ATE441999T1 - Verbindungs-routing - Google Patents
Verbindungs-routingInfo
- Publication number
- ATE441999T1 ATE441999T1 AT02804260T AT02804260T ATE441999T1 AT E441999 T1 ATE441999 T1 AT E441999T1 AT 02804260 T AT02804260 T AT 02804260T AT 02804260 T AT02804260 T AT 02804260T AT E441999 T1 ATE441999 T1 AT E441999T1
- Authority
- AT
- Austria
- Prior art keywords
- connection routing
- service centre
- routing
- caller
- interaction
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72466—User interfaces specially adapted for cordless or mobile telephones with selection means, e.g. keys, having functions defined by the mode or the status of the device
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2203/00—Aspects of automatic or semi-automatic exchanges
- H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
- H04M2203/408—Customer-specific call routing plans
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
- H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42025—Calling or Called party identification service
- H04M3/42034—Calling party identification service
- H04M3/42059—Making use of the calling party identifier
- H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
Landscapes
- Business, Economics & Management (AREA)
- Marketing (AREA)
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Exchange Systems With Centralized Control (AREA)
- Mobile Radio Communication Systems (AREA)
- Iron Core Of Rotating Electric Machines (AREA)
- Telephonic Communication Services (AREA)
- Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
- Input Circuits Of Receivers And Coupling Of Receivers And Audio Equipment (AREA)
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
GB0128497A GB2382749B (en) | 2001-11-28 | 2001-11-28 | Call routing |
PCT/GB2002/005340 WO2003049472A1 (en) | 2001-11-28 | 2002-11-27 | Call routing |
Publications (1)
Publication Number | Publication Date |
---|---|
ATE441999T1 true ATE441999T1 (de) | 2009-09-15 |
Family
ID=9926613
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
AT02804260T ATE441999T1 (de) | 2001-11-28 | 2002-11-27 | Verbindungs-routing |
Country Status (8)
Country | Link |
---|---|
US (1) | US7840236B2 (de) |
EP (1) | EP1461973B1 (de) |
AT (1) | ATE441999T1 (de) |
AU (1) | AU2002365820A1 (de) |
DE (1) | DE60233596D1 (de) |
DK (1) | DK1461973T3 (de) |
GB (1) | GB2382749B (de) |
WO (1) | WO2003049472A1 (de) |
Families Citing this family (7)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US7764955B1 (en) * | 2003-04-02 | 2010-07-27 | Sprint Spectrum L.P. | Method and system for routing a call based on calling device type |
US9866697B2 (en) | 2005-08-19 | 2018-01-09 | Nexstep, Inc. | Consumer electronic registration, control and support concierge device and method |
US9614964B2 (en) | 2005-08-19 | 2017-04-04 | Nextstep, Inc. | Consumer electronic registration, control and support concierge device and method |
DE102008046781A1 (de) | 2008-09-11 | 2010-03-18 | Mitsubishi Polyester Film Gmbh | Siegelfähige, biaxial orientierte Polyesterfolie |
CN103339913A (zh) * | 2011-01-05 | 2013-10-02 | 下一步公司 | 消费者电子注册、控制和支持门卫设备和方法 |
US20160119767A1 (en) * | 2014-10-27 | 2016-04-28 | Sirius Xm Connected Vehicle Services Inc. | System for Providing Centralized Connected Vehicle Services |
US10477022B2 (en) | 2017-11-22 | 2019-11-12 | Repnow Inc. | Automated telephone host system interaction |
Family Cites Families (45)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US5297192A (en) * | 1990-09-28 | 1994-03-22 | At&T Bell Laboratories | Method and apparatus for remotely programming a mobile data telephone set |
US5388148A (en) * | 1991-08-12 | 1995-02-07 | Seiderman; Abe | Cellular telephone calling system using credit card validation |
US5305374A (en) * | 1992-04-16 | 1994-04-19 | Snyder Gary K | Enhanced terminal telecommunications system |
US5309513A (en) * | 1992-07-02 | 1994-05-03 | Rockwell International Corporation | Telephone system with ubiquitous agents |
JPH06276284A (ja) * | 1993-03-22 | 1994-09-30 | Nippon Telegr & Teleph Corp <Ntt> | 呼分類方法 |
US5563931A (en) * | 1994-08-16 | 1996-10-08 | Sos Wireless Communications & National Dispatch Center | Emergency wireless telephone and control system, and method |
US5742666A (en) * | 1994-10-05 | 1998-04-21 | Tele Digital Development, Inc. | Emergency mobile telephone |
EP0767568A2 (de) * | 1995-10-03 | 1997-04-09 | AT&T Corp. | Verfahren und Gerät zur Verarbeitungs von Fernsprechanrufen |
US5864757A (en) * | 1995-12-12 | 1999-01-26 | Bellsouth Corporation | Methods and apparatus for locking communications devices |
DE69732747T2 (de) * | 1996-07-31 | 2006-04-13 | Koninklijke Philips Electronics N.V. | Fernsprechapparat mit einer begrenzten Betriebsart |
US5889852A (en) * | 1997-02-10 | 1999-03-30 | Nokia Mobile Phones Limited | Photo screen scroll graphic user interface |
US6633754B1 (en) * | 1997-04-22 | 2003-10-14 | Ericsson Inc. | Systems and methods for increasing emergency call access speed in radiocommunication systems |
FR2762746B1 (fr) * | 1997-04-25 | 1999-07-09 | France Telecom | Procede et systeme de radio telephone mobile numerique et terminal utilisable dans un tel systeme |
DE19718711C1 (de) * | 1997-05-02 | 1998-12-03 | Easyphone Gmbh | Mobilfunkgerät mit verringertem Tastensatz |
AUPO942397A0 (en) * | 1997-09-24 | 1997-10-16 | Baker, Rodney D | Mobile telephone |
US6038292A (en) * | 1997-11-07 | 2000-03-14 | American Express Travel Related Services Company, Inc. | Methods and apparatus for language registration of prepaid, remote entry customer account |
GB9723813D0 (en) * | 1997-11-11 | 1998-01-07 | Mitel Corp | Call routing based on caller's mood |
DE19856061A1 (de) * | 1997-12-05 | 1999-07-15 | Norbert Henkelmann | Notrufgerät und Telefon |
US6167255A (en) * | 1998-07-29 | 2000-12-26 | @Track Communications, Inc. | System and method for providing menu data using a communication network |
US6405033B1 (en) * | 1998-07-29 | 2002-06-11 | Track Communications, Inc. | System and method for routing a call using a communications network |
WO2001010152A1 (en) * | 1999-07-30 | 2001-02-08 | Ericsson Inc. | Automatic message transmission to a remote party |
US7016675B1 (en) * | 1999-09-27 | 2006-03-21 | 3Com Corporation | System and method for controlling telephone service using a wireless personal information device |
US20020055351A1 (en) * | 1999-11-12 | 2002-05-09 | Elsey Nicholas J. | Technique for providing personalized information and communications services |
US6493429B1 (en) * | 1999-11-24 | 2002-12-10 | Agere Systems Inc. | Telephone with ability to push audible read out data |
US6532446B1 (en) * | 1999-11-24 | 2003-03-11 | Openwave Systems Inc. | Server based speech recognition user interface for wireless devices |
US6415018B1 (en) * | 2000-02-08 | 2002-07-02 | Lucent Technologies Inc. | Telecommunication system and method for handling special number calls having geographic sensitivity |
US6587835B1 (en) * | 2000-02-09 | 2003-07-01 | G. Victor Treyz | Shopping assistance with handheld computing device |
US6687497B1 (en) * | 2000-02-11 | 2004-02-03 | Sony Electronics Inc. | Method, system, and structure for disabling a communication device during the occurrence of one or more predetermined conditions |
US6690932B1 (en) * | 2000-03-04 | 2004-02-10 | Lucent Technologies Inc. | System and method for providing language translation services in a telecommunication network |
JP3963205B2 (ja) * | 2000-03-30 | 2007-08-22 | パイオニア株式会社 | 移動体用無線端末 |
AU2001257356A1 (en) * | 2000-04-26 | 2001-11-07 | Realnames Corporation | System and method for accessing network-based resources via a handheld wireless device |
US6307929B1 (en) * | 2000-04-26 | 2001-10-23 | Lucent Technologies Inc. | Apparatus, method and system for providing conditional answering in multiple leg telecommunication sessions |
EP1346484A4 (de) * | 2000-07-12 | 2005-12-07 | George Eugene Darby | Taschen-concierge- und multimedia-funkanrufzentralensystem und -verfahren |
JP2002092265A (ja) * | 2000-09-19 | 2002-03-29 | Nec Corp | 緊急情報送信方法、緊急情報送信システム、記録媒体、情報処理装置、及び移動端末 |
US20020059138A1 (en) * | 2000-11-13 | 2002-05-16 | First Media Group Inc. | Message exchange server allowing enhanced message charge allocation, and method |
US20040213391A1 (en) * | 2000-12-05 | 2004-10-28 | Yau Ponti Horon | Calling card system |
US6912399B2 (en) * | 2001-01-22 | 2005-06-28 | Royal Thoughts, Llc | Cellular telephone with programmable authorized telephone number |
US6925155B2 (en) * | 2002-01-18 | 2005-08-02 | Sbc Properties, L.P. | Method and system for routing calls based on a language preference |
US7376415B2 (en) * | 2002-07-12 | 2008-05-20 | Language Line Services, Inc. | System and method for offering portable language interpretation services |
US6721404B1 (en) * | 2002-09-12 | 2004-04-13 | Plantronics, Inc. | Remotely controlled diagnostic telephone system with modem |
US7680263B2 (en) * | 2004-07-29 | 2010-03-16 | Nortel Networks Limited | Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage |
US7561674B2 (en) * | 2005-03-31 | 2009-07-14 | International Business Machines Corporation | Apparatus and method for providing automatic language preference |
US7295847B2 (en) * | 2005-06-30 | 2007-11-13 | Lucent Technologies Inc. | Method and apparatus for providing location based vendor information to a wireless mobile terminal |
US20070066310A1 (en) * | 2005-09-21 | 2007-03-22 | Haar Rob V D | Mobile communication terminal and method |
US20070073597A1 (en) * | 2006-09-11 | 2007-03-29 | Grubbs Alexander M | Method and System for a Customer to Place an Order with a Human Order Taken in a Customer-Selected Language |
-
2001
- 2001-11-28 GB GB0128497A patent/GB2382749B/en not_active Expired - Fee Related
-
2002
- 2002-02-04 US US10/061,165 patent/US7840236B2/en not_active Expired - Fee Related
- 2002-11-27 EP EP02804260A patent/EP1461973B1/de not_active Expired - Lifetime
- 2002-11-27 DK DK02804260T patent/DK1461973T3/da active
- 2002-11-27 AU AU2002365820A patent/AU2002365820A1/en not_active Abandoned
- 2002-11-27 AT AT02804260T patent/ATE441999T1/de not_active IP Right Cessation
- 2002-11-27 DE DE60233596T patent/DE60233596D1/de not_active Expired - Lifetime
- 2002-11-27 WO PCT/GB2002/005340 patent/WO2003049472A1/en not_active Application Discontinuation
Also Published As
Publication number | Publication date |
---|---|
GB2382749A (en) | 2003-06-04 |
US7840236B2 (en) | 2010-11-23 |
DE60233596D1 (de) | 2009-10-15 |
US20030100293A1 (en) | 2003-05-29 |
GB2382749B (en) | 2005-12-07 |
DK1461973T3 (da) | 2009-11-30 |
WO2003049472A1 (en) | 2003-06-12 |
GB0128497D0 (en) | 2002-01-23 |
EP1461973A1 (de) | 2004-09-29 |
EP1461973B1 (de) | 2009-09-02 |
AU2002365820A1 (en) | 2003-06-17 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
RER | Ceased as to paragraph 5 lit. 3 law introducing patent treaties |