WO2022025353A1 - Bureau numérique et procédé de commande d'image l'utilisant - Google Patents

Bureau numérique et procédé de commande d'image l'utilisant Download PDF

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Publication number
WO2022025353A1
WO2022025353A1 PCT/KR2020/015295 KR2020015295W WO2022025353A1 WO 2022025353 A1 WO2022025353 A1 WO 2022025353A1 KR 2020015295 W KR2020015295 W KR 2020015295W WO 2022025353 A1 WO2022025353 A1 WO 2022025353A1
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WO
WIPO (PCT)
Prior art keywords
customer
unit
counselor
agent
transparent display
Prior art date
Application number
PCT/KR2020/015295
Other languages
English (en)
Korean (ko)
Inventor
안영호
윤혁준
윤영진
이원석
민유미
한병석
이희연
Original Assignee
효성티앤에스 주식회사
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Priority claimed from KR1020200118553A external-priority patent/KR102633657B1/ko
Application filed by 효성티앤에스 주식회사 filed Critical 효성티앤에스 주식회사
Publication of WO2022025353A1 publication Critical patent/WO2022025353A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/06—Asset management; Financial planning or analysis

Definitions

  • An embodiment relates to a digital desk.
  • a bank counselor is resident, but he may be absent due to restroom, vacation, or lunch. Accordingly, there is a problem in that it is difficult to utilize the seat occupied by the counselor.
  • the embodiment aims to provide a digital desk that allows banking operations by expanding an empty space for a counselor's seat and an image control method using the same.
  • the digital desk of the embodiment may include a transparent display unit provided between the counselor and the customer, and a control unit that controls the image displayed on the transparent display unit based on the presence/absence information of the counselor.
  • the controller may control the transparent display unit to be transparent when the information of the counselor is present, and control the virtual counselor's image to be displayed on the transparent display unit if the information of the counselor does not exist.
  • the sensor unit may include at least one of a camera, an infrared sensor, and an ultrasonic sensor.
  • the control unit may control the operation of the transparent display unit to display the virtual agent in an area to which the customer's gaze is directed.
  • the second virtual counselor or financial information may be displayed in an area excluding the area where the gaze toward the counselor faces.
  • the sensor unit may be provided in a chair in which the counselor and the customer are seated.
  • the control unit may further include a voice input unit for receiving the counselor's voice, and a voice output unit for providing the counselor's voice input from the voice input unit to the customer.
  • the controller may control when the agent's voice and the second virtual agent's voice are transmitted through the voice output unit.
  • the control unit may control to display the customer's personal information on the touch panel unit.
  • An image control method using a digital desk includes the steps of collecting location information of an agent, operating a transparent display unit to be transparent when the location information of the agent exists, and operating a transparent display unit to display virtual information on the transparent display unit when location information of the agent does not exist It may include controlling the image of the counselor to be displayed.
  • the embodiment has an effect that, by providing a digital desk capable of performing financial business, banking business is possible even in the absence of an agent.
  • the embodiment has the effect that convenient banking is possible by controlling the operation of the transparent display unit according to the location of the customer.
  • the embodiment has the effect of increasing the location accuracy of the customer by detecting the position by measuring the body part of the customer.
  • the embodiment has an effect of inducing the customer's participation in times other than financial work by providing advertisements using the customer's motion.
  • FIG. 1 is a block diagram illustrating a digital desk according to an embodiment.
  • FIG. 2 is a side view illustrating a digital desk according to an embodiment.
  • FIG 3 is a view showing a front view of the transparent display unit of the digital desk according to the embodiment.
  • FIG 4 and 5 are views illustrating a state in which the transparent display unit is operated according to the location of the customer.
  • FIG. 1 is a block diagram showing a digital desk according to an embodiment
  • Fig. 2 is a side view showing a digital desk according to an embodiment
  • Fig. 3 is a view showing a front view of the transparent display unit of the digital desk according to the embodiment.
  • FIGS. 4 and 5 are views showing how the transparent display unit is operated according to the location of the customer.
  • the digital desk 100 may include a transparent display unit 110 .
  • the transparent display unit 110 may be operated to show an agent in charge of financial services or a virtual agent to the customer.
  • the virtual agent may be an agent formed by computer graphics or an actual agent who is absent, but is not limited thereto.
  • the transparent display unit 110 may be disposed between the counselor 10 and the customer 20 .
  • the transparent display unit 110 may include, but is not limited to, a transparent LED, a transparent LCD, a transparent transparent OLED, a HUD, and the like.
  • the transparent display unit 110 may be disposed on the desk 40 .
  • the desk 40 may include a lower plate 41 and an upper plate 43 .
  • the lower plate 41 may be formed in the same shape as a desk, and the upper plate 43 may be disposed on the lower plate 41 to be disposed between the counselor 10 and the customer 20 .
  • the upper plate 43 of the desk 40 may be formed of a transparent acrylic plate, and may support the transparent display unit 110 .
  • the transparent display unit 110 may be disposed in the central region of the upper plate 43 , but the position thereof is not limited.
  • the present invention is not limited thereto, and a plurality of transparent display units 110 may be disposed on the upper plate 43 .
  • the transparent display unit 110 is illustrated as being formed in a rectangular shape in the above, the shape is not limited.
  • the digital desk 100 may include the controller 130 .
  • the control unit 130 may control the operation of the transparent display unit 110 .
  • the control unit 130 may operate the transparent display unit 110 according to the presence or absence of the counselor 10 . For example, if the counselor 10 is seated, the controller 130 may control the operation of the transparent display unit 110 so that the transparent display unit 110 is transparent. On the other hand, when the counselor 10 is absent, it is possible to control to display an image of the virtual counselor on the transparent display unit 110 .
  • control unit 130 may operate the transparent display unit 110 according to the presence or absence of a customer. For example, if the customer 20 is seated in the seat, the control unit 130 controls the transparent display unit 110 to be transparent so that the agent 10 can be seen, or the transparent display unit 110 to show the virtual agent as an image. can be controlled On the other hand, when the customer 20 is not present, the control unit 130 may not operate the transparent display unit 110 .
  • control unit 130 may control the operation of the transparent display unit 110 in various ways depending on the presence or absence of the agent 10 or the presence of the customer 20 or the presence of the agent 10 and the customer 20 . have.
  • control unit 130 may be disposed at the lower end of the transparent display unit 110 , but the position thereof is not limited. Alternatively, the control unit 130 may be disposed inside the transparent display unit 110 . Alternatively, the control unit 130 may be disposed in a separate space other than the desk 40, but is not limited thereto.
  • the digital desk 100 may include a sensor unit 150 .
  • the sensor unit 150 may sense the position of the counselor 10 or the position of the customer 20 .
  • the sensor unit 150 may include, but is not limited to, a camera, an image sensor, an ultrasonic sensor, and an infrared sensor. Two or more types of sensors may be used for the sensor unit 150 .
  • the sensor unit 150 may detect the position of the counselor 10 or the customer 20 by sensing any one of the body parts of the counselor 10 or the customer 20 .
  • the sensor unit 150 may detect the position of the agent 10 or the customer 20 by sensing the face direction of the agent 10 or the customer 20 .
  • the sensor unit 150 may detect the position of the agent 10 or the customer 20 by sensing the gaze direction of the agent 10 or the customer 20 .
  • the sensor unit 150 may be provided on the upper end of the transparent display unit 110 , but the position thereof is not limited. 3 , the sensor unit 150 may include a first sensor 151 disposed toward the agent 10 and a second sensor 153 disposed toward the customer 20 .
  • the first sensor 151 may be disposed on the front surface of the desk top plate 43 .
  • the second sensor 153 may be disposed on the rear surface of the desk top plate 43 .
  • the number of sensors is not limited thereto.
  • the sensor unit 150 is illustrated as being formed on the desk 40 in the above, it may be installed on the chair 30 on which the counselor 10 or the customer 20 sits. Accordingly, the positions of the counselor 10 and the customer 20 can be detected from the positions of the chair 30 .
  • the controller 130 can control the operation of the transparent display unit 110 from the position of the agent 10 and the position of the customer 20 measured by the sensor unit 150 .
  • the digital desk 100 may include a voice input unit 180 and a voice output unit 170 .
  • the voice output unit 170 may provide the voice of the counselor 10 or a virtual counselor to the customer 20 .
  • the audio output unit 170 may be disposed on the lower desk plate 41 .
  • the voice output unit 170 may output the voice to the voice output unit 170 when the counselor 10 transmits a voice through the voice input unit 180 to deliver it to the customer 20 .
  • the voice output unit 170 may transmit the voice of the customer 20 to the counselor 10 , and for this purpose, the voice output unit 170 and the voice input unit 180 may be further added.
  • an output unit for outputting a voice may be further included in the transparent display unit 110 .
  • the controller 130 receives the voice of the agent 10 from the voice input unit 180 and transmits the voice of the agent 10 to the customer 20 through the voice output unit 170 . can be controlled to do so.
  • the controller 130 may control the output unit of the transparent display unit 110 to output a voice.
  • the controller 130 may control the voice output through a switching operation.
  • the digital desk 100 may include a touch panel unit 190 .
  • the touch panel unit 190 may receive touch information of the customer 20 .
  • the touch panel unit 190 may receive touch information selected based on the screen on which the financial information presented by the counselor 10 is displayed.
  • the touch panel unit 190 may be disposed on the lower plate 41 of the desk 40 .
  • the touch panel unit 190 may be disposed at a distance sufficient to reach the front of the customer 20 .
  • the touch panel unit 190 is illustrated as being disposed on the lower plate 41 of the desk 40 , but the location is not limited thereto, and it may be installed on a side wall wall.
  • the touch panel unit 190 may include a touch-enabled tablet, but is not limited thereto.
  • the controller 130 may control the touch panel unit 190 to determine an area in which information for input is displayed according to the location of the customer 20 .
  • the controller 130 may detect the position of the customer 20 and control the operation of the touch panel unit 190 so that information for input corresponding to the position of the customer 20 is displayed in front.
  • the controller 130 may control the transparent display 110 to display financial information or the second counselor in addition to the image of the counselor 10 or the virtual counselor.
  • the control unit 130 may control the transparent display unit 110 based on the location of the customer 20 .
  • the second counselor may be a counselor such as a fund manager, a tax accountant, or a virtual counselor.
  • the first The transparent display unit 110 may be controlled to induce the counselor 10 to be located in the area A or to display a virtual counselor.
  • controller 130 may control the operation of the transparent display unit 110 to display financial information or an image of the second counselor on the second area B of the transparent display unit 110 .
  • the control unit 130 detects that the customer 20 is in a position corresponding to the second area B of the transparent display unit 110 , the The transparent display unit 110 may be controlled to display the counselor 10 or the virtual counselor in the second area B.
  • controller 130 may control the transparent display 110 to display financial information or an image of the second counselor on the first area A of the transparent display 110 .
  • the controller 130 may control the personal information of the customer 20 to be displayed through the touch panel unit 190 .
  • the digital desk 100 may further include a motion detection sensor 155 for detecting a motion of a customer.
  • the motion sensor 155 may be formed toward the customer.
  • the motion sensor 155 may be disposed on the rear side of the desk top plate 43 .
  • the position and number of the sensors are not limited thereto.
  • the motion sensor 155 may detect various motions such as a hand motion of the customer 20 .
  • the control unit 130 may detect a hand gesture of the customer 20 during a financial transaction and control to select a menu according to the gesture or to select another menu.
  • participation of the customer 20 can be induced by using the advertisement output on the transparent display unit 110, and the customer 20 can select an advertisement and select the next advertisement by the hand gestures of the customer 20. .
  • a method of controlling an image using the digital desk as described above is as follows.
  • the image control method using the digital desk may include collecting location information of an agent and operating a transparent display unit according to the location information of the agent.
  • the method of controlling using the digital desk may be performed by the control unit of the digital desk.
  • the collected information may be provided from the sensor unit.
  • the sensor unit may measure the location information of the customer by sensing a specific body part of the customer.
  • the transparent display unit may be operated to be transparent. On the other hand, if it is determined that the location information of the counselor does not exist, the controller may control the virtual counselor's image to be displayed on the transparent display unit.
  • Each of these steps may include the operation of the digital desk described with reference to FIGS. 1 to 5 .

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Finance (AREA)
  • Development Economics (AREA)
  • Strategic Management (AREA)
  • Theoretical Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Technology Law (AREA)
  • Game Theory and Decision Science (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Operations Research (AREA)
  • Human Resources & Organizations (AREA)
  • User Interface Of Digital Computer (AREA)

Abstract

Un bureau numérique selon un mode de réalisation peut comprendre : une unité d'affichage transparente disposée entre un consultant et un client ; et une unité de commande pour commander les actions de l'unité d'affichage en fonction de la présence ou de l'absence du consultant. Le mode de réalisation concerne un bureau numérique qui peut effectuer des tâches financières, et ainsi des tâches bancaires peuvent être effectuées même en l'absence d'un consultant.
PCT/KR2020/015295 2020-07-30 2020-11-04 Bureau numérique et procédé de commande d'image l'utilisant WO2022025353A1 (fr)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
KR20200095534 2020-07-30
KR10-2020-0095534 2020-07-30
KR1020200118553A KR102633657B1 (ko) 2020-07-30 2020-09-15 디지털 데스크 및 이를 이용한 영상 제어방법
KR10-2020-0118553 2020-09-15

Publications (1)

Publication Number Publication Date
WO2022025353A1 true WO2022025353A1 (fr) 2022-02-03

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PCT/KR2020/015295 WO2022025353A1 (fr) 2020-07-30 2020-11-04 Bureau numérique et procédé de commande d'image l'utilisant

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WO (1) WO2022025353A1 (fr)

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20050081163A (ko) * 2004-02-12 2005-08-18 가부시키가이샤 히타치세이사쿠쇼 테이블형 정보 단말기의 표시·조작 방법
KR20120104475A (ko) * 2011-03-13 2012-09-21 엘지전자 주식회사 투명 디스플레이 장치
KR20160138681A (ko) * 2015-05-26 2016-12-06 동국대학교 산학협력단 투명 디스플레이를 이용한 상호작용 기반의 원격 화상 통신 및 강의 시스템
KR101775559B1 (ko) * 2017-01-06 2017-09-07 주식회사 피노텍 디스플레이 장치를 이용한 가상 상담 시스템 및 방법

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
KR20050081163A (ko) * 2004-02-12 2005-08-18 가부시키가이샤 히타치세이사쿠쇼 테이블형 정보 단말기의 표시·조작 방법
KR20120104475A (ko) * 2011-03-13 2012-09-21 엘지전자 주식회사 투명 디스플레이 장치
KR20160138681A (ko) * 2015-05-26 2016-12-06 동국대학교 산학협력단 투명 디스플레이를 이용한 상호작용 기반의 원격 화상 통신 및 강의 시스템
KR101775559B1 (ko) * 2017-01-06 2017-09-07 주식회사 피노텍 디스플레이 장치를 이용한 가상 상담 시스템 및 방법

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
LI JIANNAN; GREENBERG SAUL; SHARLIN EHUD: "A two-sided collaborative transparent display supporting workspace awareness", INTERNATIONAL JOURNAL OF HUMAN-COMPUTER STUDIES, ELSEVIER, AMSTERDAM, NL, vol. 101, 24 January 2017 (2017-01-24), AMSTERDAM, NL , pages 23 - 44, XP029940512, ISSN: 1071-5819, DOI: 10.1016/j.ijhcs.2017.01.003 *

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