CN110809773A - Order management system - Google Patents
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- CN110809773A CN110809773A CN201880044126.5A CN201880044126A CN110809773A CN 110809773 A CN110809773 A CN 110809773A CN 201880044126 A CN201880044126 A CN 201880044126A CN 110809773 A CN110809773 A CN 110809773A
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- G06Q10/02—Reservations, e.g. for tickets, services or events
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Abstract
The invention can make users who do not carry the mobile terminal and users who are not familiar with the operation of the mobile terminal obtain services such as confirmation of calling and waiting status without carrying out complicated terminal operation. A sequence management system (1000) that manages sequence waiting in a facility, comprising: a sequence management terminal (200) which receives a registration of sequence waiting; a sequence management server (100) that manages a sequence waiting status of a sequence waiting group in which sequence waiting is registered; and a lending terminal (300) that is borrowed to the order waiting group, wherein the order management server (100) is provided with a lending terminal registration unit (120) that performs: a lending terminal (300) is assigned to the order waiting group, and the lending terminal (300) to which the order waiting group is assigned periodically acquires the order waiting status from the order management server (100) and displays it on the display device (330).
Description
Cross Reference to Related Applications
The present application is based on japanese application No. 2017-144392, filed on 26.7.7.2017, and the contents of the description thereof are incorporated herein by reference.
Technical Field
The present invention relates to a sequence management system.
Background
Conventionally, in restaurants, stores, hospitals, banks, government service centers, and the like, various order management systems have been used to manage the order waiting of customers waiting for their services.
For example, patent document 1 describes a reservation management system that provides a reservation management service simultaneously to a plurality of facilities that can wait in sequence, and enables a user to apply for a reservation waiting in sequence from a network, a telephone, or a store terminal. In addition, it is described that a reservation client who is in an adjacent order notifies the adjacent order by voice by telephone.
Documents of the prior art
Patent document
Patent document 1: japanese patent laid-open No. 2005-50002
Disclosure of Invention
In the conventional sequence management system, services such as telephone calls cannot be used when the user does not carry the mobile terminal.
The present invention has been made in view of the above-described circumstances, and an object thereof is to enable a user who does not carry a mobile terminal and a user who is not familiar with the operation of the mobile terminal to obtain services such as confirmation of a call or a waiting state without performing complicated terminal operations.
A sequence management system according to an embodiment of the present invention is a sequence management system that manages sequence waiting in a facility, and includes:
a sequence management terminal that accepts a registration of a sequence wait;
a sequence management server that manages a sequence waiting status of a sequence waiting group in which sequence waiting is registered; and
a lending terminal that is borrowed to the order waiting group,
the order management server includes a lending terminal registration unit that performs: assigning a lending terminal to the sequential waiting group,
the lending terminal to which the sequence waiting group is assigned periodically acquires the sequence waiting condition from the sequence management server and displays the sequence waiting condition on a display device.
The order management server includes a call instruction unit that transmits a call execution instruction to a lending terminal to which an order waiting group whose order has been turned is assigned, and the lending terminal to which the order waiting group is assigned executes a call operation after receiving the call execution instruction.
The order management terminal accepts a selection of the borrowing intention of a lending terminal, and the lending terminal registration unit assigns a lending terminal to an order waiting group of borrowing terminals.
Further, the lending terminal registration section displays a two-dimensional code for lending terminal registration on a display device of the order management terminal at the time of registration of order waiting, and when the two-dimensional code is read by the lending terminal, a terminal number of the lending terminal is transmitted to the order management server, and the order management server assigns a lending terminal corresponding to the terminal number to the order waiting group.
Effects of the invention
According to the present invention, a user who does not carry a mobile terminal and a user who is not familiar with the operation of the mobile terminal can obtain services such as confirmation of a call and a waiting state without performing complicated terminal operations.
Drawings
Fig. 1 is a diagram showing a schematic configuration of a sequence management system 1000 according to an embodiment of the present invention.
Fig. 2 is a block diagram showing a main configuration of a sequence management terminal 200 according to an embodiment of the present invention.
Fig. 3 is a sequence diagram of a process of receiving registration of sequence wait in the sequence management system 1000 according to the embodiment of the present invention.
Fig. 4 is a diagram illustrating an acceptance registration screen of the sequence management terminal 200 according to the embodiment of the present invention.
Fig. 5 is a diagram illustrating a lending terminal registration screen of the order management terminal 200 according to the embodiment of the present invention.
Fig. 6 is a diagram illustrating a display screen of the sequential waiting status of the calling lending terminal 300 according to the embodiment of the present invention.
Detailed Description
Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. The same elements are denoted by the same reference numerals, and redundant description thereof is omitted.
In the present embodiment, an example of the order waiting management in the restaurant a is described, but the present invention is also applicable to all facilities that perform order waiting management of facility users, such as hospitals, entertainment facilities, shopping centers, food squares, department stores, maintenance stores, banks, and travel agencies.
Fig. 1 is a diagram showing a schematic configuration of a sequence management system 1000 according to the present embodiment. As shown in fig. 1, the order management system 1000 includes an order management server (order management apparatus) 100 installed in a management center or the like, an order management terminal 200 installed near an entrance of a facility or the like, and a call lending terminal 300. The order management server 100 is connected to the order management terminal 200 and the call lending terminal 300 via the communication network N.
The sequence management server 100 manages the sequence wait registered via the sequence management terminal 200 for each facility. In the example of fig. 1, only the sequence management terminal 200 of one facility is illustrated, but the sequence management server 100 is actually connected to the sequence management terminals 200 provided in a plurality of facilities via the communication network N to manage the sequence wait of each facility. The sequence management server 100 is constituted by a general-purpose computer in which a predetermined server program operates to realize a server function. The computer constituting the order management server 100 does not necessarily have to be one computer, and may be constituted by a plurality of computers distributed in the communication network N.
The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (lending terminal registration unit, call instruction unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and a lending terminal information management table TA 3.
In the customer management table TA1, a unique ID and a password (account number) assigned to the sequence management terminal 200 are registered for each facility. In one record of the customer management table TA1, for example, an ID: a1 … "," password: AA2 … ", and the like. These pieces of information are set by a manager (e.g., owner of the facility) who performs management of sequential waiting at each facility when the system is introduced, for example. Note that, when a plurality of order management terminals 200 are used in one facility, the same ID and password may be used, but for example, a plurality of IDs and passwords may be used according to predetermined conditions.
The order waiting list in each facility is registered in the state management table TA 2. The waiting list includes a list of persons waiting in sequence (waiting groups) and information (status information) indicating the waiting status of each waiting group. One record of the order waiting list includes an acceptance number "1", an acceptance time "13: 03 ", waiting item" table seat ", number of people" 3 ", status" calling ", lending terminal number" T01 ", and the like. In addition, the name, email address of the contact, phone number, etc. can also be included.
The states include a state where the order is turned to before, that is, "waiting", a state where the order is turned to, that is, "calling", a state where the person whose order is turned is actually guided to the seat or the like, that is, "guidance completed", and a state where the order waiting is cancelled, that is, "cancelled", and the like. The manager or the like of each facility can appropriately set and change which item is set as the state.
The waiting item is information of an acceptance item that can be selected when accepting registration, and in the case of the restaurant a, the user can select a seat type (for example, "table seat", "bar seat", "dew seat", "booth", or the like) as the waiting item.
The lending terminal number is an identification number of a lending terminal for call lent according to the intention of the waiting group in order. Further, in the record of the order waiting group of the non-borrowed terminals, nothing is registered for the lending terminal number.
The information included in the order waiting list can be set and changed as appropriate by the administrator of each facility or the like. The contents of the order waiting list are updated based on new registration information or update information of the status (described in detail later) transmitted from the order management terminal 200 to the order waiting list.
Information on the lending terminal for call in each facility is registered in the lending terminal information management table TA 3. Specifically, one record includes information such as the lending terminal number "T01" and the reception number "1" of the waiting group in the borrowing order. Note that nothing is registered with respect to the acceptance number in the record that is not borrowed to the terminal of the order waiting group.
The processor 120 is constituted by an arithmetic logic operation unit (CPU, etc.) that handles arithmetic operations, logical operations, bit operations, and the like, and various registers, and centrally controls each part of the sequence management server 100 by executing various programs stored in a storage mechanism such as a ROM. In addition, the processor 120 also executes a computer program (sequence management application) for managing sequence waiting in cooperation with the sequence management terminal 200.
The communication network N includes a communication network capable of transmitting and receiving information to and from each other between the order management server 100 and the order management terminal 200. The communication network N may be any one of the internet, LAN, private line, telephone line, intranet, mobile communication network, bluetooth (registered trademark), WiFi (Wireless Fidelity: Wireless network), other communication line, a combination thereof, and the like, and may be wired or Wireless.
The order management terminal 200 can be any terminal device capable of transferring data to and from the order management server 100 via the communication network N, such as a tablet terminal, a Personal Computer (PC), a notebook PC, a smart phone, a mobile phone, and a Personal Digital Assistant (PDA). In addition, a plurality of sequence management terminals 200 can be used in one facility.
Fig. 2 is a block diagram showing a main configuration of the sequence management terminal 200. The order management terminal 200 includes a processor 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 receives an input such as registration or update to the order waiting list by operating an input device 215 such as a touch panel by a user or a staff member of the facility.
The processor 210 is configured by an arithmetic logic operation unit (CPU, etc.) that handles arithmetic operations, logical operations, bit operations, etc., and various registers, and centrally controls each part of the sequence management terminal 200 by executing various programs stored in the storage resource 230. The various registers are, for example, program counters, data registers, command registers, general purpose registers, etc.
The input device 215 includes various operation buttons and a touch panel 215a for receiving an input such as reception to the waiting list or cleaning from the waiting list.
The display device 216 is a device for displaying a sequence waiting list, a reception screen, or a state management screen, and is configured by, for example, a liquid crystal display.
The communication interface 220 is a hardware module connected to the communication network N and used for communicating with other devices via the communication network N. The communication interface 220 is a modem device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.
The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a magnetic disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.
The storage resource 230 stores therein an operating system program, a driver, various data, and the like. As the driver, for example, a communication interface driver for controlling the communication interface 220 is available. In addition, in the storage resource 230, in addition to these various programs and various data, a computer program (sequence management application) AP1 for managing sequence waiting in cooperation with the sequence management server 100 by being executed by the processor 210 is stored.
The call lending terminal 300 is a mobile terminal that is borrowed to a user who registers a sequential waiting at will in each facility. The call lending terminal 300 is, for example, a terminal such as a smartphone, a mobile phone, a tablet terminal, or a wearable device. The calling lending terminal 300 includes a processor 310, an input device 320 such as various operation buttons and a touch panel, a display device 330 such as a liquid crystal display, a communication interface 340 for connecting to the communication network N, and a storage resource 350 such as a magnetic disk drive or a semiconductor memory (ROM, RAM, etc.).
(order waiting acceptance registration)
First, the reception registration process based on the order waiting of the order management server 100 will be described with reference to the sequence diagram of fig. 3. A user who arrives at a facility (here, restaurant a) can operate the order management terminal 200 installed in the facility to receive registration.
First, the order management terminal 200 receives information included in the order waiting list registered in the state management table TA2 from the order management server 100 via the communication interface 220 (step S101).
Next, the sequence management terminal 200 displays a reception screen for receiving the sequence wait on the display device 216 (step S102). On the reception screen, for example, a list is displayed in which the information of the order waiting list (the reception number of the person waiting in the order and the current status information) is arranged in the order of reception and in the chronological order. Also, the number of waiting groups currently waiting in sequence, etc. are displayed.
When the user performs a predetermined operation input to the displayed acceptance screen, the order management terminal 200 displays an acceptance registration screen for inputting information necessary for acceptance of order waiting (step S103). Fig. 4 is a diagram showing an example of a screen for accepting registration. As shown in fig. 4, on the acceptance registration screen, in addition to the waiting item (seat type) and the number of users, the intention of calling (telephone or mail), the telephone number of the contact person at the time of calling, the email box, and the like, and the intention of borrowing the call lending terminal 300 can be input.
When the user has finished accepting the input operation on the registration screen, the input information (new registration information) is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S104). When receiving the new registration information from the order management terminal 200, the order management server 100 performs a process of newly adding a set of order waiting in the order waiting list of the facility based on the received new registration information and updates the status management table TA2 (step S105).
Then, the order management server 100 transmits the two-dimensional code information for lending terminal registration to the order management terminal 200 when the borrowing will of the call lending terminal 300 is "present" (step S106). The order management terminal 200 displays a lending terminal registration screen for assigning the call-use lending terminal 300 to the order waiting group (step S107). Fig. 5 is a diagram showing an example of a lending terminal registration screen. As shown in fig. 5, the two-dimensional code for lending terminal registration received from the order management server 100 and the message read by the call lending terminal 300 for reminder are displayed on the lending terminal registration screen. The calling lending terminal 300 may be a terminal that is not borrowed and handed to the user by the staff of the restaurant a, or the user may take one of the calling lending terminals 300 installed in a predetermined place (the side of the order management terminal 200, etc.) by himself or herself.
When the user reads the two-dimensional code for lending terminal registration with the borrowed call lending terminal 300 (step S108), the terminal number of the terminal (for example, T01) is transmitted to the order management server 100 (step S109). The order management server 100 registers the received terminal number as the "lending terminal number" of the record of the order waiting group of the order waiting list (step S110). The order management server 100 registers the acceptance number of the waiting group as the "acceptance number of the waiting group under borrowing" recorded by the eligible calling lending terminal 300 in the lending terminal information management table TA3 (step S111).
The sequence management terminal 200 receives the reception information from the sequence management server 100 and displays a reception completion screen (step S112). The acceptance number (wait number), the current estimated wait time, the number of remaining wait groups, and the like are displayed on the acceptance completion screen. In addition, a message prompting the user to pick up the order card is displayed, and the user can pick up the order card printed from the printer connected to the order management terminal 200.
And two-dimensional codes corresponding to the acceptance numbers are printed on the cis-position cards. The user carrying his mobile terminal reads the two-dimensional code printed on the cis card using the mobile terminal, and displays the current order waiting status (the current expected waiting time, the number of remaining waiting groups, and the like) on the display device. In addition, the user can receive a message by a telephone or a mail when the sequence is rotated or receive a warning message when the sequence is close by inputting a telephone number or an electronic mail box according to a guide displayed by reading the two-dimensional code.
The borrowed calling lending terminal 300 acquires information on the order waiting status of the order waiting group (the current expected waiting time, the number of remaining waiting groups, and the like) from the order management server 100, and displays the information on the display device 330 as shown in fig. 6 (step S113).
(inquiry based on the status of the lending terminal 300 for call)
The borrowed lending terminal 300 always displays the order waiting status of the assigned order waiting group on the display device 330. Specifically, the call lending terminal 300 inquires the order management server 100 of the status at regular time intervals (for example, one minute). The order management server 100 registers the terminal number of the lending terminal 300 that has specifically received the inquiry from the order waiting list as an order waiting group of lending terminal numbers, and transmits the order waiting status of the order waiting group to the lending terminal 300 for call. The calling lending terminal 300 displays the received sequence waiting status on the display device 330 via a web browser or the like.
(update of sequential waiting list)
The contents of each record of the order waiting list of each facility are updated when the staff of the facility performs operations such as "cancel", "change", "call", "guide" using the order management terminal 200. "cancel" means cancel order wait, and "change" means change the contents of order wait input once. The "call" refers to a state in which a group whose order has been turned is orally called or notified by telephone, call mail, or the like, and the "guidance" refers to a state in which a response is actually started for the group whose order has been turned.
The staff member selects a sequence waiting group to be updated from the sequence waiting list displayed on the sequence management terminal 200, and performs any one of the update operations of "call", "cancel", and "change" with respect to the selected sequence waiting group. Information (for example, reception number "1") specifying the order waiting group to be updated and information (for example, "call") of the update operation are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. The order management server 100 updates the order waiting list of the facility based on the received information. For example, when the "call" operation is performed on the reception number "1", the state of the order waiting group of the reception number "1" is updated to "call".
When the status is updated to "in call", a call execution instruction is transmitted from the order management server 100 to the borrowing terminal for call 300 for which the order waiting group is borrowed. The calling lending terminal 300 executes a calling operation upon receiving a call execution instruction. The call action is, for example, vibration of the calling lending terminal 300, display of a call message ("reached sequence, about to be directed", etc.) on the display device 330, or notification of a voice-based call message, etc.
As described above, according to the present embodiment, the call lending terminal 300 is assigned to the waiting-for-order group having the borrowing intention of the call lending terminal 300 at the time of registration of acceptance of the waiting-for-order. The calling lending terminal 300 to which the waiting-in-order group is assigned periodically inquires the order management server 100 about the waiting-in-order status of the waiting-in-order group, and displays the status on the calling lending terminal 300. In addition, a call is made when the state becomes a call. Thus, the user who does not carry the mobile terminal and the user who is not familiar with the operation of the mobile terminal can obtain services such as confirmation of calling and waiting states without performing complicated terminal operations.
Further, since the user uses the call lending terminal 300 to read the two-dimensional code for lending terminal registration displayed on the order management terminal 200, and assigns the call lending terminal 300 to the on-hold group, the call lending terminal 300 can be assigned to the on-hold group with a simple operation and processing.
In the present embodiment, the assignment to the call lending terminal 300 of the order waiting group is performed by reading the two-dimensional code displayed on the order management terminal 200 by the call lending terminal 300, but the method of assigning the terminal is not limited thereto. For example, the order management server 100 may automatically allocate the order waiting group and the borrowing terminal 300 for a call that is not borrowed.
The present invention is not limited to the above-described embodiments, and can be implemented in other various forms without departing from the scope of the present invention. The above embodiments are therefore to be considered in all respects only as illustrative and not restrictive. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel within a range where the processing contents do not contradict each other.
Description of the reference numerals
1000 … sequence management system
100 … sequence management server
110 … management database
120 … processor
200 … order management terminal
210 … processor
215 … input device
215a … touch panel
216 … display device
220 … communication interface
230 … storage resource
300 … lending terminal for calling
310 … processor
320 … input device
330 … display device
340 … communication interface
350 … storage resource
TA1 … customer management Table
TA2 … State management Table
TA3 … lending terminal information management table
N … communication network
AP1 … order management application
Claims (5)
1. A sequence management system for managing sequence waiting in a facility, the sequence management system comprising:
a sequence management terminal that accepts a registration of a sequence wait;
a sequence management server that manages a sequence waiting status of a sequence waiting group in which sequence waiting is registered; and
a lending terminal that is borrowed to the order waiting group,
the order management server includes a lending terminal registration unit that performs: assigning a lending terminal to the sequential waiting group,
the lending terminal to which the sequence waiting group is assigned periodically acquires the sequence waiting condition from the sequence management server and displays the sequence waiting condition on a display device.
2. The sequence management system according to claim 1, wherein the sequence management server comprises a call instruction section for transmitting a call execution instruction to a lending terminal to which a sequence waiting group whose sequence has come round is assigned,
and the lending terminal distributed by the sequential waiting group executes a calling action after receiving the calling execution instruction.
3. The order management system according to claim 1 or 2, wherein the order management terminal accepts selection of the presence or absence of borrowing intention of a lending terminal,
the lending terminal registration unit assigns a lending terminal to the order waiting group of intentionally borrowed lending terminals.
4. The sequence management system according to any one of claims 1 to 3, wherein the lending terminal registration section displays a two-dimensional code for lending terminal registration on a display device of the sequence management terminal at the time of registration of a sequence wait,
when the two-dimensional code is read by the lending terminal, the terminal number of the lending terminal is sent to the order management server,
and the sequence management server allocates the lending terminal corresponding to the terminal number to the sequence waiting group.
5. A sequence management system for managing sequence waiting in a facility, the sequence management system comprising:
a sequence management terminal that accepts a registration of a sequence wait;
a sequence management server that manages a sequence waiting status of a sequence waiting group in which sequence waiting is registered; and
a lending terminal that is borrowed to the order waiting group,
the order management server includes a lending terminal registration unit that performs: assigning a lending terminal to the waiting-in-order group, and registering a terminal number of the assigned lending terminal in association with a reception number of the waiting-in-order group,
the lending terminal to which the order waiting group is assigned periodically makes an inquiry of an order waiting status to the order management server, acquires the order waiting status of the order waiting group associated with the terminal number of the lending terminal from the order management server, and displays the order waiting status on a display device.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| JP2017144392A JP6391782B1 (en) | 2017-07-26 | 2017-07-26 | Order management system |
| JP2017-144392 | 2017-07-26 | ||
| PCT/JP2018/025260 WO2019021765A1 (en) | 2017-07-26 | 2018-07-03 | Queue management system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110809773A true CN110809773A (en) | 2020-02-18 |
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|---|---|---|---|
| CN201880044126.5A Pending CN110809773A (en) | 2017-07-26 | 2018-07-03 | Order management system |
Country Status (3)
| Country | Link |
|---|---|
| JP (1) | JP6391782B1 (en) |
| CN (1) | CN110809773A (en) |
| WO (1) | WO2019021765A1 (en) |
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Also Published As
| Publication number | Publication date |
|---|---|
| WO2019021765A1 (en) | 2019-01-31 |
| JP2019028535A (en) | 2019-02-21 |
| JP6391782B1 (en) | 2018-09-19 |
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