WO2022239182A1 - Automatic vending system and automatic vending method for automatic vending system - Google Patents
Automatic vending system and automatic vending method for automatic vending system Download PDFInfo
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- WO2022239182A1 WO2022239182A1 PCT/JP2021/018200 JP2021018200W WO2022239182A1 WO 2022239182 A1 WO2022239182 A1 WO 2022239182A1 JP 2021018200 W JP2021018200 W JP 2021018200W WO 2022239182 A1 WO2022239182 A1 WO 2022239182A1
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- Prior art keywords
- food
- transaction information
- locker device
- store
- cooked
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- 238000000034 method Methods 0.000 title claims description 20
- 235000013305 food Nutrition 0.000 claims abstract description 225
- 238000000151 deposition Methods 0.000 claims abstract description 30
- 238000010411 cooking Methods 0.000 claims description 35
- 238000012790 confirmation Methods 0.000 claims description 27
- 235000021487 ready-to-eat food Nutrition 0.000 claims description 8
- 238000012546 transfer Methods 0.000 claims description 8
- 230000003213 activating effect Effects 0.000 claims description 5
- 230000006870 function Effects 0.000 description 41
- 238000004891 communication Methods 0.000 description 23
- 238000007726 management method Methods 0.000 description 18
- 238000010586 diagram Methods 0.000 description 15
- 238000012545 processing Methods 0.000 description 12
- 235000021438 curry Nutrition 0.000 description 11
- 230000008569 process Effects 0.000 description 10
- 238000009413 insulation Methods 0.000 description 8
- 235000021156 lunch Nutrition 0.000 description 8
- 238000005057 refrigeration Methods 0.000 description 8
- 238000007710 freezing Methods 0.000 description 7
- 230000008014 freezing Effects 0.000 description 7
- 230000004044 response Effects 0.000 description 7
- 238000009434 installation Methods 0.000 description 6
- 230000000694 effects Effects 0.000 description 4
- 238000011161 development Methods 0.000 description 2
- 235000013611 frozen food Nutrition 0.000 description 2
- 235000013550 pizza Nutrition 0.000 description 2
- 238000003672 processing method Methods 0.000 description 2
- 230000008859 change Effects 0.000 description 1
- 238000001816 cooling Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 238000004321 preservation Methods 0.000 description 1
- 230000007306 turnover Effects 0.000 description 1
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Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
Definitions
- the present invention relates to a vending system using a locker device and a vending method of the vending system.
- lockers are not only rental lockers for keeping baggage, but also lockers equipped with a refrigeration function in stores such as food sales corners, which can store food purchased by users and which should be refrigerated. has also been put to practical use.
- Such locker devices are configured so that electronic money cards owned by users and chargeable railroad cards can also be used for payment.
- the user goes to a store, pays for the boxed lunch at the cash register, and then uses a microwave oven (functioning as a cooking section for cooking food) provided in the store to cook the boxed lunch. warm up. Furthermore, at stores with food corners, it is also possible to eat and drink warmed lunches at the food corner.
- a microwave oven functioning as a cooking section for cooking food
- the present invention has been made to solve the above problems.
- a vending system and vending system that enables the development of a highly profitable business at a low cost, in which a user can take out food ordered from a store from a smartphone app at a desired timing while the temperature is adjusted to the best time to eat. It is to provide an automatic vending method of the system.
- the vending system of the present invention that achieves the above objectives has the following configuration.
- a locker device having a plurality of storage compartments including a storage compartment with a temperature control function, depositing and taking out the cooked food to sell the cooked food, a user terminal having an electronic payment function, and a store.
- a vending system capable of communicating with a data terminal that manages the sale of food cooked in a vending system, wherein the user terminal is connected to the data terminal specified by starting the vending application and selecting the food
- the transaction for depositing the food cooked at the store in the locker device or taking it out from the locker device.
- vending system of the present invention that achieves the above objects has the following configuration.
- a locker device having a plurality of storage compartments including a storage compartment with a temperature control function, depositing and taking out the cooked food to sell the cooked food, a user terminal having an electronic payment function, and a store. and a delivery terminal operated by a delivery person who delivers the food stored in the locker device can communicate with each other, wherein the user terminal is , confirming the food to be cooked at the store for the data terminal specified by activating the vending application and selecting the food, and after settling the payment for the confirmed food with the electronic payment function, generating means for generating transaction information used in transactions for depositing or taking out food cooked in the store from the locker device; and transmitting the transaction information generated by the generation means to the data terminal and the locker device.
- transfer means for transferring to the delivery terminal wherein the data terminal includes first receiving means for receiving the transaction information transferred from the user terminal, and based on the received transaction information, the and a first display means for displaying the transaction information, wherein the delivery terminal receives the transaction information transferred from the user terminal. and a second display means for displaying the transaction information, wherein the locker device receives the transaction information displayed on the data terminal or the transaction information displayed on the delivery terminal Based on the reading of the transaction information, a transaction of depositing the cooked food in a storage container in which the temperature control function operates, and a transaction of delivering the ready-to-eat food stored in the storage container in which the temperature control function operates to the delivery person. and determination means for determining at any time.
- the food ordered by the user from the store via the smartphone application is temperature-controlled while using the locker device having the storage compartment with the temperature control function, without facing the sales staff of the store. You can develop a highly profitable business that can be taken out of the storage at any time.
- FIG. 3 is a perspective view illustrating the configuration of a locker system including the locker device shown in FIG. 2;
- FIG. 3 is a diagram showing an example of an order processing screen displayed on the user terminal shown in FIG. 1;
- FIG. 2 is a diagram showing an example of an order reception menu screen displayed on the data terminal shown in FIG. 1;
- FIG. It is a figure which shows an example of an order confirmation table.
- 2 is a diagram showing an example of a food delivery menu screen displayed on the locker device shown in FIG. 1;
- FIG. 2 is a diagram showing an example of a food delivery menu screen displayed on the delivery terminal shown in FIG. 1;
- FIG. It is a flowchart explaining the 3rd automatic vending method of an automatic vending system. It is a flowchart explaining the 3rd automatic vending method of an automatic vending system. It is a figure which shows an example of operation in resale processing by a locker apparatus.
- This system has a plurality of storage compartments including a storage compartment with a temperature control function, a locker device for depositing or taking out the cooked food to sell the cooked food, and a user having an electronic payment function.
- a vending system in which a terminal and a data terminal that manages the sale of food cooked in a store can communicate with each other.
- FIG. 1 is a block diagram for explaining the configuration of the vending system showing the first embodiment.
- an automatic sales application (automatic sales application) for an automatic sales system is updated from time to time by a management server 10 connected to the Internet 1, and the latest automatic sales application is downloaded to a user terminal, a data terminal, and a locker device. configured to be available [Configuration of user terminal]
- 20 is a user terminal, which includes a control unit 21, a memory unit 22, a display unit 23, and a communication unit 24.
- the control unit 21 installs the vending application downloaded from the management server 10 into the memory unit 22 via a browser conforming to the installed OS. Since the installation location (positional information) of each vending machine is updated as new vending machines are installed or removed, the management server 10 including the control unit 11, the memory unit 12, and the communication unit 13 can run the vending application on the user terminal 20. Each time it is started, the program version is collated, and the program to the user terminal 20 and the data file attached to the program are updated so that the latest vending application is started.
- the memory unit 22 stores an OS, application software, and data files (text, PDF, image (JPEG)), and provides instructions (including tap operation instructions) to the user interface screen (UI screen) displayed on the display unit 23.
- the information desired by the user is stored according to the following.
- the image includes code information corresponding to transaction information described later, such as a QR code (registered trademark of Denso Wave Inc.).
- QR code registered trademark of Denso Wave Inc.
- the number of characters that can be expressed in the QR code is determined according to the number of cells that constitute it, and in the case of a 29 ⁇ 29 cell, it is possible to express about 100 characters of text.
- the display unit 23 functions as a full-surface touch panel display unit, and displays information read in response to user's finger instructions (tap, click).
- the communication unit 24 is connected to the management server 10 and the data terminal 30 via the Internet 1 so as to be able to communicate with each other.
- the current LTE, 4G, and 5G can also be supported without being limited to the communication protocol.
- the data terminal 30 includes a control unit 31, a memory unit 32, a display unit 33, and a communication unit 34.
- the control unit 31 installs the vending application downloaded from the management server 10 into the memory unit 32 via a browser conforming to the installed OS.
- the display unit 33 functions as a full-surface touch panel display unit, and displays information read in response to user's finger instructions (tap, click).
- the communication unit 34 connects to the management server 10, the user terminal 20, and the sales terminal 40 via the Internet 1 so that they can communicate with each other.
- the current LTE, 4G, and 5G can also be supported without being limited to the communication protocol.
- a locker device 60 is provided with a plurality of storage compartments including a storage compartment with a temperature control function, and is configured to be able to deposit and take out cooked food to sell the cooked food. .
- the rocker device 60 will be described in detail with reference to FIG. 2 below. [Configuration of locker device]
- FIG. 2 is a block diagram explaining the configuration of the locker device 60 shown in FIG.
- the configuration of the housing of the locker device 60 shown in this example will be described in detail with reference to FIG.
- 61 is a communication unit, which is connected to the management server 10, the user terminal 20, and the data terminal 30 via the Internet 1 so as to be able to communicate with each other.
- the BOX control unit 62 includes a CPU, ROM, RAM, etc. (not shown), and controls the operation of each unit including the locking/unlocking control unit 63, the temperature control unit 64, the operation panel unit 65, the reading unit 66, the voice guidance unit 67, and the settlement unit 68. comprehensively control the
- the lock/unlock control unit 63 follows instructions from the BOX control unit 62 and locks or unlocks electronic locks provided in each storage shown in FIG. 3, which will be described later.
- the temperature control unit 64 in accordance with instructions from the BOX control unit 62, adjusts the temperature of a container that is to be kept warm or cold among the containers shown in FIG. Possible storage compartments are constructed so as to be capable of functioning as both heat insulation and cold insulation, where the cold insulation temperature includes freezing temperature and refrigeration temperature.
- the operation panel unit 65 timely displays an operation screen necessary for the user who operates the locker device 60, and switches the UI screen so that more detailed operations can be performed according to the instruction state of the buttons displayed on the operation screen. conduct.
- the reading unit 66 has a reader unit that reads the electronic card by short-range wireless communication, and reads the charge amount of usable electronic money charged in the electronic money card. Further, the reading unit 66 reads the transaction information (QR coded image information) displayed on the display unit 23 of the user terminal 20 and the display unit 33 of the data terminal 30, and reads the transaction ordered by the user to the locker control unit 62. Notify information.
- the voice guidance unit 67 includes a speaker for providing appropriate voice guidance to the user who operates the operation panel 65.
- the settlement unit 68 performs settlement processing by writing information obtained by subtracting the price of the food sold from the electronic money information read by the reading unit 66 .
- the lock state table 69 manages the door open/closed state of electronic locks provided for each container (BOX No. 1 to BOX No. N).
- the temperature control state table 70 manages the temperature control setting state of the electronic lock for each container (BOX No. 1 to BOX No. N).
- FIG. 3 is a perspective view explaining the configuration of a locker system including the locker device 10 shown in FIG.
- this example shows the case where the locker device 10 is installed side by side with the store 80, the case where the locker device 10 is installed separately from the store 80 is also within the scope of application of the present embodiment.
- the installation position of the locker device 10 can be specified by installation position information so that it can be searched by the GPS function.
- the installation position information is registered in the memory unit 12 of the management server 10 shown in FIG.
- the product sales application displays the user terminal 20 as a recommended candidate for a nearby locker device that can sell the selected food.
- the map screen is displayed on the unit 23 .
- the vending application is managed by the management server 10 providing the current location information indicated by the user terminal 20 and the location information of the locker device 60 associated with the store 80 that provides food.
- the information can be collated to identify a nearby locker device 60 that can pick up the ordered food.
- the vending application compares the current position information indicated by the user terminal 20 with the installation position information of the locker device 60 associated with the store 80 that provides the food, and selects the food to be ordered. Identify nearby locker devices that can be picked up. At this time, the vending application can preliminarily register the distance between the user who operates the user terminal 20 and the nearby locker device 60 for each user.
- stores include pizzerias that serve food, restaurant chain stores, convenience store stores, and the like.
- storage compartments 91-S-1 to 91-S-4 have a frontage of, for example, 5 cm ⁇ 32 cm and a depth of 32 cm, and can accommodate thin foods such as pizza and lunch boxes. be.
- storage compartments 91-S-1 to 91-S-4 can correspond to normal temperature compartments or temperature control compartments (cold storage (refrigeration, freezing), heat insulation) by setting.
- the storage compartments 91-M-1 to 91-M-4 have a frontage of, for example, 25 cm x 32 cm and a depth of 32 cm, and can accommodate multiple thin foods such as pizza and lunch boxes.
- storage compartments 91-M-1 to 91-M-4 can correspond to normal temperature compartments or temperature control compartments (cold storage (refrigeration, freezing), heat insulation) by setting.
- the storage shed 91-L-1 has, for example, a frontage of 50 cm ⁇ 32 cm and a depth of 32 cm.
- An operation screen 95 displays an operation screen shown in FIG. 7, which will be described later.
- a camera unit 96 corresponds to the reading unit 66 shown in FIG.
- Reference numeral 97 denotes a cash input unit, which deposits bills and coins, and pays out the change to a return port 98 when there is a balance due to settlement.
- Storage compartments 92-V-1 and 92-V-2 have built-in microwave ovens, which are used to thaw frozen food according to the user's electronic payment and to reheat food that has been kept warm.
- Storage warehouses 91-H-1 to 91-H-3 are equipped with a temperature control function to keep food warm, and control the temperature of food to be resold.
- Storage boxes 91-C-1 to 91-C-4 have a temperature control function for keeping food cold, and control the temperature of food to be resold.
- the temperature for keeping food warm can be set, for example, in three stages, such as slightly low (T1), just right (T2), and slightly high (T3).
- the temperature for keeping food cold can be set in three stages, for example, -20° C. (freezing) or lower, 0° C. (ice temperature), 7° C. (refrigeration temperature), and the like.
- FIG. 4 is a diagram showing an example of an order processing screen displayed on the user terminal 20 shown in FIG. Note that D1 to D10 show screen display examples.
- the control unit 21 displays an order menu screen (D1) indicating, for example, "Box order” on the display unit 23 together with a locker image.
- the control unit 21 displays on the display unit 23 an order instruction screen (D2) for selecting order start or order end, for example.
- control unit 21 displays, for example, a food selection screen (D3) for food selection on the display unit 23.
- the control unit 21 displays, for example, the pick-up location selection screen (D4) on the display unit 23.
- the control unit 21 causes the display unit 23 to display the store Box screen (D5), for example. to display. This example corresponds to the case where three candidates A to C are selected and displayed for Boxes that can sell Curry Button and Cheesecake.
- the control unit 21 displays, for example, a reception time designation screen (D6) on the display unit 23.
- a reception time designation screen (D6) displayed on the display unit 23.
- the control unit 21 accepts numerical data entered by the user from a virtual keyboard screen (not shown) on the receipt time designation screen (D6) as the retrieval time, and when it determines that the input numerical value is confirmed, the display unit 23 is displayed on the settlement screen (D7).
- the user selects either the electronic payment button or the credit button on the payment screen (D8). Then, when the control unit 21 confirms that the payment by the electronic payment button or the credit button has been confirmed, the display unit 23 displays a start button and an end button on the transaction reading screen (D9).
- the display unit 23 displays the transaction information screen (D10).
- the shaded area corresponds to the QR code.
- the temperature control function of the locker device 60 is activated, and boxes for selling curry to keep warm and cheesecake to keep cold are determined.
- buttons for selecting the temperature control to be taken out from the locker device 60 are displayed to accept food orders from the user. It is also possible to adopt a configuration that can respond finely and flexibly to the temperature control request for.
- a user who wants to thaw and cook at home can select freezing as the temperature control, and can take out the frozen curry stored in the container controlled by freezing from the locker device 60. ⁇ .
- a user who wants to heat and cook at home selects refrigeration as the temperature control, and the frozen curry is thawed at the store and put into a locker. It can also be removed from the device 60 .
- FIG. 5 is a diagram showing an example of an order reception menu screen displayed on the data terminal 30 shown in FIG. The flow of depositing the food ordered by the user into one of the storage compartments of the locker device 60 according to the transaction information received by the person in charge of the store will be described below with reference to the order management table shown in FIG.
- the control unit 31 detects that the person in charge of the store has touched the display unit 33 composed of a touch panel
- the order reception menu screen (D21) is displayed.
- the person in charge of the store displays on the display unit 33 of the data terminal a Box selection screen (D22), which is the latest information according to the order confirmation table shown in FIG.
- the control unit 31 detects that the person in charge of the store has tapped the order number XXX corresponding to the top of the order confirmation table displayed in FIG. to display.
- the control unit 34 displays the temperature control instruction screen (D24) on the display unit 33.
- the person in charge of the store refers to the temperature control instruction screen (D24) to determine whether temperature control (including temperature control) is specified in the transaction information and whether the temperature control is heat insulation (refrigeration). , frozen, and room temperature).
- control unit 31 When the control unit 31 detects that the next button (not shown) has been pressed, it displays an order information confirmation screen (D25) on the display unit 33.
- QR code shaded area
- the QR code shaded area
- the box number that identifies the box
- temperature control parameters heat insulation 30°C, cold insulation -20°C
- the control unit 34 reads the specified temperature control function.
- An unlock screen (D26) indicating that the box number XXX of the warehouse has been unlocked is displayed on the display unit 33.
- the control unit 31 displays on the display unit 33 "Please store food in Box No. XXX.”
- the person in charge of the store stores the ordered food or the ordered and cooked food in the specified box, closes the door (not shown), and then presses the OK button on the food storage confirmation screen (D27). Press
- the controller 31 detects that the person in charge of the store has pressed the OK button, the controller 31 displays on the display 33 a message screen (D28) indicating that the BoxNo.XXX has been locked.
- control unit 31 When the control unit 31 detects that the person in charge of the store has pressed the next button on the message screen (D28), the control unit 31 displays the menu screen (D29) on the display unit 33.
- the order confirmation table shown in FIG. 6 shows an example in which the presence or absence of temperature control, cooking start time, Box No., input time, and take-out state are centrally managed in association with the order number.
- a configuration may be adopted in which parameters effective for the locker device 60 are added. Further, a configuration for adding parameters effective for the locker device 60 will be described in detail in another embodiment.
- the specific information includes temperature specific information that specifies the temperature at which the food is to be kept hot or cold, and the temperature specific information is configured to specify a plurality of temperatures at which the food is to be kept hot or cold. Because it is equipped with , it is possible to respond to orders that use cold storage (freezing, refrigeration) and heat preservation at the same time.
- the orderer since the specific information includes the scheduled time information specifying the scheduled time to bring back the stored food from the storage, the orderer will be able to warm the food before a long time has passed since the food was cooked in the store 80. You can receive prepared food in a ready-to-eat state.
- FIG. 7 is a diagram showing an example of the food delivery menu screen displayed on the locker device 60 shown in FIG.
- the control unit 21 displays the menu screen (D11) on the display unit 23.
- the control section 21 displays the reading instruction screen (D12) on the display section 23 to cause the locker device 60 to read the transaction information.
- the control section 21 displays a message screen (D13) indicating "reading" on the display section 23.
- the order information display screen (D14) is displayed on the display unit 23.
- the orderer holds up the order information display screen (D14) to the reading unit 66 of the locker device 60 to read the order information.
- the control unit 21 displays the Box No. to be unlocked on the display unit 23 of the user terminal 20.
- XXX, Box No. A message screen (D15) displaying XXN is displayed.
- the control unit 21 selects BoxNo. XXX, Box No. A message screen (D16) is displayed on the display unit 23 for taking out food (curry, cheesecake) in a temperature-controlled state from XXN.
- the display screen of the display unit 23 is taken out and switched to the end confirmation screen (D17).
- the control unit 21 When the control unit 21 detects that the orderer has pressed the OK button on the removal completion confirmation screen (D17), the display screen of the display unit 23 is changed to BoxNo. XXX, Box No. Switch XXN to the lock confirmation screen (D18). Then, when the orderer who has taken out the temperature-controlled food presses the next button, the control unit 21 switches the display screen of the display unit 23 to a screen for returning to the menu (D19).
- FIG. 8 is a flow chart explaining the first automatic sales processing method of the automatic sales system showing this embodiment.
- S1 to S4, S11 to S15, and S21 to S25 indicate steps.
- T11 and T12 in the figure indicate mutually related steps.
- each step shall be performed by starting the vending application which shows this embodiment.
- the control unit 21 generates transaction information read by the reading unit 66 of the locker unit 60 from information including parameters and information shown in the order confirmation table shown in FIG. 6 according to the vending application (S2).
- control unit 21 transfers the transaction information generated according to the vending application to the data terminal 30 and the locker device 60 via the communication unit 24 (S3).
- the menu screen displayed on the operation panel 65 of the locker device 60 is operated to read the transaction information displayed on the display unit 23. 66 (S4), and the process ends.
- control unit 21 confirms the food to be cooked at the store to the data terminal 30 specified by starting the vending application and selecting the food, and electronically pays for the confirmed food. After making a payment with the payment function, transaction information (QR code) used for a transaction for depositing or taking out the food prepared at the store 80 to or from the locker device 60 is generated. After that, the control unit 21 transfers the generated transaction information to the data terminal 30 and the locker device 60 via the communication unit 20 .
- QR code transaction information
- the orderer simply instructs the transfer of the transaction information displayed on the display unit 23, and after that, the vending application transfers necessary transaction information to the data terminal 30 and the locker device 60. becomes possible.
- the vending application is started, and the transaction information transmitted from the communication unit 24 of the user terminal 20 is received by the communication unit 34 (S11).
- an instruction is given to start cooking food by a cooking device provided in the store 80, such as a microwave oven (S12).
- the timing for instructing the start of cooking is determined based on the scheduled time specified by the received transaction information to determine the timing for instructing the cooking of the food specified by the cooking apparatus provided in the store 80 . More specifically, the timing for instructing cooking is set to be earlier by a predetermined time than the timing obtained by subtracting the cooking time set for the food and the working time required for depositing the food from the scheduled time.
- the control unit 31 displays the transaction information transferred from the orderer's user terminal 20 on the display unit 33 (S13).
- the person in charge of the store 80 takes the data terminal 30 and the just-cooked food with specified temperature control, and moves to the locker device 60 installed next to the store 80 or installed nearby ( M).
- the person in charge causes the reading unit 64 to read the transaction information displayed on the display unit 23 via the menu screen displayed on the locker device 60 (S14), and the ordered food is read by the temperature control function. is activated (S15), and the process ends.
- the person in charge instructs the locker device 60 to unlock the corresponding storage from the operation panel section 65 .
- the Box control unit 62 of the locker device 60 can control the lock/unlock driving unit 63 to unlock the door of the corresponding storage box.
- the person in charge opens the door of the container and deposits the ordered food.
- the communication unit 34 when the communication unit 34 receives the transaction information transferred from the user terminal 20, the data terminal allows the control unit 31 to cook the food specified by the cooking apparatus provided in the store 60 based on the received transaction information. While giving instructions to the person in charge, the received transaction information is displayed on the display unit 33 .
- the person in charge can start cooking the ordered food at an appropriate timing using the cooking device provided in the store 60.
- the vending application is started, and the communication section 61 receives the transaction information transmitted from the communication section 24 of the user terminal 20 operated by the orderer (S21). Next, the vending application causes the reading unit 66 to read the transaction information displayed on the display unit 33 of the data terminal 30 operated by the person in charge (S22).
- the Box control unit 62 identifies the storage box in which the temperature control function operates based on the read transaction information, and confirms the transaction of depositing the food requested from the data terminal 30 (S23). After that, the Box control unit 62 controls the lock/unlock driving unit 63 to unlock the corresponding container, and waits for the person in charge to deposit the ordered food in the specified container. , When it is confirmed that the deposit has been completed, the lock state of the corresponding storage is shifted to the locked state. As a result, the food items (curry, cheesecake) that have been deposited are stored in two temperature-controlled storage boxes, and the orderer comes to receive the temperature-controlled food items at the receiving time specified by the specific information. The above food is kept warm and cold until
- the Box control unit 62 reads the display unit of the user terminal 20 operated by the orderer. 23 is read by the reader 66 (S24).
- the Box control unit 62 based on the transaction information read by the reading unit 66, the Box control unit 62 identifies the storage box where the temperature control function operates, and confirms the transaction of delivering the food requested by the user terminal (S25 ), the process ends.
- the Box control unit 62 controls the lock/unlock drive unit 63 to unlock the corresponding container, and confirms that the orderer takes out the temperature-controlled food from the container. , and controls the lock/unlock drive unit 63 to lock the corresponding storage in the locked state, complete a series of vending processes, and make the opened storage available for new vending processes. Update management information.
- the time from receiving the order from the orderer to depositing the food cooked by the person in charge of the store 80 in the locker device and taking it out is shortened, and the food is cooked in a ready-to-eat state while saving power.
- the orderer of the finished food completes the transaction in a contactless state without having to face the person in charge.
- FIG. 9 is a block diagram illustrating an automatic vending system according to the second embodiment.
- this example includes a locker device that has a plurality of containers including a container with a temperature control function, deposits and takes out the cooked food to sell the cooked food, and an electronic payment function.
- An example is a vending system in which a user terminal equipped with the terminal, a data terminal for managing the sale of food cooked in a store, and a delivery terminal operated by a delivery person who delivers food stored in a locker device can communicate with each other. do.
- transaction information generated from the user terminal 20 operated by the orderer is transferred to the locker device 60 and the delivery terminal 40 operated by the delivery person, which is the same as the vending system shown in the first embodiment. This is a structural difference from
- 40 is a delivery terminal, which includes a control section 41, a memory section 42, a display section 43 functioning as second display means, and a communication section 44 functioning as second reception means.
- the control unit 41 installs the vending application downloaded from the management server 10 into the memory unit 42 via a browser conforming to the installed OS. Since the installation location (positional information) of each vending machine is updated as the vending machine is newly installed or removed, the management server 10 checks the program version every time the vending application is started on the delivery terminal 40, and updates the vending machine with the latest version. The program to the delivery terminal 40 and the data file attached to the program are updated so that the vending application is activated.
- the display unit 23 of the user terminal 20 functions as first display means.
- the communication unit 24 of the user terminal 20 functions as first receiving means
- the display unit 23 functions as first displaying means.
- FIG. 10 is a diagram showing an example of the food delivery menu screen displayed on the delivery terminal 40 shown in FIG.
- a delivery company includes a delivery service provider and an individual delivery service (“Uber EATS” trademark registered) whose contract business is only food delivery service.
- the control unit 41 displays the delivery menu screen (D31) on the display unit 43.
- the display unit 43 displays a delivery request screen (D32).
- This example shows a case where a list of BOX numbers for identifying lockers requested for delivery is displayed, but the display mode is not limited to the list display.
- the display unit 43 displays the delivery acceptance confirmation screen (D33).
- control unit 41 When the control unit 41 detects that the OK button has been tapped by the deliverer on the delivery acceptance confirmation screen (D33), the control unit 41 displays the transaction information (shaded area) received from the orderer on the display unit 43. (D34).
- the control unit 41 communicates with the locker device 60 to display the BOK unlock notification screen (D35) on the display unit 43. .
- the deliverer taps the BOK unlock notification screen (D35) displayed on the display unit 43.
- the control unit 41 communicates with the locker device 60 to display the BOK removal notification screen (D36) on the display unit 43.
- the deliverer takes out the food stored in the temperature-controlled state designated for delivery from the unlocked storage.
- the deliverer taps the BOK removal notification screen (D36) displayed on the display unit 43.
- the control unit 41 communicates with the locker device 60 to display on the display unit 43 a BOK door instruction screen (D37) for closing the temperature-controlled storage door.
- the deliverer closes the unlocked door of the container, and then taps the BOK door notification screen (D37) displayed on the display unit 43 .
- the control unit 41 displays on the display unit 43 a delivery destination confirmation screen (D38) displaying the address and telephone number as the delivery destination information.
- the deliverer starts the delivery work for delivering the temperature-controlled food taken out from the locker device 60 to the specified destination.
- the control unit 41 displays the delivery completion confirmation screen (D39) on the display unit 43.
- the control unit 41 switches the screen display of the display unit 43 to the delivery menu screen (D40) and executes this operation instruction process. complete.
- S1 to S3, S11 to S15, S21 to S23, S26, S27, and S31 to S36 indicate steps.
- each step shall be performed by starting the vending application which shows this embodiment.
- T11 and T12 in the figure indicate mutually related steps.
- the delivery terminal 40 activates the vending application, and the communication section 44 receives the transaction information transmitted from the communication section 24 of the user terminal 20 (S31).
- the control unit 41 registers the received transaction information in the memory unit 42 (S32).
- the control unit 41 manages the timing at which the timer management unit (not shown) starts taking out and delivering the food to the delivery person, and displays to that effect on the display unit 43 at the corresponding time.
- control unit 41 determines whether the timing to start taking out and delivering the food to the deliverer has arrived (S33). In this embodiment, it is determined whether the current time is about 15 minutes earlier than the takeout time.
- control unit 41 calls up the registered transaction information and displays it on the display unit 43 (S34).
- the deliverer who moves to the identified locker device 60 causes the reader 64 to read the transaction information displayed on the display unit 23 via the menu screen displayed on the locker device 60 (S35).
- the Box control unit 62 based on the transaction information read by the reading unit 66, the Box control unit 62 identifies the container where the temperature control function operates, and confirms the transaction for taking out the food requested by the delivery terminal 40 ( S36), this process is terminated.
- the deliverer instructs the locker device 60 to unlock the corresponding storage from the operation panel 65 .
- the Box control unit 62 of the locker device 60 can control the lock/unlock driving unit 63 to unlock the door of the corresponding storage box.
- the deliverer opens the door of the container and takes out the ordered temperature-controlled food.
- the vending application is started, and the communication section 61 receives the transaction information transmitted from the communication section 24 of the user terminal 20 operated by the orderer (S21). Next, the vending application causes the reading unit 66 to read the transaction information displayed on the display unit 33 of the data terminal 30 operated by the person in charge (S22).
- the Box control unit 62 identifies the storage box in which the temperature control function operates based on the read transaction information, and confirms the food deposit transaction requested from the data terminal 30 (S23). After that, the Box control unit 62 controls the lock/unlock driving unit 63 to unlock the corresponding container, and waits for the person in charge to deposit the ordered food in the specified container. , When it is confirmed that the deposit has been completed, the lock state of the corresponding storage is shifted to the locked state. As a result, the food items (curry, cheesecake) that have been deposited are stored in two temperature-controlled storage boxes, and the orderer comes to receive the temperature-controlled food items at the receiving time specified by the specific information. The above food is kept warm and cold until
- the Box control unit 62 reads the display unit of the delivery terminal 40 operated by the delivery person.
- the transaction information displayed in 43 is read by the reading unit 66 (S26).
- the Box control unit 62 based on the transaction information read by the reading unit 66, the Box control unit 62 identifies the container where the temperature control function operates, and confirms the transaction of delivering the food requested from the user terminal to the deliverer. (S36), and the process ends.
- the Box control unit 62 controls the lock/unlock driving unit 63 to unlock the corresponding container, and confirms that the deliverer takes out the temperature-controlled food from the container. , and controls the lock/unlock drive unit 63 to lock the corresponding storage in the locked state, complete a series of vending processes, and make the opened storage available for new vending processes. Update management information.
- the deliverer will deliver the taken food to the address specified based on the transaction information received from the orderer.
- the delivery terminal 40 of the delivery person is associated with the locker device installed in the delivery area by the registered vending application, so that transaction information that exceeds the area in charge will not be received. is controlled by
- the BOX control unit 62 of the locker device 60 moves to the storage box where the temperature control function operates.
- a transaction of depositing cooked food and a transaction of handing over ready-to-eat food stored in a storage with a temperature control function to a deliverer are determined at any time.
- the orderer activates the vending application and completes the arrangement of the order to the store 80 and the delivery arrangement of the food that has been kept cold and warm in the storage compartment controlled by the locker device 60.
- the time from receiving the order from the orderer to depositing the food cooked by the person in charge of the store 80 in the locker device and taking it out is shortened, and the food is cooked in a ready-to-eat state while saving power.
- the orderer can receive the temperature-controlled food after having the deliverer take out the finished food from the locker device at home or a designated place. At this time, the transaction is completed in a non-contact state without the person in charge of depositing the food in the locker device and the delivery person taking out the food meeting each other.
- the locker device may resell the food at a lower price than the regular price, thereby reducing food loss.
- the embodiment will be described below.
- FIG. 13 is a diagram showing an example of operations in resale processing by the locker device according to the third embodiment.
- the locker control unit 62 determines that the orderer or the delivery person has not instructed to take out the food even after the temperature-controlled food takeout time has passed, the orderer's transaction is cancelled, Decide to resell food that is temperature controlled.
- the locker control unit 62 preferentially displays the menu screen (D41) and the resale screen (D42) on the operation panel 65, for example, as a list.
- the operator who operates the locker device 60 can check the list of foods sold at low prices, and if there is a desired food, the payment can be completed on the spot and the food can be brought home.
- the BOX control unit 62 displays a BOX resale screen (D43) on the operation panel 65.
- the BOX control unit 62 displays the settlement screen (D44) on the operation panel 65.
- the BOX control unit 62 displays the food removal confirmation screen (D45) on the operation panel 65, followed by the BOX unlock confirmation screen (D46).
- the BOX control unit 62 controls the lock/unlock driving unit 63 to display BOXNo. Unlock door 001.
- the operator changes the BOXNo. Open the door of 001 and take out the temperature-controlled food from the container.
- the BOX control unit 62 receives the BOXNo. 001, the operation panel 65 displays BOXNo.
- the BOX locking instruction screen (D48) is displayed following the 001 door instruction screen (D47).
- the BOX control unit 62 switches the display screen of the operation panel 65 to the menu screen (D49) and terminates this operation screen.
- the operator can complete the payment with a usable electronic money card or cash.
- the BOX control unit 62 preferentially displays the resale screen (D42) on the operation panel 65, so that the operation panel 65 displays a list of foods that can be sold after the scheduled time and their low prices. It can be displayed to establish a transaction for receiving payment from a third party for the selected food items to be removed from storage.
- the low price may be appropriately determined by the manager of the store 80 . For example, it is possible to set different low prices for frozen foods and cold-storage foods.
- the resale screen (D42) functions as a screen that preferentially displays sales promotion information indicating that there is food whose scheduled time has passed.
- control unit 31 of the data terminal 30 determines the timing of instructing cooking of the food specified by the cooking device provided in the store 80 based on the scheduled time specified by the received transaction information. to start cooking.
- the timing at which the control unit 31 of the data terminal 30 issues the cooking instruction is earlier than the timing obtained by subtracting the cooking time set for the food and the working time required for depositing the food from the scheduled time by a predetermined time. It's timing.
- the locker device instead of discarding the food that has been abandoned, the locker device can resell the food at a lower price than the regular price, thereby reducing food loss.
- vending system having the configuration shown in each embodiment, it is possible to reduce food loss due to misunderstanding of the order by the receptionist at the store when ordering by phone.
- the telephone communication costs incurred by the orderer for the vending system as a whole can also be saved.
- the transaction information generated by the user terminal is assumed to be the same. can be individually managed with identification information.
- the management server analyzes the order trend and adjusts the display form of the food list displayed on the display screen of the orderer's data terminal. In this way, it may be possible to quickly identify the locker device for which food has been selected by a simpler operation.
- Each step of the present invention can also be realized by executing software (program) acquired via a network or various storage media on a processing device (CPU, processor) such as a personal computer (computer).
- a processing device CPU, processor
- the present invention is not limited to the above embodiments, and various modifications (including organic combinations of each embodiment) are possible based on the gist of the present invention, and they are excluded from the scope of the present invention. is not.
- the orderer may be configured to be able to directly select the locker device from which the food is to be picked up from the displayed map information.
- temperature-controlled food can be taken out even from a locker device installed at a travel destination.
- a vending application installed on a user terminal is activated and temperature-controlled food is settled and sold from a locker device.
- the present invention can also be applied to a network environment in which orders are placed and settled from . In this case, when ordering food by referring to the homepage or website of the store on the user terminal operated by the user, the delivery transaction using the vending machine is selected and the temperature-controlled food is provided from the vending machine.
- the vending system configured by incorporating the functions of the vending application of the present invention described above is within the scope of the vending system of the present invention.
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Abstract
The present invention is for expanding a highly profitable business of using a locker device having a storage chamber provided with a temperature control function specified by food selection, and of enabling a user to take out, whenever necessary from the storage chamber, food ordered from a shop through an application of a user terminal in a state where temperature control is performed. The locker device, on the basis of reading of transaction information displayed in the user terminal or transaction information displayed in a data terminal, performs determination, whenever necessary, a transaction (S23) for depositing cooked food in the storage chamber where the temperature control function is operated, and a transaction (S25) for serving, to an ordering person, food which is ready for eating and which is deposited in the storage chamber where the temperature control function is operated.
Description
本発明は、ロッカー装置を利用する自動販売システム、及び自動販売システムの自動販売方法に関するものである。
The present invention relates to a vending system using a locker device and a vending method of the vending system.
従来、ロッカー装置は、手荷物を預かり置くための貸しロッカーばかりでなく、食品販売コーナーなどでは、店舗内に冷蔵機能を備えたロッカーを備え、ユーザが購入した冷蔵すべき食品を預かり可能なロッカー装置も実用化されている。
Conventionally, lockers are not only rental lockers for keeping baggage, but also lockers equipped with a refrigeration function in stores such as food sales corners, which can store food purchased by users and which should be refrigerated. has also been put to practical use.
このようなロッカー装置は、電子マネーの普及により、決済にはユーザが所持する電子マネーカードや、チャージ可能な鉄道カードも利用可能に構成されている。
Due to the popularization of electronic money, such locker devices are configured so that electronic money cards owned by users and chargeable railroad cards can also be used for payment.
このように従来のロッカー装置は、使用者が物品を収容庫に預けて、同一の使用者が当該物品を指定された収容庫から取り出すというのが一般的な使用形態である。
In this way, conventional locker devices are generally used in such a way that a user deposits an item in a storage box, and the same user takes out the item from the specified storage box.
また、利用者がネット通信販売などで商品を購入した場合に、該利用者が公共施設に設置されたロッカー装置の収納部(ロッカー)を選択して配送依頼を行い、配送主(ネット通販会社等)が契約先の配送業者を使って該当するロッカー装置に商品を届け、その後に利用者がロッカー装置から商品を受け取るロッカー装置も提案されている(下記特許文献1)。ただし、本システムは、商品とロッカー装置とがあらかじめ1:1に特定される利用形態である。
In addition, when a user purchases a product through online shopping, etc., the user selects a storage unit (locker) of a locker device installed in a public facility and requests delivery. etc.) uses a contracted delivery company to deliver products to the relevant locker device, and after that, the user receives the products from the locker device (Patent Document 1 below). However, this system is a form of usage in which the product and the locker device are specified in advance at a ratio of 1:1.
一方、設置されたロッカー装置を利用して、店舗スタッフや他の来店客に購入もしくはレンタル予定の商品を知られることなく、その商品の受け渡しを行うことができ、しかも利用者が時間を気にせず自分の都合で商品の注文とその受け取りを行うことが可能な非対面型商品受け渡しシステムも提案されている(下記特許文献2)。本システムも、商品とロッカー装置とがあらかじめ1:1に特定される利用形態である。
On the other hand, by using the installed locker device, the goods to be purchased or rented can be handed over without being known to the store staff or other customers, and the user can take care of the time. There has also been proposed a non-face-to-face product delivery system that allows users to order and receive products at their own convenience (Patent Document 2 below). This system is also a form of usage in which the product and the locker device are specified in advance at a ratio of 1:1.
一方、人々の生活様式の多様化に応じて、食品の購入意識も変化しており、近所のコンビニエンスストアでお弁当を購入したり、出前サイトを利用して宅配料理を依頼したりする機会も増えている。
On the other hand, as people's lifestyles diversify, people's attitudes toward food purchases are also changing. is increasing.
ここで、調理が必要なお弁当を例にすると、ユーザは店舗に赴き、お弁当をレジ決済した後、店舗に備える電子レンジ(食品を調理する調理部として機能する)を利用して、お弁当を温める。さらに、フードコーナーが展開された店舗では、温めたお弁当をフードコーナーで飲食することも可能である。
Here, taking a boxed lunch that needs to be cooked as an example, the user goes to a store, pays for the boxed lunch at the cash register, and then uses a microwave oven (functioning as a cooking section for cooking food) provided in the store to cook the boxed lunch. warm up. Furthermore, at stores with food corners, it is also possible to eat and drink warmed lunches at the food corner.
このようなユーザの中には、コンビニで販売されたお弁当を店舗以外の場所で、例えば近所または店舗に併設して設置されているロッカー装置あるいはユーザが指定した特定位置、例えば旅行先のホテルに近接するロッカー装置で指定した時間に、人手を介さない非接触取引で受け取りたい場合もある。
Among such users, there are those who store boxed lunches sold at convenience stores in places other than stores, such as lockers installed in neighborhoods or adjacent to stores, or at specific locations designated by users, such as hotels at travel destinations. You may also wish to receive the money in a contactless transaction without human intervention at a designated time at a locker device in close proximity to the store.
ところが、通常のロッカー装置では、調理する機能を利用できない場合も多く、冷たいお弁当をそのまま持ち帰り、自宅などの電子レンジを使用して温めなければ、すぐに食べることはできない。
However, with normal locker devices, there are many cases where the cooking function cannot be used, and it is not possible to eat it immediately unless the cold lunch box is brought home and heated using a microwave oven at home.
また、食品を提供する店舗によっては、食品を調理したり、販売したりするための人手を常時確保する人件費の割合が高くなり、十分な販売利益を確保できず事業展開を縮小しなければならなくなる場合もあった。
In addition, depending on the store that provides food, the ratio of personnel expenses to constantly secure staff to cook and sell food is high, and sufficient sales profit cannot be secured, and business development must be reduced. Sometimes it didn't work.
このように従来の食品販売ビジネスにおいては、注文者は販売者と対面することなく調理された食品をいつでも都合のよい場所で買い求めることができなかった。
In this way, in the conventional food sales business, the orderer was not able to purchase the cooked food at any convenient place without meeting the seller face-to-face.
また、店舗において販売する食品には、通常販売期限が設定されたものがあり、販売回転率が低下すると、仕入れた食品を廃棄しなければならなくなるというフードロスの問題も指摘されていた。
In addition, some foods sold at stores usually have a sell-by date, and if the sales turnover rate declines, it has been pointed out that the purchased food will have to be disposed of, resulting in food loss.
本発明は、上記の課題を解決するためになされたもので、本発明の目的は、温調機能を備えた収容庫を備えるロッカー装置を利用しつつ、店舗の販売員と対面することなく、ユーザがスマートフォンのアプリから店舗に注文した食品を食べごろに温調された状態で収容庫から、意図するタイミングで取り出すことができる有益性の高いビジネスを安価なコストで展開できる自動販売システム及び自動販売システムの自動販売方法を提供することである。
The present invention has been made to solve the above problems. A vending system and vending system that enables the development of a highly profitable business at a low cost, in which a user can take out food ordered from a store from a smartphone app at a desired timing while the temperature is adjusted to the best time to eat. It is to provide an automatic vending method of the system.
上記目的を達成する本発明の自動販売システムは以下に示す構成を備える。
The vending system of the present invention that achieves the above objectives has the following configuration.
温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、電子決済機能を備えるユーザ端末と、店舗で調理される食品の販売を管理するデータ端末と、が通信可能な自動販売システムであって、前記ユーザ端末は、自動販売アプリを起動して食品を選択することにより特定される前記データ端末に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを前記電子決済機能で決済した後、前記店舗で調理された食品を前記ロッカー装置に預け入れるまたは前記ロッカー装置から取り出すための取引に使用する取引情報を生成する生成手段と、前記生成手段が生成した前記取引情報を前記データ端末および前記ロッカー装置に転送する転送手段と、を備え、前記データ端末は、前記ユーザ端末から転送される前記取引情報を受信する受信手段と、該受信した前記取引情報に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を行う指示手段と、前記取引情報を表示する表示手段と、を備え、前記ロッカー装置は、前記データ端末に表示される前記取引情報または前記ユーザ端末に表示される前記取引情報の読み取りに基づき、温調機能が動作する収容庫へ前記調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を前記注文者に引き渡す取引とを随時に確定させる確定手段と、を備えることを特徴とする。
A locker device having a plurality of storage compartments including a storage compartment with a temperature control function, depositing and taking out the cooked food to sell the cooked food, a user terminal having an electronic payment function, and a store. A vending system capable of communicating with a data terminal that manages the sale of food cooked in a vending system, wherein the user terminal is connected to the data terminal specified by starting the vending application and selecting the food On the other hand, after confirming the food to be cooked at the store and settling the payment for the confirmed food by the electronic payment function, the transaction for depositing the food cooked at the store in the locker device or taking it out from the locker device. and transfer means for transferring the transaction information generated by the generation means to the data terminal and the locker device, wherein the data terminal receives data transferred from the user terminal. receiving means for receiving the transaction information received, instruction means for instructing cooking of the food specified by the cooking apparatus provided in the store based on the received transaction information, and display means for displaying the transaction information , wherein the locker device moves the cooked food to a storage compartment where a temperature control function operates based on reading of the transaction information displayed on the data terminal or the transaction information displayed on the user terminal. A confirmation means for confirming at any time a deposit transaction and a transaction for handing over the ready-to-eat food deposited in the storage with a temperature control function to the orderer.
また、上記目的を達成する本発明の自動販売システムは以下に示す構成を備える。
In addition, the vending system of the present invention that achieves the above objects has the following configuration.
温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、電子決済機能を備えるユーザ端末と、店舗で調理される食品の販売を管理するデータ端末と、前記ロッカー装置で保管された食品の配送を行う配送者が操作する配送端末と、が通信可能な自動販売システムであって、前記ユーザ端末は、自動販売アプリを起動して食品を選択することにより特定される前記データ端末に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを前記電子決済機能で決済した後、前記店舗で調理された食品を前記ロッカー装置に預け入れるまたは前記ロッカー装置から取り出すための取引に使用する取引情報を生成する生成手段と、前記生成手段が生成した前記取引情報を前記データ端末,前記ロッカー装置,前記配送端末に転送する転送手段と、を備え、前記データ端末は、前記ユーザ端末から転送される前記取引情報を受信する第1の受信手段と、該受信した前記取引情報に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を行う指示手段と、前記取引情報を表示する第1の表示手段と、を備え、前記配送端末は、前記ユーザ端末から転送される前記取引情報を受信する第2の受信手段と、前記取引情報を表示す第2の表示手段と、を備え、前記ロッカー装置は、前記データ端末に表示される前記取引情報または前記配送端末に表示される前記取引情報の読み取りに基づき、温調機能が動作する収容庫へ前記調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を前記配送者に引き渡す取引とを随時に確定させる確定手段と、を備えることを特徴とする。
A locker device having a plurality of storage compartments including a storage compartment with a temperature control function, depositing and taking out the cooked food to sell the cooked food, a user terminal having an electronic payment function, and a store. and a delivery terminal operated by a delivery person who delivers the food stored in the locker device can communicate with each other, wherein the user terminal is , confirming the food to be cooked at the store for the data terminal specified by activating the vending application and selecting the food, and after settling the payment for the confirmed food with the electronic payment function, generating means for generating transaction information used in transactions for depositing or taking out food cooked in the store from the locker device; and transmitting the transaction information generated by the generation means to the data terminal and the locker device. , transfer means for transferring to the delivery terminal, wherein the data terminal includes first receiving means for receiving the transaction information transferred from the user terminal, and based on the received transaction information, the and a first display means for displaying the transaction information, wherein the delivery terminal receives the transaction information transferred from the user terminal. and a second display means for displaying the transaction information, wherein the locker device receives the transaction information displayed on the data terminal or the transaction information displayed on the delivery terminal Based on the reading of the transaction information, a transaction of depositing the cooked food in a storage container in which the temperature control function operates, and a transaction of delivering the ready-to-eat food stored in the storage container in which the temperature control function operates to the delivery person. and determination means for determining at any time.
本発明によれば、温調機能を備えた収容庫を備えるロッカー装置を利用しつつ、店舗の販売員と対面することなく、ユーザがスマートフォンのアプリから店舗に注文した食品を温調された状態で収容庫からいつでも取り出すことができる有益性の高いビジネスを展開できる。
According to the present invention, the food ordered by the user from the store via the smartphone application is temperature-controlled while using the locker device having the storage compartment with the temperature control function, without facing the sales staff of the store. You can develop a highly profitable business that can be taken out of the storage at any time.
また、温調機能を備えた収容庫を備えるロッカー装置を利用しつつ、店舗の販売員と対面することなく、ユーザがスマートフォンのアプリから店舗に注文した食品を温調された状態で収容庫から配送者に取り出してもらい注文者が指定した場所に配送してもらえる有益性の高いビジネスを展開できる。
In addition, while using a locker device equipped with a storage compartment equipped with a temperature control function, food ordered from a store via a smartphone application by a user can be stored in a temperature-controlled storage compartment without facing a salesperson at the store. It is possible to develop a highly profitable business in which the delivery person picks up the product and delivers it to the place specified by the orderer.
次に本発明を実施するための最良の形態について図面を参照して説明する。
Next, the best mode for carrying out the present invention will be described with reference to the drawings.
<システム構成の説明>
<Description of system configuration>
〔第1実施形態〕
[First embodiment]
次に本発明を実施するための最良の形態について図面を参照して説明する。本システムは、温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、電子決済機能を備えるユーザ端末と、店舗で調理される食品の販売を管理するデータ端末と、が通信可能な自動販売システムを例とする。
Next, the best mode for carrying out the present invention will be described with reference to the drawings. This system has a plurality of storage compartments including a storage compartment with a temperature control function, a locker device for depositing or taking out the cooked food to sell the cooked food, and a user having an electronic payment function. An example is a vending system in which a terminal and a data terminal that manages the sale of food cooked in a store can communicate with each other.
図1は、第1実施形態を示す自動販売システムの構成を説明するブロック図である。本例は、自動販売システムのための自動販売アプリケーション(自動販売アプリ)は、インターネット1に接続される管理サーバ10により随時更新され最新の自動販売アプリをユーザ端末、データ端末、ロッカー装置にダウンロードして使用可能に構成されている。
〔ユーザ端末の構成〕 FIG. 1 is a block diagram for explaining the configuration of the vending system showing the first embodiment. In this example, an automatic sales application (automatic sales application) for an automatic sales system is updated from time to time by amanagement server 10 connected to the Internet 1, and the latest automatic sales application is downloaded to a user terminal, a data terminal, and a locker device. configured to be available
[Configuration of user terminal]
〔ユーザ端末の構成〕 FIG. 1 is a block diagram for explaining the configuration of the vending system showing the first embodiment. In this example, an automatic sales application (automatic sales application) for an automatic sales system is updated from time to time by a
[Configuration of user terminal]
図1において、20はユーザ端末で、制御部21,メモリ部22,表示部23,通信部24を備えている。制御部21は、インストールされているOSに従うブラウザを介して、管理サーバ10よりダウンロードした自動販売アプリをメモリ部22にインストールする。なお、自動販売機の新設、撤去に従いそれぞれの設置場所(位置情報)が更新されるので、制御部11,メモリ部12,通信部13を備える管理サーバ10は、ユーザ端末20で自動販売アプリを起動する毎に、プログラムバージョンを照合して、最新の自動販売アプリが起動するようにユーザ端末20へのプログラム、および当該プログラムに付随するデータファイルの更新を行う。
In FIG. 1, 20 is a user terminal, which includes a control unit 21, a memory unit 22, a display unit 23, and a communication unit 24. The control unit 21 installs the vending application downloaded from the management server 10 into the memory unit 22 via a browser conforming to the installed OS. Since the installation location (positional information) of each vending machine is updated as new vending machines are installed or removed, the management server 10 including the control unit 11, the memory unit 12, and the communication unit 13 can run the vending application on the user terminal 20. Each time it is started, the program version is collated, and the program to the user terminal 20 and the data file attached to the program are updated so that the latest vending application is started.
メモリ部22は、OS,アプリケーションソフト,データファイル(テキスト、PDF,画像(JPEG))を記憶しており、表示部23に表示するユーザインタフェース画面(UI画面)に対する指示(タップ操作指示を含む)に従いユーザが所望する情報を記憶している。ここで、画像には、後述する取引情報に対応するコード情報、例えばQRコード(株式会社デンソーウェーブの登録商標)が含まれる。なお、QRコードは、構成するセル数に応じて表現できる文字数が確定し、29×29のセルの場合、約100文字のテキストを表現することができる。
The memory unit 22 stores an OS, application software, and data files (text, PDF, image (JPEG)), and provides instructions (including tap operation instructions) to the user interface screen (UI screen) displayed on the display unit 23. The information desired by the user is stored according to the following. Here, the image includes code information corresponding to transaction information described later, such as a QR code (registered trademark of Denso Wave Inc.). The number of characters that can be expressed in the QR code is determined according to the number of cells that constitute it, and in the case of a 29×29 cell, it is possible to express about 100 characters of text.
表示部23は、全面タッチパネル表示部として機能し、ユーザの指指示(タップ、クリック)に反応して読み出される情報を表示する。
The display unit 23 functions as a full-surface touch panel display unit, and displays information read in response to user's finger instructions (tap, click).
通信部24は、インターネット1を介して管理サーバ10,データ端末30と相互に通信可能に接続する。なお、本実施形態において、通信プロトコルに制限されることはなく、現行のLTE、4G,5Gにも対応可能である。
〔データ端末の構成〕 Thecommunication unit 24 is connected to the management server 10 and the data terminal 30 via the Internet 1 so as to be able to communicate with each other. In addition, in this embodiment, the current LTE, 4G, and 5G can also be supported without being limited to the communication protocol.
[Configuration of data terminal]
〔データ端末の構成〕 The
[Configuration of data terminal]
データ端末30は、制御部31,メモリ部32,表示部33,通信部34を備えている。制御部31は、インストールされているOSに従うブラウザを介して、管理サーバ10よりダウンロードした自動販売アプリをメモリ部32にインストールする。
The data terminal 30 includes a control unit 31, a memory unit 32, a display unit 33, and a communication unit 34. The control unit 31 installs the vending application downloaded from the management server 10 into the memory unit 32 via a browser conforming to the installed OS.
表示部33は、全面タッチパネル表示部として機能し、ユーザの指指示(タップ、クリック)に反応して読み出される情報を表示する。
The display unit 33 functions as a full-surface touch panel display unit, and displays information read in response to user's finger instructions (tap, click).
通信部34は、インターネット1を介して管理サーバ10,ユーザ端末20,販売端末40と相互に通信可能に接続する。なお、本実施形態において、通信プロトコルに制限されることはなく、現行のLTE、4G,5Gにも対応可能である。
The communication unit 34 connects to the management server 10, the user terminal 20, and the sales terminal 40 via the Internet 1 so that they can communicate with each other. In addition, in this embodiment, the current LTE, 4G, and 5G can also be supported without being limited to the communication protocol.
60はロッカー装置で、温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売することが可能に構成されている。ロッカー装置60は、以下の図2を参照して詳細を説明する。
〔ロッカー装置の構成〕 Alocker device 60 is provided with a plurality of storage compartments including a storage compartment with a temperature control function, and is configured to be able to deposit and take out cooked food to sell the cooked food. . The rocker device 60 will be described in detail with reference to FIG. 2 below.
[Configuration of locker device]
〔ロッカー装置の構成〕 A
[Configuration of locker device]
図2は、図1に示したロッカー装置60の構成を説明するブロック図である。本例に示すロッカー装置60の収容庫の構成については図3において詳述する。
FIG. 2 is a block diagram explaining the configuration of the locker device 60 shown in FIG. The configuration of the housing of the locker device 60 shown in this example will be described in detail with reference to FIG.
図2において、61は通信部で、インターネット1を介して、管理サーバ10,ユーザ端末20,データ端末30と相互に通信可能に接続する。
In FIG. 2, 61 is a communication unit, which is connected to the management server 10, the user terminal 20, and the data terminal 30 via the Internet 1 so as to be able to communicate with each other.
BOX制御部62は、図示しないCPU、ROM、RAM等を備え、施解錠制御部63,温調部64,操作パネル部65,読取り部66,音声案内部67,決済部68を含む各部の動作を総括的に制御する。
The BOX control unit 62 includes a CPU, ROM, RAM, etc. (not shown), and controls the operation of each unit including the locking/unlocking control unit 63, the temperature control unit 64, the operation panel unit 65, the reading unit 66, the voice guidance unit 67, and the settlement unit 68. comprehensively control the
施解錠制御部63は、BOX制御部62からの指示に従い、後述する図3に示す各収容庫に設けられる電子錠の施錠または解錠を行う。温調部64は、BOX制御部62からの指示に従い、後述する図3に示す各収容庫のうち、保温または保冷する収容庫の温調(保温温度または保冷温度を調整する。なお、温調可能な収容庫は、保温または保冷のいずれにも機能させることが可能に構成されている。なお、保冷温度には、冷凍温度、冷蔵温度が含まれる。
The lock/unlock control unit 63 follows instructions from the BOX control unit 62 and locks or unlocks electronic locks provided in each storage shown in FIG. 3, which will be described later. The temperature control unit 64, in accordance with instructions from the BOX control unit 62, adjusts the temperature of a container that is to be kept warm or cold among the containers shown in FIG. Possible storage compartments are constructed so as to be capable of functioning as both heat insulation and cold insulation, where the cold insulation temperature includes freezing temperature and refrigeration temperature.
操作パネル部65は、ロッカー装置60を操作するユーザに必要な操作画面を適時表示して、該操作画面に表示されるボタン等の指示状態に従いさらに詳細な操作を行えるようにUI画面の切り替えを行う。読取り部66は、近距離無線通信で電子カードを読み取るリーダ部を備え、電子マネーカードにチャージされた使用可能な電子マネーのチャージ金額を読み取る。また、読取り部66は、ユーザ端末20の表示部23、データ端末30の表示部33に表示された取引情報(QRコード化された画像情報)を読み取り、ロッカー制御部62にユーザ注文された取引情報を通知する。
The operation panel unit 65 timely displays an operation screen necessary for the user who operates the locker device 60, and switches the UI screen so that more detailed operations can be performed according to the instruction state of the buttons displayed on the operation screen. conduct. The reading unit 66 has a reader unit that reads the electronic card by short-range wireless communication, and reads the charge amount of usable electronic money charged in the electronic money card. Further, the reading unit 66 reads the transaction information (QR coded image information) displayed on the display unit 23 of the user terminal 20 and the display unit 33 of the data terminal 30, and reads the transaction ordered by the user to the locker control unit 62. Notify information.
音声案内部67は、操作パネル65を操作するユーザに適切な音声案内を行うためのスピーカを備えている。決済部68は、読取り部66が読み取る電子マネー情報から販売する食品の対価に応じて減額した情報を書き込むことで決済処理を行う。
The voice guidance unit 67 includes a speaker for providing appropriate voice guidance to the user who operates the operation panel 65. The settlement unit 68 performs settlement processing by writing information obtained by subtracting the price of the food sold from the electronic money information read by the reading unit 66 .
錠前状態テーブル69は、収容庫別(BOXNo.1~BOXNo.N)に設けられる電子錠前の扉開閉状態を管理する。温調状態テーブル70は、電子錠前の温調設定状態を収容庫別(BOXNo.1~BOXNo.N)に管理する。
The lock state table 69 manages the door open/closed state of electronic locks provided for each container (BOX No. 1 to BOX No. N). The temperature control state table 70 manages the temperature control setting state of the electronic lock for each container (BOX No. 1 to BOX No. N).
図3は、図2に示したロッカー装置10を含むロッカーシステムの構成を説明する斜視図である。本例は、ロッカー装置10が店舗80に併設して設けられる場合を示すが、ロッカー装置10が店舗80から離隔して設置されている場合も本実施形態の適用範囲である。また、ロッカー装置10の設置位置は、GPS機能で探索できるように設置位置情報で特定することができる。
FIG. 3 is a perspective view explaining the configuration of a locker system including the locker device 10 shown in FIG. Although this example shows the case where the locker device 10 is installed side by side with the store 80, the case where the locker device 10 is installed separately from the store 80 is also within the scope of application of the present embodiment. Further, the installation position of the locker device 10 can be specified by installation position information so that it can be searched by the GPS function.
ここで、設置位置情報は、店舗80に併設されるロッカー装置60が販売できる食品リストに対応づけて図1に示した管理サーバ10のメモリ部12に登録されている。これにより、ユーザ端末20が備えるGPS機能で特定される現在位置情報を特定することで、商品販売アプリは、選択される食品を販売可能な近場のロッカー装置を推奨候補としてユーザ端末20の表示部23に地図画面を介して表示する。
Here, the installation position information is registered in the memory unit 12 of the management server 10 shown in FIG. As a result, by specifying the current location information specified by the GPS function of the user terminal 20, the product sales application displays the user terminal 20 as a recommended candidate for a nearby locker device that can sell the selected food. The map screen is displayed on the unit 23 .
このように本実施形態では、自動販売アプリは、ユーザ端末20が示す現在の位置情報と、食品を提供する店舗80に対応付けられたロッカー装置60の位置情報とを管理サーバ10が提供する管理情報を照合して、注文される食品を受け取り可能な近場のロッカー装置60を特定することができる。
As described above, in the present embodiment, the vending application is managed by the management server 10 providing the current location information indicated by the user terminal 20 and the location information of the locker device 60 associated with the store 80 that provides food. The information can be collated to identify a nearby locker device 60 that can pick up the ordered food.
より具体的には、自動販売アプリは、ユーザ端末20が示す現在の位置情報と、食品を提供する店舗80に対応付けられたロッカー装置60の設置位置情報を照合して、注文される食品を受け取り可能な近場のロッカー装置を特定する。この際、自動販売アプリは、ユーザ端末20を操作するユーザと近場のロッカー装置60との距離をユーザ個別にあらかじめ登録可能である。
More specifically, the vending application compares the current position information indicated by the user terminal 20 with the installation position information of the locker device 60 associated with the store 80 that provides the food, and selects the food to be ordered. Identify nearby locker devices that can be picked up. At this time, the vending application can preliminarily register the distance between the user who operates the user terminal 20 and the nearby locker device 60 for each user.
なお、ユーザ端末20の地図アプリ等を介してユーザが選択した近場のロッカー装置60への道案内を行うように構成してもよい。
It should be noted that it may be configured to provide guidance to the nearby locker device 60 selected by the user via a map application or the like of the user terminal 20 .
なお、本実施形態において、店舗とは、料理を提供するピザ屋店舗、レストランチェーンの店舗、コンビニエンスストアの店舗等が含まれる。
In addition, in this embodiment, stores include pizzerias that serve food, restaurant chain stores, convenience store stores, and the like.
図3において、収容庫91-S-1~91-S-4は、例えば5センチ×32センチの間口で、奥行きが32センチで構成され、薄型の食品、例えばピザ、お弁当を収容可能である。また、収容庫91-S-1~91-S-4は、設定により常温庫、温調庫(保冷(冷蔵、冷凍)、保温)のいずれにも対応できる。
In FIG. 3, storage compartments 91-S-1 to 91-S-4 have a frontage of, for example, 5 cm×32 cm and a depth of 32 cm, and can accommodate thin foods such as pizza and lunch boxes. be. In addition, storage compartments 91-S-1 to 91-S-4 can correspond to normal temperature compartments or temperature control compartments (cold storage (refrigeration, freezing), heat insulation) by setting.
収容庫91-M-1~91-M-4は、例えば25センチ×32センチの間口で、奥行きが32センチで構成され、薄型の食品、例えばピザ、お弁当を複数収容可能である。また、収容庫91-M-1~91-M-4は、設定により常温庫、温調庫(保冷(冷蔵、冷凍)、保温)のいずれにも対応できる。収容庫91-L-1は例えば50センチ×32センチの間口で、奥行きが32センチで構成されている。95は操作画面で、後述する図7に示す操作画面を表示する。96はカメラ部で、図2に示した読み取り部66に対応する。97は現金投入部で、お札や硬貨を投入して、決済により残金が発生した場合、釣銭を返却口98に払い出す。
The storage compartments 91-M-1 to 91-M-4 have a frontage of, for example, 25 cm x 32 cm and a depth of 32 cm, and can accommodate multiple thin foods such as pizza and lunch boxes. In addition, storage compartments 91-M-1 to 91-M-4 can correspond to normal temperature compartments or temperature control compartments (cold storage (refrigeration, freezing), heat insulation) by setting. The storage shed 91-L-1 has, for example, a frontage of 50 cm×32 cm and a depth of 32 cm. An operation screen 95 displays an operation screen shown in FIG. 7, which will be described later. A camera unit 96 corresponds to the reading unit 66 shown in FIG. Reference numeral 97 denotes a cash input unit, which deposits bills and coins, and pays out the change to a return port 98 when there is a balance due to settlement.
収容庫92-V-1、92-V-2は電子レンジを内蔵し、ユーザによる電子決済に従い冷凍食品を解凍したり、保温されていた食品を温め直したりする場合に使用される。
Storage compartments 92-V-1 and 92-V-2 have built-in microwave ovens, which are used to thaw frozen food according to the user's electronic payment and to reheat food that has been kept warm.
収容庫91-H-1~91-H-3は、食品を保温するための温調機能を備え、再販売する食品を温調する。収容庫91-C-1~91-C-4は、食品を保冷するための温調機能を備え、再販売する食品を温調する。
Storage warehouses 91-H-1 to 91-H-3 are equipped with a temperature control function to keep food warm, and control the temperature of food to be resold. Storage boxes 91-C-1 to 91-C-4 have a temperature control function for keeping food cold, and control the temperature of food to be resold.
なお、食品を保温する温度は、例えば3段階設定可能で、やや低い(T1)、ちょうど良い(T2)、やや高い(T3)等をパラメータで設定できる。同様に、食品を保冷する温度は、例えば3段階設定可能で、-20℃(冷凍)以下、0℃(氷温)、7℃(冷蔵温度)等を設定できる。
The temperature for keeping food warm can be set, for example, in three stages, such as slightly low (T1), just right (T2), and slightly high (T3). Similarly, the temperature for keeping food cold can be set in three stages, for example, -20° C. (freezing) or lower, 0° C. (ice temperature), 7° C. (refrigeration temperature), and the like.
図4は、図1に示したユーザ端末20に表示する注文処理画面の一例を示す図である。なお、D1~D10は画面表示例を示す。
FIG. 4 is a diagram showing an example of an order processing screen displayed on the user terminal 20 shown in FIG. Note that D1 to D10 show screen display examples.
図4において、ユーザ端末20が画面操作で登録された自動販売アプリを選択すると、制御部21は、例えば「Box注文」を示す注文メニュー画面(D1)をロッカーイメージとともに表示部23に表示する。
In FIG. 4, when the user terminal 20 selects a registered vending application by operating the screen, the control unit 21 displays an order menu screen (D1) indicating, for example, "Box order" on the display unit 23 together with a locker image.
このメニュー画面D1がユーザによりタップされると、制御部21は、例えば注文開始または注文終了を選択する注文指示画面(D2)を表示部23に表示する。
When the menu screen D1 is tapped by the user, the control unit 21 displays on the display unit 23 an order instruction screen (D2) for selecting order start or order end, for example.
ここで、ユーザが画面表示例D2の「注文開始ボタン」をタップすると、制御部21は、例えば食品選択のための食品選択画面(D3)を表示部23に表示する。
Here, when the user taps the "order start button" in the screen display example D2, the control unit 21 displays, for example, a food selection screen (D3) for food selection on the display unit 23.
ここで、ユーザは、ロッカー装置60で販売される食品を選択するための食品選択画面(D3)からカレーボタンとチーズケーキとを選択したものとして注文処理の流れを説明する。
Here, the flow of order processing will be described assuming that the user has selected the curry button and cheesecake from the food selection screen (D3) for selecting food items sold by the locker device 60.
ユーザが食品選択画面(D3)上でカレーボタンとチーズケーキとを選択すると、制御部21は、例えば受取り場所選択画面(D4)を表示部23に表示する。ここで、ユーザが画面表示例D4の「店舗Box」、「指定Box」、「配送」のうち、「店舗Box」をタップすると、制御部21は、例えば店舗Box画面(D5)を表示部23に表示する。本例は、カレーボタンとチーズケーキを販売可能なBoxがA~Cの3つの候補が選択表示された場合に対応する。
When the user selects the curry button and cheesecake on the food selection screen (D3), the control unit 21 displays, for example, the pick-up location selection screen (D4) on the display unit 23. Here, when the user taps "Store Box" among "Store Box", "Specified Box", and "Delivery" in the screen display example D4, the control unit 21 causes the display unit 23 to display the store Box screen (D5), for example. to display. This example corresponds to the case where three candidates A to C are selected and displayed for Boxes that can sell Curry Button and Cheesecake.
ここで、ユーザは、画面上のBoxA~Cのいずれか1つを選択する操作を行う。これを受けて、制御部21は、例えば受取時間指定画面(D6)を表示部23に表示する。そして、制御部21は、受取時間指定画面(D6)に対してユーザが図示しない仮想キーボード画面から入力する数値データを取り出し時間として受け付け、入力された数値が確定されたと判断した場合、表示部23の表示画面を決済画面(D7)に表示する。
Here, the user performs an operation to select one of Boxes A to C on the screen. In response to this, the control unit 21 displays, for example, a reception time designation screen (D6) on the display unit 23. FIG. Then, the control unit 21 accepts numerical data entered by the user from a virtual keyboard screen (not shown) on the receipt time designation screen (D6) as the retrieval time, and when it determines that the input numerical value is confirmed, the display unit 23 is displayed on the settlement screen (D7).
ここで、ユーザは、決済画面(D8)上で電子決済ボタンまたはクレジットボタンのいずれかを選択する。そして、制御部21は、電子決済ボタンまたはクレジットボタンによる決済が確定したことを確認すると、表示部23に取引読み出し画面(D9)上に開始ボタンと終了ボタンとを表示する。
Here, the user selects either the electronic payment button or the credit button on the payment screen (D8). Then, when the control unit 21 confirms that the payment by the electronic payment button or the credit button has been confirmed, the display unit 23 displays a start button and an end button on the transaction reading screen (D9).
ここで、制御部21は、ユーザが開始ボタンを選択したことを受け付けたと判断した場合、表示部23に取引情報画面(D10)を表示する。ここで、斜線部は、QRコードに対応する。
Here, when the control unit 21 determines that it has accepted that the user has selected the start button, the display unit 23 displays the transaction information screen (D10). Here, the shaded area corresponds to the QR code.
これにより、ロッカー装置60のうち、温調機能が有効となり、保温するカレーと保冷するチーズケーキを販売するためのBoxが確定する。
As a result, the temperature control function of the locker device 60 is activated, and boxes for selling curry to keep warm and cheesecake to keep cold are determined.
なお、食品選択画面(D3)において、ユーザは、選択する食品に関して、例えば冷凍カレーを冷凍状態または冷蔵状態でロッカー装置60から取り出したい場合がある。
そこで、食品選択画面(D3)における食品選択に合わせて、ロッカー装置60から取り出したい温度管理を選択するボタン(冷蔵ボタン、冷凍ボタン、保温ボタン、常温ボタン)を表示して、ユーザから受け付ける食品注文に対する温度管理要求にきめ細かく、かつ柔軟に対応できる構成としてもよい。 In addition, in the food selection screen (D3), the user may want to take out the selected food from thelocker device 60 in a frozen state or a refrigerated state, for example, frozen curry.
Therefore, according to the food selection on the food selection screen (D3), buttons (refrigerate button, freeze button, keep warm button, room temperature button) for selecting the temperature control to be taken out from thelocker device 60 are displayed to accept food orders from the user. It is also possible to adopt a configuration that can respond finely and flexibly to the temperature control request for.
そこで、食品選択画面(D3)における食品選択に合わせて、ロッカー装置60から取り出したい温度管理を選択するボタン(冷蔵ボタン、冷凍ボタン、保温ボタン、常温ボタン)を表示して、ユーザから受け付ける食品注文に対する温度管理要求にきめ細かく、かつ柔軟に対応できる構成としてもよい。 In addition, in the food selection screen (D3), the user may want to take out the selected food from the
Therefore, according to the food selection on the food selection screen (D3), buttons (refrigerate button, freeze button, keep warm button, room temperature button) for selecting the temperature control to be taken out from the
これにより、例えば冷凍カレーを注文した場合に、自宅で解凍調理したいユーザは温度管理として冷凍を選択することで、冷凍管理される収容庫に収容された冷凍カレーをロッカー装置60から取り出すことができる。同様に、冷凍カレーを注文した場合に、自宅で加熱調理したいユーザは温度管理として冷蔵を選択することで、冷凍カレーを店舗で解凍して冷蔵管理される収容庫に収容された冷蔵カレーをロッカー装置60から取り出すこともできる。
As a result, for example, when a frozen curry is ordered, a user who wants to thaw and cook at home can select freezing as the temperature control, and can take out the frozen curry stored in the container controlled by freezing from the locker device 60.例文帳に追加. Similarly, when ordering frozen curry, a user who wants to heat and cook at home selects refrigeration as the temperature control, and the frozen curry is thawed at the store and put into a locker. It can also be removed from the device 60 .
図5は、図1に示したデータ端末30に表示される注文受付メニュー画面の一例を示す図である。以下、店舗の担当者が受信した取引情報に従い、ユーザから注文された食品をロッカー装置60のいずれかの収容庫に預け入れる際の流れを図6に示す注文管理テーブルを参照しながら説明する。
FIG. 5 is a diagram showing an example of an order reception menu screen displayed on the data terminal 30 shown in FIG. The flow of depositing the food ordered by the user into one of the storage compartments of the locker device 60 according to the transaction information received by the person in charge of the store will be described below with reference to the order management table shown in FIG.
図5において、店舗の担当者がタッチパネルで構成される表示部33をタッチしたことを制御部31が検出した場合、注文受付メニュー画面(D21)を表示する。ここで、店舗の担当者がデータ端末の表示部33に図6に示す表示される注文確認テーブルに従う最新の情報であるBox選択画面(D22)を表示部33に表示する。ここで、制御部31が店舗の担当者が図6に示す表示される注文確認テーブルの先頭に対応する注文番号XXXをタップしたことを検出すると、食品調理開始時刻画面(D23)を表示部33に表示する。
In FIG. 5, when the control unit 31 detects that the person in charge of the store has touched the display unit 33 composed of a touch panel, the order reception menu screen (D21) is displayed. Here, the person in charge of the store displays on the display unit 33 of the data terminal a Box selection screen (D22), which is the latest information according to the order confirmation table shown in FIG. Here, when the control unit 31 detects that the person in charge of the store has tapped the order number XXX corresponding to the top of the order confirmation table displayed in FIG. to display.
ここで、店舗の担当者は、現在時刻と調理開始時刻とを比較して調理開始ボタンをタップすると、制御部34は、温調指示画面(D24)を表示部33に表示する。ここで、店舗の担当者は、温調指示画面(D24)を参照して、取引情報で温調(温度管理を含む)が指定され、かつ、その温調が保温であるのか、保冷(冷蔵、冷凍、常温を含む)であるのかを確認できる。
Here, when the person in charge of the store compares the current time with the cooking start time and taps the cooking start button, the control unit 34 displays the temperature control instruction screen (D24) on the display unit 33. Here, the person in charge of the store refers to the temperature control instruction screen (D24) to determine whether temperature control (including temperature control) is specified in the transaction information and whether the temperature control is heat insulation (refrigeration). , frozen, and room temperature).
制御部31は図示しない次へボタンが押下されたことを検出すると、注文情報確認画面(D25)を表示部33に表示する。ここで、注文情報確認画面(D25)に表示される取引情報に対応するQRコード(斜線部)には、Boxを特定するBox番号、注文者が購入する食品コード毎に、購入する食品に対する複数の温調制御パラメータ(保温30℃、保冷-20℃)がセットされている。
When the control unit 31 detects that the next button (not shown) has been pressed, it displays an order information confirmation screen (D25) on the display unit 33. Here, the QR code (shaded area) corresponding to the transaction information displayed on the order information confirmation screen (D25) contains the box number that identifies the box, and the food code that the orderer purchases. temperature control parameters (heat insulation 30°C, cold insulation -20°C) are set.
次に、店舗の担当者は、表示部33に表示した注文情報確認画面(D25)をロッカー装置60の読み取り部66に読み取らせると、制御部34は、特定された温調機能が動作する収容庫のBox番号XXXを解錠したことを示す解錠画面(D26)を表示部33に表示する。
Next, when the person in charge of the store causes the reading unit 66 of the locker device 60 to read the order information confirmation screen (D25) displayed on the display unit 33, the control unit 34 reads the specified temperature control function. An unlock screen (D26) indicating that the box number XXX of the warehouse has been unlocked is displayed on the display unit 33.
店舗の担当者が解錠画面(D26)を確認して次へボタンを選択すると、制御部31は、「食品をBoxNo.XXXに収容して下さい」を表示部33に表示する。この状態において、店舗の担当者は、注文された食品または注文されて調理済の食品を指定されたBoxに収容させて図示しない扉を閉じた後、食品収容確認画面(D27)上のOKボタンを押下する。ここで、制御部31は、店舗の担当者がOKボタンを押下したことを検出したら、当該BoxNo.XXXを施錠した旨のメッセージ画面(D28)を表示部33に表示する。
When the person in charge of the store confirms the unlocking screen (D26) and selects the next button, the control unit 31 displays on the display unit 33 "Please store food in Box No. XXX." In this state, the person in charge of the store stores the ordered food or the ordered and cooked food in the specified box, closes the door (not shown), and then presses the OK button on the food storage confirmation screen (D27). Press Here, when the controller 31 detects that the person in charge of the store has pressed the OK button, the controller 31 displays on the display 33 a message screen (D28) indicating that the BoxNo.XXX has been locked.
そして、制御部31は、店舗の担当者がメッセージ画面(D28)上で次へボタンが押下されたことを検出したら、メニュー画面(D29)を表示部33に表示する。
When the control unit 31 detects that the person in charge of the store has pressed the next button on the message screen (D28), the control unit 31 displays the menu screen (D29) on the display unit 33.
なお、図6に示す注文確認テーブルでは、注文No.に対応づけて、温調の有無、調理開始時刻、BoxNo.、投入時刻、取り出し状態を一元管理している例を示している。しかし、本テーブルに示すパラメータ以外に、さらにロッカー装置60にとって有効なパラメータを付加する構成としてもよい。また、さらにロッカー装置60にとって有効なパラメータを付加する構成については、他の実施形態において詳述する。
In addition, the order confirmation table shown in FIG. 6 shows an example in which the presence or absence of temperature control, cooking start time, Box No., input time, and take-out state are centrally managed in association with the order number. However, in addition to the parameters shown in this table, a configuration may be adopted in which parameters effective for the locker device 60 are added. Further, a configuration for adding parameters effective for the locker device 60 will be described in detail in another embodiment.
なお、本実施形態では、特定情報は、食品を保温または保冷する温度を特定する温度特定情報を含む構成を備え、さらに、温度特定情報は、食品を保温または保冷する複数の温度を特定する構成を備えるため、保冷(冷凍、冷蔵)、保温を同時に使用する注文にも対応することができる。
In this embodiment, the specific information includes temperature specific information that specifies the temperature at which the food is to be kept hot or cold, and the temperature specific information is configured to specify a plurality of temperatures at which the food is to be kept hot or cold. Because it is equipped with , it is possible to respond to orders that use cold storage (freezing, refrigeration) and heat preservation at the same time.
また、特定情報は、収容された食品を収容庫から持ち帰る予定時間を特定する予定時間情報を含む構成を備えるため、店舗80で調理された状態からそれほど時間が経過する前に、注文者が温調された食品を食べごろの状態で受け取ることができる。
In addition, since the specific information includes the scheduled time information specifying the scheduled time to bring back the stored food from the storage, the orderer will be able to warm the food before a long time has passed since the food was cooked in the store 80. You can receive prepared food in a ready-to-eat state.
図7は、図1に示したロッカー装置60に表示される食品引き渡しメニュー画面の一例を示す図である。本画面例は、注文者がロッカー装置60へ移動した後、ユーザ端末20でインストールされている販売アプリを起動した後、制御部21は、表示部23にメニュー画面(D11)を表示する。ここで、注文者がメニュー画面(D11)上で次へボタンを押下すると、制御部21が取引情報をロッカー装置60に読み取らせる読取り指示画面(D12)を表示部23に表示する。ここで、注文者が開示ボタンを押下すると、制御部21は、「読み取り中」を示すメッセージ画面(D13)を表示部23に表示する。ここで、注文者が次へボタンを選択すると、注文情報表示画面(D14)を表示部23に表示する。次に、注文者が注文情報表示画面(D14)をロッカー装置60の読み取り部66に翳して当該注文情報を読み取らせる。
FIG. 7 is a diagram showing an example of the food delivery menu screen displayed on the locker device 60 shown in FIG. In this screen example, after the orderer moves to the locker device 60 and activates the sales application installed on the user terminal 20, the control unit 21 displays the menu screen (D11) on the display unit 23. Here, when the orderer presses the next button on the menu screen (D11), the control section 21 displays the reading instruction screen (D12) on the display section 23 to cause the locker device 60 to read the transaction information. Here, when the orderer presses the disclosure button, the control section 21 displays a message screen (D13) indicating "reading" on the display section 23. FIG. Here, when the orderer selects the next button, the order information display screen (D14) is displayed on the display unit 23. FIG. Next, the orderer holds up the order information display screen (D14) to the reading unit 66 of the locker device 60 to read the order information.
次に、ロッカー装置60の読み取り部66に読み取らせた取引情報が正常であると判断した場合、制御部21は、ユーザ端末20の表示部23に解錠すべきBoxNo.XXX、BoxNo.XXNを表示するメッセージ画面(D15)を表示する。次に、制御部21は、BoxNo.XXX、BoxNo.XXNから温調状態の食品(カレー、チーズケーキ)を取り出すためのメッセージ画面(D16)を表示部23に表示する。ここで、制御部21が次へボタンが押下されたことを検出したら、表示部23の表示画面を取出し終了確認画面(D17)に切り替える。
Next, when it is determined that the transaction information read by the reading unit 66 of the locker device 60 is normal, the control unit 21 displays the Box No. to be unlocked on the display unit 23 of the user terminal 20. XXX, Box No. A message screen (D15) displaying XXN is displayed. Next, the control unit 21 selects BoxNo. XXX, Box No. A message screen (D16) is displayed on the display unit 23 for taking out food (curry, cheesecake) in a temperature-controlled state from XXN. Here, when the control unit 21 detects that the next button has been pressed, the display screen of the display unit 23 is taken out and switched to the end confirmation screen (D17).
制御部21が注文者により取出し終了確認画面(D17)上でOKボタンが押下されたことを検出すると、表示部23の表示画面をBoxNo.XXX、BoxNo.XXNを施錠確認画面(D18)に切り替える。そして、温調された食品を取り出した注文者が次へボタンを押下すると、制御部21は、表示部23の表示画面をメニューへ戻る画面(D19)に切り替える。
When the control unit 21 detects that the orderer has pressed the OK button on the removal completion confirmation screen (D17), the display screen of the display unit 23 is changed to BoxNo. XXX, Box No. Switch XXN to the lock confirmation screen (D18). Then, when the orderer who has taken out the temperature-controlled food presses the next button, the control unit 21 switches the display screen of the display unit 23 to a screen for returning to the menu (D19).
図8は、本実施形態を示した自動販売システムの第1の自動販売処理方法を説明するフローチャートである。なお、S1~S4、S11~S15、S21~S25は各ステップを示す。また、図中のT11,T12は、相互に係り合うステップを示す。なお、各ステップは、本実施形態を示す自動販売アプリが起動することで実行されるものとする。
FIG. 8 is a flow chart explaining the first automatic sales processing method of the automatic sales system showing this embodiment. S1 to S4, S11 to S15, and S21 to S25 indicate steps. Also, T11 and T12 in the figure indicate mutually related steps. In addition, each step shall be performed by starting the vending application which shows this embodiment.
〔ユーザ端末処理〕
[User terminal processing]
自動販売アプリを起動して温調したい食品を確定し、さらに上述したようにデータ端末20の画面を操作して電子決済する(S1)。制御部21は、自動販売アプリに従い図6に示した注文確認テーブルに示す情報、パラメータを含む情報からロッカー部60の読み取り部66が読み取る取引情報を生成する(S2)。
Start the vending application, determine the food you want to control the temperature of, and then operate the screen of the data terminal 20 as described above to make an electronic payment (S1). The control unit 21 generates transaction information read by the reading unit 66 of the locker unit 60 from information including parameters and information shown in the order confirmation table shown in FIG. 6 according to the vending application (S2).
次に、制御部21は、自動販売アプリに従い生成した取引情報を、通信部24を介してデータ端末30とロッカー装置60に転送する(S3)。次に、注文者が取引情報で特定されたロッカー装置60へ移動した後、ロッカー装置60の操作パネル65に表示されたメニュー画面を操作して、表示部23に表示された取引情報を読み取り部66に読み取らせて(S4)、本処理を終了する。
Next, the control unit 21 transfers the transaction information generated according to the vending application to the data terminal 30 and the locker device 60 via the communication unit 24 (S3). Next, after the orderer moves to the locker device 60 specified by the transaction information, the menu screen displayed on the operation panel 65 of the locker device 60 is operated to read the transaction information displayed on the display unit 23. 66 (S4), and the process ends.
本実施形態において、制御部21は、自動販売アプリを起動して食品を選択することにより特定されるデータ端末30に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを電子決済機能で決済した後、店舗80で調理された食品をロッカー装置60に預け入れるまたはロッカー装置60から取り出すための取引に使用する取引情報(QRコード)を生成する。その後、制御部21は、通信部20を介して生成した取引情報をデータ端末30およびロッカー装置60に転送する。
In this embodiment, the control unit 21 confirms the food to be cooked at the store to the data terminal 30 specified by starting the vending application and selecting the food, and electronically pays for the confirmed food. After making a payment with the payment function, transaction information (QR code) used for a transaction for depositing or taking out the food prepared at the store 80 to or from the locker device 60 is generated. After that, the control unit 21 transfers the generated transaction information to the data terminal 30 and the locker device 60 via the communication unit 20 .
このように、注文者は、表示部23に表示された取引情報の転送を指示するだけで、後は、自動販売アプリが必要な取引情報をデータ端末30と、ロッカー装置60に転送しておくことが可能となる。
In this way, the orderer simply instructs the transfer of the transaction information displayed on the display unit 23, and after that, the vending application transfers necessary transaction information to the data terminal 30 and the locker device 60. becomes possible.
〔データ端末処理〕
[Data terminal processing]
自動販売アプリを起動して、ユーザ端末20の通信部24から送信された取引情報を通信部34で受信する(S11)。次に、店舗80に備える調理装置、例えば電子レンジによる食品の調理開始を指示する(S12)。ここで、調理開始を指示するタイミングは、該受信した取引情報で特定される予定時間に基づいて、店舗80が備える調理装置に特定される食品に対する調理指示を行うタイミングを決定する。調理指示を行うタイミングは、より具体的には、予定時間から食品に対して設定された調理時間と食品預け入れに要する作業時間とを減算して得られるタイミングよりも所定時間早いタイミングとする。次に、制御部31は、注文者のユーザ端末20から転送された取引情報を表示部33に表示する(S13)。
The vending application is started, and the transaction information transmitted from the communication unit 24 of the user terminal 20 is received by the communication unit 34 (S11). Next, an instruction is given to start cooking food by a cooking device provided in the store 80, such as a microwave oven (S12). Here, the timing for instructing the start of cooking is determined based on the scheduled time specified by the received transaction information to determine the timing for instructing the cooking of the food specified by the cooking apparatus provided in the store 80 . More specifically, the timing for instructing cooking is set to be earlier by a predetermined time than the timing obtained by subtracting the cooking time set for the food and the working time required for depositing the food from the scheduled time. Next, the control unit 31 displays the transaction information transferred from the orderer's user terminal 20 on the display unit 33 (S13).
次に、店舗80の担当者は、データ端末30と調理したばかりの温調指定された食品を持って、店舗80に併設される、または指定された近接設置されるロッカー装置60へ移動する(M)。
Next, the person in charge of the store 80 takes the data terminal 30 and the just-cooked food with specified temperature control, and moves to the locker device 60 installed next to the store 80 or installed nearby ( M).
そして、担当者は、上述したロッカー装置60に表示されるメニュー画面を介して、表示部23に表示された取引情報を読み取り部64に読み取らせて(S14)、注文された食品を温調機能が作動する収容庫に預け入れる取引を確定して(S15)、本処理を終了する。
Then, the person in charge causes the reading unit 64 to read the transaction information displayed on the display unit 23 via the menu screen displayed on the locker device 60 (S14), and the ordered food is read by the temperature control function. is activated (S15), and the process ends.
その後、担当者は、操作パネル部65から対応する収容庫の施錠状態を解錠する指示をロッカー装置60に行う。これにより、ロッカー装置60のBox制御部62が施錠解錠駆動部63を制御して、対応する収容庫の扉を解錠することが可能となる。ここで、担当者が収容庫の扉を開けて、注文された食品を預け入れる作業が完了する。
After that, the person in charge instructs the locker device 60 to unlock the corresponding storage from the operation panel section 65 . As a result, the Box control unit 62 of the locker device 60 can control the lock/unlock driving unit 63 to unlock the door of the corresponding storage box. At this point, the person in charge opens the door of the container and deposits the ordered food.
このようにデータ端末は、ユーザ端末20から転送される取引情報を通信部34が受信すると、制御部31が該受信した取引情報に基づいて、店舗60が備える調理装置に特定される食品に対する調理指示を担当者に行うとともに、受診した取引情報を表示部33に表示する。
In this way, when the communication unit 34 receives the transaction information transferred from the user terminal 20, the data terminal allows the control unit 31 to cook the food specified by the cooking apparatus provided in the store 60 based on the received transaction information. While giving instructions to the person in charge, the received transaction information is displayed on the display unit 33 .
これにより、担当者が店舗60に備える調理装置を使用して注文された食品の調理を適正なタイミングで開始することができる。
As a result, the person in charge can start cooking the ordered food at an appropriate timing using the cooking device provided in the store 60.
〔ロッカー装置処理〕
[Locker device processing]
自動販売アプリを起動して、注文者が操作するユーザ端末20の通信部24から送信された取引情報を通信部61で受信する(S21)。次に、自動販売アプリは、担当者が操作するデータ端末30の表示部33に表示される取引情報を読み取り部66に読み取らせる(S22)。
The vending application is started, and the communication section 61 receives the transaction information transmitted from the communication section 24 of the user terminal 20 operated by the orderer (S21). Next, the vending application causes the reading unit 66 to read the transaction information displayed on the display unit 33 of the data terminal 30 operated by the person in charge (S22).
次に、Box制御部62は、読み取った取引情報に基づいて温調機能が動作する収容庫を特定してデータ端末30から依頼される食品を預け入れる取引を確定する(S23)。その後、Box制御部62は、施錠解錠駆動部63を制御して、対応する収容庫の施錠状態を解錠して、担当者が特定された収容庫に注文された食品を預け入れるのを待ち、預け入れが完了したことを確認したら、対応する収容庫の施錠状態を施錠状態へ移行させる。
これにより、預け入れられた食品(カレー、チーズケーキ)が温調された2つの収容庫に収容された状態で、注文者が温調された食品を特定情報で特定される受け取り時間に受け取りに来るまで上記食品を保温、保冷する状態を維持する。 Next, theBox control unit 62 identifies the storage box in which the temperature control function operates based on the read transaction information, and confirms the transaction of depositing the food requested from the data terminal 30 (S23). After that, the Box control unit 62 controls the lock/unlock driving unit 63 to unlock the corresponding container, and waits for the person in charge to deposit the ordered food in the specified container. , When it is confirmed that the deposit has been completed, the lock state of the corresponding storage is shifted to the locked state.
As a result, the food items (curry, cheesecake) that have been deposited are stored in two temperature-controlled storage boxes, and the orderer comes to receive the temperature-controlled food items at the receiving time specified by the specific information. The above food is kept warm and cold until
これにより、預け入れられた食品(カレー、チーズケーキ)が温調された2つの収容庫に収容された状態で、注文者が温調された食品を特定情報で特定される受け取り時間に受け取りに来るまで上記食品を保温、保冷する状態を維持する。 Next, the
As a result, the food items (curry, cheesecake) that have been deposited are stored in two temperature-controlled storage boxes, and the orderer comes to receive the temperature-controlled food items at the receiving time specified by the specific information. The above food is kept warm and cold until
次に、Box制御部62は、操作パネル65を操作して注文者のユーザ端末20の表示部23に表示される取引情報の読み取り指示を受け付けると、注文者が操作するユーザ端末20の表示部23に表示される取引情報を読み取り部66に読み取らせる(S24)。
Next, when receiving an instruction to read the transaction information displayed on the display unit 23 of the orderer's user terminal 20 by operating the operation panel 65, the Box control unit 62 reads the display unit of the user terminal 20 operated by the orderer. 23 is read by the reader 66 (S24).
次に、Box制御部62は、読み取り部66に読み取らせた取引情報に基づいて、温調機能が動作する収容庫を特定してユーザ端末から依頼される食品を引き渡す取引を確定して(S25)、本処理を終了する。
Next, based on the transaction information read by the reading unit 66, the Box control unit 62 identifies the storage box where the temperature control function operates, and confirms the transaction of delivering the food requested by the user terminal (S25 ), the process ends.
その後、Box制御部62は、施錠解錠駆動部63を制御して、対応する収容庫の施錠状態を解錠して、注文者が温調された食品を収容庫から取り出すのを確認した後、施錠解錠駆動部63を制御して、対応する収容庫の施錠状態を施錠して一連の自動販売処理を完了し、開放された収容庫を新たな自動販売処理で使用可能な状態へと管理情報を更新する。
After that, the Box control unit 62 controls the lock/unlock drive unit 63 to unlock the corresponding container, and confirms that the orderer takes out the temperature-controlled food from the container. , and controls the lock/unlock drive unit 63 to lock the corresponding storage in the locked state, complete a series of vending processes, and make the opened storage available for new vending processes. Update management information.
これにより、データ端末30に表示される取引情報またはユーザ端末20に表示される取引情報の読み取りに基づき、温調機能が動作する収容庫へ調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を注文者に引き渡す取引とを随時に確定させることができる。この際、注文者と店舗の操作者とは対面することがない非接触の取引が完了する。
〔第1実施形態の効果〕 As a result, based on the reading of the transaction information displayed on thedata terminal 30 or the transaction information displayed on the user terminal 20, the transaction of depositing the cooked food into the container where the temperature control function operates, and the operation of the temperature control function. It is possible to determine at any time a transaction to deliver the ready-to-eat food deposited in the storage container to the orderer. At this time, a non-contact transaction is completed in which the orderer and the operator of the store do not face each other.
[Effect of the first embodiment]
〔第1実施形態の効果〕 As a result, based on the reading of the transaction information displayed on the
[Effect of the first embodiment]
本実施形態によれば、注文者からの注文を受信してから店舗80の担当者が調理した食品をロッカー装置に預け入れてから取り出すまでの時間を短縮して、節電を図りつつ、食べごろの調理済食品を注文者は担当者と対面することなく非接触状態で取引が完了する。
〔第2実施形態〕 According to this embodiment, the time from receiving the order from the orderer to depositing the food cooked by the person in charge of thestore 80 in the locker device and taking it out is shortened, and the food is cooked in a ready-to-eat state while saving power. The orderer of the finished food completes the transaction in a contactless state without having to face the person in charge.
[Second embodiment]
〔第2実施形態〕 According to this embodiment, the time from receiving the order from the orderer to depositing the food cooked by the person in charge of the
[Second embodiment]
図9は、第2実施形態を示す自動販売システムを説明するブロック図である。なお、図1と同一のものには同一の符号を付して説明を省略する。また、本例は、温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、電子決済機能を備えるユーザ端末と、店舗で調理される食品の販売を管理するデータ端末と、ロッカー装置で保管された食品の配送を行う配送者が操作する配送端末と、が通信可能な自動販売システムを例とする。また、本例は、注文者が操作するユーザ端末20から生成された取引情報がロッカー装置60と、配送者が操作する配送端末40に転送される点が第1実施形態に示した自動販売システムとの構成上の差異である。
FIG. 9 is a block diagram illustrating an automatic vending system according to the second embodiment. The same reference numerals are given to the same parts as those in FIG. 1, and the description thereof is omitted. In addition, this example includes a locker device that has a plurality of containers including a container with a temperature control function, deposits and takes out the cooked food to sell the cooked food, and an electronic payment function. An example is a vending system in which a user terminal equipped with the terminal, a data terminal for managing the sale of food cooked in a store, and a delivery terminal operated by a delivery person who delivers food stored in a locker device can communicate with each other. do. Further, in this example, transaction information generated from the user terminal 20 operated by the orderer is transferred to the locker device 60 and the delivery terminal 40 operated by the delivery person, which is the same as the vending system shown in the first embodiment. This is a structural difference from
図9において、40は配送端末で、制御部41,メモリ部42,第2の表示手段として機能する表示部43,第2の受信手段として機能する通信部44を備えている。制御部41は、インストールされているOSに従うブラウザを介して、管理サーバ10よりダウンロードした自動販売アプリをメモリ部42にインストールする。なお、自動販売機の新設、撤去に従いそれぞれの設置場所(位置情報)が更新されるので、管理サーバ10は、配送端末40で自動販売アプリ起動する毎に、プログラムバージョンを照合して、最新の自動販売アプリが起動するように配送端末40へのプログラム、および当該プログラムに付随するデータファイルの更新を行う。なお、本実施形態において、ユーザ端末20の表示部23は第1の表示手段として機能する。同様に、ユーザ端末20の通信部24は、第1の受信手段として機能し、表示部23は、第1の表示手段として機能する。
In FIG. 9, 40 is a delivery terminal, which includes a control section 41, a memory section 42, a display section 43 functioning as second display means, and a communication section 44 functioning as second reception means. The control unit 41 installs the vending application downloaded from the management server 10 into the memory unit 42 via a browser conforming to the installed OS. Since the installation location (positional information) of each vending machine is updated as the vending machine is newly installed or removed, the management server 10 checks the program version every time the vending application is started on the delivery terminal 40, and updates the vending machine with the latest version. The program to the delivery terminal 40 and the data file attached to the program are updated so that the vending application is activated. In this embodiment, the display unit 23 of the user terminal 20 functions as first display means. Similarly, the communication unit 24 of the user terminal 20 functions as first receiving means, and the display unit 23 functions as first displaying means.
図10は、図1に示した配送端末40に表示される食品引き渡しメニュー画面の一例を示す図である。本実施形態における配送者には、宅配業務を行う事業者の配送者および食品の宅配のみを契約業務とする個人の配送者(「Uber EATS」商標登録)が含まれる。
FIG. 10 is a diagram showing an example of the food delivery menu screen displayed on the delivery terminal 40 shown in FIG. In this embodiment, a delivery company includes a delivery service provider and an individual delivery service (“Uber EATS” trademark registered) whose contract business is only food delivery service.
図10において、配送者が操作する配送端末40にインストールされた自動販売アプリを起動すると、制御部41は、表示部43に配送メニュー画面(D31)を表示する。ここで、制御部41が配送者により開始ボタンがタップしたことを検出すると、配送依頼画面(D32)を表示部43に表示する。本例では、配送依頼されたロッカー装置を識別するBOX番号がリスト表示される場合を示すが、表示態様はリスト表示に限らない。
In FIG. 10, when the vending application installed in the delivery terminal 40 operated by the deliverer is activated, the control unit 41 displays the delivery menu screen (D31) on the display unit 43. Here, when the control unit 41 detects that the delivery person has tapped the start button, the display unit 43 displays a delivery request screen (D32). This example shows a case where a list of BOX numbers for identifying lockers requested for delivery is displayed, but the display mode is not limited to the list display.
制御部41が配送者により配送依頼画面(D32)に表示されたいずれかのBOX番号が選択されたことを検出すると、配送受付確認画面(D33)を表示部43に表示する。
When the control unit 41 detects that the delivery person has selected one of the BOX numbers displayed on the delivery request screen (D32), the display unit 43 displays the delivery acceptance confirmation screen (D33).
配送受付確認画面(D33)において、制御部41が配送者によりOKボタンがタップされたことを検出すると、制御部41は、注文者から受信した取引情報(斜線部)を表示部43に表示する(D34)。
When the control unit 41 detects that the OK button has been tapped by the deliverer on the delivery acceptance confirmation screen (D33), the control unit 41 displays the transaction information (shaded area) received from the orderer on the display unit 43. (D34).
次に、配送者が当該取引情報をロッカー装置60の読み取り部66に読み取らせると、制御部41は、ロッカー装置60との通信により、BOK解錠通知画面(D35)を表示部43に表示する。
Next, when the delivery person causes the reading unit 66 of the locker device 60 to read the transaction information, the control unit 41 communicates with the locker device 60 to display the BOK unlock notification screen (D35) on the display unit 43. .
ここで、配送者は、表示部43に表示されたBOK解錠通知画面(D35)をタップする。これを受けて、制御部41は、ロッカー装置60との通信により、BOK取り出し通知画面(D36)を表示部43に表示する。ここで、配送者は、解錠された収容庫から配送指定された温調状態で収容された食品を取り出す。
Here, the deliverer taps the BOK unlock notification screen (D35) displayed on the display unit 43. In response, the control unit 41 communicates with the locker device 60 to display the BOK removal notification screen (D36) on the display unit 43. FIG. Here, the deliverer takes out the food stored in the temperature-controlled state designated for delivery from the unlocked storage.
次に、配送者は、表示部43に表示されたBOK取り出し通知画面(D36)をタップする。これを受けて、制御部41は、ロッカー装置60との通信により、温調された収容庫の扉を閉じるためのBOK扉指示画面(D37)を表示部43に表示する。ここで、配送者は、解錠された収容庫の扉を閉じた後、表示部43に表示されたBOK扉通知画面(D37)をタップする。これを受けて、制御部41は、配送先情報として住所、電話番号を表示する配送先確認画面(D38)を表示部43に表示する。これに従い配送者は、ロッカー装置60から取り出した温調状態の食品を指定先に配送するための配送業務を開始する。
Next, the deliverer taps the BOK removal notification screen (D36) displayed on the display unit 43. In response, the control unit 41 communicates with the locker device 60 to display on the display unit 43 a BOK door instruction screen (D37) for closing the temperature-controlled storage door. Here, the deliverer closes the unlocked door of the container, and then taps the BOK door notification screen (D37) displayed on the display unit 43 . In response to this, the control unit 41 displays on the display unit 43 a delivery destination confirmation screen (D38) displaying the address and telephone number as the delivery destination information. In accordance with this, the deliverer starts the delivery work for delivering the temperature-controlled food taken out from the locker device 60 to the specified destination.
そして、配送者が配送業務を完了して表示部43に表示された配送先確認画面(D38)をタップすると、制御部41は、配送完了確認画面(D39)を表示部43に表示する。ここで、配送者が配送完了確認画面(D39)上のOKボタンをタップすると、制御部41は、表示部43の画面表示を配送メニュー画面(D40)に切り替え制御して、本操作指示処理を完了する。
Then, when the deliverer completes the delivery work and taps the delivery destination confirmation screen (D38) displayed on the display unit 43, the control unit 41 displays the delivery completion confirmation screen (D39) on the display unit 43. Here, when the deliverer taps the OK button on the delivery completion confirmation screen (D39), the control unit 41 switches the screen display of the display unit 43 to the delivery menu screen (D40) and executes this operation instruction process. complete.
図11、図12は、本実施形態を示した自動販売システムの第3の自動販売処理方法を説明するフローチャートである。なお、S1~S3、S11~S15、S21~S23、S26,S27、S31~S36は各ステップを示す。なお、各ステップは、本実施形態を示す自動販売アプリが起動することで実行されるものとする。また、図中のT11,T12は、相互に係り合うステップを示す。
11 and 12 are flowcharts for explaining the third automatic sales processing method of the automatic sales system according to this embodiment. S1 to S3, S11 to S15, S21 to S23, S26, S27, and S31 to S36 indicate steps. In addition, each step shall be performed by starting the vending application which shows this embodiment. Also, T11 and T12 in the figure indicate mutually related steps.
〔配送端末処理〕
[Delivery terminal processing]
配送端末40は、自動販売アプリを起動して、ユーザ端末20の通信部24から送信された取引情報を通信部44で受信する(S31)。次に、制御部41は、受信した取引情報をメモリ部42に登録する(S32)。これにより、制御部41は、図示しないタイマ管理部が配送者に食品の取り出しと配送を開始するタイミングを管理し、対応時刻に表示部43にその旨の表示を行う。
The delivery terminal 40 activates the vending application, and the communication section 44 receives the transaction information transmitted from the communication section 24 of the user terminal 20 (S31). Next, the control unit 41 registers the received transaction information in the memory unit 42 (S32). As a result, the control unit 41 manages the timing at which the timer management unit (not shown) starts taking out and delivering the food to the delivery person, and displays to that effect on the display unit 43 at the corresponding time.
次に、制御部41は、配送者に食品の取り出しと配送を開始するタイミングに到達したかどうかを判断する(S33)。本実施形態では現在時刻が取り出し時刻よりも約15分程度早いかどうかを判断するものとする。
Next, the control unit 41 determines whether the timing to start taking out and delivering the food to the deliverer has arrived (S33). In this embodiment, it is determined whether the current time is about 15 minutes earlier than the takeout time.
次に、制御部41は、登録されている取引情報を呼び出して表示部43に表示する(S34)。
Next, the control unit 41 calls up the registered transaction information and displays it on the display unit 43 (S34).
そして、特定されるロッカー装置60へ移動した配送者は、上述したロッカー装置60に表示されるメニュー画面を介して、表示部23に表示された取引情報を読み取り部64に読み取らせる(S35)。次に、Box制御部62は、読み取り部66に読み取らせた取引情報に基づいて、温調機能が動作する収容庫を特定して配送端末40から依頼される食品を取り出す取引を確定して(S36)、本処理を終了する。
Then, the deliverer who moves to the identified locker device 60 causes the reader 64 to read the transaction information displayed on the display unit 23 via the menu screen displayed on the locker device 60 (S35). Next, based on the transaction information read by the reading unit 66, the Box control unit 62 identifies the container where the temperature control function operates, and confirms the transaction for taking out the food requested by the delivery terminal 40 ( S36), this process is terminated.
その後、配送者は、操作パネル65から対応する収容庫の施錠状態を解錠する指示をロッカー装置60に行う。これにより、ロッカー装置60のBox制御部62が施錠解錠駆動部63を制御して、対応する収容庫の扉を解錠することが可能となる。ここで、配送者が収容庫の扉を開けて、注文された温調状態の食品を取り出す作業が完了する。
After that, the deliverer instructs the locker device 60 to unlock the corresponding storage from the operation panel 65 . As a result, the Box control unit 62 of the locker device 60 can control the lock/unlock driving unit 63 to unlock the door of the corresponding storage box. At this point, the deliverer opens the door of the container and takes out the ordered temperature-controlled food.
〔ロッカー装置処理〕
[Locker device processing]
自動販売アプリを起動して、注文者が操作するユーザ端末20の通信部24から送信された取引情報を通信部61で受信する(S21)。次に、自動販売アプリは、担当者が操作するデータ端末30の表示部33に表示される取引情報を読み取り部66に読み取らせる(S22)。
The vending application is started, and the communication section 61 receives the transaction information transmitted from the communication section 24 of the user terminal 20 operated by the orderer (S21). Next, the vending application causes the reading unit 66 to read the transaction information displayed on the display unit 33 of the data terminal 30 operated by the person in charge (S22).
次に、Box制御部62は、読み取った取引情報に基づいて温調機能が動作する収容庫を特定してデータ端末30から依頼される食品を預け入れる取引を確定する(S23)。その後、Box制御部62は、施錠解錠駆動部63を制御して、対応する収容庫の施錠状態を解錠して、担当者が特定された収容庫に注文された食品を預け入れるのを待ち、預け入れが完了したことを確認したら、対応する収容庫の施錠状態を施錠状態へ移行させる。これにより、預け入れられた食品(カレー、チーズケーキ)が温調された2つの収容庫に収容された状態で、注文者が温調された食品を特定情報で特定される受け取り時間に受け取りに来るまで上記食品を保温、保冷する状態を維持する。
Next, the Box control unit 62 identifies the storage box in which the temperature control function operates based on the read transaction information, and confirms the food deposit transaction requested from the data terminal 30 (S23). After that, the Box control unit 62 controls the lock/unlock driving unit 63 to unlock the corresponding container, and waits for the person in charge to deposit the ordered food in the specified container. , When it is confirmed that the deposit has been completed, the lock state of the corresponding storage is shifted to the locked state. As a result, the food items (curry, cheesecake) that have been deposited are stored in two temperature-controlled storage boxes, and the orderer comes to receive the temperature-controlled food items at the receiving time specified by the specific information. The above food is kept warm and cold until
次に、Box制御部62は、操作パネル65を操作して配送者のユーザ端末40の表示部43に表示される取引情報の読み取り指示を受け付けると、配送者が操作する配送端末40の表示部43に表示される取引情報を読み取り部66に読み取らせる(S26)。
Next, when receiving an instruction to read the transaction information displayed on the display unit 43 of the delivery person's user terminal 40 by operating the operation panel 65, the Box control unit 62 reads the display unit of the delivery terminal 40 operated by the delivery person. The transaction information displayed in 43 is read by the reading unit 66 (S26).
次に、Box制御部62は、読み取り部66に読み取らせた取引情報に基づいて、温調機能が動作する収容庫を特定してユーザ端末から依頼される食品を配送者に引き渡す取引を確定して(S36)、本処理を終了する。
Next, based on the transaction information read by the reading unit 66, the Box control unit 62 identifies the container where the temperature control function operates, and confirms the transaction of delivering the food requested from the user terminal to the deliverer. (S36), and the process ends.
その後、Box制御部62は、施錠解錠駆動部63を制御して、対応する収容庫の施錠状態を解錠して、配送者が温調された食品を収容庫から取り出すのを確認した後、施錠解錠駆動部63を制御して、対応する収容庫の施錠状態を施錠して一連の自動販売処理を完了し、開放された収容庫を新たな自動販売処理で使用可能な状態へと管理情報を更新する。
After that, the Box control unit 62 controls the lock/unlock driving unit 63 to unlock the corresponding container, and confirms that the deliverer takes out the temperature-controlled food from the container. , and controls the lock/unlock drive unit 63 to lock the corresponding storage in the locked state, complete a series of vending processes, and make the opened storage available for new vending processes. Update management information.
その後、配送者は、注文者から受信した取引情報に基づいて特定される住所宛に取り出した食品を配送する。なお、当該配送者の配送端末40は、登録される自動販売アプリにより、配送地区に設置されたロッカー装置が対応づけられているため、担当地区を超えるような取引情報を受信することはないように制御されている。
After that, the deliverer will deliver the taken food to the address specified based on the transaction information received from the orderer. In addition, the delivery terminal 40 of the delivery person is associated with the locker device installed in the delivery area by the registered vending application, so that transaction information that exceeds the area in charge will not be received. is controlled by
このように本実施形態では、ロッカー装置60のBOX制御部62がデータ端末30に表示される取引情報または配送端末40に表示される取引情報の読み取りに基づき、温調機能が動作する収容庫へ調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を配送者に引き渡す取引とを随時に確定させる。
As described above, in this embodiment, based on the reading of the transaction information displayed on the data terminal 30 or the transaction information displayed on the delivery terminal 40, the BOX control unit 62 of the locker device 60 moves to the storage box where the temperature control function operates. A transaction of depositing cooked food and a transaction of handing over ready-to-eat food stored in a storage with a temperature control function to a deliverer are determined at any time.
これにより、注文者は自動販売アプリを起動して、店舗80に対する注文の手配と、ロッカー装置60に温調された収容庫で保冷、保温された食品の配送手配を完了する。
As a result, the orderer activates the vending application and completes the arrangement of the order to the store 80 and the delivery arrangement of the food that has been kept cold and warm in the storage compartment controlled by the locker device 60.
この際、注文者と店舗の操作者とは対面することがない非接触の取引が完了する。
〔第2実施形態の効果〕 At this time, a non-contact transaction is completed in which the orderer and the operator of the store do not face each other.
[Effect of Second Embodiment]
〔第2実施形態の効果〕 At this time, a non-contact transaction is completed in which the orderer and the operator of the store do not face each other.
[Effect of Second Embodiment]
本実施形態によれば、注文者からの注文を受信してから店舗80の担当者が調理した食品をロッカー装置に預け入れてから取り出すまでの時間を短縮して、節電を図りつつ、食べごろの調理済食品を配送者にロッカー装置から取り出してもらった温調状態の食品を注文者は自宅や指定場所で受け取ることができる。この際、ロッカー装置に食品を預け入れる担当者と食品を取り出す配送者とが対面することなく非接触状態で取引が完了する。
According to this embodiment, the time from receiving the order from the orderer to depositing the food cooked by the person in charge of the store 80 in the locker device and taking it out is shortened, and the food is cooked in a ready-to-eat state while saving power. The orderer can receive the temperature-controlled food after having the deliverer take out the finished food from the locker device at home or a designated place. At this time, the transaction is completed in a non-contact state without the person in charge of depositing the food in the locker device and the delivery person taking out the food meeting each other.
上記各実施形態では、ロッカー装置が注文者と配送者とのやり取りにおいて、温調された食品の預け入れ取引と、引渡し取引の一例について詳述したが、注文者がロッカー装置に温調された食品の取り出しを行わない場合がある。例えば注文確定後に受け取りを都合により放棄する場合がある。
In each of the above embodiments, an example of a deposit transaction and a delivery transaction of food whose temperature is controlled by the locker device in the interaction between the orderer and the delivery person has been described in detail. may not be retrieved. For example, after the order is confirmed, the receipt may be abandoned due to circumstances.
この場合、ロッカー装置では、放棄された食品を収容する収容庫が占有された状態となり、ロッカー装置を利用する販売が阻害される事態が発生する。また、放棄された食品をできるだけ廃棄しない、すなわちフードロスを減らすという要請にも応えることも難しくなる。
In this case, in the locker device, the warehouse that stores the abandoned food will be occupied, which will hinder sales using the locker device. In addition, it becomes difficult to meet the demand to reduce food loss by minimizing the disposal of discarded food.
そこで、取り出しが放棄された食品を廃棄処分する代わりに、正規の価格よりも廉価な価格でロッカー装置が食品を再販売してフードロスを減らすことができる構成を備えてもよい。以下、その実施形態について説明する。
〔第3実施形態〕 Therefore, instead of disposing of the food that has been abandoned, the locker device may resell the food at a lower price than the regular price, thereby reducing food loss. The embodiment will be described below.
[Third Embodiment]
〔第3実施形態〕 Therefore, instead of disposing of the food that has been abandoned, the locker device may resell the food at a lower price than the regular price, thereby reducing food loss. The embodiment will be described below.
[Third Embodiment]
図13は、第3実施形態を示すロッカー装置による再販売処理における操作の一例を示す図である。
FIG. 13 is a diagram showing an example of operations in resale processing by the locker device according to the third embodiment.
図13において、ロッカー制御部62は、温調管理する食品の取り出し時刻を過ぎても注文者または配送者が食品の取り出しを指示していないと判断した場合、注文者の取引を解除して、温調されている食品を再販売することを決定する。
In FIG. 13 , if the locker control unit 62 determines that the orderer or the delivery person has not instructed to take out the food even after the temperature-controlled food takeout time has passed, the orderer's transaction is cancelled, Decide to resell food that is temperature controlled.
そして、ロッカー制御部62は、メニュー画面(D41)を操作パネル65に再販売画面(D42)を、例えば一覧として優先表示する。これにより、ロッカー装置60を操作する操作者に廉価販売される食品の一覧を確認させて、所望の食品があればその場で支払いを完了して食品を持ち帰ってもらう取引が可能となる。
Then, the locker control unit 62 preferentially displays the menu screen (D41) and the resale screen (D42) on the operation panel 65, for example, as a list. As a result, the operator who operates the locker device 60 can check the list of foods sold at low prices, and if there is a desired food, the payment can be completed on the spot and the food can be brought home.
ここで、操作者が再販売画面(D42)に表示されるいずれかのBOXNo.が選択されると、BOX制御部62は、操作パネル65にBOX再販売画面(D43)を表示する。ここで、操作者が確定ボタンと、支払いボタンを指示すると、BOX制御部62は、操作パネル65に決済画面(D44)を表示する。ここで、操作者がOKボタンを指示すると、BOX制御部62は、操作パネル65に食品取り出し確認画面(D45)に続いてBOX解錠確認画面(D46)を表示する。
Here, the operator enters one of the BOX No. displayed on the resale screen (D42). is selected, the BOX control unit 62 displays a BOX resale screen (D43) on the operation panel 65. FIG. Here, when the operator designates the confirmation button and the payment button, the BOX control unit 62 displays the settlement screen (D44) on the operation panel 65. FIG. Here, when the operator designates the OK button, the BOX control unit 62 displays the food removal confirmation screen (D45) on the operation panel 65, followed by the BOX unlock confirmation screen (D46).
ここで、操作者が解錠ボタンを指示すると、BOX制御部62が施錠解錠駆動部63を制御して、BOXNo.001の扉を解錠する。これを受けて、操作者がBOXNo.001の扉を開けて温調されていた食品を収容庫から取り出す。BOX制御部62は、BOXNo.001の収容庫から食品が取り出されたことを検出したら、操作パネル65にBOXNo.001の扉指示画面(D47)に続いてBOX施錠指示画面(D48)を表示する。ここで、操作者が操作パネル65に表示されたOKボタンを指示すると、BOX制御部62は、操作パネル65の表示画面をメニュー画面(D49)へ切り換えて、本操作画面を終了する。
Here, when the operator instructs the unlock button, the BOX control unit 62 controls the lock/unlock driving unit 63 to display BOXNo. Unlock door 001. In response to this, the operator changes the BOXNo. Open the door of 001 and take out the temperature-controlled food from the container. The BOX control unit 62 receives the BOXNo. 001, the operation panel 65 displays BOXNo. The BOX locking instruction screen (D48) is displayed following the 001 door instruction screen (D47). Here, when the operator designates the OK button displayed on the operation panel 65, the BOX control unit 62 switches the display screen of the operation panel 65 to the menu screen (D49) and terminates this operation screen.
なお、決済画面(D44)において、操作者は、使用可能な電子マネーカードや現金により決済を完了することができる。
In addition, on the payment screen (D44), the operator can complete the payment with a usable electronic money card or cash.
なお、本実施形態では、BOX制御部62が再販売画面(D42)を操作パネル65に優先表示させるので、操作パネル65に予定時間が経過した食品を販売可能な食品とその廉価価格の一覧を表示して、選択された食品に対する第三者からの決済を受けて収容庫から取り出す取引を確定することができる。なお、廉価価格は店舗80の管理者が適宜決定すればよい。例えば冷凍食品と、保冷食品とで異なる廉価価格を設定することも可能である。
In this embodiment, the BOX control unit 62 preferentially displays the resale screen (D42) on the operation panel 65, so that the operation panel 65 displays a list of foods that can be sold after the scheduled time and their low prices. It can be displayed to establish a transaction for receiving payment from a third party for the selected food items to be removed from storage. It should be noted that the low price may be appropriately determined by the manager of the store 80 . For example, it is possible to set different low prices for frozen foods and cold-storage foods.
ここで、再販売画面(D42)は、予定時間が経過した食品が存在することを示す販促情報を優先表示する画面として機能する。
Here, the resale screen (D42) functions as a screen that preferentially displays sales promotion information indicating that there is food whose scheduled time has passed.
さらに、本実施形態では、データ端末30の制御部31は、該受信した取引情報で特定される予定時間に基づいて、店舗80が備える調理装置に特定される食品に対する調理指示を行うタイミングを決定して調理指示開始を指示できる。
Furthermore, in the present embodiment, the control unit 31 of the data terminal 30 determines the timing of instructing cooking of the food specified by the cooking device provided in the store 80 based on the scheduled time specified by the received transaction information. to start cooking.
この際、データ端末30の制御部31が調理指示を行うタイミングは、予定時間から食品に対して設定された調理時間と食品預け入れに要する作業時間とを減算して得られるタイミングよりも所定時間早いタイミングとしている。
At this time, the timing at which the control unit 31 of the data terminal 30 issues the cooking instruction is earlier than the timing obtained by subtracting the cooking time set for the food and the working time required for depositing the food from the scheduled time by a predetermined time. It's timing.
これにより、店舗80で調理した保温すべき食品を急激に冷ますことのない適正なタイミングで食品を温調機能が動作する収容庫に収容させることができる。
〔第3実施形態の効果〕 As a result, the food cooked in thestore 80 and to be kept warm can be accommodated in the storage box where the temperature control function operates at an appropriate timing without rapidly cooling the food.
[Effect of the third embodiment]
〔第3実施形態の効果〕 As a result, the food cooked in the
[Effect of the third embodiment]
本実施形態によれば、取り出しが放棄された食品を廃棄処分する代わりに、正規の価格よりも廉価な価格でロッカー装置が食品を再販売してフードロスを減らすことができる。
According to this embodiment, instead of discarding the food that has been abandoned, the locker device can resell the food at a lower price than the regular price, thereby reducing food loss.
また、各実施形態に示した構成を備える自動販売システムにより、電話注文による店舗の受付者の注文聞き違いによるフードロスを削減できる。
In addition, with the vending system having the configuration shown in each embodiment, it is possible to reduce food loss due to misunderstanding of the order by the receptionist at the store when ordering by phone.
同様に自動販売システム全体として注文者が支出する電話による通信費も節約できる。
Similarly, the telephone communication costs incurred by the orderer for the vending system as a whole can also be saved.
また、注文者からの注文をレジ決済するための人材も不要となり、店舗側の人件費も削減できる。
In addition, it eliminates the need for personnel to settle orders from orderers at the cash register, reducing labor costs on the store side.
さらに、注文者からの注文の食品を引渡し業務の人材も不要となり、店舗側の人件費も削減できる。
In addition, there is no need for personnel to deliver the food ordered by the orderer, and labor costs on the store side can be reduced.
さらに、上記各実施形態では、ユーザ端末で生成した取引情報は、すべて同一のものとする場合について説明したが、ロッカー装置、データ端末、配送端末毎に識別情報を付加することでそれぞれの取引情報の読取り履歴を識別情報で個別に管理できるように構成してもよい。
Furthermore, in each of the above embodiments, the transaction information generated by the user terminal is assumed to be the same. can be individually managed with identification information.
これにより、ロッカー装置から個別管理情報を管理サーバに転送することで、管理サーバは、注文動向を分析して、より注文者のデータ端末の表示画面に表示される食品一覧の表示形態を調整して、より簡単な操作で食品選択されたロッカー装置を迅速に特定できるように構成してもよい。
As a result, by transferring the individual management information from the locker device to the management server, the management server analyzes the order trend and adjusts the display form of the food list displayed on the display screen of the orderer's data terminal. In this way, it may be possible to quickly identify the locker device for which food has been selected by a simpler operation.
本発明の各工程は、ネットワーク又は各種記憶媒体を介して取得したソフトウエア(プログラム)をパソコン(コンピュータ)等の処理装置(CPU、プロセッサ)にて実行することでも実現できる。
Each step of the present invention can also be realized by executing software (program) acquired via a network or various storage media on a processing device (CPU, processor) such as a personal computer (computer).
本発明は上記実施形態に限定されるものではなく、本発明の趣旨に基づき種々の変形(各実施形態の有機的な組合せを含む)が可能であり、それらを本発明の範囲から除外するものではない。
The present invention is not limited to the above embodiments, and various modifications (including organic combinations of each embodiment) are possible based on the gist of the present invention, and they are excluded from the scope of the present invention. is not.
なお、上記各実施形態において、注文者が表示される地図情報から食品を引き取るロッカー装置を直接選択することができるように構成してもよい。これにより、旅先地において設置されたロッカー装置からも温調された食品を取り出すことができる。
また、上記実施形態では、ユーザ端末にインストールされる自動販売アプリを起動してロッカー装置から温調された食品を決済、販売を行う例を説明したが、インターネットを介して店舗のホームページやwebサイトから発注、決済するネット環境にも、本発明を適用することが可能である。
この場合、ユーザが操作するユーザ端末上で店舗のホームページやwebサイトを参照して食品を注文する際、自動販売機を利用した受け渡し取引を選択して自動販売機から温調された食品を提供する構成において、上述した本発明の自動販売アプリの機能を組み入れて構成する販売システムは、本発明の自動販売システムの適用範囲内である。 In each of the above-described embodiments, the orderer may be configured to be able to directly select the locker device from which the food is to be picked up from the displayed map information. As a result, temperature-controlled food can be taken out even from a locker device installed at a travel destination.
In the above embodiment, an example was described in which a vending application installed on a user terminal is activated and temperature-controlled food is settled and sold from a locker device. The present invention can also be applied to a network environment in which orders are placed and settled from .
In this case, when ordering food by referring to the homepage or website of the store on the user terminal operated by the user, the delivery transaction using the vending machine is selected and the temperature-controlled food is provided from the vending machine. In the above configuration, the vending system configured by incorporating the functions of the vending application of the present invention described above is within the scope of the vending system of the present invention.
また、上記実施形態では、ユーザ端末にインストールされる自動販売アプリを起動してロッカー装置から温調された食品を決済、販売を行う例を説明したが、インターネットを介して店舗のホームページやwebサイトから発注、決済するネット環境にも、本発明を適用することが可能である。
この場合、ユーザが操作するユーザ端末上で店舗のホームページやwebサイトを参照して食品を注文する際、自動販売機を利用した受け渡し取引を選択して自動販売機から温調された食品を提供する構成において、上述した本発明の自動販売アプリの機能を組み入れて構成する販売システムは、本発明の自動販売システムの適用範囲内である。 In each of the above-described embodiments, the orderer may be configured to be able to directly select the locker device from which the food is to be picked up from the displayed map information. As a result, temperature-controlled food can be taken out even from a locker device installed at a travel destination.
In the above embodiment, an example was described in which a vending application installed on a user terminal is activated and temperature-controlled food is settled and sold from a locker device. The present invention can also be applied to a network environment in which orders are placed and settled from .
In this case, when ordering food by referring to the homepage or website of the store on the user terminal operated by the user, the delivery transaction using the vending machine is selected and the temperature-controlled food is provided from the vending machine. In the above configuration, the vending system configured by incorporating the functions of the vending application of the present invention described above is within the scope of the vending system of the present invention.
20 ユーザ端末
30 データ端末
60 ロッカー装置
20user terminal 30 data terminal 60 locker device
30 データ端末
60 ロッカー装置
20
Claims (16)
- 温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、
電子決済機能を備えるユーザ端末と、
店舗で調理される食品の販売を管理するデータ端末と、が通信可能な自動販売システムであって、
前記ユーザ端末は、
自動販売アプリを起動して食品を選択することにより特定される前記データ端末に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを前記電子決済機能で決済した後、前記店舗で調理された食品を前記ロッカー装置に預け入れるまたは前記ロッカー装置から取り出すための取引に使用する取引情報を生成する生成手段と、
前記生成手段が生成した前記取引情報を前記データ端末および前記ロッカー装置に転送する転送手段と、
を備え、
前記データ端末は、
前記ユーザ端末から転送される前記取引情報を受信する受信手段と、
該受信した前記取引情報に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を行う指示手段と、
前記取引情報を表示する表示手段と、
を備え、
前記ロッカー装置は、
前記データ端末に表示される前記取引情報または前記ユーザ端末に表示される前記取引情報の読み取りに基づき、温調機能が動作する収容庫へ前記調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を前記注文者に引き渡す取引とを随時に確定させる確定手段と、
を備えることを特徴とする自動販売システム。 A locker device having a plurality of storage compartments including a storage compartment with a temperature control function, and depositing or taking out the cooked food to sell the cooked food;
a user terminal having an electronic payment function;
A vending system capable of communicating with a data terminal that manages the sale of food cooked in a store,
The user terminal is
After confirming the food to be cooked at the store for the data terminal specified by activating the vending application and selecting the food, and settling the payment for the confirmed food with the electronic payment function, the store generating means for generating transaction information to be used for transactions for depositing or removing food cooked in the locker device from the locker device;
transfer means for transferring the transaction information generated by the generation means to the data terminal and the locker device;
with
The data terminal is
receiving means for receiving the transaction information transferred from the user terminal;
instruction means for instructing cooking of food specified by a cooking apparatus provided in the store based on the received transaction information;
display means for displaying the transaction information;
with
The rocker device is
Based on the transaction information displayed on the data terminal or the reading of the transaction information displayed on the user terminal, a transaction of depositing the cooked food into a container where the temperature control function operates, and operation of the temperature control function. confirmation means for confirming at any time a transaction to deliver the ready-to-eat food deposited in the storage container to the orderer;
An automatic vending system comprising: - 温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、
電子決済機能を備えるユーザ端末と、
店舗で調理される食品の販売を管理するデータ端末と、
前記ロッカー装置で保管された食品の配送を行う配送者が操作する配送端末と、が通信可能な自動販売システムであって、
前記ユーザ端末は、
自動販売アプリを起動して食品を選択することにより特定される前記データ端末に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを前記電子決済機能で決済した後、前記店舗で調理された食品を前記ロッカー装置に預け入れるまたは前記ロッカー装置から取り出すための取引に使用する取引情報を生成する生成手段と、
前記生成手段が生成した前記取引情報を前記データ端末,前記ロッカー装置,前記配送端末に転送する転送手段と、
を備え、
前記データ端末は、
前記ユーザ端末から転送される前記取引情報を受信する第1の受信手段と、
該受信した前記取引情報に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を行う指示手段と、
前記取引情報を表示する第1の表示手段と、
を備え、
前記配送端末は、
前記ユーザ端末から転送される前記取引情報を受信する第2の受信手段と、
前記取引情報を表示する第2の表示手段と、
を備え、
前記ロッカー装置は、
前記データ端末に表示される前記取引情報または前記配送端末に表示される前記取引情報の読み取りに基づき、温調機能が動作する収容庫へ前記調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を前記配送者に引き渡す取引とを随時に確定させる確定手段と、
を備えることを特徴とする自動販売システム。 A locker device having a plurality of storage compartments including a storage compartment with a temperature control function, and depositing or taking out the cooked food to sell the cooked food;
a user terminal having an electronic payment function;
a data terminal that manages the sale of food prepared in the store;
A vending system capable of communicating with a delivery terminal operated by a delivery person who delivers food stored in the locker device,
The user terminal is
After confirming the food to be cooked at the store for the data terminal specified by activating the vending application and selecting the food, and settling the payment for the confirmed food with the electronic payment function, the store generating means for generating transaction information to be used for transactions for depositing or removing food cooked in the locker device from the locker device;
transfer means for transferring the transaction information generated by the generation means to the data terminal, the locker device, and the delivery terminal;
with
The data terminal is
a first receiving means for receiving the transaction information transferred from the user terminal;
instruction means for instructing cooking of food specified by a cooking apparatus provided in the store based on the received transaction information;
a first display means for displaying the transaction information;
with
The delivery terminal
a second receiving means for receiving the transaction information transferred from the user terminal;
a second display means for displaying the transaction information;
with
The rocker device is
Based on the transaction information displayed on the data terminal or the reading of the transaction information displayed on the delivery terminal, a transaction of depositing the cooked food into a container where the temperature control function operates, and the operation of the temperature control function. confirmation means for confirming at any time a transaction for delivering the ready-to-eat food deposited in the storage container to the delivery person;
An automatic vending system comprising: - 前記特定情報は、前記食品を保温または保冷する温度を特定する温度特定情報を含むことを特徴とする請求項1または2に記載の自動販売システム。 The vending system according to claim 1 or 2, wherein the specific information includes temperature specific information that specifies the temperature at which the food should be kept warm or cold.
- 前記温度特定情報は、前記食品を保温または保冷する複数の温度を特定することを特徴とする請求項3に記載の自動販売システム。 The vending system according to claim 3, wherein the temperature specifying information specifies a plurality of temperatures at which the food is kept warm or cold.
- 前記特定情報は、収容された食品を前記収容庫から持ち帰る予定時間を特定する予定時間情報を含むことを特徴とする請求項1または2に記載の自動販売システム。 The vending system according to claim 1 or 2, wherein the specific information includes scheduled time information specifying a scheduled time for bringing back the stored food from the storage.
- 前記ユーザ端末は、表示される地図情報から前記食品を引き取るロッカー装置を選択することを特徴とする請求項1または2に記載の自動販売システム。 The vending system according to claim 1 or 2, wherein the user terminal selects a locker device for picking up the food from displayed map information.
- 前記ロッカー装置は、前記食品を調理する調理部を備えることを特徴とする請求項1または2に記載の自動販売システム。 The vending system according to claim 1 or 2, wherein the locker device includes a cooking section for cooking the food.
- 前記確定手段は、表示部に前記予定時間が経過した食品を販売可能な食品とその廉価価格の一覧を表示して、選択された食品に対する第三者からの決済を受けて収容庫から取り出す取引を確定することを特徴とする請求項1または2に記載の自動販売システム。 The confirmation means displays a list of foods that can be sold and their low prices on the display unit after the predetermined time has passed, and receives payment from a third party for the selected foods and removes them from the storage. 3. The vending system according to claim 1, wherein the vending system determines
- 前記表示部は、前記予定時間が経過した食品が存在することを示す販促情報を優先表示することを特徴とする請求項8に記載の自動販売システム。 The vending system according to claim 8, wherein the display unit preferentially displays sales promotion information indicating that there is food for which the scheduled time has passed.
- 前記指示手段は、該受信した前記取引情報で特定される予定時間に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を行うタイミングを決定することを特徴とする請求項1または2に記載の自動販売システム。 2. The instruction means determines the timing of instructing the cooking of the food specified by the cooking apparatus provided in the store based on the scheduled time specified by the received transaction information. 2. The vending system according to 2.
- 前記調理指示を行うタイミングは、前記予定時間から前記食品に対して設定された調理時間と食品預け入れに要する作業時間とを減算して得られるタイミングよりも所定時間早いタイミングであることを特徴とする請求項10に記載の自動販売システム。 The timing at which the cooking instruction is given is a predetermined time earlier than the timing obtained by subtracting the cooking time set for the food and the working time required for depositing the food from the scheduled time. The vending system according to claim 10.
- 前記自動販売アプリは、前記ユーザ端末が示す現在の位置情報と、食品を提供する店舗に対応付けられたロッカー装置の位置情報とを照合して、注文される食品を受け取り可能な近場のロッカー装置を特定することを特徴とする請求項1または2に記載の自動販売システム。 The vending application compares the current position information indicated by the user terminal with the position information of the locker device associated with the store that provides the food, and locks nearby where the ordered food can be received. 3. The vending system according to claim 1, wherein the device is specified.
- 前記自動販売アプリは、ユーザ端末を操作するユーザと前記近場のロッカー装置との距離をあらかじめ登録可能であることを特徴とする請求項1または2に記載の自動販売システム。 The vending system according to claim 1 or 2, wherein the vending application can register in advance the distance between the user who operates the user terminal and the nearby locker device.
- 前記自動販売アプリは、特定される前記ロッカー装置の位置情報に従って配送端末を特定することを特徴とする請求項2に記載の自動販売システム。 The vending system according to claim 2, wherein the vending application specifies the delivery terminal according to the specified location information of the locker device.
- 温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、
電子決済機能を備えるユーザ端末と、
店舗で調理される食品の販売を管理するデータ端末と、が通信可能な自動販売システムの自動販売方法であって、
前記ユーザ端末は、
自動販売アプリを起動して食品を選択することにより特定される前記データ端末に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを前記電子決済機能で決済した後、前記店舗で調理された食品を前記ロッカー装置に預け入れるまたは前記ロッカー装置から取り出すための取引に使用する取引情報を生成する生成ステップと、
前記生成ステップで生成した前記取引情報を前記データ端末および前記ロッカー装置に転送する転送ステップと、
を備え、
前記データ端末は、
前記ユーザ端末から転送される前記取引情報を受信する受信ステップと、
該受信した前記取引情報に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を表示部に行う指示ステップと、
前記取引情報を前記表示部に表示する表示ステップと、
を備え、
前記ロッカー装置は、
前記データ端末に表示される前記取引情報または前記ユーザ端末に表示される前記取引情報の読み取りに基づき、温調機能が動作する収容庫へ前記調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を前記注文者に引き渡す取引とを随時に確定させる確定ステップと、
を備えることを特徴とする自動販売システムの自動販売方法。 A locker device having a plurality of storage compartments including a storage compartment with a temperature control function, and depositing or taking out the cooked food to sell the cooked food;
a user terminal having an electronic payment function;
A vending method for a vending system capable of communicating with a data terminal that manages the sale of food cooked in a store,
The user terminal is
After confirming the food to be cooked at the store for the data terminal specified by activating the vending application and selecting the food, and settling the payment for the confirmed food with the electronic payment function, the store generating transaction information for use in transactions for depositing or removing food cooked in the locker device;
a transferring step of transferring the transaction information generated in the generating step to the data terminal and the locker device;
with
The data terminal is
a receiving step of receiving the transaction information transferred from the user terminal;
an instruction step of instructing a display section to cook a food specified by a cooking apparatus provided in the store based on the received transaction information;
a display step of displaying the transaction information on the display unit;
with
The rocker device is
Based on the transaction information displayed on the data terminal or the reading of the transaction information displayed on the user terminal, a transaction of depositing the cooked food into a container where the temperature control function operates, and operation of the temperature control function. a confirmation step of confirming at any time a transaction of delivering the ready-to-eat food deposited in the storage container to the orderer;
An automatic vending method for an automatic vending system, comprising: - 温調機能を備えた収容庫を含む複数の収容庫を備え、調理された食品の預け入れまたは取り出しを行うことで調理された食品を販売するロッカー装置と、
電子決済機能を備えるユーザ端末と、
店舗で調理される食品の販売を管理するデータ端末と、
前記ロッカー装置で保管された食品の配送を行う配送者が操作する配送端末と、が通信可能な自動販売システムの自動販売方法であって、
前記ユーザ端末は、
自動販売アプリを起動して食品を選択することにより特定される前記データ端末に対して、店舗で調理する食品を確定し、該確定した食品に対する支払いを前記電子決済機能で決済した後、前記店舗で調理された食品を前記ロッカー装置に預け入れるまたは前記ロッカー装置から取り出すための取引に使用する取引情報を生成する生成ステップと、
前記生成ステップで生成した前記取引情報を前記データ端末,前記ロッカー装置,前記配送端末に転送する転送ステップと、
を備え、
前記データ端末は、
前記ユーザ端末から転送される前記取引情報を受信する第1の受信ステップと、
該受信した前記取引情報に基づいて、前記店舗が備える調理装置に特定される食品に対する調理指示を第1の表示部に行う指示ステップと、
前記取引情報を前記第1の表示部に表示する第1の表示ステップと、
を備え、
前記配送端末は、
前記ユーザ端末から転送される前記取引情報を受信する第2の受信ステップと、
前記取引情報を第2の表示部に表示する第2の表示ステップと、
を備え、
前記ロッカー装置は、
前記データ端末に表示される前記取引情報または前記配送端末に表示される前記取引情報の読み取りに基づき、温調機能が動作する収容庫へ前記調理された食品を預け入れる取引と、温調機能の動作する収容庫に預け入れられている食べごろの食品を前記配送者に引き渡す取引とを随時に確定させる確定ステップと、
を備えることを特徴とする自動販売システムの自動販売方法。
A locker device having a plurality of storage compartments including a storage compartment with a temperature control function, and depositing or taking out the cooked food to sell the cooked food;
a user terminal having an electronic payment function;
a data terminal that manages the sale of food prepared in the store;
A vending method for an vending system capable of communicating with a delivery terminal operated by a delivery person who delivers food stored in the locker device,
The user terminal is
After confirming the food to be cooked at the store for the data terminal specified by activating the vending application and selecting the food, and settling the payment for the confirmed food with the electronic payment function, the store generating transaction information for use in transactions for depositing or removing food cooked in the locker device;
a transferring step of transferring the transaction information generated in the generating step to the data terminal, the locker device, and the delivery terminal;
with
The data terminal is
a first receiving step of receiving the transaction information transferred from the user terminal;
an instruction step of instructing a first display unit to cook a food specified by a cooking apparatus provided in the store based on the received transaction information;
a first display step of displaying the transaction information on the first display;
with
The delivery terminal
a second receiving step of receiving the transaction information transferred from the user terminal;
a second display step of displaying the transaction information on a second display;
with
The rocker device is
Based on the transaction information displayed on the data terminal or the reading of the transaction information displayed on the delivery terminal, a transaction of depositing the cooked food into a container where the temperature control function operates, and the operation of the temperature control function. a confirmation step of confirming at any time a transaction of delivering the ready-to-eat food deposited in the container to the delivery person;
An automatic vending method for an automatic vending system, comprising:
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Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
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JP2002154661A (en) * | 2000-11-22 | 2002-05-28 | Network Kenkyusho:Kk | Delivered commodity receiving system |
JP2003192136A (en) * | 2001-12-27 | 2003-07-09 | Asahi Breweries Ltd | Distribution control method, and information processing method and device |
JP2003240405A (en) * | 2002-02-13 | 2003-08-27 | Sanki System Product Kk | Home delivery system locker |
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2021
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Patent Citations (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
JP2002154661A (en) * | 2000-11-22 | 2002-05-28 | Network Kenkyusho:Kk | Delivered commodity receiving system |
JP2003192136A (en) * | 2001-12-27 | 2003-07-09 | Asahi Breweries Ltd | Distribution control method, and information processing method and device |
JP2003240405A (en) * | 2002-02-13 | 2003-08-27 | Sanki System Product Kk | Home delivery system locker |
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