WO2024255584A1 - 预约车辆服务的方法以及设备 - Google Patents

预约车辆服务的方法以及设备 Download PDF

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Publication number
WO2024255584A1
WO2024255584A1 PCT/CN2024/095841 CN2024095841W WO2024255584A1 WO 2024255584 A1 WO2024255584 A1 WO 2024255584A1 CN 2024095841 W CN2024095841 W CN 2024095841W WO 2024255584 A1 WO2024255584 A1 WO 2024255584A1
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WO
WIPO (PCT)
Prior art keywords
vehicle
service
information
reservation
service devices
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
PCT/CN2024/095841
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English (en)
French (fr)
Inventor
赵高松
许欣林
诸华林
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shenzhen Yinwang Intelligent Technology Co Ltd
Original Assignee
Shenzhen Yinwang Intelligent Technology Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Shenzhen Yinwang Intelligent Technology Co Ltd filed Critical Shenzhen Yinwang Intelligent Technology Co Ltd
Priority to EP24822536.9A priority Critical patent/EP4715692A1/en
Publication of WO2024255584A1 publication Critical patent/WO2024255584A1/zh
Priority to US19/419,479 priority patent/US20260105387A1/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60L—PROPULSION OF ELECTRICALLY-PROPELLED VEHICLES; SUPPLYING ELECTRIC POWER FOR AUXILIARY EQUIPMENT OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRODYNAMIC BRAKE SYSTEMS FOR VEHICLES IN GENERAL; MAGNETIC SUSPENSION OR LEVITATION FOR VEHICLES; MONITORING OPERATING VARIABLES OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRIC SAFETY DEVICES FOR ELECTRICALLY-PROPELLED VEHICLES
    • B60L58/00—Methods or circuit arrangements for monitoring or controlling batteries or fuel cells, specially adapted for electric vehicles
    • B60L58/10—Methods or circuit arrangements for monitoring or controlling batteries or fuel cells, specially adapted for electric vehicles for monitoring or controlling batteries
    • B60L58/12—Methods or circuit arrangements for monitoring or controlling batteries or fuel cells, specially adapted for electric vehicles for monitoring or controlling batteries responding to state of charge [SoC]
    • B60L58/13—Maintaining the SoC within a determined range
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9537—Spatial or temporal dependent retrieval, e.g. spatiotemporal queries
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/06—Energy or water supply
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B60—VEHICLES IN GENERAL
    • B60L—PROPULSION OF ELECTRICALLY-PROPELLED VEHICLES; SUPPLYING ELECTRIC POWER FOR AUXILIARY EQUIPMENT OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRODYNAMIC BRAKE SYSTEMS FOR VEHICLES IN GENERAL; MAGNETIC SUSPENSION OR LEVITATION FOR VEHICLES; MONITORING OPERATING VARIABLES OF ELECTRICALLY-PROPELLED VEHICLES; ELECTRIC SAFETY DEVICES FOR ELECTRICALLY-PROPELLED VEHICLES
    • B60L2260/00—Operating Modes
    • B60L2260/40—Control modes
    • B60L2260/50—Control modes by future state prediction
    • B60L2260/52—Control modes by future state prediction drive range estimation, e.g. of estimation of available travel distance

Definitions

  • the present application relates to the field of vehicle technology, and in particular to a method and device for booking vehicle services.
  • vehicle services such as energy replenishment (such as charging, refueling, etc.), parking, and reverse energy replenishment.
  • energy replenishment such as charging, refueling, etc.
  • parking and reverse energy replenishment.
  • the supply pressure of vehicle services is relatively large.
  • new energy electric vehicles are limited by the number of charging piles, and there are problems such as difficulty in charging and long queues.
  • users can make reservations for vehicle services in advance through the vehicle service client.
  • users need to manually select appropriate vehicle service resources through the client to make reservations, which will affect the user's convenience and driving safety.
  • a method and device for reserving vehicle services provided in an embodiment of the present application realize automatic reservation of vehicle services to improve the convenience of vehicle use and driving safety.
  • an embodiment of the present application provides a method for reserving a vehicle service.
  • the executor of the method may be a first device, and the first device may be deployed on a server, or distributed on a cloud and a server.
  • the method includes: obtaining travel information of a vehicle, the travel information including path information, travel plan information and energy consumption information; determining M service devices according to the travel information, where M is a positive integer; making service reservations for N of the M service devices, where N is a positive integer less than or equal to M, and the service devices with successful reservations among the N service devices are used to provide vehicle services to the vehicle.
  • the first device determines M service devices based on the obtained travel information of the vehicle, and makes service reservations for N of the M service devices, thereby avoiding the user from manually selecting the service devices for reservation, thereby improving the user's convenience and safety in using the vehicle.
  • determining the M service devices according to the travel information includes: determining whether the vehicle satisfies a first condition according to the path information and the energy consumption information; and determining the M service devices when the vehicle satisfies the first condition; wherein the first condition includes at least one of the following:
  • the mileage supported by the remaining energy of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining mileage of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining energy or remaining mileage of the vehicle when it travels to the first position is less than or equal to a first threshold, and the first position is a position reached by the vehicle before it travels to the first target position.
  • the determining of the M service devices includes: matching the M service devices within a first position range, the first position range being a position range between a current position of the vehicle and a first position, and when the vehicle travels to the first position, the remaining energy or the remaining mileage is less than or equal to a first threshold.
  • Matching a service device within the first location range determined based on the first location can enable the vehicle to receive vehicle services provided by the service device near the first energy exhaustion point; when the first location range is determined based on the second location, the vehicle can receive vehicle services before energy exhaustion.
  • the first device reserving a service device within the first location range can ensure that vehicle services are provided before the vehicle is affected.
  • the M service devices are determined based on the travel information, including: determining, based on the path information and the energy consumption information, that the remaining energy or remaining mileage of the vehicle when it travels to the first target location indicated by the path information is less than or equal to a first threshold; determining, based on the travel plan information, the allowed service time of the vehicle; and determining the M service devices based on the allowed service time of the vehicle.
  • the first device When the energy of the vehicle can basically maintain the driving path indicated by the path information, the first device combines the vehicle's allowed service By determining the M service devices according to the service time, a balance between energy consumption and travel plan can be achieved, and the interference of vehicle services on travel plan can be avoided.
  • the M service devices are determined based on the allowed service time of the vehicle, including at least one of the following: when the allowed service time is greater than or equal to a first time threshold, the M service devices are matched within a second position range served by the vehicle; or, when the allowed service time is less than or equal to the second time threshold, the M service devices are matched within a third position range served by the vehicle; wherein the second position range is a position range between the current position of the vehicle and the first target position; and the third position range is a position range determined based on the first target position.
  • the first time threshold and the second time threshold are in a first proportional relationship with the driving time indicated by the travel plan information, and the driving time is the time required for the vehicle to reach the first target location indicated by the path information from the current location.
  • Vehicles can make reservations for vehicle services when the allowed service time indicated in the travel plan is sufficient to avoid being affected by lack of vehicle services during the next trip. Vehicle services do not need to be reserved when the allowed service time is insufficient to avoid affecting travel plans.
  • the M service devices are determined based on the travel information, including: determining, based on the path information and the energy consumption information, whether the remaining energy or the remaining mileage of the vehicle when it travels to the first target location indicated by the path information is greater than or equal to a second threshold; determining, based on the travel plan information, whether the time interval between the vehicle arriving at the first target location and the next travel is greater than or equal to a third time threshold; and determining the M service devices when the time interval is greater than or equal to the third time threshold.
  • the first device may not reserve a service device, providing an intelligent decision-making plan for reserving vehicle services to avoid unnecessary vehicle services affecting the convenience of the user's use of the vehicle.
  • the determining the M service devices includes: determining a location range of vehicle service according to the first target location, and matching the M service devices within the location range of the vehicle service.
  • determining M service devices according to the travel information includes: determining a time range and a business range of the vehicle service according to the travel information; and matching the M service devices within the time range and the business range.
  • M service devices are matched based on the time range and business scope to further improve the matching of the service device with the user's car.
  • the determining of M service devices based on the travel information includes: determining the M service devices based on the travel information and reservation assistance information; wherein the reservation assistance information includes at least one of the following: account information of the vehicle; attribute information of the vehicle; user preference information.
  • the first device determines M service devices in combination with the reservation auxiliary information, which can improve the matching degree between the service device and the user or the matching degree between the user and the car.
  • the determining the M service devices includes: determining the M service devices according to the path information and the service reference information.
  • the first device When the first device makes an appointment for the service device, it can provide vehicle service plans with different benefits for different vehicles in combination with the service reference information of the vehicle.
  • the vehicle service includes energy replenishment service and/or parking service.
  • the vehicle service includes a reverse energy replenishment service.
  • M service devices are determined, including: based on the path information and the energy consumption information, determining that the remaining energy or remaining mileage of the vehicle when it travels to the first target location indicated by the path information is greater than or equal to a third threshold; determining the M service devices.
  • M service devices are determined, and then a reverse energy replenishment service is reserved to ensure that the reverse energy replenishment of the vehicle does not affect the vehicle's driving to the first target location.
  • the N service devices are the first N service devices after the M service devices are sorted from high to low in terms of service benefits, so that the reverse energy supplement received by the user has a higher benefit.
  • the method further includes: sending first recommendation information to the vehicle end, the first recommendation information being used to indicate the M service devices; receiving service response information sent by the vehicle end, the service response information being used to indicate the N service devices. Making service reservations for the N service devices selected by the user from the M matching service devices, so that the user can select the reserved service devices, and then Meet users' needs for vehicle services in one step.
  • the vehicle service includes a reverse energy replenishment service
  • the first recommendation information also includes at least one of the service revenue, consumption time, and location corresponding to the M service devices.
  • the relevant information of the service device is provided to facilitate the user to select the service device according to his/her preference.
  • it also includes: sending second recommendation information to the vehicle end, the second recommendation information is used to indicate modifiable reservation information, the reservation information includes travel information and/or reservation auxiliary information of the vehicle; receiving reservation adjustment information sent by the vehicle end, the reservation adjustment information is used to modify the reservation information.
  • the first device may fail to successfully reserve a service device, for example, the service device fails to match, or the M matched service devices all fail to reserve. In this case, the scope of the reserved service is adjusted to facilitate successful reservation of the service device.
  • the further step includes: receiving a reservation cancellation instruction sent by the vehicle end, the reservation cancellation instruction being used to instruct to cancel the reservation of the service device with a successful reservation; and canceling the reservation for the service device.
  • the reserved service device may have a lower matching degree due to the change of the target location. In this case, the reservation of the service device can be canceled, further realizing the automatic control of the reservation.
  • the method before canceling the reservation for the service device, the method further includes: sending a cancellation prompt message to the vehicle end, the cancellation prompt message is used to prompt the remaining number of reservations, so as to prompt the user of the remaining number of reservations, so as to avoid the user blindly canceling the reservation and being unable to make a reservation for the vehicle service due to lack of reservation opportunities.
  • it further includes: determining, based on the vehicle brand information of the vehicle, that the N service devices provide additional vehicle services; wherein the additional vehicle services include at least one of the following: unlimited reservations; reservations without queuing; battery diagnosis; vehicle maintenance.
  • an embodiment of the present application provides a method for reserving vehicle services, comprising: sending a reservation request to a server, the reservation request being used to request the server to make a service reservation based on travel information, the travel information including path information, travel plan information and energy consumption information; receiving a service reservation result sent by the server, the service reservation result being used to indicate a reservation result for N service devices, the N service devices being determined based on the travel information, and the service devices among the N service devices with a successful reservation being used to provide vehicle services for the vehicle.
  • the reservation request carries at least one of the path information, travel plan information, and energy consumption information.
  • it also includes: sending reservation assistance information to the server, the reservation assistance information is used to determine the M service devices in combination with the travel information; wherein the reservation assistance information includes at least one of the following: account information of the vehicle; attribute information of the vehicle; user preference information.
  • the vehicle service includes at least one of an energy replenishment service, a parking service, and a reverse energy replenishment service.
  • the method further includes: receiving first recommendation information sent by the server, the first recommendation information being used to indicate the M service devices; presenting the first recommendation information; receiving a service device selection instruction input by a user, the service device selection instruction being used to indicate selecting the N service devices from the M service devices; and sending service response information to the server, the service response information being used to indicate the N service devices.
  • the vehicle service includes a reverse energy replenishment service
  • the first recommendation information further includes at least one of service revenue, consumption time, and location corresponding to the M service devices.
  • it also includes: receiving second recommendation information sent by the server, the second recommendation information is used to indicate modifiable reservation information, the reservation information includes travel information and/or reservation auxiliary information of the vehicle; presenting the second recommendation information; receiving a reservation adjustment instruction input by the user, the reservation adjustment instruction is used to instruct to modify the reservation information; and sending the reservation adjustment information to the server.
  • the method further includes: receiving a reservation result sent by the server, the reservation result including location information of a service device with a successful reservation and/or an identifier of the service device, and/or a reservation waiting time or number of persons waiting for a service device with a failed reservation.
  • the method further includes: receiving a target location change instruction input by a user, the target location change instruction being used to instruct to change the first target location in the path information to a second target location; and presenting a reservation prompt when the service device is successfully reserved.
  • the reservation prompt information is used to prompt the successful reservation of the service device; receiving the reservation confirmation instruction input by the user, the reservation confirmation instruction is used to instruct to set the path of the vehicle to the service device with the successful reservation to the path in the path information, or to instruct to cancel the reservation of the service device with the successful reservation; when the reservation confirmation instruction instructs to cancel the reservation of the service device with the successful reservation, a reservation cancellation instruction is sent to the server.
  • the method before canceling the reservation for the service device, the method further includes: receiving a cancellation prompt message sent by the service end, where the cancellation prompt message is used to prompt the remaining number of reservations.
  • an embodiment of the present application provides a reservation device, comprising: an acquisition module, used to obtain travel information of a vehicle, the travel information including path information, travel plan information and energy consumption information; a matching module, used to determine M service devices based on the travel information, where M is a positive integer; a reservation module, used to make service reservations for N of the M service devices, where N is a positive integer less than or equal to M, and the service devices with successfully made reservations among the N service devices are used to provide vehicle services to the vehicle.
  • the matching module is specifically used to: determine whether the vehicle meets a first condition according to the path information and the energy consumption information; when the vehicle meets the first condition, determine M service devices; wherein the first condition includes at least one of the following:
  • the mileage supported by the remaining energy of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining mileage of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining energy or remaining mileage of the vehicle when it travels to the first position is less than or equal to a first threshold, and the first position is a position reached by the vehicle before it travels to the first target position.
  • the matching module is specifically used to: match M service devices within a first position range, the first position range is the position range between the current position of the vehicle and the first position, and the remaining energy or remaining mileage of the vehicle when it travels to the first position is less than or equal to a first threshold.
  • the matching module is specifically used to: determine, based on the path information and the energy consumption information, that the remaining energy or remaining mileage of the vehicle when it travels to the first target location indicated by the path information is less than or equal to a first threshold; determine, based on the travel plan information, the allowed service time of the vehicle; and determine M service devices based on the allowed service time of the vehicle.
  • the matching module is specifically used to: when the allowed service time is greater than or equal to a first time threshold, match the M service devices within a second position range served by the vehicle; or, when the allowed service time is less than or equal to the second time threshold, match the M service devices within a third position range served by the vehicle; wherein the second position range is a position range between the current position of the vehicle and a first target position; and the third position range is a position range determined based on the first target position.
  • the first time threshold and the second time threshold are in a first proportional relationship with the driving time indicated by the travel plan information, and the driving time is the time required for the vehicle to reach the first target location indicated by the path information from the current location.
  • the matching module is specifically used to: determine, based on the path information and the energy consumption information, whether the remaining energy or remaining mileage of the vehicle is greater than or equal to a second threshold when it travels to the first target location indicated by the path information; determine, based on the travel plan information, whether the time interval between the vehicle's arrival at the first target location and the next travel is greater than or equal to a third time threshold; and determine the M service devices when the time interval is greater than or equal to the third time threshold.
  • the matching module is specifically configured to: determine a location range of the vehicle service according to the first target location, and match the M service devices within the location range of the vehicle service.
  • the matching module is specifically used to: determine the time range and business scope of the vehicle service according to the travel information; and match the M service devices within the time range and the business scope.
  • the matching module is specifically used to: determine the M service devices according to the travel information and the reservation auxiliary information; wherein the reservation auxiliary information includes at least one of the following:
  • the vehicle's account information The vehicle's account information
  • the matching module is specifically configured to: determine the M service devices according to the path information and the service reference information.
  • the vehicle service includes an energy replenishment service and/or a parking service.
  • the vehicle service includes a reverse energy replenishment service
  • the matching module is specifically used to: determine, based on the path information and the energy consumption information, whether the remaining energy or remaining mileage of the vehicle is greater than or equal to a third threshold when it travels to the first target position indicated by the path information; and determine the M service devices.
  • the N service devices are the first N service devices after the M service devices are sorted in descending order of service revenue.
  • it also includes: a transceiver module, used to send first recommendation information to the vehicle end, the first recommendation information is used to indicate the M service devices; the transceiver module is also used to receive service response information sent by the vehicle end, the service response information is used to indicate the N service devices.
  • the vehicle service includes a reverse energy replenishment service
  • the first recommendation information further includes at least one of service revenue, consumption time, and location corresponding to the M service devices.
  • it also includes: a transceiver module, used to send second recommendation information to the vehicle end, the second recommendation information is used to indicate modifiable reservation information, the reservation information includes travel information and/or reservation auxiliary information of the vehicle; the transceiver module is also used to receive reservation adjustment information sent by the vehicle end, and the reservation adjustment information is used to modify the reservation information.
  • it also includes: a transceiver module for sending a reservation result to the vehicle end, the reservation result including the location information of the service device with a successful reservation and/or the identifier of the service device, and/or the reservation waiting time or the number of reservation waiting persons for the service device with a failed reservation.
  • it further includes: a transceiver module for receiving a reservation cancellation instruction sent by the vehicle end, wherein the reservation cancellation instruction is used to indicate the cancellation of the reservation of the service device with a successful reservation; the reservation module is also used to cancel the reservation for the service device.
  • the transceiver module before canceling the reservation for the service device, is further used to: send a cancellation prompt message to the vehicle end, where the cancellation prompt message is used to prompt the remaining number of reservations.
  • the matching module is further used to: determine, based on the vehicle brand information of the vehicle, that the N service devices provide additional vehicle services; wherein the additional vehicle services include at least one of the following:
  • the beneficial effects of the reservation device provided by the third aspect and each possible implementation manner of the third aspect can refer to the beneficial effects brought about by the first aspect and each possible implementation manner of the first aspect, and will not be repeated here.
  • an embodiment of the present application provides a reservation device, including: a transceiver module, used to send a reservation request to a server, the reservation request is used to request the server to make a service reservation based on travel information, the travel information includes path information, travel plan information and energy consumption information; the transceiver module is also used to receive a service reservation result sent by the server, the service reservation result is used to indicate the reservation result for N service devices, the N service devices are determined based on the travel information, and the service device with a successful reservation among the N service devices is used to provide vehicle services for the vehicle.
  • the reservation request carries at least one of the path information, travel plan information, and energy consumption information.
  • the transceiver module is further used to: send reservation auxiliary information to the server, where the reservation auxiliary information is used to determine the M service devices in combination with the travel information; wherein the reservation auxiliary information includes at least one of the following:
  • the vehicle's account information The vehicle's account information
  • the vehicle service includes at least one of an energy replenishment service, a parking service, and a reverse energy replenishment service.
  • the transceiver module is also used to: receive first recommendation information sent by the server, the first recommendation information is used to indicate the M service devices; a display module is used to present the first recommendation information; the transceiver module is also used to receive a service device selection instruction input by a user, the service device selection instruction is used to indicate the selection of the N service devices from the M service devices; the transceiver module is also used to send service response information to the server, the service response information is used to indicate the N service devices.
  • the vehicle service includes a reverse energy replenishment service
  • the first recommendation information further includes at least one of service revenue, consumption time, and location corresponding to the M service devices.
  • the transceiver module is also used to receive second recommendation information sent by the server, the second recommendation information is used to indicate modifiable reservation information, the reservation information includes travel information and/or reservation auxiliary information of the vehicle; the display module is used to present the second recommendation information; the transceiver module is also used to receive reservation adjustment instructions input by the user, the reservation adjustment instructions are used to instruct to modify the reservation information; the transceiver module is also used to send reservation adjustment information to the server.
  • the transceiver module is also used to: receive the reservation result sent by the server, the reservation result including the location information of the service device with a successful reservation and/or the identification of the service device, and/or the reservation waiting time or the number of reservation waiting persons for the service device with a failed reservation.
  • the transceiver module is further used to receive a target position change instruction input by the user, the target position change instruction is used to instruct to change the first target position in the path information to the second target position;
  • the display module is used to present a reservation prompt information when a reservation is successfully made for a service device, the reservation prompt information is used to prompt the successful reservation of the service device;
  • the transceiver module is also used to receive a reservation confirmation instruction input by the user, the reservation confirmation instruction is used to instruct to set the path of the vehicle to the service device with the successful reservation to the path in the path information, or to instruct to cancel the reservation for the service device with the successful reservation;
  • the transceiver module is also used to send a reservation cancellation instruction to the server when the reservation confirmation instruction instructs to cancel the reservation for the service device with the successful reservation.
  • the transceiver module before canceling the reservation for the service device, is further used to: receive a cancellation prompt message sent by the service end, where the cancellation prompt message is used to prompt the remaining number of reservations.
  • the beneficial effects of the chip provided by the fourth aspect and each possible implementation manner of the fourth aspect can refer to the beneficial effects brought about by the first aspect and each possible implementation manner of the first aspect, and will not be repeated here.
  • an embodiment of the present application provides a reservation system, comprising a first device and a second device; the first device can be deployed on a server side and/or a cloud, and the second device can be deployed on a vehicle side and/or a cloud; the second device sends a reservation request to the first device, and the reservation request is used to request the first device to make a service reservation based on travel information, and the travel information includes path information, travel plan information, and energy consumption information; the first device determines M service devices based on the travel information, where M is a positive integer; the first device makes service reservations for N of the M service devices, where N is a positive integer less than or equal to M, and the service devices with successful reservations among the N service devices are used to provide vehicle services to the vehicle.
  • the first device is specifically used to: determine whether the vehicle meets the first condition according to the path information and the energy consumption information; when the vehicle meets the first condition, determine M service devices; wherein the first condition includes at least one of the following:
  • the mileage supported by the remaining energy of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining mileage of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining energy or remaining mileage of the vehicle when it travels to the first position is less than or equal to a first threshold, and the first position is a position reached by the vehicle before it travels to the first target position.
  • the first device is specifically used to: match M service devices within a first position range, the first position range is the position range between the current position of the vehicle and the first position, and when the vehicle travels to the first position, the remaining energy or remaining mileage is less than or equal to a first threshold.
  • the first device is specifically used to: determine, based on path information and energy consumption information, whether the remaining energy or remaining mileage of the vehicle is less than or equal to a first threshold when the vehicle travels to the first target location indicated by the path information; determine, based on travel plan information, the allowed service time of the vehicle; and determine M service devices based on the allowed service time of the vehicle.
  • the first device is specifically used to: when the allowed service time is greater than or equal to a first time threshold, match M service devices within a second position range of the vehicle service; or, when the allowed service time is less than or equal to the second time threshold, match M service devices within a third position range of the vehicle service; wherein the second position range is a position range between the current position of the vehicle and the first target position; and the third position range is a position range determined based on the first target position.
  • the first time threshold and the second time threshold are in a first proportional relationship with the driving time indicated by the travel plan information, and the driving time is the time required for the vehicle to reach the first target location indicated by the path information from the current location.
  • the first device is specifically used to: determine, based on path information and energy consumption information, whether the remaining energy or remaining mileage of the vehicle is greater than or equal to a second threshold when the vehicle travels to the first target location indicated by the path information; determine, based on travel plan information, whether the time interval from the vehicle arriving at the first target location to the next travel is greater than or equal to a third time threshold; and determine M service devices when the time interval is greater than or equal to the third time threshold.
  • the first device is specifically configured to: determine a location range of the vehicle service according to the first target location, and match M service devices within the location range of the vehicle service.
  • the first device is specifically configured to: determine M service devices according to the path information and the service reference information.
  • the vehicle service includes an energy replenishment service and/or a parking service.
  • the vehicle service includes a reverse energy replenishment service
  • the first device is specifically used to: determine, based on path information and energy consumption information, whether the remaining energy or remaining mileage of the vehicle is greater than or equal to a third threshold when the vehicle travels to the first target position indicated by the path information; and determine M service devices.
  • the N service devices are the first N service devices after sorting the M service devices in descending order of service revenue.
  • the reservation request carries at least one of route information, travel plan information, and energy consumption information.
  • a first device sends first recommendation information to a second device, where the first recommendation information is used to indicate M service devices; the second device presents the first recommendation information; the second device receives a service device selection instruction input by a user, where the service device selection instruction is used to indicate selection of N service devices from the M service devices; the second device sends service response information to the first device, where the service response information is used to indicate the N service devices.
  • the first device sends second recommendation information to the second device, where the second recommendation information is used to indicate modifiable reservation information, where the reservation information includes vehicle travel information and/or reservation auxiliary information; the second device presents the second recommendation information; the second device receives a reservation adjustment instruction input by the user, where the reservation adjustment instruction is used to indicate modification of the reservation information; the second device sends the reservation adjustment information to the first device.
  • the second device receives a target position change instruction input by a user, the target position change instruction is used to instruct to change the first target position in the path information to the second target position; when the second device successfully makes a reservation with the service device, the reservation prompt information is used to prompt the successful reservation with the service device; the second device receives a reservation confirmation instruction input by the user, the reservation confirmation instruction is used to instruct to set the path of the vehicle to the service device with the successful reservation to the path in the path information, or to instruct to cancel the reservation with the service device with the successful reservation; when the reservation confirmation instruction instructs to cancel the reservation with the service device with the successful reservation, the second device sends a reservation cancellation instruction to the first device.
  • the first device sends a service reservation result to the second device, where the service reservation result is used to indicate reservation results for N service devices.
  • an embodiment of the present application provides a chip, comprising: a processor, configured to call and execute computer instructions from a memory, so that a device equipped with the chip executes a method in the first aspect, the second aspect, or each possible implementation manner.
  • an embodiment of the present application provides an electronic device, including a processor and a memory, the memory being used to store a computer program, the processor being used to call and run the computer program stored in the memory, and executing a method as described in the first aspect, the second aspect, or each possible implementation manner.
  • an embodiment of the present application provides a computer-readable storage medium for storing computer program instructions, wherein the computer program enables a computer to execute a method as in the first aspect, the second aspect, or each possible implementation manner.
  • an embodiment of the present application provides a computer program product, comprising computer program instructions, which enable a computer to execute a method as in the first aspect, the second aspect, or each possible implementation manner.
  • FIG1 is a schematic diagram of a vehicle service reservation system provided in an embodiment of the present application.
  • FIG2 is a flow chart of a method for reserving a vehicle service provided in an embodiment of the present application.
  • FIG3 is a flow chart of a method for reserving a vehicle service provided in an embodiment of the present application.
  • FIG. 4 is a schematic diagram of an interactive process of a method for reserving a vehicle service provided in an embodiment of the present application.
  • FIG5 is a schematic diagram of an interactive process of a method for reserving a vehicle service provided in an embodiment of the present application.
  • FIG6 is a schematic diagram of an interactive process of a method for reserving a vehicle service provided in an embodiment of the present application.
  • FIG. 7 is a schematic diagram of an interactive process of a method for reserving a vehicle service provided in an embodiment of the present application.
  • FIG8 is a schematic block diagram of a reservation device provided in an embodiment of the present application.
  • FIG. 9 is a schematic block diagram of a reservation device provided in an embodiment of the present application.
  • FIG10 is a schematic block diagram of an electronic device provided in an embodiment of the present application.
  • the vehicle in the embodiments of the present application may be an intelligent vehicle, such as an autonomous driving vehicle that realizes all functions as automatic control, or an assisted driving vehicle that realizes some functions as automatic control to provide driving assistance, or may be an ordinary vehicle, which is collectively referred to as a vehicle below for ease of description.
  • the vehicle in the embodiments of the present application may also be an ordinary vehicle, in which case the vehicle may be automatically controlled by an external device of the vehicle.
  • vehicle services may include energy replenishment services, parking services, reverse energy replenishment services, etc.
  • the energy replenishment service may be a charging service. After reserving the charging service for the vehicle, the vehicle can reach the designated charging pile location for charging.
  • the charging service can also be replaced by methane replenishment services, etc.
  • the parking service may be a parking location reserved for any parking demand during the driving process of the vehicle, such as parking demand may include waiting for energy replenishment service, providing necessary rest time for vehicle components during long-distance driving (such as lowering the water temperature of the vehicle), preventing fatigue driving or shopping, etc.
  • Users often expect vehicle services to occur in the driving path of the vehicle (including the starting point and/or end point of the driving). At present, it is usually based on the manual selection of the user, and the user wants to reserve a reasonable vehicle service in the driving path, resulting in a poor experience of the reservation service, affecting the convenience of using the car; and if the user performs a reservation operation during driving, it will affect driving safety.
  • the intelligent reservation solution for vehicle services provided in the embodiment of the present application introduces the travel information of the vehicle and makes vehicle service reservations based on the travel information to improve the user's vehicle convenience and driving safety.
  • Fig. 1 is a schematic diagram of a vehicle service reservation system provided in an embodiment of the present application.
  • the system 100 includes: a vehicle end 110, a cloud end 120, a service end 130 and a service device 140 for providing vehicle services.
  • the vehicle end 110 can be implemented as a vehicle client for vehicle services in software, such as an application (APP) or a mini-program running in the vehicle system.
  • the vehicle end 110 can be implemented as a device in the vehicle in hardware, including part or all of a cockpit domain controller (CDC) 111, a vehicle domain controller (VDC) 112, and a telematics box (T-BOX) 113.
  • CDC cockpit domain controller
  • VDC vehicle domain controller
  • T-BOX telematics box
  • the CDC 111 and the VDC 112 can interact with the cloud through the T-BOX.
  • CDC 111 can be connected to a human-machine interaction device to control the human-machine interaction device to interact with the user, such as presenting information and obtaining user instructions.
  • the human-machine interaction device includes but is not limited to a display, a speaker, a microphone, etc.
  • the display can be used to present a human-machine interface (HMI).
  • HMI human-machine interface
  • VDC 112 can be used for data processing.
  • VDC 112 can generate control instructions to control CDC 111 to provide human-computer interaction functions for users.
  • VDC 112 can also provide CDC 111 with vehicle attribute information (such as brand, model, vehicle parameters, etc.), vehicle path information, energy consumption information, vehicle account information, travel plan information, etc.
  • the server 130 may be operated by a vehicle service provider, for example, the server may be an operating system for a charging station or a parking lot that provides vehicle service reservations.
  • the operating system may be implemented as a server or a terminal in hardware.
  • the server 130 may be connected to the cloud 120 for communication.
  • the server 130 can be used to implement the retrieval, matching and reservation of the service device.
  • the present application is not limited to this.
  • the retrieval and matching of the service device can also be executed by the cloud 120, and the execution results are sent to the server 130, and then the server 130 makes a reservation for the vehicle service according to the execution results of the cloud 120.
  • the cloud end 120 can be used to forward the information sent by the vehicle end 110 to the service end 130, or the cloud end 120 can process the information sent by the vehicle end 110 and send it to the service end 130.
  • the cloud end 120 can estimate the remaining energy of the vehicle to reach the target location based on the battery power information and path information sent by the vehicle end 110, and send the estimated remaining energy to the service end 130.
  • the service end 130 is communicatively connected with the service device 140.
  • the service device 140 may include a device for providing vehicle services, such as at least one of an energy replenishment device 141, a parking space control device 142, a reverse energy replenishment device 143, etc.
  • the embodiment of the present application does not limit the number of communication devices.
  • the server 130 can obtain service data of the service device 140, such as whether the service device 140 is in use or has been reserved.
  • the server 130 can also send a reservation instruction to at least one of the service devices 140, so that at least one of the service devices is Provide vehicle services for the corresponding vehicles.
  • the cloud 120 may be implemented as a cloud server or a cloud service platform.
  • the cloud 120 includes but is not limited to a navigation cloud, a vehicle cloud, and the like.
  • the first device can be a service reservation demander.
  • the first device can be the server 130 in Figure 1 above, or the first device can be deployed on the server 130 and implemented as a component in the server 130; or, the first device can include the cloud 120 and the server 130 in Figure 1 above, or the first device can be distributedly deployed on the cloud 120 and the server 130 and implemented as a component in the cloud 120 and the server 130.
  • the method provided in the embodiments of the present application is described by taking the interaction between the first device and the second device as an example.
  • the second device may be the responder of the service reservation.
  • the second device may be the vehicle end 110 in FIG. 1 above, or the second device may be deployed on the vehicle end 110 and implemented as a component in the vehicle end 110 (such as CDC and/or VDC); or, the second device may include the vehicle end 110 and the cloud end 120 in FIG. 1, or the second device may be distributedly deployed on the vehicle end 110 and the cloud end 120 and implemented as a component in the vehicle end 110 and the cloud end 120.
  • both the first device and the second device may be referred to as reservation devices.
  • the interaction between the vehicle and the server can be data interaction between the vehicle and the server through a communication connection in the cloud, and the cloud performs data transparent transmission between the vehicle and the server.
  • the interaction between the vehicle and the cloud can be data interaction between the vehicle and the cloud, and the interaction between the server and the cloud can be data interaction between the server and the cloud.
  • the vehicle side can also be replaced by the vehicle's control device (including CDC and/or VDC), chip, chip system or other functional module that can call and execute the program.
  • the cloud side can also be replaced by a cloud server, chip, chip system or other functional module that can call and execute the program.
  • the server side can also be replaced by a server, terminal, chip, chip system or other functional module that can call and execute the program.
  • Fig. 2 is a flow chart of a method 200 for reserving a vehicle service provided in an embodiment of the present application. As shown in Fig. 2, the method 200 may include part or all of the following processes.
  • the first device obtaining the travel information of the vehicle may be the server receiving the travel information sent by the cloud.
  • the above S210 can be executed by the cloud, for example, the cloud can receive the travel information sent by the vehicle, or the cloud can read the stored travel information, or the cloud can receive part of the travel information sent by the vehicle and read part of the stored travel information.
  • the above S220 can be executed by the cloud or the server.
  • the cloud can send the travel information to the server, and then the server determines M service devices according to the travel information.
  • the above S230 can be executed by the server.
  • the path information in the travel information can indicate the path of the vehicle to the first target location.
  • the vehicle side can send the first target location to the cloud, and the cloud determines the path information based on the first target location.
  • this application does not exclude the vehicle side from generating the path information to the first target location based on the offline map and sending the path information to the cloud.
  • the first target location can also be indicated by the travel plan information.
  • the cloud can determine the first target location from the travel plan information and generate the path information based on the first target location.
  • the travel plan information in the travel information may be calendar itinerary information or a travel plan.
  • the travel plan information may include a time plan for arriving at the first target location.
  • the travel plan information may be sent to the cloud by the vehicle end during the reservation process or may be sent to the cloud by the vehicle end in advance and stored in the cloud.
  • the energy consumption information in the travel information may be the energy consumption parameters of the vehicle, or the energy consumption information may be the estimated cruising range of the vehicle determined based on the energy consumption parameters of the vehicle.
  • the energy consumption parameters may include at least one of the battery parameters and the power parameters of the vehicle, and the battery parameters may include parameters reflecting the remaining power, such as the power charge state (SOC), the power battery health state (SOH), the battery pack discharge depth (DOD) and the battery remaining energy (state of energy,
  • the power parameter may include a parameter reflecting the power consumption per unit mileage of the vehicle. It should be noted that the energy consumption parameters may be different for vehicles using different energy sources. For example, for a fuel vehicle, the energy consumption parameters may include a parameter reflecting the remaining fuel amount and a parameter reflecting the fuel consumption per unit mileage of the vehicle.
  • the M service devices may be matched from a resource pool of service devices.
  • the resource pool may include service devices within a certain area, such as a city, a province, etc.; for another example, the resource pool may include service devices owned by a service provider.
  • the resource pool may include service devices that are different in at least one dimension to facilitate matching different travel information and provide users with better fitting vehicle services.
  • the geographical locations where the service devices are deployed may be different, the vehicle services provided by the service devices (such as parking, charging, and parking plus charging) may be different, and the service capabilities (such as charging rate, charging power) provided by the service devices may be different.
  • the N service devices may be devices that can provide vehicle services among the M service devices.
  • the N service devices are service devices in operation among the M service devices, while the remaining M-N service devices are service devices in non-operational states; for another example, the N service devices are service devices in idle states among the M service devices, while the remaining M-N service devices may have been reserved or used to provide vehicle services.
  • the N service devices may be service devices that all need to be reserved. For example, a vehicle needs to recharge multiple times during a long-distance trip, so it is necessary to reserve service devices at multiple locations; another example is that a vehicle needs to reserve multiple vehicle services, such as parking reservations and energy recharges.
  • the N service devices may be the first N service devices that have the highest matching degree with the travel plan, and during the reservation process, one of the N service devices may be reserved.
  • the first device makes service reservations for N service devices out of M service devices, which can be implemented by sending reservation instructions to the N service devices and receiving reservation responses from the N service devices.
  • the reservation response can indicate whether the reservation is successful. If the reservation is not successful, the reservation instruction can continue to be sent to indicate that the reservation is successful or to queue up for the reservation.
  • the first device can send reservation instructions to the N service devices in sequence, such as sending reservation instructions in order from high to low matching degree with the travel plan, and no longer send reservation instructions to subsequent service devices after the reservation is successful, or the first device can send reservation instructions to all N service devices, and determine the service device whose first reservation response indicates that the reservation is successful as the service device providing vehicle services for the vehicle.
  • the first device determines M service devices based on the acquired travel information of the vehicle, and makes service reservations for N of the M service devices, thereby avoiding the user from manually selecting appropriate service devices for reservations, thereby improving the user's convenience and safety in using the vehicle.
  • the first device determines M service devices based on the travel information, so that the vehicle services provided by the matched M service devices to the vehicle can achieve a balance between the vehicle's driving path, travel plan and energy consumption, thereby avoiding a major impact on the user's use of the vehicle in some of these dimensions.
  • FIG3 is a flow chart of a method for reserving a vehicle service provided in an embodiment of the present application. The method may include some or all of the steps shown in FIG3:
  • the first device determines the vehicle's energy maintenance capability to complete the driving route indicated by the path information based on the path information and the energy consumption information.
  • the first device determines, based on the path information and the energy consumption information, that the remaining energy or remaining mileage of the vehicle when it travels to the first target location indicated by the path information is greater than or equal to the second threshold. In this case, it indicates that the energy of the vehicle is sufficient to complete the driving path indicated by the path information, and the first device may not make an appointment with the service device, or execute S320 and S330 as follows.
  • the first device determines, based on the path information and the energy consumption information, that the remaining energy or remaining mileage of the vehicle is less than or equal to the first threshold value when the vehicle travels to the first target location indicated by the path information. In this case, it indicates that the energy of the vehicle can basically maintain the driving path indicated by the path information, and the first device can execute S340 and S350 as follows.
  • the first device determines, based on the path information and the energy consumption information, that the vehicle satisfies a first condition, where the first condition includes at least one of the following:
  • the mileage supported by the remaining energy of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining mileage of the vehicle is less than the mileage required to reach the first target location indicated by the path information
  • the remaining energy or the remaining mileage is less than or equal to a first threshold value
  • the first position is a position reached by the vehicle before the vehicle travels to a first target position indicated by the path information.
  • the first device may execute S360 as follows.
  • the first threshold and the second threshold may be the same or different, and this application does not limit this.
  • the relationship between the remaining energy or the remaining mileage and the threshold value satisfies the above conditions, which means that the relationship between one of them and the threshold value satisfies the above conditions. If the remaining energy or the remaining mileage is greater than or equal to the second threshold value, it means that the remaining energy is greater than or equal to the second threshold value, or the remaining mileage is greater than or equal to the second threshold value.
  • the remaining energy or remaining mileage is less than or equal to the first threshold, it can be understood that the energy is exhausted.
  • the remaining energy or remaining mileage is less than or equal to the first threshold, indicating that the position (such as the first target position or the first position) is the position of the vehicle's energy exhaustion point.
  • the remaining energy or remaining mileage is greater than or equal to the second threshold, indicating that the vehicle does not have energy exhaustion in the driving path indicated by the path information.
  • the first device can predict the energy state of the vehicle based on the path information and energy consumption information to determine whether the vehicle has exhausted energy when completing the driving path indicated by the path information, and determine the location of the energy exhaustion point when energy exhaustion occurs.
  • the vehicle side can present the remaining energy (or remaining mileage) to the user through a display.
  • the presented remaining energy (or remaining mileage) will generally be greater than the actual remaining energy (or remaining mileage) so as to reserve safety energy for the vehicle.
  • the remaining energy (or remaining mileage) in the embodiment of the present application may be the actual remaining energy (or remaining mileage) or the remaining energy (or remaining mileage) with safety energy reserved.
  • the first device determines, based on the travel plan information, whether the time interval between the vehicle arriving at the first target location and the next travel is greater than or equal to a third time threshold.
  • the travel plan information may also include the time plan for reaching other target locations, that is, the vehicle needs to continue driving after reaching the first target location.
  • the energy replenishment or parking scenario if the time interval between reaching the first target location and starting the next trip is large, you can make an appointment for vehicle service so that the vehicle can use the driving interval to replenish energy or park before the next trip, to ensure that there is sufficient energy during the next trip or to obtain a better vehicle state by parking.
  • the reverse energy replenishment scenario if the time interval between reaching the first target location and the next trip is large, and the vehicle has sufficient energy at this time, the vehicle can obtain energy benefits through reverse energy replenishment.
  • an appointment can be made for the service device to provide vehicle service for the vehicle before the vehicle reaches the first target location.
  • the first device may determine the location range of the vehicle service according to the first target location and match M service devices within the location range of the vehicle service when the time interval between the vehicle reaching the first target location and the next travel is greater than or equal to a third time threshold.
  • the location range of the vehicle service may be understood as a location range near the first target location, so that the vehicle receives the vehicle service provided by the service device near the first target location.
  • the location range of the vehicle service may be a location range with the first target location as the center and a preset value as the radius, but the present application does not limit the location range of the vehicle service to a circle in a plane, it may be any shape, and the location range of the vehicle service may include or exclude the first target location, which is not limited in the present application.
  • the first device determines the allowed service time of the vehicle according to the travel plan.
  • S350 The first device determines M service devices according to the allowed service time.
  • the allowed service time may be the time difference between the time of arrival at the first target location indicated by the travel plan information and the estimated time of the vehicle traveling to the first target location according to the path information. It is understandable that if the time difference between the time of arrival at the first target location indicated by the travel plan information and the estimated time of the vehicle traveling to the first target location according to the path information is large, the vehicle may use the time difference to recharge or stop, so as to provide the vehicle with necessary vehicle services and avoid affecting the vehicle's travel due to lack of vehicle services during the next travel.
  • the first device can match M service devices within the second position range of the vehicle service when the allowed service time is greater than or equal to the first time threshold.
  • the second position range is the position range between the current position of the vehicle and the first target position.
  • the second position range can be the drivable area between the current position of the vehicle and the first target position.
  • the drivable area can be an area that meets the travel plan and/or the remaining mileage or remaining energy of the vehicle.
  • the second position range can include a position range determined based on the first target position or a position range determined based on a third position.
  • the third position is the position range between the vehicle and the first target position according to the path information. That is, if the service time is sufficient, the first device can reserve the service device to provide vehicle service during the vehicle driving process or when the vehicle drives to the first target location.
  • the position range determined based on the first target position, or the second position range determined based on the third position is similar to the above-mentioned determination of the service range of the vehicle based on the first target position, and will not be repeated for the sake of brevity.
  • Matching the service device within the position range determined based on the first target position allows the vehicle to receive vehicle services provided by the service device near the first target position; matching the service device within the position range determined based on the third position allows the vehicle to receive vehicle services during the process of driving to the first target position.
  • the first device can match M service devices within the third position range of the vehicle service when the allowed service time is less than or equal to the second time threshold.
  • the third position range can be a position range determined based on the above-mentioned first target position.
  • the implementation of determining the third position range based on the first target position is similar to the above-mentioned determination of the second position range based on the first target position, and will not be repeated for the sake of brevity. That is, when the allowed service time is insufficient, the first device can make an appointment with the service device to provide vehicle service when the vehicle travels to the first target position.
  • the first device can also determine the time interval between the time when the vehicle arrives at the first target position and the time when the next driving starts according to the above S320 and S330, and when the time interval is large, M service devices are matched within the third position range.
  • the first device may match M service devices within a first position range, where the first position range is a position range between the current position of the vehicle and the first position.
  • the first position range is determined based on the first position or the second position, where the second position is a position reached by the vehicle before it travels to the first position according to the path information.
  • Determining the first location range based on the first location, or determining the first location range based on the second location is similar to determining the service range of the vehicle based on the first target location as described above, and will not be repeated for the sake of brevity.
  • Matching the service device within the first location range determined based on the first location allows the vehicle to receive vehicle services provided by the service device near the first energy depletion point; when the first location range is determined based on the second location, the vehicle can receive vehicle services before the energy is exhausted.
  • the first device making an appointment with the service device within the first location range can ensure that vehicle services are provided before the use of the vehicle is affected.
  • M service devices can be determined in combination with the following implementation: the first device determines the time range and business scope of the vehicle service according to the travel information.
  • the time range can be, for example, one or more time periods in which vehicle services are allowed;
  • the business scope can include business services required by the vehicle, for example, the business scope includes energy replenishment service, parking service, reverse energy replenishment service, and further includes energy replenishment amount and reverse energy replenishment.
  • the first device matches M service devices within the time range and business scope.
  • the first device may determine M service devices based on the travel information and the reservation assistance information.
  • the reservation assistance information includes at least one of the following:
  • Vehicle account information such as owner account, vehicle identification, etc.
  • Vehicle attribute information such as vehicle brand, vehicle model, vehicle component parameters (such as engine parameters, battery parameters), etc.
  • User preference information such as service devices frequently selected by users (including brands of frequently selected service devices, logos of service devices, manufacturers of service devices, etc.), ratings of service devices, brands of service devices, manufacturers of service devices, etc.
  • the first device provides vehicle service solutions with different rights and interests for vehicles of different brands when reserving the service device, or the first device can match the M service devices for vehicles of different brands, or for the rights and interests of vehicles of different brands, when matching M service devices.
  • the vehicle services reserved for the vehicle of this brand include unlimited reservations, queue-free reservations, battery diagnosis, vehicle care and other rights and interests services.
  • the first device can determine the matching M service devices in combination with the service reference information, or determine the sorting priority among the M service devices based on the service reference information.
  • the first device can determine the vehicle travel time based on the path information and the energy consumption information. Whether the remaining energy or the remaining mileage when the vehicle reaches the first target location is greater than or equal to a third threshold, and when the remaining energy or the remaining mileage when the vehicle reaches the first target location is greater than or equal to the third threshold, M service devices are determined to ensure that the reverse energy replenishment of the vehicle does not affect the vehicle's travel to the first target location.
  • the embodiment of the present application does not limit the magnitude relationship between the third threshold and the second threshold.
  • any thresholds involved in the embodiments of the present application can be preset such as manually set, or can be adjustable, such as through over-the-air technology (OTA) upgrades.
  • OTA over-the-air technology
  • the first device may determine M service devices in combination with the benefits of reverse energy replenishment (such as the energy unit price corresponding to the service device), or determine N service devices from the M service devices.
  • the N service devices may be the first N service devices after the M service devices are sorted from high to low according to the service benefits. Then, the first device makes service reservations for the N service devices.
  • S370 Perform service reservation for N service devices among the M service devices. This step has the same or similar implementation as S230 in FIG2 , and will not be described in detail here.
  • the embodiment of the present application is described by taking the interaction between the first device and the second device as an example.
  • the method for reserving a vehicle service provided in FIG. 4 may include the following steps S410 to S430 .
  • the second device may send a reservation request to the first device, and correspondingly, the first device receives the reservation request sent by the second device, and the reservation request is used to request the first device to make a service reservation based on the travel information.
  • the reservation request may carry part or all of the travel information, or the reservation request may not carry the travel information.
  • the information may be pre-stored in the cloud, and the first device may read the information from the cloud in response to the reservation request.
  • the first device can read the travel plan information sent in advance by the vehicle from the cloud in response to the reservation request.
  • the travel plan information can be the calendar itinerary information of the vehicle or the travel plan arrangement information received by the vehicle from the user.
  • the first device may generate the path information based on the first target location in response to the reservation request.
  • the first target location may be carried by the reservation request, or the first target location may be determined based on the travel plan information, which may be carried by the reservation request or read from the cloud.
  • the first device can determine the energy consumption information of the vehicle (such as remaining energy or remaining mileage) based on the vehicle parameters (such as engine parameters, battery parameters, etc.) of the vehicle in response to the reservation request.
  • vehicle parameters can be part of the energy consumption information. In this case, it can be understood that the reservation request carries part of the energy consumption information.
  • S420 in FIG. 4 is similar to S220 in the embodiment shown in FIG. 2 , and will not be described again for the sake of brevity.
  • the first device sends a service reservation result to the second device, where the service reservation result is used to indicate the reservation result for N service devices, and the service devices with successful reservations among the N service devices are used to provide vehicle services for the vehicle.
  • the second device may present the service reservation result so that the user can check whether the reservation is successful.
  • the service reservation result may also indicate the location and/or identification of the successfully reserved service device, so that the user can obtain information about the service device.
  • the service reservation result may also indicate the reservation waiting time or the number of persons waiting for the reservation of the service device that failed to make a reservation.
  • the second device may also send reservation assistance information to the second device, so that the second device determines M service devices by combining the reservation assistance information and the travel information.
  • the service reservation can be made for N service devices selected by the user from the matched M service devices.
  • the specific implementation method can refer to part or all of the processes from S510 to S570 in FIG5 .
  • S510 is similar to S410 in Figure 4
  • S570 is similar to S430 in Figure 4, which will not be repeated for the sake of brevity.
  • S520 to S560 can be understood as a possible implementation of S420 in Figure 4, and S520 and S560 have been described in the embodiments shown in Figures 2 and 3, which will not be repeated for the sake of brevity.
  • the first device sends first recommendation information to the second device, the first recommendation information is used to indicate the M service devices, that is, the first recommendation information is used to recommend the M service devices that can provide vehicle services.
  • the first recommendation information may include information such as the available reservation time and geographical location of each of the M service devices.
  • the second device presents the first recommendation information and receives a service device selection instruction input by the user, the service device selection instruction being used to instruct to select N service devices from the M service devices.
  • the first device may present the first recommendation information through media data such as voice, video, and image, and the user may select N service devices from the M service devices based on the first recommendation information presented by the second device.
  • the user may input the service device selection instruction through an interactive operation, which may be a voice operation or a touch operation, etc.
  • the second device may send service response information to the first device, where the service response information is used to indicate the N service devices selected by the user.
  • the first device may not be able to successfully reserve a service device, for example, the service device fails to match, or the matched M service devices all fail to reserve.
  • the scope of the reserved service can be adjusted based on the embodiment shown in FIG6 .
  • the embodiment shown in FIG6 is not limited to adjusting the scope of the reserved service when the service device cannot be successfully reserved.
  • the scope of the reserved service can also be adjusted when the number M of matched service devices is small (such as less than a quantity threshold). For specific implementation methods, refer to part or all of the processes from S610 to S670 in FIG6 .
  • S610 is similar to S410 in Figure 4
  • S670 is similar to S430 in Figure 4, which will not be repeated for the sake of brevity.
  • S620 to S660 can be understood as a possible implementation of S420 in Figure 4, and S660 has been described in the embodiments shown in Figures 2 and 3, which will not be repeated for the sake of brevity.
  • the first device may send second recommendation information to the second device, where the second recommendation information is used to indicate the modifiable reservation information, where the reservation information includes the travel information of the vehicle and/or reservation auxiliary information.
  • the second recommendation information may recommend the user to expand the brand range of energy supplement devices or switch the path information to other alternative paths leading to the first target location.
  • the second device may present the second recommendation information and receive a reservation adjustment instruction input by the user, the reservation adjustment instruction being used to instruct modification of the reservation information.
  • the presentation method of the second recommendation information may refer to the presentation method of the first recommendation information in S550;
  • the input method of the reservation adjustment instruction may refer to the input method of the service device selection instruction in S550, which will not be described in detail for the sake of brevity.
  • the second device sends reservation adjustment information to the first device, where the reservation adjustment information is used to modify the reservation information to adjust the scope of the reservation service.
  • the first device may determine M service devices based on the reservation adjustment information.
  • the first device may adjust the travel information based on the reservation adjustment information, and then determine the M service devices according to the adjusted travel information, or determine the M service devices according to the adjusted travel information and the reservation auxiliary information; or, the first device may adjust the reservation auxiliary information based on the reservation adjustment information, and then determine the M service devices according to the travel information and the adjusted reservation auxiliary information.
  • the reserved service device may have a lower matching degree due to the change in the target location. For example, after the target location is changed, the vehicle needs to take a detour to reach the location of the service device while driving according to the new path information. For another example, after the target location is changed, the time it takes for the vehicle to reach the second target location is extended, and it is judged based on the travel plan information that there is a lack of time to receive vehicle service.
  • an embodiment of the present application provides a reservation change scheme as shown in Figure 7.
  • S710 to S730 respectively have the same or similar implementation schemes as S410 to S430 in FIG. 4 , which will not be described again for the sake of brevity.
  • the second device receives a target location change instruction input by the user.
  • the target location change instruction is used to instruct to change the first target location in the path information to the second target location.
  • the target location change instruction input by the user can be, for example, input by the user through an operation of modifying the destination on the navigation interface of the vehicle, or can be input by the user through voice interaction.
  • the second device may present reservation reminder information, and the reservation reminder information is used to prompt the successful reservation of the service device.
  • the reservation reminder information may also include information of the service device with the successful reservation (such as location and/or identification).
  • the second device may present the reservation reminder information when the reservation of the service device is successful, and may not present the reservation reminder information when the reservation of the service device is unsuccessful. In other words, the second device may not include any service device information in the reservation reminder information presented when the reservation of the service device is unsuccessful.
  • the second device can prompt the user that the reservation of the service device has been made, so as to avoid the situation where the user misses the appointment due to ignoring the reservation of the service device.
  • the reservation reminder information may prompt the information of the service device with the successful reservation. In this case, it is convenient for the user to decide whether to maintain the reservation status of the service device with the successful reservation.
  • the second device may receive a reservation confirmation instruction input by the user.
  • the reservation confirmation instruction may indicate whether to continue to go to the location of the service device with a successful reservation.
  • the path of the vehicle to the service device may be set as the path in the path information, that is, in the path of the vehicle to the second target location, the location of the service device with a successful reservation is set as a waypoint.
  • the reservation confirmation instruction indicates not to go to the location of the reading device with a successful reservation, the reservation of the service device with a successful reservation may be canceled.
  • the second device may send a reservation cancellation instruction to the first device, where the reservation cancellation instruction is used to instruct to cancel the reservation of the successfully reserved service device.
  • the first device may directly cancel the reservation of the service device, for example, by sending a cancellation instruction to the service device with which the reservation has been successfully made to cancel the reservation; or, in response to the reservation cancellation instruction, the first device may perform the reservation cancellation process based on the following S780 to S810.
  • the first device may send a cancellation prompt message to the second device, where the cancellation prompt message is used to prompt the remaining number of reservations.
  • the second device may present the cancellation prompt information to remind the user of the remaining number of reservations, so as to prevent the user from blindly canceling the reservation and being unable to make a reservation for vehicle service due to lack of reservation opportunities.
  • the second device may receive a cancellation confirmation instruction input by a user.
  • the second device may send a cancellation confirmation response to the first device.
  • the first device may cancel the reservation with the service device in response to the cancellation confirmation response.
  • the first device can reserve a service device based on the travel information.
  • the travel information is the travel information after the target location is updated, that is, the vehicle service reservation is re-implemented based on the new target location.
  • the reservation process is similar to S720 and will not be repeated for brevity.
  • Fig. 8 is a schematic block diagram of a reservation device provided in an embodiment of the present application.
  • the device 900 can be used to implement the method on the first device side in the method embodiment, and the device 900 can include an acquisition module 910 , a matching module 920 and a reservation module 930 .
  • the acquisition module 910 can be used to obtain the travel information of the vehicle, which includes path information, travel plan information and energy consumption information; the matching module 920 can be used to determine M service devices based on the travel information, where M is a positive integer; the reservation module 930 can be used to make service reservations for N of the M service devices, where N is a positive integer less than or equal to M, and the service devices with successfully reserved services among the N service devices are used to provide vehicle services to the vehicle.
  • the division of the units/modules in the above devices is only a division of logical functions. In actual implementation, they can be fully or partially integrated into one physical entity, or they can be physically separated.
  • FIG9 is a schematic block diagram of a reservation device provided in an embodiment of the present application.
  • the device 1000 can be used to implement the method on the second device side in the method embodiment, and the device 1000 includes a processing module 1010 and a transceiver module 1020 .
  • the processing module 1010 can be used to determine the reservation request; the transceiver module 1020 can be used to send a reservation request to the server, and the reservation request is used to request the server to make a service reservation based on travel information, and the travel information includes path information, travel plan information and energy consumption information; the transceiver module 1020 is also used to receive the service reservation result sent by the server, and the service reservation result is used to indicate the reservation result for N service devices, and the N service devices are determined based on the travel information, and the service devices with successful reservation among the N service devices are used to provide vehicle services for the vehicle.
  • the division of the units/modules in the above devices is only a division of logical functions. In actual implementation, they can be fully or partially integrated into one physical entity, or they can be physically separated.
  • FIG10 is a schematic block diagram of an electronic device 1100 provided in an embodiment of the present application.
  • the electronic device 1100 may be implemented as a server or a terminal device, or the electronic device 1100 may be replaced by a component in an electronic device, such as a chip or a chip system.
  • the electronic device 1100 may include a processor 1110 and a memory 1120, the processor 1110 and the memory 1120 communicate with each other through an internal connection path, the memory 1120 is used to store instructions, and the processor 1110 is used to execute the instructions stored in the memory 1120.
  • the memory 1120 may include a read-only memory and a random access memory, and provides instructions and data to the processor 1110.
  • the memory 1120 may be a separate device or may be integrated into the processor 1110 .
  • the electronic device 1100 may further include an input interface 1130.
  • the processor 1110 may control the input interface 1130 to communicate with other devices or chips, and specifically, may obtain information or data sent by other devices or chips.
  • the electronic device 1100 may further include an output interface 1140.
  • the processor 1110 may control the output interface 1140 to communicate with other devices or chips, and specifically, may output information or data to other devices or chips.
  • the electronic device 1100 can implement the corresponding processes of each method in the embodiments of the present application, which will not be repeated here for the sake of brevity.
  • the processor of the embodiment of the present application may be an integrated circuit chip with signal processing capabilities.
  • each step of the above method embodiment can be completed by the hardware integrated logic circuit in the processor or the instruction in the form of software.
  • the above processor can be a general processor, a digital signal processor (Digital Signal Processor, DSP), an application specific integrated circuit (Application Specific Integrated Circuit, ASIC), a field programmable gate array (Field Programmable Gate Array, FPGA) or other programmable logic devices, discrete gates or transistor logic devices, discrete hardware components.
  • DSP Digital Signal Processor
  • ASIC Application Specific Integrated Circuit
  • FPGA Field Programmable Gate Array
  • the methods, steps and logic block diagrams disclosed in the embodiments of the present application can be implemented or executed.
  • the general processor can be a microprocessor or the processor can also be any conventional processor, etc.
  • the steps of the method disclosed in the embodiment of the present application can be directly embodied as a hardware decoding processor to execute, or the hardware and software modules in the decoding processor can be executed.
  • the software module can be located in a mature storage medium in the field such as a random access memory, a flash memory, a read-only memory, a programmable read-only memory or an electrically erasable programmable memory, a register, etc.
  • the storage medium is located in the memory, and the processor reads the information in the memory and completes the steps of the above method in combination with its hardware.
  • the memory in the embodiments of the present application can be a volatile memory or a non-volatile memory, or can include both volatile and non-volatile memories.
  • the non-volatile memory can be a read-only memory (ROM), a programmable read-only memory (PROM), an erasable programmable read-only memory (EPROM), an electrically erasable programmable read-only memory (EEPROM), or a flash memory.
  • the volatile memory can be a random access memory (RAM), which is used as an external cache.
  • RAM Direct Rambus RAM
  • SRAM Static RAM
  • DRAM Dynamic RAM
  • SDRAM Synchronous DRAM
  • DDR SDRAM Double Data Rate SDRAM
  • ESDRAM Enhanced SDRAM
  • SLDRAM Synchlink DRAM
  • DR RAM Direct Rambus RAM
  • the present application also provides a computer-readable storage medium for storing a computer program.
  • the computer program enables a computer to execute the corresponding processes in the various methods of the present application, which will not be described in detail for the sake of brevity.
  • the present application also provides a computer program product, including computer program instructions.
  • the computer program instructions enable a computer to execute the corresponding processes in the various methods of the present application, which will not be described in detail for the sake of brevity.
  • the present application also provides a computer program.
  • the computer program when the computer program is run on a computer, the computer executes the corresponding process in each method of the present application embodiment, which will not be described in detail for the sake of brevity.
  • the present application also provides a vehicle.
  • the vehicle includes the reservation device or control chip in the present application.
  • the present application also provides a reservation system.
  • the reservation system includes a first device and a second device.

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Abstract

本申请提供一种预约车辆服务的方法以及设备。该方法包括：获取车辆的出行信息，该出行信息包括路径信息、出行计划信息和能耗信息；根据该出行信息，确定M个服务装置，M为正整数；对该M个服务装置中的N个服务装置进行服务预约，N为小于或等于M个正整数，该N个服务装置中预约成功的服务装置用于对该车辆提供车辆服务。避免用户手动选择服务装置进行预约，提高了用户的用车便利性和用车安全性。

Description

预约车辆服务的方法以及设备
本申请要求于2023年06月16日提交中国国家知识产权局、申请号为202310724161.4、申请名称为“预约车辆服务的方法以及设备”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及车辆技术领域，尤其涉及一种预约车辆服务的方法以及设备。
背景技术
在车辆行驶的过程中，不可避免的需要进行能量补充(如充电、加油等)、停车、反向补能等车辆服务。随着车辆的不断增多，车辆服务的供应压力较大，例如新能源电动汽车受充电桩数量的限制，存在充电难、排队长的问题。为了缓解车辆服务的供应压力，实现车辆服务资源的高效利用，用户可以通过车辆服务的客户端提前预约车辆服务。然而，用户需要通过客户端手动选择合适的车辆服务资源进行预约，将会影响用户的用车便利性和行车安全性。
发明内容
本申请实施例提供的一种预约车辆服务的方法以及设备，实现车辆服务的自动预约，以提高用车的便利性和行车安全性。
第一方面，本申请实施例提供一种预约车辆服务的方法，该方法的执行主体可以是第一装置，该第一装置可以部署于服务端，或者分布式部署于云端和服务端。
该方法包括：获取车辆的出行信息，该出行信息包括路径信息、出行计划信息和能耗信息；根据该出行信息，确定M个服务装置，M为正整数；对该M个服务装置中的N个服务装置进行服务预约，N为小于或等于M个正整数，所述N个服务装置中预约成功的服务装置用于对所述车辆提供车辆服务。
第一装置基于获取的车辆的出行信息，确定M个服务装置，并对M个服务装置中的N个服务装置进行服务预约，避免用户手动选择服务装置进行预约，提高了用户的用车便利性和用车安全性。
在一种可能的实施方式中，根据该出行信息，确定M个服务装置，包括：根据该路径信息和该能耗信息，确定该车辆是否满足第一条件；在车辆满足第一条件时，确定M个服务装置；其中，第一条件包括以下至少之一：
车辆的剩余能量支持车辆行驶的里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆的剩余里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆行驶至第一位置的剩余能量或剩余里程小于或等于第一阈值，第一位置为车辆行驶至第一目标位置之前到达的位置。
在车辆的能量难以完成路径信息指示的行驶路径的情况下，进行车辆服务预约，使车辆可以在能量耗尽之前接受车辆服务，以确保在对用车带来影响之前提供车辆服务。
在一种可能的实施方式中，该确定该M个服务装置，包括：在第一位置范围内匹配该M个服务装置，该第一位置范围为车辆的当前位置到第一位置之间的位置范围，车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值。
在基于第一位置确定的第一位置范围内匹配服务装置，可以使车辆在第一能量耗尽点附近接受服务装置提供的车辆服务；当第一位置范围基于第二位置确定时，车辆可以在能量耗尽之前接受车辆服务。总之，第一装置预约第一位置范围内的服务装置可以确保对用车带来影响之前提供车辆服务。
在一种可能的实施方式中，该根据该出行信息，确定M个服务装置，包括：根据该路径信息和该能耗信息，确定该车辆行驶至该路径信息指示的第一目标位置时剩余能量或者剩余里程小于或等于第一阈值；根据该出行计划信息，确定该车辆的允许服务时间；根据该车辆的允许服务时间，确定M个服务装置。
在车辆的能量基本可以维持完成路径信息指示的行驶路径的情况下，第一装置结合车辆的允许服 务时间确定M个服务装置，可以实现能耗与出行计划之间的平衡，避免车辆服务对出行计划带来干扰。
在一种可能的实施方式中，该根据该车辆的允许服务时间，确定M个服务装置，包括以下至少之一：在该允许服务时间大于或等于第一时间阈值时，在该车辆服务的第二位置范围内匹配得到该M个服务装置；或者，在该允许服务时间小于或等于该第二时间阈值时，在该车辆服务的第三位置范围内匹配得到该M个服务装置；其中，该第二位置范围为所车辆的当前位置到所述第一目标位置之间的位置范围；该第三位置范围为基于该第一目标位置确定的位置范围。
在一种可能的实施方式中，该第一时间阈值和该第二时间阈值均与该出行计划信息指示的行驶时间之间为第一比例关系，该行驶时间为该车辆由当前位置到达该路径信息指示的第一目标位置所需的时间。
车辆可以在出行计划指示的允许服务时间充足的情况下预约车辆服务、避免下一次行驶时因缺少车辆服务而影响车辆行驶，在允许服务时间不足时不预约车辆服务，避免影响出行计划。
在一种可能的实施方式中，该根据该出行信息，确定M个服务装置，包括：根据该路径信息和该能耗信息，确定该车辆行驶至该路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值；根据该出行计划信息，确定该车辆到达该第一目标位置至下一次行使之前的时间间隔是否大于或等于第三时间阈值；在该时间间隔大于或等于该第三时间阈值时，确定该M个服务装置。
在车辆的能量足以完成路径信息指示的行驶路径时，第一装置可以不预约服务装置，提供一种智能的预约车辆服务的决策方案，避免不必要的车辆服务影响用户用车的便利性。
在一种可能的实施方式中，该确定该M个服务装置，包括：根据该第一目标位置确定车辆服务的位置范围，在该车辆服务的位置范围内匹配该M个服务装置。
在第一目标位置确定的位置范围内匹配M个服务装置，在车辆按照路径信息指示的路径行驶时，可以减少对行驶路径的变更，并且可以避免因在途中去往距离第一目标位置较远的服务装置，导致后续路段因堵车等突发情况而无法按照出行计划到达第一目标位置。
在一种可能的实施方式中，根据该出行信息，确定M个服务装置，包括：根据该出行信息，确定该车辆服务的时间范围和业务范围；在该时间范围和该业务范围内匹配该M个服务装置。
基于时间范围和业务范围匹配M个服务装置，进一步提高服务装置与用户用车的匹配性。
在一种可能的实施方式中，该根据该出行信息，确定M个服务装置，包括：根据该出行信息和预约辅助信息，确定该M个服务装置；其中，该预约辅助信息包括以下至少之一：该车辆的账号信息；该车辆的属性信息；用户偏好信息。
第一装置结合预约辅助信息，确定M个服务装置，可以提高服务装置与用户的匹配度或者说用户用车的匹配度。
在一种可能的实施方式中，该确定该M个服务装置，包括：根据该路径信息和服务参考信息，确定该M个服务装置。
第一装置在预约服务装置时，结合车辆的服务参考信息可以为不同的车辆提供不同权益的车辆服务方案，
可选的，该车辆服务包括能量补充服务和/或停车服务。
可选的，该车辆服务包括反向能量补充服务。
在一种可能的实施方式中，根据该出行信息，确定M个服务装置，包括：根据该路径信息和该能耗信息，确定该车辆行驶至该路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第三阈值；确定该M个服务装置。
在车辆的剩余能量充足的情况下确定M个服务装置，进而预约反向能量补充服务，确保车辆的反向能量补充不影响车辆行驶至第一目标位置。
在一种可能的实施方式中，该N个服务装置是该M个服务装置按照服务收益由高到低排序后的前N个服务装置。使用户接受的反向能量补充具有较高的收益。
在一种可能的实施方式中，还包括：向车端发送第一推荐信息，该第一推荐信息用于指示该M个服务装置；接收该车端发送的服务响应信息，该服务响应信息用于指示该N个服务装置。对用户从匹配的M个服务装置中选择的N个服务装置进行服务预约，便于用户对预约的服务装置进行选择，进 一步满足用户对于车辆服务的需求。
在一种可能的实施方式中，该车辆服务包括反向能量补充服务，则该第一推荐信息还包括该M个服务装置分别对应的服务收益、消耗时间和位置等至少之一。在向用户推荐匹配的M个服务装置时提供服务装置的相关信息，便于用户依据偏好进行服务装置的选中。
在一种可能的实施方式中，还包括：向车端发送第二推荐信息，该第二推荐信息用于指示可修改的预约信息，该预约信息包括该车辆的出行信息和/或预约辅助信息；接收该车端发送的预约调整信息，该预约调整信息用于修改该预约信息。
第一装置可能无法成功预约服务装置，例如服务装置匹配失败，或者匹配的M个服务装置均预约失败，此种情况下，通过调整预约服务的范围，以便于成功预约服务装置。
在一种可能的实施方式中，还包括：接收车端发送的预约取消指令，该预约取消指令用于指示取消预约成功的服务装置的预约；对该服务装置取消预约。
在车辆的目标位置发生变更，例如将路径信息指示的第一目标位置变更为第二目标位置，此时若已经预约了服务装置，预约的服务装置可能由于目标位置的变更，而导致匹配度较低。此种情况下可以通过取消对服务装置的预约。进一步实现了预约的自动化控制。
在一种可能的实施方式中，在该对该服务装置取消预约之前，该方法还包括：向该车端发送取消提示信息，该取消提示信息用于提示剩余可预约次数。以提示用户剩余可预约次数，避免用户盲目取消预约后，因缺少预约机会而无法进行车辆服务的预约。
在一种可能的实施方式中，还包括：根据该车辆的车辆品牌信息，确定该N个服务装置提供附加车辆服务；其中，该附加车辆服务包括以下至少之一：无限次预约；免排队预约；电池诊断；车辆维护。通过与品牌用户相匹配，提高品牌用户的服务体验。
第二方面，本申请实施例提供一种预约车辆服务的方法，包括：向服务端发送预约请求，该预约请求用于请求该服务端基于出行信息进行服务预约，该出行信息包括路径信息、出行计划信息和能耗信息；接收该服务端发送的服务预约结果，该服务预约结果用于指示对N个服务装置的预约结果，该N个服务装置基于该出行信息确定，该N个服务装置中预约成功的服务装置用于为该车辆提供车辆服务。
在一些可能的实施方式中，该预约请求携带该路径信息、出行计划信息和能耗信息中的至少之一。
在一种可能的实施方式中，还包括：向该服务端发送预约辅助信息，该预约辅助信息用于结合该出行信息确定该M个服务装置；其中，该预约辅助信息包括以下至少之一：该车辆的账号信息；该车辆的属性信息；用户偏好信息。
在一种可能的实施方式中，该车辆服务包括能量补充服务、停车服务和反向能量补充服务中的至少之一。
在一种可能的实施方式中，还包括：接收该服务端发送的第一推荐信息，该第一推荐信息用于指示该M个服务装置；呈现该第一推荐信息；接收用户输入的服务装置选择指令，该服务装置选择指令用于指示从该M个服务装置中选择该N个服务装置；向该服务端发送服务响应信息，该服务响应信息用于指示该N个服务装置。
在一种可能的实施方式中，该车辆服务包括反向能量补充服务，则该第一推荐信息还包括该M个服务装置分别对应的服务收益、消耗时间和位置等至少之一。
在一种可能的实施方式中，还包括：接收服务端发送的第二推荐信息，该第二推荐信息用于指示可修改的预约信息，该预约信息包括该车辆的出行信息和/或预约辅助信息；呈现该第二推荐信息；接收用户输入的预约调整指令，该预约调整指令用于指示修改该预约信息；向该服务端发送预约调整信息。
在一种可能的实施方式中，还包括：接收该服务端发送的预约结果，该预约结果包括预约成功的服务装置的位置信息和/或该服务装置的标识，和/或，预约失败的服务装置的预约等待时长或预约等待人次。
在一种可能的实施方式中，还包括：接收用户输入的目标位置变更指令，该目标位置变更指令用于指示将该路径信息中的第一目标位置变更为第二目标位置；在成功预约服务装置时，呈现预约提示 信息，该预约提示信息用于提示成功预约服务装置；接收该用户输入的预约确定指令，该预约确定指令用于指示将该车辆行驶至该预约成功的服务装置的路径设置为该路径信息中的路径，或者，用于指示取消对预约成功的服务装置的预约；在该预约确定指令指示取消对预约成功的服务装置的预约时，向该服务端发送预约取消指令。
在一种可能的实施方式中，在该对该服务装置取消预约之前，该方法还包括：接收该服务端发送的取消提示信息，该取消提示信息用于提示剩余可预约次数。
上述第二方面以及上述第二方面的各可能的实施方式所提供的预约车辆服务的方法，其有益效果可以参见上述第一方面以及第一方面的各可能的实施方式所带来的有益效果，在此处不再赘述。
第三方面，本申请实施例提供一种预约装置，包括：获取模块，用于获取车辆的出行信息，该出行信息包括路径信息、出行计划信息和能耗信息；匹配模块，用于根据该出行信息，确定M个服务装置，M为正整数；预约模块，用于对该M个服务装置中的N个服务装置进行服务预约，N为小于或等于M个正整数，该N个服务装置中预约成功的服务装置用于对该车辆提供车辆服务。
在一种可能的实施方式中，该匹配模块具体用于：根据该路径信息和该能耗信息，确定车辆是否满足第一条件；在车辆满足第一条件时，确定M个服务装置；其中，第一条件包括以下至少之一：
车辆的剩余能量支持车辆行驶的里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆的剩余里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆行驶至第一位置的剩余能量或剩余里程小于或等于第一阈值，第一位置为车辆行驶至第一目标位置之前到达的位置。
在一种可能的实施方式中，该匹配模块具体用于：在第一位置范围内匹配M个服务装置，第一位置范围为车辆的当前位置到第一位置之间的位置范围，车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值。
在一种可能的实施方式中，该匹配模块具体用于：根据该路径信息和该能耗信息，确定该车辆行驶至该路径信息指示的第一目标位置时剩余能量或者剩余里程小于或等于第一阈值；根据该出行计划信息，确定该车辆的允许服务时间；根据该车辆的允许服务时间，确定M个服务装置。
在一种可能的实施方式中，该匹配模块具体用于：在该允许服务时间大于或等于第一时间阈值时，在该车辆服务的第二位置范围内匹配得到该M个服务装置；或者，在该允许服务时间小于或等于该第二时间阈值时，在该车辆服务的第三位置范围内匹配得到该M个服务装置；其中，该第二位置范围为所车辆的当前位置到第一目标位置之间的位置范围；该第三位置范围为基于该第一目标位置确定的位置范围。
在一种可能的实施方式中，该第一时间阈值和该第二时间阈值均与该出行计划信息指示的行驶时间之间为第一比例关系，该行驶时间为该车辆由当前位置到达该路径信息指示的第一目标位置所需的时间。
在一种可能的实施方式中，该匹配模块具体用于：根据该路径信息和该能耗信息，确定该车辆行驶至该路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值；根据该出行计划信息，确定该车辆到达该第一目标位置至下一次行使之前的时间间隔是否大于或等于第三时间阈值；在该时间间隔大于或等于该第三时间阈值时，确定该M个服务装置。
在一种可能的实施方式中，该匹配模块具体用于：根据该第一目标位置确定车辆服务的位置范围，在该车辆服务的位置范围内匹配该M个服务装置。
在一种可能的实施方式中，该匹配模块具体用于：根据该出行信息，确定该车辆服务的时间范围和业务范围；在该时间范围和该业务范围内匹配该M个服务装置。
在一种可能的实施方式中，该匹配模块具体用于：根据该出行信息和预约辅助信息，确定该M个服务装置；其中，该预约辅助信息包括以下至少之一：
该车辆的账号信息；
该车辆的属性信息；
用户偏好信息。
在一种可能的实施方式中，该匹配模块具体用于：根据该路径信息和服务参考信息，确定该M个服务装置。
在一种可能的实施方式中，该车辆服务包括能量补充服务和/或停车服务。
在一种可能的实施方式中，该车辆服务包括反向能量补充服务，该匹配模块具体用于：根据该路径信息和该能耗信息，确定该车辆行驶至该路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第三阈值；确定该M个服务装置。
在一种可能的实施方式中，该N个服务装置是该M个服务装置按照服务收益由高到低排序后的前N个服务装置。
在一种可能的实施方式中，还包括：收发模块，用于向车端发送第一推荐信息，该第一推荐信息用于指示该M个服务装置；该收发模块还用于接收该车端发送的服务响应信息，该服务响应信息用于指示该N个服务装置。
在一种可能的实施方式中，该车辆服务包括反向能量补充服务，则该第一推荐信息还包括该M个服务装置分别对应的服务收益、消耗时间和位置等至少之一。
在一种可能的实施方式中，还包括：收发模块，用于向车端发送第二推荐信息，该第二推荐信息用于指示可修改的预约信息，该预约信息包括该车辆的出行信息和/或预约辅助信息；该收发模块还用于接收该车端发送的预约调整信息，该预约调整信息用于修改该预约信息。
在一种可能的实施方式中，还包括：收发模块，用于向车端发送预约结果，该预约结果包括预约成功的服务装置的位置信息和/或该服务装置的标识，和/或，预约失败的服务装置的预约等待时长或预约等待人次。
在一种可能的实施方式中，还包括：收发模块，用于接收车端发送的预约取消指令，该预约取消指令用于指示取消预约成功的服务装置的预约；该预约模块还用于对该服务装置取消预约。
在一种可能的实施方式中，在对该服务装置取消预约之前，该收发模块还用于：向该车端发送取消提示信息，该取消提示信息用于提示剩余可预约次数。
在一种可能的实施方式中，该匹配模块还用于：根据该车辆的车辆品牌信息，确定该N个服务装置提供附加车辆服务；其中，该附加车辆服务包括以下至少之一：
无限次预约；
免排队预约；
电池诊断；
车辆维护。
上述第三方面以及上述第三方面的各可能的实施方式所提供的预约装置，其有益效果可以参见上述第一方面以及第一方面的各可能的实施方式所带来的有益效果，在此处不再赘述。
第四方面，本申请实施例提供一种预约装置，包括：收发模块，用于向服务端发送预约请求，该预约请求用于请求该服务端基于出行信息进行服务预约，该出行信息包括路径信息、出行计划信息和能耗信息；该收发模块还用于，接收该服务端发送的服务预约结果，该服务预约结果用于指示对N个服务装置的预约结果，该N个服务装置基于该出行信息确定，该N个服务装置中预约成功的服务装置用于为该车辆提供车辆服务。
在一种可能的实施方式中，该预约请求携带该路径信息、出行计划信息和能耗信息中的至少之一。
在一种可能的实施方式中，该收发模块还用于：向该服务端发送预约辅助信息，该预约辅助信息用于结合该出行信息确定该M个服务装置；其中，该预约辅助信息包括以下至少之一：
该车辆的账号信息；
该车辆的属性信息；
用户偏好信息。
在一种可能的实施方式中，该车辆服务包括能量补充服务、停车服务和反向能量补充服务中的至少之一。
在一种可能的实施方式中，该收发模块还用于：接收该服务端发送的第一推荐信息，该第一推荐信息用于指示该M个服务装置；显示模块，用于呈现该第一推荐信息；该收发模块还用于接收用户输入的服务装置选择指令，该服务装置选择指令用于指示从该M个服务装置中选择该N个服务装置；该收发模块还用于向该服务端发送服务响应信息，该服务响应信息用于指示该N个服务装置。
在一种可能的实施方式中，该车辆服务包括反向能量补充服务，则该第一推荐信息还包括该M个服务装置分别对应的服务收益、消耗时间和位置等至少之一。
在一种可能的实施方式中，该收发模块还用于接收服务端发送的第二推荐信息，该第二推荐信息用于指示可修改的预约信息，该预约信息包括该车辆的出行信息和/或预约辅助信息；显示模块，用于呈现该第二推荐信息；该收发模块还用于接收用户输入的预约调整指令，该预约调整指令用于指示修改该预约信息；该收发模块还用于向该服务端发送预约调整信息。
在一种可能的实施方式中，该收发模块还用于：接收该服务端发送的预约结果，该预约结果包括预约成功的服务装置的位置信息和/或该服务装置的标识，和/或，预约失败的服务装置的预约等待时长或预约等待人次。
在一种可能的实施方式中，该收发模块还用于接收用户输入的目标位置变更指令，该目标位置变更指令用于指示将该路径信息中的第一目标位置变更为第二目标位置；显示模块，用于在成功预约服务装置时，呈现预约提示信息，该预约提示信息用于提示成功预约服务装置；该收发模块还用于接收该用户输入的预约确定指令，该预约确定指令用于指示将该车辆行驶至该预约成功的服务装置的路径设置为该路径信息中的路径，或者，用于指示取消对预约成功的服务装置的预约；该收发模块还用于在该预约确定指令指示取消对预约成功的服务装置的预约时，向该服务端发送预约取消指令。
在一种可能的实施方式中，在该对该服务装置取消预约之前，该收发模块还用于：接收该服务端发送的取消提示信息，该取消提示信息用于提示剩余可预约次数。
上述第四方面以及上述第四方面的各可能的实施方式所提供的芯片，其有益效果可以参见上述第一方面以及第一方面的各可能的实施方式所带来的有益效果，在此处不再赘述。
第五方面，本申请实施例提供一种预约系统，包括第一装置和第二装置；第一装置可以部署于服务端和/或云端，第二装置可以部署于车端和/或云端；第二装置向第一装置发送预约请求预约请求用于请求第一装置基于出行信息进行服务预约，出行信息包括路径信息、出行计划信息和能耗信息；第一装置根据出行信息，确定M个服务装置，M为正整数；第一装置对M个服务装置中的N个服务装置进行服务预约，N为小于或等于M的正整数，N个服务装置中预约成功的服务装置用于对车辆提供车辆服务。
在一种可能的实施方式中，第一装置具体用于：根据路径信息和能耗信息，确定车辆是否满足第一条件；在车辆满足第一条件时，确定M个服务装置；其中，第一条件包括以下至少之一：
车辆的剩余能量支持车辆行驶的里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆的剩余里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆行驶至第一位置的剩余能量或剩余里程小于或等于第一阈值，第一位置为车辆行驶至第一目标位置之前到达的位置。
在一种可能的实施方式中，第一装置具体用于：在第一位置范围内匹配M个服务装置，第一位置范围为车辆的当前位置到第一位置之间的位置范围，车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值。
在一种可能的实施方式中，第一装置具体用于：根据路径信息和能耗信息，确定车辆行驶至路径信息指示的第一目标位置时剩余能量或者剩余里程小于或等于第一阈值；根据出行计划信息，确定车辆的允许服务时间；根据车辆的允许服务时间，确定M个服务装置。
在一种可能的实施方式中，第一装置具体用于：在允许服务时间大于或等于第一时间阈值时，在车辆服务的第二位置范围内匹配得到M个服务装置；或者，在允许服务时间小于或等于第二时间阈值时，在车辆服务的第三位置范围内匹配得到M个服务装置；其中，第二位置范围为所车辆的当前位置到第一目标位置之间的位置范围；第三位置范围为基于第一目标位置确定的位置范围。
在一种可能的实施方式中，第一时间阈值和第二时间阈值均与出行计划信息指示的行驶时间之间为第一比例关系，行驶时间为车辆由当前位置到达路径信息指示的第一目标位置所需的时间。
在一种可能的实施方式中，第一装置具体用于：根据路径信息和能耗信息，确定车辆行驶至路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值；根据出行计划信息，确定车辆到达第一目标位置至下一次行使之前的时间间隔是否大于或等于第三时间阈值；在时间间隔大于或等于第三时间阈值时，确定M个服务装置。
在一种可能的实施方式中，第一装置具体用于：根据第一目标位置确定车辆服务的位置范围，在车辆服务的位置范围内匹配M个服务装置。
在一种可能的实施方式中，第一装置具体用于：根据路径信息和服务参考信息，确定M个服务装置。
在一种可能的实施方式中，车辆服务包括能量补充服务和/或停车服务。
在一种可能的实施方式中，车辆服务包括反向能量补充服务，第一装置具体用于：根据路径信息和能耗信息，确定车辆行驶至路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第三阈值；确定M个服务装置。
在一种可能的实施方式中，N个服务装置是M个服务装置按照服务收益由高到低排序后的前N个服务装置。
在一种可能的实施方式中，预约请求携带路径信息、出行计划信息和能耗信息中的至少之一。
在一种可能的实施方式中，第一装置向第二装置发送第一推荐信息，第一推荐信息用于指示M个服务装置；第二装置呈现第一推荐信息；第二装置接收用户输入的服务装置选择指令，服务装置选择指令用于指示从M个服务装置中选择N个服务装置；第二装置向第一装置发送服务响应信息，服务响应信息用于指示N个服务装置。
在一种可能的实施方式中，第一装置向第二装置发送第二推荐信息，第二推荐信息用于指示可修改的预约信息，预约信息包括车辆的出行信息和/或预约辅助信息；第二装置呈现第二推荐信息；第二装置接收用户输入的预约调整指令，预约调整指令用于指示修改预约信息；第二装置向第一装置发送预约调整信息。
在一种可能的实施方式中，第二装置接收用户输入的目标位置变更指令，目标位置变更指令用于指示将路径信息中的第一目标位置变更为第二目标位置；第二装置在成功预约服务装置时，呈现预约提示信息，预约提示信息用于提示成功预约服务装置；第二装置接收用户输入的预约确定指令，预约确定指令用于指示将车辆行驶至预约成功的服务装置的路径设置为路径信息中的路径，或者，用于指示取消对预约成功的服务装置的预约；第二装置在预约确定指令指示取消对预约成功的服务装置的预约时，向第一装置发送预约取消指令。
在一种可能的实施方式中，第一装置向第二装置发送服务预约结果，服务预约结果用于指示对N个服务装置的预约结果。
第六方面，本申请实施例提供一种芯片，包括：处理器，用于从存储器中调用并运行计算机指令，使得安装有该芯片的设备执行如第一方面、第二方面或各可能的实施方式中的方法。
第七方面，本申请实施例提供一种电子设备，包括处理器和存储器，该存储器用于存储计算机程序，该处理器用于调用并运行该存储器中存储的计算机程序，执行如第一方面、第二方面或各可能的实施方式中的方法。
第八方面，本申请实施例提供一种计算机可读存储介质，用于存储计算机程序指令，该计算机程序使得计算机执行如第一方面、第二方面或各可能的实现方式中的方法。
第九方面，本申请实施例提供一种计算机程序产品，包括计算机程序指令，该计算机程序指令使得计算机执行如第一方面、第二方面或各可能的实现方式中的方法。
附图说明
图1为本申请实施例提供的一种车辆服务的预约系统的示意图。
图2为本申请实施例提供的一种预约车辆服务的方法的流程示意图。
图3为本申请实施例提供的一种预约车辆服务的方法的流程示意图。
图4为本申请实施例提供的一种预约车辆服务方法的交互流程示意图。
图5为本申请实施例提供的一种预约车辆服务方法的交互流程示意图。
图6为本申请实施例提供的一种预约车辆服务方法的交互流程示意图。
图7为本申请实施例提供的一种预约车辆服务方法的交互流程示意图。
图8为本申请实施例提供的一种预约装置的示意性框图。
图9为本申请实施例提供的一种预约装置的示意性框图。
图10为本申请实施例提供的一种电子设备的示意性框图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行描述。
本申请实施例中的车辆可以是一种智能车辆、如将全部功能实现为自动控制的自动驾驶车辆，或者将部分功能实现为自动控制以提供驾驶辅助的辅助驾驶车辆，或者可以是一种普通车辆，为了便于描述，下文统一称作车辆。除此之外，本申请实施例中的车辆还可以是普通车辆，此种情况下，可以通过车辆的外部设备对车辆进行自动控制。
本申请可以实现针对任意类型车辆的车辆服务的智能预约，例如燃油车辆或新能源车辆。其中，车辆服务可以包括能量补充服务、停车服务、反向能量补充服务等。例如，当车辆为新能源车辆时，能量补充服务可以是充电服务，为车辆预约充电服务后，车辆可以到达指定充电桩位置进行充电，当然，依据新能源车辆所需能源的差异，充电服务还可以替换为甲烷补充服务等。停车服务可以是车辆在行驶过程中处于任意停车需求而预约的停车位置，如停车需求可以包括等待能量补充服务、长途行驶中提供必要的车辆部件休息时间(如降低车辆的水温)、防止疲劳驾驶或者购物等。而用户往往期望车辆服务发生于车辆的行驶路径中(包括行驶的起点和/或终点)。目前，通常基于用户的手动选择，在行驶路径中想要预约合理的车辆服务，导致预约服务的体验较差，影响用车的便利性；并且，若用户在行驶的过程中进行预约操作，将影响行车安全。
针对用户手动选择车辆服务资源，导致用车便利性和行车安全性较低的问题。本申请实施例提供的车辆服务的智能预约方案，引入车辆的出行信息，基于出行信息进行车辆服务预约，以提高用户的用车便利性和行车安全性。
图1为本申请实施例提供的一种车辆服务的预约系统的示意图。如图1所示，该系统100包括：车端110、云端120、服务端130和提供车辆服务的服务装置140。
其中，车端110在软件上可以实现为车辆服务的车载客户端，如运行于车辆系统中的应用程序(application，APP)、小程序等。车端110在硬件上可以实现为车辆中的设备，包括座舱域控制器(cockpit domain controller，CDC)111、整车域控制器(vehicledomain controller，VDC)112和车联网终端盒子(telematics box，T-BOX)113中的部分或者全部。CDC 111和VDC 112可以通过T-BOX与云端进行交互。
CDC 111可以与人机交互装置连接，控制人机交互装置与用户进行交互，如进行信息呈现以及获取用户的指令。人机交互装置包括但不限于显示器、扬声器、麦克风等，显示器可以用于呈现人机交互界面(human machine interface，HMI)。
VDC 112可以用于进行数据处理，例如VDC 112可以生成控制指令，以控制CDC 111为用户提供人机交互功能。VDC 112还可以向CDC 111提供车辆的属性信息(如品牌、型号、车辆参数等)、车辆的路径信息、能耗信息、车辆的账号信息、出行计划信息等。
服务端130可以由车辆服务提供方运行，例如服务端可以是充电站或停车场提供车辆服务预约的运营系统。该运营系统在硬件上可以实现为服务器或者终端。服务端130可以与云端120通信连接。
服务端130可以用于实现服务装置的检索、匹配和预约，当然，本申请并不对此进行限定，例如其中服务装置的检索和匹配还可以由云端120执行，并将执行结果发送至服务端130，进而服务端130根据云端120的执行结果进行车辆服务的预约。
当服务端130用于实现服务装置的检索、匹配和预约时，云端120可以用于将车端110发送的信息转发至服务端130，或者云端120可以对车端110发送的信息进行处理后发送至服务端130。例如，云端120可以根据车端110发送的电池电量信息和路径信息，预估车辆到达目标位置的剩余能量，并将预估的剩余能量发送至服务端130。
服务端130与服务装置140通信连接，服务装置140可以包括用于提供车辆服务的装置，如能量补充装置141、停车位控制装置142、反向能量补充装置143等中的至少之一，本申请实施例对通信装置的数量不做限定。
服务端130可以获取服务装置140的服务数据，例如服务装置140是否正在使用或者已被预约。服务端130还可以向服务装置140中的至少一个服务装置发送预约指令，以使至少一个服务装置为对 应的车辆提供车辆服务。
云端120可以实现为云服务器或云服务平台。云端120包括但不限于导航云、车云等。
下面将结合附图对本申请实施例提供的预约车辆服务的方法做详细说明。
下文仅为便于理解和说明，以第一装置为执行主体对本申请实施例提供的方法进行说明。该第一装置可以为服务预约需求方。例如第一装置可以是上述图1中的服务端130，或者第一装置可以部署于服务端130，实现为服务端130中的部件；或者，第一装置可以包括上述图1中的云端120和服务端130，或者第一装置可以分布式部署于云端120和服务端130，实现为云端120和服务端130中的部件。
在一些实施例中，以第一装置和第二装置之间的交互为例对本申请实施例所提供的方法进行说明。该第二装置可以是服务预约的响应方。例如第二装置可以是上述图1中的车端110，或者第二装置可以部署于车端110，实现为车端110中的部件(如CDC和/或VDC)；或者，第二装置可以包括图1中的车端110和云端120，或者第二装置可以分布式部署于车端110和云端120，实现为车端110和云端120中的部件。可选的，第一装置和第二装置均可以称作预约装置。
其中，车端与服务端交互可以是车端和服务端之间通过云端的通信连接实现的数据交互，云端在车端与服务端之间进行数据透传。车端与云端之间的交互可以是车端和云端之间的通信连接实现的数据交互，服务端与云端之间的交互可以是服务端和云端之间的通信连接实现的数据交互。
但应理解，这不应对本申请提供的方法的执行主体构成任何限定。只要能够通过运行记录有本申请实施例的提供的方法的代码的程序，以根据本申请实施例提供的方法，便可以作为本申请实施例提供的方法的执行主体。例如，车端也可以替换为车辆的控制装置(包括CDC和/或VDC)、芯片、芯片系统或其他能够调用程序并执行程序的功能模块。云端也可以替换为云服务器、芯片、芯片系统或其他能够调用程序并执行程序的功能模块等。服务端也可以替换为服务器、终端、芯片、芯片系统或其他能够调用程序并执行程序的功能模块等。
图2为本申请实施例提供的一种预约车辆服务的方法200的流程示意图。如图2所述，该方法200可以包括如下部分或者全部过程。
S210，获取车辆的出行信息，该出行信息包括路径信息、出行计划信息和能耗信息；
S220，根据出行信息，确定M个服务装置，M为正整数；
S230，对M个服务装置中的N个服务装置进行服务预约，N为小于或等于M的正整数，N个服务装置中预约成功的服务装置用于对车辆提供车辆服务。
第一装置实现为服务端时，上述S210至S230均由服务端执行。第一装置获取车辆的出行信息可以是服务端接收云端发送的出行信息。
第一装置实现为云端和服务端时，上述S210可以由云端执行，例如云端可以接收车端发送的出行信息，或者云端可以读取存储的出行信息，或者云端可以接收车辆发送的出行信息中的部分信息并读取存储的出行信息中的部分信息。上述S220可以由云端或服务端执行，当S220由服务端执行时，云端可以将出行信息发送至服务端，进而服务端根据出行信息确定M个服务装置。上述S230可以由服务端执行。
出行信息中的路径信息可以指示车辆到达第一目标位置的路径。例如，车端可以向云端发送第一目标位置，云端根据第一目标位置确定该路径信息，当然本申请也不排除车端根据离线地图生成到达第一目标位置的路径信息，并将路径信息发送至云端。除此之外，第一目标位置还可以由出行计划信息指示，此种情况下，云端可以从出行计划信息中确定第一目标位置，并基于该第一目标位置生成路径信息。
出行信息中的出行计划信息可以是日历行程信息，或者出行计划。出行计划信息可以包括到达第一目标位置的时间计划。其中，出行计划信息可以是车端在预约过程中发送至云端的或者，是车端预先发送至云端并存储于云端的。
出行信息中的能耗信息可以是车辆的能耗参数，或者能耗信息可以是基于车辆的能耗参数确定的车辆预估可续航里程。其中，能耗参数可以包括电池参数和车辆的动力参数中的至少之一，电池参数可以包括反映剩余电量的参数，如动力电荷状态(state of charge，SOC)、动力电池健康状态(state of health，SOH)、电池包放电深度(depth of discharge，DOD)和电池剩余能量(state of energy， SOE)中的至少之一，动力参数可以包括反映车辆单位里程的耗电量的参数。需要说明的是，对应不同能源的车辆，能耗参数可以不同，例如对于燃油车辆而言，能耗参数可以包括反映剩余燃油量的参数以及反映车辆单位里程的油耗的参数。
M个服务装置可以是从服务装置的资源池中匹配得到的。例如该资源池可以包括一定区域范围内的服务装置，如一个城市、一个省等；又例如资源池可以包括服务提供商所拥有的服务装置。资源池中可以包括在至少一个维度上具有差异性的服务装置，以便于匹配不同的出行信息，为用户提供贴合度更好的车辆服务。例如，服务装置部署的地理位置可以不同、服务装置提供的车辆服务(如停车、充电、停车加充电)可以不同、服务装置提供服务能力(如充电倍率、充电功率)可以不同。
N个服务装置可以是M个服务装置中可以提供车辆服务的装置。例如N个服务装置为M个服务装置中处于运营状态的服务装置，而其余M-N个服务装置为处于非运营状态的服务装置；又例如N个服务装置为M个服务装置中处于空闲状态的服务装置，而其余M-N个服务装置可能已被预约或者已用于提供车辆服务。
在一种理解中，N个服务装置可以是均需要预约的服务装置。例如车辆在长途行驶中需要进行多次能量补充，从而需要预约多个位置上的服务装置；又例如车辆需要预约多种车辆服务，如预约停车和能量补充。在另一种理解中，N个服务装置可以是与出行计划匹配度最高的前N个服务装置，在预约过程中，可以预约N个服务装置中的一个服务装置。
在上述第一种理解中，第一装置对M个服务装置中的N个服务装置进行服务预约，可以实现为向N个服务装置发送预约指令，并接收N个服务装置的预约响应，该预约响应可以指示是否成功预约，在未成功预约的情况下可以继续发送预约指令指示预约成功或者排队等待预约。在上述第二种理解中，第一装置可以对N个服务装置依次发送预约指令，如按照与出行计划匹配度由高到低的顺序发送预约指令，在预约成功后不再向后续的服务装置发送预约指令，或者第一装置可以对N个服务装置均发送预约指令，并将第一个预约响应指示预约成功的服务装置确定为为该车辆提供车辆服务的服务装置。
本申请实施例中，第一装置基于获取的车辆的出行信息，确定M个服务装置，并对M个服务装置中的N个服务装置进行服务预约，避免用户手动选择合适的服务装置进行预约，提高了用户的用车便利性和用车安全性。
进一步地，第一装置根据出行信息，确定M个服务装置，可以使匹配得到的M个服务装置为车辆提供的车辆服务，能够在车辆的行驶路径、出行计划和能耗情况之间达到平衡，避免在其中的一些维度上对用户的用车带来较大的影响。
图3为本申请实施例提供的一种预约车辆服务的方法的流程示意图。该方法可以包括图3所示的部分或者全部步骤：
S310，第一装置根据路径信息和能耗信息，确定车辆的能量对于完成路径信息指示的行驶路径的维持能力。
示例性的，第一装置根据路径信息和能耗信息，确定车辆行驶至路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值。此种情况下，表明车辆的能量足以完成路径信息指示的行驶路径，第一装置可以不预约服务装置，或执行如下S320和S330。
示例性的，第一装置根据路径信息和能耗信息，确定车辆行驶至路径信息指示的第一目标位置时剩余能量或剩余里程小于或等于第一阈值。此种情况下，表明车辆的能量基本可以维持完成路径信息指示的行驶路径，第一装置可以执行如下S340和S350。
示例性的，第一装置根据路径信息和能耗信息，确定车辆满足第一条件，该第一条件包括以下至少之一：
车辆的剩余能量支持车辆行驶的里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆的剩余里程小于到达路径信息指示的第一目标位置的行驶里程；
车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值，该第一位置为车辆行驶至路径信息指示的第一目标位置之前到达的位置。
在车辆满足第一条件的情况下，表明车辆的能量难以完成路径信息指示的行驶路径，第一装置可以执行如下S360。
其中，第一阈值和第二阈值可以相同或者不同，本申请对此不做限定。
本申请实施例中剩余能量或剩余里程与阈值之间的大小关系满足上述条件，是指其中之一与阈值之间的大小关系满足上述条件即可。如剩余量能量或剩余里程大于或等于第二阈值，是指剩余能量大于或等于第二阈值，或者剩余里程大于或等于第二阈值。
剩余能量或者剩余里程小于或等于第一阈值，可以理解为能量耗尽，车辆行驶至某一位置(如第一目标位置或第一位置)时，剩余能量或剩余里程小于或等于第一阈值，表示该位置(如第一目标位置或第一位置)为车辆能量耗尽点的位置。车辆行驶至第一目标位置时剩余能量或剩余里程大于或等于第二阈值，表示车辆在路径信息指示的行驶路径中不存在能量耗尽的情况。
在上述S310中，第一装置可以基于路径信息和能耗信息对车辆的能量状态进行预测，以确定车辆在完成路径信息指示的行驶路径时是否存在能量耗尽的情况，以及在存在能量耗尽情况时确定能量耗尽点位置。
应理解，车端可以通过显示器向用户呈现剩余能量(或剩余里程)，所呈现的剩余能量(或剩余里程)一般会大于实际的剩余能量(或剩余里程)，以为车辆保留安全能量本申请实施例中的剩余能量(或剩余里程)可以是实际的剩余能量(或剩余里程)，也可以是预留有安全能量的剩余能量(或剩余里程)。
S320，第一装置根据出行计划信息，确定车辆到达第一目标位置至下一次行驶之前的时间间隔是否大于或等于第三时间阈值。
S330，第一装置在车辆到达第一目标位置至下一次行驶之前的时间间隔大于或等于第三时间阈值时，确定M个服务装置。
需要说明的是，出行计划信息中除了包括到达第一目标位置的时间计划之外，还可以包括到达其他目标位置的时间计划，也即车辆在行驶至第一目标位置后还有继续行驶的需求。在能量补充或停车场景下，若到达第一目标位置至开始下一次行驶的时间间隔较大，可以预约车辆服务，以使车辆在下一次行驶之前利用行驶间隙补充能量或者停车，确保下一次行驶的过程中能量充足或者通过停车获得更好的车辆状态。在反向补能的场景中，若到达第一目标位置至下一次行驶之前的时间间隔较大，且此时车辆的能量充足，可以使车辆通过反向补能获得能量收益。
当然，若根据出行计划确定车辆到达第一目标位置的时间较为充裕，也可以在车辆的能量足以维持完成路径信息指示的行驶路径的情况下，可以预约服务装置在车辆行驶至第一目标位置之前为车辆提供车辆服务。
在一些实施例中，第一装置可以在车辆到达第一目标位置至下一次行驶之前的时间间隔是否大于或等于第三时间阈值时，根据第一目标位置确定车辆服务的位置范围，并在车辆服务的位置范围内匹配M个服务装置。其中，车辆服务的位置范围可以理解为在第一目标位置附近的位置范围，以使车辆在第一目标位置附近接受服务装置提供的车辆服务。例如车辆服务的位置范围可以是以第一目标位置为中心以预设值为半径的位置范围，但本申请并不限定车辆服务的位置范围在平面中呈现为圆形，其可以是任意形状，并且，车辆服务的位置范围可以包括或者不包括第一目标位置，本申请对此不做限定。
S340，第一装置根据出行计划确定车辆的允许服务时间。
S350，第一装置根据允许服务时间，确定M个服务装置。
需要说明的是，该允许服务时间可以是出行计划信息指示的到达第一目标位置的时间和车辆按照路径信息行驶至第一目标位置的预估时间之间的时间差。可以理解的是，若出行计划信息指示的到达第一目标位置的时间和车辆按照路径信息行驶至第一目标位置的预估时间之间的时间差较大，车辆可以利用该时间差进行补能或者停车，以为车辆提供必要的车辆服务、避免下一次行驶时因缺少车辆服务而影响车辆行驶。
示例性的，第一装置可以在允许服务时间大于或等于第一时间阈值时，在车辆服务的第二位置范围内匹配得到M个服务装置。其中，第二位置范围为车辆的当前位置到第一目标位置之间的位置范围，如第二位置范围可以是车辆从当前位置到第一目标位置之间的可行驶区域，该可行驶区域可以是满足出行计划和/或车辆的剩余里程或剩余能量能够到达的区域。第二位置范围可以包括基于上述第一目标位置确定的位置范围或基于第三位置确定的位置范围，第三位置为车辆按照路径信息行驶至第一 目标位置之前到达的位置。也即，在允许服务时间充足的情况下，第一装置可以预约服务装置在车辆行驶的过程中或者车辆行驶至第一目标位置时提供车辆服务。
基于第一目标位置确定的位置范围、或者基于第三位置确定第二位置范围，与上述基于第一目标位置确定车辆的服务范围类似，为了简洁不再赘述。在基于第一目标位置确定的位置范围内匹配服务装置，可以使车辆在第一目标位置附近接受服务装置提供的车辆服务；在基于第三位置确定的位置范围内匹配服务装置，车辆可以在行驶至第一目标位置的过程中接受车辆服务。
示例性的，第一装置可以在允许服务时间小于或等于第二时间阈值时，在车辆服务的第三位置范围内匹配得到M个服务装置。其中，第三位置范围可以是基于上述第一目标位置确定的位置范围。基于第一目标位置确定第三位置范围的实现与上述基于第一目标位置确定第二位置范围类似，为了简洁不再赘述。即在允许服务时间不足的情况下，第一装置可以预约服务装置在车辆行驶至第一目标位置时提供车辆服务。
当然，在车辆的能量基本可以维持完成路径信息指示的行驶路径的情况下，第一装置也可以根据上述S320和S330确定车辆到达第一目标位置的时间和开始下一次行驶的时间之间的时间间隔，在时间间隔较大时在第三位置范围内匹配得到M个服务装置。
S360，确定M个服务装置。
在上述S360中，第一装置可以在第一位置范围内匹配M个服务装置，该第一位置范围为车辆的当前位置到第一位置之间的位置范围。第一位置范围基于第一位置或第二位置确定，第二位置为车辆按照路径信息行驶至第一位置之前到达的位置。
基于第一位置确定第一位置范围、或者基于第二位置确定第一位置范围，与上述基于第一目标位置确定车辆的服务范围类似，为了简洁不再赘述。在基于第一位置确定的第一位置范围内匹配服务装置，可以使车辆在第一能量耗尽点附近接受服务装置提供的车辆服务；当第一位置范围基于第二位置确定时，车辆可以在能量耗尽之前接受车辆服务。总之，第一装置预约第一位置范围内的服务装置可以确保对用车带来影响之前提供车辆服务。
基于上述S310和S360可以实现在车辆的能量难以维持完成路径信息指示的行驶路径时，进行车辆服务的预约；基于上述S310至S330，或，上述S310和S340、S350可以实现在车辆的能量可以完成路径信息指示的行驶路径时，结合出行计划确定是否进行车辆服务的预约，避免因车辆服务影响用户的出行计划，在车辆的能耗与用户的出行计划之间维持平衡。
在上述S330、S350和S360中，均可以结合如下实现方式确定M个服务装置：第一装置根据出行信息，确定车辆服务的时间范围和业务范围。该时间范围例如可以是允许进行车辆服务的一个或者多个时间段；该业务范围可以包括车辆所需的业务服务，例如业务范围包括能量补充服务、停车服务、反向能量补充服务，进一步地，包括能量补充量、反向能量补充。进一步地，第一装置在时间范围和业务范围内匹配M个服务装置。
在一些实施例中，第一装置可以根据出行信息和预约辅助信息，确定M个服务装置。其中，预约辅助信息包括以下至少之一：
一、车辆的账号信息，如车主账户、车辆标识等。
二、车辆的属性信息，如车辆品牌、车辆型号、车辆部件参数(如发动机参数、电池参数)等。
三、用户偏好信息，如用户常选的服务装置(包括常选的服务装置的品牌、服务装置的标识、服务装置的厂商等)、服务装置的评分、服务装置的品牌、服务装置的厂商等。
需要说明的是，针对上述预约辅助信息中的车辆品牌，第一装置在预约服务装置时，为不同品牌的车辆提供不同权益的车辆服务方案，或者第一装置可以在匹配M个服务装置时，为不同品牌的车辆，或者说针对不同品牌的车辆的权益，匹配该M个服务装置。例如，为该品牌的车辆预约的车辆服务包括无限次预约、免排队预约、电池诊断、车辆护理等权益服务。
上述车辆品牌、车辆型号、车辆服务的类型(如充电服务、加油服务、停车服务等)、服务装置的服务能量(如充电标准、充电桩的充电功率、停车位大小、停车位类型等)中的部分或者全部可以作为服务参考信息。第一装置可以结合服务参考信息确定匹配的M个服务装置，或者基于服务参考信息确定M个服务装置之间的排序优先级。
在反向能量补充场景的一些实现方式中，第一装置可以根据路径信息和能耗信息，确定车辆行驶 至第一目标位置时剩余能量或剩余里程是否大于或等于第三阈值，并在车辆行驶至第一目标位置时剩余能量或剩余里程大于或等于第三阈值时，确定M个服务装置。确保车辆的反向能量补充不影响车辆行驶至第一目标位置。
本申请实施例对第三阈值和第二阈值之间的大小关系不做限定。
本申请实施例中涉及的任意阈值，如第一阈值、第二阈值、第三阈值、第一时间阈值、第二时间阈值、数量阈值等，均可以是预设的如人工设置的，或者可以是可调整的，如通过空中下载技术(over-the-air technology，OTA)升级等方式进行调整的。
在反向能量补充场景的一些实现方式中，第一装置可以结合反向补能的收益(如服务装置对应的能源单价)，确定M个服务装置，或者从M个服务装置中确定N个服务装置。例如，N个服务装置可以是M个服务装置按照服务收益由高到低排序后的前N个服务装置。进而，第一装置对该N个服务装置进行服务预约。
S370，对M个服务装置中的N个服务装置进行服务预约。该步骤与图2中的S230具有相同或者相似的实现方式，此处不再赘述。
下面结合图4至图7，以第一装置和第二装置之间的交互为例对本申请实施例进行说明。
图4提供的预约车辆服务的方法可以包括如下S410至S430。
在S410中，第二装置可以向第一装置发送预约请求，相应的，第一装置接收第二装置发送的预约请求，该预约请求用于请求第一装置基于出行信息进行服务预约。该预约请求可以携带出行信息中的部分或者全部信息，或者预约请求可以不携带出行信息。示例性的，对于预约请求未携带的部分或者全部出行信息，这些信息可以预先存储于云端，第一装置可以响应于预约请求，从云端读取这些信息。
例如，在预约请求不携带出行计划信息时，第一装置响应于该预约请求可以从云端读取该车端的预先发送的出行计划信息，该出行计划信息可以是车端的日历行程信息或者是车端接收用户输入的出行计划安排等信息。
又例如，在预约请求不携带路径信息时，第一装置响应于该预约请求可以基于第一目标位置生成路径信息。该第一目标位置可以由预约请求携带，或者该第一目标位置可以基于出行计划信息确定，该出行计划信息可以由预约请求携带或者从云端读取。
又例如，在预约请求不携带能耗信息时，第一装置响应于该预约请求可以基于车辆的车辆参数(如发动机参数、电池参数等)确定车辆的能耗信息(如剩余能量或者剩余里程)。在能耗信息的一种广义的理解中，车辆参数可以是能耗信息的一部分，此种情况下，可以理解为预约请求携带能耗信息中的部分信息。
图4中的S420与图2所示实施例中的S220类似，为了简洁不再赘述。
参见图4中的S430，第一装置向第二装置发送服务预约结果，该服务预约结果用于指示对N个服务装置的预约结果，该N个服务装置中预约成功的服务装置用于为车辆提供车辆服务。
可选的，第二装置接收该服务预约结果后，可以呈现该服务预约结果，以便于用户查看是否预约成功。
在一些实施例中，若服务预约结果指示的N个服务装置中的至少一个服务装置预约成功，该服务预约结果还可以指示预约成功的服务装置的位置和/或标识，便于用户获知服务装置的信息。
在另一些实施例中，若服务预约结果指示的N个服务装置中的至少一个服务装置预约失败，该服务预约结果还可以指示预约失败的服务装置的预约等待时长或预约等待人次。
在一些实施例中，第二装置还可以向第二装置发送预约辅助信息，以使第二装置结合预约辅助信息和出行信息确定M个服务装置。
在图4所示实施例的基础上，为了便于用户对预约的服务装置进行选择，进一步满足用户对于车辆服务的需求，可以对用户从匹配的M个服务装置中选择的N个服务装置进行服务预约。具体的实现方式可以参见图5中S510至S570中的部分或者全部过程。
其中，S510与图4中的S410类似，S570与图4中的S430类似，为了简洁不再赘述。S520至S560可以理解为图4中S420的一种可能的实现方式，且其中的S520和S560在图2和图3所示的实施例中已经说明，为了简洁不再赘述。
在S530中，第一装置向第二装置发送第一推荐信息，该第一推荐信息用于指示该M个服务装置，也即第一推荐信息用于推荐可以提供车辆服务的M个服务装置。第一推荐信息可以包括M个服务装置中每个服务装置的可预约时间、地理位置等信息。
在S540中，第二装置呈现该第一推荐信息，并接收用户输入的服务装置选择指令，该服务装置选择指令用于指示从M个服务装置中选择N个服务装置。第一装置可以通过语音、视频、图像等媒体数据呈现该第一推荐信息，用户可以基于第二装置呈现的第一推荐信息，从M个服务装置中选择N个服务装置。用户可以通过交互操作输入服务装置选择指令，该交互操作可以是语音操作或触控操作等等。
在S550中，第二装置接收到用户输入的服务装置选择指令后，可以向第一装置发送服务响应信息，该服务响应信息用于指示用户选择的N个服务装置。
在图4所示实施例中，第一装置可能无法成功预约服务装置，例如服务装置匹配失败，或者匹配的M个服务装置均预约失败，此种情况下，可以基于图6所示的实施例调整预约服务的范围。但是图6所示的实施例并不限于在无法成功预约服务装置的情况下调整预约服务的范围，例如在匹配到的服务装置的数量M较小(如小于数量阈值)时也可以调整预约服务的范围。具体的实现方式可以参见图6中S610至S670中的部分或者全部过程。
其中，S610与图4中的S410类似，S670与图4中的S430类似，为了简洁不再赘述。S620至S660可以理解为图4中S420的一种可能的实现方式，且其中S660在图2和图3所示的实施例中已经说明，为了简洁不再赘述。
在S620中，第一装置可以向第二装置发送第二推荐信息，该第二推荐信息用于指示可修改的预约信息，该预约信息包括车辆的出行信息和/或预约辅助信息。例如第二推荐信息可以推荐用户扩大能量补充装置的品牌范围或将路径信息切换为其他通往第一目标位置的备选路径的信息等。
在S630中，第二装置可以呈现该第二推荐信息，并接收用户输入的预约调整指令，该预约调整指令用于指示修改预约信息。第二推荐信息的呈现方式可以参见S550中第一推荐信息的呈现方式；预约调整指令的输入方式可以参见上述S550中服务装置选择指令的输入方式，为了简洁不再赘述。
在S640中，第二装置向第一装置发送预约调整信息，该预约调整信息用于修改上述预约信息，以调整预约服务的范围。
在S650中，第一装置可以基于预约调整信息确定M个服务装置。示例性的，第一装置可以基于预约调整信息对出行信息进行调整，进而根据调整后的出行信息确定M个服务装置，或者根据调整后的出行信息和预约辅助信息确定M个服务装置；或者，第一装置基于预约调整信息对预约辅助信息进行调整，进而根据出行信息和调整后的预约辅助信息确定M个服务装置。
在一些实施例中，若车辆的目标位置发生变更，例如将路径信息指示的第一目标位置变更为第二目标位置，此时若已经预约了服务装置，预约的服务装置可能由于目标位置的变更，而导致匹配度较低。例如目标位置变更后，车辆按照新的路径信息行驶过程中需要绕路到达服务装置的位置，又例如目标位置变更后，车辆到达第二目标位置的时间延长，基于出行计划信息判断缺少接受车辆服务的时间。为了解决上述目标位置变更导致的服务装置不匹配的问题，本申请实施例提供如图7所示的预约变更方案。
参见图7，其中S710至S730分别与图4中的S410至S430具有相同或者相似的实现方案，为了简洁不再赘述。
在S740中，第二装置接收用户输入的目标位置变更指令。该目标位置变更指令用于指示将路径信息中的第一目标位置变更为第二目标位置。用户输入的目标位置变更指令例如可以是用户在车端的导航界面通过修改目的地的操作输入的，或者可以是用户通过语音交互输入的。
在S750中，第二装置可以呈现预约提示信息，该预约提示信息用于提示成功预约服务装置，可选的，该预约提示信息还可以包括预约成功的服务装置的信息(如位置和/或标识)。第二装置可以在成功预约服务装置的情况下呈现该预约提示信息，在未成功预约服务装置的情况下不呈现该预约提示信息，或者说，第二装置可以在未成功预约服务装置的情况下呈现的预约提示信息中不包括任何服务装置的信息。第二装置通过呈现预约提示信息，可以提示用户已经预约了服务装置，避免用户因忽略预约有服务装置而导致失约的情况发生，进一步地，在预约提示信息提示预约成功的服务装置的信息 的情况下，便于用户决策是否保持该预约成功的服务装置的预约状态。
在S760中，第二装置可以接收用户输入的预约确定指令。该预约确定指令可以指示是否继续前往预约成功的服务装置的位置。在预约确定指令指示继续前往预约成功的服务装置的位置时，可以将车辆行驶至服务装置的路径设置为路径信息中的路径，也即在车辆行驶至第二目标位置的路径中，将预约成功的服务装置的位置设置为途经点。在预约确定指令指示不前往预约成功的读物装置的位置时，可以取消对预约成功的服务装置的预约。
在S760中，若预约确定指令指示取消对预约成功的服务装置的预约，第二装置可以向第一装置发送预约取消指令，该预约取消指令用于指示取消预约成功的服务装置的预约。
第一装置响应于该预约取消指令，可以直接取消服务装置的预约，例如向预约成功的服务装置发送取消指令以取消预约；或者，第一装置响应于该预约取消指令，可以基于如下S780至S810执行预约取消的过程。
在S780中，第一装置可以向第二装置发送取消提示信息，该取消提示信息用于提示剩余可预约次数。
在S790中，第二装置可以呈现该取消提示信息，以提示用户剩余可预约次数，避免用户盲目取消预约后，因缺少预约机会而无法进行车辆服务的预约。
在S800中，第二装置可以接收用户输入的取消确认指令。
在S810中，第二装置可以向第一装置发送取消确认响应。
在S820中，第一装置可以响应于取消确认响应，对服务装置取消预约。
在S830中，第一装置可以基于出行信息预约服务装置，需要说明的是，该出行信息为更新目标位置后的出行信息，也即，基于新的目标位置重新实现车辆服务的预约。该预约过程与S720类似，为了简洁不再赘述。
图8为本申请实施例提供的一种预约装置的示意性框图。如图8所示，该装置900可以用于实现方法实施例中第一装置侧的方法，装置900可以包括获取模块910、匹配模块920和预约模块930。
其中，获取模块910可以用于获取车辆的出行信息，该出行信息包括路径信息、出行计划信息和能耗信息；匹配模块920可以用于根据该出行信息，确定M个服务装置，M为正整数；预约模块930可以用于对该M个服务装置中的N个服务装置进行服务预约，N为小于或等于M个正整数，该N个服务装置中预约成功的服务装置用于对该车辆提供车辆服务。
各模块执行上述相应步骤的具体过程在上述方法实施例中已经详细说明，为了简洁，在此不再赘述。
以上装置中各单元/模块的划分仅是一种逻辑功能的划分，实际实现时可以全部或部分集成到一个物理实体上，也可以物理上分开。
图9为本申请实施例提供的一种预约装置的示意性框图。如图9所示，该装置1000可以用于实现方法实施例中第二装置侧的方法，该装置1000包括处理模块1010和收发模块1020。
其中，处理模块1010可以用于确定预约请求；收发模块1020可以用于向服务端发送预约请求，该预约请求用于请求该服务端基于出行信息进行服务预约，该出行信息包括路径信息、出行计划信息和能耗信息；该收发模块1020还用于，接收该服务端发送的服务预约结果，该服务预约结果用于指示对N个服务装置的预约结果，该N个服务装置基于该出行信息确定，该N个服务装置中预约成功的服务装置用于为该车辆提供车辆服务。
各模块执行上述相应步骤的具体过程在上述方法实施例中已经详细说明，为了简洁，在此不再赘述。
以上装置中各单元/模块的划分仅是一种逻辑功能的划分，实际实现时可以全部或部分集成到一个物理实体上，也可以物理上分开。
图10为本申请实施例提供的一种电子设备1100的示意性框图。该电子设备1100可以实现为服务器或终端设备，或者电子设备1100可以替换为电子设备中的部件，如芯片或芯片系统。电子设备1100可以包括处理器1110和存储器1120，处理器1110和存储器1120通过内部连接通路互相通信，该存储器1120用于存储指令，该处理器1110用于执行该存储器1120存储的指令。
可选地，该存储器1120可以包括只读存储器和随机存取存储器，并向处理器1110提供指令和数 据。存储器1120可以是一个单独的器件，也可以集成在处理器1110中。
在一些实施例中，该电子设备1100还可以包括输入接口1130。其中，处理器1110可以控制该输入接口1130与其他设备或芯片进行通信，具体地，可以获取其他设备或芯片发送的信息或数据。
在一些实施例中，该电子设备1100还可以包括输出接口1140。其中，处理器1110可以控制该输出接口1140与其他设备或芯片进行通信，具体地，可以向其他设备或芯片输出信息或数据。
在一些实施例中，该电子设备1100可以实现本申请实施例中各个方法的相应流程，为了简洁，在此不再赘述。
应理解，本申请实施例的处理器可能是一种集成电路芯片，具有信号的处理能力。在实现过程中，上述方法实施例的各步骤可以通过处理器中的硬件的集成逻辑电路或者软件形式的指令完成。上述的处理器可以是通用处理器、数字信号处理器(Digital Signal Processor，DSP)、专用集成电路(Application Specific Integrated Circuit，ASIC)、现成可编程门阵列(Field Programmable Gate Array，FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件。可以实现或者执行本申请实施例中的公开的各方法、步骤及逻辑框图。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。结合本申请实施例所公开的方法的步骤可以直接体现为硬件译码处理器执行完成，或者用译码处理器中的硬件及软件模块组合执行完成。软件模块可以位于随机存储器，闪存、只读存储器，可编程只读存储器或者电可擦写可编程存储器、寄存器等本领域成熟的存储介质中。该存储介质位于存储器，处理器读取存储器中的信息，结合其硬件完成上述方法的步骤。
可以理解，本申请实施例中的存储器可以是易失性存储器或非易失性存储器，或可包括易失性和非易失性存储器两者。其中，非易失性存储器可以是只读存储器(Read-Only Memory，ROM)、可编程只读存储器(Programmable ROM，PROM)、可擦除可编程只读存储器(Erasable PROM，EPROM)、电可擦除可编程只读存储器(Electrically EPROM，EEPROM)或闪存。易失性存储器可以是随机存取存储器(Random Access Memory，RAM)，其用作外部高速缓存。通过示例性但不是限制性说明，许多形式的RAM可用，例如静态随机存取存储器(Static RAM，SRAM)、动态随机存取存储器(Dynamic RAM，DRAM)、同步动态随机存取存储器(Synchronous DRAM，SDRAM)、双倍数据速率同步动态随机存取存储器(Double Data Rate SDRAM，DDR SDRAM)、增强型同步动态随机存取存储器(Enhanced SDRAM，ESDRAM)、同步连接动态随机存取存储器(Synchlink DRAM，SLDRAM)和直接内存总线随机存取存储器(Direct Rambus RAM，DR RAM)。应注意，本文描述的系统和方法的存储器旨在包括但不限于这些和任意其它适合类型的存储器。
本申请实施例还提供了一种计算机可读存储介质，用于存储计算机程序。在一些实施例中，该计算机程序使得计算机执行本申请实施例的各个方法中的相应流程，为了简洁，在此不再赘述。
本申请实施例还提供了一种计算机程序产品，包括计算机程序指令。在一些实施例中，该计算机程序指令使得计算机执行本申请实施例的各个方法中的相应流程，为了简洁，在此不再赘述。
本申请实施例还提供了一种计算机程序。在一些实施例中，当该计算机程序在计算机上运行时，使得计算机执行本申请实施例的各个方法中的相应流程，为了简洁，在此不再赘述。
本申请实施例还提供了一种车辆。在一些实施例中，该车辆包括本申请实施例中的预约装置或控制芯片。
本申请实施例还提供了一种预约系统。在一些实施例中，该预约系统包括第一装置和第二装置。
本领域普通技术人员可以意识到，结合本文中所公开的实施例描述的各示例的单元及算法步骤，能够以电子硬件、或者计算机软件和电子硬件的结合来实现。这些功能究竟以硬件还是软件方式来执行，取决于技术方案的特定应用和设计约束条件。专业技术人员可以对每个特定的应用来使用不同方法来实现所描述的功能，但是这种实现不应认为超出本申请的范围。
以上所述，仅为本发明的具体实施方式，但本发明的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本发明揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本发明的保护范围之内。因此，本发明的保护范围应以所述权利要求的保护范围为准。

Claims (40)

  1. 一种预约车辆服务的方法，其特征在于，包括：
    获取车辆的出行信息，所述出行信息包括路径信息、出行计划信息和能耗信息；
    根据所述出行信息，确定M个服务装置，M为正整数；
    对所述M个服务装置中的N个服务装置进行服务预约，N为小于或等于M的正整数，所述N个服务装置中预约成功的服务装置用于对所述车辆提供车辆服务。
  2. 根据权利要求1所述的方法，其特征在于，所述根据所述出行信息，确定M个服务装置，包括：
    根据所述路径信息和所述能耗信息，确定所述车辆是否满足第一条件；
    在所述车辆满足所述第一条件时，确定所述M个服务装置；
    其中，所述第一条件包括以下至少之一：
    所述车辆的剩余能量支持所述车辆行驶的里程小于到达所述路径信息指示的第一目标位置的行驶里程；
    所述车辆的剩余里程小于到达所述路径信息指示的第一目标位置的行驶里程；
    所述车辆行驶至第一位置的剩余能量或剩余里程小于或等于第一阈值，所述第一位置为所述车辆行驶至所述第一目标位置之前到达的位置。
  3. 根据权利要求1或2所述的方法，其特征在于，所述确定所述M个服务装置，包括：
    在第一位置范围内匹配所述M个服务装置，所述第一位置范围为所述车辆的当前位置到所述第一位置之间的位置范围，所述车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值。
  4. 根据权利要求1所述的方法，其特征在于，所述根据所述出行信息，确定M个服务装置，包括：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或者剩余里程小于或等于第一阈值；
    根据所述出行计划信息，确定所述车辆的允许服务时间；
    根据所述车辆的允许服务时间，确定所述M个服务装置。
  5. 根据权利要求4所述的方法，其特征在于，所述根据所述车辆的允许服务时间，确定M个服务装置，包括以下至少一项：
    在所述允许服务时间大于或等于第一时间阈值时，在所述车辆服务的第二位置范围内匹配得到所述M个服务装置；或者，
    在所述允许服务时间小于或等于第二时间阈值时，在所述车辆服务的第三位置范围内匹配得到所述M个服务装置；
    其中，所述第二位置范围为所述车辆的当前位置到所述第一目标位置之间的位置范围；所述第三位置范围为基于所述第一目标位置确定的位置范围。
  6. 根据权利要求5所述的方法，其特征在于，所述第一时间阈值和所述第二时间阈值均与所述出行计划信息指示的行驶时间之间为第一比例关系，所述行驶时间为所述车辆由当前位置到达所述路径信息指示的第一目标位置所需的时间。
  7. 根据权利要求1所述的方法，其特征在于，所述根据所述出行信息，确定M个服务装置，包括：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值；
    根据所述出行计划信息，确定所述车辆到达所述第一目标位置至下一次行使之前的时间间隔是否大于或等于第三时间阈值；
    在所述时间间隔大于或等于所述第三时间阈值时，确定所述M个服务装置。
  8. 根据权利要求7所述的方法，其特征在于，所述确定所述M个服务装置，包括：
    根据所述第一目标位置确定车辆服务的位置范围，在所述车辆服务的位置范围内匹配所述M个服务装置。
  9. 根据权利要求1至8任一项所述的方法，其特征在于，所述确定所述M个服务装置，包括：
    根据所述路径信息和服务参考信息，确定所述M个服务装置。
  10. 根据权利要求1至9任一项所述的方法，其特征在于，所述车辆服务包括能量补充服务和/或停车服务。
  11. 根据权利要求1所述的方法，其特征在于，所述车辆服务包括反向能量补充服务，所述根据所述出行信息，确定M个服务装置，包括：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第三阈值；
    确定所述M个服务装置。
  12. 根据权利要求11所述的方法，其特征在于，所述N个服务装置是所述M个服务装置按照服务收益由高到低排序后的前N个服务装置。
  13. 一种预约装置，其特征在于，包括：
    获取模块，用于获取车辆的出行信息，所述出行信息包括路径信息、出行计划信息和能耗信息；
    匹配模块，用于根据所述出行信息，确定M个服务装置，M为正整数；
    预约模块，用于对所述M个服务装置中的N个服务装置进行服务预约，N为小于或等于M个正整数，所述N个服务装置中预约成功的服务装置用于对所述车辆提供车辆服务。
  14. 根据权利要求13所述的装置，其特征在于，所述匹配模块具体用于：
    根据所述路径信息和所述能耗信息，确定所述车辆是否满足第一条件；
    在所述车辆满足所述第一条件时，确定所述M个服务装置；
    其中，所述第一条件包括以下至少之一：
    所述车辆的剩余能量支持所述车辆行驶的里程小于到达所述路径信息指示的第一目标位置的行驶里程；
    所述车辆的剩余里程小于到达所述路径信息指示的第一目标位置的行驶里程；
    所述车辆行驶至第一位置的剩余能量或剩余里程小于或等于第一阈值，所述第一位置为所述车辆行驶至所述第一目标位置之前到达的位置。
  15. 根据权利要求13或14所述的装置，其特征在于，所述匹配模块具体用于：
    在第一位置范围内匹配所述M个服务装置，所述第一位置范围为所述车辆的当前位置到第一位置之间的位置范围，所述车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值。
  16. 根据权利要求15所述的装置，其特征在于，所述匹配模块具体用于：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或者剩余里程小于或等于第一阈值；
    根据所述出行计划信息，确定所述车辆的允许服务时间；
    根据所述车辆的允许服务时间，确定所述M个服务装置。
  17. 根据权利要求16所述的装置，其特征在于，所述匹配模块用于：
    在所述允许服务时间大于或等于第一时间阈值时，在所述车辆服务的第二位置范围内匹配得到所述M个服务装置；或者，
    在所述允许服务时间小于或等于第二时间阈值时，在所述车辆服务的第三位置范围内匹配得到所述M个服务装置；
    其中，所述第二位置范围为所车辆的当前位置到所述第一目标位置之间的位置范围；所述第三位置范围为基于所述第一目标位置确定的位置范围。
  18. 根据权利要求17所述的装置，其特征在于，所述第一时间阈值和所述第二时间阈值均与所述出行计划信息指示的行驶时间之间为第一比例关系，所述行驶时间为所述车辆由当前位置到达所述路径信息指示的第一目标位置所需的时间。
  19. 根据权利要求13所述的装置，其特征在于，所述匹配模块具体用于：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值；
    根据所述出行计划信息，确定所述车辆到达所述第一目标位置至下一次行使之前的时间间隔是否大于或等于第三时间阈值；
    在所述时间间隔大于或等于所述第三时间阈值时，确定所述M个服务装置。
  20. 一种预约系统，其特征在于，包括第一装置和第二装置；所述第一装置为服务预约需求方，所述第二装置为服务预约响应方；
    所述第二装置向所述第一装置发送预约请求，所述预约请求用于请求所述第一装置基于出行信息进行服务预约，所述出行信息包括路径信息、出行计划信息和能耗信息；
    所述第一装置根据所述出行信息，确定M个服务装置，M为正整数；
    所述第一装置对所述M个服务装置中的N个服务装置进行服务预约，N为小于或等于M的正整数，所述N个服务装置中预约成功的服务装置用于对车辆提供车辆服务。
  21. 根据权利要求20所述的系统，其特征在于，所述第一装置用于：
    根据所述路径信息和所述能耗信息，确定所述车辆是否满足第一条件；
    在所述车辆满足第一条件时，确定所述M个服务装置；
    其中，所述第一条件包括以下至少之一：
    所述车辆的剩余能量支持所述车辆行驶的里程小于到达所述路径信息指示的第一目标位置的行驶里程；
    所述车辆的剩余里程小于到达所述路径信息指示的第一目标位置的行驶里程；
    所述车辆行驶至第一位置的剩余能量或剩余里程小于或等于第一阈值，所述第一位置为所述车辆行驶至所述第一目标位置之前到达的位置。
  22. 根据权利要求21所述的系统，其特征在于，所述第一装置用于：
    在第一位置范围内匹配所述M个服务装置，所述第一位置范围为所述车辆的当前位置到第一位置之间的位置范围，所述车辆行驶至第一位置时剩余能量或者剩余里程小于或等于第一阈值。
  23. 根据权利要求20所述的系统，其特征在于，所述第一装置用于：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或者剩余里程小于或等于第一阈值；
    根据所述出行计划信息，确定所述车辆的允许服务时间；
    根据所述车辆的允许服务时间，确定M个服务装置。
  24. 根据权利要求23所述的系统，其特征在于，所述第一装置用于：
    在所述允许服务时间大于或等于第一时间阈值时，在所述车辆服务的第二位置范围内匹配得到所述M个服务装置；或者，
    在所述允许服务时间小于或等于第二时间阈值时，在所述车辆服务的第三位置范围内匹配得到所述M个服务装置；
    其中，所述第二位置范围为所车辆的当前位置到所述第一目标位置之间的位置范围；所述第三位置范围为基于所述第一目标位置确定的位置范围。
  25. 根据权利要求24所述的系统，其特征在于，所述第一时间阈值和所述第二时间阈值均与所述出行计划信息指示的行驶时间之间为第一比例关系，所述行驶时间为所述车辆由当前位置到达所述路径信息指示的第一目标位置所需的时间。
  26. 根据权利要求20所述的系统，其特征在于，所述第一装置用于：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第二阈值；
    根据所述出行计划信息，确定所述车辆到达所述第一目标位置至下一次行使之前的时间间隔是否大于或等于第三时间阈值；
    在所述时间间隔大于或等于所述第三时间阈值时，确定所述M个服务装置。
  27. 根据权利要求26所述的系统，其特征在于，所述第一装置用于：
    根据所述第一目标位置确定车辆服务的位置范围，在所述车辆服务的位置范围内匹配所述M个服务装置。
  28. 根据权利要求20至27任一项所述的系统，其特征在于，所述第一装置用于：
    根据所述路径信息和车辆品牌信息，确定所述M个服务装置。
  29. 根据权利要求20至28任一项所述的系统，其特征在于，所述车辆服务包括能量补充服务和/ 或停车服务。
  30. 根据权利要求20所述的系统，其特征在于，所述车辆服务包括反向能量补充服务，所述第一装置具体用于：
    根据所述路径信息和所述能耗信息，确定所述车辆行驶至所述路径信息指示的第一目标位置时剩余能量或剩余里程大于或等于第三阈值；
    确定所述M个服务装置。
  31. 根据权利要求30所述的系统，其特征在于，所述N个服务装置是所述M个服务装置按照服务收益由高到低排序后的前N个服务装置。
  32. 根据权利要求20至31任一项所述的系统，其特征在于，所述预约请求携带所述路径信息、出行计划信息和能耗信息中的至少之一。
  33. 根据权利要求20至32任一项所述的系统，其特征在于，
    所述第一装置向所述第二装置发送第一推荐信息，所述第一推荐信息用于指示所述M个服务装置；
    所述第二装置呈现所述第一推荐信息；
    所述第二装置接收用户输入的服务装置选择指令，所述服务装置选择指令用于指示从所述M个服务装置中选择所述N个服务装置；
    所述第二装置向所述第一装置发送服务响应信息，所述服务响应信息用于指示所述N个服务装置。
  34. 根据权利要求20至33任一项所述的系统，其特征在于，
    所述第一装置向所述第二装置发送第二推荐信息，所述第二推荐信息用于指示可修改的预约信息，所述预约信息包括所述车辆的出行信息和/或预约辅助信息；
    所述第二装置呈现所述第二推荐信息；
    所述第二装置接收用户输入的预约调整指令，所述预约调整指令用于指示修改所述预约信息；
    所述第二装置向所述第一装置发送预约调整信息。
  35. 根据权利要求20至34任一项所述的系统，其特征在于，
    所述第二装置接收用户输入的目标位置变更指令，所述目标位置变更指令用于指示将所述路径信息中的第一目标位置变更为第二目标位置；
    所述第二装置在成功预约服务装置时，呈现预约提示信息，所述预约提示信息用于提示成功预约服务装置；
    所述第二装置接收所述用户输入的预约确定指令，所述预约确定指令用于指示将所述车辆行驶至所述预约成功的服务装置的路径设置为所述路径信息中的路径，或者，用于指示取消对预约成功的服务装置的预约；
    所述第二装置在所述预约确定指令指示取消对预约成功的服务装置的预约时，向所述第一装置发送预约取消指令。
  36. 根据权利要求20至35任一项所述的系统，其特征在于，
    所述第一装置向所述第二装置发送服务预约结果，所述服务预约结果用于指示对N个服务装置的预约结果。
  37. 一种芯片，其特征在于，包括：处理器，用于从存储器中调用并运行计算机指令，使得安装有所述芯片的设备执行如权利要求1至12中任一项所述的方法。
  38. 一种电子设备，其特征在于，包括处理器和存储器，所述存储器用于存储计算机程序，所述处理器用于调用并运行所述存储器中存储的计算机程序，执行如权利要求1至12中任一项所述的方法。
  39. 一种计算机可读存储介质，其特征在于，用于存储计算机程序指令，所述计算机程序使得计算机执行如权利要求1至12中任一项所述的方法。
  40. 一种计算机程序产品，其特征在于，包括计算机程序指令,该计算机程序指令使得计算机执行如权利要求1至12中任一项所述的方法。
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