JP6345848B1 - Order management system, order management apparatus, and program - Google Patents

Abstract

In an order management system, an initial setting corresponding to a use for each terminal is supported. An order management system for managing waiting in a facility, wherein a plurality of terminals provided for each facility and information on the waiting in each facility are determined based on information transmitted from the terminals of each facility. An order management server for managing each of the facilities, each terminal of each facility is set as one of a plurality of modes at the time of initial setting, the order management server is determined in advance for each facility An initial setting support unit that supports initial setting of the terminals based on the number of terminals in the mode is provided. [Selection] Figure 3

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.

JP 2005-50002 A

  As in the system described in Patent Literature 1, the turn waiting management system is mainly used by a customer (customer reservation) terminal for a customer to perform turn waiting registration, and an employee waits for a turn waiting situation. In many cases, a management (store management) terminal used for management is provided. There may be a case where a plurality of terminals for each use are installed in one store. In this case, although it is necessary to perform initial setting according to the application for each terminal, the initial setting basically needs to be performed for each terminal by an administrator of each store.

  The present invention has been made in view of the circumstances described above, and an object of the present invention is to support initial setting according to the use for each terminal in the order management system.

  An order management system according to an embodiment of the present invention is an order management system that manages a waiting order in a facility, and is based on a plurality of terminals provided for each facility and information transmitted from the terminals of each facility. And an order management server that manages the status of waiting in each facility, and each terminal of each facility is set as one of a plurality of modes at the time of initial setting, and the order management server Is provided with an initial setting support unit that supports initial setting of terminals based on the number of terminals in each mode predetermined for each facility.

  The initial setting support unit presents and presents a mode that has not yet reached the determined number of terminals based on the number of terminals in each mode of the facility when a terminal that has not been initially set in is logged in. A selection of a mode to be assigned to the terminal from among the modes may be received, and initial setting to make the terminal a terminal of the selected mode may be supported.

  ADVANTAGE OF THE INVENTION According to this invention, in the order management system, the initial setting according to the use for every terminal can be supported.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200 which concerns on embodiment of this invention. The sequence diagram of the initial setting process of the order management terminal 200 which concerns on embodiment of this invention. The figure which shows the example of the initial setting screen displayed on the order management terminal 200 which concerns on embodiment of this invention. The figure which shows the example of the terminal type designation | designated screen displayed on the order management terminal 200 which concerns on embodiment of this invention. The figure which shows the example of the terminal type designation | designated screen displayed on the order management terminal 200 which concerns on embodiment of this invention. The figure which shows the example of the terminal type designation | designated screen displayed on the order management terminal 200 which concerns on embodiment of this invention. The flowchart of the reception registration process of waiting in the order in the order management system 1000 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of the waiting management in the restaurant A will be described. In addition to this, waiting for waiting for the facility users such as amusement facilities, shopping malls, department stores, hospitals, government offices, repair shops, banks, travel agencies, etc. Applicable to any facility that performs management.

  FIG. 1 is a diagram illustrating a schematic configuration of an information processing system 1000 according to the present embodiment. As shown in FIG. 1, the information processing system 1000 includes an order management server (order management apparatus) 100 installed in a management center or the like, and a plurality of order management terminals 200 installed in a facility. The order management server 100 is connected to the order management terminal 200 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility (restaurant A) is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities and a communication network. N is connected, and the waiting for each facility is managed. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (order waiting status management unit, initial setting support unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, “ID: A1...”, “Pass code: AA2. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used for each facility, or a plurality of IDs and passwords may be used properly according to predetermined conditions.

  The client management table TA1 holds information on the number of terminals for each terminal type of the order management terminal 200 for each facility, and correspondence information on terminal IDs and terminal types. For example, for “Restaurant A”, the number of terminals by terminal type (store mode terminal: 3, customer mode terminal: 1, external display mode terminal: 1), terminal ID and terminal type correspondence information (T01, T02: store mode terminal) , T03: Customer mode terminal, T04: External display mode terminal) and the like are set.

  The terminal type indicates the use of the order management terminal 200, and the store mode terminal is a terminal used by a facility employee, confirms a waiting list to be described later, or updates the status of each waiting group. Used to do. The customer mode terminal is a terminal mainly used by facility customers, and is used when registering a waiting queue. The external display mode terminal is posted in the store and is mainly used by the customer to confirm the current waiting state. Information on the number of terminals for each terminal type is set by an administrator (for example, the owner of the facility) at each facility when the system is introduced. Details will be described later.

  The correspondence information between the terminal ID and the terminal type is registered when an administrator of the facility performs initial setting of each terminal. Details will be described later.

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record of the waiting list includes information such as the reception number “1”, the reception time “13:03”, the waiting item “table seat”, the number of people “3”, and the status “calling”. In addition, information such as name, contact e-mail address, and telephone number can be included.

  The status includes “Waiting” which is the state before the order arrives, “Calling” which is the state informing that the order has arrived, and “Guidance” which is the state where the person who has arrived is actually guided to the seat etc. "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  The waiting item is information of a receiving item that can be selected at the time of registration for registration. In the case of restaurant A, the user can select the type of seat as the waiting item. Here, “table seat”, “counter seat”, “terrace seat”, and “private room” are set as seat types.

Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).
The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can transmit and receive information to and from each other, such as between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by a user who has come to the facility or an employee of the facility operating the input device 215 such as a touch panel.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

(Initial setting of order management terminal 200)
Next, the initial setting of the order management terminal 200 in the facility (here, restaurant A) will be described using the sequence diagram of FIG. The initial setting of the order management terminal 200 is performed by a facility manager or the like when the order management system 1000 is introduced in the facility. Here, it is assumed that four order management terminals 200 are used in the restaurant A, and two are assigned to the store mode terminal, one to the customer mode terminal, and one to the external display mode terminal. When performing the initial setting, each order management terminal 200 is assigned to any mode terminal. The order management terminal 200 is initially set to operate as a terminal in the assigned mode. The initial setting includes setting of screen layout and screen transition information necessary to operate as a terminal in each mode.

  First, the administrator or the like operates the first order management terminal 200 (terminal ID “T01”, hereinafter referred to as terminal T01) that has not been initially set, and uses the account assigned to the restaurant A. Log in to the order management server 100 (step S101).

  When the log-in is successful, the order management server 100 transmits, to the terminal T01, screen information for initial setting common to the facility and designation of the number of terminals for each terminal type (step S102). FIG. 4 is a diagram illustrating an example of an initial setting screen displayed on the terminal T01. As shown in FIG. 4, waiting items, status types, necessity of calling, and the like are displayed as setting items common to facilities. Further, the number of terminals assigned to each terminal type is designated.

  When the administrator or the like operates the terminal T01 to input the initial setting item and the number of each terminal type and operates the completion button B1, the input information is transmitted to the order management server 100 (step S103). The order management server 100 records the initial setting contents common to the facilities and the information on the number of terminals for each terminal type in the client management table TA1 (step S104). Here, as the number of terminals for each terminal type, two store mode terminals, one customer mode terminal, and one external display mode terminal are registered.

  The order management server 100 transmits screen information for designating a terminal type to be assigned to the terminal T01 based on the registered number information for each terminal type (step S105). FIG. 5 is a diagram illustrating an example of a terminal type designation screen displayed on the terminal T01. As shown in FIG. 5, the screen is configured so that the terminal type can be selected based on the registered information on the number of each terminal type. On the terminal type designation screen, the administrator or the like performs an operation (such as pressing the button B2) to select a terminal type (here, a store mode terminal) to be assigned to the terminal T01. Information on the selected terminal type and information on the terminal ID (T01) are transmitted to the order management server 100 (step S106).

  The order management server 100 performs initial settings such as screen layout and screen transition required for the store mode terminal on the terminal T01. Furthermore, the order management server 100 records the received terminal ID (T01) and the terminal type (store mode terminal) in the client management table TA1 in association with each other (step S107).

  Next, the order management server 200 is operated using the account of the restaurant A by operating the second order management terminal 200 (terminal ID “T02”, hereinafter referred to as terminal T02) that has not been initially set by the administrator or the like. 100 is logged in (step S108).

  Since the initial setting common to the facilities of the restaurant A has been completed, when the login is successful, the order management server 100 transmits screen information for designating the terminal type to the terminal T02 (step S109). FIG. 6 is a diagram illustrating an example of a terminal type designation screen displayed on the terminal T02. The terminal type designation screen is created based on information in the client management table TA1. In the restaurant A, since the terminal T01 is already registered as a store mode terminal, the rest are a store mode terminal: 1 unit, a customer mode terminal: 1 unit, and an external display mode terminal: 1 unit. As shown in FIG. 6, the terminal type designation screen shows the number of remaining allocations, and the screen is configured so that the terminal type can be selected from the number.

  When an administrator or the like performs an operation of selecting a terminal type (in this case, a store mode terminal) to be assigned to the terminal T02 on the terminal type designation screen, information on the selected terminal type and information on the terminal ID (T02) are obtained. It is transmitted to the order management server 100 (step S110). The order management server 100 performs initial settings such as screen layout and screen transition required for the store mode terminal for the terminal T02, and associates the terminal ID (T02) with the terminal type (store mode terminal) in the client management table. Record in TA1 (step S111).

  Next, the order management server 200 is operated using the account of the restaurant A by operating the third order management terminal 200 (terminal ID “T03”, hereinafter referred to as the terminal T03) that has not been initially set by the administrator or the like. 100 is logged in (step S112). When the login is successful, the order management server 100 transmits screen information for designating the terminal type to the terminal T03, and displays a terminal type designation screen as shown in FIG. 7 (step S113). In restaurant A, since terminals T01 and T02 are already registered as store mode terminals, as shown in FIG. 7, on the terminal type designation screen, the remaining number of assigned units (customer mode terminal: one, external display mode terminal) : 1) is shown as an option.

  When an administrator or the like performs an operation of selecting a terminal type (here, a customer mode terminal) to be assigned to the terminal T03 on the terminal type designation screen, information on the selected terminal type and information on the terminal ID (T03) are obtained. It is transmitted to the order management server 100 (step S114). The order management server 100 performs initial settings such as screen layout and screen transition required for the customer mode terminal for the terminal T03, and associates the terminal ID (T03) with the terminal type (customer mode terminal) in the client management table. Record in TA1 (step S115).

  Next, the order management server 200 is operated using the account of the restaurant A by operating the fourth order management terminal 200 (terminal ID “T04”, hereinafter referred to as terminal T04) that has not been initially set by the administrator or the like. 100 is logged in (step S116). If the login is successful, the order management server 100 transmits information on the terminal type designation screen to the terminal T04 (step S117). In restaurant A, since terminals T01 and T02 are already registered as store mode terminals and T03 is registered as a customer mode terminal, only the external display mode terminal is shown as an option on the terminal type designation screen.

  When an administrator or the like performs an operation of selecting a terminal type (in this case, an external display mode terminal) to be assigned to the terminal T04 on the terminal type designation screen, information on the selected terminal type and information on the terminal ID (T04) Is transmitted to the order management server 100 (step S118). The order management server 100 performs initial settings such as screen layout and screen transition required for the external display mode terminal to the terminal T04, and associates the terminal ID (T04) with the terminal type (external display mode terminal) as a client. Record in the management table TA1 (step S119).

  This completes the initial setting of the four order management terminals 200. Note that the information on the number of terminals for each terminal type recorded in the client management table TA1 may be deleted when the initial setting of the planned number is completed.

(Registration waiting for waiting)
Next, the waiting-order reception registration process by the order management server 100 will be described with reference to the flowchart of FIG. A user who visits the facility (here, restaurant A) can perform registration by operating the order management terminal 200 (mainly the customer mode terminal) installed in the facility.

  First, the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

  The user performs a predetermined operation input on the displayed reception screen, and information necessary for reception of the waiting order (waiting item, number of users, whether there is a call (telephone or e-mail), and the contact information at the time of the call When the input of the telephone number or e-mail address is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. By reading the two-dimensional code printed on the turn ticket using the user's own mobile terminal, the user's current waiting state (current number of waiting groups and expected waiting time) is displayed on the display device of the mobile terminal. Etc.) is displayed. In addition, users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

(Update waiting list)
The contents of each record in the waiting list for each facility are the operations such as “cancel”, “change”, “call”, “guidance”, etc., by the facility employee using the order management terminal 200 (mainly the store mode terminal). It will be updated when “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, the order management server 100 manages the number of terminals for each terminal type (mode) in each facility and the number of terminals in each mode that has already been initially set. Based on this, the initial setting of the terminal was supported. Thereby, the initial setting of the terminal can be appropriately supported for each facility.

  The order management server 100 presents a mode that has not yet reached the determined number of terminals based on the number of terminals in each mode of the facility when a terminal that has not been initially set is logged in. The selection of the mode to be assigned to the terminal from among the terminals is accepted, and the initial setting for making the terminal a terminal of the selected mode is supported. Thereby, the administrator of each facility can perform initial setting of a terminal only by very simple operation.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Information processing system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (3)

An order management system for managing waiting in a facility,
A plurality of terminals provided for each facility;
Based on information transmitted from the terminal of each facility, an order management server that manages the situation of waiting for the order in each facility,
Each terminal of each facility is assigned one of a plurality of modes at the time of initial setting,
The order management server
A database that holds information on the planned number of allocations for each mode determined for each facility, and information on the modes allocated to the terminals that have been initialized,
When a terminal that has not been initially set logs in, an initial setting support unit that receives a designation of a mode to be assigned to the terminal and provides the terminal with information on screen layout and screen transition necessary to operate as the terminal of the mode And comprising
The initial setting support unit
When a terminal that has not been initially set logs in, the database is referred to, and the mode that has not yet reached the scheduled number of assignments in the facility is extracted based on the mode information assigned to the terminal that has been initially set. ,
The screen layout and screen required to display the extracted mode information on the display device of the logged-in terminal, obtain the mode information selected from the displayed modes, and operate as the selected mode terminal An order management system that provides transition information to the terminal . An order management server for managing waiting in a facility,
Based on information transmitted from a plurality of terminals provided for each facility, an order waiting status management unit that manages an order waiting status in each facility;
Information on the number of modes to be allocated at the time of initial setting of each terminal determined for each facility, a database that holds information on the mode allocated to terminals that have been initially set,
When a terminal that has not been initially set logs in, an initial setting support unit that receives a designation of a mode to be assigned to the terminal and provides the terminal with information on screen layout and screen transition necessary to operate as the terminal of the mode And comprising
The initial setting support unit
When a terminal that has not been initially set logs in, the database is referred to, and the mode that has not yet reached the scheduled number of assignments in the facility is extracted based on the mode information assigned to the terminal that has been initially set. ,
The screen layout and screen required to display the extracted mode information on the display device of the logged-in terminal, obtain the mode information selected from the displayed modes, and operate as the selected mode terminal An order management server that provides transition information to the terminal . A computer that manages the waiting time at the facility,
Based on information transmitted from a plurality of terminals provided for each facility, an order waiting status management unit that manages an order waiting status in each facility;
Information on the number of modes to be allocated at the time of initial setting of each terminal determined for each facility, a database that holds information on the mode allocated to terminals that have been initially set,
When a terminal that has not been initially set logs in, an initial setting support unit that receives a designation of a mode to be assigned to the terminal and provides the terminal with information on screen layout and screen transition necessary to operate as the terminal of the mode Function as
The initial setting support unit
When a terminal that has not been initially set logs in, the database is referred to, and the mode that has not yet reached the scheduled number of assignments in the facility is extracted based on the mode information assigned to the terminal that has been initially set. ,
The screen layout and screen required to display the extracted mode information on the display device of the logged-in terminal, obtain the mode information selected from the displayed modes, and operate as the selected mode terminal A program that provides transition information to the terminal .

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