JP2019160141A - Order management system, order management terminal and program - Google Patents

Abstract

To control items which can be received according to a floor or place even in the same facility, for suppressing an input error.SOLUTION: An order management system managing turn waiting in a facility, comprises: an order management terminal for receiving registration of turn waiting in a facility; and an order management server for receiving information on registration of turn waiting from the order management terminal, and managing information on a turn waiting group in the facility. The order management terminal comprises: an area identification part which receives a signal which is output in a prescribed area in the facility and thereby identifies an area; and a reception item display control part for controlling display of a reception item for selecting only reception items which can be received in the identified area.SELECTED DRAWING: Figure 4

Description

  The present invention relates to an order management system, an order management terminal, and a program.

  2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services.

  For example, Patent Literature 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can access the congestion of facilities from the Web, a telephone, or a store terminal. It states that you can check the situation and apply for a waiting list. In addition, it is described that notification is made by telephone or e-mail when the order of guidance approaches.

JP 2005-50002 A

  In the conventional order management system, on the reception screen for registering the waiting order, for example, in the case of a restaurant, the reception items set for each facility such as the type of seat are displayed. Even within the same facility, the items that can be received may be limited depending on the location and floor, and if all the reception items are displayed uniformly in such a case, an input error may occur.

  The present invention has been made in view of the circumstances described above, and it is one of the objects to control items that can be accepted in the same facility depending on the place and floor so that input mistakes are less likely to occur. To do.

An order management system according to an embodiment of the present invention is an order management system that manages waiting for an order in a facility,
An order management terminal for accepting registration waiting in the facility;
From the order management terminal, receiving the registration information waiting for the order, and comprising an order management server for managing the information of the waiting order group of the facility,
The order management terminal
An area specifying unit for specifying an area by receiving a signal transmitted in a predetermined area in the facility;
A reception item display control unit that controls the display of the reception items so that only reception items that can be received within the specified area can be selected.

  The reception item display control unit displays only reception items that can be received within the specified area.

  Further, the reception item display control unit controls so that only a reception item that can be received within the specified area can be selected.

  According to the present invention, it is possible to control items that can be received in the same facility according to a place and a floor so that an input error is less likely to occur.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The figure explaining the area which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200. FIG. The sequence diagram of the reception registration process of waiting for the order in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the acceptance registration screen displayed on order management terminal 200 concerning the embodiment of the present invention.

  Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

  In this embodiment, an example of waiting management in the amusement facility A will be described, but in addition, waiting for waiting for facility users such as shopping malls, food courts, department stores, hospitals, government offices, repair shops, banks, travel agents, etc. It can be applied to any facility that manages

  FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes a predetermined order management server 100 installed in a management center, an order management terminal 200 carried by an employee in the facility, and each area in the facility described later. A radio signal transmitter 300 for transmitting the radio wave is included. The order management server 100 is connected to the order management terminal 200 via the communication network N.

  The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through a communication network. We manage the waiting order of each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

  The order management server 100 includes a management database 110 and a processor 120 for managing the order management terminal 200 for each facility. The management database 110 includes a client management table TA1 and a status management table TA2.

  In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. For example, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

  In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record of the waiting list includes information such as a reception number “1”, a reception time “13:03”, a reception item “attraction X”, and a status “calling”. In addition, information such as name, contact e-mail address, and telephone number can be included.

  The status includes “Waiting” which is the state before the order arrives, “Calling” which is the state informing that the order has arrived, and “Guidance” which is the state where the person who has arrived is actually guided to the seat etc. "Completed", and "cancelled", which is a state in which the waiting for the order is canceled, is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

  The reception item is an item that can be selected at the time of reception registration. In the case of the amusement facility A, the user selects an attraction that waits in turn as the reception item. Here, “Attraction X”, “Attraction Y”, and “Attraction Z” are set as reception items. Depending on the reception item, the reception is limited depending on the area where the waiting registration is performed. For example, in the amusement facility A, areas 1 to 3 are set in the facility as shown in FIG. “Attraction X” is an attraction that can be accepted only in area 1 (for example, photography with a character in area 1), and “Attraction Y” is an attraction that can be accepted only in area 2 (for example, area 2) “Attraction Z” is an attraction that can be accepted in any of the areas 1 to 3.

  Note that the information included in the waiting list can be appropriately set and changed by the manager of each facility. The contents of the records in the waiting list are updated based on new registration information in the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

  The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

  The communication network N includes a communication network that can exchange information between the order management server 100 and the order management terminal 200. The communication network N is, for example, the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, or a combination thereof. It does not matter whether it is wired or wireless.

  The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

  FIG. 3 is a block diagram illustrating a main configuration of the order management terminal 200. The order management terminal 200 includes a processor (area specifying unit, reception item display control unit, transmission unit) 210, an input device 215, a display device 216, a communication interface 220, a storage resource 230, and a radio signal receiver 240. . The order management terminal 200 accepts inputs such as registration and update to the waiting list by the facility user or employee directly operating the input device 215 such as a touch panel. For example, the employee of the facility performs an input for newly registering the waiting list in the waiting list or an input for updating the status registered in the waiting list.

  The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

  The input device 215 includes various operation buttons and a touch panel 215a for accepting an input such as acceptance to the waiting list or disappearance from the waiting list.

  The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

  The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

  The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

  The storage resource 230 holds information on reception items that can be received in each area in the facility. Specifically, in the case of the amusement facility A, information such as area 1 (attraction X, Z), area 2 (attraction Y, Z), and area 3 (attraction Z) is held. Information on reception items that can be received in each area can be appropriately set and changed by the manager of each facility.

  In addition, the storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

  The radio signal receiver 240 receives a radio signal (hereinafter also referred to as “beacon”) using a predetermined radio wave transmitted from another device based on a communication standard such as BLE (Bluetooth (registered trademark) Low Energy). To do. In this embodiment, the radio signal receiver / transmitter 240 is from the radio signal transmitter 300 within a range of several tens of centimeters to several tens of meters from the order management terminal 200, that is, the radio signal transmitter 300 installed in each area. Receive outgoing beacons.

  As shown in FIG. 2, the radio signal transmitter 300 is installed at a predetermined position in each area (area 1 to 3) in the facility, and uses a predetermined radio wave based on a communication standard such as BLE. Send a beacon to the surroundings. A plurality of wireless signal transmitters 300 may be installed in each area. The beacon includes identification information (area ID) for specifying each area. For example, when an employee of a facility having the order management terminal 200 enters the area 1, the order management terminal 200 receives a beacon including an area ID indicating the area 1.

(Registration waiting for waiting)
Next, the waiting-order reception registration process by the order management system 1000 will be described with reference to the sequence diagram of FIG. A user who visits the facility (here, amusement facility A) performs reception registration through the order management terminal 200 possessed by the employee of the facility. Here, a case where reception registration is performed in area 1 will be described as an example.

  The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S101).

  Moreover, the order management terminal 200 receives the beacon transmitted from the wireless signal transmitter 300 in the area 1 by the wireless signal receiver 240 (step S102). Furthermore, the order management terminal 200 identifies an area based on the area ID included in the received beacon (step S103).

  The order management terminal 200 displays an acceptance screen for accepting waiting for an order on the display device 216 (step S104). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

  When the employee performs a predetermined operation input such as touching the displayed reception screen (step S105: YES), the order management terminal 200 can accept the specified area (here, area 1). The information on the accepted items is acquired from the storage resource 230 (step S106). Here, “attraction X” and “attraction Z”, which are reception items that can be received in area 1, are acquired.

  The order management terminal 200 sets the layout of the reception registration screen (screen for selecting the reception item) based on the acquired reception item information, and displays it on the display device 216 (step S107). FIG. 5 is a diagram illustrating a reception registration screen. As shown in FIG. 5, “Attraction X” and “Attraction Z” are displayed as the reception items.

  The order management terminal 200 displays a reception completion screen when the reception item is selected by the user and the input of information necessary for the reception of the waiting order (contact e-mail address, telephone number, etc.) is completed (step S108). ). The selection of the reception item is performed, for example, by operating a selection button. On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

  A two-dimensional code associated with the receipt number is printed on the turn ticket. By reading the two-dimensional code printed on the turn ticket using the mobile terminal that the user owns, the display device of the mobile terminal has the current turn waiting state (the current number of waiting groups, waiting time, etc.) Is displayed. In addition, users can receive a message when the order arrives, or receive a remind mail when the order approaches, by entering an email address according to the guidance displayed by reading the two-dimensional code. It may be possible to be able to.

  The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S109). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S110).

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

  The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

  As described above, according to the present embodiment, the order management terminal 200 receives a signal transmitted in a predetermined area in the facility, and selects only reception items that can be received in the area specified based on the signal. The display of the reception item was controlled so that it was possible. This makes it possible to control items that can be accepted in the same facility according to the location and floor, and to prevent input errors and the like from occurring.

  In this embodiment, the order management terminal 200 holds information on reception items that can be received in each area, and acquires reception items that can be received in the area specified based on the beacon. Information on possible reception items may be held in the order management server 100. In this case, the information of the area specified based on the area ID included in the beacon is transmitted from the order management terminal 200 to the order management server 100, and accepted items that can be accepted from the order management server 100 to the order management terminal 200 in the area. Send information.

  Moreover, in this embodiment, although the example which uses a beacon was shown as a signal which the wireless signal transmitter 300 transmits, not only this but various communication systems (WiFi, Bluetooth (trademark) etc.) are employ | adopted. be able to. Further, a weak sound wave (non-audible sound) capable of specifying each area may be output from the wireless signal transmitter 300 and picked up by a microphone of the order management terminal 200.

  In this embodiment, the order management terminal 200 displays only the reception items that can be received in the specified area. However, the order management terminal 200 displays all the reception items and receives them in the specified area. You may make it control so that selection operation can be performed only to the possible reception item.

  The present invention is applied to the case where it is desired to change the reception item for each floor at a department store or the like in addition to the case where the reception item is changed according to the location of the character or the location of the attraction in a theme park or the like as described above. Can do.

  The present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 240 ... Radio signal receiver 300 ... Radio signal transmitter TA1 ... Client management table TA2 ... Status management table N ... Communication network AP1 ... Order management application

Claims (5)

An order management system for managing waiting in a facility,
An order management terminal for accepting registration waiting in the facility;
From the order management terminal, receiving the registration information waiting for the order, and comprising an order management server for managing the information of the waiting order group of the facility,
The order management terminal
An area specifying unit for specifying an area by receiving a signal transmitted in a predetermined area in the facility;
An order management system comprising: a reception item display control unit that controls display of reception items so that only reception items that can be received within a specified area can be selected. The reception item display control unit
The order management system according to claim 1, wherein only the reception items that can be received in the specified area are displayed. The reception item display control unit
The order management system according to claim 1, wherein control is performed so that only a reception item that can be received in the specified area can be selected. An area specifying unit for specifying an area by receiving a signal transmitted in a predetermined area in the facility;
A reception item display control unit that controls display of reception items so that only reception items that can be received within the specified area can be selected;
A sequence management terminal comprising: a transmission unit configured to transmit information on the selected reception item to the sequence management server. Computer
An area specifying unit for specifying an area by receiving a signal transmitted in a predetermined area in the facility;
A reception item display control unit that controls display of reception items so that only reception items that can be received within the specified area can be selected;
A program that functions as a transmission unit that transmits information on selected reception items to the order management server.