CN1905595A - Remote queue number calling system based on network - Google Patents
Remote queue number calling system based on network Download PDFInfo
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- CN1905595A CN1905595A CN 200610036713 CN200610036713A CN1905595A CN 1905595 A CN1905595 A CN 1905595A CN 200610036713 CN200610036713 CN 200610036713 CN 200610036713 A CN200610036713 A CN 200610036713A CN 1905595 A CN1905595 A CN 1905595A
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Abstract
The invention provides a network-based remote queuing and calling system, comprising client end for submitting queuing request, service end for selecting a user and serving him, control module as processing core, communication content converting module for making content format interconversion for client end and control module, and waiting queue for recording waiting condition of each user. Thus, a client can go to receive service when he receives a notice, saving waiting time and able to effectively save expenses.
Description
Technical field
The present invention relates to the computer information management technical field, be meant especially and a kind ofly realize remote mutual, the remote queue number calling system of communicating by letter between client and the service department by network.
Background technology
At present run into the problem that to wait in line through regular meeting in service places such as bank, hospitals.In order to wait service, often in long troop, stand last a whole day.This has wasted people's valuable time greatly, stands for a long time simultaneously also to allow the people feel more arduous in the crowd.A kind of existing queue machine technology has solved a part of difficulty: after people come bank or hospital, at first before queue machine, obtain a number, needn't go queuing, but be sitting in the one side or the wait that goes about by operations such as buttons, after waiting to take turns to oneself, go the acceptance service with the number bar.This equipment has solved the misery that people stand for a long time.But during owing to employing voice mode newspaper, the limitation of sound transmission, people can not leave on-the-spot far, still need nearby wait, and the process of wait is still wasted a large amount of time.
Allow people's other thing of intercropping can utilize the time in the process of queuing, must allow queuing system can notify the acceptance service of returning timely the client who handles other affairs away from service center.The patent No. is 200410039896, denomination of invention for the solution of " a kind of phone queuing system " is: the innovative point that this system compares with existing Zero queuing machine is, the client can be by calling or send the queuing system registration queuing of way of short messages to far-end, and can receive the notice that the far-end queuing system is sent at reasonable time, so that the client can in time accept service.This system makes the client after long-range registration queuing, needn't arrive service department and wait in line, and only needs just to go after having notice the acceptance service.This has just saved the time of waiting in line.
But this patent still exists following not enough point: 1) if by calling the registration queuing, progressively carry out according to the voice suggestion in the Service Phone, not only speed is slow, and has increased the telephone charges spending; If by sending note registration queuing, owing to there is multiple service, be difficult to remember one by one the messaging format of the registration queuing operation of every kind of service, and operation is very inconvenient; 2) user can only get in touch by phone and system, and interactive mode is too single.
Summary of the invention
A kind of network-based remote Zero queuing system proposed by the invention the invention enables the client after long-range registration queuing, needn't arrive service department and wait in line, and only needs just to go the acceptance service after having notice, and has saved the time of waiting in line.
A kind of network-based remote Zero queuing system comprises the client that is used to submit to queuing request, for choosing the user and for the service end of its service, as handling the control core module, being that client and control module are carried out the Content of Communication modular converter that content format changes mutually and write down the waiting list table that each user waits for situation.
Client can be passed through equipment such as PC, landline telephone and mobile phone and Zero queuing system and realize alternately, and the interactive operation of client has: registration queuing operation, cancellation queuing operation, the operation of inquiry queuing situation, set notice (telling that how many people the client also has or how long just taking turns to him accepts service) conditional operation with ining addition and set advice method and operate.
Service end has been for after a client provides service, and the waiting list in Zero queuing system is got one and waited for and to provide service to continue as this waits corresponding client that the while also can be triggered the processing that Zero queuing system is notified flow process.
The main task of control module has two aspects:
1) after modular converter operational order that client is sended over is converted to the consolidation form that control module can discern, send control module to, control module is made response to operational order and is handled, and then the operating result after handling is returned to modular converter;
2) control module can all can be accepted notification triggers in each time cycle or the intact people of the every service of service end, search whether the wait item that needs notice is arranged in the waiting list, control module can be after the triggering that has notice, notice has also soon been accepted the user of service to system's registration queuing, remind its acceptance service of coming, the condition of notifying the user can be the remaining time of the mode of waiting for by estimation or by the residue number mode of waiting for.Notification triggers can be a service end to wait for to tabulation extract one wait for item serve be produce or generation when cycle regular hour arrives.
The function of Content of Communication modular converter comprises:
1) operation of various multi-form (comprise form, based on the form of calling with based on the form of note) that client is sended over by network based on Internet, unification is converted to the operational order that control module can be discerned, and then pass to control module, control module can be accepted and handle the operational order that client sends over and comprise: registration queuing operation order, cancellation queuing operation order, inquiry queuing situation operational order, set the notification condition operational order, set the advice method operational order;
2) operating result that control module is sent, different according to the object of accepting operating result (comprising PC, landline telephone and mobile phone) be converted into the receptible form of this object, and then foldback are given this object;
The waiting list table includes 0 to a plurality of waits items, and wherein each waits for that item includes: the time conditions of queue number, name, advice method, notice, sign 1, informant's said conditions, sign 2.
Control module is carried out handling process to the operational order of setting advice method and is comprised the steps:
(1) accepts the operational order of the setting advice method that modular converter transmits;
(2) judge the waiting list table whether have with order in queue number corresponding, if having then execution in step (3), otherwise execution in step (5);
(3) advice method in this wait in the waiting list table is changed into advice method in the operational order;
(4) return to modular converter setting successful operating result;
(5) operating result of setting failure is returned to modular converter;
(6) handling process finishes.
Control module is notified user's method, it is characterized in that comprising the steps:
(A) accept notification triggers;
(B) judge that whether the waiting list table is empty, if be sky then execution in step (H), otherwise execution in step (C);
(C) obtain the next item of waiting for;
(D) judge whether to satisfy notification condition and identify 1 for not estimation waits for remaining time, if execution in step (E) then, otherwise execution in step (F);
(E) advice method and content of announcement are sent to modular converter, and put sign 1 for being;
(F) judge whether the residue number notification condition of satisfy waiting for and identify 2 for not, if execution in step (G) then, otherwise execution in step (B);
(G) advice method and content of announcement are sent to modular converter, and put sign 2 for being to get back to execution in step (B) then;
(H) the notice flow process finishes.
It is compared with existing Zero queuing system has outstanding feature:
(1) this system can realize long-range registration queuing by network, the client can line up to long-range Zero queuing system registration by the client of (as ADSL) Network Based, and can receive the notice that Zero queuing system is sent at reasonable time, so that the client can in time accept service.This system makes the client after long-range registration queuing, needn't arrive service department waits in line, only need just to go after having notice the acceptance service, this just makes the client save the time of waiting in line not taking turns to the thing of going to handle other in its time of accepting service.
(2) this system can also provide simple and efficient interactive mode in the effective belt-tightening while.The client can connect with Zero queuing system by the client (as the internet browser on the PC) based on broadband networks, registers operations such as queuing.This has saved by calling or send note and has registered the spending of queuing.Simultaneously by internet browser can be more simple and efficient carry out alternately with Zero queuing system, and can all more simple and clear at any time progress of recognizing queuing.
(3) can combine the interactive mode of wired network (as ADSL) and wireless network (as GSM) together.The client can be conveniently mutual by carrying out based on the client (as the internet browser on the PC) of wired network and Zero queuing system, to reduce expenses.This system also can be transformed into mutual based on the client (as mobile phone) of wireless network and Zero queuing system according to user's needs simultaneously.Also can be whenever and wherever possible when this just makes the client go out to handle affairs by wireless network and Zero queuing system carry out alternately (as to Zero queuing system registration queuing, accept Zero queuing system notice etc. mutual).
Description of drawings
Fig. 1 is a structured flowchart of the present invention;
Fig. 2 is that control module is carried out process chart to the operational order of setting advice method;
Fig. 3 is a control module notice flow chart;
Fig. 4 is a custom queueing process exemplary plot;
Fig. 5 is that control module is set the notification command structure chart;
Fig. 6 is waiting list list structure figure.
Embodiment
The present invention is described further below in conjunction with accompanying drawing:
As shown in Figure 1 this system comprise the client that is used to submit to queuing request, for choosing the user and for the service end of its service, as handling the control core module, being that client and control module are carried out the Content of Communication modular converter that content format changes mutually and write down the waiting list table that each user waits for situation.
1, client
Client can pass through equipment such as PC, landline telephone and mobile phone and Zero queuing system is realized mutual.Concrete mutual implementation has three kinds: the client uses PC equipment to send interactive operation by Internet to remote queue number calling system; The client progressively imports option according to the prompting of voice call and sends interactive operation to remote queue number calling system by calling; The client sends interactive operation by sending short message by mobile phone to remote queue number calling system.Concrete interactive operation has: registration queuing operation, cancellation queuing operation, inquiry queuing situation are operated, are set notice (telling that how many people the client also has or how long just taking turns to him accepts service in addition) conditional operation and set advice method and operate.
2, Content of Communication modular converter
The Content of Communication modular converter mainly is responsible for the conversion of two aspects: the operation of various multi-form (comprise form based on Internet, based on the form of calling with based on the form of note) that client is sended over by network, unification is converted to the operational order that control module can be discerned, and then passes to control module; Conversely, the operating result that control module is sent, different according to the object of accepting operating result (comprising PC, landline telephone and mobile phone) be converted into the receptible form of this object, and then foldback are given this object.
3, waiting list table
The waiting list table adopts structure as shown in Figure 6, and waiting list includes 0 to a plurality of waits items.On behalf of a people, each wait item wait for the acceptance service in formation.Wherein each waits for that item includes: queue number (in order to distinguish different queuing items), name (being used for determining the pairing people of acceptance service), advice method is (if notify in the mode of Internet, just fill out the IP address, if fruit is just to fill out telephone number with phone or way of short messages notice), the time conditions of notice (notice when for example system estimation also has 30 minutes and just take turns to it to accept service), sign 1 (whether according to the time conditions notice), informant's said conditions (for example come its outrunner's number and be less than 10 man-hours notice), sign 2 (whether according to people's said conditions notice).
4, control module
Control module is the nucleus module of native system.The main task of control module has two aspects: on the one hand, after the operational order that modular converter sends over client is converted to the consolidation form that control module can discern, send control module to, control module is made response to operational order and is handled, and then the operating result after handling is returned to modular converter.The operational order that control module can be accepted and handle comprises: registration queuing operation, cancellation queuing operation, inquiry queuing situation are operated, are set the notification condition operation and set the advice method operation.Wherein the operational order of setting advice method is adopted structure as shown in Figure 5, on the other hand, control module can all can be accepted notification triggers in each time cycle or the intact people of the every service of service end, search whether the wait item that needs notice is arranged in the waiting list.
5, service end
Service end has been for after a client provides service, and the waiting list in Zero queuing system is got one and waited for and to provide service to continue as this waits corresponding client that the while also can be triggered the processing that Zero queuing system is notified flow process.
A kind of network-based remote Zero queuing system comprises the processing of the operational order that the user is sended over and notifies the user:
Described processing procedure such as Fig. 2 to the setting advice method in the operational order specifically describe and are:
(1) accepts the operational order of the setting advice method that modular converter transmits;
(2) judge the waiting list table whether have with order in queue number corresponding, if having then execution in step (3), otherwise execution in step (5);
(3) advice method in this wait in the waiting list table is changed into advice method in the operational order;
(4) return to modular converter setting successful operating result;
(5) operating result of setting failure is returned to modular converter;
(6) handling process finishes.
Described notice user procedures such as Fig. 3 comprise following step:
(A) accept notification triggers;
(B) judge that whether the waiting list table is empty, if be sky then execution in step (H), otherwise execution in step (C);
(C) obtain the next item of waiting for;
(D) judge whether to satisfy notification condition and identify 1 for not estimation waits for remaining time, if execution in step (E) then, otherwise execution in step (F);
(E) advice method and content of announcement are sent to modular converter, and put sign 1 for being;
(F) judge whether the residue number notification condition of satisfy waiting for and identify 2 for not, if execution in step (G) then, otherwise execution in step (B);
(G) advice method and content of announcement are sent to modular converter, and put sign 2 for being to get back to execution in step (B) then;
(H) the notice flow process finishes.
Come running of the present invention is described by an example now.
Example as shown in Figure 4, wherein dotted line is represented client's stroke route, solid line is represented the mutual situation of client and Zero queuing system.
After getting up morning, the client finds dental anomaly pain, so determine the dentistry of hospital to see a doctor.So the client opens computer, mode by Internet is connected with the remote queue number calling system of hospital, system sends to client to doctor's on duty in each section of hospital the number situation that this doctor sees a doctor that gives information on the situation, waits in line, the operation interface that the client is easily understood by client is selected to want the Zhang doctor of dentistry to see a doctor, so client sends the band Zero queuing system to the registration queuing operation.
System is put into client's wait item Zhang doctor's waiting list afterbody, and tell the client to register the queuing operation successful execution by the mode of Internet, there are 15 people to come this client's front,, estimate approximately to also have 80 minutes and just take turns to it and see a doctor according to the average speed that Zhang doctor sees a doctor.The client can clearly recognize the detailed progress of queuing by computer.
Suddenly the client remembers needs to handle some things to company, handle these things and approximately need 20 o'clock minutes, from the family to the company, approximately need 30 minutes, from the company to the hospital, approximately learn and want 20 minutes, need 70 minutes altogether, and approximately also have 80 minute from the time that the client sees a doctor this moment, recognizes after company handles something and can also catch up with the time of seeing a doctor.So setting the time conditions of notice by the mode of Internet, the client is " took turns in 30 minutes in addition when seeing a doctor and notify ", simultaneously setting advice method for to notify the client with way of short messages.
After setting was finished, the client had arrived company's place to go director's feelings.Spent a period of time, when the client handles thing much the samely, Zero queuing system by estimation after, send to way of short messages on client's the mobile phone, notify the client to also have 30 minutes just to take turns to it to see and be out of shape.After receiving together, the client from the company to the hospital, just in time caught up with taking turns to the time that it is seen a doctor.
Claims (9)
1, a kind of network-based remote Zero queuing system is characterized in that comprising the client that is used to submit to queuing request, for choosing the user and for the service end of its service, as handling the control core module, being that client and control module are carried out the Content of Communication modular converter that content format changes mutually and write down the waiting list table that each user waits for situation;
Client can pass through equipment such as PC, landline telephone and mobile phone and Zero queuing system is realized mutual;
Service end has been for after a client provides service, and the waiting list in Zero queuing system is got one and waited for and to provide service to continue as this waits corresponding client that the while also can be triggered the processing that Zero queuing system is notified flow process;
The main task of control module has two aspects:
1) after modular converter operational order that client is sended over is converted to the consolidation form that control module can discern, send control module to, control module is made response to operational order and is handled, and then the operating result after handling is returned to modular converter;
2) control module can all can be accepted notification triggers in each time cycle or the intact people of the every service of service end, searches whether the wait item that needs notice is arranged in the waiting list;
The function of Content of Communication modular converter comprises:
1) operation of various multi-form (comprise form, based on the form of calling with based on the form of note) that client is sended over by network based on Internet, unification is converted to the operational order that control module can be discerned, and then passes to control module;
2) operating result that control module is sent, different according to the object of accepting operating result (comprising PC, landline telephone and mobile phone) be converted into the receptible form of this object, and then foldback are given this object;
The waiting list table includes 0 to a plurality of waits items, and wherein each waits for that item includes: the time conditions of queue number, name, advice method, notice, sign 1, informant's said conditions, sign 2.
2, network-based remote Zero queuing system according to claim 1 is characterized in that the interactive operation of described client has: registration queuing operation, cancellation queuing operation, inquiry queuing situation are operated, are set notice (telling that how many people the client also has or how long just taking turns to him accepts service in addition) conditional operation and set advice method and operate.
3, network-based remote Zero queuing system according to claim 1 is characterized in that described control module can accept and handle the operational order that client sends over and comprise: registration queuing operation order, cancellation queuing operation order, inquiry queuing situation operational order, set the notification condition operational order, set the advice method operational order.
4, network-based remote Zero queuing system control module according to claim 3 is characterized in that described control module setting notification command adopts the setting advice method to identify and realizes that the advice method sign comprises queue number and advice method.
5, according to the control module of claim 1,3 or 4 described network-based remote Zero queuing systems the operational order of setting advice method is carried out handling process, it is characterized in that comprising the steps:
(1) accepts the operational order of the setting advice method that modular converter transmits;
(2) judge the waiting list table whether have with order in queue number corresponding, if having then execution in step (3), otherwise execution in step (5);
(3) advice method in this wait in the waiting list table is changed into advice method in the operational order;
(4) return to modular converter setting successful operating result;
(5) operating result of setting failure is returned to modular converter;
(6) handling process finishes.
6, network-based remote Zero queuing system according to claim 1 is characterized in that described control module can be after the triggering that has notice, and notice to the user of system's registration queuing and acceptance service soon, is reminded its acceptance service of coming.
7, network-based remote Zero queuing system according to claim 6, the condition that it is characterized in that the described user of notice can be the remaining time of the modes of waiting for by estimation or by the residue number mode of waiting for.
8, network-based remote Zero queuing system according to claim 6, it is characterized in that described notification triggers, can be service end to wait for to tabulation extract one wait for item serve be produce or generation when cycle regular hour arrives.
9, notify user's method according to the control module of claim 1,4,6,7 or 8 described network-based remote Zero queuing systems, it is characterized in that comprising the steps:
(A) accept notification triggers;
(B) judge that whether the waiting list table is empty, if be sky then execution in step (H), otherwise execution in step (C);
(C) obtain the next item of waiting for;
(D) judge whether to satisfy notification condition and identify 1 for not estimation waits for remaining time, if execution in step (E) then, otherwise execution in step (F);
(E) advice method and content of announcement are sent to modular converter, and put sign 1 for being;
(F) judge whether the residue number notification condition of satisfy waiting for and identify 2 for not, if execution in step (G) then, otherwise execution in step (B);
(G) advice method and content of announcement are sent to modular converter, and put sign 2 for being to get back to execution in step (B) then;
(H) the notice flow process finishes.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610036713 CN1905595A (en) | 2006-07-28 | 2006-07-28 | Remote queue number calling system based on network |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200610036713 CN1905595A (en) | 2006-07-28 | 2006-07-28 | Remote queue number calling system based on network |
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| CN1905595A true CN1905595A (en) | 2007-01-31 |
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| CN 200610036713 Pending CN1905595A (en) | 2006-07-28 | 2006-07-28 | Remote queue number calling system based on network |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103150462A (en) * | 2011-09-16 | 2013-06-12 | 无锡市妇幼保健院 | Non-gathering waiting scheduling system for use in hospitals |
| WO2017120733A1 (en) * | 2016-01-11 | 2017-07-20 | 程强 | Smart queue number calling method and system for food service |
| CN110419051A (en) * | 2017-03-28 | 2019-11-05 | 瑞可利有限公司 | Order management system and program |
| CN111433793A (en) * | 2018-03-27 | 2020-07-17 | 瑞可利有限公司 | Sequence management system and program |
| CN111630553A (en) * | 2018-03-08 | 2020-09-04 | 瑞可利有限公司 | Order management system, order management terminal, and program |
-
2006
- 2006-07-28 CN CN 200610036713 patent/CN1905595A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103150462A (en) * | 2011-09-16 | 2013-06-12 | 无锡市妇幼保健院 | Non-gathering waiting scheduling system for use in hospitals |
| WO2017120733A1 (en) * | 2016-01-11 | 2017-07-20 | 程强 | Smart queue number calling method and system for food service |
| CN110419051A (en) * | 2017-03-28 | 2019-11-05 | 瑞可利有限公司 | Order management system and program |
| CN111630553A (en) * | 2018-03-08 | 2020-09-04 | 瑞可利有限公司 | Order management system, order management terminal, and program |
| CN111433793A (en) * | 2018-03-27 | 2020-07-17 | 瑞可利有限公司 | Sequence management system and program |
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