerar fluxo de ivr personalizado e aparelho e sistema correspondentes Download PDF

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Publication number
BRPI0904220A2
BRPI0904220A2 BRPI0904220-2A BRPI0904220A BRPI0904220A2 BR PI0904220 A2 BRPI0904220 A2 BR PI0904220A2 BR PI0904220 A BRPI0904220 A BR PI0904220A BR PI0904220 A2 BRPI0904220 A2 BR PI0904220A2
Authority
BR
Brazil
Prior art keywords
subscriber
priority
ivr
service
information
Prior art date
Application number
BRPI0904220-2A
Other languages
English (en)
Portuguese (pt)
Inventor
Xiaoli Wang
Original Assignee
Huawei Tech Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Huawei Tech Co Ltd filed Critical Huawei Tech Co Ltd
Publication of BRPI0904220A2 publication Critical patent/BRPI0904220A2/pt

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/06—Simultaneous speech and data transmission, e.g. telegraphic transmission over the same conductors
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • User Interface Of Digital Computer (AREA)
BRPI0904220-2A 2008-10-27 2009-10-27 método para otimizar prioridade de processamento, método para implementar serviço interativo, método para gerar fluxo de ivr personalizado e aparelho e sistema correspondentes BRPI0904220A2 (pt)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
CN2008101712493A CN101729693B (zh) 2008-10-27 2008-10-27 处理优先级的提高方法、装置及系统

Publications (1)

Publication Number Publication Date
BRPI0904220A2 true BRPI0904220A2 (pt) 2011-03-15

Family

ID=41511091

Family Applications (1)

Application Number Title Priority Date Filing Date
BRPI0904220-2A BRPI0904220A2 (pt) 2008-10-27 2009-10-27 método para otimizar prioridade de processamento, método para implementar serviço interativo, método para gerar fluxo de ivr personalizado e aparelho e sistema correspondentes

Country Status (6)

Country Link
US (1) US8259913B2 (zh)
EP (1) EP2180682B1 (zh)
KR (1) KR101120153B1 (zh)
CN (1) CN101729693B (zh)
BR (1) BRPI0904220A2 (zh)
RU (1) RU2435330C2 (zh)

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US8804934B2 (en) 2010-08-31 2014-08-12 Tata Consultancy Services Limited System and method to enable access of multiple service providers in a single call
EE05713B1 (et) 2011-06-15 2014-04-15 Timo Engstr�m Informatsiooni prioritiseerimisega terminalip?hine interaktiivne k?nede vastamise süsteem
CN103873706B (zh) * 2012-12-18 2016-12-28 北京裕丰大通科技有限公司 动态智能语音识别ivr服务系统
CN105208231B (zh) * 2014-06-11 2019-07-05 阿里巴巴集团控股有限公司 一种基于ivr的语音播报方法及相关系统
CN105469790A (zh) * 2014-08-29 2016-04-06 上海联影医疗科技有限公司 会诊信息处理方法及装置
CN104639773B (zh) * 2015-01-08 2017-12-15 中国联合网络通信集团有限公司 终端与呼叫中心的交互方法、终端及acd设备
US10997512B2 (en) 2015-05-25 2021-05-04 Microsoft Technology Licensing, Llc Inferring cues for use with digital assistant
CN105554326B (zh) * 2015-12-11 2019-03-12 上海携程商务有限公司 降低ivr系统的菜单选择时长的方法
CN106998397B (zh) * 2016-01-25 2020-02-07 平安科技（深圳）有限公司 多业务类型的语音播报方法及系统
CN107105109B (zh) * 2016-02-23 2020-06-19 平安科技（深圳）有限公司 语音播报方法及系统
CN106123256A (zh) * 2016-06-15 2016-11-16 青岛恒金源电子科技有限公司 一种基于云任务调度的智能空调控制系统
CN107666542A (zh) * 2016-07-29 2018-02-06 中国移动通信集团上海有限公司 一种ivr业务的应答方法及ivr系统平台
CN108345594A (zh) * 2017-01-22 2018-07-31 中国移动通信集团安徽有限公司 数据库访问请求的控制方法、控制装置及控制系统
CN107391590B (zh) * 2017-06-27 2020-12-18 北京金山安全软件有限公司 一种主题列表的更新方法、装置、电子设备及存储介质
CN109218541B (zh) * 2017-07-07 2022-01-25 中兴通讯股份有限公司 业务语音替换方法、装置和计算机设备
CN107733698B (zh) * 2017-09-28 2020-10-27 上海华客信息科技有限公司 Ivr流程的管理配置方法、装置、电子设备、存储介质
US11288162B2 (en) * 2019-03-06 2022-03-29 Optum Services (Ireland) Limited Optimizing interaction flows
CN114205461A (zh) * 2020-09-18 2022-03-18 北京有限元科技有限公司 确定互动式语音应答中访问过程记录的方法、装置及介质

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US6016336A (en) * 1997-11-18 2000-01-18 At&T Corp Interactive voice response system with call trainable routing
US6788768B1 (en) * 1999-09-13 2004-09-07 Microstrategy, Incorporated System and method for real-time, personalized, dynamic, interactive voice services for book-related information
US7065188B1 (en) * 1999-10-19 2006-06-20 International Business Machines Corporation System and method for personalizing dialogue menu for an interactive voice response system
US6778643B1 (en) * 2000-03-21 2004-08-17 Sbc Technology Resources, Inc. Interface and method of designing an interface
WO2002044887A2 (en) * 2000-12-01 2002-06-06 The Trustees Of Columbia University In The City Of New York A method and system for voice activating web pages
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US7395206B1 (en) * 2004-01-16 2008-07-01 Unisys Corporation Systems and methods for managing and building directed dialogue portal applications
US20050246174A1 (en) * 2004-04-28 2005-11-03 Degolia Richard C Method and system for presenting dynamic commercial content to clients interacting with a voice extensible markup language system
US7908143B2 (en) * 2004-04-28 2011-03-15 International Business Machines Corporation Dialog call-flow optimization
KR101247973B1 (ko) 2006-05-23 2013-04-03 에스케이텔레콤 주식회사 발신 번호를 이용하여 단말기에 사용자 접속 메뉴를제공하는 시스템 및 방법
CN101119416A (zh) * 2006-08-03 2008-02-06 华为技术有限公司 增值业务网络和实时分析流程轨迹的装置及方法
KR101171126B1 (ko) 2006-11-29 2012-08-03 주식회사 케이티 고객 맞춤형 멀티미디어 자동안내서비스 제공 시스템 및 그제공 방법
US9767473B2 (en) * 2007-02-09 2017-09-19 International Business Machines Corporation Method and apparatus for economic exploitation of waiting time of customers at call centers, contact centers or into interactive voice response (IVR) systems
KR20080086673A (ko) 2007-03-23 2008-09-26 이호석 사용자 맞춤형 에이알에스 처리 시스템

Also Published As

Publication number Publication date
EP2180682A2 (en) 2010-04-28
CN101729693A (zh) 2010-06-09
KR101120153B1 (ko) 2012-03-22
US8259913B2 (en) 2012-09-04
KR20100047150A (ko) 2010-05-07
US20100104075A1 (en) 2010-04-29
RU2009139489A (ru) 2011-05-10
CN101729693B (zh) 2013-07-10
RU2435330C2 (ru) 2011-11-27
EP2180682A3 (en) 2010-05-19
EP2180682B1 (en) 2014-10-15

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Legal Events

Date Code Title Description
B03A Publication of a patent application or of a certificate of addition of invention [chapter 3.1 patent gazette]
B06F Objections, documents and/or translations needed after an examination request according [chapter 6.6 patent gazette]
B06U Preliminary requirement: requests with searches performed by other patent offices: procedure suspended [chapter 6.21 patent gazette]
B07A Application suspended after technical examination (opinion) [chapter 7.1 patent gazette]
B11B Dismissal acc. art. 36, par 1 of ipl - no reply within 90 days to fullfil the necessary requirements