WO2023042475A1 - Système de mise en correspondance et procédé de mise en correspondance - Google Patents

Système de mise en correspondance et procédé de mise en correspondance Download PDF

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Publication number
WO2023042475A1
WO2023042475A1 PCT/JP2022/018540 JP2022018540W WO2023042475A1 WO 2023042475 A1 WO2023042475 A1 WO 2023042475A1 JP 2022018540 W JP2022018540 W JP 2022018540W WO 2023042475 A1 WO2023042475 A1 WO 2023042475A1
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WIPO (PCT)
Prior art keywords
support
information
supporter
organization
candidate
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PCT/JP2022/018540
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English (en)
Japanese (ja)
Inventor
幸樹 岡田
美樹 川内
竜 海老澤
章 井奥
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株式会社日立製作所
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Publication of WO2023042475A1 publication Critical patent/WO2023042475A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/22—Social work or social welfare, e.g. community support activities or counselling services

Definitions

  • the present invention relates to a matching system and a matching method.
  • Patent Document 1 describes a matching program configured for the purpose of reducing the amount of calculations and making it possible to obtain appropriate assignments to applicants.
  • the matching program causes the computer to execute matching processing and determination processing.
  • the above-mentioned matching process is an expansion game corresponding to matching, in which a plurality of independent players having benefits corresponding to the preferences of each of a plurality of applicants are associated with priorities in order of play, and , each of the multiple players performs a matching based on the result of a subgame perfect equilibrium of an expanded game that knows the payoffs of all the multiple players.
  • the above-described determination processing is to determine whether or not to prune the options in the turn of the player corresponding to the coupling request applicant for the game tree options corresponding to the partial game of the expansion type game. Refer to the contents and decide.
  • Support organizations such as regional comprehensive support centers provide various contact services to provide necessary support to people requiring nursing care, etc., for the purpose of improving medical care/health and promoting welfare for local residents. ing.
  • As one of the counter services there is a task of accepting a consultation about a support recipient from a client and selecting a supporter suitable for supporting the support recipient.
  • the staff at the counter are forced to do complicated work to collect the information on the support recipient and the supporter necessary for the above selection, and the on-site There is a problem that the burden is heavy.
  • the ability and compatibility between the support recipient and the supporter do not always match, and it may be necessary to replace the supporter.
  • the present invention has been made in view of such a background, and provides a matching system and a matching method capable of efficiently and appropriately selecting a supporter suitable for supporting a support recipient. With the goal.
  • One of the present inventions for achieving the above object is a matching system, which is configured using an information processing device having a processor and a storage device, and which is information about a support recipient to be supported.
  • information support organization information that is information about a support organization that supports the support recipient, and supporter information that is information about a supporter belonging to each of the support organizations, and Based on the support institution information of each of the support institutions, an institution similarity, which is the degree of similarity between the support recipient and each of the support institutions, is obtained, and based on the institution similarity of each of the support institutions, a predetermined number selecting said support organization as a support organization candidate, executing support organization candidate selection processing, said support recipient information of said support recipient and said supporter information of each of said supporters belonging to said support organization candidate Based on the above, a supporter similarity, which is the similarity between the supporter and the supporter, is obtained, and based on the institution similarity and the supporter similarity, a predetermined number of supporters are selected for the supporter
  • FIG. 10 is a sequence diagram for explaining matching processing; It is an example of a support recipient information input screen.
  • FIG. 10 is a sequence diagram for explaining matching processing; It is an example of a support recipient information input screen.
  • FIG. 8 is a flowchart for explaining supporter candidate selection processing in FIG. 7 ;
  • FIG. FIG. 8 is a flowchart for explaining supporter candidate selection processing in FIG. 7 ;
  • FIG. It is an example of a supporter selection screen.
  • It is an example of a supporter selection notification screen.
  • It is a figure which shows the schematic structure of the matching system of 2nd Embodiment. It is a block diagram explaining the main functions with which the matching device of 2nd Embodiment is provided. It is an example of the support recipient information of the second embodiment.
  • FIG. 11 is a sequence diagram illustrating matching processing according to the second embodiment;
  • the same or similar configurations may be denoted by the same reference numerals and redundant descriptions may be omitted. Further, in order to identify each of a plurality of identical or similar configurations, the same reference numerals may be added with suffixes in parentheses or the like to distinguish between them.
  • the letter "S" attached before the reference sign means a processing step.
  • notations such as “first” and “second” are used to identify constituent elements, and do not necessarily limit the number or order.
  • various types of information may be described using expressions such as “table” and “information”, but information may be expressed using data structures other than these.
  • FIG. 1 shows a schematic configuration of an information processing system (hereinafter referred to as "matching system 1") described as the first embodiment.
  • the exemplified matching system 1 supports the support recipient 2 when consulted by the consulter about support for a person who is a target of support such as nursing care (hereinafter referred to as “support recipient 2").
  • Search for a suitable supporter 4 hereinafter also referred to as “matching”
  • Matching information provides various information obtained thereby (hereinafter referred to as "matching information”).
  • the person to consult may be the supportee 2 himself, or the person to consult may be someone who has some kind of relationship with the supportee 2, such as the supportee 2's family or caretaker.
  • the matching system 1 combines one or more supporter terminals 200 and support organization servers 300, which are present in each of a plurality of support organizations 3 that receive consultations about support from consulters, and matching information.
  • a matching device 100 operated by an institution or person providing information hereinafter referred to as a "matching information provider 6" and an institution or person providing information on the supportee 2 (for example, the hospital visit history of the supportee 2 and an external server 400 operated by a certain medical institution or medical worker (hereinafter referred to as "supported person information provider 7").
  • Supporter terminal 200, support organization server 300, matching device 100, and external server 400 are all configured using an information processing device (computer).
  • the supporter terminal 200 and the support organization server 300 are communicably connected via the first communication network 51.
  • the external server 400 and the matching device 100 are communicably connected via the second communication network 52 .
  • the first communication network 51 and the second communication network 52 are communicably connected, so that the supporter terminal 200 of each support organization 3, the support organization server 300, the matching device 100, and the external server 400 are connected to each other. Connected for communication.
  • the first communication network 51 and the second communication network 52 are wireless or wired communication networks, such as LAN (Local Area Network), WAN (Wide Area Network), Internet, leased line, various public communication networks ( mobile phone networks, data communication networks, etc.).
  • LAN Local Area Network
  • WAN Wide Area Network
  • Internet leased line
  • public communication networks mobile phone networks, data communication networks, etc.
  • the support institution 3 is, for example, a regional comprehensive support center, an institution that provides various nursing care services (home-visit care, home-visit nursing, outpatient care, life care, recuperation care, life care, etc.) (home-visit care event person, day service operator, elderly home, etc.).
  • the supporter 4 is, for example, a care manager, a caregiver, a social worker, a public health nurse, etc. belonging to the support organization 3 .
  • FIG. 2 is a block diagram explaining the main functions of the matching device 100.
  • the matching device 100 includes a storage unit 110, a matching request reception unit 120, an information acquisition management unit 125, a support organization candidate selection unit 130, a supporter candidate selection unit 135, a supporter candidate transmission unit 140, a support It has the functions of a candidate selection result reception unit 145 and a matching information transmission unit 150 .
  • the storage unit 110 stores each information (data) of support recipient information 211 , support organization information 311 , support person information 312 , and support recipient information (external) 114 .
  • the supportee information 211 includes information about the supportee 2 (hereinafter referred to as “supportee information”).
  • the support agency information 311 includes information about the support agency 3 (hereinafter referred to as “support agency information”).
  • the supporter information 312 includes information about the supporter 4 (hereinafter referred to as “supporter information”).
  • support recipient information (external) 114 includes information about the support recipient 2 provided from the external server 400 (hereinafter referred to as “support recipient information (external)”).
  • the support recipient information is information that supplements the support recipient information. medical certificate, etc.).
  • the supportee information is used to improve the accuracy of matching between the supportee 2 and the supporter 4 .
  • the support recipient information is provided from the external server 400 to the matching device 100 whenever necessary in the matching process S700 described later.
  • the matching request receiving unit 120 receives from the support organization server 300 a support recipient information and a request (hereinafter referred to as a "matching request") for generating matching information (matching process S700, which will be described later).
  • the storage unit 110 stores the support recipient information received by the matching request reception unit 120 as support recipient information 211 .
  • the information acquisition management unit 125 acquires support organization information, supporter information, and support recipient information from the support organization server 300 .
  • the information acquisition management unit 125 also acquires the support recipient information (external) from the external server 400 .
  • the storage unit 110 stores these pieces of information acquired by the information acquisition management unit 125 as support organization information 311, supporter information 312, supportee information 211, and supportee information (external) 114, respectively.
  • the support organization candidate selection unit 130 selects candidates for support organizations 3 that support the support recipient 2 (hereinafter referred to as "support organization candidates") based on the support recipient information, the support recipient information (external), and the support organization information. ) will be elected.
  • the supporter candidate selection unit 135 selects a supporter based on the supporter information, the supporter information (external), and the supporter information of the supporter 4 who belongs to the supporter candidate selected by the supporter candidate selection unit 130.
  • a candidate for a supporter 4 who supports the person 2 (hereinafter referred to as a "supporter candidate") is selected.
  • the supporter candidate transmission unit 140 transmits information about one or more supporter candidates selected by the supporter candidate selection unit 135 (hereinafter referred to as "supporter candidate information") to the support organization server 300.
  • the supporter candidate selection result reception unit 145 receives the selection result of the supporter candidates sent from the support organization server 300 (the one or more supporter candidates sent from the supporter candidate transmission unit 140 to the support organization server 300 and the consulter , information specifying the supporter candidate selected by the user such as the supporter 4 (hereinafter referred to as "supporter candidate selection result").
  • the matching information transmission unit 150 transmits information based on the supporter candidate selection result received by the supporter candidate selection result reception unit 145 to the support organization server 300 of the support organization 3 to which the supporter candidate belongs.
  • FIG. 3 is a block diagram explaining the main functions of the supporter terminal 200.
  • the supporter terminal 200 includes a storage unit 210, a supporter information receiving unit 220, a supporter information transmitting unit 225, a supporter candidate information receiving unit 230, a supporter candidate selection receiving unit 235, a supporter It has the functions of a candidate selection result transmission unit 240 , a supporter selection notification reception unit 245 , and a supporter selection notification presentation unit 250 .
  • the storage unit 210 stores support recipient information 211, supporter candidate information 212, and supporter candidate selection results 113.
  • the support recipient information 211 includes support recipient information received from the consulter.
  • the supporter candidate information 212 includes supporter candidate information sent from the support organization server 300 .
  • the supporter candidate selection result 213 includes the supporter candidate selection result received from the user while presenting the supporter candidate information.
  • the support recipient information reception unit 220 receives support recipient information from the consulter.
  • the support recipient information received by the support recipient information reception unit 220 is stored in the storage unit 210 as the support recipient information 211 .
  • the support recipient information transmission unit 225 transmits the support recipient information received from the client by the support recipient information reception unit 220 to the support organization server 300 .
  • the supporter candidate information receiving unit 230 receives supporter candidate information sent from the support organization server 300 .
  • the supporter candidate information received by the supporter candidate information receiving unit 230 is stored in the storage unit 210 as the supporter candidate information 212 .
  • the supporter candidate selection reception unit 235 receives the selection of supporter candidates while presenting the contents of the supporter candidate information (list of supporter candidates) that the supporter candidate information reception unit 230 received from the support organization server 300 .
  • the selection result of the supporter candidate (supporter candidate selection result) received by the supporter candidate selection reception unit 235 is stored in the storage unit 210 as the supporter candidate selection result 213 .
  • the supporter candidate selection result transmission unit 240 transmits the supporter candidate selection result received by the supporter candidate selection reception unit 235 to the support organization server 300 .
  • the supporter selection notification receiving unit 245 receives the supporter selection notification sent from the support organization server 300 .
  • the supporter selection notification presentation unit 250 presents the content of the supporter selection notification received by the supporter selection notification reception unit 245 to the user.
  • the above content is, for example, the content of inquiring whether or not the selected supporter 4 is capable of supporting the supportee 2 .
  • the supporter 4 refers to the above contents, for example, makes a decision as to whether or not to accept the offer for the support, and notifies the support organization 3 to which he/she belongs of the result.
  • FIG. 4 is a block diagram explaining the main functions of the support organization server 300.
  • the support organization server 300 includes a storage unit 310, an information management provision unit 320, a matching request transmission unit 325, a supporter candidate information reception unit 330, a supporter candidate information transmission unit 335, a supporter candidate selection result It has functions of a receiver 340 , a supporter candidate selection result transmitter 345 , a supporter selection notification receiver 350 , and a supporter selection notification transmitter 355 .
  • the storage unit 310 stores support recipient information 211, support organization information 311, supporter information 312, supporter candidate information 313, supporter candidate information 313, supporter candidate selection result 314, and supporter selection notification.
  • Each information (data) of 315 is stored.
  • the support recipient information 211 includes the support recipient information received from the supporter terminal 200 .
  • the support organization information 311 includes support organization information.
  • the supporter information 312 includes supporter information.
  • Supporter candidate information 313 includes supporter candidate information received from matching device 100 .
  • the supporter candidate selection result 314 includes the supporter candidate selection result received from the supporter terminal 200 .
  • the supporter selection notification 315 includes a supporter selection notification, which is information for notifying information about the selected supporter 4 received from the matching device 100 .
  • the information management and provision unit 320 manages the support organization information 311 and the supporter information 312 and provides these information to the matching device 100 at any time.
  • the matching request transmission unit 325 transmits a matching request to the matching device 100 together with the support recipient information 211 .
  • the supporter candidate information receiving unit 330 receives supporter candidate information from the matching device.
  • the storage unit 310 stores the supporter candidate information received by the supporter candidate information receiving unit 330 as the supporter candidate information 313 .
  • the supporter candidate information transmission unit 335 transmits the supporter candidate information received by the supporter candidate information reception unit 330 to the supporter terminal 200 .
  • the supporter candidate selection result reception unit 340 receives the supporter candidate selection result from the supporter terminal 200 .
  • the supporter candidate selection result received by the supporter candidate selection result receiving unit 340 is stored in the storage unit 310 as the supporter candidate selection result 314 .
  • the supporter candidate selection result transmission unit 345 transmits the supporter candidate selection result received from the supporter terminal 200 to the matching device 100 .
  • the supporter selection notification receiving unit 350 receives the supporter selection notification sent from the matching device 100 .
  • the supporter selection notification transmission unit 355 transmits the content of the supporter selection notification received by the supporter selection notification reception unit 350 to the supporter terminal 200 via the second communication network 52 .
  • FIG. 5A is an example of the support organization information 311.
  • the illustrated support institution information 311 includes contents describing information about each support institution 3 for each item such as support institution classification 3111, address 3112, available care level 3113, service type 3114, and the like.
  • the content of the support organization information 311 is set by the user via a user interface provided by the support organization server 300 or the supporter terminal 200, for example.
  • the support institution classification 3111 stores information indicating the classification of services provided by the support institution 3 (general consultation, nursing care, poverty, children, etc.).
  • the address of the support organization 3 is stored in the address 3112 .
  • the available level of care 3113 stores information indicating the level of care that the support organization 3 can handle.
  • the service type 3114 stores information indicating the type of service provided by the support organization 3 (visit type, at-home type, etc.).
  • the support institution classification 3111 is "care”
  • the address 3112 is " ⁇ prefecture x city ⁇ - ⁇ ”
  • the available care level 3113 is "up to care level 4"
  • the service type 3114 is "visit form". are stored respectively.
  • FIG. 5B is an example of the supporter information 312.
  • the example supporter information 312 is composed of one or more records (entries) having items such as a name 3121, available care level 3122, available date and time 3123, care history 3124, personality 3125, and the like. be done.
  • the content of the supporter information 312 is set by the user via a user interface provided by the support organization server 300 or the supporter terminal 200, for example.
  • One record of the supporter information 312 corresponds to one of the supporters 4 .
  • the name of the supporter 4 is stored in the name 3121.
  • the available care level 3122 stores the care level that the supporter 4 can handle.
  • the available date and time 3123 stores the date and time when the supporter 4 is available.
  • the nursing care history 3124 stores the career of nursing care work of the supporter 4 (degree of care for the supported person 2 that the supporter 4 has dealt with (experienced) so far, etc.).
  • the personality 3125 information indicating the personality of the supporter 4 (in this example, information quantifying the extroversion, cooperativeness, and sincerity of the supporter 4 numerically (for example, values quantified by the Big Five theory) etc.) are stored.
  • the supporter information 312 includes contents corresponding to the personal information of the supporter 4 . In this embodiment, it is assumed that the user has agreed to the terms of personal information provision.
  • FIG. 5C is an example of the support recipient information 211.
  • the illustrated support recipient information 211 includes one or more records (entries) having items such as name 2111, consultation classification 2112, address 2113, level of care 2114, support required item 2115, personality 2116, and the like. consists of The content of the support recipient information 211 is set by the user through a user interface provided by the support organization server 300 or the supporter terminal 200, for example, when the support organization 3 receives a consultation about support from a client.
  • One record of the support recipient information 211 corresponds to one of the support recipients 2 .
  • the name of the support recipient 2 is stored in the name 2111.
  • the consultation classification 2112 stores information indicating the classification of the consultation received for the support recipient 2 (general consultation, nursing care, poverty, children, etc.).
  • the address 2113 stores the address of the support recipient 2 .
  • the care level 2114 stores the care level of the support recipient 2 .
  • the support required item 2115 stores a necessary support item (or an item particularly requiring support) for the support recipient 2 .
  • the personality 2116 information indicating the personality of the support recipient 2 (in this example, information numerically representing the extroversion, cooperativeness, and sincerity of the support recipient 2 (for example, information quantified by the Big Five theory) value, etc.) is stored.
  • the support recipient information 211 includes contents corresponding to the personal information of the support recipient 2 .
  • FIG. 5D is an example of support recipient information (external) 114, which is information managed by the external server 400 of the support recipient information provider 7 and provided to the matching device 100.
  • FIG. the illustrated support recipient information (external) 114 is composed of one or more records (entries) having each item of document name 1141 and actual data 1142 .
  • the support recipient information (external) 114 is provided in units of documents such as a medical certificate of the support recipient 2, but the type of the support recipient information (external) 114 is not necessarily limited. not.
  • the document includes information (identifier of the support recipient 2) specifying which support recipient 2 the document is about.
  • One record of the support recipient information (external) 114 corresponds to one document.
  • the document name of the document is stored in the document name 1141.
  • the actual data 1142 stores information indicating the substance of the document or the location of the document (file name, path name, etc.).
  • the external server 400 acquires the substance of the document stored in the actual data 1142 or the substance of the document from the information indicating the location stored in the actual data 1142 and provides it to the matching device 100 .
  • the information (tables) shown in FIGS. 5A to 5D are merely examples, and may have items and contents other than those described above.
  • FIG. 6 is an example of the hardware configuration of an information processing device (computer) used to implement the components of the matching system 1 (supporter terminal 200, support organization server 300, matching device 100, external server 400).
  • the matching system 1 supporter terminal 200, support organization server 300, matching device 100, external server 400.
  • the illustrated information processing device 10 includes a processor 11 , a main storage device 12 (memory), an auxiliary storage device 13 (external storage device), an input device 14 , an output device 15 and a communication device 16 . These are communicably connected via a bus, a communication cable, or the like. Examples of the information processing device 10 include a personal computer, a server device, a smart phone, a tablet, an office computer, a general-purpose machine (mainframe), and the like.
  • the information processing apparatus 10 uses virtual information processing resources provided using virtualization technology, process space separation technology, etc., such as a virtual server provided by a cloud system, in whole or in part. It may be realized by Also, all or part of the functions provided by the information processing apparatus 10 may be implemented by services provided by the cloud system via an API (Application Programming Interface) or the like, for example. In addition, all or part of the functions provided by the information processing device 10 are realized using, for example, SaaS (Software as a Service), PaaS (Platform as a Service), IaaS (Infrastructure as a Service), etc. can be anything.
  • SaaS Software as a Service
  • PaaS PaaS (Platform as a Service)
  • IaaS Infrastructure as a Service
  • the processor 11 is, for example, a CPU (Central Processing Unit), MPU (Micro Processing Unit), GPU (Graphics Processing Unit), FPGA (Field Programmable Gate Array), ASIC (Application Specific Integrated Circuit), AI (Artificial Intelligence) chip, etc. is configured using
  • the main memory device 12 is a device used by the processor 11 to execute a program, and may be, for example, ROM (Read Only Memory), RAM (Random Access Memory), nonvolatile memory (NVRAM (Non Volatile RAM)), or the like. be.
  • ROM Read Only Memory
  • RAM Random Access Memory
  • NVRAM Non Volatile RAM
  • Various functions implemented in the components of the matching system 1 (supporter terminal 200, support organization server 300, matching device 100, external server 400) are stored (stored) in the auxiliary storage device 13 by the processor 11. It is realized by reading a program or data into the main memory device 12 and executing it.
  • Auxiliary storage device 13 is a device that stores programs and data. , a read/write device for non-temporary recording media such as IC cards, SD cards, and optical recording media, and a non-temporary storage area of a cloud server. Programs and data can be read into the auxiliary storage device 13 from another information processing device having a non-temporary recording medium or a non-temporary storage device via a recording medium reading device or communication device 16. . Programs and data stored (stored) in the auxiliary storage device 13 are read into the main storage device 12 at any time.
  • the input device 14 is an interface that accepts input of information from the outside, and includes, for example, a keyboard, mouse, touch panel, card reader, pen-input tablet, voice input device, and the like.
  • the output device 15 is an interface that outputs various types of information such as processing progress and processing results to the outside.
  • the output device 15 is, for example, a display device (liquid crystal monitor, LCD (Liquid Crystal Display), graphic card, etc.) that visualizes the above various information, a device that converts the above various information into sound (audio output device (speaker, etc.)) , a device (printing device, etc.) that converts the above various information into characters.
  • the information processing device 10 may be configured to input and output information with another device via the communication device 16 .
  • the input device 14 and the output device 15 constitute a user interface that realizes interactive processing (acceptance of information, provision of information, etc.) with the user.
  • the communication device 16 is a device that realizes communication with other devices.
  • the communication device 16 is a wired or wireless communication interface that realizes communication with other devices via the communication medium 5.
  • a NIC Network Interface Card
  • a wireless communication module e.g., a Wi-Fi module
  • a USB module e.g., a USB interface card
  • an operating system for example, an operating system, file system, DBMS (DataBase Management System) (relational database, NoSQL, etc.), KVS (Key-Value Store), etc. may be installed in the information processing device 10 .
  • DBMS DataBase Management System
  • NoSQL NoSQL
  • KVS Key-Value Store
  • a matching system 1 searches for an appropriate supporter 4 suitable for supporting the support recipient 2 when a certain support organization 3 receives a consultation about support for the support recipient 2 from a consulter, and as a result of the search, A process (hereinafter referred to as "matching process S700") for generating matching information based on the data is performed.
  • FIG. 7 is a sequence diagram outlining the matching process S700.
  • the matching processing S700 will be described below with reference to FIG.
  • the support organization information 311 and the supporter information 312 of the support organization server 300 are set in advance with necessary contents for the matching process S700.
  • a user of the support organization 3(1) (a person who performs consultation reception work, a supporter) 4 etc.) inputs the support recipient information of the support recipient 2 into the supporter terminal 200(1) (S701).
  • FIG. 8 is an example of a screen (hereinafter referred to as "supported person information input screen 800") presented to the user by the supporter terminal 200(1) when receiving the supported person information from the client in S701. .
  • the support recipient information input screen 800 is, for example, a screen in a web page format displayed by a web browser.
  • the illustrated support recipient information input screen 800 includes a group of items (consultation Classification 812, menu 813 corresponding to the classification (name 8131, address 8132, level of care 8133, support required item 8134, personality test result 8135, etc.), and each item in the above item group must be considered when selecting a supporter candidate. It includes a column 850 for designating whether or not to set the condition (hereinafter referred to as “essential condition”).
  • the support recipient information input screen 800 also includes an input field 818 for the user to indicate whether or not he or she agrees to the terms of use of personal information, and an execution button for the user to instruct the selection of supporter candidates. 820 included.
  • the consultation classification 812 specifies the consultation classification.
  • the consultation category 812 is in the form of a pull-down menu, and the user selects one of the categories displayed in the pull-down menu (general consultation, nursing care, poverty, children, etc.).
  • “nursing care” is selected from the pull-down menu, so that the menu 813 displays "matching menu for nursing care”.
  • the user sets the name of the support recipient 2 in the name 8131 of the above items. Also, the user sets the address of the support recipient 2 in the address 8132 . In addition, the user sets the care level of the support recipient 2 in the care level 8133 using the pull-down menu. In addition, the user selects a support item required for the support recipient 2 in the support required item 8134 (in this example, selects the check box).
  • the personality test result 8135 displays the result of the personality test performed on the support recipient 2 .
  • each essential condition 850 which is a check box provided for each item, specify whether or not each item is an essential condition.
  • the user selects the check boxes of items that are required conditions.
  • the essential condition 850 may be configured by, for example, a component (such as a slide bar) that can continuously set the priority (degree of necessity) of the essential condition instead of the check box. In that case, for example, in support organization candidate selection processing S708 and supporter candidate selection processing S711, which will be described later, it is possible to select support organization candidates and supporter candidates while considering the above-described priorities.
  • the support recipient terminal 200 After the user operates the check boxes of the above items and essential conditions 811 and sets the input field 818 for indicating whether or not to agree to the terms of use of the personal information, when the execution button 820 is operated, support is provided.
  • the support recipient terminal 200 generates support recipient information based on the content set on the support recipient information input screen 800 and transmits the generated support recipient information to the support organization server 300 .
  • the supporter terminal 200(1) transmits the input supportee information to the support organization server 300(1) of the support organization 3(1) via the first communication network 51. Send.
  • the support organization server 300(1) receives the support recipient information sent from the supporter terminal 200(1) (S702).
  • the support organization server 300(1) transmits a matching request to the matching device 100 along with the support recipient information received from the supporter terminal 200(1) via the second communication network 52 (S703).
  • the matching device 100 When the matching device 100 receives the support recipient information and the matching request from the support organization server 300(1), it requests the support recipient information (external) about the support recipient from the external server 400 (S704).
  • the request includes information specifying the support recipient.
  • the external server 400 Upon receiving the request from the matching device 100, the external server 400 searches the support recipient information (external) of the support recipient, and transmits the searched support recipient information (external) to the matching device 100 (S705). ).
  • the matching device 100 requests support agency information from the support agency servers 300(1)-(n) of the support agencies 3(1)-(n) via the second communication network 52 (S706). .
  • the support agency servers 300(1)-(n) of the support agencies 3(1)-(n) transmit the support agency information managed therein to the matching device 100 (S707). .
  • the matching device 100 When the matching device 100 receives the support agency information from the support agency servers 300(1) to (n) of the support agencies 3(1) to (n), the matching device 100 subsequently performs processing for selecting support agency candidates (hereinafter referred to as " support organization candidate selection process S708") is executed to select a support organization candidate.
  • FIG. 9 is a flowchart explaining the details of the support organization candidate selection process S708 in FIG.
  • the support organization candidate selection processing S708 will be described below with reference to FIG.
  • the matching device 100 selects support organization candidates by comparing the necessary conditions among the supporter candidate selection conditions of the support recipient information received from the support organization server 300 with the support organization information 311 (S901). For example, in the support recipient information input screen 800 of FIG. 8, the address 814 and the level of care 815 are essential conditions. A support institution 3 that is within a preset distance) and that can respond to the care level set in the care level 815 is selected as a support institution candidate.
  • S901 if no support organization candidate is selected (S902: NO), the process proceeds to S905, the matching device 100 outputs error information (there is no corresponding support organization 3), and ends the matching process S700. On the other hand, if a support organization candidate is selected (S902: YES), the process proceeds to S903.
  • the matching system 1 changes the conditions (supported person information) of the supported person 2 ( It is possible to provide a user interface for relieving the conditions, etc., and to execute the support organization candidate selection process S708 again based on the changed conditions.
  • the matching system 1 presents information to the support organization 3 and the consulter that it is difficult to select the supporter 4 and prompts them to cancel the selection. good too.
  • the matching device 100 determines the degree of similarity between the support recipient information and the support organization information (how much the attribute of the support organization 3 is, how much the support recipient 2 An index indicating whether it is suitable for the support organization (hereinafter referred to as "support organization similarity"). For example, in the example of FIG. 8 , the matching device 100 increases the support institution similarity for the support institution 3 that is capable of “walking” selected in the support required item 816 .
  • the calculation method of the support organization similarity is not necessarily limited, and for example, the degree of matching between the contents of corresponding items of the support recipient information and the support organization information may be obtained by cosine similarity or the like.
  • the matching device 100 selects a predetermined number of support organizations 3 as support organization candidates in descending order of support organization similarity (S904).
  • a user interface for setting the predetermined number may be provided in any of the components of the matching system 1 .
  • the matching device 100 subsequently requests supporter information from the support organization server 300 of the support organization candidate selected in the support organization candidate selection process S708 via the second communication network 52 (S709).
  • the support organization server 300 upon receiving the request, transmits the supporter information to the matching device 100 (S710).
  • the matching device 100 selects the support organization candidate in advance when selecting the supporter candidate for the supportee in the supportee information received in S703, and selects the supporter information only for the selected support organization candidate. request. Therefore, it is possible to prevent unnecessary transmission of a large amount of supporter information (including personal information) from the support organization 3 to the matching information provider 6 .
  • the matching device 100 When the matching device 100 receives the support organization information from the support organization server 300 of the support organization candidate, the matching device 100 executes a process of selecting a supporter candidate (hereinafter referred to as "supporter candidate selection process S711"), to elect.
  • supporter candidate selection process S711 a process of selecting a supporter candidate
  • FIG. 10 is a flowchart explaining the details of the supporter candidate selection process S711 in FIG.
  • the supporter candidate selection process S711 will be described below with reference to FIG.
  • the matching device 100 selects a supporter candidate by comparing the supporter candidate selection conditions of the supporter candidate information received from the supporter server 300 with the supporter information 312 (S1011). For example, in the example of FIG. 8, since the level of care 815 is an essential condition, the matching device 100 selects the supporter 4 who can handle the level of care set in the level of care 815 as a supporter candidate.
  • S1011 if no supporter candidate is selected (S1012: NO), the process proceeds to S1012, the matching device 100 outputs error information (there is no applicable supporter 4), and ends the matching process S700. On the other hand, if a supporter candidate is selected (S1012: YES), the process proceeds to S1013.
  • the matching system 1 changes the conditions of the supporter 2 (supporter information) so that the user can flexibly respond.
  • a user interface for (relieving, etc.) may be provided, and the support organization candidate selection process S708 may be executed again based on the changed conditions.
  • the matching system 1 presents information to the support organization 3 and the consulter that it is difficult to select the supporter 4 and prompts them to cancel the selection. good too.
  • the matching device 100 determines the degree of similarity between the supporter information and the supporter information (what is the attribute of the supporter 4, how much the supporter 2
  • An index indicating whether the supporter is suitable to support the supporter (hereinafter referred to as "supporter similarity") is obtained.
  • the degree of similarity with the numerical value that is present is obtained as the degree of supporter similarity.
  • the calculation method of the support organization similarity is not necessarily limited, and for example, the matching degree of the content of each item corresponding to the support recipient information and the supporter information may be obtained by cosine similarity or the like.
  • the matching device 100 selects a supporter candidate by comprehensively evaluating the support organization similarity and the supporter similarity (S1014). For example, the matching device 100 selects a predetermined number (one or more) of supporters 4 as supporter candidates in descending order of the sum of the support organization similarity and the supporter similarity.
  • a user interface for setting the predetermined number may be provided in any of the components of the matching system 1 .
  • the matching device 100 subsequently transmits the supporter candidates selected in the supporter candidate selection process S711 (information on the selected supporter candidates) to the support organization server 300(1) (S712).
  • the support organization server 300(1) Upon receiving the supporter candidate from the matching device 100, the support organization server 300(1) transmits the received supporter candidate to the supporter terminal 200(1) via the first communication network 51 (S713).
  • the supporter terminal 200(1) When the supporter terminal 200(1) receives the supporter candidates from the supporter server 300(1), the supporter terminal 200(1) displays a screen prompting the user to select the supporter 4 from among the received supporter candidates (hereinafter referred to as "supporter selection screen 1100"). ) is displayed, and the selection of the supporter 4 is accepted from the user (S714).
  • FIG. 11 is an example of a supporter selection screen 1100 displayed by the supporter terminal 200(1) in S714 of FIG.
  • the supporter selection screen 1100 is, for example, a web page format screen displayed by a web browser.
  • the illustrated supporter selection screen 1100 has a supporter candidate selection condition display field 1110 and a supporter candidate display field 1120 .
  • a selection result transmission button 1130 is provided on the supporter selection screen 1100 .
  • the supporter candidate display field 1120 displays, for example, error information (there is no applicable support organization 3 or supporter 4), information indicating that it is difficult to select a supporter 4, or information prompting cancellation of selection.
  • the supporter candidate selection condition display column 1110 the contents of the supporter candidate selection condition used for selecting the support organization candidate and the supporter candidate in S708 are displayed. More specifically, the item 1111 column contains the item names of the supporter candidate selection conditions, the content 1112 column contains the content corresponding to each of the items 1111, and the essential condition 1113 column contains the items 1111. Information indicating whether or not each is an essential condition (in this example, "YES” if it is an essential condition, and "NO” if it is not an essential condition) is displayed.
  • the user selects the supporter 4 in the supporter candidate display column 1120 while confirming the contents of the supporter candidate selection condition display column 1110. do.
  • the information of the supporter 4 selected in the supporter candidate selection process S711 is evaluated (for example, by comprehensively determining the supporter similarity and the supporter similarity obtained evaluation) are displayed in descending order.
  • the user selects a suitable supporter candidate by operating the supporter candidate selection column 1121 (checking the check button).
  • a priority order column 1122 in the supporter candidate display field 1120 displays the priority order of the evaluation.
  • the support organization name 1123 displays the name of the support organization 3 to which the supporter 4 belongs.
  • Supporter 1124 displays the name of the supporter.
  • the selection result transmission button 1130 When the user operates the selection result transmission button 1130 after selecting the supporter candidate, the supporter selection result is transmitted.
  • the supporter terminal 200(1) transmits information indicating the supporter selected by the user (hereinafter referred to as "supporter selection result") to the support organization server 300(1). (S715).
  • the support organization server 300(1) transmits the received supporter selection result to the matching device 100 via the second communication network 52 (S716). .
  • the matching device 100 When receiving the supporter selection result from the supporter selection result, the matching device 100 identifies the supporter 3(x) to which the supporter 4 designated in the supporter selection result belongs, and identifies the supporter 3(x). Information indicating that the supporter 4 has been selected, that is, a supporter selection notification is transmitted to the support organization server 300(x) of 3(x) via the second communication network 52 (S717).
  • the support organization server 300(x) transmits the content of the supporter selection notification to the supporter terminal 200(x) of the supporter 4 identified from the information (S718). ).
  • the supporter terminal 200(x) When the supporter terminal 200(x) receives the content of the supporter selection notification from the support organization server 300(x), it presents (for example, displays) the content of the received supporter selection notification to the user.
  • the corresponding supporter 4 refers to the above information via the supporter terminal 200(x), and determines whether it is possible to support the supporter 2, for example, through the support organization 3 to which he/she belongs. Notify the support organization 3 that received the consultation about 2.
  • FIG. 12 shows an example of a screen displayed by the supporter terminal 200(x) at the time of the presentation (hereinafter referred to as "supporter selection notification screen 1200").
  • the supporter selection notification screen 1200 is, for example, a screen in a web page format displayed by a web browser.
  • the supporter selection notification screen 1200 has a display column 1210 for information on the supportee, a support available button 1230, and a support unavailable button 1240.
  • Information on the target supportee 2 is displayed in the display column 1210 for the information on the supportee.
  • information that can identify the individual of the support recipient 2 full name, address, etc.
  • the supporter 4 operates the available button 1230 when the supporter 4 is available, and operates the unavailable button 1240 when the supporter 4 is not available.
  • the content of the operation performed by the supporter 4 is notified to the support organization 3 that received the consultation about the supportee 2 via the first communication network 51 and the second communication network 52, for example.
  • suitable supporter 4 candidates suitable for supporting the supportee 2 are automatically selected. Therefore, in the support organization 3, it is possible to improve the efficiency of the work of selecting the supporter 4, which has conventionally been performed based on experience.
  • the matching system 1 first selects support organization candidates based on the support recipient information and the support organization information, narrows down the target support organization 3, and then selects as the second stage. Since only the supporter information of the support organization candidate is transmitted to the matching device 100, the calculation amount for the support organization 3 excluded in the first step is reduced, and the supporter candidate can be efficiently selected. In addition, since the matching system 1 requests the supporter information only from the selected support organization candidates, it is possible to prevent unnecessary transmission of personal information from the support organization 3 to the matching information provider 6. can be done.
  • the support organization 3 that received the consultation from the consulter inputs the support recipient information into the supporter terminal 200 and provides the input contents to the matching device 100 (support organization Configuration via supporter 4 of the consultation desk of 3).
  • the consulter operates his or her own information processing device (personal computer, smartphone, tablet, etc., hereinafter referred to as "consultant terminal 600").
  • the client terminal 600 provides the support recipient information to the matching device 100 via the second communication network 52 such as the Internet.
  • the seeker provides information about the supportee 2 from home without going to the support organization 3, and provides appropriate support for the supportee 2.
  • Person 4 can be selected efficiently.
  • the screen for the consultant to input the information of the supported person may be provided by, for example, a web server operated by the matching information provider 6, the support organization 3, or the like.
  • the basic configuration of the matching system 1 of the second embodiment is common to that of the first embodiment.
  • the matching system 1 of the second embodiment will be described below, focusing on the differences from the first embodiment.
  • FIG. 13 is a diagram showing a schematic configuration of the matching system 1 of the second embodiment.
  • the matching system 1 of the second embodiment includes one or more client terminals 600 communicably connected to the second communication network 52 .
  • FIG. 14 is a block diagram illustrating the main functions of the client terminal 600.
  • the client terminal 600 has functions of a storage unit 610 , a support recipient information reception unit 620 , and a support recipient information transmission unit 625 .
  • the storage unit 210 stores support recipient information 611 .
  • the support recipient information 611 includes support recipient information received from the consulter.
  • the support recipient information reception unit 620 receives support recipient information from the consulter.
  • the support recipient information received by the support recipient information reception unit 620 is stored in the storage unit 610 as the support recipient information 611 .
  • the support recipient information transmission unit 625 transmits the support recipient information received from the client by the support recipient information reception unit 620 to the matching device 100 via the second communication network 52 .
  • the example support recipient information 611 is one record (entry) having items such as name 6111, consultation classification 6112, address 6113, level of care 6114, support required item 6115, personality 6116, and the like. Configured. These items are the same as the items of the support recipient information 211 shown in FIG. 5C.
  • FIG. 16 shows that when the matching system 1 of the second embodiment receives the support recipient information from the client terminal 600, it searches for an appropriate supporter 4 who is suitable for supporting the support recipient 2.
  • FIG. 10 is a sequence diagram illustrating a process of generating matching information based on results (hereinafter referred to as “matching process S1600”); The matching process S1600 will be described below with reference to FIG.
  • the client terminal 600(1) first receives input of the support recipient information of the support recipient 2 from the client (S1601).
  • the client terminal 600(1) transmits a matching request to the matching device 100 together with the supportee information received from the client via the second communication network 52, and the matching device 100 sends the request together with the supportee information.
  • a matching request is received (S1603).
  • the matching device 100 acquires support recipient information (external) from the external server 400 (S704), similarly to the matching processing S700 of the first embodiment shown in FIG. to S705), selection of support organization candidates (S706 to S708), and selection of supporter candidates (S709 to S711).
  • the matching device 100 transmits information about the selected supporter candidate to the client terminal 600(1) via the second communication network 52 (S1612).
  • the client terminal 600(1) When the client terminal 600(1) receives the supporter candidates from the support organization server 300(1), the client terminal 600(1) prompts the client to select the supporter 4 from the received supporter candidates (for example, the screen shown in FIG. 11). A "supporter selection screen 1100") is displayed, and selection of the supporter 4 is accepted from the consulter (S1614). In order to prevent disclosure of the personal information of the supporter 4 more than necessary, information that can identify the individual of the supporter 4 (full name, full address, etc.) is not described on the supporter selection screen 1100 .
  • the client terminal 600(1) transmits information indicating the supporter 4 selected by the client (supporter selection result) to the matching device 100 via the second communication network 52 (S1616).
  • the consultant selects the supporter 4 from the supporter candidates. may be performed by
  • the matching device 100 notifies the support organization (x) of the supporter selection notification based on the received supporter selection result (S717 to S718) is performed.
  • the client since the information of the person being supported is input by the client, the client can identify the respondent (supporter 4, etc.) at the consultation desk of the support organization 3. Information about the support recipient 2 can be provided from home without intervening or visiting the support organization 3 . In addition, the support organization 3 can reduce the load of consultation reception work. Further, according to the matching system 1 of the second embodiment, it is possible to provide a mechanism for selecting the supporter 4 from the supporter candidates on the client side.
  • the present invention is not limited to the above embodiments, includes various modifications, and is not necessarily limited to having all the configurations described. It is also possible to replace part of the configuration of one embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of one embodiment. Moreover, it is possible to add, delete, or replace a part of the configuration of each embodiment with another configuration.
  • 1 matching system 2 support recipient, 3 support organization, 4 supporter, 6 matching information provider, 7 support recipient information provider, 51 first communication network, 52 second communication network, 100 matching device, 110 storage unit , 114 support recipient information (external), 120 matching request reception unit, 125 information acquisition management unit, 130 support organization candidate selection unit, 135 supporter candidate selection unit, 140 supporter candidate transmission unit, 145 supporter candidate selection result reception 150 matching information transmission unit 200 supporter terminal 210 storage unit 211 supporter information 212 supporter candidate information 213 supporter candidate selection result 220 supporter information reception unit 225 supporter information transmission 230 supporter candidate information reception unit 235 supporter candidate selection reception unit 240 supporter candidate selection result transmission unit 245 supporter selection notification reception unit 250 supporter selection notification presentation unit 300 support organization server 310 storage 311 support organization information, 312 supporter information, 313 supporter candidate information, 314 supporter candidate selection result, 315 supporter selection notification, 320 information management provision unit, 325 matching request transmission unit, 330 supporter candidate information reception unit , 335 Supporter candidate information transmission

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Abstract

La présente invention permet une sélection efficace et appropriée d'une personne effectuant une prise en charge appropriée pour prendre en charge une personne prise en charge. Ce système de mise en correspondance est configuré : pour stocker des informations de personne prise en charge qui sont des informations sur une personne prise en charge, des informations d'organisation de prise en charge qui sont des informations sur une organisation de prise en charge qui prend en charge la personne prise en charge, et des informations de personne effectuant une prise en charge qui sont des informations sur une personne effectuant une prise en charge qui appartient à chaque organisation de prise en charge ; pour calculer un degré de similarité d'organisation qui est le degré de similarité entre la personne prise en charge et chaque organisation de prise en charge sur la base des informations de personne prise en charge et des informations d'organisation de prise en charge concernant chaque organisation de prise en charge ; pour sélectionner un nombre prédéterminé d'organisations de prise en charge en tant qu'organisations de prise en charge candidates sur la base des degrés de similarité d'organisation ; pour utiliser les informations de personne prise en charge concernant la personne prise en charge et les informations de personne effectuant une prise en charge concernant une personne effectuant une prise en charge qui appartient aux organisations de prise en charge candidates pour calculer un degré de similarité de personne effectuant une prise en charge qui est le degré de similarité entre la personne prise en charge et la personne effectuant une prise en charge ; pour sélectionner un nombre prédéterminé de personnes effectuant une prise en charge en tant que personnes effectuant une prise en charge candidates sur la base des degrés de similarité d'organisation et des degrés de similarité de personne effectuant une prise en charge ; et pour fournir en sortie les personnes effectuant une prise en charge candidates sélectionnées.
PCT/JP2022/018540 2021-09-16 2022-04-22 Système de mise en correspondance et procédé de mise en correspondance WO2023042475A1 (fr)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005202689A (ja) * 2004-01-15 2005-07-28 Toshiba Corp 受診プラン作成支援システム
JP2020009092A (ja) * 2018-07-06 2020-01-16 富士通株式会社 入居施設情報出力プログラム、入居施設情報出力方法及び入居施設情報出力装置
WO2020071540A1 (fr) * 2018-10-05 2020-04-09 日本電気株式会社 Dispositif d'aide à l'appariement, procédé d'aide à l'appariement, et support d'informations
US20210103939A1 (en) * 2019-10-08 2021-04-08 LifestyleCX, Inc. Computerised system and method for matching a user to a caregiver or a caregiving facility
JP6875768B1 (ja) * 2019-12-16 2021-05-26 ライフ・イノベーション株式会社 在宅介護マッチングシステム

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2005202689A (ja) * 2004-01-15 2005-07-28 Toshiba Corp 受診プラン作成支援システム
JP2020009092A (ja) * 2018-07-06 2020-01-16 富士通株式会社 入居施設情報出力プログラム、入居施設情報出力方法及び入居施設情報出力装置
WO2020071540A1 (fr) * 2018-10-05 2020-04-09 日本電気株式会社 Dispositif d'aide à l'appariement, procédé d'aide à l'appariement, et support d'informations
US20210103939A1 (en) * 2019-10-08 2021-04-08 LifestyleCX, Inc. Computerised system and method for matching a user to a caregiver or a caregiving facility
JP6875768B1 (ja) * 2019-12-16 2021-05-26 ライフ・イノベーション株式会社 在宅介護マッチングシステム

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