JP7437535B2 - Vehicle dispatch system, vehicle dispatch device and vehicle dispatch processing method - Google Patents

Description

The present invention relates to a vehicle dispatch system, a vehicle dispatch device, and a vehicle dispatch processing method.

As a technology for delivering a vehicle in response to a request from a user, there is a technology described in Japanese Patent Application Publication No. 2019-204319 (Patent Document 1). This bulletin states, ``The vehicle manager 3 transmits vehicle provision information including the free time of the vehicle he/she owns to the service management server 21 of the service provider 2. The provided information is sent to the service management server 21.The service requester 5 sends the service request information including the desired time period for pick-up and drop-off to the service management server 21.The service management server 21 responds to the pick-up service request based on the service request information. The vehicle and driver are extracted and the information is sent to the service requester 5. If the service requester 5 consents, the service requester 5 places an order, and the vehicle manager 3 and registered driver 4 confirm it. "By doing so, a contract for transportation services is established. This allows idle assets such as vehicles and human resources to be effectively utilized."

Japanese Patent Application Publication No. 2019-204319

Patent Document 1 is a service that registers the vehicle and its driver's free time, etc., and provides transportation like a taxi at a pre-specified date and time. For example, services such as rental cars where the user drives the vehicle are not envisaged. Furthermore, it is not possible to respond to cases where the user wants to use the vehicle immediately.
Therefore, an object of the present invention is to realize highly convenient vehicle allocation that can flexibly respond to the various requests of users.

In order to achieve the above object, one of the representative vehicle dispatch systems of the present invention includes a reception unit that receives a vehicle dispatch request for delivery of a vehicle to a specified location, and a vehicle-related resource that selects the vehicle to be delivered. a delivery-related resource management unit that manages delivery-related resources that are resources necessary for driving the vehicle to the designated location; an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request; The present invention is characterized in that a combination of vehicle-related resources and delivery-related resources to be allocated to the request is determined using the time required for the resources to arrive at the location of the vehicle.

Further, one of the representative vehicle dispatching devices of the present invention includes a reception unit that receives a vehicle dispatch request for delivery of a vehicle to a specified location, and a vehicle-related resource that manages the vehicle to be delivered as a vehicle-related resource. A management unit, a delivery-related resource management unit that manages delivery-related resources that are resources necessary for driving the vehicle to the specified location, and allocation to the request based on the content of the request received by the reception unit. an allocation processing section that determines a combination of vehicle-related resources and delivery-related resources; The method is characterized in that the combination of vehicle-related resources and delivery-related resources to be allocated to the request is determined using the time required to arrive at the request.

Further, one of the representative vehicle dispatch processing methods of the present invention is a vehicle dispatch processing method for processing a vehicle dispatch request for delivery of a vehicle to a specified location, in which the vehicle to be delivered is used as a vehicle-related resource. a delivery-related resource management step for managing delivery-related resources that are resources necessary for driving the vehicle to the specified location; a reception step for accepting the vehicle allocation request; and a reception step for receiving the vehicle allocation request. an allocation processing step of determining a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received in the step; The present invention is characterized in that a combination of vehicle-related resources and delivery-related resources to be allocated to the request is determined using the required vehicle travel time and the time required for the delivery-related resources to arrive at the location of the vehicle.

According to the present invention, highly convenient vehicle allocation that can flexibly respond to various requests of users can be realized. Problems, configurations, and effects other than those described above will be made clear by the description of the embodiments below.

FIG. 2 is an explanatory diagram of the vehicle dispatch system according to the present embodiment. System configuration of the dispatch system. 5 is a flowchart showing processing operations of the vehicle dispatch system. A specific example of the display screen of a user terminal. A specific example of the display screen of an information terminal. A specific example of a request table. A specific example of a staff table. A specific example of a vehicle table. Specific examples of spot tables and parking space tables. An explanatory diagram of accumulation of collection requests and transfer requests. Processing operation of the matching device when performing accumulation.

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is an explanatory diagram of the vehicle dispatch system of this embodiment. The vehicle dispatch system 10 shown in FIG. 1 can receive a request from a user U1 and deliver a vehicle V1 to be lent to the user U1 to a designated location.

The vehicles V1 to be rented are distributed and arranged at a plurality of spots. Delivery of the vehicle V1 from the user U1 to the designated location is performed by the staff member W1 as a driver. A plurality of staff members W1 carry terminal devices, wait for assignment of requests at their own arbitrary locations, and transmit their own position information to the dispatch system 10 at any time.

The staff member W1, who has been assigned a vehicle from the vehicle dispatch system 10, travels to the vehicle V1 using a means of transportation such as a bicycle, and loads the means of transportation that has been used so far into the vehicle V1. The user then drives the vehicle V1 and travels to the location specified by the user U1. After that, the staff member W1 lowers the transportation means and hands over the vehicle V1 to the user W1. After handing over, the staff member W1 can move using the transportation means removed from the vehicle V1.

In order to immediately respond to a request from a user U1 and rent out a vehicle V1 at a designated location, the vehicle dispatch system 10 includes a request table D1, a staff table D2, and a vehicle table D3.

The request table D1 is a table in which vehicle allocation requests received from the user U1 are registered. This table manages the contents and processing status of received requests. In addition to vehicle allocation requests, the request table D1 is also used to manage requests for collection of the vehicle V1 after use and requests for transportation to move the vehicle V1 between spots and adjust its arrangement.

The staff table D2 is a table in which information regarding the staff member W1 is registered. The staff member W1 is a resource necessary for driving the vehicle to the designated position, that is, a delivery-related resource. In the staff table D2, location information, means of transportation, operating status, future schedule, etc. are registered in association with staff identification information.

The vehicle table D3 is a table in which information regarding the vehicle V1 is registered. Vehicle V1 is managed as a vehicle-related resource to be delivered in vehicle table D3. Further, in the vehicle table D3, location information, vehicle type, dimensions, number of passengers, schedule set for the vehicle, information on the parking space of the vehicle, etc. are registered in association with the vehicle.

The vehicle dispatch system 10 refers to the staff table D2 and the vehicle table D3 and determines the combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received from the user U1 or the like.
At this time, the vehicle dispatch system 10 calculates the vehicle travel time T1 required for the vehicle V1 to travel to the designated location, and the driver travel time T2 required for the staff W1, which is a delivery-related resource, to arrive at the location of the vehicle V1. The combination of vehicle V1 and staff member W1 to be assigned to the request is determined based on the total time.

In this way, the vehicle dispatch system 10 can also handle cases where the user wants to use the vehicle immediately, and can also provide services such as rental cars where the user drives the vehicle. Therefore, it is possible to flexibly respond to the various requests of users and realize highly convenient vehicle allocation.

FIG. 2 shows the system configuration of the vehicle dispatch system 10. As shown in FIG. 2, the vehicle dispatch system 10 includes a vehicle management device 20, a matching device 30, a user terminal 40, an information terminal 50, and a vehicle 60 equipped with an on-vehicle device.

The vehicle management device 20 includes a CPU (Central Processing Unit), a communication device, a storage device, and the like, and stores a vehicle DB in the storage device. The vehicle management device 20 communicates with the vehicle 60 to be delivered, and registers and manages the vehicle's location, status, etc. in the vehicle DB. Communication between the vehicle management device 20 and the vehicle 60 uses, for example, a mobile phone network.

Furthermore, the vehicle management device 20 is connected to the matching device 30 and can provide the matching device 30 with various information registered in the vehicle DB. The vehicle management device 20 may have a function of providing existing rental car or car sharing services, for example.

The matching device 30 is a vehicle dispatching device that includes a CPU, a communication device, a storage device, and the like. The matching device 30 can operate as a user management function section, a staff management function section, a vehicle management device cooperation function section, a matching processing function section, etc. by deploying a predetermined program in a storage device and executing it by the CPU. .

The user management function unit functions as a reception unit that communicates with the user terminal 40, receives a vehicle allocation request for delivery of a vehicle to a designated location, and registers the request in the request table D1. Further, the user management function unit can receive a request for vehicle recovery from the user terminal 40. Further, the user management function unit can receive a transfer request to adjust the arrangement of vehicles to be rented from the vehicle management device 20, for example.

The staff management function unit functions as a delivery-related resource management unit that manages delivery-related resources, which are resources necessary for driving a vehicle to a designated location. The main delivery-related resources are the driving personnel, or staff, who drive the vehicle to a designated location and deliver the vehicle.

The staff management function unit registers and manages information regarding staff in the staff table D2.
Further, the staff management function unit manages the means of transportation used by the staff to move to the location of the vehicle, including it in the delivery-related resources.
Further, the staff management function unit can manage arbitrary information regarding staff, such as information on staff schedules and working status, by including them in delivery-related resources.
The staff management function unit can obtain location information of operating personnel and provide notification regarding assignments to operating personnel through communication with the information terminal 50 carried by the staff.

The vehicle management device cooperation function unit functions as a vehicle-related resource management unit that manages a vehicle to be delivered as a vehicle-related resource. Specifically, the vehicle management device cooperation function unit registers and manages the information regarding the vehicle received from the vehicle management device 20 in the vehicle table D3.
In addition, the vehicle management device cooperation function unit includes arbitrary information regarding the vehicle, such as vehicle location information, vehicle type, dimensions, number of passengers, schedule set for the vehicle, and information on the parking space of the vehicle, in the vehicle-related resources. can be managed.

The matching processing function unit is an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the received request, based on the content of the received request.
The matching processing function unit uses the vehicle travel time required for the vehicle to travel to the specified location and the driver travel time required for the staff to arrive at the vehicle location to allocate vehicle-related resources and delivery-related resources to the request. Determine resource combinations.

Specifically, the matching processing function unit calculates the vehicle travel time based on the speed of the vehicle, and calculates the driver travel time based on the speed of the staff member's transportation means. After that, the matching processing function determines that the sum of the vehicle travel time and the driver travel time is the minimum within the limits of the driver's schedule and operating status, as well as the schedule set for the vehicle and the parking space of the vehicle. Allocate staff and vehicles so that

The user terminal 40 is a terminal device used by a user, and is, for example, a smartphone. The user terminal 40 has a CPU, a communication device, a storage device, an input/output device, and a positioning device. The user terminal 40 can receive an input request for vehicle dispatch or collection and transmit it to the matching device 30. Further, position information measured by a positioning device can be used to specify a position for dispatching or collecting a vehicle. Further, the user terminal 40 communicates with the vehicle 60 by short-range wireless communication, and is capable of locking and unlocking doors.

The information terminal 50 is a terminal device used by the staff, and is, for example, a smartphone. The information terminal 50 has a CPU, a communication device, a storage device, an input/output device, and a positioning device. The information terminal 50 transmits the position information measured by the positioning device to the matching device 30 as the staff's position. Further, the information terminal 50 can display the assigned request, accept an input as to whether or not to respond to the request, and transmit the input to the matching device 30. Furthermore, the information terminal 50 can perform short-range wireless communication with the vehicle 60 to lock and unlock doors.

Vehicles that can be automatically driven may also be included as vehicles to be dispatched. In this case, the information terminal 50 will be mounted on the vehicle 60. Furthermore, when a vehicle capable of autonomous driving is selected as a delivery candidate, the travel time of the driver is zero, so only the vehicle travel time is used for comparison.

FIG. 3 is a flowchart showing the processing operation of the vehicle dispatch system 10. First, the matching device 30 obtains a request (step S101). This request is obtained, for example, by receiving what is input into the user terminal 40.

After step S101, the matching device 30 sets a search range from the contents of the obtained request (step S102). For example, the search range may be a predetermined range centered around the designated location that is the desired location for vehicle allocation indicated in the request.

After step S102, the matching device 30 refers to the vehicle table D3, checks vehicle-related resources within the set search range, and extracts candidate vehicles (step S103). The vehicle table D3 is always kept up-to-date by the on-vehicle device transmitting the current position of the own vehicle to the vehicle management device 20, and the vehicle management device 20 transmitting the state of vehicle-related resources to the matching device 30.

After step 103, the matching device 30 calculates the distance and vehicle travel time between the specified position and the candidate vehicle (step S104).

After step 104, the matching device 30 refers to the staff table D2, checks delivery-related resources within the set search range, and extracts candidate operating personnel (step S105). The staff table D2 is always kept up to date by the information terminal 50 transmitting its current position to the matching device 30.

After step S105, the matching device 30 calculates the distance between the candidate vehicle and the candidate driver and the travel time of the driver (step S106).

After step S106, the matching device 30 extracts combinations of vehicles and driving personnel that fall within the grace period (step S107). The grace period is determined by the desired time for dispatch indicated in the request. Furthermore, regarding the vehicles and operating personnel to be extracted, future schedules, operating conditions, parking spaces, etc. are taken into consideration, and extraction is performed within the limits imposed by these factors.

After step 107, the matching device 30 selects the combination with the shortest total of vehicle travel time and driver travel time from the extracted combinations (step S108), and assigns the request acquired in step S101. The assigned vehicle and driving personnel are notified to the vehicle management device 20 and the information terminal 50, and vehicle-related resources and delivery-related resources are secured. Further, the result of the assignment is notified to the user terminal 40, and the response schedule can be confirmed.

FIG. 4 is a specific example of the display screen of the user terminal 40. In the example screen shown in FIG. 4, items such as dispatch date and time, dispatch location, waiting time, and current location, as well as a map are displayed. The map centers around the current location and shows the search range for spots, flag marks indicating vehicle allocation locations, pin marks indicating spots, etc. Additionally, a message to users is superimposed asking them to ``specify a place where you can park.''

Although FIG. 4 shows a screen for requesting vehicle allocation, a similar screen can also be used for requesting collection. Furthermore, after the vehicle and staff are assigned, the progress of responding to the request may be displayed. In addition, messages may be exchanged with staff and the route to the dispatch location may be displayed. Furthermore, the usage history of past vehicle allocations may be displayed so that a vehicle allocation request can be made based on the usage history.

FIG. 5 is a specific example of the display screen of the information terminal 50. In the example screen shown in FIG. 5, the status of the staff, requests assigned to the staff, and a map are displayed. For requests assigned to staff, the distance from the current location to the vehicle, the distance from the vehicle to the destination, and the estimated time required are displayed, as well as an "Act" button and a "Reject" button. There is.
When the staff member operates the "Respond" button, the assignment of the request to the staff member is confirmed, and the staff member starts responding to the request.
If the staff member operates the "reject" button, the request will be passed on to the next candidate staff member.

The status of the staff includes working, resting, non-working, etc., and is updated by the staff themselves. Note that while the vehicle is in operation, it includes being on standby and responding to vehicle dispatch, and this switching is performed by the vehicle dispatch system 10.

In addition, there may be a screen for registering the history of staff responses and information regarding transportation means. Alternatively, areas with many requests or areas with few waiting staff may be displayed. Additionally, the staff may be able to check and input the condition of the vehicle (scratches, dirt, remaining gasoline, left behind items, etc.).

FIG. 6 is a specific example of the request table D1. The items included in the request table D1 shown in FIG. 6 are user ID, vehicle allocation request, designated vehicle allocation position, presence or absence of parking space, vehicle condition flag, maximum passenger capacity, maximum loading capacity, notes, scheduled usage start time, and scheduled usage end time. , a collection request flag, a scheduled collection position, a transfer request flag, etc. In this way, the request table D1 can manage requests for vehicle allocation, collection, and transportation. In addition, vehicles that can be dispatched can be narrowed down based on items such as maximum number of passengers.

FIG. 7 is a specific example of the staff table D2. Items included in the staff table D2 shown in FIG. 7 include staff ID, staff movement means, average movement speed, staff current position, operating status flag, movable shift, and corresponding time period. Note that the working shift indicates the staff's work schedule, and the response time zone indicates the time zone in which the staff can actually respond based on assigned requests.

FIG. 8 is a specific example of the vehicle table D3. The items included in the vehicle table D3 shown in FIG. 8 are vehicle ID, vehicle current position, vehicle type, vehicle color, maximum passenger capacity, maximum load capacity, vehicle option, spot position, operating status flag, operating shift, applicable time zone, These include the currently placed spot ID, the initial placed spot ID, the initially placed parking space ID, and the other spot placement flag.

It is desirable that the operating status flag of the vehicle table D3 allows identification of whether the vehicle is being lent to a user or being dispatched or collected by staff. The operating shift indicates a time slot in which a vehicle can be rented, and the response time slot indicates a time slot in which the vehicle can actually be handled based on assigned requests. If the other spot placement flag is "possible", it indicates that it can be arranged in another spot, and if it is "impossible", it indicates that it can be arranged only in the default spot.

The vehicle dispatch system 10 has appropriately necessary tables in addition to a request table D1, a staff table D2, and a vehicle table D3. As examples of other tables, FIG. 9 shows specific examples of a spot table and a parking space table.

Items included in the spot table include spot ID, spot position, maximum number of vehicles, parking space ID, parked vehicle ID, and number of vacant ports. Items included in the parking space table include a parking space ID, an operating state flag, an operating shift, a parking time period, and the like. Note that the operation shift of the parking space table indicates the time period (business hours, etc.) in which the parking space can be used, and the corresponding time period manages the availability of the parking space.

Here, the timing of request processing will be explained. First, a vehicle dispatch request is basically allocated immediately. However, there are cases where it is not necessary to immediately allocate a collection request or a transfer request. Therefore, the matching device 30 allows collection and transfer requests to be stored in the request table D1, and if there are other requests that have been accumulated when a request for vehicle allocation is received, the matching device 30 allows collection and transfer requests to be stored in the request table D1. Make such allocations.

FIG. 10 is an explanatory diagram of accumulation of collection requests and transfer requests. As shown in FIG. 10, the accumulated requests are allocated according to delivery requests received thereafter. In this way, by accumulating requests with low immediacy and performing comprehensive allocation, it is possible to optimize the allocation as a whole.
For example, it is possible to assign a staff member who has finished handling a delivery to collect a nearby vehicle and place it at the destination.

FIG. 11 shows the processing operation of the matching device 30 when performing accumulation. First, the matching device 30 receives a request (step S201), and determines whether it is a request for dispatch (step S202).

If it is not a vehicle allocation request (step S202; No), the matching device 30 determines whether the received request can be stored (step S205). For example, even if it is a collection request, if a long-term parking space is not secured, the request will be highly immediate and cannot be accumulated. Similarly, even if it is a transfer request, if there is a large deviation in the arrangement of vehicles, the request will be highly immediate and cannot be accumulated.

If the received request is a request that can be stored (step S205; Yes), the matching device 30 stores the received request in the request table D1 (step S207), and ends the process.

If the received request is a dispatch request (Step S203; Yes) or if it is a request that cannot be stored (Step S205; No), the matching device 30 determines whether there is already a stored request ( Step S203).

If there is no accumulated request (step S203; No), the matching device 30 performs assignment to the request accepted in step S201 (step S204), and ends the process.

If there is an accumulated request (step S203; Yes), the matching device 30 performs assignment by combining the request accepted in step S201 and the accumulated request (step S206), and ends the process. Note that it is not necessary to allocate all accumulated requests, and requests that have not been combined remain in an accumulated state and are combined with subsequent requests. Further, the assigned request is released from the stored state.

As described above, the vehicle dispatch system 10 includes a user management function unit that serves as a reception unit that receives a vehicle dispatch request for delivery of a vehicle to a specified location, and a vehicle management function unit that serves as a reception unit that receives a vehicle dispatch request for delivery of a vehicle to a specified location, and a vehicle management function unit that manages the vehicle to be delivered as a vehicle-related resource. a vehicle management device cooperation function unit as a related resource management unit; a staff management function unit as a delivery-related resource management unit that manages delivery-related resources that are resources necessary for driving the vehicle to the specified position; The matching processing function unit is provided as an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit.
The allocation processing unit then uses the vehicle travel time required for the vehicle to travel to the designated location and the time required for the delivery-related resources to arrive at the vehicle location to allocate vehicle related resources to the request. Determine the combination of resources and delivery-related resources.
The purpose of this configuration and operation is to realize highly convenient vehicle allocation that can flexibly respond to the various requests of users. For example, the vehicle dispatch system 10 can provide a service such as a rental car where a user drives a vehicle. The vehicle dispatch system 10 can also handle cases where the user wants to use the vehicle immediately.

Further, according to the above embodiment, the delivery-related resource is a driver who drives the vehicle to the specified location and delivers the vehicle, and the time required for the delivery-related resource to arrive at the location of the vehicle. is the travel time of the operating personnel.
According to this configuration, when a driver waiting at an arbitrary location is assigned a request, he or she can move to the vehicle, drive the vehicle, and drive the vehicle to a designated location.

Further, according to the above embodiment, the delivery-related resource management unit manages the transportation means used by the driver to move to the location of the vehicle by including it in the delivery-related resources, and the allocation processing unit The vehicle travel time is calculated based on the speed of the vehicle, and the travel time of the driving personnel is calculated based on the speed of the transportation means.
According to this configuration, optimal allocation can be realized by taking into account the different speeds between when the driver arrives at the vehicle and when the vehicle arrives at the designated position.

Further, according to the above embodiment, the delivery-related resource management unit manages information on the schedule and/or operating status of the operating personnel by including it in the delivery-related resources, and the allocation processing unit manages the scheduling and/or operating status of the operating personnel. It is characterized in that the delivery-related resources are allocated within a limit determined by schedule and/or operating status.
According to this configuration, appropriate assignment can be made according to the condition of the operating personnel.

Further, according to the above embodiment, the delivery-related resource management unit obtains position information of the operator and provides notification regarding allocation to the operator through communication with a terminal device carried by the operator. .
According to this configuration, when the operating personnel waits at an arbitrary location, the location can be efficiently managed and the assignment can be notified.

Further, according to the above embodiment, the vehicle-related resource management unit manages the schedule set for the vehicle and/or the parking space information of the vehicle by including it in the vehicle-related resource, and the allocation processing unit Allocates the vehicle-related resources within the limits set by the schedule set for the vehicle and/or the parking space of the vehicle.
According to this configuration, appropriate allocation can be performed according to the state of the vehicle.

Further, according to the embodiment described above, the reception unit receives the request for dispatch from the terminal device of the user who receives the rental of the vehicle.
According to this configuration, it is possible to easily specify a designated location and dispatch a vehicle using the user's terminal information.

Further, according to the above embodiment, the reception unit can further receive a request for collection of the vehicle from the user's terminal device and a request for transfer to adjust the arrangement of the vehicle to be rented. , the allocation processing unit is capable of accumulating the collection and transfer requests, and if there are other requests accumulated at the time of receiving the vehicle allocation request, the allocation processing unit is capable of accumulating the collection and transfer requests, and if there are other requests accumulated when the vehicle allocation request is received, the allocation processing unit Make such allocations.
According to this configuration, requests with low immediacy can be accumulated and multiple requests can be combined to perform efficient allocation.

Note that the present invention is not limited to the above-mentioned embodiments, and includes various modifications. For example, the embodiments described above are described in detail to explain the present invention in an easy-to-understand manner, and the present invention is not necessarily limited to having all the configurations described. Furthermore, it is possible not only to delete such a configuration but also to replace or add a configuration.
For example, the vehicle management device 20 and the matching device 30 may be integrated into one device.

Further, in the above embodiment, an immediate vehicle dispatch request has been mainly described, and a case where allocation is executed when a vehicle dispatch request is received has been exemplified, but a less immediate vehicle dispatch request may also be received. In this case, the contents of the vehicle dispatch request are stored together with the desired vehicle dispatch time, and the assignment is executed when the desired time approaches.

Further, the vehicle to be dispatched may be any vehicle used in car sharing or rental car services, a personally owned vehicle, a company car, a leased vehicle, or the like. In addition, the vehicle management device has an intermediary function that allows a vehicle owner to share or lend the vehicle to a user, and allows the vehicle to be lent to a third party or used by a third party on a vehicle-by-vehicle basis. You may also manage the status of obtaining permission. The matching device can also acquire permission information for lending to a third party and use by a third party from the vehicle management device, and use this information as a condition when allocating vehicle-related resources in the allocation process.

Further, in the above embodiment, it is assumed that the user drives the vehicle, but the service may be implemented as a service in which the staff who dispatches the vehicle allows the user to board the vehicle and drive the vehicle.

Further, each of the above-mentioned configurations, functions, processing units, processing means, etc. may be partially or entirely realized in hardware by designing, for example, an integrated circuit. Further, the present invention can also be realized by software program codes that realize the functions of the embodiments. In this case, a storage medium on which a program code is recorded is provided to a computer, and a processor included in the computer reads the program code stored on the storage medium. In this case, the program code itself read from the storage medium realizes the functions of the embodiments described above, and the program code itself and the storage medium storing it constitute the present invention. Storage media for supplying such program codes include, for example, flexible disks, CD-ROMs, DVD-ROMs, hard disks, SSDs (Solid State Drives), optical disks, magneto-optical disks, CD-Rs, magnetic tapes, A non-volatile memory card, ROM, etc. are used.

Furthermore, the program code that implements the functions described in this embodiment can be implemented using a wide range of program or script languages, such as assembler, C/C++, Perl, Shell, PHP, and Java (registered trademark).

In the above-described embodiments, the control lines and information lines are those considered necessary for explanation, and not all control lines and information lines are necessarily shown in the product. All configurations may be interconnected.

10: Vehicle dispatch system, 20: Vehicle management device, 30: Matching device, 40: User terminal, 50: Information terminal, 60: Vehicle, D1: Request table, D2: Staff table, D3: Vehicle table, U1: User , V1: Vehicle, W1: Staff

Claims (7)

a reception unit that receives a vehicle dispatch request for delivery of the vehicle to a designated location from a terminal device of a user who rents a vehicle ;
a vehicle-related resource management unit that manages the vehicle to be delivered as a vehicle-related resource;
a delivery-related resource management unit that manages delivery-related resources that are resources necessary for driving the vehicle to the specified location;
an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit;
The allocation processing unit allocates vehicle-related resources to the request using the vehicle travel time required for the vehicle to travel to the designated location and the time required for the delivery-related resource to arrive at the vehicle location. and determining the combination of delivery-related resources ,
The delivery-related resource is a driver who drives the vehicle to the specified location and delivers the vehicle, and the time required for the delivery-related resource to arrive at the location of the vehicle is the travel time of the driver. can be,
The reception unit is further capable of accepting a request for collection of the vehicle from the user's terminal device and a request for transfer to adjust the arrangement of the vehicle to be rented,
The allocation processing unit is capable of accumulating the collection and transfer requests, and if there is another request accumulated when the vehicle allocation request is received, the allocation processing unit is configured to combine the vehicle allocation request with the other request. A vehicle dispatch system characterized by assigning the driving personnel by combining the following . The delivery-related resource management unit includes and manages a transportation means used by the driver to move to the location of the vehicle in the delivery-related resources,
Vehicle allocation according to claim 1 , wherein the allocation processing unit calculates the vehicle travel time based on the speed of the vehicle, and calculates the travel time of the driving staff based on the speed of the transportation means. system. The delivery-related resource management unit manages information on the schedule and/or operating status of the operating personnel by including it in the delivery-related resources,
2. The vehicle dispatch system according to claim 1 , wherein the allocation processing unit allocates the delivery-related resources within a limit determined by the schedule and/or operating state of the operating personnel. 2. The delivery-related resource management unit according to claim 1 , wherein the delivery-related resource management unit obtains position information of the operator and provides notification regarding allocation to the operator through communication with a terminal device carried by the operator. Described dispatch system. The vehicle-related resource management unit manages information on a schedule set for the vehicle and/or a parking space for the vehicle by including it in the vehicle-related resource,
The vehicle allocation system according to claim 1, wherein the allocation processing unit allocates the vehicle-related resources within a limit determined by a schedule set for the vehicle and/or a parking space for the vehicle. a reception unit that receives a vehicle dispatch request for delivery of the vehicle to a designated location from a terminal device of a user who rents a vehicle ;
a vehicle-related resource management unit that manages the vehicle to be delivered as a vehicle-related resource;
a delivery-related resource management unit that manages delivery-related resources that are resources necessary for driving the vehicle to the specified location;
an allocation processing unit that determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received by the reception unit;
The allocation processing unit allocates vehicle-related resources to the request using the vehicle travel time required for the vehicle to travel to the designated location and the time required for the delivery-related resource to arrive at the vehicle location. and determining a combination of delivery-related resources ,
The delivery-related resource is a driver who drives the vehicle to the specified location and delivers the vehicle, and the time required for the delivery-related resource to arrive at the location of the vehicle is the travel time of the driver. can be,
The reception unit is further capable of accepting a request for collection of the vehicle from the user's terminal device and a request for transfer to adjust the arrangement of the vehicle to be rented,
The allocation processing unit is capable of accumulating the collection and transfer requests, and if there is another request accumulated when the vehicle allocation request is received, the allocation processing unit is configured to combine the vehicle allocation request with the other request. A vehicle dispatching device characterized in that the vehicle allocation device allocates the driving personnel by combining the following . A vehicle dispatch processing method in which a vehicle dispatch device processes a vehicle dispatch request requesting delivery of a vehicle to a specified location,
a vehicle-related resource management step in which the vehicle dispatching device manages the vehicle to be delivered as a vehicle-related resource;
a delivery-related resource management step in which the vehicle dispatching device manages delivery-related resources that are resources necessary for driving the vehicle to the specified location;
The vehicle dispatching device receives a request for dispatching the vehicle from a terminal device of a user who is renting the vehicle , a request for collection of the vehicle from the terminal device of the user, or a transfer that adjusts the arrangement of the vehicle to be rented. a reception step for accepting a request for
an allocation processing step in which the vehicle dispatching device determines a combination of vehicle-related resources and delivery-related resources to be allocated to the request based on the content of the request received in the reception step;
The allocation processing step allocates vehicle-related resources to the request using the vehicle travel time required for the vehicle to travel to the designated location and the time required for the delivery-related resource to arrive at the vehicle location. and determining the combination of delivery-related resources ,
The delivery-related resource is a driver who drives the vehicle to the specified location and delivers the vehicle, and the time required for the delivery-related resource to arrive at the location of the vehicle is the travel time of the driver. can be,
The vehicle dispatching device is capable of accumulating the collection and transfer requests received in the allocation processing step, and if there is another request accumulated at the time of receiving the vehicle dispatching request, the vehicle dispatching device and the other requests are combined to allocate the driving personnel .

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