JP6360953B1 - Order management system, order management apparatus, and program - Google Patents

Abstract

Provided is a service according to the usage frequency of a user who has registered a waiting queue. An order management system for managing an order waiting group of an order waiting group in a facility, receiving an information on an order waiting registration from an order management terminal for receiving an order waiting registration in the facility, and the order management terminal; The order management server that manages information on the waiting group of facilities, and the user terminal possessed by the user who registered the waiting queue, the order management server, for the waiting queue group that registered the waiting queue in the facility, When an inquiry about the waiting status is received from the user terminal and the storage unit that stores the waiting list that holds the user identification information and the waiting status information, the waiting status of the waiting status of the waiting set is received at the user terminal. A waiting information providing unit that provides information, and the waiting information providing unit is attached according to the use frequency of the user specified by the user identification information. To provide information. [Selection] Figure 4

Description

  The present invention relates to an order management system, an order management apparatus, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can access the congestion of facilities from the Web, a telephone, or a store terminal. It states that you can check the situation and apply for a waiting list. In addition, it is described that notification is made by telephone or e-mail when the order of guidance approaches.

JP 2005-50002 A

  In the conventional order management system, the service according to the frequency of use of the facility for each user is not performed between the time of registration waiting for the order and the time of arrival of the order.

  The present invention has been made in view of the above-described circumstances, and an object of the present invention is to provide a service according to the usage frequency of a user who has registered a waiting queue.

An order management system according to an embodiment of the present invention is an order management system that manages the waiting for an order of a waiting group in a facility,
An order management terminal for accepting registration waiting in the facility;
From the order management terminal, the information of the waiting registration is received, the order management server that manages the information of the waiting order of the facility,
A user terminal possessed by the user who registered the waiting queue,
The order management server
A storage unit that stores a waiting list that holds user identification information and waiting state information about a waiting group that has registered waiting in the facility;
An order waiting information providing unit for providing information on the order waiting status of the order waiting group to the user terminal when an inquiry about the order waiting status is received from the user terminal;
The waiting information providing unit
Attached information according to the use frequency of the user specified by the user identification information is provided.

  In addition, the order waiting information providing unit waits for the order in which the user identification information is inquired among the past order waiting records recorded in the order waiting list when the inquiry is received from the user terminal. Based on the number of records that match the set, the number of times of use of the waiting group may be calculated, and additional information corresponding to the number of uses may be provided.

  The user identification information may be information registered via the order management terminal during the waiting registration.

  The user identification information may be a cookie value acquired from the user terminal when the waiting information providing unit receives the inquiry from the user terminal.

  The user identification information includes a plurality of types of user identification information, and the turn waiting information providing unit includes, for each user identification information, the number of records that matches the user identification information of the turn waiting group for which an inquiry is received. And the largest number may be used as the number of times of use of the waiting group.

  ADVANTAGE OF THE INVENTION According to this invention, the service according to the usage frequency of the user who registered the turn waiting can be provided.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The flowchart of the reception registration process of waiting in the order in the order management system 1000 which concerns on embodiment of this invention. The sequence diagram when the order management system 1000 concerning the embodiment of the present invention receives an inquiry about the order waiting status. The figure which illustrates the turn waiting condition display screen displayed on the user terminal 300 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In the present embodiment, an example of the waiting management in the restaurant A will be described. In addition, waiting for the waiting of the facility user such as an amusement facility, shopping mall, department store, hospital, government office, repair shop, bank, travel agency, etc. Applicable to any facility that performs management.

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center and the like, an order management terminal 200 installed near the entrance of a store (facility), and the like. A user terminal 300 owned by a user who visits the store is included. The order management server 100 is connected to the order management terminal 200 and the user terminal 300 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through a communication network. We manage the waiting order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database (storage unit) 110 for managing the order management terminal 200 for each facility, and a processor (order waiting information providing unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes information such as reception number “1”, reception time “13:03”, number of people “5”, status “calling”, contact mail address “abc@xyz.co.jp”, etc. It is included. In addition, information such as name and telephone number can be included.

  The status includes “Waiting” which is the state before the order arrives, “Calling” which is the state informing that the order has arrived, "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  Note that the information included in the waiting list can be appropriately set and changed by the manager of each facility. The contents of the records in the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing turn waiting in cooperation with the order management terminal 200 and the user terminal 300.

  The communication network N includes a communication network capable of transmitting and receiving information to and from each other, such as between the order management server 100, the order management terminal 200, and the user terminal 300. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, the employee of the facility performs an input for newly registering the waiting list in the waiting list or an input for updating the status registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 includes a computer program (order management application for managing turn waiting in cooperation with the order management server 100 and the user terminal 300 by being executed by the processor 210. ) AP1 is stored.

  The user terminal 300 is a terminal, such as a smartphone, a mobile phone, a tablet terminal, a personal computer (PC), a notebook PC, or a wearable device, owned by a facility user. The user terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 350 is provided. In addition to these various programs and various data, the storage resource 350 stores a computer program (dedicated application) for managing turn waiting in cooperation with the order management server 100. The user can register the waiting order for each facility or check the waiting state via a dedicated application or web browser installed in the user terminal 300.

(Registration waiting for waiting)
First, the waiting-order reception registration process by the order management server 100 will be described with reference to the flowchart of FIG. A case will be described as an example in which a user who has visited a facility (here, restaurant A) operates the order management terminal 200 installed in the facility to perform reception registration.

  First, the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S31).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S32). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

  The user performs a predetermined operation input on the displayed reception screen, and the information required for reception in order (number of users, whether or not he / she wants to call (telephone or e-mail), the telephone number of the contact at the time of calling or When the input of the e-mail address or the like is completed (step S33: YES), the order management terminal 200 displays a reception completion screen (step S34). On the reception completion screen, the reception number (waiting number), the expected waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. When the user reads the two-dimensional code printed on the turn ticket using his / her own user terminal 300, the user's current waiting state (the current number of waiting groups and predictions) is displayed on the display device of the user terminal 300. Wait time etc.) is displayed. In addition, users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S35). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S36).

  Note that the user can also perform reception registration from his / her user terminal 300. In this case, the user terminal 300 selects a facility (restaurant A) that the user terminal 300 wants to use via a dedicated application or a website, and displays a reception screen for the facility. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed. If the user terminal 300 is used, reception registration can be performed remotely from a home or an outside place before actually going to the facility.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

(Inquiry about waiting status and advertisement display)
Next, processing when an inquiry about the waiting state is received from the user terminal 300 of the user who is waiting for the turn will be described with reference to the sequence diagram of FIG.

  When the user reads the two-dimensional code printed on the turn ticket at the user terminal 300, information on the user's receipt number is transmitted to the order management server 100 (step S101).

  The order management server 100 refers to the record in the waiting list corresponding to the received reception number, and acquires user identification information (step S102). Here, the contact e-mail address is used as the user identification information.

  The order management server 100 extracts a past record in which the same email address as the acquired user identification information (email address) is registered from the waiting list (step S103).

  The order management server 100 calculates the number of extracted records as the number of uses of the facility in the order waiting group (step S104).

  The order management server 100 transmits to the user terminal 300 the current order waiting status of the order waiting group (the current number of waiting groups, the expected waiting time, etc.) and the advertisement information (attached information) corresponding to the number of uses (step). S105). For example, if it is used for the first time (0 times of use) or if the number of times of use is 1, send advertisement information centered on relatively orthodox information such as popular products and recommended products of the store. Also good. Further, for example, if it is twice or more, information on products for regular customers may be provided. Moreover, you may issue a coupon according to the frequency | count of use.

  As shown in FIG. 5, the user terminal 300 displays the received order waiting status and advertisement information on the display device 216 (step S106).

  In the above example, as the user identification information, the e-mail address registered at the time of waiting registration is used, but any information that can identify the user, such as a telephone number, can be used.

  Further, when the user terminal 300 reads the two-dimensional code of the turn ticket and accesses the order management server 100, a cookie value may be acquired from the user terminal 300 and used as user identification information. The acquired cookie value is registered in the waiting list in association with the receipt number. Thereby, when the same cookie value is recorded corresponding to the past record, it can be determined that the record is waiting for the turn by the same user.

  In addition, the number of records with the same user identification information is obtained for a plurality of pieces of user identification information (for example, any two or more of e-mail addresses, telephone numbers, and terminal cookie values), and the largest number is obtained. May be used as the number of uses.

  The number of uses may be counted in units of facilities, or may be counted in units of stores in the same commercial facility (amusement facility, shopping mall, etc.) or facilities belonging to the same group. Specifically, when calculating the number of times of use, the number of times of use of each facility is calculated and added by referring to the waiting list of other stores in the same commercial facility and other facilities belonging to the same group.

  As described above, according to the present embodiment, when a user who has registered a waiting order inquires about a waiting state via the user terminal 300, the turn management server 100, together with the waiting state of the turn waiting group, The advertisement information corresponding to the number of times the waiting group is used is provided. As a result, it is possible to provide a service according to the usage frequency of the user who registered the waiting queue. Specifically, a record with the same registered mail address or telephone number is extracted from past records in the waiting list, and the number of uses can be calculated. It is also possible to acquire a cookie value when receiving an inquiry from the user terminal 300, extract a record in which the same cookie value is recorded from past records in the waiting list, and calculate the number of times of use. .

  In addition, for multiple user identification information, obtain the number of records that match the user identification information of the queued group that received the inquiry, and obtain the most accurate number of times by using the largest number as the number of times of use. can do.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... User terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (6)

An order management system for managing the waiting order of a waiting group in a facility,
An order management terminal for accepting registration waiting in the facility;
From the order management terminal, the information of the waiting registration is received, the order management server that manages the information of the waiting order of the facility,
A user terminal possessed by the user who registered the waiting queue,
The order management server
A storage unit that stores a waiting list that holds user identification information and waiting state information about a waiting group that has registered waiting in the facility;
An order waiting information providing unit for providing information on the order waiting status of the order waiting group to the user terminal when an inquiry about the order waiting status is received from the user terminal;
The waiting information providing unit
When receiving the inquiry from the user terminal, based on the number of records whose user identification information matches the in-order waiting group for which the inquiry has been received among the past waiting records recorded in the waiting list. An order management system for calculating the number of times of use of the waiting group and providing attached information corresponding to the number of uses . The order management system according to claim 1 , wherein the user identification information is information registered through the order management terminal during registration waiting for the order. The user identification information, when the waiting information providing unit receives the inquiry from the user terminal, a cookie value obtained from the user terminal, the order management system according to claim 1. The user identification information includes a plurality of types of user identification information,
The waiting information providing unit, for each of the user identification information to obtain the number of records that match the waiting set of user identification information received the inquiry, the largest number and the waiting set of usage count The order management system according to any one of claims 1 to 3 , wherein attached information corresponding to the number of uses is provided . An order management device that manages waiting for users in a facility,
A storage unit that stores a waiting list that holds user identification information and waiting state information about a waiting group that has registered waiting in the facility;
An order waiting information providing unit for providing information on the order waiting status of the order waiting group to the user terminal when an inquiry about the order waiting status is received from a user terminal possessed by a user who has registered the order waiting; Prepared,
The waiting information providing unit
When receiving the inquiry from the user terminal, based on the number of records whose user identification information matches the in-order waiting group for which the inquiry has been received among the past waiting records recorded in the waiting list. The order management device that calculates the number of times of use of the waiting group and provides attached information according to the number of uses . A computer that manages the waiting time at the facility,
A storage unit that stores a waiting list that holds user identification information and waiting state information about a waiting group that has registered waiting in the facility;
An order waiting information providing unit for providing information on the order waiting status of the order waiting group to the user terminal when an inquiry about the order waiting status is received from a user terminal possessed by a user who has registered the order waiting; Function
The waiting information providing unit
When receiving the inquiry from the user terminal, based on the number of records whose user identification information matches the in-order waiting group for which the inquiry has been received among the past waiting records recorded in the waiting list. A program for calculating the number of times of use of the waiting group and providing attached information according to the number of times of use .