WO2023202669A1 - 信息处理方法、装置、设备及介质 - Google Patents

信息处理方法、装置、设备及介质 Download PDF

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Publication number
WO2023202669A1
WO2023202669A1 PCT/CN2023/089528 CN2023089528W WO2023202669A1 WO 2023202669 A1 WO2023202669 A1 WO 2023202669A1 CN 2023089528 W CN2023089528 W CN 2023089528W WO 2023202669 A1 WO2023202669 A1 WO 2023202669A1
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WIPO (PCT)
Prior art keywords
information
target account
account
operation guidance
processing method
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PCT/CN2023/089528
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English (en)
French (fr)
Inventor
卢少勋
唐海玉
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北京有竹居网络技术有限公司
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Publication of WO2023202669A1 publication Critical patent/WO2023202669A1/zh

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/90—Details of database functions independent of the retrieved data types
    • G06F16/95—Retrieval from the web
    • G06F16/953—Querying, e.g. by the use of web search engines
    • G06F16/9535—Search customisation based on user profiles and personalisation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
    • G06F3/0482—Interaction with lists of selectable items, e.g. menus
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04842—Selection of displayed objects or displayed text elements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces

Definitions

  • the present disclosure relates to the field of computer application technology, and in particular, to an information processing method, device, equipment and medium.
  • Embodiments of the present disclosure provide an information processing method.
  • the method includes: in response to a registration request of a target account on a target application, obtaining service attribute information of the target account; determining and Operation guidance information corresponding to the service attribute information, and message reminder information are displayed; in response to the target account's viewing operation of the message reminder information, the operation guidance information is displayed.
  • Embodiments of the present disclosure also provide an information processing device, which includes: an acquisition module, configured to acquire the service attribute information of the target account in response to a registration request of the target account on the target application; and a determination module, configured to Determine the operation guidance information corresponding to the service attribute information according to the service attribute information of the target account; the first display module is used to display the message reminder information; the second display module is used to respond to the target account to display the message reminder The information viewing operation displays the operation guidance information.
  • An embodiment of the present disclosure also provides an electronic device.
  • the electronic device includes: a processor; a memory used to store instructions executable by the processor; and the processor is used to read the instruction from the memory.
  • the instructions are executable and executed to implement the information processing method provided by the embodiments of the present disclosure.
  • Embodiments of the present disclosure also provide a computer-readable storage medium, the storage medium stores a computer program, and the computer program is used to execute the information processing method provided by the embodiments of the present disclosure.
  • Embodiments of the present disclosure also provide a computer program product.
  • the instructions in the computer program product are When the processor executes, the information processing method provided by the embodiment of the present disclosure is implemented.
  • An embodiment of the present disclosure also provides a computer program, including: instructions. When executed by a processor, the instructions cause the processor to execute the information processing method provided according to the embodiment of the present disclosure.
  • Figure 1 is a schematic flowchart of an information processing method provided by an embodiment of the present disclosure
  • FIG. 2 is a schematic flowchart of another information processing method provided by an embodiment of the present disclosure.
  • Figure 3 is a schematic diagram of an information processing scenario provided by an embodiment of the present disclosure.
  • FIG. 4 is a schematic flowchart of another information processing method provided by an embodiment of the present disclosure.
  • Figure 5 is a schematic diagram of another information processing scenario provided by an embodiment of the present disclosure.
  • FIG. 6 is a schematic flowchart of another information processing method provided by an embodiment of the present disclosure.
  • Figure 7 is a schematic diagram of another information processing scenario provided by an embodiment of the present disclosure.
  • Figure 8 is a schematic diagram of another information processing scenario provided by an embodiment of the present disclosure.
  • Figure 9 is a schematic structural diagram of an information processing device provided by an embodiment of the present disclosure.
  • FIG. 10 is a schematic structural diagram of an electronic device provided by an embodiment of the present disclosure.
  • the term “include” and its variations are open-ended, ie, “including but not limited to.”
  • the term “based on” means “based at least in part on.”
  • the term “one embodiment” means “at least one embodiment”; the term “another The term “one embodiment” means “at least one additional embodiment”; the term “some embodiments” means “at least some embodiments”. Relevant definitions of other terms will be given in the description below.
  • the present disclosure provides an information processing method, device, equipment and medium, which solves the problem that the difficulty for online service parties to master the service functions of online applications is gradually increasing, thereby causing difficulties in the provision of services. technical issues.
  • embodiments of the present disclosure provide an information processing method.
  • corresponding operation guidance information is actively matched to guide users to understand functions that are helpful to their operations and bring convenience to the provision of services. sex, reducing learning costs.
  • Figure 1 is a schematic flowchart of an information processing method provided by an embodiment of the present disclosure.
  • the method can be executed by an information processing device, where the device can be implemented using software and/or hardware, and can generally be integrated in electronic equipment.
  • the method includes:
  • Step 101 In response to the target account's registration request on the target application, obtain the service attribute information of the target account.
  • Target applications include any application that provides functional services for registered users, such as backend applications for merchants.
  • the target account is a service account that has service requirements in the target application.
  • the operation functions corresponding to the service requirements are usually relatively complex and difficult to grasp simply. Therefore, in order to facilitate user operations and reduce learning costs, operation guidance services are proactively provided based on such target accounts, so that the target accounts can quickly master the operation of relevant functions.
  • target account A the main functions it needs are a
  • target account B the functions it needs are mainly b. Therefore, corresponding operation guidance services are provided based on the functional requirements of different users.
  • the service attribute information of the target account includes but is not limited to the service type information of the target account (such as whether the service type is daily necessities or jewelry, etc.), service stage information (such as service years, service level, etc.), login number information (such as Whether it is the first time to log in, etc.). If the service attribute information is different, the operation guidance services corresponding to the target account are different. For example, for a target account with a service life of 8 years, more operation guidance is needed for some newly developed higher-authority service functions of the target application; for a target account with a service life of 10 days, more operation guidance is needed What is guided is some relatively basic service functions in the target application.
  • Step 102 Determine operation guidance information corresponding to the service attribute information according to the service attribute information of the target account, and display message reminder information.
  • This operation guidance information is used to guide the target account on how to provide services. For example, how to put the products on the shelves, how to sign up for promotions, etc.
  • the operation guidance information includes but is not limited to links, documents, videos, etc.
  • the operation documents can be displayed in the form of cards.
  • the functional module includes entrances to multiple functional plug-ins that match the attribute information. For example, there is a function entrance for querying the number of services, a query entrance for the number of clicks on a product, etc.
  • the service attribute information of the target account can be sent to the server, so that the server can obtain operation guidance information matching the service attribute information based on the service attribute information.
  • the operation guidance information is personalized and customized based on the service attribute information to better match the operation guidance requirements of the target account.
  • the client where the target application is located sends the service attribute information of the target account to the preset server to obtain operation guidance information corresponding to the service attribute information.
  • operation guidance information corresponding to the target account can also be generated locally on the client.
  • the client obtains the service attribute information of the target account in different ways. Examples are as follows.
  • obtaining operation guidance information matching the attribute information includes the following steps.
  • Step 201 Query candidate operation guidance information matching the attribute information in a preset database.
  • the operation guidance information of various functional services of the product and the standard attribute information corresponding to each operation guidance information are stored in advance.
  • the preset database is queried to obtain candidate operation guidance information matching the attribute information,
  • Step 202 Obtain the first authority of the candidate operation guidance information and the second authority of the target account.
  • target account A and target account B may have different operable service functions due to different permissions in the application. Therefore, in order to further improve the personalization of the recommendation of guidance information, obtain the first authority of the candidate operation guidance information and the second authority of the target account.
  • the first authority and the second authority may be pre-registered by the system.
  • Step 203 Obtain candidate operation guidance information matching the first authority and the second authority as operation guidance information.
  • the candidate operation guidance information that matches the first authority and the second authority is obtained as the operation guidance information, so as to realize the screening of the operation guidance information based on the two dimensions of authority and attribute, and further improve the recommended operation guidance information. Practicality.
  • historical recommended operation guidance information may be reused.
  • the corresponding relationship between the historical recommended operation guidance information and the corresponding historical attribute information can be stored in advance; the similarity between the attribute information of the target account and the historical attribute information can be calculated; and the operation guidance information corresponding to the historical attribute information with a similarity greater than a certain value can be stored in advance. , as the operation guidance information matching the target account.
  • message reminder information is displayed to prompt the user to view the corresponding operation guidance information.
  • the method of displaying the message reminder information may refer to the following embodiments and will not be described in detail here.
  • Step 103 In response to the target account's viewing operation of the message reminder information, the operation guidance information is displayed.
  • viewing operations can be performed via voice.
  • viewing operations can be performed through gesture operations.
  • the operation guidance information is displayed. Users can quickly learn the relevant functions of the target application and the operation methods of the relevant functions based on the operation guidance information, preventing users from manually querying the relevant functions, or even being unable to obtain the relevant functions, which affects the user experience.
  • the information processing solution provided by the embodiment of the present disclosure guides the matching operation based on the service attribute information of the target account. information, and then recommend the operation guidance information to the target account in the form of message reminders.
  • the target account can actively match and send the corresponding operation guidance information without actively searching, which reduces the user's learning cost of the application and provides users with better operation of the application. Convenience is provided.
  • the changed service attribute information of the target account is sent to the server; in response to the operation guidance information corresponding to the changed service attribute information sent by the server, the operation guidance information is sent to the target account,
  • the push of advance operation guidance information is carried out to explore the needs of users, further improving the user's operation experience.
  • the corresponding newly launched functional services can also be obtained.
  • the standard service attribute information of The operation guidance information corresponding to the functional service is pushed to the corresponding successfully matched target account, so that the target application can quickly use the new functions.
  • the operation guidance information corresponding to the new function service can be preset or generated based on a pre-trained deep learning model, etc., which is not limited here.
  • the information processing method of the embodiment of the present disclosure matches the operation guidance information based on the service attribute information of the target account, and then recommends the operation guidance information to the target account in the form of a message reminder.
  • the target account can actively match and retrieve the information without actively searching. Sending corresponding operation guidance information reduces the user's learning cost for the application and provides convenience for the user to operate the application.
  • the operation guidance information can be displayed in different ways.
  • the operation guidance information may be displayed in the form of a pop-up window.
  • a session can be used as a carrier to recommend operation guidance information, that is, this product uses a session to interact with information, has stronger compatibility, provides technical support for operational convenience and flexibility, and facilitates users to repeatedly check the corresponding information. Operation guidance information.
  • operation guidance information in response to the target account's viewing operation of the message reminder information, operation guidance information is displayed, including the following steps.
  • Step 401 In response to the target account's viewing operation of the message reminder information, determine the first conversation box of the service account and the target account.
  • the first conversation box can be understood as a preset private chat dialog box. Except for the target account, other target accounts cannot receive messages in this dialog box.
  • Step 402 Display operation guidance information in the first conversation box.
  • a default push account is set in advance based on the interaction logic of the dialog box.
  • the account name of the push account can be a more intuitive name such as "Service Assistant", or it can be a user-defined name, which is not limited here.
  • the corresponding operation guidance information is sent based on the first conversation box between the preset push account and the target account.
  • the user queries the operation guidance information in the corresponding first dialog box.
  • the operation guidance information matches the service attribute information of the target account. Therefore, the target account can be guided to perform the functional operations it needs to provide better services. .
  • the content of the operation guidance information is different, and the content of the operation guidance information is different. This can further facilitate the target account to quickly grasp the services it needs in the product, and can further guide product functions from multiple dimensions based on the operation guidance information. Examples are as follows.
  • the operation guidance information includes a conversation group link
  • the conversation group link corresponds to a conversation group including multiple target accounts.
  • the conversation groups include but are not limited to recommendation activity registration groups, industry groups, Q&A groups, matching groups, check-in groups, etc.
  • At least one conversation group link matching the service attribute information is determined.
  • the conversation group link may correspond to a historical conversation group or a new conversation group established by the current product based on new activities or services.
  • the target account In response to the target account triggering the conversation group link, the target account is added to the corresponding conversation group, and a second conversation box corresponding to the conversation group link is displayed.
  • the second conversation box contains multiple target accounts. Therefore, pushing group operation guidance information based on the second conversation box can further reduce the push cost.
  • the sent group guidance information can be learned by multiple target accounts in the second conversation box. , no need to push them one by one individually.
  • the group operation guidance information of the conversation group link is obtained, and the group operation guidance information is displayed in the second conversation box.
  • the group operation guidance information may be in one or more of text form, video form, animation form, etc.
  • the group operation guidance information of the conversation group link can be a video of the check-in operation process, etc.
  • the group operation guidance information is sent in the form of a dialogue in the second conversation box, and also
  • the question information sent by the target account in the second dialog box can be obtained in the second dialog box.
  • the question information can be triggered through a preset menu control, or can be triggered by associating a preset push account with a preset association identifier in the second conversation box.
  • the preset association identification can be any preset identification information used to indicate interaction with the push account, for example, it can be "@", etc.
  • the question information can be sent to the server to obtain the corresponding answer information, or a local preset database can be queried to obtain the answer information corresponding to the question information.
  • the security level of the question information is further determined. For example, identify each keyword in the answer information and question information, and determine whether the keyword contains preset sensitive keywords; if it contains sensitive keywords, determine the security level based on the number of sensitive keywords included. The greater the number of sensitive keywords, the higher the corresponding security level.
  • the security level is greater than the preset security level threshold, it indicates that the current answer information has a low information security level. Therefore, it can not only increase the activity of the conversation group, but also reduce the push cost. Display the answer information in the second conversation box so that other target accounts can also learn the corresponding answer information and avoid wasting resources caused by repeated questions.
  • the security level of the question information is less than or equal to the preset security level threshold, it indicates that the information security level of the question information is relatively strong. Therefore, in order to protect the information security of the target account, the answer information is displayed in the first conversation box. In other words, answer information with strong information security is sent in the form of a "private conversation".
  • the dialog box between the push account and the target account is determined to be the first dialog box, that is, as shown in Figure 5. If the push account is "Service Assistant", the dialog box between the target account and the “Service Assistant" can be As the first dialog box, answer information corresponding to the question information whose security level is less than the preset security level threshold is pushed.
  • the account level of the target account needs to be verified before the answer information is displayed in the first dialog box.
  • the answer information is only displayed when the account level is higher. That is, for some answer information with a strong information security level, it is further determined whether the target account is qualified to view it. For example, for some question information with relatively high authority, some target accounts with lower authority are not eligible to obtain the corresponding answer information; for example, for some answer information for promotional activities with higher participation thresholds, only some accounts that have been in operation for a long time are not eligible to obtain the corresponding answer information. Only merchant accounts can participate. Therefore, some new merchant accounts are not eligible to obtain the answer information of the corresponding promotional activities.
  • the account ID of the target account is obtained.
  • the account ID can be any parameter representing the level of the target account, such as account star rating, account rating, etc., and the account level is determined based on the account ID. For example, query the preset corresponding relationship based on the account ID to obtain the account level, etc., and make sure the account level is higher than the preset account level. Push the answer information; otherwise, push a notification message rejecting the answer to the corresponding target account with insufficient permissions, etc.
  • the operation guidance information can be pushed in the form of a conversation box, and a conversation box matching the security level of the operation guidance information can be selected for push. This ensures the security of the operation guidance information. to increase the activity of the relevant conversation.
  • the functions required by the target account are provided in a plug-in manner.
  • the entrance to the function page can also be provided to better provide service guidance for the target account.
  • the method further includes the following steps.
  • Step 601 Detect the target account's triggering operation on the function page entry displayed in the first conversation box.
  • Step 602 If a trigger operation is detected, a function page is displayed, where the function page includes at least one function module matching the service attribute information.
  • the function page contains multiple function modules, and the function modules match the service attribute information.
  • Function modules include but are not limited to functions that need to be used frequently by the target account with corresponding attribute information. For example, for a target account in the initial stage of service, its corresponding functional modules include "learning module" and so on.
  • a function page is generated based on at least one function module, and the function page is customized with a function module that matches the service attribute information of the target account.
  • Functional services can be provided for the target account in a centralized form, and further, the page entrance of the functional page is displayed in the first conversation box, so that in response to the target account triggering the page entrance, the corresponding functional page is displayed; furthermore, in response to the The trigger operation of the target function module on this function page provides the target function service.
  • the target account may be displayed in the first dialog box with the push account. What is shown in the figure is that the target account obtains the entrance to the function page by asking questions. However, during the actual execution process, the entrance to the function page can also be always displayed in the first conversation box as a floating window or in other ways, so that the user can quickly trigger entry to the relevant function page. In this embodiment, if the user's triggering operation on the function page entry is detected, the function page is displayed.
  • the function page contains at least one function module that matches the service attribute information of the target account.
  • the function page includes function modules 1-4, which are obtained by matching the service attribute information of the target account.
  • the corresponding function page can be displayed by jumping out of the first dialog box, or the function page can be displayed in the first dialog box, or in the form of a pop-up window or a floating window, which is not limited here.
  • the function page can be displayed on the service page of the product.
  • the page entrance can be set in the form of a control at the bottom of the product's service page to facilitate quick use of the target account; when the control is triggered, it jumps to the functional module integrated with the target account.
  • function modules 1-4 are matched based on the service attribute information of the target account.
  • the information processing method of the embodiment of the present disclosure can provide users with customized function modules based on the function page, which facilitates the user to quickly execute relevant functions, further expands the dimension of providing guidance information for the target account, and further reduces the user's need for applications.
  • the learning cost provides convenience for users to operate the product.
  • the present disclosure provides an information processing device.
  • Figure 9 is a schematic structural diagram of an information processing device provided by an embodiment of the present disclosure.
  • the device can be implemented by software and/or hardware, and can generally be integrated in electronic equipment.
  • the device includes: an acquisition module 910, a determination module 920, a first display module 930 and a second display module 940, wherein,
  • the acquisition module 910 is configured to obtain the service attribute information of the target account in response to the target account's registration request on the target application;
  • the determination module 920 is used to determine the corresponding operation guidance information according to the service attribute information of the target account;
  • the first display module 930 is used to display message reminder information
  • the second display module 940 is configured to display operation guidance information in response to the target account's viewing operation of the message reminder information.
  • the information processing device provided by the embodiments of the present disclosure can execute the information processing method provided by any embodiment of the present disclosure, and has corresponding functional modules and beneficial effects for executing the method.
  • the present disclosure also proposes a computer program product, which includes a computer program/instructions.
  • a computer program product which includes a computer program/instructions.
  • the computer program/instructions are executed by a processor, the information processing method in the above embodiments is implemented.
  • FIG. 10 is a schematic structural diagram of an electronic device provided by an embodiment of the present disclosure.
  • the electronic device 1000 in the embodiment of the present disclosure may include, but is not limited to, mobile phones, laptops, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablets), PMPs (portable multimedia players), vehicle-mounted terminals ( Mobile terminals such as car navigation terminals) and fixed terminals such as digital TVs, desktop computers, etc.
  • the electronic device shown in FIG. 10 is only an example and should not impose any limitations on the functions and scope of use of the embodiments of the present disclosure.
  • the electronic device 1000 may include a processor (eg, central processing unit, graphics processor, etc.) 1001 that may be loaded into a random access memory according to a program stored in a read-only memory (ROM) 1002 or from a memory 1008 (RAM) 1003 to perform various appropriate actions and processes.
  • ROM read-only memory
  • RAM memory 1008
  • various programs and data required for the operation of the electronic device 1000 are also stored.
  • the processor 1001, ROM 1002 and RAM 1003 are connected to each other through a bus 1004.
  • An input/output (I/O) interface 1005 is also connected to bus 1004.
  • the following devices may be connected to the I/O interface 1005: input devices 1006 including, for example, a touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; including, for example, a liquid crystal display (LCD), speakers, vibration An output device 1007 such as a computer; a memory 1008 including a magnetic tape, a hard disk, etc.; and a communication device 1009.
  • the communication device 1009 may allow the electronic device 1000 to communicate wirelessly or wiredly with other devices to exchange data.
  • FIG. 10 illustrates electronic device 1000 with various means, it should be understood that implementation or availability of all illustrated means is not required. More or fewer means may alternatively be implemented or provided.
  • embodiments of the present disclosure include a computer program product including a computer program carried on a non-transitory computer-readable medium, the computer program containing program code for performing the method illustrated in the flowchart.
  • the computer program may be downloaded and installed from the network via the communication device 1009, or from the memory 1008, or from the ROM 1002.
  • the processor 1001 When the computer program is executed by the processor 1001, the above-described functions defined in the information processing method of the embodiment of the present disclosure are performed.
  • the computer-readable medium mentioned above in the present disclosure may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two.
  • the computer-readable storage medium may be, for example, but is not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus or device, or any combination thereof. More specific examples of computer readable storage media may include, but are not limited to: an electrical connection having one or more wires, a portable computer disk, a hard drive, random access memory (RAM), read only memory (ROM), removable Programmd read-only memory (EPROM or flash memory), fiber optics, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • a computer-readable storage medium may be any tangible medium that contains or stores a program for use by or in connection with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, carrying computer-readable program code therein. Such propagated data signals may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the above.
  • a computer-readable signal medium may also be a computer-readable storage medium Any computer-readable signal medium other than a computer-readable signal medium that can send, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device.
  • Program code embodied on a computer-readable medium may be transmitted using any suitable medium, including but not limited to: wire, optical cable, RF (radio frequency), etc., or any suitable combination of the above.
  • the client and server can communicate using any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and can communicate with digital data in any form or medium.
  • Communications e.g., communications network
  • communications networks include local area networks (“LAN”), wide area networks (“WAN”), the Internet (e.g., the Internet), and end-to-end networks (e.g., ad hoc end-to-end networks), as well as any currently known or developed in the future network of.
  • the above-mentioned computer-readable medium may be included in the above-mentioned electronic device; it may also exist independently without being assembled into the electronic device.
  • the computer-readable medium carries one or more programs.
  • the electronic device matches the operation guidance information based on the service attribute information of the target account, and then reminds the electronic device with a message.
  • the method recommends the operation guidance information to the target account.
  • the target account can actively match and send the corresponding operation guidance information without actively searching, which reduces the user's learning cost of the application and provides convenience for the user to operate the application.
  • the electronic device may have computer program code for performing operations of the present disclosure written in one or more programming languages, including but not limited to object-oriented programming languages—such as Java, Smalltalk, C++, or a combination thereof. , also includes conventional procedural programming languages—such as "C" or similar programming languages.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server.
  • the remote computer can be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as an Internet service provider through Internet connection).
  • LAN local area network
  • WAN wide area network
  • Internet service provider such as an Internet service provider through Internet connection
  • each block in the flowchart or block diagram may represent a module, segment, or portion of code that contains one or more logic functions that implement the specified executable instructions.
  • the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown one after another may actually execute substantially in parallel, and they may sometimes execute in reverse order, This depends on the functionality involved.
  • each block of the block diagram and/or flowchart illustration, and combinations of blocks in the block diagram and/or flowchart illustration can be implemented by special purpose hardware-based systems that perform the specified functions or operations. , or can be implemented using a combination of specialized hardware and computer instructions.
  • the units involved in the embodiments of the present disclosure can be implemented in software or hardware. Among them, the name of a unit does not constitute a limitation on the unit itself under certain circumstances.
  • FPGAs Field Programmable Gate Arrays
  • ASICs Application Specific Integrated Circuits
  • ASSPs Application Specific Standard Products
  • SOCs Systems on Chips
  • CPLD Complex Programmable Logical device
  • a machine-readable medium may be a tangible medium that may contain or store a program for use by or in connection with an instruction execution system, apparatus, or device.
  • the machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium.
  • Machine-readable media may include, but are not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, devices or devices, or any suitable combination of the foregoing.
  • machine-readable storage media would include electrical connections based on one or more wires, laptop disks, hard drives, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • RAM random access memory
  • ROM read only memory
  • EPROM or flash memory erasable programmable read only memory
  • CD-ROM portable compact disk read-only memory
  • magnetic storage device or any suitable combination of the above.
  • the present disclosure provides an information processing method, including the following steps:
  • the operation guidance information is displayed.
  • displaying the operation guidance information in response to the target account's viewing operation of the message reminder information includes:
  • the operation guidance information is displayed in the first dialog box.
  • it also includes:
  • a function page is displayed, where the function page includes at least one function module matching the service attribute information.
  • the method further includes:
  • it also includes:
  • the answer information is displayed in the second dialog box.
  • it also includes:
  • the answer information is displayed in the first dialog box.
  • the method before the first dialog box displays the answer information, the method further includes:
  • the information processing method further includes: when the account level of the target account is lower than or equal to the preset account level, pushing a notification message rejecting the answer to the target account.
  • the service attribute information includes at least one of service type information, service stage information or login number information of the target account.
  • the operation guidance information is used to guide the target account on how to provide services.
  • determining the operation guidance information corresponding to the service attribute information includes: obtaining the first authority of the candidate operation guidance information and the second authority of the target account; obtaining the first authority and the third authority.
  • the candidate operation guidance information matching the two permissions is used as the operation guidance information.
  • the present disclosure provides an information processing device, including:
  • An acquisition module configured to obtain the service attribute information of the target account in response to the target account's registration request on the target application
  • a determination module configured to determine corresponding operation guidance information according to the service attribute information of the target account
  • the first display module is used to display message reminder information
  • the second display module is configured to display the operation guidance information in response to the target account's viewing operation of the message reminder information.
  • the second display module is used for:
  • the operation guidance information is displayed in the first dialog box.
  • it also includes a detection module for:
  • a function page is displayed, where the function page includes at least one function module matching the service attribute information.
  • the second display module is specifically used to:
  • a third display module is also included, used for:
  • the answer information is displayed in the second dialog box.
  • the third display module is also used for:
  • the answer information is displayed in the first dialog box.
  • the third display module is further configured to: obtain the account ID of the target account before the first conversation box displays the answer information, and determine the account level based on the account ID;
  • the third display module pushes a notification message rejecting the answer to the target account.
  • the service attribute information includes at least one of service type information, service stage information or login number information of the target account.
  • the operation guidance information is used to guide the target account on how to provide services.
  • the third display module obtains the first authority of the candidate operation guidance information and the second authority of the target account; and obtains the candidate operation guidance information whose first authority matches the second authority as the operation guidance information. .
  • the present disclosure provides an electronic device, including:
  • memory for storing instructions executable by the processor
  • the processor is configured to read the executable instructions from the memory and execute the instructions to implement any of the information processing methods provided by this disclosure.
  • the present disclosure provides a computer-readable storage medium, the storage medium stores a computer program, the computer program is used to execute any of the information provided by the present disclosure Approach.
  • the present disclosure provides a computer program, including: instructions, which when executed by a processor cause the processor to perform the information processing method provided according to the embodiments of the present disclosure.

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Abstract

一种信息处理方法、装置、设备及介质，其中该方法包括：响应于目标账号在目标应用上的注册请求，获取目标账号的服务属性信息(101)；根据目标账号的服务属性信息确定与服务属性信息对应的操作引导信息，以及显示消息提醒信息(102)；响应于目标账号对消息提醒信息的查看操作，显示操作引导信息(103)。

Description

信息处理方法、装置、设备及介质
相关申请的交叉引用
本申请是以CN申请号为202210425490.4，申请日为2022年4月21日的申请为基础，并主张其优先权，该CN申请的公开内容在此作为整体引入本申请中。
技术领域
本公开涉及计算机应用技术领域，尤其涉及一种信息处理方法、装置、设备及介质。
背景技术
随着计算机技术的兴起，基于应用实现线上服务成为普遍现象，比如线上购物等。相关技术中，提供线上服务方需要掌握线上应用的服务功能。
发明内容
本公开实施例提供了一种信息处理方法，所述方法包括：响应于目标账号在目标应用上的注册请求，获取所述目标账号的服务属性信息；根据所述目标账号的服务属性信息确定与服务属性信息对应的操作引导信息，以及显示消息提醒信息；响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息。
本公开实施例还提供了一种信息处理装置，所述装置包括：获取模块，用于响应于目标账号在目标应用上的注册请求，获取所述目标账号的服务属性信息；确定模块，用于根据所述目标账号的服务属性信息确定与服务属性信息对应的操作引导信息；第一显示模块，用于显示消息提醒信息；第二显示模块，用于响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息。
本公开实施例还提供了一种电子设备，所述电子设备包括：处理器；用于存储所述处理器可执行指令的存储器；所述处理器，用于从所述存储器中读取所述可执行指令，并执行所述指令以实现如本公开实施例提供的信息处理方法。
本公开实施例还提供了一种计算机可读存储介质，所述存储介质存储有计算机程序，所述计算机程序用于执行如本公开实施例提供的信息处理方法。
本公开实施例还提供了一种计算机程序产品，当所述计算机程序产品中的指令由 处理器执行时，实现本公开实施例提供的信息处理方法。
本公开实施例还提供了一种计算机程序，包括：指令，指令当由处理器执行时使处理器执行根据本公开实施例提供的信息处理方法。
附图说明
结合附图并参考以下具体实施方式，本公开各实施例的上述和其他特征、优点及方面将变得更加明显。贯穿附图中，相同或相似的附图标记表示相同或相似的元素。应当理解附图是示意性的，原件和元素不一定按照比例绘制。
图1为本公开实施例提供的一种信息处理方法的流程示意图；
图2为本公开实施例提供的另一种信息处理方法的流程示意图；
图3为本公开实施例提供的一种信息处理场景示意图；
图4为本公开实施例提供的另一种信息处理方法的流程示意图；
图5为本公开实施例提供的另一种信息处理场景示意图；
图6为本公开实施例提供的另一种信息处理方法的流程示意图；
图7为本公开实施例提供的另一种信息处理场景示意图；
图8为本公开实施例提供的另一种信息处理场景示意图；
图9为本公开实施例提供的一种信息处理装置的结构示意图；
图10为本公开实施例提供的一种电子设备的结构示意图。
具体实施方式
下面将参照附图更详细地描述本公开的实施例。虽然附图中显示了本公开的某些实施例，然而应当理解的是，本公开可以通过各种形式来实现，而且不应该被解释为限于这里阐述的实施例，相反提供这些实施例是为了更加透彻和完整地理解本公开。应当理解的是，本公开的附图及实施例仅用于示例性作用，并非用于限制本公开的保护范围。
应当理解，本公开的方法实施方式中记载的各个步骤可以按照不同的顺序执行，和/或并行执行。此外，方法实施方式可以包括附加的步骤和/或省略执行示出的步骤。本公开的范围在此方面不受限制。
本文使用的术语“包括”及其变形是开放性包括，即“包括但不限于”。术语“基于”是“至少部分地基于”。术语“一个实施例”表示“至少一个实施例”；术语“另 一实施例”表示“至少一个另外的实施例”；术语“一些实施例”表示“至少一些实施例”。其他术语的相关定义将在下文描述中给出。
需要注意，本公开中提及的“第一”、“第二”等概念仅用于对不同的装置、模块或单元进行区分，并非用于限定这些装置、模块或单元所执行的功能的顺序或者相互依存关系。
需要注意，本公开中提及的“一个”、“多个”的修饰是示意性而非限制性的，本领域技术人员应当理解，除非在上下文另有明确指出，否则应该理解为“一个或多个”。
本公开实施方式中的多个装置之间所交互的消息或者信息的名称仅用于说明性的目的，而并不是用于对这些消息或信息的范围进行限制。
随着线上服务功能逐渐多样化，线上服务方掌握线上应用的服务功能的难度逐渐增大，从而对服务的提供等带来困难。因此，如何能够引导服务提供方掌握线上应用的功能等成为亟待解决的问题。
为了解决上述技术问题，本公开提供了一种信息处理方法、装置、设备及介质，解决了线上服务方掌握线上应用的服务功能的难度逐渐增大，从而对服务的提供等带来困难的技术问题。
为了解决上述问题，本公开实施例提供了一种信息处理方法，在该方法中，主动匹配对应的操作引导信息，以引导用户能够了解对其运营有帮助的功能，为服务的提供带来便捷性，降低了学习成本。
下面结合具体的实施例对该方法进行介绍。图1为本公开实施例提供的一种信息处理方法的流程示意图，该方法可以由信息处理装置执行，其中该装置可以采用软件和/或硬件实现，一般可集成在电子设备中。如图1所示，该方法包括：
步骤101，响应于目标账号在目标应用上的注册请求，获取目标账号的服务属性信息。
目标应用包括任意为注册用户提供功能服务的应用，比如，可以为商家后台应用等。目标账号为在目标应用中具有服务需求的服务账号，该服务需求通常对应的操作功能相对复杂，难以简单的掌握。因此，为了便于用户操作降低学习成本，基于这类目标账号主动为其提供操作引导服务，以便于目标账号可以快速掌握有关功能的操作等。
在本实施例中，考虑到不同的目标账号可能在目标应用中所需要的功能是不同的， 比如，对于目标账号A来说，其需要的功能主要是a，而对于目标账号B来说，其需要的功能主要是b，因此，区分于不同用户的功能需求来提供对应的操作引导服务。
因此，获取目标账号的服务属性信息，该服务属性信息体现了不同目标账号之间的功能的需求。该目标账号的服务属性信息包括但不限于目标账号的服务类型信息(比如服务类型是生活用品类还是珠宝类等)、服务阶段信息(比如服务年限、比如服务等级等)、登录次数信息(比如是否为首次登录等)。服务属性信息不同，则目标账号对应的操作引导服务是不同的。比如，对于有一个服务年限8年的目标账号而言，更加需要操作引导的是目标应用新开发的一些权限较高的服务功能；对于一个服务年限为10天的目标账号而言，更加需要操作引导的是一些比较基础的目标应用中的服务功能等。
步骤102，根据目标账号的服务属性信息确定与服务属性信息对应的操作引导信息，以及显示消息提醒信息。
该操作引导信息用于引导目标账号如何提供服务。比如，如何对提供的产品上架，如何报名促销活动等。该操作引导信息包括但不限于链接、文档、视频等形式，操作文档可以卡片等方式显示。功能模块包括与属性信息匹配的多个功能插件的入口，比如，可以为服务数量查询功能入口、产品被点击数量的查询入口等。
在一些实施例中，可向服务器发送目标账号的服务属性信息，以便于服务器根据该服务属性信息获取与该服务属性信息匹配的操作引导信息。该操作引导信息根据服务属性信息个性化地定制，与目标账号的操作引导需求更加匹配。
需要说明的是，在实际应用中，目标应用所在的客户端，向预设的服务器发送目标账号的服务属性信息，获取与服务属性信息对应的操作引导信息。
在一些实施例中，也可以在客户端本地生成目标账号对应的操作引导信息。客户端获取目标账号的服务属性信息的方式不同，示例如下。
在一些实施例中，如图2所示，获取与属性信息匹配的操作引导信息，包括下面的步骤。
步骤201，查询预设的数据库中与属性信息匹配的候选操作引导信息。
可以理解，预先存储产品的各种功能服务的操作引导信息以及每种操作引导信息对应的标准属性信息。在本实施例中，查询该预设数据库以获取与属性信息匹配的候选操作引导信息、
步骤202，获取候选操作引导信息的第一权限，以及目标账号的第二权限。
在本实施例中，即使是目标账号A和目标账号B的服务类型等均相同，但是二者可能由于在应用中的权限不同，导致可以操作的服务功能等不同。因此，为了进一步提高引导信息的推荐的个性化，获取候选操作引导信息的第一权限，以及目标账号的第二权限，第一权限和第二权限可以是系统预先注册的。
需要说明的是，在本实施例中，若是同一个用户注册了两种属于服务产品的不同类型的账号(比如注册了一个个人账号一个商家账号等)，或者是不同的账号具有预先设置的关联关系，则可以在用户允许的情况下，打通不同账号的权限以进一步提升操作的便捷性。比如，对于服务账号-目标账户C而言，其与个人账号D对应于同一个用户，则即使当前登录是账号D，也可以同样提供目标账户C的权限信息作为第二权限。
步骤203，获取第一权限与第二权限匹配的候选操作引导信息为操作引导信息。
在本实施例中，获取第一权限与第二权限匹配的候选操作引导信息为操作引导信息，以实现基于权限和属性两个维度的操作引导信息的筛选，进一步提高了推荐的操作引导信息的实用性。
在一些实施例中，可以复用历史推荐的操作引导信息。例如，可以预先存储历史推荐的操作引导信息和对应的历史属性信息的对应关系；计算目标账号的属性信息和历史属性信息的相似度；将相似度大于一定值的历史属性信息对应的操作引导信息，作为与目标账号匹配的操作引导信息。
在一些实施例中，在确定了与目标账号的服务属性信息匹配的操作引导信息之后，显示消息提醒信息，以提示用户查看对应的操作引导信息。显示消息提醒信息的方式可以参照下述实施例，在此不再赘述。
步骤103，响应于目标账号对消息提醒信息的查看操作，显示操作引导信息。
目标账号对消息提醒信息的查看操作，在不同的应用场景中不同。比如，可以通过语音形式执行查看操作。比如，可以通过手势操作执行查看操作。又比如，可通过点击消息提醒信息的方式执行查看操作等。
在本实施例中，若是获取到目标账号对消息提醒信息的查看操作，则显示操作引导信息。用户可基于操作引导信息快速获知目标应用有关功能以及有关功能的操作方式等，避免用户手动查询有关功能，甚至是无法获知有关功能而影响使用体验等。
本公开实施例提供的技术方案与现有技术相比具有如下优点：
本公开实施例提供的信息处理方案，基于目标账号的服务属性信息匹配操作引导 信息，进而，以消息提醒的方式为目标账号推荐该操作引导信息，目标账号无需主动查找即可主动匹配并发送对应的操作引导信息，降低了用户对应用的学习成本，为用户对应用的操作提供了便利。
在一些实施例中，为了便于跟随用户的服务属性信息提供对应的操作引导信息，还可以监测用户的服务属性信息是否变化。当用户的服务属性信息发生变化时，向服务器发送目标账号的变化后的服务属性信息；响应于服务器发送的与变化后的服务属性信息对应的操作引导信息，向目标账号发送该操作引导信息，以挖掘用户的需求进行超前操作引导信息的推送，进一步提升了用户的操作体验。
当然，在实际执行过程中，为了进一步保证目标应用的新推出功能能够被有关账号快速获知，在一些实施例中，在目标应用具有新推出的功能服务时，还可以获取新推出的功能服务对应的标准服务属性信息；将该标准服务属性信息与目标应用已注册的目标账号的服务属性信息匹配，确定匹配成功的目标账号后，在检测到目标应用处于登录状态时，将对应的新推出的功能服务对应的操作引导信息推送给对应的匹配成功的目标账号，以便于目标应用有关新功能的快速被使用等。新功能服务对应的操作引导信息可以是预设的，也可以是根据预先训练的深度学习模型生成的等，在此不作限制。
综上，本公开实施例的信息处理方法，基于目标账号的服务属性信息匹配操作引导信息，进而，以消息提醒的方式为目标账号推荐该操作引导信息，目标账号无需主动查找即可主动匹配并发送对应的操作引导信息，降低了用户对应用的学习成本，为用户对应用的操作提供了便利。
基于上述实施例，在不同的应用场景中，可以不同的方式显示操作引导信息。
在一些实施例中，可以弹窗的形式显示操作引导信息。
在一些实施例中，可以会话为载体进行操作引导信息的推荐，即本产品以会话的形式进行信息交互，兼容性更强，为操作便利性和灵活性提供了技术支撑，便于用户反复查看对应的操作引导信息。
在本实施例中，如图3所示，目标账号的服务界面上可显示多个会话框，因此，可以基于会话框进行交互，比如基于会话框去获取有关操作引导信息等。
在一些实施例中，如图4所示，响应于目标账号对消息提醒信息的查看操作，显示操作引导信息，包括下面的步骤。
步骤401，响应于目标账号对消息提醒信息的查看操作，确定服务账号和目标账号的第一会话框。
第一会话框可以理解为预先设置的私聊对话框，除了目标账号之外，其他目标账号接收不到该对话框中的消息。
步骤402，在第一会话框中显示操作引导信息。
在一些实施例中，基于会话框的交互逻辑，预先设置预设的推送账号。该推送账号的账号名称可以为“服务助手”等较为直观的名称，也可以为用户定义的名称，在此不作限制。
从而，基于预设的推送账号和目标账号之间的第一会话框，来发送对应的操作引导信息。用户在对应的第一会话框中查询操作引导信息，该操作引导信息是与目标账号的服务属性信息匹配的，因此，可以引导目标账号执行其所需要的功能操作，以便于更好的提供服务。
在不同的应用场景中，操作引导信息包含的内容不同，操作引导信息的内容不同。这样可以实现进一步便于目标账号对产品中其所需要服务的快速掌握，可以基于操作引导信息从多个维度进一步进行产品功能的引导，示例说明如下。
在一些实施例中，操作引导信息包括会话群链接，会话群链接对应于包含多个目标账号的会话群。该会话群包括但不限于推荐活动报名群、行业群、答疑群、撮合群、打卡群等等。
在本实施例中，确定与服务属性信息匹配的至少一个会话群链接。比如，根据目标账号的当前服务阶段信息匹配的会话群链接，该会话群链接可以对应于历史会话群，也可以对应于当前产品根据新的活动或者服务组建的新的会话群。
响应于目标账号对会话群链接的触发操作，将目标账号加入对应的会话群，并显示与会话群链接对应的第二会话框。该第二会话框中包含多个目标账号，由此，基于第二会话框推送群操作引导信息，可以进一步降低推送成本，发送的群引导信息可以在第二会话框中由多个目标账号获知，无需单独逐个推送。
在本实施例中，获取会话群链接的群操作引导信息，并在第二会话框中显示群操作引导信息。该群操作引导信息可以为文字形式、视频形式、动画形式等中的一种或多种。比如若是该会话群链接对应额是打卡会话群，则会话群链接的群操作引导信息可为打卡操作流程视频等。
本实施例中，在第二会话框中以对话的形式进行有关群操作引导信息的发送，也 可以在第二会话框中获取所述目标账号在第二会话框发送的问题信息。该问题信息可以通过预设的菜单控件触发，也可以通过在第二会话框中，通过预设的关联标识关联预设的推送账号触发。预设的关联标识可以为任意预先设置的用于表示与推送账号交互的标识信息，比如可以为“@”等。
可以将问题信息发送给服务器获取对应的解答信息，也可以查询本地的预设数据库，获取与该问题信息对应的解答信息。
在本实施例中，若是获取到对应的解答信息，则为了保护目标账号的信息安全，进一步判断该问题信息的安全等级。比如，识别解答信息和问题信息中的每个关键词，判断关键词中是否包含预设敏感关键词；若是包含敏感关键词，则根据包含的敏感关键词的数量等确定安全等级。敏感关键词的数量越多，则对应的安全等级越高。
若是安全等级大于预设安全等级阈值，则表明当前的解答信息的信息安全程度较低。因此，不但可以提升会话群的活跃度，还可以降低推送成本。在第二会话框显示解答信息，便于其他目标账号也获知对应的解答信息，避免反复提问导致资源的浪费。
在一些实施例中，若是问题信息的安全等级小于等于预设安全等级阈值，则表明该问题信息的信息安全程度较强。因此，为了保护目标账号的信息安全，在第一会话框显示解答信息。也即是说，对信息安全性较强的解答信息，以“私人会话”的形式进行发送。
在本实施例中，确定推送账号与目标账号的会话框为第一会话框，即如图5所示，若是推送账号为“服务助手”，则可以将目标账号和“服务助手”的会话框作为第一会话框来推送与安全等级小于预设安全等级阈值的问题信息对应的解答信息。
为了进一步保证信息安全，若是安全等级小于等于预设安全等级阈值，在第一会话框显示解答信息之前还需要对目标账号的账号等级进行验证。只有在账号等级较高时，才显示解答信息。即针对一些信息安全程度较强的解答信息，还进一步判断目标账号是否具有查看资格。比如，一些针对较为高权限的问题信息，权限较低的一些目标账号是没有资格获取对应的解答信息的；比如，对于一些参加门槛较高的促销活动的解答信息，只有一些运营时间较长的商家账号才能参加。因此，对于一些新人商家账号是没有资格获取对应的促销活动的解答信息。
因此，在本实施例中，获取目标账号的账号标识，该账号标识可以为账号星级、账号评分等任意代表目标账号等级的参数，根据账号标识确定账号等级。比如，根据账号标识查询预设的对应关系以获取账号等级等，确定账号等级高于预设账号等级才 推送该解答信息；否则，则推送给对应的目标账号权限不足的拒绝解答的通知消息等。
综上，本公开实施例的信息处理方法，可选择会话框的形式推送操作引导信息，选择与操作引导信息的安全等级匹配的会话框来进行推送，在保证了操作引导信息的安全性的基础上，提升有关会话的活跃度。
基于上述实施例，为了进一步满足用户在目标用用中的一些功能需求，插件化地提供目标账号所需功能。在以上述对话框的显示发送操作引导信息时，还可以提供功能页面的入口，以便于更好的为目标账号提供服务引导。
在本实施例中，如图6所示，该方法还包括下面的步骤。
步骤601，检测目标账号对第一会话框中显示的功能页面入口的触发操作。
步骤602，若是检测到触发操作，则显示功能页面，其中，功能页面上包括与服务属性信息匹配的至少一个功能模块。
功能页面中包含了多个功能模块，功能模块与服务属性信息匹配。功能模块包括但不限于具有对应属性信息的目标账号需要高频使用的功能。比如，对于处于服务初级阶段的目标账号，其对应的功能模块包括“学习模块”等。
在本实施例中，根据至少一个功能模块生成功能页面，该功能页面定制了与目标账号的服务属性信息匹配的功能模块。可以中心化的形式为目标账号提供功能服务，进而，在第一会话框中显示功能页面的页面入口，以便响应于目标账号对页面入口的触发操作，显示对应的功能页面；进而，响应于对该功能页面上的目标功能模块的触发操作，提供目标功能服务。
在一些实施例中，如图7所示，目标账号可以在与推送账号的第一会话框中显示。图中示出的是目标账号通过提问的方式，获取功能页面的入口。但是在实际执行过程中，功能页面的入口也可以在第一会话框中以浮窗或者是其他方式始终显示，以便于用户快速触发进入有关功能页面。在本实施例中，若是检测到用户对功能页面入口的触发操作，则显示功能页面。该功能页面包含至少一个与目标账号的服务属性信息匹配的功能模块。功能页面上包括功能模块1-4，功能模块1-4是根据目标账号的服务属性信息匹配得到的。
在本实施例中，可以跳出第一对话框切换显示对应的功能页面，也可以在第一会话框，或者，以弹窗或者浮窗等形式显示功能页面等，在此不作限制。
在本公开的另一个实施例中，如图8所示，功能页面可以显示在产品的服务页面 上。比如，如图8所示，可以以控件的形式将页面入口设置在产品的服务页面的底部，以便于目标账号的快速使用；当该控件被触发后，跳转到集成了目标账号的功能模块1-4的功能页面上，功能模块1-4是根据目标账号的服务属性信息匹配得到的。
综上，本公开实施例的信息处理方法，可基于功能页面为用户提供定制化的功能模块，便于用户快速执行有关功能，进一步扩展了为目标账号提供引导信息的维度，进一步降低了用户对应用的学习成本，为用户对产品的操作提供了便利。
为了实现上述实施例，本公开提供了一种信息处理装置。
图9为本公开实施例提供的一种信息处理装置的结构示意图，该装置可由软件和/或硬件实现，一般可集成在电子设备中。如图9所示，该装置包括：获取模块910、确定模块920、第一显示模块930和第二显示模块940，其中，
获取模块910，用于响应于目标账号在目标应用上的注册请求，获取目标账号的服务属性信息；
确定模块920，用于根据目标账号的服务属性信息确定对应的操作引导信息；
第一显示模块930，用于显示消息提醒信息；
第二显示模块940，用于响应于目标账号对消息提醒信息的查看操作，显示操作引导信息。
本公开实施例所提供的信息处理装置可执行本公开任意实施例所提供的信息处理方法，具备执行方法相应的功能模块和有益效果。
为了实现上述实施例，本公开还提出一种计算机程序产品，包括计算机程序/指令，该计算机程序/指令被处理器执行时实现上述实施例中的信息处理方法。
图10为本公开实施例提供的一种电子设备的结构示意图。
下面具体参考图10，其示出了适于用来实现本公开实施例中的电子设备1000的结构示意图。本公开实施例中的电子设备1000可以包括但不限于诸如移动电话、笔记本电脑、数字广播接收器、PDA(个人数字助理)、PAD(平板电脑)、PMP(便携式多媒体播放器)、车载终端(例如车载导航终端)等等的移动终端以及诸如数字TV、台式计算机等等的固定终端。图10示出的电子设备仅仅是一个示例，不应对本公开实施例的功能和使用范围带来任何限制。
如图10所示，电子设备1000可以包括处理器(例如中央处理器、图形处理器等)1001，其可以根据存储在只读存储器(ROM)1002中的程序或者从存储器1008加载到随机访问存储器(RAM)1003中的程序而执行各种适当的动作和处理。在RAM 1003中，还存储有电子设备1000操作所需的各种程序和数据。处理器1001、ROM 1002以及RAM 1003通过总线1004彼此相连。输入/输出(I/O)接口1005也连接至总线1004。
通常，以下装置可以连接至I/O接口1005：包括例如触摸屏、触摸板、键盘、鼠标、摄像头、麦克风、加速度计、陀螺仪等的输入装置1006；包括例如液晶显示器(LCD)、扬声器、振动器等的输出装置1007；包括例如磁带、硬盘等的存储器1008；以及通信装置1009。通信装置1009可以允许电子设备1000与其他设备进行无线或有线通信以交换数据。虽然图10示出了具有各种装置的电子设备1000，但是应理解的是，并不要求实施或具备所有示出的装置。可以替代地实施或具备更多或更少的装置。
特别地，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括承载在非暂态计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信装置1009从网络上被下载和安装，或者从存储器1008被安装，或者从ROM 1002被安装。在该计算机程序被处理器1001执行时，执行本公开实施例的信息处理方法中限定的上述功能。
需要说明的是，本公开上述的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开中，计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读存储介质 以外的任何计算机可读介质，该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：电线、光缆、RF(射频)等等，或者上述的任意合适的组合。
在一些实施方式中，客户端、服务器可以利用诸如HTTP(HyperText Transfer Protocol，超文本传输协议)之类的任何当前已知或未来研发的网络协议进行通信，并且可以与任意形式或介质的数字数据通信(例如，通信网络)互连。通信网络的示例包括局域网(“LAN”)，广域网(“WAN”)，网际网(例如，互联网)以及端对端网络(例如，ad hoc端对端网络)，以及任何当前已知或未来研发的网络。
上述计算机可读介质可以是上述电子设备中所包含的；也可以是单独存在，而未装配入该电子设备中。
上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备：基于目标账号的服务属性信息匹配操作引导信息，进而，以消息提醒的方式为目标账号推荐该操作引导信息，目标账号无需主动查找即可主动匹配并发送对应的操作引导信息，降低了用户对应用的学习成本，为用户对应用的操作提供了便利。
电子设备可以以一种或多种程序设计语言或其组合来编写用于执行本公开的操作的计算机程序代码，上述程序设计语言包括但不限于面向对象的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行， 这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。其中，单元的名称在某种情况下并不构成对该单元本身的限定。
本文中以上描述的功能可以至少部分地由一个或多个硬件逻辑部件来执行。例如，非限制性地，可以使用的示范类型的硬件逻辑部件包括：现场可编程门阵列(FPGA)、专用集成电路(ASIC)、专用标准产品(ASSP)、片上系统(SOC)、复杂可编程逻辑设备(CPLD)等等。
在本公开的上下文中，机器可读介质可以是有形的介质，其可以包含或存储以供指令执行系统、装置或设备使用或与指令执行系统、装置或设备结合地使用的程序。机器可读介质可以是机器可读信号介质或机器可读储存介质。机器可读介质可以包括但不限于电子的、磁性的、光学的、电磁的、红外的、或半导体系统、装置或设备，或者上述内容的任何合适组合。机器可读存储介质的更具体示例会包括基于一个或多个线的电气连接、便携式计算机盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦除可编程只读存储器(EPROM或快闪存储器)、光纤、便捷式紧凑盘只读存储器(CD-ROM)、光学储存设备、磁储存设备、或上述内容的任何合适组合。
根据本公开的一个或多个实施例，本公开提供了一种信息处理方法，包括以下步骤：
响应于目标账号在目标应用上的注册请求，获取所述目标账号的服务属性信息；
根据所述目标账号的服务属性信息确定对应的操作引导信息，以及显示消息提醒信息；
响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息。
在一些实施例中，所述响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息，包括：
响应于所述目标账号对所述消息提醒信息的查看操作，确定服务账号和所述目标账号的第一会话框；
在所述第一会话框中显示所述操作引导信息。
在一些实施例中，还包括：
检测所述目标账号对所述第一会话框中显示的功能页面入口的触发操作；
若是检测到所述触发操作，则显示功能页面，其中，所述功能页面上包括与所述服务属性信息匹配的至少一个功能模块。
在一些实施例中，若所述操作引导信息包括话群链接，则所述方法还包括：
响应于所述目标账号对所述会话群链接的触发操作，将所述目标账号加入对应的会话群，并显示与所述会话群链接对应的第二会话框；
获取所述会话群链接的群操作引导信息，并在所述第二会话框中显示所述群操作引导信息。
在一些实施例中，还包括：
获取所述目标账号在所述第二会话框发送的问题信息；
若是获取到所述问题信息对应的解答信息，则识别所述问题信息的安全等级；
若是所述安全等级大于预设安全等级阈值，则在所述第二会话框显示所述解答信息。
在一些实施例中，还包括：
若是所述安全等级小于等于所述预设安全等级阈值，则在所述第一会话框显示所述解答信息。
在一些实施例中，在所述第一会话框显示所述解答信息之前，还包括：
获取所述目标账号的账号标识，并根据所述账号标识确定账号等级；
确定所述账号等级高于预设账号等级。
在一些实施例中，信息处理方法，还包括：在所述目标账号的账号等级低于或等于预设账号等级的情况下，向所述目标账号推送拒绝解答的通知消息。
在一些实施例中，所述服务属性信息包括所述目标账号的服务类型信息、服务阶段信息或登录次数信息中的至少一项。
在一些实施例中，所述操作引导信息用于引导所述目标账号如何提供服务。
在一些实施例中，所述确定与所述服务属性信息对应的操作引导信息包括：获取候选操作引导信息的第一权限，以及所述目标账号的第二权限；获取第一权限与所述第二权限匹配的候选操作引导信息作为操作引导信息。
根据本公开的一个或多个实施例，本公开提供了一种信息处理装置，包括：
获取模块，用于响应于目标账号在目标应用上的注册请求，获取所述目标账号的服务属性信息；
确定模块，用于根据所述目标账号的服务属性信息确定对应的操作引导信息；
第一显示模块，用于显示消息提醒信息；
第二显示模块，用于响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息。
在一些实施例中，所述第二显示模块，用于：
响应于所述目标账号对所述消息提醒信息的查看操作，确定服务账号和所述目标账号的第一会话框；
在所述第一会话框中显示所述操作引导信息。
在一些实施例中，还包括，检测模块，用于：
检测所述目标账号对所述第一会话框中显示的功能页面入口的触发操作；
若是检测到所述触发操作，则显示功能页面，其中，所述功能页面上包括与所述服务属性信息匹配的至少一个功能模块。
在一些实施例中，若所述操作引导信息包括话群链接，则所述第二显示模块，具体用于：
响应于所述目标账号对所述会话群链接的触发操作，将所述目标账号加入对应的会话群，并显示与所述会话群链接对应的第二会话框；
获取所述会话群链接的群操作引导信息，并在所述第二会话框中显示所述群操作引导信息。
在一些实施例中，还包括，第三显示模块，用于：
获取所述目标账号在所述第二会话框发送的问题信息；
若是获取到所述问题信息对应的解答信息，则识别所述问题信息的安全等级；
若是所述安全等级大于预设安全等级阈值，则在所述第二会话框显示所述解答信息。
在一些实施例中，所述第三显示模块，还用于：
若是所述安全等级小于等于所述预设安全等级阈值，则在所述第一会话框显示所述解答信息。
在一些实施例中，所述第三显示模块，还用于：在所述第一会话框显示所述解答信息之前，获取所述目标账号的账号标识，并根据所述账号标识确定账号等级；
确定所述账号等级高于预设账号等级。
在一些实施例中，第三显示模块在所述目标账号的账号等级低于或等于预设账号等级的情况下，向所述目标账号推送拒绝解答的通知消息。
在一些实施例中，所述服务属性信息包括所述目标账号的服务类型信息、服务阶段信息或登录次数信息中的至少一项。
在一些实施例中，所述操作引导信息用于引导所述目标账号如何提供服务。
在一些实施例中，第三显示模块获取候选操作引导信息的第一权限，以及所述目标账号的第二权限；获取第一权限与所述第二权限匹配的候选操作引导信息作为操作引导信息。
根据本公开的一个或多个实施例，本公开提供了一种电子设备，包括：
处理器；
用于存储所述处理器可执行指令的存储器；
所述处理器，用于从所述存储器中读取所述可执行指令，并执行所述指令以实现如本公开提供的任一所述的信息处理方法。
根据本公开的一个或多个实施例，本公开提供了一种计算机可读存储介质，所述存储介质存储有计算机程序，所述计算机程序用于执行如本公开提供的任一所述的信息处理方法。
根据本公开的一个或多个实施例，本公开提供了一种计算机程序，包括：指令，指令当由处理器执行时使处理器执行根据本公开实施例提供的信息处理方法。
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开中所涉及的公开范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述公开构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。
此外，虽然采用特定次序描绘了各操作，但是这不应当理解为要求这些操作以所示出的特定次序或以顺序次序执行来执行。在一定环境下，多任务和并行处理可能是有利的。同样地，虽然在上面论述中包含了若干具体实现细节，但是这些不应当被解释为对本公开的范围的限制。在单独的实施例的上下文中描述的某些特征还可以组合地实现在单个实施例中。相反地，在单个实施例的上下文中描述的各种特征也可以单独地或以任何合适的子组合的方式实现在多个实施例中。
尽管已经采用特定于结构特征和/或方法逻辑动作的语言描述了本主题，但是应当理解所附权利要求书中所限定的主题未必局限于上面描述的特定特征或动作。相反，上面所描述的特定特征和动作仅仅是实现权利要求书的示例形式。

Claims (16)

  1. 一种信息处理方法，包括：
    响应于目标账号在目标应用上的注册请求，获取所述目标账号的服务属性信息；
    根据所述目标账号的服务属性信息，确定与所述服务属性信息对应的操作引导信息，以及显示消息提醒信息；
    响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息。
  2. 如权利要求1所述的信息处理方法，其中，所述响应于所述目标账号对应的用户对所述消息提醒信息的查看操作，显示所述操作引导信息，包括：
    响应于所述目标账号对所述消息提醒信息的查看操作，确定服务账号与所述目标账号之间的第一会话框；
    在所述第一会话框中，显示所述操作引导信息。
  3. 如权利要求2所述的信息处理方法，还包括：
    检测所述目标账号是否对所述第一会话框中显示的功能页面入口进行了触发操作；
    在检测到所述触发操作的情况下，显示功能页面，所述功能页面包括与所述服务属性信息匹配的至少一个功能模块。
  4. 如权利要求2或3所述的信息处理方法，在所述操作引导信息包括会话群链接的情况下，所述信息处理方法还包括：
    响应于所述目标账号对所述会话群链接的触发操作，将所述目标账号加入所述会话群链接对应的会话群，并显示与所述会话群链接对应的第二会话框；
    获取所述会话群链接的群操作引导信息，并在所述第二会话框中显示所述群操作引导信息。
  5. 如权利要求4所述的信息处理方法，还包括：
    获取所述目标账号在所述第二会话框发送的问题信息；
    在获取到所述问题信息对应的解答信息的情况下，识别所述问题信息的安全等级；
    在所述安全等级大于预设安全等级阈值的情况下，在所述第二会话框显示所述解答信息。
  6. 如权利要求5所述的信息处理方法，还包括：
    在所述安全等级小于或等于所述预设安全等级阈值的情况下，在所述第一会话框 显示所述解答信息。
  7. 如权利要求6所述的信息处理方法，在所述第一会话框显示所述解答信息之前，还包括：
    获取所述目标账号的账号标识，并根据所述账号标识确定账号等级；
    确定所述账号等级高于预设账号等级。
  8. 如权利要求1-7任一项所述的信息处理方法，还包括：
    在所述目标账号的账号等级低于或等于预设账号等级的情况下，向所述目标账号推送拒绝解答的通知消息。
  9. 如权利要求1-8任一项所述的信息处理方法，其中，所述服务属性信息包括所述目标账号的服务类型信息、服务阶段信息或登录次数信息中的至少一项。
  10. 如权利要求1-9任一项所述的信息处理方法，其中，所述操作引导信息用于表述所述目标账号提供服务的方式。
  11. 如权利要求1-10任一项所述的信息处理方法，其中，所述确定与所述服务属性信息对应的操作引导信息包括：
    获取候选操作引导信息的第一权限，以及所述目标账号的第二权限；
    将第一权限与所述第二权限匹配的候选操作引导信息作为操作引导信息。
  12. 一种信息处理装置，包括：
    获取模块，用于响应于目标账号在目标应用上的注册请求，获取所述目标账号的服务属性信息；
    确定模块，用于根据所述目标账号的服务属性信息，确定与所述服务属性信息对应的操作引导信息；
    第一显示模块，用于显示消息提醒信息；
    第二显示模块，用于响应于所述目标账号对所述消息提醒信息的查看操作，显示所述操作引导信息。
  13. 一种电子设备，包括：
    处理器；
    用于存储所述处理器可执行指令的存储器；
    所述处理器，用于从所述存储器中读取所述可执行指令，并执行所述可执行指令以实现上述权利要求1-11中任一所述的信息处理方法。
  14. 一种计算机可读存储介质，其中，所述计算机可读存储介质存储有计算机程 序，所述计算机程序用于执行上述权利要求1-11中任一所述的信息处理方法。
  15. 一种计算机程序产品，其中，当所述计算机程序产品中的指令由处理器执行时，实现如权利要求1-11中任一所述的信息处理方法。
  16. 一种计算机程序，包括：
    指令，所述指令当由处理器执行时使所述处理器执行根据权利要求1-11中任一项所述的信息处理方法。
PCT/CN2023/089528 2022-04-21 2023-04-20 信息处理方法、装置、设备及介质 WO2023202669A1 (zh)

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