WO2022269958A1

WO2022269958A1 - Transfer device

Info

Publication number: WO2022269958A1
Application number: PCT/JP2022/000734
Authority: WO
Inventors: 雅弥田中
Original assignee: 日本電気株式会社
Priority date: 2021-06-21
Filing date: 2022-01-12
Publication date: 2022-12-29

Abstract

A transfer device 600 comprises a condition detection unit 621 for confirming whether a notification incoming status satisfies a predetermined condition, and a transfer unit 622 which, in accordance with the result of confirmation made by the condition detection unit 621, transfers a notification to an external device.

Description

transfer device

The present invention relates to a transfer device, a transfer method, and a recording medium.

The technology used by police and fire departments to receive emergency calls is well known.

For example, in Patent Document 1, a command stand that is placed in each of a plurality of fire command headquarters, receives a 119 call to each fire command headquarters and sends out a command according to the content of the report, and a command stand sent from the command stand A fire command system is described that has a command control unit for processing commands and a complementary line connecting a plurality of command control units together. According to Patent Document 1, each of the command tables has an input section and a switching means. The input unit is configured to select any one of the fire command headquarters in which the command control device other than the command control device to which the own command console is directly connected is arranged. Further, the switching means causes the command console to function as a command console connected to the command control device arranged at the fire command headquarters selected by the input unit.

JP-A-2006-332721

In the case of the technology described in Patent Document 1, the command desk on the side of the command headquarters that is not available performs the switching operation. Therefore, for example, when an emergency call suddenly concentrates on a certain command center, it may not be possible to receive the emergency call due to reasons such as failure to switch over to the command consoles belonging to other command centers. As described above, there is a problem that it is sometimes difficult to receive an emergency call when emergency calls are concentrated.

Therefore, the object of the present invention is to provide a transfer device, a transfer method, and a program that solve the problem that it may be difficult to receive emergency calls when emergency calls are concentrated.

In order to achieve such an object, a transfer device, which is one form of the present disclosure,
a condition detection unit that checks whether the incoming status of the notification satisfies a predetermined condition;
a forwarding unit that forwards the notification to an external device according to the result of confirmation by the condition detecting unit;
It has a configuration of

In addition, a transfer method that is another aspect of the present disclosure includes:
The information processing device
Confirm whether the incoming status of the report satisfies the predetermined conditions,
It has a configuration in which the notification is forwarded to the external device according to the confirmation result.

In addition, a recording medium that is another aspect of the present disclosure includes:
information processing equipment,
Confirm whether the incoming status of the report satisfies the predetermined conditions,
It is a computer-readable recording medium in which a program for realizing a process of forwarding a report to an external device according to the confirmation result is recorded.

According to the configurations described above, it is possible to provide a transfer device, a transfer method, and a recording medium that can receive emergency calls even when emergency calls are concentrated.

1 is a diagram showing a configuration example of a notification system according to the first embodiment of the present disclosure; FIG. 3 is a block diagram showing a configuration example of a transfer device; FIG. It is a figure which shows an example of terminal information. It is a block diagram which shows the structural example of a terminal device. 4 is a flow chart showing an operation example of a transfer device; FIG. 11 is a block diagram showing another configuration example of the transfer device; FIG. 11 is a block diagram showing another configuration example of the transfer device; FIG. 11 is a diagram illustrating a hardware configuration example of a transfer device according to the second embodiment of the present disclosure; FIG. 3 is a block diagram showing a configuration example of a transfer device; FIG.

[First embodiment]
A first embodiment of the present disclosure will be described with reference to FIGS. 1 to 7. FIG. FIG. 1 is a diagram showing a configuration example of a notification system 100. As shown in FIG. FIG. 2 is a block diagram showing a configuration example of the transfer device 200. As shown in FIG. FIG. 3 is a diagram showing an example of the terminal information 221. As shown in FIG. FIG. 4 is a block diagram showing a configuration example of the terminal device 500. As shown in FIG. FIG. 5 is a flowchart illustrating an operation example of the transfer device. 6 and 7 are block diagrams showing other configuration examples of the transfer device 200. FIG.

In the first embodiment of the present disclosure, the reporting system 100 that receives reports such as emergency reports from the reporting device 300 will be described. As will be described later, the transfer device 200 confirms whether or not the incoming status of the report satisfies a predetermined condition in response to the incoming report. Then, when the incoming state of the report satisfies the condition, the transfer device 200 transfers the report to the terminal device 500 owned by the dispatcher (for example, an off-duty dispatcher). Also, the transfer device 200 transmits information necessary for processing the report to the terminal device 500 that transferred the report. After that, the transfer device 200 acquires information according to the processing result of the notification from the terminal device 500 .

FIG. 1 shows a configuration example of the notification system 100. Referring to FIG. 1, the notification system 100 has, for example, a transfer device 200, a notification device 300, a command device 400, and a terminal device 500. FIG. As shown in FIG. 1, the transfer device 200 and the notification device 300 can be connected to communicate with each other via wired or wireless communication. For example, the transfer device 200 can be connected to the reporting device 300 via a call control exchange or a line network. Further, the transfer device 200 and the command device 400 are connected so as to be able to communicate with each other via wired or wireless communication. Also, the transfer device 200 and the terminal device 500 are connected so as to be able to communicate with each other via wired or wireless communication.

The transfer device 200 is an information processing device that transfers a report to the command device 400 or the terminal device 500 according to the incoming status of the report. For example, the transfer device 200 transfers the notification to the command device 400 or the terminal device 500 according to the current reception status of the notification. The transfer device 200 may transfer the notification to the command device 400 or the terminal device 500 according to the estimated reception status of the notification. As an example, the transfer device 200 is installed at a predetermined location such as a command center of a fire station. The transfer device 200 may be implemented on a cloud or the like.

2 shows a configuration example of the transfer device 200. FIG. Referring to FIG. 2, the transfer device 200 has, for example, a communication I/F section 210, a storage section 220, and an arithmetic processing section 230 as main components.

The communication I/F unit 210 consists of a data communication circuit. Communication I/F section 210 performs data communication with reporting device 300, command device 400, terminal device 500, etc., which are connected via a network and a communication line.

The storage unit 220 is a storage device such as a hard disk or memory. The storage unit 220 stores processing information and programs 224 necessary for various processes in the arithmetic processing unit 230 . The program 224 realizes various processing units by being read and executed by the arithmetic processing unit 230 . The program 224 is read in advance from an external device or recording medium via a data input/output function such as the communication I/F section 210 and stored in the storage section 220 . Main information stored in the storage unit 220 includes, for example, terminal information 221, incoming status information 222, report content information 223, and the like.

The terminal information 221 includes information related to the terminal device 500, such as information about the dispatcher holding the terminal device 500 and information indicating the position of the terminal device 500. For example, the terminal information 221 is used when the transfer destination selection unit 233 selects the terminal device 500 as the transfer destination. Terminal information 221 is input/acquired in advance via communication I/F section 210 or the like and stored in storage section 220 .

FIG. 3 shows an example of the terminal information 221. Referring to FIG. 3, the terminal information 221 includes identification information, area information, and attribute information, for example. Here, the identification information is information for identifying the terminal device 500 . Identification information is uniquely given to each terminal device 500 in advance. Also, the area information indicates the position where the terminal device 500 or the like exists. For example, the area information indicates the position where the dispatcher who has the terminal device 500 is staying. Also, the area information may indicate the area where the dispatcher having the terminal device 500 is good, instead of the position of the terminal device 500 or the dispatcher, or together with the above information. In addition, the area in which the dispatcher is good may be determined according to the place of residence, birthplace, place of arrival, and the like of the dispatcher. Also, the attribute information indicates the attribute to which the dispatcher carrying the terminal device 500 belongs. Attributes include, for example, information indicating the type of response such as emergency response or fire response, information indicating the field of specialty, information indicating the hometown, information indicating the history of appointment, information indicating the time period in which it can be handled, etc. It is possible to include the attributes of the dispatcher that can be used when making a selection. The attributes may include the attributes of the dispatcher other than those exemplified above.

Note that FIG. 3 shows an example of the terminal information 221. The terminal information 221 may include information other than the information illustrated in FIG. 3 that can be utilized when selecting a transfer destination.

The incoming call status information 222 indicates the incoming call status of the report. For example, the communication status information 222 indicates the current incoming call status. The incoming status information 222 may include information for estimating the incoming status of reports in the future. For example, the incoming status information 222 is appropriately changed according to the incoming status of the notification, the response status of the command device 400, and the like.

For example, the incoming call status information 222 indicates the usage status of the line as the incoming call status of the report. Here, the line usage status includes information such as the number of lines that can be used for reporting, the number of lines that are currently in use, identification information indicating the command device 400 that is currently responding to a report, and information indicating that a busy state has been detected. , and so on.

In addition, the incoming status information 222 can include information other than the usage status of the line, such as information for estimating the incoming status of the report. For example, the incoming call status information 222 includes information indicating a warning from a communication carrier such as information indicating an increase in communication volume received from a communication carrier, information regarding an emergency received from related organizations such as the police and the press, and information regarding the same incident. information indicating the number of reports determined to be reports, information indicating the occurrence of a predetermined event within the jurisdiction, weather information such as temperature and precipitation, and advisory/warning information. The number of reports indicated by the report number information may be measured according to input from the command device 400 or the terminal device 500 that processes the report, or information indicating the position of the reporting device 300 that made the report. may be measured based on For example, the transfer device 200 or the like may count the number of reports by determining that reports from within a predetermined range are reports about the same incident.

The report content information 223 indicates predetermined information corresponding to the report. The report content information 223 includes information for identifying the report, information indicating the date and time of the report, information indicating the type of disaster that caused the report, such as fire or accident, information indicating the content of the report, information indicating the content of the arrangement, etc. The report content information 223 may include information other than the above examples. For example, the report content information 223 is updated by the correspondence information receiving section 236 .

The arithmetic processing unit 230 has an arithmetic device such as a CPU and its peripheral circuits. The arithmetic processing unit 230 reads the program 224 from the storage unit 220 and executes it, so that the hardware and the program 224 work together to realize various processing units. Main processing units realized by the arithmetic processing unit 230 include, for example, a report detection unit 231, a condition detection unit 232, a transfer destination selection unit 233, a report transfer unit 234, a necessary information transmission unit 235, a correspondence information reception unit 236, and the like. There is

The report detection unit 231 detects the arrival of the report sent by the reporting device 300 .

The condition detection unit 232 checks whether the incoming status of the report satisfies a predetermined condition. Moreover, the condition detection unit 232 determines whether to process the notification by the command device 400 or transfer it to the terminal device 500 according to the confirmation result of the conditions. For example, the condition detection unit 232 determines that the notification is to be processed by the command device 400 when the condition is not satisfied. In this case, the notification is received and processed by any command device 400 . On the other hand, the condition detection unit 232 determines to transfer the notification to the terminal device 500 when the condition is satisfied. In this case, the notification is transferred to the terminal device 500 by the processing described later. For example, when the notification detection unit 231 detects an incoming notification, the condition detection unit 232 confirms whether or not the condition is satisfied. The condition detection unit 232 may be configured to confirm whether or not the condition is satisfied at predetermined intervals.

For example, the condition detection unit 232 checks whether or not the incoming status of the report satisfies a predetermined condition based on the incoming status information 222 . As an example, condition detection section 232 checks whether the number of available lines included in incoming call status information 222 is equal to or less than a predetermined value. Then, if the number of usable lines is equal to or less than the predetermined value, the condition detection unit 232 determines that the condition is satisfied and that the notification is transferred to the terminal device 500 . On the other hand, when the number of usable lines exceeds the predetermined value, the condition detection unit 232 determines that the notification is to be processed by the command device 400 assuming that the condition is not satisfied. Note that the predetermined value is 0, for example. The predetermined value may be a value other than 0. Also, the predetermined value may be a predetermined value, or may be a value that varies according to the number of usable lines, the availability of lines, the information for estimation, and the like.

In addition, the condition detection unit 232 may determine whether to process the report by the command device 400 or transfer it to the terminal device 500 based on whether the number of times indicated by the number of reports information exceeds a predetermined number of times. For example, the condition detection unit 232 may determine to transfer the report to the terminal device 500 by detecting the occurrence of an incoming call status emergency when the number of times indicated by the report count information exceeds a predetermined number. Note that the predetermined number of times may be any value. Moreover, the condition detection unit 232 may determine to transfer to the terminal device 500 when a busy state is detected.

In addition, the condition detection unit 232 adds predetermined information such as information indicating an alarm warning from a communication carrier, information regarding the occurrence of an emergency, information indicating the occurrence of a predetermined event, predetermined warning/warning information, etc. to the incoming call status information 222. If it is included, it may be determined to transfer the notification to the terminal device 500 by judging that the reception condition of the notification is estimated to deteriorate. The condition detection unit 232 may determine to forward the report to the terminal device 500 when more than one of the information exemplified above is included in the incoming call status information 222 .

For example, the condition detection unit 232 determines whether or not to transmit a report to the terminal device 500 by at least one of the above-exemplified methods or a combination thereof. Note that the condition detection unit 232 may be configured to determine whether or not to include the terminal device 500 in the notification process destination candidates according to the confirmation result of the conditions. In other words, the condition detection unit 232 is configured to determine whether to process the notification only with the command device 400 or to process the notification by adding the terminal device 500 to the command device 400 according to whether the condition is satisfied or not. good too.

The transfer destination selection unit 233 selects the terminal device 500 as the transfer destination. For example, the transfer destination selection unit 233 selects the terminal device 500 as the transfer destination in accordance with the determination by the condition detection unit 232 to transfer to the terminal device 500 . When the condition detection unit 232 has determined in advance to transfer to the terminal device 500, the transfer destination selection unit 233 selects the terminal device 500 as the transfer destination according to the detection of the report by the report detection unit 231. You may

For example, the forwarding destination selection unit 233 transmits to all the terminal devices 500 that a report has been received, and selects the terminal device 500 to which the report is to be forwarded according to the response from the terminal device 500 . In other words, the forwarding destination selection unit 233 can determine the terminal device 500 to which the report is forwarded according to the result of the selection by the dispatcher who operates the terminal device 500, such as "can handle/cannot handle". If there are a plurality of terminal devices 500 that can be handled, the transfer destination selection unit 233 may select the terminal device 500 as the transfer destination by any method, such as the order of publication in the terminal information 221 or the order of responses. .

Also, the transfer destination selection unit 233 refers to the area information included in the terminal information 221 and selects the terminal device 500 to which the report is to be transferred. For example, the forwarding destination selection unit 233 acquires report location information indicating the location of the reporting device 300 to which the report was sent, and selects the terminal device 500 corresponding to the area information indicating the area to which the reporting device 300 is located. The terminal device 500 is selected as the transfer destination.

In addition, the forwarding destination selection unit 233 selects the terminal device 500 to which the report is forwarded according to the result of selection by the reporting device 300 that made the report. For example, the transfer destination selection unit 233 acquires from the reporting device 300 information indicating which of ambulance or fire fighting is desired, and selects the terminal device 500 according to the acquired request. As an example, when emergency is selected by the reporting device 300 , the transfer destination selection unit 233 selects the terminal device 500 to be the transfer destination from among the specific terminal devices 500 specified based on the terminal information 221 . On the other hand, when fire fighting is selected by the reporting device 300 , the transfer destination selection unit 233 selects the terminal device 500 to be the transfer destination from among all the terminal devices 500 .

Also, the transfer destination selection unit 233 selects the terminal device 500 to which the report is transferred, based on the attribute included in the terminal information 221 . For example, the transfer destination selection unit 233 can select the selected terminal device 500 by selecting the terminal device 500 according to the content of the report such as the field of specialty, based on the content of the report and the attribute. In addition, the forwarding destination selection unit 233 may select the terminal device 500 possessed by a dispatcher with a predetermined or more work history when it is assumed that handling becomes complicated based on the content of the report. Note that the report content for determining the forwarding destination may be obtained by any means such as receiving input of information from the reporting device 300 .

The forwarding destination selection unit 233 can select the terminal device 500 to which the report is to be forwarded by using one of the above-exemplified methods or a combination of multiple methods.

The report transfer unit 234 transfers the report to the terminal device 500 selected by the transfer destination selection unit 233. Forwarding of notifications may be accomplished using known means. In response to the transfer of the report by the report transfer unit 234, the terminal device 500 accepts the report, and a call between the reporting device 300 and the terminal device 500 is started.

The necessary information transmission unit 235 transmits information necessary for processing the report to the transfer destination terminal device 500 . For example, the necessary information transmission unit 235 transmits information that can be used when processing a report in the command device 400, such as information indicating the availability of vehicles and information indicating the status of other reports, to the terminal device 500. . The terminal device 500 can behave as a virtual command device 400 by the necessary information transmission unit 235 transmitting information necessary for processing the notification to the terminal device 500 .

The correspondence information receiving unit 236 acquires information according to the processing result of the notification from the terminal device 500 that transferred the notification. The correspondence information receiving unit 236 then stores the acquired information as the report content information 223 .

For example, the response information receiving unit 236 indicates information indicating the date and time of the report, information indicating the type of disaster that caused the report such as a fire or accident, information indicating the details of the report, and details of arrangements in response to the report. acquires information according to the processing result of the notification indicating at least part of the information, etc.; The correspondence information receiving unit 236 may acquire information other than the above examples.

An example of the configuration of the transfer device 200 has been described above.

The reporting device 300 is an information processing device that reports. For example, reporting device 300 may be a general portable terminal such as a smart phone. The reporting device 300 is owned by a reporting person who reports, and is operated by the reporting person.

For example, the reporting device 300 reports according to the operation of the reporting person. Further, the reporting device 300 can transmit GPS positioning information acquired by the GPS function or the like to the transfer device 200 when reporting. A report from the reporting device 300 is detected by the transfer device 200 and received and processed by the command device 400 or the terminal device 500 .

Note that the notification device 300 may be configured to transmit the content of the notification to the transfer device 200 in the form of character information or the like via a communication network such as the Internet while making a notification. The transmission of the content of the report by the reporting device 300 may be realized using known means.

The command device 400 is an information processing device that receives and processes reports. For example, command device 300 may also be called a command stand. Command device 400 is installed at a predetermined location such as a fire station. The configuration of command device 400 may be known.

The terminal device 500, like the command device 400, is an information processing device that receives and processes reports. For example, terminal device 500 is a portable device. The terminal device 500 is configured to be able to process the notification in the same manner as the command device 400 . The terminal device 500 is owned by a commander staying outside the command center, such as an off-duty commander or a commander on a business trip or out of the office, and is operated by the commander. In other words, the terminal device 500 is an external device that exists outside the command center.

4 shows a configuration example of the terminal device 500. FIG. Referring to FIG. 4, the terminal device 500 has, for example, a call section 510, a processing section 520, and a transmission section 530. FIG. For example, the terminal device 500 has an arithmetic device such as a CPU and a storage device (not shown). For example, the terminal device 500 can realize each of the above processing units by executing a program stored in a storage device by an arithmetic device.

The communication unit 510 is configured to communicate with the reporter who operates the reporting device 300 when the report is transferred. The configuration of call unit 510 may be a known one.

The processing unit 520 processes the report, such as arranging for a vehicle in response to the report. For example, as described above, the transfer device 200 transmits information necessary for processing the report. Processing unit 520 implements the function of virtual command device 400 using the received information. In other words, the processing unit 520 uses the information received from the transfer device 200 to provide the commander who operates the terminal device 500 with an environment equivalent to a virtual command center. In addition, the processing unit 520 performs processing according to the report, such as arranging a vehicle, according to the operation from the dispatcher who operates the terminal device 500 .

The transmission unit 530 transmits information according to the processing result of the processing unit 520 to the transfer device 200 . The information transmitted by the transmission unit 530 is stored in the storage unit 220 as the report content information 223 by the corresponding information reception unit 236 .

The above is an example of the configuration of the notification system 100. Next, an operation example of the transfer device 200 will be described with reference to FIG.

The notification detection unit 231 detects an incoming notification sent by the notification device 300 (step S101).

The condition detection unit 232 confirms whether or not the incoming status of the report satisfies a predetermined condition (step S102). For example, the condition detection unit 232 checks whether the incoming status of the report satisfies a predetermined condition based on the incoming status information 222 . In addition, the process of step S102 may be performed in advance.

If the conditions are not met (step S102, No), the report is accepted and processed by the command device 400 (step S106). The notification processing in the command device 400 may be the same as that generally performed. On the other hand, if the condition is satisfied (step S102, Yes), the transfer destination selection unit 233 selects the terminal device 500 as the transfer destination (step S103). For example, the transfer destination selection unit 233 can select the terminal device 500 as the transfer destination based on at least one of the response from the terminal device 500, the terminal information 221, the selection of the notification device 300, and the like.

The report transfer unit 234 transfers the report to the terminal device 500 selected by the transfer destination selection unit 233. Further, the necessary information transmitting unit 235 transmits information necessary for processing the report to the transfer destination terminal device 500 (step S104).

The correspondence information receiving unit 236 acquires information corresponding to the processing result of the notification from the terminal device 500 that transferred the notification (step S105). The correspondence information receiving unit 236 then stores the acquired information as the report content information 223 .

Thus, the transfer device 200 has a condition detection section 232 and a message transfer section 234. With such a configuration, the notification transfer section 234 can transfer a notification to the terminal device 500 when the condition detection section 232 detects a predetermined condition. As a result, when emergency calls are concentrated and the command device 400 cannot finish processing the calls, the terminal device 500 can be used to process the calls. This makes it possible to receive an emergency call even when emergency calls are concentrated.

The transfer device 200 also has a transfer destination selection unit 233 . According to such a configuration, the report transfer section 234 can transfer the report to the terminal device 500 selected by the transfer destination selection section 233 . As a result, the notification can be transferred to the terminal device 500 more appropriate as the transfer destination of the notification.

The transfer device 200 also has a necessary information transmission unit 235 . According to such a configuration, the necessary information transmitting unit 235 can transmit the information necessary for processing the report to the terminal device 500 of the transfer destination. As a result, the terminal device 500 can handle the report more appropriately.

The transfer device 200 also has a correspondence information reception unit 236 . With such a configuration, the correspondence information receiving section 236 can store the information received from the terminal device 500 as the report content information 223 in the storage section 220 . As a result, even if the terminal device 500 existing outside the command center processes the report, the processing results can be collected in the command center (transfer device 200). As a result, even if the terminal device 500 outside the command center processes the reports, statistical information such as the number of reports per year can be collected without omission.

Note that the configuration of the transfer device 200 is not limited to the case illustrated in FIG. For example, FIG. 6 shows another configuration example of the transfer device 200 . Referring to FIG. 6, the arithmetic processing unit 230 of the transfer device 200 can have a notification prediction unit 237 in addition to the configuration illustrated in FIG. 2 by executing the program 224 stored in the storage unit 220 .

The report prediction unit 237 predicts the number of reports and the frequency of reports based on weather information, nearby event information, and the like. For example, the report predicting unit 237 predicts an increase in reports when the temperature is above a predetermined level, when an alarm is issued, when the amount of precipitation exceeds a predetermined value, and the like.

In addition, the report prediction unit 237 can transmit guidance to the terminal device 500 based on the prediction result. For example, when predicting an increase in the number of reports, the report prediction unit 237 can notify the terminal device 500 that there is a possibility that the report will be forwarded. The report prediction unit 237 uses the terminal information 221 to identify the terminal device 500 corresponding to the event that caused the increase in reports to be predicted, and the possibility that the report will be transferred to the identified terminal device 500. You may be notified that there is For example, when predicting an increase in the number of reports due to an increase in precipitation, the report prediction unit 237 identifies a terminal device 500 that specializes in an area where there is a possibility of flooding, and forwards the report to the identified terminal device 500. You may be notified that there is a possibility that

Note that the result of prediction by the report prediction unit 237 may be used, for example, when the condition detection unit 232 detects conditions. For example, the predetermined value may be changed according to the result of prediction by the report prediction section 237 .

Also, FIG. 7 shows another configuration example of the transfer device 200 . Referring to FIG. 7, the arithmetic processing unit 230 of the transfer device 200 can have a monitoring unit 238 in addition to the configuration illustrated in FIG. 2 or 6 by executing the program 224 stored in the storage unit 220. I can.

The monitoring unit 238 monitors character information input to a predetermined message transmission application or the like. For example, the monitoring unit 238 detects that there is a report when predetermined character information is input to a message transmission application or the like. A result of detection by the monitoring unit 238 can be transmitted to the command device 400 or the terminal device 500, for example.

Note that the monitoring unit 238 can be configured to perform the monitoring process described above when the condition detection unit 232 detects that the condition is satisfied. The monitoring by the monitoring unit 238 may be started at the same time as the transfer to the terminal device 500 is started, or may be started after or before the transfer to the terminal device 500 is started. For example, the condition detection unit 232 may be configured to have a plurality of predetermined values so as to perform step-by-step determination such as determination of transfer monitoring and determination of start of monitoring.

Also, the monitoring unit 238 may be configured to automatically output predetermined character information to a message transmission application or the like. The output of character information to the message sending application may be realized using a known technique.

Note that the command device 400 may have at least some of the functions of the transfer device 200 described in this embodiment. In other words, at least some of the command devices 400 included in the reporting system 100 may have at least some of the functions of the transfer device 200 described in this embodiment. In other words, the command device 400 may be configured to act as the transfer device 200 . In such a configuration, the notification system 100 does not need to include the transfer device 200 .

[Second embodiment]
Next, a second embodiment of the present invention will be described with reference to FIGS. 8 and 9. FIG. In the second embodiment of the present invention, an overview of the configuration of a transfer device 600, which is an information processing device, will be described.

FIG. 8 shows a hardware configuration example of the transfer device 600 . Referring to FIG. 8, the transfer device 600 has the following hardware configuration as an example.
- CPU (Central Processing Unit) 601 (arithmetic unit)
・ROM (Read Only Memory) 602 (storage device)
・RAM (Random Access Memory) 603 (storage device)
Program group 604 loaded into RAM 603
- Storage device 605 for storing program group 604
A drive device 606 that reads and writes a recording medium 610 outside the information processing device
- A communication interface 607 that connects to a communication network 611 outside the information processing apparatus
An input/output interface 608 for inputting/outputting data
A bus 609 connecting each component

Also, the transfer device 600 can realize the functions of the condition detection unit 621 and the transfer unit 622 shown in FIG. The program group 604 is stored in the storage device 605 or the ROM 602 in advance, for example, and is loaded into the RAM 603 or the like by the CPU 601 as necessary and executed. The program group 604 may be supplied to the CPU 601 via the communication network 611 or stored in the recording medium 610 in advance, and the drive device 606 may read the program and supply it to the CPU 601 .

Note that FIG. 8 shows a hardware configuration example of the transfer device 600 . The hardware configuration of transfer device 600 is not limited to the case described above. For example, the transfer device 600 may be configured from a part of the configuration described above, such as without the drive device 606 .

The condition detection unit 621 checks whether the incoming status of the report satisfies a predetermined condition. For example, the condition detection unit 621 checks whether or not the condition that the number of lines that can be used for reporting is equal to or less than a predetermined value is satisfied.

The forwarding unit 622 forwards the notification to the external device according to the result of confirmation by the condition detection unit 621.

Thus, the transfer device 600 has a condition detection section 621 and a transfer section 622 . According to such a configuration, the transfer section 622 can transfer the notification to the external device according to the result of confirmation by the condition detection section 621 . As a result, when the emergency calls are concentrated and the processing of the calls cannot be finished, it becomes possible to process the calls by utilizing the external device. This makes it possible to receive an emergency call even when emergency calls are concentrated.

An information processing device such as the transfer device 600 described above can be realized by installing a predetermined program in the information processing device. Specifically, the program, which is another aspect of the present invention, confirms with the information processing device such as the transfer device 600 whether or not the incoming state of the notification satisfies a predetermined condition, and transmits the notification according to the result of the confirmation. It is a program for realizing the process of transferring to an external device.

In addition, the incoming call method executed by the information processing device such as the transfer device 600 described above confirms with the information processing device whether or not the incoming state of the notification satisfies a predetermined condition, and depending on the result of the confirmation, sends the notification. It is a program for realizing the process of transferring to an external device.

Even the invention of the program (or recording medium) or transfer method having the above configuration can achieve the above object of the present invention because it has the same actions and effects as the above case. .

<Appendix>
Some or all of the above embodiments may also be described as the following appendices. An outline of the transfer device and the like according to the present invention will be described below. However, the present invention is not limited to the following configurations.

(Appendix 1)
a condition detection unit that checks whether the incoming status of the notification satisfies a predetermined condition;
a forwarding unit that forwards the notification to an external device according to the result of confirmation by the condition detecting unit;
a transfer device.
(Appendix 2)
The transfer device according to Appendix 1,
The condition detection unit confirms whether or not a condition that the number of lines available for responding to a message is equal to or less than a predetermined value is satisfied.
(Appendix 3)
The transfer device according to Supplementary Note 1 or Supplementary Note 2,
The condition detection unit confirms whether or not the condition that the predetermined information related to the notification is received is satisfied.
(Appendix 4)
The transfer device according to any one of appendices 1 to 3,
Having a selection unit that selects the external device to which the report is to be transferred,
A transfer device, wherein the transfer unit transfers a message to the external device selected by the selection unit.
(Appendix 5)
The transfer device according to appendix 4,
The selection unit selects the external device to which the report is to be transferred, based on at least one of information indicating the position of the external device and information about a dispatcher having the external device.
(Appendix 6)
The transfer device according to appendix 4 or appendix 5,
The transfer device, wherein the selection unit transmits to the external device that there is a report, and selects an external device to which the report is transferred according to a response from the external device.
(Appendix 7)
The transfer device according to any one of appendices 1 to 6,
A transfer device having a transmission unit for transmitting information necessary for processing a report to the external device of a transfer destination.
(Appendix 8)
The transfer device according to any one of appendices 1 to 7,
having a receiving unit that acquires information according to the processing result of the report from the external device to which it is transferred;
The transfer device, wherein the reception unit stores the acquired information in a storage device.
(Appendix 9)
The information processing device
Confirm whether the incoming status of the report satisfies the predetermined conditions,
A forwarding method for forwarding a message to an external device according to the result of confirmation.
(Appendix 10)
information processing equipment,
Confirm whether the incoming status of the report satisfies the predetermined conditions,
A program that realizes the process of forwarding a report to an external device according to the confirmation result.

The programs described in each of the above embodiments and supplementary notes are stored in a storage device or recorded in a computer-readable recording medium. For example, the recording medium is a portable medium such as a flexible disk, an optical disk, a magneto-optical disk, and a semiconductor memory.

Although the present invention has been described with reference to the above-described embodiments, the present invention is not limited to the above-described embodiments. Various changes that can be understood by those skilled in the art can be made to the configuration and details of the present invention within the scope of the present invention.

In addition, the present invention enjoys the benefit of the priority claim based on the patent application of Japanese Patent Application No. 2021-102443 filed on June 21, 2021 in Japan. The contents are hereby incorporated by reference in their entirety.

100 Notification system 200 Transfer device 210 Communication I/F unit 220 Storage unit 221 Terminal information 222 Incoming status information 223 Report content information 224 Program 230 Operation processing unit 231 Report detection unit 232 Condition detection unit 233 Transfer destination selection unit 234 Report transfer unit 235 Necessary information transmitting unit 236 Corresponding information receiving unit 237 Notification prediction unit 238 Monitoring unit 300 Notification device 400 Command device 500 Terminal device 510 Communication unit 520 Processing unit 530 Transmission unit 600 Transfer device 601 CPU
602 ROMs
603 RAM
604 program group 605 storage device 606 drive device 607 communication interface 608 input/output interface 609 bus 610 recording medium 611 communication network 621 condition detection unit 622 transfer unit

Claims

a condition detection unit that checks whether the incoming status of the notification satisfies a predetermined condition;
a forwarding unit that forwards the notification to an external device according to the result of confirmation by the condition detecting unit;
a transfer device.
The transfer device according to claim 1,
The condition detection unit confirms whether or not a condition that the number of lines available for responding to a message is equal to or less than a predetermined value is satisfied.
The transfer device according to claim 1 or claim 2,
The condition detection unit confirms whether or not the condition that the predetermined information related to the notification is received is satisfied.
The transfer device according to any one of claims 1 to 3,
Having a selection unit that selects the external device to which the report is to be transferred,
A transfer device, wherein the transfer unit transfers a message to the external device selected by the selection unit.
The transfer device according to claim 4,
The selection unit selects the external device to which the report is to be transferred, based on at least one of information indicating the position of the external device and information about a dispatcher having the external device.
The transfer device according to claim 4 or claim 5,
The transfer device, wherein the selection unit transmits to the external device that there is a report, and selects an external device to which the report is transferred according to a response from the external device.
The transfer device according to any one of claims 1 to 6,
A transfer device having a transmission unit for transmitting information necessary for processing a report to the external device of a transfer destination.
The transfer device according to any one of claims 1 to 7,
having a receiving unit that acquires information according to the processing result of the report from the external device to which it is transferred;
The transfer device, wherein the reception unit stores the acquired information in a storage device.
The information processing device
Confirm whether the incoming status of the report satisfies the predetermined conditions,
A forwarding method for forwarding a message to an external device according to the result of confirmation.
information processing equipment,
Confirm whether the incoming status of the report satisfies the predetermined conditions,
A computer-readable recording medium that records a program for realizing the process of forwarding a report to an external device according to the confirmation result.