WO2022123741A1 - Vehicle dispatch system, vehicle dispatch device, and vehicle dispatch processing method - Google Patents

Vehicle dispatch system, vehicle dispatch device, and vehicle dispatch processing method Download PDF

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Publication number
WO2022123741A1
WO2022123741A1 PCT/JP2020/046113 JP2020046113W WO2022123741A1 WO 2022123741 A1 WO2022123741 A1 WO 2022123741A1 JP 2020046113 W JP2020046113 W JP 2020046113W WO 2022123741 A1 WO2022123741 A1 WO 2022123741A1
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Prior art keywords
vehicle
delivery
request
allocation
related resource
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PCT/JP2020/046113
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French (fr)
Japanese (ja)
Inventor
弘信 坂東
仁志 冨田
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株式会社日立製作所
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Priority to JP2022567983A priority Critical patent/JP7437535B2/en
Priority to PCT/JP2020/046113 priority patent/WO2022123741A1/en
Publication of WO2022123741A1 publication Critical patent/WO2022123741A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/40—Business processes related to the transportation industry

Definitions

  • the present invention relates to a vehicle allocation system, a vehicle allocation device, and a vehicle allocation processing method.
  • Patent Document 1 Japanese Patent Application Laid-Open No. 2019-204319
  • the vehicle manager 3 transmits vehicle provision information including the free time of the owned vehicle to the service management server 21 of the service provider 2.
  • the registered driver 4 is a driver including his / her free time.
  • the provided information is transmitted to the service management server 21.
  • the service requester 5 transmits the service request information including the desired pick-up time zone to the service management server 21.
  • the service management server 21 corresponds to the pick-up service request based on the service request information.
  • the vehicle and the driver are extracted and the information is transmitted to the service requester 5. If the service requester 5 approves, the service requester 5 places an order, and the vehicle manager 3 and the registered driver 4 confirm. By doing so, a transfer service contract will be established. This will enable effective use of idle assets of vehicles and human resources.
  • Patent Document 1 is limited to a service in which a vehicle and a driver's free time and the like are registered, and a transfer is performed like a taxi at a date and time specified in advance.
  • a service such as a rental car in which a user drives a vehicle is not envisioned.
  • an object of the present invention is to realize a highly convenient vehicle allocation that can flexibly respond to various requests of users.
  • one of the representative vehicle allocation systems of the present invention is a reception unit that accepts a vehicle allocation request for delivery of a vehicle to a designated position, and a vehicle-related resource for the vehicle to be delivered. Based on the contents of the request received by the vehicle-related resource management unit that manages the vehicle, the delivery-related resource management unit that manages the delivery-related resource that is a resource required to drive the vehicle to the designated position, and the reception unit.
  • the allocation processing unit is provided with an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request, and the allocation processing unit includes the vehicle movement time required for the vehicle to travel to the designated position and the delivery-related unit. It is characterized in that the combination of the vehicle-related resource and the delivery-related resource to be allocated to the request is determined by using the time required for the resource to arrive at the position of the vehicle.
  • one of the representative vehicle dispatching devices of the present invention is a reception unit that accepts a vehicle dispatching request for delivery of a vehicle to a designated position, and a vehicle-related resource that manages the vehicle to be delivered as a vehicle-related resource. Allocate to the request based on the contents of the request received by the management unit, the delivery-related resource management unit that manages the delivery-related resource that is a resource necessary for driving the vehicle to the designated position, and the reception unit.
  • the allocation processing unit includes an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources, and the allocation processing unit includes a vehicle travel time required for the vehicle to travel to the designated position and the delivery-related resource is the position of the vehicle. It is characterized in that the combination of the vehicle-related resource and the delivery-related resource to be allocated to the request is determined by using the time required to arrive at.
  • one of the representative vehicle allocation processing methods of the present invention is a vehicle allocation processing method for processing a vehicle allocation request for delivery of a vehicle to a designated position, and the vehicle to be delivered is used as a vehicle-related resource.
  • a vehicle-related resource management step to be managed a delivery-related resource management step to manage delivery-related resources which are resources necessary for driving the vehicle to the designated position, a reception step to receive the vehicle allocation request, and the reception.
  • the allocation processing step includes an allocation processing step for determining a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the step, and the allocation processing step is for the vehicle to travel to the designated position. It is characterized in that the combination of the vehicle-related resource and the delivery-related resource to be allocated to the request is determined by using the required vehicle movement time and the time required for the delivery-related resource to arrive at the position of the vehicle.
  • FIG. 1 is an explanatory diagram of the vehicle allocation system of this embodiment.
  • the vehicle allocation system 10 shown in FIG. 1 can receive a request from the user U1 and deliver the vehicle V1 to be rented to the user U1 to a designated place.
  • the vehicle V1 to be rented is distributed and arranged in multiple spots. Delivery of the vehicle V1 from the user U1 to the designated place is performed by the staff W1 as a driver.
  • the plurality of staff members W1 carry terminal devices, wait for request assignment at any place, and transmit their own position information to the vehicle allocation system 10 at any time.
  • the staff W1 who has been assigned a vehicle allocation from the vehicle allocation system 10 moves to the vehicle V1 by a means of transportation such as a bicycle, and loads the means of transportation used up to that point into the vehicle V1. Then, the vehicle V1 is driven and traveled from the user U1 to a designated place. After that, the staff W1 lowers the means of transportation and hands over the vehicle V1 to the user W1. After delivery, the staff W1 can move using the means of transportation taken down from the vehicle V1.
  • a means of transportation such as a bicycle
  • the vehicle allocation system 10 has a request table D1, a staff table D2, and a vehicle table D3 in order to immediately respond to a request from the user U1 and rent out the vehicle V1 at a designated place.
  • the request table D1 is a table for registering the vehicle allocation request received from the user U1. This table manages the contents of received requests and the processing status. Further, in addition to the request for vehicle allocation, the request for collection of the used vehicle V1 and the request for transfer for moving the vehicle V1 between spots and adjusting the arrangement thereof are also managed by using the request table D1.
  • the staff table D2 is a table for registering information about the staff W1.
  • the staff W1 is a resource required to drive the vehicle to the designated position, that is, a delivery-related resource.
  • location information, transportation means, operating status, subsequent schedule, etc. are registered in association with staff identification information.
  • the vehicle table D3 is a table for registering information about the vehicle V1.
  • the vehicle V1 is managed as a vehicle-related resource to be delivered in the vehicle table D3. Further, in the vehicle table D3, position information, a vehicle type, dimensions, the number of occupants, a schedule set for the vehicle, information on the parking / stopping space of the vehicle, and the like are registered in association with the vehicle.
  • the vehicle allocation system 10 refers to the staff table D2 and the vehicle table D3 based on the contents of the request received from the user U1 and the like, and determines the combination of the vehicle-related resource and the delivery-related resource to be assigned to the request.
  • the vehicle allocation system 10 has a vehicle movement time T1 required for the vehicle V1 to travel to the designated position and a driver movement time T2 required for the staff W1 which is a delivery-related resource to arrive at the position of the vehicle V1. Is calculated, and the combination of the vehicle V1 and the staff W1 to be assigned to the request is determined based on the total time.
  • the vehicle allocation system 10 can respond to the case where the user wants to use the vehicle immediately, and can also provide a service such as a rental car in which the user drives the vehicle. Therefore, it is possible to flexibly respond to various requests of users and realize highly convenient vehicle allocation.
  • FIG. 2 shows the system configuration of the vehicle allocation system 10.
  • the vehicle allocation system 10 includes a vehicle management device 20, a matching device 30, a user terminal 40, an information terminal 50, and a vehicle 60 equipped with an in-vehicle device.
  • the vehicle management device 20 has a CPU (Central Processing Unit), a communication device, a storage device, and the like, and stores the vehicle DB in the storage device.
  • the vehicle management device 20 communicates with the vehicle 60 to be delivered, and registers and manages the position and state of the vehicle in the vehicle DB.
  • a mobile phone line network or the like is used for communication between the vehicle management device 20 and the vehicle 60.
  • the vehicle management device 20 is connected to the matching device 30 and can provide various information registered in the vehicle DB to the matching device 30.
  • the vehicle management device 20 may have, for example, a function of providing an existing rental car or car sharing service.
  • the matching device 30 is a vehicle dispatching device having a CPU, a communication device, a storage device, and the like.
  • the matching device 30 can operate as a user management function unit, a staff management function unit, a vehicle management device cooperation function unit, a matching processing function unit, and the like by developing a predetermined program in a storage device and executing it by a CPU. ..
  • the user management function unit communicates with the user terminal 40, receives a request for vehicle allocation requesting delivery of the vehicle to a designated position, and functions as a reception unit registered in the request table D1. Further, the user management function unit can accept a request for collection of the vehicle from the user terminal 40. Further, the user management function unit can receive, for example, a transfer request for adjusting the arrangement of vehicles to be rented from, for example, the vehicle management device 20.
  • the staff management function unit functions as a delivery-related resource management unit that manages delivery-related resources, which are resources required to drive the vehicle to a specified position.
  • the main delivery-related resource is the driver, or staff, who drives the vehicle to a designated position and hands it over.
  • the staff management function department registers and manages information about staff in the staff table D2.
  • the staff management function unit manages the transportation means used by the staff to move to the position of the vehicle by including it in the delivery-related resources.
  • the staff management function unit can manage any information about the staff, such as staff schedule and operation status information, by including it in the delivery-related resource.
  • the staff management function unit can acquire the position information of the operator and notify the operator regarding the allocation by communicating with the information terminal 50 carried by the staff.
  • the vehicle management device cooperation function unit functions as a vehicle-related resource management unit that manages the vehicle to be delivered as a vehicle-related resource. Specifically, the vehicle management device cooperation function unit registers and manages information about the vehicle received from the vehicle management device 20 in the vehicle table D3. In addition, the vehicle management device cooperation function unit includes any information about the vehicle, such as vehicle position information, vehicle type, dimensions, number of occupants, schedule set for the vehicle, and information on the parking / stopping space of the vehicle, in the vehicle-related resources. Can be managed.
  • the matching processing function unit is an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the contents of the received request.
  • the matching processing function unit uses the vehicle movement time required for the vehicle to travel to the specified position and the driver movement time required for the staff to arrive at the vehicle position, and allocates vehicle-related resources and delivery-related items to the request. Determine the combination of resources.
  • the matching processing function unit calculates the vehicle movement time based on the speed of the vehicle, and calculates the driver movement time based on the speed of the staff's means of transportation. After that, the matching processing function unit minimizes the total of vehicle movement time and driver movement time within the limits of the schedule and operating status of the driver, and the schedule set for the vehicle and the parking space of the vehicle. Allocate staff and vehicles so that
  • the user terminal 40 is a terminal device used by the user, for example, a smartphone.
  • the user terminal 40 has a CPU, a communication device, a storage device, an input / output device, and a positioning device.
  • the user terminal 40 can receive an input of a request for vehicle allocation or collection and transmit it to the matching device 30.
  • the position information measured by the positioning device can be used to specify the position related to vehicle allocation and collection.
  • the user terminal 40 can perform short-range wireless communication with the vehicle 60 to lock / unlock the door.
  • the information terminal 50 is a terminal device used by staff, for example, a smartphone.
  • the information terminal 50 includes a CPU, a communication device, a storage device, an input / output device, and a positioning device.
  • the information terminal 50 transmits the position information measured by the positioning device to the matching device 30 as the position of the staff. Further, the information terminal 50 can display the assigned request, accept an input as to whether or not to respond to the request, and transmit it to the matching device 30. Further, the information terminal 50 can perform short-range wireless communication with the vehicle 60 to lock / unlock the door.
  • Vehicles that can be automatically driven can be included as vehicles to be dispatched.
  • the information terminal 50 will be mounted on the vehicle 60.
  • the movement time of the driver is zero, so only the vehicle movement time is used for comparison.
  • FIG. 3 is a flowchart showing the processing operation of the vehicle allocation system 10.
  • the matching device 30 acquires a request (step S101). The acquisition of this request is performed, for example, by receiving what is input to the user terminal 40.
  • the matching device 30 sets a search range from the content of the acquired request (step S102).
  • the search range may be a predetermined range centered on the designated position, which is the desired location for vehicle allocation indicated in the request.
  • the matching device 30 refers to the vehicle table D3, confirms vehicle-related resources within the set search range, and extracts candidate vehicles (step S103).
  • the vehicle table D3 is always kept up-to-date by the in-vehicle device transmitting the current position of the own vehicle to the vehicle management device 20 and the vehicle management device 20 transmitting the state of the vehicle-related resources to the matching device 30.
  • the matching device 30 calculates the distance between the designated position and the candidate vehicle and the vehicle movement time (step S104).
  • the matching device 30 refers to the staff table D2, confirms delivery-related resources within the set search range, and extracts candidate operating personnel (step S105).
  • the staff table D2 is always kept up-to-date by the information terminal 50 transmitting the current position to the matching device 30.
  • the matching device 30 calculates the distance between the candidate vehicle and the candidate driver and the driver's travel time (step S106).
  • the matching device 30 extracts a combination of a vehicle and a driver who fits in the grace time (step S107).
  • the grace time is determined by the desired dispatch time indicated in the request.
  • the subsequent schedule, operating conditions, parking spaces, etc. are taken into consideration, and extraction is performed within the limits caused by these.
  • the matching device 30 selects the combination having the shortest total of the vehicle movement time and the driver's movement time from the extracted combinations (step S108), and assigns the request acquired in step S101.
  • the assigned vehicle and the driver are notified to the vehicle management device 20 and the information terminal 50, and vehicle-related resources and delivery-related resources are secured. Further, the result of the allocation is notified to the user terminal 40, and the correspondence schedule can be confirmed.
  • FIG. 4 is a specific example of the display screen of the user terminal 40.
  • items such as the vehicle allocation date and time, the vehicle allocation location, the waiting time, and the current position, and a map are displayed.
  • the map shows the search range of the spot, the flag mark indicating the vehicle allocation location, the pin mark indicating the spot, and the like, centering on the current position. Furthermore, as a message to the user, the message "Please specify a place where parking and stopping is possible" is superimposed.
  • FIG. 4 is a screen for requesting vehicle allocation, but a similar screen can be used for requesting collection.
  • the progress of responding to the request may be displayed.
  • the usage history of past vehicle allocation may be displayed so that the vehicle allocation can be requested from the usage history.
  • FIG. 5 is a specific example of the display screen of the information terminal 50.
  • the status of the staff, the request assigned to the staff, and the map are displayed.
  • the request assigned to the staff displays the distance from the current location to the vehicle, the distance from the vehicle to the destination, and the estimated required time, as well as a "correspond" button and a "reject” button. There is.
  • the staff operates the “correspond” button, the assignment of the request to the staff is confirmed, and the staff starts responding to the request. If the staff operates the "Reject” button, the request will be sent to the next candidate staff.
  • the status of the staff is operating, resting, non-operating, etc., and is updated by the staff's own operation. It should be noted that the operation includes standby and vehicle allocation, and this switching is performed by the vehicle allocation system 10.
  • an area with many requests or an area with few waiting staff may be displayed.
  • the staff may be able to confirm and input the condition of the vehicle (scratches, dirt, remaining amount of gasoline, forgotten items, etc.).
  • FIG. 6 is a specific example of the request table D1.
  • the items of the request table D1 shown in FIG. 6 are user ID, vehicle allocation request, vehicle allocation designated position, presence / absence of parking space, vehicle condition flag, maximum passenger capacity, maximum load capacity, remarks, scheduled usage start time, scheduled usage end time. , Collection request flag, scheduled collection position, transfer request flag, etc.
  • the request table D1 can manage requests for vehicle allocation, collection, and transfer.
  • FIG. 7 is a specific example of the staff table D2. Items included in the staff table D2 shown in FIG. 7 include a staff ID, a staff moving means, an average moving speed, a staff current position, an operating state flag, a movable shift, and a corresponding time zone.
  • the operation shift indicates the work schedule of the staff
  • the response time zone indicates the time zone in which the staff can actually respond based on the assigned request or the like.
  • FIG. 8 is a specific example of the vehicle table D3.
  • the items of the vehicle table D3 shown in FIG. 8 are vehicle ID, vehicle current position, vehicle type, vehicle body color, maximum occupancy capacity, maximum load capacity, vehicle option, spot position, operation status flag, operation shift, response time zone, and so on.
  • the operating status flag of the vehicle table D3 be able to identify whether the vehicle is being rented out to the user or the staff is dispatching or collecting the vehicle.
  • the operation shift indicates the time zone in which the vehicle can be rented, and the response time zone indicates the time zone in which the vehicle can actually be rented based on the assigned request or the like.
  • the other spot placement flag indicates that if it is "OK”, it can be placed in another spot, and if it is "No", it can be placed only in the default spot.
  • the vehicle allocation system 10 has a request table D1, a staff table D2, a vehicle table D3, and other necessary tables as appropriate.
  • FIG. 9 shows specific examples of a spot table and a parking space table.
  • Items that the spot table has are spot ID, spot position, maximum number of vehicles, parking space ID, stopped vehicle ID, number of vacant ports, etc.
  • the items of the parking space table are the parking space ID, the operation status flag, the operation shift, the parking time zone, and the like.
  • the operation shift of the parking space table indicates the time zone (business hours, etc.) when the parking space can be used, and the vacancy of the parking space is managed during the corresponding time zone.
  • the matching device 30 makes it possible to store the collection and transfer requests in the request table D1, and if there are other requests accumulated when the vehicle allocation request is received, the matching device 30 makes another request according to the vehicle allocation. Make such an assignment.
  • FIG. 10 is an explanatory diagram for accumulating collection requests and transfer requests. As shown in FIG. 10, the accumulated requests are assigned according to the delivery requests received thereafter. In this way, by accumulating requests with low immediacy and making a comprehensive allocation, it is possible to optimize the allocation as a whole. For example, it is possible to assign a staff member who has completed delivery to a nearby vehicle to be collected and placed at a transfer destination.
  • FIG. 11 is a processing operation of the matching device 30 when accumulating.
  • the matching device 30 receives the request (step S201) and determines whether or not it is a vehicle allocation request (step S202).
  • the matching device 30 determines whether or not the received request can be accumulated (step S205). For example, even if it is a collection request, if a space that can be parked for a long time is not secured, it will be a highly immediate request that cannot be accumulated. Similarly, even if it is a transfer request, if there is a large bias in the arrangement of vehicles, it will be a highly immediate request that cannot be accumulated.
  • the matching device 30 stores the received request in the request table D1 (step S207), and ends the process.
  • step S203 When the received request is a vehicle allocation request (step S203; Yes) or a request that cannot be stored (step S205; No), the matching device 30 determines whether or not there is an already stored request (step S203; No). Step S203).
  • step S203 If there is no accumulated request (step S203; No), the matching device 30 executes the allocation for the request received in step S201 (step S204), and ends the process.
  • step S203 If there is a stored request (step S203; Yes), the matching device 30 combines the request received in step S201 and the stored request to execute allocation (step S206), and ends the process. It is not necessary to allocate all the accumulated requests, and the requests that have been combined are maintained in the accumulated state and combined with the next and subsequent requests. In addition, the requested request to which the allocation has been made is released from the accumulated state.
  • the vehicle allocation system 10 has a user management function unit as a reception unit that receives a vehicle allocation request for delivery of a vehicle to a designated position, and a vehicle that manages the vehicle to be delivered as a vehicle-related resource.
  • a vehicle management device cooperation function unit as a related resource management unit
  • a staff management function unit as a delivery-related resource management unit that manages delivery-related resources that are resources required to drive the vehicle to the designated position
  • a matching processing function unit as an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit.
  • the allocation processing unit allocates the vehicle-related to the request by using the vehicle movement time required for the vehicle to travel to the designated position and the time required for the delivery-related resource to arrive at the position of the vehicle. Determine the combination of resources and delivery-related resources. It is an object of the present invention to realize highly convenient vehicle allocation that can flexibly respond to various requests of users by such a configuration and operation.
  • the vehicle allocation system 10 can provide a service such as a rental car in which a user drives a vehicle. Further, the vehicle allocation system 10 can also handle a case where the user wants to use the vehicle immediately.
  • the delivery-related resource is a driver who drives the vehicle to the designated position and delivers the vehicle, and the time required for the delivery-related resource to arrive at the position of the vehicle. Is the travel time of the operator. According to such a configuration, when a driver who stands by at an arbitrary place is assigned a request, he / she can move to the vehicle to drive and drive to a designated position.
  • the delivery-related resource management unit manages the transportation means used by the driver to move to the position of the vehicle including the delivery-related resource
  • the allocation processing unit manages the allocation processing unit.
  • the vehicle moving time is calculated based on the speed of the vehicle, and the moving time of the driver is calculated based on the speed of the moving means. According to such a configuration, it is possible to realize the optimum allocation in consideration of different speeds until the driver arrives at the vehicle and until the vehicle arrives at the designated position.
  • the delivery-related resource management unit manages the delivery-related resource including information on the schedule and / or operating state of the operation personnel, and the allocation processing unit manages the operation personnel. It is characterized in that the delivery-related resources are allocated within the limits of the schedule and / or the operating state. According to such a configuration, it is possible to make an appropriate allocation according to the state of the operator.
  • the delivery-related resource management unit acquires the position information of the operator and notifies the operator about the allocation by communicating with the terminal device carried by the operator. .. According to such a configuration, when the operator waits at an arbitrary place, the position can be efficiently managed and the assignment can be notified.
  • the vehicle-related resource management unit manages the schedule set in the vehicle and / or information on the parking / stopping space of the vehicle by including it in the vehicle-related resource, and manages the allocation processing unit. Allocates the vehicle-related resources within the schedule set for the vehicle and / or within the limit of the parking / stopping space of the vehicle. According to such a configuration, it is possible to make an appropriate allocation according to the state of the vehicle.
  • the reception unit receives the vehicle allocation request from the terminal device of the user who receives the rental of the vehicle. According to such a configuration, it is possible to easily specify a designated position and dispatch a vehicle by using the terminal information of the user.
  • the reception unit can further accept a request for collection of the vehicle from the terminal device of the user and a request for transfer for adjusting the arrangement of the vehicle to be rented.
  • the allocation processing unit can accumulate the collection and transfer requests, and if there are other requests accumulated when the vehicle allocation request is received, the allocation processing unit makes another request in accordance with the vehicle allocation. Make such an assignment. According to such a configuration, requests with low immediacy can be accumulated, and a plurality of requests can be combined for efficient allocation.
  • the present invention is not limited to the above embodiment, and includes various modifications.
  • the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations.
  • the vehicle management device 20 and the matching device 30 may be integrated into one device.
  • the case where the allocation is executed when the vehicle allocation request is received is illustrated mainly by explaining the immediate vehicle allocation request, but the vehicle allocation request with low immediacy may be accepted.
  • the contents of the vehicle allocation request are memorized together with the desired time of vehicle allocation, and the allocation is executed when the desired time approaches.
  • any vehicle such as a vehicle used for car sharing or rental car services, a privately owned vehicle, a company vehicle, or a leased vehicle can be used as the vehicle to be dispatched.
  • the vehicle management device has an intermediary function for the owner of the vehicle to share or rent the vehicle to the user who uses the vehicle, and the vehicle is lent to a third party and used by a third party on a vehicle-by-vehicle basis. You may manage the acquisition status of the license for. Then, the matching device can acquire the license information for the loan to the third party and the use of the third party from the vehicle management device, and can be used as a condition for allocating the vehicle-related resources in the allocation process.
  • the service may be implemented as a service in which the dispatched staff rides the user and drives the vehicle.
  • each of the above configurations, functions, processing units, processing means, etc. may be realized by hardware by designing a part or all of them by, for example, an integrated circuit.
  • the present invention can also be realized by a software program code that realizes the functions of the examples.
  • a storage medium in which the program code is recorded is provided to the computer, and the processor included in the computer reads out the program code stored in the storage medium.
  • the program code itself read from the storage medium realizes the function of the above-described embodiment, and the program code itself and the storage medium storing it constitute the present invention.
  • Examples of the storage medium for supplying such a program code include a flexible disk, a CD-ROM, a DVD-ROM, a hard disk, an SSD (Solid State Drive), an optical disk, a magneto-optical disk, a CD-R, and a magnetic tape.
  • Non-volatile memory cards, ROMs, etc. are used.
  • program code that realizes the functions described in this embodiment can be implemented in a wide range of programs or script languages such as assembler, C / C ++, perl, Shell, PHP, and Java (registered trademark).
  • control lines and information lines indicate what is considered necessary for explanation, and do not necessarily indicate all the control lines and information lines in the product. All configurations may be interconnected.
  • 10 Vehicle allocation system
  • 20 Vehicle management device
  • 30 Matching device
  • 40 User terminal
  • 50 Information terminal
  • 60 Vehicle
  • D1 Request table
  • D2 Staff table
  • D3 Vehicle table
  • U1 User
  • V1 Vehicle
  • W1 Staff

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Abstract

This vehicle dispatch system is provided with: a reception unit that receives a vehicle dispatch request for requesting delivery of a vehicle to a designated position; a vehicle-related resource management unit that manages, as a vehicle-related resource, the vehicle to be delivered; a delivery-related resource management unit that manages a delivery-related resource, which is a resource required for causing the vehicle to travel to the designated position; and an allocation processing unit that determines a combination of a vehicle-related resource and a delivery-related resource to be allocated to the request, on the basis of details of the request received by the reception unit. The allocation processing unit determines a combination of a vehicle-related resource and a delivery-related resource to be allocated to the request by using a vehicle movement time required for the vehicle to travel to the designated position and a time required for the delivery-related resource to arrive at the position of the vehicle.

Description

配車システム、配車装置及び配車処理方法Vehicle allocation system, vehicle allocation device and vehicle allocation processing method
　本発明は、配車システム、配車装置及び配車処理方法に関する。 The present invention relates to a vehicle allocation system, a vehicle allocation device, and a vehicle allocation processing method.
　利用者からの依頼に応じて車両を届ける技術として、特開2019-204319号公報（特許文献１）に記載の技術がある。この公報には、「車両管理者３は所有する車両の空き時間を含む車両提供情報をサービス提供事業者２のサービス管理サーバ２１に送信する。登録運転者４は自身の空き時間を含む運転者提供情報をサービス管理サーバ２１に送信する。サービス依頼者５は送迎希望時間帯を含むサービス依頼情報をサービス管理サーバ２１に送信する。サービス管理サーバ２１は、サービス依頼情報による送迎サービス依頼に対応する車両および運転者を抽出し、その情報をサービス依頼者５に送信する。サービス依頼者５が承諾した場合にはサービス依頼者５から発注が行われ、車両管理者３および登録運転者４が確認することで送迎サービスの契約が成立する。これにより車両および人材の遊休資産を有効活用できる。」との記載がある。 As a technique for delivering a vehicle in response to a request from a user, there is a technique described in Japanese Patent Application Laid-Open No. 2019-204319 (Patent Document 1). In this gazette, "The vehicle manager 3 transmits vehicle provision information including the free time of the owned vehicle to the service management server 21 of the service provider 2. The registered driver 4 is a driver including his / her free time. The provided information is transmitted to the service management server 21. The service requester 5 transmits the service request information including the desired pick-up time zone to the service management server 21. The service management server 21 corresponds to the pick-up service request based on the service request information. The vehicle and the driver are extracted and the information is transmitted to the service requester 5. If the service requester 5 approves, the service requester 5 places an order, and the vehicle manager 3 and the registered driver 4 confirm. By doing so, a transfer service contract will be established. This will enable effective use of idle assets of vehicles and human resources. "
特開2019-204319号公報Japanese Unexamined Patent Publication No. 2019-204319
　特許文献１は、車両と運転者の空き時間等を登録し、事前に指定した日時に、タクシーのように送迎を行うサービスに留まる。例えば、利用者が車両を運転するレンタカーのようなサービスは想定されていない。また、利用者がすぐに車両を使用したい場合にも対応することができない。
　そこで、本発明では、利用者の多様な要望に柔軟に対応することのできる利便性の高い配車を実現することを目的とする。 Patent Document 1 is limited to a service in which a vehicle and a driver's free time and the like are registered, and a transfer is performed like a taxi at a date and time specified in advance. For example, a service such as a rental car in which a user drives a vehicle is not envisioned. In addition, it is not possible to deal with the case where the user wants to use the vehicle immediately.
Therefore, an object of the present invention is to realize a highly convenient vehicle allocation that can flexibly respond to various requests of users.
　上記目的を達成するために、代表的な本発明の配車システムの一つは、指定位置への車両の配送を求める配車の依頼を受け付ける受付部と、前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理部と、前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理部と、前記受付部によって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理部とを備え、前記割当処理部は、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定することを特徴とする。 In order to achieve the above object, one of the representative vehicle allocation systems of the present invention is a reception unit that accepts a vehicle allocation request for delivery of a vehicle to a designated position, and a vehicle-related resource for the vehicle to be delivered. Based on the contents of the request received by the vehicle-related resource management unit that manages the vehicle, the delivery-related resource management unit that manages the delivery-related resource that is a resource required to drive the vehicle to the designated position, and the reception unit. The allocation processing unit is provided with an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request, and the allocation processing unit includes the vehicle movement time required for the vehicle to travel to the designated position and the delivery-related unit. It is characterized in that the combination of the vehicle-related resource and the delivery-related resource to be allocated to the request is determined by using the time required for the resource to arrive at the position of the vehicle.
　また、代表的な本発明の配車装置の一つは、指定位置への車両の配送を求める配車の依頼を受け付ける受付部と、前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理部と、前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理部と、前記受付部によって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理部とを備え、前記割当処理部は、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定することを特徴とする。 Further, one of the representative vehicle dispatching devices of the present invention is a reception unit that accepts a vehicle dispatching request for delivery of a vehicle to a designated position, and a vehicle-related resource that manages the vehicle to be delivered as a vehicle-related resource. Allocate to the request based on the contents of the request received by the management unit, the delivery-related resource management unit that manages the delivery-related resource that is a resource necessary for driving the vehicle to the designated position, and the reception unit. The allocation processing unit includes an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources, and the allocation processing unit includes a vehicle travel time required for the vehicle to travel to the designated position and the delivery-related resource is the position of the vehicle. It is characterized in that the combination of the vehicle-related resource and the delivery-related resource to be allocated to the request is determined by using the time required to arrive at.
　また、代表的な本発明の配車処理方法の一つは、指定位置への車両の配送を求める配車の依頼を処理する配車処理方法であって、前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理ステップと、前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理ステップと、前記配車の要求を受け付ける受付ステップと、前記受付ステップによって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理ステップとを含み、前記割当処理ステップは、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定することを特徴とする。 Further, one of the representative vehicle allocation processing methods of the present invention is a vehicle allocation processing method for processing a vehicle allocation request for delivery of a vehicle to a designated position, and the vehicle to be delivered is used as a vehicle-related resource. A vehicle-related resource management step to be managed, a delivery-related resource management step to manage delivery-related resources which are resources necessary for driving the vehicle to the designated position, a reception step to receive the vehicle allocation request, and the reception. The allocation processing step includes an allocation processing step for determining a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the step, and the allocation processing step is for the vehicle to travel to the designated position. It is characterized in that the combination of the vehicle-related resource and the delivery-related resource to be allocated to the request is determined by using the required vehicle movement time and the time required for the delivery-related resource to arrive at the position of the vehicle.
　本発明によれば、利用者の多様な要望に柔軟に対応可能な利便性の高い配車を実現することができる。上記した以外の課題、構成及び効果は以下の実施の形態の説明により明らかにされる。 According to the present invention, it is possible to realize a highly convenient vehicle allocation that can flexibly respond to various requests of users. Issues, configurations and effects other than those described above will be clarified by the following description of the embodiments.
本実施例の配車システムについての説明図。Explanatory drawing about the vehicle dispatch system of this embodiment. 配車システムのシステム構成。System configuration of vehicle dispatch system. 配車システムの処理動作を示すフローチャート。A flowchart showing the processing operation of the vehicle allocation system. 利用者端末の表示画面の具体例。A specific example of the display screen of the user terminal. 情報端末の表示画面の具体例。A specific example of the display screen of an information terminal. 依頼テーブルの具体例。A concrete example of the request table. スタッフテーブルの具体例。A concrete example of a staff table. 車両テーブルの具体例。A specific example of a vehicle table. スポットテーブル及び駐車スペーステーブルの具体例。Specific examples of spot tables and parking space tables. 回収依頼と移送依頼の蓄積についての説明図。Explanatory drawing about accumulation of collection request and transfer request. 蓄積を行う場合のマッチング装置の処理動作。Processing operation of the matching device when accumulating.
　以下、本発明の実施例について図面を用いて説明する。 Hereinafter, examples of the present invention will be described with reference to the drawings.
　図１は、本実施例の配車システムについての説明図である。図１に示した配車システム１０は、利用者Ｕ１からの依頼を受け、利用者Ｕ１に貸し出す車両Ｖ１を指定された場所まで配送することができる。 FIG. 1 is an explanatory diagram of the vehicle allocation system of this embodiment. The vehicle allocation system 10 shown in FIG. 1 can receive a request from the user U1 and deliver the vehicle V1 to be rented to the user U1 to a designated place.
　貸し出す車両Ｖ１は、複数のスポットに分散して配置しておく。利用者Ｕ１から指定された場所までの車両Ｖ１の配送は、運転要員としてのスタッフＷ１により行われる。複数のスタッフＷ１は、端末装置を携行し、各自任意の場所で依頼の割り当てを待ち、自らの位置情報を配車システム１０に随時送信している。 The vehicle V1 to be rented is distributed and arranged in multiple spots. Delivery of the vehicle V1 from the user U1 to the designated place is performed by the staff W1 as a driver. The plurality of staff members W1 carry terminal devices, wait for request assignment at any place, and transmit their own position information to the vehicle allocation system 10 at any time.
　配車システム１０から配車の割り当てを受けたスタッフＷ１は、自転車等の移動手段で車両Ｖ１まで移動し、それまで使用していた移動手段を車両Ｖ１に積み込む。そして、車両Ｖ１を運転し、利用者Ｕ１から指定された場所まで走行する。その後、スタッフＷ１は、移動手段を下ろし、車両Ｖ１を利用者Ｗ１に引き渡す。引き渡した後、スタッフＷ１は、車両Ｖ１から下ろした移動手段を用いて移動することができる。 The staff W1 who has been assigned a vehicle allocation from the vehicle allocation system 10 moves to the vehicle V1 by a means of transportation such as a bicycle, and loads the means of transportation used up to that point into the vehicle V1. Then, the vehicle V1 is driven and traveled from the user U1 to a designated place. After that, the staff W1 lowers the means of transportation and hands over the vehicle V1 to the user W1. After delivery, the staff W1 can move using the means of transportation taken down from the vehicle V1.
　利用者Ｕ１からの依頼に即時に対応し、指定された場所で車両Ｖ１の貸し出しを行うため、配車システム１０は、依頼テーブルＤ１、スタッフテーブルＤ２及び車両テーブルＤ３を有する。 The vehicle allocation system 10 has a request table D1, a staff table D2, and a vehicle table D3 in order to immediately respond to a request from the user U1 and rent out the vehicle V1 at a designated place.
　依頼テーブルＤ１は、利用者Ｕ１から受け付けた配車依頼を登録するテーブルである。このテーブルにより、受け付けた依頼の内容と処理状況の管理が行われる。また、配車の依頼の他、使用後の車両Ｖ１の回収の依頼や、スポット間で車両Ｖ１を移動させてその配置を調整する移送の依頼も依頼テーブルＤ１を用いて管理する。 The request table D1 is a table for registering the vehicle allocation request received from the user U1. This table manages the contents of received requests and the processing status. Further, in addition to the request for vehicle allocation, the request for collection of the used vehicle V1 and the request for transfer for moving the vehicle V1 between spots and adjusting the arrangement thereof are also managed by using the request table D1.
　スタッフテーブルＤ２は、スタッフＷ１に関する情報を登録するテーブルである。スタッフＷ１は、車両を前記指定位置まで走行させるために必要なリソース、すなわち配送関連リソースである。スタッフテーブルＤ２には、スタッフの識別情報に関連付けて、位置情報、移動手段、稼働状態、その後の予定などが登録される。 The staff table D2 is a table for registering information about the staff W1. The staff W1 is a resource required to drive the vehicle to the designated position, that is, a delivery-related resource. In the staff table D2, location information, transportation means, operating status, subsequent schedule, etc. are registered in association with staff identification information.
　車両テーブルＤ３は、車両Ｖ１に関する情報を登録するテーブルである。車両Ｖ１は、車両テーブルＤ３において、配送の対象となる車両関連リソースとして管理される。また、車両テーブルＤ３には、車両に関連付けて、位置情報、車種、寸法、乗員数、車両に設定された予定、車両の駐停車スペースの情報などが登録される。 The vehicle table D3 is a table for registering information about the vehicle V1. The vehicle V1 is managed as a vehicle-related resource to be delivered in the vehicle table D3. Further, in the vehicle table D3, position information, a vehicle type, dimensions, the number of occupants, a schedule set for the vehicle, information on the parking / stopping space of the vehicle, and the like are registered in association with the vehicle.
　配車システム１０は、利用者Ｕ１などから受け付けた依頼の内容に基づいて、スタッフテーブルＤ２及び車両テーブルＤ３を参照し、依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する。
　このとき、配車システム１０は、車両Ｖ１が指定された位置までの走行に要する車両移動時間Ｔ１と、配送関連リソースであるスタッフＷ１が車両Ｖ１の位置に到着するまでに要する運転要員移動時間Ｔ２とを算出し、その合計時間に基づいて、依頼に割り当てる車両Ｖ１とスタッフＷ１の組み合わせを決定する。 The vehicle allocation system 10 refers to the staff table D2 and the vehicle table D3 based on the contents of the request received from the user U1 and the like, and determines the combination of the vehicle-related resource and the delivery-related resource to be assigned to the request.
At this time, the vehicle allocation system 10 has a vehicle movement time T1 required for the vehicle V1 to travel to the designated position and a driver movement time T2 required for the staff W1 which is a delivery-related resource to arrive at the position of the vehicle V1. Is calculated, and the combination of the vehicle V1 and the staff W1 to be assigned to the request is determined based on the total time.
　このように、配車システム１０は、利用者がすぐに車両を使用したい場合にも対応可能であり、利用者が車両を運転するレンタカーのようなサービスも提供することができる。このため、利用者の多様な要望に柔軟に対応し、利便性の高い配車を実現することができる。 In this way, the vehicle allocation system 10 can respond to the case where the user wants to use the vehicle immediately, and can also provide a service such as a rental car in which the user drives the vehicle. Therefore, it is possible to flexibly respond to various requests of users and realize highly convenient vehicle allocation.
　図２は、配車システム１０のシステム構成である。図２に示すように配車システム１０は、車両管理装置２０、マッチング装置３０、利用者端末４０、情報端末５０、車載装置を搭載した車両６０を含む。 FIG. 2 shows the system configuration of the vehicle allocation system 10. As shown in FIG. 2, the vehicle allocation system 10 includes a vehicle management device 20, a matching device 30, a user terminal 40, an information terminal 50, and a vehicle 60 equipped with an in-vehicle device.
　車両管理装置２０は、ＣＰＵ（Central Processing Unit）、通信装置、記憶装置などを有し、記憶装置に車両ＤＢを格納している。車両管理装置２０は、配送対象となる車両６０と通信し、車両の位置や状態などを車両ＤＢに登録して管理している。車両管理装置２０と車両６０との通信は、例えば携帯電話回線網などを用いる。 The vehicle management device 20 has a CPU (Central Processing Unit), a communication device, a storage device, and the like, and stores the vehicle DB in the storage device. The vehicle management device 20 communicates with the vehicle 60 to be delivered, and registers and manages the position and state of the vehicle in the vehicle DB. For communication between the vehicle management device 20 and the vehicle 60, for example, a mobile phone line network or the like is used.
　さらに、車両管理装置２０は、マッチング装置３０と接続され、車両ＤＢに登録した各種情報をマッチング装置３０に提供することができる。車両管理装置２０は、例えば、既存のレンタカーやカーシェアリングのサービスを提供する機能を有していてもよい。 Further, the vehicle management device 20 is connected to the matching device 30 and can provide various information registered in the vehicle DB to the matching device 30. The vehicle management device 20 may have, for example, a function of providing an existing rental car or car sharing service.
　マッチング装置３０は、ＣＰＵ、通信装置、記憶装置などを有する配車装置である。マッチング装置３０は、所定のプログラムを記憶装置に展開し、ＣＰＵによって実行することで、ユーザ管理機能部、スタッフ管理機能部、車両管理装置連携機能部及びマッチング処理機能部等として動作することができる。 The matching device 30 is a vehicle dispatching device having a CPU, a communication device, a storage device, and the like. The matching device 30 can operate as a user management function unit, a staff management function unit, a vehicle management device cooperation function unit, a matching processing function unit, and the like by developing a predetermined program in a storage device and executing it by a CPU. ..
　ユーザ管理機能部は、利用者端末４０と通信し、指定位置への車両の配送を求める配車の依頼を受け付けて、依頼テーブルＤ１に登録する受付部として機能する。また、ユーザ管理機能部は、利用者端末４０からの車両の回収の依頼を受け付けることができる。さらに、ユーザ管理機能部は、貸し出しに供する車両の配置を調整する移送の依頼を、例えば車両管理装置２０から受け付けることができる。 The user management function unit communicates with the user terminal 40, receives a request for vehicle allocation requesting delivery of the vehicle to a designated position, and functions as a reception unit registered in the request table D1. Further, the user management function unit can accept a request for collection of the vehicle from the user terminal 40. Further, the user management function unit can receive, for example, a transfer request for adjusting the arrangement of vehicles to be rented from, for example, the vehicle management device 20.
　スタッフ管理機能部は、車両を指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理部として機能する。配送関連リソースの主要なものは、車両を指定位置まで運転して車両を引き渡す運転要員、すなわちスタッフである。 The staff management function unit functions as a delivery-related resource management unit that manages delivery-related resources, which are resources required to drive the vehicle to a specified position. The main delivery-related resource is the driver, or staff, who drives the vehicle to a designated position and hands it over.
　スタッフ管理機能部は、スタッフに関する情報を、スタッフテーブルＤ２に登録して管理する。
　また、スタッフ管理機能部は、スタッフが車両の位置までの移動に用いる移動手段を配送関連リソースに含めて管理する。
　さらに、スタッフ管理機能部は、スタッフの予定や稼働状態の情報など、スタッフに関する任意の情報を配送関連リソースに含めて管理することができる。
　スタッフ管理機能部は、スタッフが携行する情報端末５０との通信により、運転要員の位置情報の取得と、運転要員に対する割り当てに係る通知を行うことができる。 The staff management function department registers and manages information about staff in the staff table D2.
In addition, the staff management function unit manages the transportation means used by the staff to move to the position of the vehicle by including it in the delivery-related resources.
Further, the staff management function unit can manage any information about the staff, such as staff schedule and operation status information, by including it in the delivery-related resource.
The staff management function unit can acquire the position information of the operator and notify the operator regarding the allocation by communicating with the information terminal 50 carried by the staff.
　車両管理装置連携機能部は、配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理部として機能する。具体的には、車両管理装置連携機能部は、車両管理装置２０から受信した車両に関する情報を、車両テーブルＤ３に登録して管理する。
　また、車両管理装置連携機能部は、車両の位置情報、車種、寸法、乗員数、車両に設定された予定、車両の駐停車スペースの情報など、車両に関する任意の情報を車両関連リソースに含めて管理することができる。 The vehicle management device cooperation function unit functions as a vehicle-related resource management unit that manages the vehicle to be delivered as a vehicle-related resource. Specifically, the vehicle management device cooperation function unit registers and manages information about the vehicle received from the vehicle management device 20 in the vehicle table D3.
In addition, the vehicle management device cooperation function unit includes any information about the vehicle, such as vehicle position information, vehicle type, dimensions, number of occupants, schedule set for the vehicle, and information on the parking / stopping space of the vehicle, in the vehicle-related resources. Can be managed.
　マッチング処理機能部は、受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理部である。
　マッチング処理機能部は、車両が指定位置までの走行に要する車両移動時間と、スタッフが車両の位置に到着するまでに要する運転要員移動時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する。 The matching processing function unit is an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the contents of the received request.
The matching processing function unit uses the vehicle movement time required for the vehicle to travel to the specified position and the driver movement time required for the staff to arrive at the vehicle position, and allocates vehicle-related resources and delivery-related items to the request. Determine the combination of resources.
　具体的には、マッチング処理機能部は、車両の速度に基づいて車両移動時間を算出し、スタッフの移動手段の速度に基づいて運転要員移動時間を算出する。その後、マッチング処理機能部は、運転要員の予定や稼働状態による制限、そして車両に設定された予定や車両の駐停車スペースによる制限の範囲内で、車両移動時間と運転要員移動時間の合計が最小となるように、スタッフと車両の割り当てを行う。 Specifically, the matching processing function unit calculates the vehicle movement time based on the speed of the vehicle, and calculates the driver movement time based on the speed of the staff's means of transportation. After that, the matching processing function unit minimizes the total of vehicle movement time and driver movement time within the limits of the schedule and operating status of the driver, and the schedule set for the vehicle and the parking space of the vehicle. Allocate staff and vehicles so that
　利用者端末４０は、利用者により使用される端末装置であり、例えばスマートフォンである。利用者端末４０は、ＣＰＵ、通信装置、記憶装置、入出力装置及び測位装置を有する。利用者端末４０は、配車や回収の依頼の入力を受け付けてマッチング装置３０に送信することができる。また、測位装置により測位した位置情報を、配車や回収に係る位置の指定に利用することができる。さらに、利用者端末４０は、車両６０と近距離無線通信し、ドアの施解錠等が可能である。 The user terminal 40 is a terminal device used by the user, for example, a smartphone. The user terminal 40 has a CPU, a communication device, a storage device, an input / output device, and a positioning device. The user terminal 40 can receive an input of a request for vehicle allocation or collection and transmit it to the matching device 30. In addition, the position information measured by the positioning device can be used to specify the position related to vehicle allocation and collection. Further, the user terminal 40 can perform short-range wireless communication with the vehicle 60 to lock / unlock the door.
　情報端末５０は、スタッフにより使用される端末装置であり、例えばスマートフォンである。情報端末５０は、ＣＰＵ、通信装置、記憶装置、入出力装置及び測位装置を有する。情報端末５０は、測位装置により測位した位置情報を、スタッフの位置としてマッチング装置３０に送信する。また、情報端末５０は、割り当てられた依頼を表示し、依頼の対応を行うか否かの入力を受け付けてマッチング装置３０に送信することができる。さらに、情報端末５０は、車両６０と近距離無線通信し、ドアの施解錠等が可能である。 The information terminal 50 is a terminal device used by staff, for example, a smartphone. The information terminal 50 includes a CPU, a communication device, a storage device, an input / output device, and a positioning device. The information terminal 50 transmits the position information measured by the positioning device to the matching device 30 as the position of the staff. Further, the information terminal 50 can display the assigned request, accept an input as to whether or not to respond to the request, and transmit it to the matching device 30. Further, the information terminal 50 can perform short-range wireless communication with the vehicle 60 to lock / unlock the door.
　配車の対象となる車両として、自動走行可能な車両を含めることもできる。この場合には、情報端末５０は車両６０に搭載されることになる。また、自動走行可能な車両を配送の候補とする場合には、運転要員移動時間がゼロとなるので、車両移動時間のみが比較に用いられる。 Vehicles that can be automatically driven can be included as vehicles to be dispatched. In this case, the information terminal 50 will be mounted on the vehicle 60. Further, when a vehicle capable of automatic traveling is selected as a delivery candidate, the movement time of the driver is zero, so only the vehicle movement time is used for comparison.
　図３は、配車システム１０の処理動作を示すフローチャートである。まず、マッチング装置３０は、依頼を取得する（ステップＳ１０１）。この依頼の取得は、一例として、利用者端末４０に入力されたものを受信することで行われる。 FIG. 3 is a flowchart showing the processing operation of the vehicle allocation system 10. First, the matching device 30 acquires a request (step S101). The acquisition of this request is performed, for example, by receiving what is input to the user terminal 40.
　ステップＳ１０１の後、マッチング装置３０は、取得した依頼の内容から検索範囲を設定する（ステップＳ１０２）。例えば、依頼に示された配車の希望場所である指定位置を中心に所定範囲を検索範囲とすればよい。 After step S101, the matching device 30 sets a search range from the content of the acquired request (step S102). For example, the search range may be a predetermined range centered on the designated position, which is the desired location for vehicle allocation indicated in the request.
　ステップＳ１０２の後、マッチング装置３０は、車両テーブルＤ３を参照して、設定した検索範囲内の車両関連リソースを確認し、候補車両を抽出する（ステップＳ１０３）。車両テーブルＤ３は、車載装置が自車両の現在位置を車両管理装置２０に送信し、車両管理装置２０が車両関連リソースの状態をマッチング装置３０に送信することで、常に最新に保たれている。 After step S102, the matching device 30 refers to the vehicle table D3, confirms vehicle-related resources within the set search range, and extracts candidate vehicles (step S103). The vehicle table D3 is always kept up-to-date by the in-vehicle device transmitting the current position of the own vehicle to the vehicle management device 20 and the vehicle management device 20 transmitting the state of the vehicle-related resources to the matching device 30.
　ステップ１０３の後、マッチング装置３０は、指定位置と候補車両間の距離及び車両移動時間を算出する（ステップＳ１０４）。 After step 103, the matching device 30 calculates the distance between the designated position and the candidate vehicle and the vehicle movement time (step S104).
　ステップ１０４の後、マッチング装置３０は、スタッフテーブルＤ２を参照して、設定した検索範囲内の配送関連リソースを確認し、候補運転要員を抽出する（ステップＳ１０５）。スタッフテーブルＤ２は、情報端末５０が現在位置をマッチング装置３０に送信することで、常に最新に保たれている。 After step 104, the matching device 30 refers to the staff table D2, confirms delivery-related resources within the set search range, and extracts candidate operating personnel (step S105). The staff table D2 is always kept up-to-date by the information terminal 50 transmitting the current position to the matching device 30.
　ステップＳ１０５の後、マッチング装置３０は、候補車両と候補運転要員間の距離及び運転要員移動時間を算出する（ステップＳ１０６）。 After step S105, the matching device 30 calculates the distance between the candidate vehicle and the candidate driver and the driver's travel time (step S106).
　ステップＳ１０６の後、マッチング装置３０は、猶予時間に収まる車両及び運転要員の組合せを抽出する（ステップＳ１０７）。猶予時間は、依頼に示された配車の希望時間により定まる。また、抽出する車両や運転要員については、その後の予定、稼働状態、駐車スペース等を考慮し、これらによって生じる制限の範囲内で抽出を行う。 After step S106, the matching device 30 extracts a combination of a vehicle and a driver who fits in the grace time (step S107). The grace time is determined by the desired dispatch time indicated in the request. In addition, regarding the vehicles and driver personnel to be extracted, the subsequent schedule, operating conditions, parking spaces, etc. are taken into consideration, and extraction is performed within the limits caused by these.
　ステップ１０７の後、マッチング装置３０は、抽出した組合せから、車両移動時間と運転要員移動時間の合計が最短の組合せを選択し（ステップＳ１０８）、ステップＳ１０１で取得した依頼を割り当てる。割り当てられた車両と運転要員は、車両管理装置２０及び情報端末５０に通知され、車両関連リソース及び配送関連リソースが確保される。また、割り当ての結果は、利用者端末４０に通知され、対応予定が確認可能となる。 After step 107, the matching device 30 selects the combination having the shortest total of the vehicle movement time and the driver's movement time from the extracted combinations (step S108), and assigns the request acquired in step S101. The assigned vehicle and the driver are notified to the vehicle management device 20 and the information terminal 50, and vehicle-related resources and delivery-related resources are secured. Further, the result of the allocation is notified to the user terminal 40, and the correspondence schedule can be confirmed.
　図４は、利用者端末４０の表示画面の具体例である。図４に示した画面例では、配車日時、配車場所、待ち時間、現在位置などの項目と、地図が表示されている。地図は、現在位置を中心として、スポットの検索範囲、配車場所を示す旗のマーク、スポットを示すピンのマークなどが示されている。さらに、利用者へのメッセージとして「駐停車可能な場所を指定してください」との表示を重畳している。 FIG. 4 is a specific example of the display screen of the user terminal 40. In the screen example shown in FIG. 4, items such as the vehicle allocation date and time, the vehicle allocation location, the waiting time, and the current position, and a map are displayed. The map shows the search range of the spot, the flag mark indicating the vehicle allocation location, the pin mark indicating the spot, and the like, centering on the current position. Furthermore, as a message to the user, the message "Please specify a place where parking and stopping is possible" is superimposed.
　図４は、配車の依頼を行う画面であるが、回収の依頼にも同様の画面を用いることができる。また、車両及びスタッフが割り当てられた後は、依頼への対応の進捗を表示してもよい。この他、スタッフとのメッセージのやりとりや、配車場所までのルート表示を行ってもよい。また、過去の配車の利用履歴を表示し、利用履歴から配車を依頼できるようにしてもよい。 FIG. 4 is a screen for requesting vehicle allocation, but a similar screen can be used for requesting collection. In addition, after the vehicle and staff are assigned, the progress of responding to the request may be displayed. In addition, you may exchange messages with the staff and display the route to the dispatch location. In addition, the usage history of past vehicle allocation may be displayed so that the vehicle allocation can be requested from the usage history.
　図５は、情報端末５０の表示画面の具体例である。図５に示した画面例では、スタッフの状態と、スタッフに割り当てられた依頼と、地図とが表示されている。スタッフに割り当てられた依頼には、現在地から車両まで距離と、車両から目的地までの距離と、推定所要時間とが表示されるとともに、「対応する」ボタン及び「拒否する」ボタンが表示されている。
　スタッフが「対応する」ボタンを操作したならば、スタッフへの依頼の割り当てが確定し、スタッフが依頼への対応を開始する。
　スタッフが「拒否する」ボタンを操作したならば、次の候補のスタッフに依頼が回されることになる。 FIG. 5 is a specific example of the display screen of the information terminal 50. In the screen example shown in FIG. 5, the status of the staff, the request assigned to the staff, and the map are displayed. The request assigned to the staff displays the distance from the current location to the vehicle, the distance from the vehicle to the destination, and the estimated required time, as well as a "correspond" button and a "reject" button. There is.
When the staff operates the "correspond" button, the assignment of the request to the staff is confirmed, and the staff starts responding to the request.
If the staff operates the "Reject" button, the request will be sent to the next candidate staff.
　スタッフの状態は、稼働中、休憩中、非稼働などであり、スタッフ自身が操作することで更新される。なお、稼働中には待機中と配車対応中が含まれるが、この切り替えは配車システム１０が行う。 The status of the staff is operating, resting, non-operating, etc., and is updated by the staff's own operation. It should be noted that the operation includes standby and vehicle allocation, and this switching is performed by the vehicle allocation system 10.
　この他、スタッフの対応の履歴や、移動手段に関する情報登録を行う画面があってもよい。また、依頼の多いエリアや待機中のスタッフが少ないエリアを表示してもよい。また、車両の状態（傷、汚れ、ガソリン残量、忘れ物等）をスタッフが確認し、入力できるようにしてもよい。 In addition, there may be a screen for registering staff's response history and information on transportation. In addition, an area with many requests or an area with few waiting staff may be displayed. In addition, the staff may be able to confirm and input the condition of the vehicle (scratches, dirt, remaining amount of gasoline, forgotten items, etc.).
　図６は、依頼テーブルＤ１の具体例である。図６に示す依頼テーブルＤ１が有する項目は、ユーザＩＤ、配車依頼、配車指定位置、駐車スペースの有無、車両条件フラグ、最大乗車定員、最大積載量、備考、利用開始予定時刻、利用終了予定時刻、回収依頼フラグ、回収予定位置、移送依頼フラグなどである。このように、依頼テーブルＤ１は、配車、回収、移送の依頼を管理することができる。また、最大乗車乗員などの項目で、配車の候補となる車両を絞り込むことができる。 FIG. 6 is a specific example of the request table D1. The items of the request table D1 shown in FIG. 6 are user ID, vehicle allocation request, vehicle allocation designated position, presence / absence of parking space, vehicle condition flag, maximum passenger capacity, maximum load capacity, remarks, scheduled usage start time, scheduled usage end time. , Collection request flag, scheduled collection position, transfer request flag, etc. In this way, the request table D1 can manage requests for vehicle allocation, collection, and transfer. In addition, it is possible to narrow down the vehicles that are candidates for dispatch by items such as the maximum number of passengers.
　図７は、スタッフテーブルＤ２の具体例である。図７に示すスタッフテーブルＤ２が有する項目は、スタッフＩＤ、スタッフ移動手段、平均移動速度、スタッフ現在位置、稼働状態フラグ、可動シフト、対応時間帯などである。なお、稼働シフトは、スタッフの勤務の予定を示し、対応時間帯は、割り当て済みの依頼等を踏まえた実際に対応可能な時間帯を示す。 FIG. 7 is a specific example of the staff table D2. Items included in the staff table D2 shown in FIG. 7 include a staff ID, a staff moving means, an average moving speed, a staff current position, an operating state flag, a movable shift, and a corresponding time zone. The operation shift indicates the work schedule of the staff, and the response time zone indicates the time zone in which the staff can actually respond based on the assigned request or the like.
　図８は、車両テーブルＤ３の具体例である。図８に示す車両テーブルＤ３が有する項目は、車両ＩＤ、車両現在位置、車両タイプ、車体色、最大乗車定員、最大積載量、車両オプション、スポット位置、稼働状態フラグ、稼働シフト、対応時間帯、現在配置スポットＩＤ、初期配置スポットＩＤ、初期配置駐車スペースＩＤ、他スポット配置フラグなどである。 FIG. 8 is a specific example of the vehicle table D3. The items of the vehicle table D3 shown in FIG. 8 are vehicle ID, vehicle current position, vehicle type, vehicle body color, maximum occupancy capacity, maximum load capacity, vehicle option, spot position, operation status flag, operation shift, response time zone, and so on. The current placement spot ID, the initial placement spot ID, the initial placement parking space ID, the other spot placement flag, and the like.
　車両テーブルＤ３の稼働状態フラグは、利用者に貸し出し中であるのか、スタッフが配車や回収等を行っている状態であるのかを識別可能とすることが望ましい。稼働シフトは、車両を貸し出し可能な時間帯を示し、対応時間帯は、割り当て済みの依頼等を踏まえた実際に対応可能な時間帯を示す。他スポット配置フラグは、「可」であれば他のスポットに配置可能であり、「不可」であればデフォルトのスポットにのみ配置可能であることを示す。 It is desirable that the operating status flag of the vehicle table D3 be able to identify whether the vehicle is being rented out to the user or the staff is dispatching or collecting the vehicle. The operation shift indicates the time zone in which the vehicle can be rented, and the response time zone indicates the time zone in which the vehicle can actually be rented based on the assigned request or the like. The other spot placement flag indicates that if it is "OK", it can be placed in another spot, and if it is "No", it can be placed only in the default spot.
　配車システム１０は、依頼テーブルＤ１、スタッフテーブルＤ２及び車両テーブルＤ３の他、適宜必要なテーブルを有する。他のテーブルの例として、図９は、スポットテーブル及び駐車スペーステーブルの具体例を示す。 The vehicle allocation system 10 has a request table D1, a staff table D2, a vehicle table D3, and other necessary tables as appropriate. As an example of another table, FIG. 9 shows specific examples of a spot table and a parking space table.
　スポットテーブルが有する項目は、スポットＩＤ、スポット位置、最大車両台数、駐車スペースＩＤ、停車中車両ＩＤ、空きポート数などである。駐車スペーステーブルが有する項目は、駐車スペースＩＤ、稼働状態フラグ、稼働シフト、駐車時間帯などである。なお、駐車スペーステーブルの稼働シフトは、駐車スペースを使用可能な時間帯（営業時間等）を示し、対応時間帯は、駐車スペースの空きを管理している。 Items that the spot table has are spot ID, spot position, maximum number of vehicles, parking space ID, stopped vehicle ID, number of vacant ports, etc. The items of the parking space table are the parking space ID, the operation status flag, the operation shift, the parking time zone, and the like. The operation shift of the parking space table indicates the time zone (business hours, etc.) when the parking space can be used, and the vacancy of the parking space is managed during the corresponding time zone.
　ここで、依頼の処理のタイミングについて説明する。まず、配車依頼に対しては、基本的に即時に割り当てを行う。しかし、回収依頼や移送依頼は、即時に割り当てを行う必要がないケースも存在する。そこで、マッチング装置３０は、回収及び移送の依頼を依頼テーブルＤ１に蓄積可能とし、配車の依頼を受けたときに蓄積された他の依頼が存在する場合には、配車に合わせて他の依頼に係る割り当てを行う。 Here, the timing of request processing will be explained. First, in response to a vehicle dispatch request, allocation is basically made immediately. However, there are cases where collection requests and transfer requests do not need to be assigned immediately. Therefore, the matching device 30 makes it possible to store the collection and transfer requests in the request table D1, and if there are other requests accumulated when the vehicle allocation request is received, the matching device 30 makes another request according to the vehicle allocation. Make such an assignment.
　図１０は、回収依頼と移送依頼の蓄積についての説明図である。図１０に示すように、蓄積された依頼は、その後に受け付けた配送依頼に合わせて割り当てる。このように、即時性の低い依頼を蓄積して総合的に割り当てを行うことで、全体として割り当てを最適化することができる。
　例えば、配送の対応を終えたスタッフに、近傍の車両を回収させ、移送先に配置させる、といった割り当てが可能となる。 FIG. 10 is an explanatory diagram for accumulating collection requests and transfer requests. As shown in FIG. 10, the accumulated requests are assigned according to the delivery requests received thereafter. In this way, by accumulating requests with low immediacy and making a comprehensive allocation, it is possible to optimize the allocation as a whole.
For example, it is possible to assign a staff member who has completed delivery to a nearby vehicle to be collected and placed at a transfer destination.
　図１１は、蓄積を行う場合のマッチング装置３０の処理動作である。まず、マッチング装置３０は、依頼を受け付けて（ステップＳ２０１）、配車依頼であるか否かを判定する（ステップＳ２０２）。 FIG. 11 is a processing operation of the matching device 30 when accumulating. First, the matching device 30 receives the request (step S201) and determines whether or not it is a vehicle allocation request (step S202).
　配車依頼でなければ（ステップＳ２０２；Ｎｏ）、マッチング装置３０は、受け付けた依頼を蓄積可能であるか否かを判定する（ステップＳ２０５）。例えば、回収依頼であっても、長時間駐車可能なスペースが確保できていなければ、蓄積のできない、即時性の高い依頼となる。同様に、移送依頼であっても、車両の配置の偏りが大きければ、蓄積のできない、即時性の高い依頼となる。 If it is not a vehicle dispatch request (step S202; No), the matching device 30 determines whether or not the received request can be accumulated (step S205). For example, even if it is a collection request, if a space that can be parked for a long time is not secured, it will be a highly immediate request that cannot be accumulated. Similarly, even if it is a transfer request, if there is a large bias in the arrangement of vehicles, it will be a highly immediate request that cannot be accumulated.
　受け付けた依頼が蓄積可能な依頼であれば（ステップＳ２０５；Ｙｅｓ）、マッチング装置３０は、受け付けた依頼を依頼テーブルＤ１に蓄積して（ステップＳ２０７）、処理を終了する。 If the received request is a request that can be stored (step S205; Yes), the matching device 30 stores the received request in the request table D1 (step S207), and ends the process.
　受け付けた依頼が配車依頼である場合（ステップＳ２０３；Ｙｅｓ）、もしくは蓄積できない依頼である場合（ステップＳ２０５；Ｎｏ）、マッチング装置３０は、既に蓄積済の依頼が存在するか否かを判定する（ステップＳ２０３）。 When the received request is a vehicle allocation request (step S203; Yes) or a request that cannot be stored (step S205; No), the matching device 30 determines whether or not there is an already stored request (step S203; No). Step S203).
　蓄積済の依頼が無ければ（ステップＳ２０３；Ｎｏ）、マッチング装置３０は、ステップＳ２０１で受け付けた依頼に対する割り当てを実行し（ステップＳ２０４）、処理を終了する。 If there is no accumulated request (step S203; No), the matching device 30 executes the allocation for the request received in step S201 (step S204), and ends the process.
　蓄積済の依頼があるならば（ステップＳ２０３；Ｙｅｓ）、マッチング装置３０は、ステップＳ２０１で受け付けた依頼と、蓄積済の依頼を組み合わせて割り当てを実行し（ステップＳ２０６）、処理を終了する。なお、蓄積済の依頼を全て割り当てる必要はなく、組み合わせが行われたなった依頼は、蓄積済の状態を維持し、次回以降の依頼に組み合わせる。また、割り当てが行われた依頼は、蓄積済の状態を解除される。 If there is a stored request (step S203; Yes), the matching device 30 combines the request received in step S201 and the stored request to execute allocation (step S206), and ends the process. It is not necessary to allocate all the accumulated requests, and the requests that have been combined are maintained in the accumulated state and combined with the next and subsequent requests. In addition, the requested request to which the allocation has been made is released from the accumulated state.
　上述してきたように、配車システム１０は、指定位置への車両の配送を求める配車の依頼を受け付ける受付部としてのユーザ管理機能部と、前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理部としての車両管理装置連携機能部と、前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理部としてのスタッフ管理機能部と、前記受付部によって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理部としてのマッチング処理機能部とを備える。
　そして、割当処理部は、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する。
　かかる構成及び動作により、利用者の多様な要望に柔軟に対応することのできる利便性の高い配車を実現することを目的とする。例えば、配車システム１０は、利用者が車両を運転するレンタカーのようなサービスを提供できる。また、配車システム１０は、利用者がすぐに車両を使用したい場合にも対応することができる。 As described above, the vehicle allocation system 10 has a user management function unit as a reception unit that receives a vehicle allocation request for delivery of a vehicle to a designated position, and a vehicle that manages the vehicle to be delivered as a vehicle-related resource. A vehicle management device cooperation function unit as a related resource management unit, a staff management function unit as a delivery-related resource management unit that manages delivery-related resources that are resources required to drive the vehicle to the designated position, and the above-mentioned It is provided with a matching processing function unit as an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit.
Then, the allocation processing unit allocates the vehicle-related to the request by using the vehicle movement time required for the vehicle to travel to the designated position and the time required for the delivery-related resource to arrive at the position of the vehicle. Determine the combination of resources and delivery-related resources.
It is an object of the present invention to realize highly convenient vehicle allocation that can flexibly respond to various requests of users by such a configuration and operation. For example, the vehicle allocation system 10 can provide a service such as a rental car in which a user drives a vehicle. Further, the vehicle allocation system 10 can also handle a case where the user wants to use the vehicle immediately.
　また、上記実施例によれば、前記配送関連リソースは、前記車両を前記指定位置まで運転して前記車両を引き渡す運転要員であり、前記配送関連リソースが前記車両の位置に到着するまでに要する時間は、前記運転要員の移動時間である。
　かかる構成によれば、任意の場所で待機する運転要員が、依頼の割り当てを受けた場合に、車両に移動して運転を行い、指定位置まで走行させることができる。 Further, according to the above embodiment, the delivery-related resource is a driver who drives the vehicle to the designated position and delivers the vehicle, and the time required for the delivery-related resource to arrive at the position of the vehicle. Is the travel time of the operator.
According to such a configuration, when a driver who stands by at an arbitrary place is assigned a request, he / she can move to the vehicle to drive and drive to a designated position.
　また、上記実施例によれば、前記配送関連リソース管理部は、前記運転要員が前記車両の位置までの移動に用いる移動手段を前記配送関連リソースに含めて管理し、前記割当処理部は、前記車両の速度に基づいて前記車両移動時間を算出し、前記移動手段の速度に基づいて前記運転要員の移動時間を算出する。
　かかる構成によれば、運転要員が車両に到着するまでと、車両が指定位置に到着するまでとで異なる速度を考慮して、最適な割り当てを実現することができる。 Further, according to the above embodiment, the delivery-related resource management unit manages the transportation means used by the driver to move to the position of the vehicle including the delivery-related resource, and the allocation processing unit manages the allocation processing unit. The vehicle moving time is calculated based on the speed of the vehicle, and the moving time of the driver is calculated based on the speed of the moving means.
According to such a configuration, it is possible to realize the optimum allocation in consideration of different speeds until the driver arrives at the vehicle and until the vehicle arrives at the designated position.
　また、上記実施例によれば、前記配送関連リソース管理部は、前記運転要員の予定及び／又は稼働状態の情報を前記配送関連リソースに含めて管理し、前記割当処理部は、前記運転要員の予定及び／又は稼働状態による制限の範囲内で前記配送関連リソースの割り当てを行うことを特徴とする。
　かかる構成によれば、運転要員の状態に合わせて適切な割り当てを行うことができる。 Further, according to the above embodiment, the delivery-related resource management unit manages the delivery-related resource including information on the schedule and / or operating state of the operation personnel, and the allocation processing unit manages the operation personnel. It is characterized in that the delivery-related resources are allocated within the limits of the schedule and / or the operating state.
According to such a configuration, it is possible to make an appropriate allocation according to the state of the operator.
　また、上記実施例によれば、前記配送関連リソース管理部は、前記運転要員が携行する端末装置との通信により、前記運転要員の位置情報の取得と、前記運転要員に対する割り当てに係る通知を行う。
　かかる構成によれば、運転要員が任意の場所で待機する場合に、その位置を効率的に管理し、割り当ての通知を行うことできる。 Further, according to the above embodiment, the delivery-related resource management unit acquires the position information of the operator and notifies the operator about the allocation by communicating with the terminal device carried by the operator. ..
According to such a configuration, when the operator waits at an arbitrary place, the position can be efficiently managed and the assignment can be notified.
　また、上記実施例によれば、前記車両関連リソース管理部は、前記車両に設定された予定及び／又は前記車両の駐停車スペースの情報を前記車両関連リソースに含めて管理し、前記割当処理部は、前記車両に設定された予定及び／又は前記車両の駐停車スペースによる制限の範囲内で前記車両関連リソースの割り当てを行う。
　かかる構成によれば、車両の状態に合わせて適切な割り当てを行うことができる。 Further, according to the above embodiment, the vehicle-related resource management unit manages the schedule set in the vehicle and / or information on the parking / stopping space of the vehicle by including it in the vehicle-related resource, and manages the allocation processing unit. Allocates the vehicle-related resources within the schedule set for the vehicle and / or within the limit of the parking / stopping space of the vehicle.
According to such a configuration, it is possible to make an appropriate allocation according to the state of the vehicle.
　また、上記実施例によれば、前記受付部は、前記車両の貸し出しを受ける利用者の端末装置から前記配車の依頼を受信する。
　かかる構成によれば、利用者の端末情報を利用し、指定の位置を簡易に特定して配車を行うことができる。 Further, according to the above embodiment, the reception unit receives the vehicle allocation request from the terminal device of the user who receives the rental of the vehicle.
According to such a configuration, it is possible to easily specify a designated position and dispatch a vehicle by using the terminal information of the user.
　また、上記実施例によれば、前記受付部は、前記利用者の端末装置からの前記車両の回収の依頼と、前記貸し出しに供する車両の配置を調整する移送の依頼とをさらに受け付け可能であり、前記割当処理部は、前記回収及び移送の依頼を蓄積可能であり、前記配車の依頼を受けたときに蓄積された他の依頼が存在する場合には、前記配車に合わせて他の依頼に係る割り当てを行う。
　かかる構成によれば、即時性の低い依頼を蓄積し、複数の依頼を組み合わせて効率的な割り当てを行うことができる。 Further, according to the above embodiment, the reception unit can further accept a request for collection of the vehicle from the terminal device of the user and a request for transfer for adjusting the arrangement of the vehicle to be rented. The allocation processing unit can accumulate the collection and transfer requests, and if there are other requests accumulated when the vehicle allocation request is received, the allocation processing unit makes another request in accordance with the vehicle allocation. Make such an assignment.
According to such a configuration, requests with low immediacy can be accumulated, and a plurality of requests can be combined for efficient allocation.
　なお、本発明は上記実施例に限定されるものではなく、様々な変形例が含まれる。例えば、上記実施例は本発明を分かりやすく説明するために詳細に説明したものであり、必ずしも説明した全ての構成を備えるものに限定されるものではない。また、かかる構成の削除に限らず、構成の置き換えや追加も可能である。
　例えば、車両管理装置２０とマッチング装置３０とを１つの装置に統合してもよい。 The present invention is not limited to the above embodiment, and includes various modifications. For example, the above-described embodiment has been described in detail in order to explain the present invention in an easy-to-understand manner, and is not necessarily limited to the one including all the described configurations. Moreover, not only the deletion of such a configuration but also the replacement or addition of the configuration is possible.
For example, the vehicle management device 20 and the matching device 30 may be integrated into one device.
　また、上記実施例では、即時の配車依頼を中心に説明し、配車依頼を受けたときに割り当てを実行する場合を例示したが、即時性の低い配車の依頼を受け付けてもよい。この場合には、配車の希望時間とともに配車依頼の内容を記憶しておき、希望時間が近づいたときに割り当てを実行する。 Further, in the above embodiment, the case where the allocation is executed when the vehicle allocation request is received is illustrated mainly by explaining the immediate vehicle allocation request, but the vehicle allocation request with low immediacy may be accepted. In this case, the contents of the vehicle allocation request are memorized together with the desired time of vehicle allocation, and the allocation is executed when the desired time approaches.
　また、配車対象の車両は、カーシェアリングやレンタカーのサービスに用いられている車両、個人所有の車両、社用車、リース車両など、任意の車両を用いることができる。また、車両管理装置は、車両の所有者が車両を利用するユーザに対し当該車両を共有または貸与するための仲介機能を有し、車両単位に、第三者への貸与及び第三者の利用に対する許諾の取得状況を管理しても良い。そして、マッチング装置は、車両管理装置からこの第三者への貸与及び第三者の利用に対する許諾情報を取得し、割り当て処理において車両関連リソースを割り当てる際の条件とすることも可能である。 In addition, any vehicle such as a vehicle used for car sharing or rental car services, a privately owned vehicle, a company vehicle, or a leased vehicle can be used as the vehicle to be dispatched. In addition, the vehicle management device has an intermediary function for the owner of the vehicle to share or rent the vehicle to the user who uses the vehicle, and the vehicle is lent to a third party and used by a third party on a vehicle-by-vehicle basis. You may manage the acquisition status of the license for. Then, the matching device can acquire the license information for the loan to the third party and the use of the third party from the vehicle management device, and can be used as a condition for allocating the vehicle-related resources in the allocation process.
　また、上記実施例では、利用者が車両を運転することを想定していたが、配車したスタッフが利用者を乗車させて運転するサービスとして実施してもよい。 Further, in the above embodiment, it is assumed that the user drives the vehicle, but the service may be implemented as a service in which the dispatched staff rides the user and drives the vehicle.
　また、上記の各構成、機能、処理部、処理手段等は、それらの一部又は全部を、例えば集積回路で設計する等によりハードウェアで実現してもよい。また、本発明は、実施例の機能を実現するソフトウェアのプログラムコードによっても実現できる。この場合、プログラムコードを記録した記憶媒体をコンピュータに提供し、そのコンピュータが備えるプロセッサが記憶媒体に格納されたプログラムコードを読み出す。この場合、記憶媒体から読み出されたプログラムコード自体が前述した実施例の機能を実現することになり、そのプログラムコード自体、及びそれを記憶した記憶媒体は本発明を構成することになる。このようなプログラムコードを供給するための記憶媒体としては、例えば、フレキシブルディスク、ＣＤ－ＲＯＭ、ＤＶＤ－ＲＯＭ、ハードディスク、ＳＳＤ（Solid State Drive）、光ディスク、光磁気ディスク、ＣＤ－Ｒ、磁気テープ、不揮発性のメモリカード、ＲＯＭなどが用いられる。 Further, each of the above configurations, functions, processing units, processing means, etc. may be realized by hardware by designing a part or all of them by, for example, an integrated circuit. The present invention can also be realized by a software program code that realizes the functions of the examples. In this case, a storage medium in which the program code is recorded is provided to the computer, and the processor included in the computer reads out the program code stored in the storage medium. In this case, the program code itself read from the storage medium realizes the function of the above-described embodiment, and the program code itself and the storage medium storing it constitute the present invention. Examples of the storage medium for supplying such a program code include a flexible disk, a CD-ROM, a DVD-ROM, a hard disk, an SSD (Solid State Drive), an optical disk, a magneto-optical disk, a CD-R, and a magnetic tape. Non-volatile memory cards, ROMs, etc. are used.
　また、本実施例に記載の機能を実現するプログラムコードは、例えば、アセンブラ、Ｃ／Ｃ＋＋、ｐｅｒｌ、Ｓｈｅｌｌ、ＰＨＰ、Ｊａｖａ（登録商標）等の広範囲のプログラム又はスクリプト言語で実装できる。 Further, the program code that realizes the functions described in this embodiment can be implemented in a wide range of programs or script languages such as assembler, C / C ++, perl, Shell, PHP, and Java (registered trademark).
　上述の実施例において、制御線や情報線は、説明上必要と考えられるものを示しており、製品上必ずしも全ての制御線や情報線を示しているとは限らない。全ての構成が相互に接続されていてもよい。 In the above-described embodiment, the control lines and information lines indicate what is considered necessary for explanation, and do not necessarily indicate all the control lines and information lines in the product. All configurations may be interconnected.
　１０：配車システム、２０：車両管理装置、３０：マッチング装置、４０：利用者端末、５０：情報端末、６０：車両、Ｄ１：依頼テーブル、Ｄ２：スタッフテーブル、Ｄ３：車両テーブル、Ｕ１：利用者、Ｖ１：車両、Ｗ１：スタッフ
  10: Vehicle allocation system, 20: Vehicle management device, 30: Matching device, 40: User terminal, 50: Information terminal, 60: Vehicle, D1: Request table, D2: Staff table, D3: Vehicle table, U1: User , V1: Vehicle, W1: Staff

Claims (10)

  1. 　指定位置への車両の配送を求める配車の依頼を受け付ける受付部と、
    　前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理部と、
    　前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理部と、
    　前記受付部によって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理部と
    を備え、
    　前記割当処理部は、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定することを特徴とする配車システム。     The reception department that accepts requests for vehicle dispatch to deliver vehicles to designated locations,
    The vehicle-related resource management unit that manages the vehicle to be delivered as a vehicle-related resource, and
    A delivery-related resource management unit that manages delivery-related resources, which are resources required to drive the vehicle to the designated position, and a delivery-related resource management unit.
    It is provided with an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit.
    The allocation processing unit allocates the vehicle-related resource to the request by using the vehicle movement time required for the vehicle to travel to the designated position and the time required for the delivery-related resource to reach the position of the vehicle. And a vehicle allocation system characterized by determining a combination of delivery-related resources.
  2. 　前記配送関連リソースは、前記車両を前記指定位置まで運転して前記車両を引き渡す運転要員であり、前記配送関連リソースが前記車両の位置に到着するまでに要する時間は、前記運転要員の移動時間であることを特徴とする請求項１に記載の配車システム。 The delivery-related resource is a driver who drives the vehicle to the designated position and delivers the vehicle, and the time required for the delivery-related resource to reach the position of the vehicle is the travel time of the driver. The vehicle allocation system according to claim 1, wherein the vehicle is provided.
  3. 　前記配送関連リソース管理部は、前記運転要員が前記車両の位置までの移動に用いる移動手段を前記配送関連リソースに含めて管理し、
    　前記割当処理部は、前記車両の速度に基づいて前記車両移動時間を算出し、前記移動手段の速度に基づいて前記運転要員の移動時間を算出することを特徴とする請求項２に記載の配車システム。     The delivery-related resource management unit manages the delivery-related resources by including the means of transportation used by the driver to move to the position of the vehicle.
    The vehicle allocation according to claim 2, wherein the allocation processing unit calculates the vehicle moving time based on the speed of the vehicle, and calculates the moving time of the driver based on the speed of the moving means. system.
  4. 　前記配送関連リソース管理部は、前記運転要員の予定及び／又は稼働状態の情報を前記配送関連リソースに含めて管理し、
    　前記割当処理部は、前記運転要員の予定及び／又は稼働状態による制限の範囲内で前記配送関連リソースの割り当てを行うことを特徴とする請求項２に記載の配車システム。     The delivery-related resource management unit manages the schedule and / or operation status information of the operator including the delivery-related resource.
    The vehicle allocation system according to claim 2, wherein the allocation processing unit allocates the delivery-related resources within the limits of the schedule and / or the operating state of the operator.
  5. 　前記配送関連リソース管理部は、前記運転要員が携行する端末装置との通信により、前記運転要員の位置情報の取得と、前記運転要員に対する割り当てに係る通知を行うことを特徴とする請求項２に記載の配車システム。 The second aspect of claim 2 is that the delivery-related resource management unit acquires the position information of the operator and notifies the operator of the allocation by communicating with the terminal device carried by the operator. Described vehicle allocation system.
  6. 　前記車両関連リソース管理部は、前記車両に設定された予定及び／又は前記車両の駐停車スペースの情報を前記車両関連リソースに含めて管理し、
    　前記割当処理部は、前記車両に設定された予定及び／又は前記車両の駐停車スペースによる制限の範囲内で前記車両関連リソースの割り当てを行うことを特徴とする請求項１に記載の配車システム。     The vehicle-related resource management unit manages the schedule set for the vehicle and / or information on the parking / stopping space of the vehicle by including the information of the parking / stopping space of the vehicle in the vehicle-related resource.
    The vehicle allocation system according to claim 1, wherein the allocation processing unit allocates the vehicle-related resources within the range of the schedule set for the vehicle and / or the limitation by the parking / stopping space of the vehicle.
  7. 　前記受付部は、前記車両の貸し出しを受ける利用者の端末装置から前記配車の依頼を受信することを特徴とする請求項１に記載の配車システム。 The vehicle allocation system according to claim 1, wherein the reception unit receives a vehicle allocation request from a terminal device of a user who rents out the vehicle.
  8. 　前記受付部は、前記利用者の端末装置からの前記車両の回収の依頼と、前記貸し出しに供する車両の配置を調整する移送の依頼とをさらに受け付け可能であり、
    　前記割当処理部は、前記回収及び移送の依頼を蓄積可能であり、前記配車の依頼を受けたときに蓄積された他の依頼が存在する場合には、前記配車に合わせて他の依頼に係る割り当てを行うことを特徴とする請求項７に記載の配車システム。     The reception unit can further accept a request for collection of the vehicle from the terminal device of the user and a request for transfer for adjusting the arrangement of the vehicle to be rented.
    The allocation processing unit can accumulate the collection and transfer requests, and if there is another request accumulated when the vehicle allocation request is received, the allocation processing unit relates to the other request in accordance with the vehicle allocation. The vehicle allocation system according to claim 7, wherein the allocation is performed.
  9. 　指定位置への車両の配送を求める配車の依頼を受け付ける受付部と、
    　前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理部と、
    　前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理部と、
    　前記受付部によって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理部と
    を備え、
    　前記割当処理部は、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定することを特徴とする配車装置。     The reception department that accepts requests for vehicle dispatch to deliver vehicles to designated locations,
    The vehicle-related resource management unit that manages the vehicle to be delivered as a vehicle-related resource, and
    A delivery-related resource management unit that manages delivery-related resources, which are resources required to drive the vehicle to the designated position, and a delivery-related resource management unit.
    It is provided with an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit.
    The allocation processing unit allocates the vehicle-related resource to the request by using the vehicle movement time required for the vehicle to travel to the designated position and the time required for the delivery-related resource to reach the position of the vehicle. And a vehicle dispatching device characterized in determining a combination of delivery-related resources.
  10. 　指定位置への車両の配送を求める配車の依頼を処理する配車処理方法であって、
    　前記配送の対象となる車両を車両関連リソースとして管理する車両関連リソース管理ステップと、
    　前記車両を前記指定位置まで走行させるために必要なリソースである配送関連リソースを管理する配送関連リソース管理ステップと、
    　前記配車の要求を受け付ける受付ステップと、
    　前記受付ステップによって受け付けた依頼の内容に基づいて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定する割当処理ステップと
    を含み、
    　前記割当処理ステップは、前記車両が前記指定位置までの走行に要する車両移動時間と、前記配送関連リソースが前記車両の位置に到着するまでに要する時間とを用いて、当該依頼に割り当てる車両関連リソース及び配送関連リソースの組合せを決定することを特徴とする配車処理方法。     It is a vehicle allocation processing method that processes a vehicle allocation request for delivery of a vehicle to a specified position.
    A vehicle-related resource management step that manages the vehicle to be delivered as a vehicle-related resource, and
    A delivery-related resource management step that manages delivery-related resources, which are resources required to drive the vehicle to the designated position, and a delivery-related resource management step.
    The reception step for accepting the request for vehicle allocation and
    Includes an allocation processing step that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception step.
    The allocation processing step allocates the vehicle-related resource to the request by using the vehicle movement time required for the vehicle to travel to the designated position and the time required for the delivery-related resource to reach the position of the vehicle. And a vehicle allocation processing method characterized by determining a combination of delivery-related resources.
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Citations (5)

* Cited by examiner, † Cited by third party
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JP2018173700A (en) * 2017-03-31 2018-11-08 株式会社Ｎｔｔドコモ Rental car allocation management server and program
JP2019020942A (en) * 2017-07-14 2019-02-07 株式会社アース・カー Matching device, matching method, and program
JP2019204319A (en) * 2018-05-24 2019-11-28 トヨタ自動車株式会社 Transportation service system
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JP2018041197A (en) * 2016-09-06 2018-03-15 株式会社駐車場綜合研究所 Drop-off management system, car sharing device, matching device, drop-off management method, and program
JP2018173700A (en) * 2017-03-31 2018-11-08 株式会社Ｎｔｔドコモ Rental car allocation management server and program
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