ATE441999T1 - Verbindungs-routing - Google Patents

Verbindungs-routing

Info

Publication number
ATE441999T1
ATE441999T1 AT02804260T AT02804260T ATE441999T1 AT E441999 T1 ATE441999 T1 AT E441999T1 AT 02804260 T AT02804260 T AT 02804260T AT 02804260 T AT02804260 T AT 02804260T AT E441999 T1 ATE441999 T1 AT E441999T1
Authority
AT
Austria
Prior art keywords
connection routing
service centre
routing
caller
interaction
Prior art date
Application number
AT02804260T
Other languages
English (en)
Inventor
Lisa Hunt
Original Assignee
Vertu Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Vertu Ltd filed Critical Vertu Ltd
Application granted granted Critical
Publication of ATE441999T1 publication Critical patent/ATE441999T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M1/00—Substation equipment, e.g. for use by subscribers
    • H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724—User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72466—User interfaces specially adapted for cordless or mobile telephones with selection means, e.g. keys, having functions defined by the mode or the status of the device
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/40—Aspects of automatic or semi-automatic exchanges related to call centers
    • H04M2203/408—Customer-specific call routing plans
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42034—Calling party identification service
    • H04M3/42059—Making use of the calling party identifier
    • H04M3/42068—Making use of the calling party identifier where the identifier is used to access a profile
AT02804260T 2001-11-28 2002-11-27 Verbindungs-routing ATE441999T1 (de)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
GB0128497A GB2382749B (en) 2001-11-28 2001-11-28 Call routing
PCT/GB2002/005340 WO2003049472A1 (en) 2001-11-28 2002-11-27 Call routing

Publications (1)

Publication Number Publication Date
ATE441999T1 true ATE441999T1 (de) 2009-09-15

Family

ID=9926613

Family Applications (1)

Application Number Title Priority Date Filing Date
AT02804260T ATE441999T1 (de) 2001-11-28 2002-11-27 Verbindungs-routing

Country Status (8)

Country Link
US (1) US7840236B2 (de)
EP (1) EP1461973B1 (de)
AT (1) ATE441999T1 (de)
AU (1) AU2002365820A1 (de)
DE (1) DE60233596D1 (de)
DK (1) DK1461973T3 (de)
GB (1) GB2382749B (de)
WO (1) WO2003049472A1 (de)

Families Citing this family (7)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7764955B1 (en) * 2003-04-02 2010-07-27 Sprint Spectrum L.P. Method and system for routing a call based on calling device type
US9866697B2 (en) 2005-08-19 2018-01-09 Nexstep, Inc. Consumer electronic registration, control and support concierge device and method
US9614964B2 (en) 2005-08-19 2017-04-04 Nextstep, Inc. Consumer electronic registration, control and support concierge device and method
DE102008046781A1 (de) 2008-09-11 2010-03-18 Mitsubishi Polyester Film Gmbh Siegelfähige, biaxial orientierte Polyesterfolie
CN103685527B (zh) * 2011-01-05 2020-07-03 下一步公司 消费者电子注册、控制和支持门卫设备和方法
US20160119767A1 (en) * 2014-10-27 2016-04-28 Sirius Xm Connected Vehicle Services Inc. System for Providing Centralized Connected Vehicle Services
US10477022B2 (en) 2017-11-22 2019-11-12 Repnow Inc. Automated telephone host system interaction

Family Cites Families (45)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5297192A (en) * 1990-09-28 1994-03-22 At&T Bell Laboratories Method and apparatus for remotely programming a mobile data telephone set
US5388148A (en) * 1991-08-12 1995-02-07 Seiderman; Abe Cellular telephone calling system using credit card validation
US5305374A (en) * 1992-04-16 1994-04-19 Snyder Gary K Enhanced terminal telecommunications system
US5309513A (en) * 1992-07-02 1994-05-03 Rockwell International Corporation Telephone system with ubiquitous agents
JPH06276284A (ja) * 1993-03-22 1994-09-30 Nippon Telegr & Teleph Corp <Ntt> 呼分類方法
US5563931A (en) * 1994-08-16 1996-10-08 Sos Wireless Communications & National Dispatch Center Emergency wireless telephone and control system, and method
US5742666A (en) * 1994-10-05 1998-04-21 Tele Digital Development, Inc. Emergency mobile telephone
EP0767568A2 (de) * 1995-10-03 1997-04-09 AT&T Corp. Verfahren und Gerät zur Verarbeitungs von Fernsprechanrufen
US5864757A (en) * 1995-12-12 1999-01-26 Bellsouth Corporation Methods and apparatus for locking communications devices
EP0822695B1 (de) * 1996-07-31 2005-03-16 Koninklijke Philips Electronics N.V. Fernsprechapparat mit einer begrenzten Betriebsart
US5889852A (en) * 1997-02-10 1999-03-30 Nokia Mobile Phones Limited Photo screen scroll graphic user interface
US6633754B1 (en) * 1997-04-22 2003-10-14 Ericsson Inc. Systems and methods for increasing emergency call access speed in radiocommunication systems
FR2762746B1 (fr) * 1997-04-25 1999-07-09 France Telecom Procede et systeme de radio telephone mobile numerique et terminal utilisable dans un tel systeme
DE19718711C1 (de) * 1997-05-02 1998-12-03 Easyphone Gmbh Mobilfunkgerät mit verringertem Tastensatz
AUPO942397A0 (en) * 1997-09-24 1997-10-16 Baker, Rodney D Mobile telephone
US6038292A (en) * 1997-11-07 2000-03-14 American Express Travel Related Services Company, Inc. Methods and apparatus for language registration of prepaid, remote entry customer account
GB9723813D0 (en) * 1997-11-11 1998-01-07 Mitel Corp Call routing based on caller's mood
DE19856061A1 (de) * 1997-12-05 1999-07-15 Norbert Henkelmann Notrufgerät und Telefon
US6405033B1 (en) * 1998-07-29 2002-06-11 Track Communications, Inc. System and method for routing a call using a communications network
US6167255A (en) * 1998-07-29 2000-12-26 @Track Communications, Inc. System and method for providing menu data using a communication network
AU5781400A (en) * 1999-07-30 2001-02-19 Ericsson Inc. Automatic message transmission to a remote party
US7016675B1 (en) * 1999-09-27 2006-03-21 3Com Corporation System and method for controlling telephone service using a wireless personal information device
US20020055351A1 (en) * 1999-11-12 2002-05-09 Elsey Nicholas J. Technique for providing personalized information and communications services
US6532446B1 (en) * 1999-11-24 2003-03-11 Openwave Systems Inc. Server based speech recognition user interface for wireless devices
US6493429B1 (en) * 1999-11-24 2002-12-10 Agere Systems Inc. Telephone with ability to push audible read out data
US6415018B1 (en) * 2000-02-08 2002-07-02 Lucent Technologies Inc. Telecommunication system and method for handling special number calls having geographic sensitivity
US6587835B1 (en) * 2000-02-09 2003-07-01 G. Victor Treyz Shopping assistance with handheld computing device
US6687497B1 (en) * 2000-02-11 2004-02-03 Sony Electronics Inc. Method, system, and structure for disabling a communication device during the occurrence of one or more predetermined conditions
US6690932B1 (en) * 2000-03-04 2004-02-10 Lucent Technologies Inc. System and method for providing language translation services in a telecommunication network
JP3963205B2 (ja) * 2000-03-30 2007-08-22 パイオニア株式会社 移動体用無線端末
US6307929B1 (en) * 2000-04-26 2001-10-23 Lucent Technologies Inc. Apparatus, method and system for providing conditional answering in multiple leg telecommunication sessions
WO2001082556A2 (en) * 2000-04-26 2001-11-01 Realnames Corporation System and method for accessing network-based resources via a handheld wireless device
EP1346484A4 (de) * 2000-07-12 2005-12-07 George Eugene Darby Taschen-concierge- und multimedia-funkanrufzentralensystem und -verfahren
JP2002092265A (ja) * 2000-09-19 2002-03-29 Nec Corp 緊急情報送信方法、緊急情報送信システム、記録媒体、情報処理装置、及び移動端末
US20020059138A1 (en) * 2000-11-13 2002-05-16 First Media Group Inc. Message exchange server allowing enhanced message charge allocation, and method
US20040213391A1 (en) * 2000-12-05 2004-10-28 Yau Ponti Horon Calling card system
US6912399B2 (en) * 2001-01-22 2005-06-28 Royal Thoughts, Llc Cellular telephone with programmable authorized telephone number
US6925155B2 (en) * 2002-01-18 2005-08-02 Sbc Properties, L.P. Method and system for routing calls based on a language preference
US7376415B2 (en) * 2002-07-12 2008-05-20 Language Line Services, Inc. System and method for offering portable language interpretation services
US6721404B1 (en) * 2002-09-12 2004-04-13 Plantronics, Inc. Remotely controlled diagnostic telephone system with modem
US7680263B2 (en) * 2004-07-29 2010-03-16 Nortel Networks Limited Agent detector, with optional agent recognition and log-in capabilities, and optional portable call history storage
US7561674B2 (en) * 2005-03-31 2009-07-14 International Business Machines Corporation Apparatus and method for providing automatic language preference
US7295847B2 (en) * 2005-06-30 2007-11-13 Lucent Technologies Inc. Method and apparatus for providing location based vendor information to a wireless mobile terminal
US20070066310A1 (en) * 2005-09-21 2007-03-22 Haar Rob V D Mobile communication terminal and method
US20070073597A1 (en) * 2006-09-11 2007-03-29 Grubbs Alexander M Method and System for a Customer to Place an Order with a Human Order Taken in a Customer-Selected Language

Also Published As

Publication number Publication date
US20030100293A1 (en) 2003-05-29
DK1461973T3 (da) 2009-11-30
AU2002365820A1 (en) 2003-06-17
GB2382749B (en) 2005-12-07
US7840236B2 (en) 2010-11-23
GB0128497D0 (en) 2002-01-23
WO2003049472A1 (en) 2003-06-12
EP1461973A1 (de) 2004-09-29
EP1461973B1 (de) 2009-09-02
GB2382749A (en) 2003-06-04
DE60233596D1 (de) 2009-10-15

Similar Documents

Publication Publication Date Title
HK1071258A1 (en) Routing of emergency calls based on geographic location of originating telephone end office
DE69530644D1 (de) Verbindungsumleitung für Mobiltelefon
TW200635338A (en) Time service for telephone calls
MX9504931A (es) Metodo para utilizarse en procesamiento de llamadas telefonicas personales.
DE60204208D1 (de) Computerfernsprechintegration (CTI) mit Benutzung der Merkmale eines automatischen Anrufverteilsystems (ACD)
ATE379940T1 (de) Verfahren für einen notfall rückruf
ATE555611T1 (de) Anrufverarbeitung in mobilen telekommunikationsnetzen
BRPI0318612B1 (pt) métodos de encaminhar uma chamada telefônica e de operar um aparelho de comutação de uma rede de telefonia móvel e sistema para encaminhar uma chamada telefônica
MY141735A (en) Call routing in a location-aware network
EE04169B1 (et) Telefoniseade, mis võimaldab kasutada kõne tingimusliku suunamise teenust mobiiltelefonisüsteemis ja meetod telefoniseadmes kõne tingimuslikuks suunamiseks
WO2003026325A3 (en) Telephone call routing system and method
FI20012539A0 (fi) Konferenssipuhelujärjestely
FI20021121A0 (fi) Menetelmä ja järjestelmä matkapuhelimeen sijoitettujen puhelujen ohjaamiseksi toiseen puhelimeen
MX9504928A (es) Metodo para manejar llamadas con auxiliares para accesar una plataforma con capacidades de aplicacion a base de un auxiliar.
ATE459165T1 (de) System und verfahren zum zuweisen der verbindungspriorität auf der basis des verbindungsziels
AR062992A1 (es) Metodo para encaminar condicionalmente una llamada efectuada a un numero de telefono fijo
ATE441999T1 (de) Verbindungs-routing
NO20011465D0 (no) Supplerende anropsgripetjeneste for mobilnett
NO20033107D0 (no) Automatisk oppkopling av samtale
DK0913065T3 (da) Fremgangsmåde til ekspedition af telefonopkald
FI20001650A0 (fi) Menetelmä puheluyhteydenluomispalvelun tarjoamiseksi matkaviestintilaajalle
SE9700872L (sv) Dirigering av inkommande samtal
TW200715751A (en) Multicast call processing unit for telecommunication devices
FR2802042B1 (fr) Passerelle de telecommunication entre un reseau prive et un reseau mobile
IL156271A0 (en) Method for reducing the cost of handling incoming/outgoing phone calls

Legal Events

Date Code Title Description
RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties