EE05713B1 - Informatsiooni prioritiseerimisega terminalip?hine interaktiivne k?nede vastamise süsteem - Google Patents
Informatsiooni prioritiseerimisega terminalip?hine interaktiivne k?nede vastamise süsteemInfo
- Publication number
- EE05713B1 EE05713B1 EEP201100045A EEP201100045A EE05713B1 EE 05713 B1 EE05713 B1 EE 05713B1 EE P201100045 A EEP201100045 A EE P201100045A EE P201100045 A EEP201100045 A EE P201100045A EE 05713 B1 EE05713 B1 EE 05713B1
- Authority
- EE
- Estonia
- Prior art keywords
- information
- answering system
- call answering
- interactive call
- terminal
- Prior art date
Links
- 230000002452 interceptive effect Effects 0.000 title 1
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/64—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
- H04M1/642—Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations storing speech in digital form
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
- H04M3/4365—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it based on information specified by the calling party, e.g. priority or subject
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
- H04M3/533—Voice mail systems
- H04M3/53333—Message receiving aspects
- H04M3/5335—Message type or catagory, e.g. priority, indication
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
- H04M2201/38—Displays
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
- H04M2203/2005—Temporarily overriding a service configuration
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/35—Aspects of automatic or semi-automatic exchanges related to information services provided via a voice call
- H04M2203/355—Interactive dialogue design tools, features or methods
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2242/00—Special services or facilities
- H04M2242/40—Data synchronization between user terminals and central server
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Telephonic Communication Services (AREA)
Priority Applications (5)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EEP201100045A EE05713B1 (et) | 2011-06-15 | 2011-06-15 | Informatsiooni prioritiseerimisega terminalip?hine interaktiivne k?nede vastamise süsteem |
PCT/IB2012/001163 WO2012172416A1 (en) | 2011-06-15 | 2012-06-15 | Terminal based interactive voice response system with information prioritization |
EP12741074.4A EP2735134A1 (en) | 2011-06-15 | 2012-06-15 | Terminal based interactive voice response system with information prioritization |
US14/126,018 US20140235213A1 (en) | 2011-06-15 | 2012-06-15 | Terminal based interactive voice response system with information prioritization |
US14/887,457 US9413888B2 (en) | 2011-06-15 | 2015-10-20 | Terminal based interactive voice response system with information prioritization |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
EEP201100045A EE05713B1 (et) | 2011-06-15 | 2011-06-15 | Informatsiooni prioritiseerimisega terminalip?hine interaktiivne k?nede vastamise süsteem |
Publications (2)
Publication Number | Publication Date |
---|---|
EE201100045A EE201100045A (et) | 2013-02-15 |
EE05713B1 true EE05713B1 (et) | 2014-04-15 |
Family
ID=46598868
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
EEP201100045A EE05713B1 (et) | 2011-06-15 | 2011-06-15 | Informatsiooni prioritiseerimisega terminalip?hine interaktiivne k?nede vastamise süsteem |
Country Status (4)
Country | Link |
---|---|
US (1) | US20140235213A1 (et) |
EP (1) | EP2735134A1 (et) |
EE (1) | EE05713B1 (et) |
WO (1) | WO2012172416A1 (et) |
Families Citing this family (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US10477022B2 (en) | 2017-11-22 | 2019-11-12 | Repnow Inc. | Automated telephone host system interaction |
Family Cites Families (12)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US6487277B2 (en) * | 1997-09-19 | 2002-11-26 | Siemens Information And Communication Networks, Inc. | Apparatus and method for improving the user interface of integrated voice response systems |
US7640510B2 (en) * | 2004-03-27 | 2009-12-29 | Noguar, L.C. | Apparatus, system, and method for presenting scripts to a contact |
AU5344600A (en) | 2000-08-18 | 2002-02-21 | Alcatel | Interactive silent response for mobile phone |
US7068643B1 (en) | 2000-11-03 | 2006-06-27 | Intervoice Limited Partnership | Extensible interactive voice response |
US20020076025A1 (en) * | 2000-12-18 | 2002-06-20 | Nortel Networks Limited And Bell Canada | Method and system for automatic handling of invitations to join communications sessions in a virtual team environment |
US7350197B2 (en) * | 2003-08-19 | 2008-03-25 | Toshiba Corporation | Method and apparatus for object-to-object Java Native Interface mapping |
US7844215B2 (en) * | 2006-08-08 | 2010-11-30 | Accenture Global Services Gmbh | Mobile audio content delivery system |
US8744414B2 (en) * | 2007-01-05 | 2014-06-03 | Nuance Communications, Inc. | Methods of interacting between mobile devices and voice response systems |
US8175651B2 (en) * | 2007-12-17 | 2012-05-08 | Motorola Mobility, Inc. | Devices and methods for automating interactive voice response system interaction |
CN101729693B (zh) | 2008-10-27 | 2013-07-10 | 华为技术有限公司 | 处理优先级的提高方法、装置及系统 |
US8121598B2 (en) * | 2009-07-27 | 2012-02-21 | Cisco Technology, Inc. | Scrambling code allocation and hand-in for wireless network radio access points |
US8654934B2 (en) * | 2010-04-21 | 2014-02-18 | Angel.Com Incorporated | Multimodal interactive voice response system |
-
2011
- 2011-06-15 EE EEP201100045A patent/EE05713B1/et not_active IP Right Cessation
-
2012
- 2012-06-15 US US14/126,018 patent/US20140235213A1/en not_active Abandoned
- 2012-06-15 EP EP12741074.4A patent/EP2735134A1/en not_active Ceased
- 2012-06-15 WO PCT/IB2012/001163 patent/WO2012172416A1/en active Application Filing
Also Published As
Publication number | Publication date |
---|---|
EP2735134A1 (en) | 2014-05-28 |
WO2012172416A1 (en) | 2012-12-20 |
US20140235213A1 (en) | 2014-08-21 |
EE201100045A (et) | 2013-02-15 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
GB1A | Change in the ownership or in the address of the owner | ||
MM4A | Lapsed by not paying the annual fees |
Effective date: 20220615 |