JP6391782B1 - Order management system - Google Patents

Abstract

A user who does not have a portable terminal or a user who is not familiar with the operation of the portable terminal can receive services such as calling and waiting status confirmation without performing complicated terminal operations.
A turn management system that manages turn waiting in a facility, a turn management terminal that accepts turn waiting registration, a turn management server that manages a turn waiting situation of a turn waiting group that has registered turn waiting, a turn A lending terminal that is lent to the waiting group, and the order management server includes a lending terminal registration unit that performs a process of assigning one lending terminal to the waiting group, and the lending terminal assigned to the waiting group Periodically obtains the waiting status from the order management server and displays it on the display device.
[Selection] Figure 3

Description

  The present invention relates to an order management system.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply. In addition, it is described that a reservation customer whose order is approaching is notified by voice by making a call.

JP 2005-50002 A

  In the conventional order management system, services such as telephone calls cannot be used unless the user owns the portable terminal.

  The present invention has been made in view of the circumstances described above, and even a user who does not have a mobile terminal or a user who is not used to operating the mobile terminal can perform a call without performing complicated terminal operations. One of the purposes is to be able to receive services such as waiting status confirmation.

An order management system according to an embodiment of the present invention is an order management system that manages waiting for an order in a facility,
An order management terminal that accepts waiting registrations;
An order management server that manages the order waiting status of the order waiting group that registered the waiting order;
A lending terminal loaned to the waiting group,
The order management server
A lending terminal registration unit that performs processing for assigning one lending terminal to the waiting group,
The lending terminal assigned to the turn waiting group periodically acquires the turn waiting situation from the turn management server and displays it on a display device.

  Further, the order management server includes a call instruction unit that transmits a call execution instruction to a lending terminal assigned to the turn waiting group that has arrived, and the lending terminal assigned to the turn waiting group includes: When a call execution instruction is received, a call operation is executed.

  In addition, the order management terminal accepts selection of whether or not the lending terminal is desired to lend, and the lending terminal registration unit assigns one lending terminal to the waiting group for which lending terminal is desired to lend. is there.

  The lending terminal registration unit displays a two-dimensional code for lending terminal registration on the display device of the order management terminal during registration waiting for a turn, and the two-dimensional code is read by the lending terminal. The terminal number of the lending terminal is transmitted to the order management server, and the order management server assigns the lending terminal corresponding to the terminal number to the order waiting group.

  According to the present invention, a user who does not have a mobile terminal or a user who is not used to operating the mobile terminal can receive services such as calling and waiting status confirmation without performing complicated terminal operations. .

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200 which concerns on embodiment of this invention. The sequence diagram of the reception registration process of waiting for the order in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the reception registration screen of the order management terminal 200 concerning the embodiment of the present invention. The figure which illustrates the lending terminal registration screen of the order management terminal 200 which concerns on embodiment of this invention. The figure which illustrates the display screen of the waiting state of the turn of the calling lending terminal 300 which concerns on embodiment of this invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of waiting management in the restaurant A will be described, but in addition, waiting for waiting for the facility users such as hospitals, amusement facilities, shopping malls, food courts, department stores, repair shops, banks, travel agencies, etc. It can be applied to any facility that manages

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center, an order management terminal 200 installed near the entrance of a facility, and a calling lending terminal 300. Is included. The order management server 100 is connected to the order management terminal 200 and the calling lending terminal 300 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through the communication network N. , Manage the waiting for each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (lending terminal registration unit, call instruction unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and a lending terminal information management table TA3.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. In one record of the waiting list, information such as reception number “1”, reception time “13:03”, waiting item “table seat”, number of people “3”, status “calling”, lending terminal number “T01”, etc. It is included. In addition, information such as name, contact e-mail address, and telephone number can be included.

  The status includes “Waiting” which is the state before the order arrives, “Calling” which is the state informing that the order has arrived, and “Guidance” which is the state where the person who has arrived is actually guided to the seat etc. "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  The waiting item is information on the receiving item that can be selected at the time of registration, and in the case of restaurant A, the user can select the type of seat (for example, “table seat”, “counter seat”, “terrace seat”), "Private room" etc. can be selected.

  The lending terminal number is an identification number of a calling lending terminal that is lent according to the wish of the waiting group. It should be noted that nothing is registered in the lending terminal number in the record of the waiting group that does not lend the terminal.

  Information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  In the lending terminal information management table TA3, information on calling lending terminals in each facility is registered. Specifically, information such as the lending terminal number “T01” and the acceptance number “1” of the waiting group that is being lent is included in one record. Note that nothing is registered in the reception number in the record of the terminal that is not lent to the waiting group.

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can transmit and receive information to and from each other, such as between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by a user who has come to the facility or an employee of the facility operating the input device 215 such as a touch panel.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The calling lending terminal 300 is a portable terminal that lends to a user who has registered waiting in each facility as desired. The calling lending terminal 300 is a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device. The calling lending terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to a communication network N, a disk drive or a semiconductor memory (ROM, RAM). And the like.

(Registration waiting for waiting)
First, the waiting reception registration process by the order management server 100 will be described with reference to the sequence diagram of FIG. A user who has visited a facility (here, restaurant A) can perform registration by operating the order management terminal 200 installed in the facility.

  First, the order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S101).

  Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S102). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

  When the user performs a predetermined operation input on the displayed reception screen, the order management terminal 200 displays a reception registration screen for inputting information necessary for reception of the order waiting (step S103). FIG. 4 is a diagram illustrating an example of a reception registration screen. As shown in FIG. 4, on the reception registration screen, in addition to waiting items (type of seats) and number of users, whether or not you wish to call (telephone or e-mail), the telephone number or e-mail address of the contact at the time of calling, etc. It is possible to input whether or not the rental terminal 300 is desired to lend.

  When the input operation on the reception registration screen by the user is completed, the input information (new registration information) is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S104). When the order management server 100 receives new registration information from the order management terminal 200, the order management server 100 performs a process of adding a new set of order waits to the facility wait list based on the received new registration information, and a status management table. TA2 is updated (step S105).

  Further, when the lending request of the calling lending terminal 300 is “Yes”, the order management server 100 transmits the two-dimensional code information for lending terminal registration to the order management terminal 200 (step S106). The order management terminal 200 displays a lending terminal registration screen for assigning the calling lending terminal 300 to the waiting group (step S107). FIG. 5 is a diagram illustrating an example of a lending terminal registration screen. As shown in FIG. 5, the lending terminal registration screen displays the lending terminal registration two-dimensional code received from the order management server 100 and a message prompting the calling lending terminal 300 to read. The call lending terminal 300 may hand over a terminal to which the employee of the restaurant A is not rented, or call lending installed at a predetermined location (eg, next to the turn management terminal 200). The user 300 may take one from the terminal 300.

  When the user reads the lending terminal registration two-dimensional code with the lending call lending terminal 300 (step S108), the terminal number (for example, T01) of the terminal is transmitted to the order management server 100 (step S108). S109). The order management server 100 registers the received terminal number in the “lending terminal number” of the record of the order waiting group in the order waiting list (step S110). Further, the order management server 100 registers the receipt number of the waiting group in the “reception number of the waiting group in the lending” of the record of the corresponding calling lending terminal 300 in the lending terminal information management table TA3 (step S1). S111).

  The order management terminal 200 receives the reception information from the order management server 100 and displays a reception completion screen (step S112). On the reception completion screen, a reception number (waiting number), an expected waiting time at the present time, the number of remaining waiting groups, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. The user who owns his / her portable terminal reads the two-dimensional code printed on the turn ticket on the portable terminal, and displays the current turn waiting state (the current expected waiting time and the number of remaining waiting groups) on the display device. Etc.) is displayed. In addition, users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.

  Further, the lent lending terminal 300 for call obtains the information on the waiting status of the waiting group from the order management server 100 (such as the current expected waiting time and the number of remaining waiting groups), as shown in FIG. Then, it is displayed on the display device 330 (step S113).

(Status inquiry by calling lending terminal 300)
The loaned calling lending terminal 300 displays the order waiting status of the order waiting group always assigned to the display device 330. Specifically, the calling lending terminal 300 issues a status inquiry to the order management server 100 at regular time intervals (for example, 1 minute). The order management server 100 identifies the waiting group in which the terminal number of the calling lending terminal 300 that has received the inquiry is registered in the lending terminal number from the waiting list, and displays the waiting state of the waiting group. It transmits to the calling lending terminal 300. The calling lending terminal 300 displays the received order waiting status on the display device 330 via a web browser or the like.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when a “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  When the status is updated to “calling”, a call execution instruction is transmitted from the order management server 100 to the calling lending terminal 300 lent to the turn waiting group. When receiving the call execution instruction, the calling lending terminal 300 executes the calling operation. The call operation is, for example, vibration of the call lending terminal 300, display of a call message on the display device 330 (“I will guide you because the turn has arrived”), notification of a call message by voice, etc. is there.

  As described above, according to the present embodiment, the call lending terminal 300 is allocated to the turn waiting group for which lending of the call lending terminal 300 is desired at the time of registration for waiting for turn. The calling lending terminal 300 assigned to the turn waiting group periodically inquires the turn managing server 100 about the turn waiting status of the turn waiting group and displays it on the calling lending terminal 300. Also, when the status is called, the call is made. Accordingly, a user who does not have a mobile terminal or a user who is not used to operating the mobile terminal can receive services such as calling and waiting status confirmation without performing complicated terminal operations.

  In addition, since the user reads the two-dimensional code for registering the lending terminal displayed on the order management terminal 200 with the calling lending terminal 300, the calling lending terminal 300 is assigned to the order waiting group. The call lending terminal 300 can be assigned to the waiting group by simple operation and processing.

  In this embodiment, the calling lending terminal 300 is assigned to the waiting group by reading the two-dimensional code displayed on the order management terminal 200 with the calling lending terminal 300. The method is not limited to this. For example, the order management server 100 may automatically assign the call lending terminal 300 that is not lent to the waiting group.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... Call lending terminal 310 ... Processor 320 ... Input device 330 ... Display device 340 ... Communication interface 350 ... Storage resource TA1 ... Client management table TA2 ... Status management table TA3 ... Lending terminal information management table N ... Communication network AP1 ... Order management application

Claims (4)

An order management system for managing waiting in a facility,
An order management terminal that accepts waiting registrations;
An order management server that manages the order waiting status of the order waiting group that registered the waiting order;
A lending terminal loaned to the waiting group,
The order management server
A lending terminal registration unit that performs processing for allocating one lending terminal to the waiting group, and registering the reception number of the waiting group and the terminal number of the assigned lending terminal,
The lending terminal assigned to the turn waiting group periodically inquires the turn management server about the turn waiting status, and from the turn management server, the lending terminal assigned to the terminal number of the lending terminal . An order management system for acquiring the order waiting status and displaying the situation on a display device. The order management server
A call instruction unit that transmits a call execution instruction to the lending terminal assigned to the turn waiting group that has arrived,
The order management system according to claim 1, wherein the lending terminal assigned to the waiting group executes a call operation when receiving the call execution instruction. The order management terminal
Accept the selection of whether or not you want to lend the lending terminal,
The lending terminal registration unit
The order management system according to claim 1 or 2, wherein one lending terminal is allocated to a waiting group for which lending of a lending terminal is desired. The lending terminal registration unit displays a two-dimensional code for lending terminal registration on the display device of the order management terminal during registration waiting for a turn,
When the two-dimensional code is read by the lending terminal, the terminal number of the lending terminal is transmitted to the order management server,
The order management system according to any one of claims 1 to 3, wherein the order management server assigns a lending terminal corresponding to the terminal number to the order waiting group.