CN111630553A - Order management system, order management terminal, and program - Google Patents

Abstract

The present invention provides a sequence management system, a sequence management terminal and a program, wherein the sequence management system (1000) manages sequence waiting in a facility, and comprises the following components: a camera (240) that acquires an image of a registered user who performs sequential waiting in a facility; a reception condition determination unit (120) that determines whether or not the user satisfies a condition for allowing the sequential waiting registration of facilities, based on information obtained from the image; and a reception registration unit (120) that receives a registration of a sequential wait in a facility when the condition is satisfied, and does not receive the registration when the condition is not satisfied.

Description

Order management system, order management terminal, and program

Cross reference to related applications

The present application is based on japanese application No. 2018-41894, which was filed on 8/3/2018, and the description of the japanese application is incorporated in the present specification.

Technical Field

The invention relates to a sequence management system, a sequence management terminal and a program.

Background

Conventionally, in restaurants, stores, hospitals, banks, government agencies, and the like, various order management systems have been used to manage the order waiting of customers waiting for their services.

For example, patent document 1 describes a reservation management system that provides a reservation management service simultaneously for a plurality of facilities that can wait in sequence, and describes that a user can check the mixed state of facilities from a Web, a telephone, and a store terminal and apply for a reservation waiting in sequence. Further, the contents of notification by telephone or mail when the order of guidance is close are described.

Documents of the prior art

Patent document

Patent document 1: japanese patent laid-open No. 2005-50002

Disclosure of Invention

Problems to be solved by the invention

Depending on facilities, there is a case where a user who does not satisfy a certain condition such as height and clothing does not wait for an acceptance order. However, in the past, whether or not the conditions for acceptance are satisfied is confirmed by a facility worker or the like, and it is not possible to automatically control the system so that only a user who satisfies the conditions is accepted.

The present invention has been made in view of the above circumstances, and an object thereof is to automatically perform control by a system so that only a person registration order satisfying a condition for acceptance can be made to wait.

A sequence management system according to an embodiment of the present invention is a sequence management system for managing sequence waiting in a facility, including:

a camera that acquires an image of a registered user who performs sequential waiting in the facility;

a reception condition determination unit that determines whether or not the user satisfies a condition for permitting registration of a sequential wait for the facilities, based on information obtained from the image; and

and a reception registration unit that receives a registration of a sequential wait in the facility when the condition is satisfied, and does not receive the registration when the condition is not satisfied.

In addition, the acceptance registration unit may display a message that cannot be accepted because the accepted condition is not satisfied on the screen when the condition is not satisfied.

The acceptance condition determination unit may determine the acceptance items that can be accepted based on the information obtained from the image, and the acceptance registration unit may accept the registration waiting only for the acceptance items that can be accepted.

The acceptance condition determination unit may determine whether or not to advance the waiting order of the user based on information obtained from the image, and the acceptance registration unit may advance the order of the user and perform the order-waiting registration when determining that the waiting order is advanced.

Effects of the invention

According to the present invention, the system can automatically perform control so that only the person registration order satisfying the accepted condition can be waited for.

Drawings

Fig. 1 is a diagram showing a schematic configuration of a sequence management system 1000 according to an embodiment of the present invention.

Fig. 2 is a block diagram showing a main configuration of a sequence management terminal 200 according to an embodiment of the present invention.

Fig. 3 is a sequence diagram of the order wait acceptance registration process in the order management system 1000 according to the embodiment of the present invention.

Fig. 4 is a diagram illustrating a message screen in a case where the order management terminal 200 according to the embodiment of the present invention does not satisfy the condition for acceptance.

Fig. 5 is a diagram illustrating an acceptance registration screen displayed on the sequence management terminal 200 according to the embodiment of the present invention.

Detailed Description

Embodiments of the present invention are described in detail below with reference to the accompanying drawings. The same elements are denoted by the same reference numerals, and redundant description thereof is omitted.

In the present embodiment, an example of the order waiting management in the game facility a is described, but the present invention can be applied to all facilities that perform the management of the order waiting of the facility user, such as other entertainment facilities, shopping malls, food streets, department stores, hospitals, government agencies, exclusive repair stores, banks, and travel agencies.

Fig. 1 is a diagram showing a schematic configuration of a sequence management system 1000 according to the present embodiment. As shown in fig. 1, the sequence management system 1000 includes a sequence management server 100 installed in a management center or the like and a sequence management terminal 200 installed in a facility. The order management server 100 is connected to the order management terminal 200 via a communication network N.

The sequence management server 100 waits for the sequence of each facility management registration via the sequence management terminal 200. In the example of fig. 1, only one sequence management terminal 200 of a facility is illustrated, but the sequence management server 100 is actually connected to the sequence management terminals 200 installed at a plurality of facilities using a communication network, and manages the sequence wait of each facility. The sequence management server 100 is constituted by a general-purpose computer, and a predetermined server program operates in the computer to realize a server function. The computer constituting the sequence management server 100 is not necessarily one computer, and may be constituted by a plurality of computers dispersed on the communication network N.

The sequence management server 100 includes a management database 110 for managing the sequence management terminal 200 for each facility, and a processor (reception condition determining unit, reception registering unit) 120. The management database 110 includes a client management table TA1, a status management table TA2, and an acceptance condition management table TA 3.

The customer management table TA1 has a unique ID and a unique password (account number) assigned to the sequence management terminal 200 registered therein for each facility. As a record item of, for example, "survival game facility a", there is set "ID: a1 … … "," password: AA2 … … ", and the like. These pieces of information are set by, for example, an administrator (e.g., an owner of the facility) who waits for management in order at each facility when the system is introduced. In the case where a plurality of sequence management terminals 200 are used in one facility, the same ID and password may be used, but a plurality of IDs and passwords may be used separately according to predetermined conditions, for example.

The order waiting list of each facility is registered in the state management table TA 2. The waiting list includes a list of persons waiting in sequence (waiting groups) and information (status information) indicating the waiting status of each waiting group. Entry 1 in the order waiting list includes reception number "1", reception time "13: 03 ", status" in call ", etc. And may also contain information such as name, contact mailbox address, telephone number, etc.

The status includes "waiting" as a status before the arrival of the order, "calling" as a status notifying that the order has arrived, "guided" as a status in which the person having the arrival of the order is actually guided, and "cancelled" as a status in which the order waiting has been cancelled. The items set as the states can be set and changed as appropriate by the manager of each facility or the like.

The information included in the order waiting list can be set and changed as appropriate by an administrator of each facility or the like. The contents of the entries of the order waiting list are updated based on new registration information or update information of the status (described in detail later) of the order waiting list transmitted from the order management terminal 200.

The acceptance condition management table TA3 holds conditions for waiting for acceptance of the permission order specified for each facility. For example, in the live game facility a, "goggles worn" is set as the reception condition. The acceptance condition may be used for judging whether or not acceptance is possible, for example, for judging whether or not acceptance items (items to be subjected to order waiting) are limited, and whether or not the order of waiting is advanced (whether or not priority is given).

The processor 120 is configured by an arithmetic logic unit (CPU or the like) that performs arithmetic operation, logical operation, bit operation, and the like, and various registers, and centrally controls each part of the sequence management server 100 by executing various programs stored in a storage unit such as a ROM. In addition, the processor 120 executes a computer program (order management application) for managing order waiting in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of mutually transmitting and receiving information between the sequence management server 100 and the sequence management terminal 200. The communication network N may be any one of the internet, LAN, private line, telephone line, intranet, mobile communication network, bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication line, a combination of the above networks, and the like, and may be wired or Wireless.

The order management terminal 200 may be any terminal device capable of transmitting and receiving data to and from the order management server 100 via the communication network N, such as a tablet terminal, a Personal Computer (PC), a notebook PC, a smart phone, a mobile phone, and a Personal Digital Assistant (PDA). A plurality of sequence management terminals 200 may be used in a single facility.

Fig. 2 is a block diagram showing a main configuration of the order management terminal 200. The sequence management terminal 200 includes a processor (acceptance registration unit, acceptance availability acquisition unit, image acquisition unit) 210, an input device 215, a display device 216, a communication interface 220, a storage resource 230, and a camera 240. The order management terminal 200 receives an input such as registration or update to the order waiting list by a user or a staff of the facility directly operating an input device 215 such as a touch panel. For example, the staff of the facility performs input for newly registering the order waiting in the order waiting list, and input for updating the status registered in the order waiting list.

The processor 210 is constituted by an arithmetic logic operation unit (CPU or the like) that performs arithmetic operation, logical operation, bit operation, and the like, and various registers, and centrally controls each part of the sequence management terminal 200 by executing various programs stored in the storage resource 230. Such as program counters, data registers, command registers, general purpose registers, etc.

The input device 215 includes various operation buttons and a touch panel 215a for receiving inputs such as reception and removal of a waiting list.

The display device 216 is a device for displaying the order waiting list, the reception screen, and the state management screen, and is configured by, for example, a liquid crystal display.

The communication interface 220 is connected to the communication network N, and is a hardware component that communicates with other devices via the communication network N. The communication interface 220 is a modem device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, and a soft modem.

The storage resource 230 is, for example, a logical device that provides a storage area of a physical device. The physical device is a computer-readable recording medium such as a hard disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

In addition, an operating system program, a driver program, various data, and the like are stored in the storage resource 230. As the driver program, for example, there is a communication interface driver program for controlling the communication interface 220. In addition to the above various programs and various data, the storage resource 230 also stores a computer program (sequence management application) AP1 that is executed by the processor 210 and cooperates with the sequence management server 100 to manage the sequence waiting.

The camera 240 takes an image of a user standing in front of the sequence management terminal 200. The captured image is transmitted to the order management server 100, and used to determine whether or not the reception condition is satisfied.

(order waiting acceptance registration)

Next, the reception registration processing of the sequence wait performed by the sequence management system 1000 will be described with reference to the timing chart of fig. 3. The user who arrives at the facility (here, the game facility a) receives registration via the order management terminal 200 installed near the entrance of the facility.

The order management terminal 200 receives information included in the order waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S101).

The sequence management terminal 200 displays a reception screen for receiving sequence waiting on the display device 216 (step S102). For example, information on the order waiting list (the reception number of the person waiting in the order and the current status information) or a list in which the received orders are arranged in time series is displayed on the reception screen. In addition, the number of waiting groups currently waiting in sequence, and the like are also displayed.

When the user performs a predetermined operation input such as screen touch on the displayed acceptance screen (yes in step S103), the order management terminal 200 captures an image (face) of the user using the camera 240 and transmits the image to the order management server 100 (step S104).

The order management server 100 analyzes the received face image, determines whether or not the user accepts satisfaction of the condition, that is, whether or not the user wears goggles, and transmits the determination result to the order management terminal 200 (step S105).

When the user wears the goggle (step S106: yes), sequence management terminal 200 displays a registration acceptance screen on sequence management terminal 200 (step S107). The user inputs information (e.g., a mail address, a telephone number, etc. of a contact address) necessary for reception on the reception registration screen. When the input is completed, the order management terminal 200 displays a reception completion screen (step S108). The reception number (wait number), the wait time at the current time, and the like are displayed on the reception completion screen. Further, a message prompting the user to take a coupon is displayed, and the user can take a printed coupon from the printer connected to the order management terminal 200.

And two-dimensional codes corresponding to the acceptance numbers are printed on the queuing tickets. The user can read the two-dimensional code printed on the serial number ticket using a mobile terminal owned by the user, and display the current sequential waiting status (the current number of waiting groups, waiting time, etc.) on a display device of the mobile terminal. In addition, the user can input the mailbox address according to the guidance displayed by reading the two-dimensional code, and can receive the message when the sequence comes or receive the reminding mail when the sequence is close.

The determined new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S109). When receiving new registration information from a certain facility, the sequence management server 100 performs a process of newly adding a set of sequence waits to the sequence wait list of the corresponding facility based on the received new registration information, and updates the state management table TA2 to be new (step S110).

On the other hand, when the user does not wear goggles (no in step S106), sequence management terminal 200 displays a message that cannot be accepted because the user does not wear goggles, as shown in fig. 4, and ends the process of accepting registration (step S111).

(update of sequential waiting list)

The contents of the entries of the order waiting list for each facility are updated when the staff of the facility performs operations such as "cancel", "change", "call", "guide" using the order management terminal 200. "cancel" indicates that the order waiting is canceled, and "change" indicates that the content of the order waiting temporarily input is changed. In addition, "call" indicates a state of being in a group that is orally called or has come in the order of notification by telephone, call mail, or the like, and "guide" indicates a state of actually starting to deal with the group that has come in the order.

The staff member selects a sequence waiting group to be updated from the sequence waiting list displayed on the sequence management terminal 200, and performs any one of the updating operations of "call", "cancel", and "change" with respect to the selected sequence waiting group. Information (for example, reception number "1") specifying the order waiting group to be updated and information (for example, "call") of the update operation are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. The order management server 100 updates the order waiting list of the corresponding facilities based on the received information. For example, when a "call" operation is performed with respect to the reception number "1", the state of the order waiting group with the reception number "1" is updated to "call".

As described above, according to the present embodiment, when accepting registration, the order management terminal 200 acquires an image of a user who intends to accept registration, and the order management server 100 analyzes the image and determines whether or not a condition for allowing acceptance is satisfied. When the condition is not satisfied, the order management terminal 200 displays a message that cannot be accepted and ends the process, and therefore the system can automatically perform control so that only the order of registration of persons that satisfy the accepted condition can be waited for.

In the above embodiment, the acceptance condition is confirmed at the timing when the user touches the acceptance screen, but the timing for confirming is not limited to this. For example, the image may be acquired and the determination process may be performed while the input of the acceptance item is being accepted on the registration screen, or may be performed at the timing when the input is completed.

When the condition for acceptance is not satisfied, as described above, in addition to a message notifying that acceptance is not possible, a screen operation of order management terminal 200 may be displayed.

In the above embodiment, the order management terminal 200 determines whether or not to accept the image based on the acquired image. However, the acceptance items may be limited based on the acquired images. For example, the selection button may be controlled so that only the facilities (facilities X and Y) that can be used without wearing goggles can be selected on the acceptance registration screen, as shown in fig. 5, for the user who does not wear goggles.

Further, the order management terminal 200 may also perform the advance (insertion) of the waiting order based on the acquired images. Specifically, it may be determined whether or not to advance the waiting order of the user based on the information obtained from the image, and if it is determined that the waiting order is advanced, the order of the user may be advanced (for example, registered at the head of the order waiting list) and the order waiting may be registered.

Further, after the acceptance item (attraction) is selected on the acceptance registration screen, acceptance conditions corresponding to the selected acceptance may be checked. Specifically, for example, image confirmation is performed only when a attraction that requires goggles to be worn is selected, and if no goggles are worn, a message that the selected attraction cannot be used is displayed.

The conditions for determining based on the image may be, in addition to the presence or absence of equipment, height, sex, or the like, as long as the conditions can be determined by image analysis. In addition, the camera 240 may also use an infrared camera, and obtain the body temperature of the user from the image of the infrared camera. For example, the body temperature of the user may be acquired at the time of reception of the swimming pool, and reception may be disabled when the body temperature is equal to or higher than a certain value. In addition, the body temperature may be acquired at the time of acceptance in a hospital, and a process such as adjusting the waiting order up may be performed for a patient whose body temperature is a certain value or more.

In the above embodiment, the acquired image is transmitted to the order management server 100 by the order management terminal 200, and the order management server 100 performs the determination process of whether or not the condition is satisfied, but the determination process based on the image may be performed by the order management terminal 200.

The present invention is not limited to the above embodiments, and can be implemented in various other embodiments without departing from the scope of the present invention. Therefore, the above embodiments are merely illustrative in all respects and are not to be construed as limiting. For example, the above-described processing steps can be arbitrarily changed in order or executed in parallel within a range where the processing contents do not contradict each other.

Description of the reference numerals

1000 … sequence management system

100 … sequence management server

110 … management database

120 … processor

200 … order management terminal

210 … processor

215 … input device

215a … touch panel

216 … display device

220 … communication interface

230 … storage resource

240 … camera

TA1 … customer management Table

TA2 … State management Table

TA3 … acceptance Condition management Table

N … communication network

AP1 … order management application

Claims (6)

1. A sequence management system that manages sequential waits in a facility, the sequence management system characterized by comprising:

a camera that acquires an image of a registered user who performs sequential waiting in the facility;

a reception condition determination unit that determines whether or not the user satisfies a condition for permitting registration of a sequential wait for the facilities, based on information obtained from the image; and

and a reception registration unit that receives a registration of a sequential wait in the facility when the condition is satisfied, and does not receive the registration when the condition is not satisfied.

2. The order management system according to claim 1,

the acceptance registration unit displays a message that cannot be accepted because the accepted condition is not satisfied on the screen when the condition is not satisfied.

3. The order management system according to claim 1 or 2,

the acceptance condition judging unit judges an acceptance item that can be accepted based on information obtained from the image,

the acceptance registration unit is configured to wait for a receivable acceptance item acceptance order only.

4. The order management system according to any one of claims 1 to 3,

the acceptance condition judging section judges whether or not to advance the waiting order of the user based on information obtained from the image,

the acceptance registration unit advances the order of the user and registers the order waiting when it is determined that the waiting order is advanced.

5. A sequence management terminal that accepts registration of sequence waiting in the facility, the sequence management terminal comprising:

a camera that acquires an image of a registered user who performs sequential waiting in the facility;

a reception availability acquiring unit that acquires information, which is determined based on the image, as to whether or not the user satisfies a condition for permitting registration of the facility in order waiting; and

and a reception registration unit that receives a registration of a sequential wait in the facility when the condition is satisfied, and does not receive the registration when the condition is not satisfied.

6. A program that causes a computer to function as:

an image acquisition unit that acquires an image of a registered user who performs a sequence wait in the facility;

a reception availability acquiring unit that acquires information, which is determined based on the image, as to whether or not the user satisfies a condition for permitting registration of the facility in order waiting; and

and a reception registration unit that receives a registration of a sequential wait in the facility when the condition is satisfied, and does not receive the registration when the condition is not satisfied.

Images