WO2021230123A1 - 店舗システム、情報処理装置、情報処理方法、およびプログラム - Google Patents

店舗システム、情報処理装置、情報処理方法、およびプログラム Download PDF

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Publication number
WO2021230123A1
WO2021230123A1 PCT/JP2021/017345 JP2021017345W WO2021230123A1 WO 2021230123 A1 WO2021230123 A1 WO 2021230123A1 JP 2021017345 W JP2021017345 W JP 2021017345W WO 2021230123 A1 WO2021230123 A1 WO 2021230123A1
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WO
WIPO (PCT)
Prior art keywords
information
store
personal identification
identification information
customer
Prior art date
Application number
PCT/JP2021/017345
Other languages
English (en)
French (fr)
Japanese (ja)
Inventor
裕司 田原
晋哉 山崎
元亨 仲村
悠貴 宜野座
Original Assignee
日本電気株式会社
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Publication date
Application filed by 日本電気株式会社 filed Critical 日本電気株式会社
Priority to JP2022521854A priority Critical patent/JP7582308B2/ja
Priority to US17/922,641 priority patent/US20230169506A1/en
Publication of WO2021230123A1 publication Critical patent/WO2021230123A1/ja

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/203—Inventory monitoring
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/206—Point-of-sale [POS] network systems comprising security or operator identification provisions, e.g. password entry
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/208—Input by product or record sensing, e.g. weighing or scanner processing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/383—Anonymous user system
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/389—Keeping log of transactions for guaranteeing non-repudiation of a transaction
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G06Q20/40145—Biometric identity checks
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T7/00—Image analysis
    • G06T7/20—Analysis of motion
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/0036—Checkout procedures
    • G07G1/0045—Checkout procedures with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader
    • G07G1/0054—Checkout procedures with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader with control of supplementary check-parameters, e.g. weight or number of articles
    • G07G1/0072—Checkout procedures with a code reader for reading of an identifying code of the article to be registered, e.g. barcode reader or radio-frequency identity [RFID] reader with control of supplementary check-parameters, e.g. weight or number of articles with means for detecting the weight of the article of which the code is read, for the verification of the registration
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
    • G07G1/00—Cash registers
    • G07G1/12—Cash registers electronically operated
    • G07G1/14—Systems including one or more distant stations co-operating with a central processing unit

Definitions

  • Patent Document 3 describes a system for recording and managing products purchased by customers.
  • the system of Patent Document 3 is configured to enable recording and reference of purchased products and to protect personal information (for example, "when, where, what was bought” by a specific individual). ..
  • Each component of the first server 100 (information processing apparatus) of the present embodiment of FIG. 4 is realized by an arbitrary combination of hardware and software of the computer 1000 of FIG. And, it is understood by those skilled in the art that there are various variations in the method of realizing the device and the device.
  • the functional block diagram showing the first server 100 (information processing apparatus) of each embodiment shows a block of logical functional units, not a configuration of hardware units.
  • the store entry terminal 40 is a pre-registered customer U corresponding to the facial feature amount extracted from the image generated by photographing the customer U's face with a camera and the acquired user ID. Authentication processing is performed by collating with the feature amount of the face.
  • the processing procedures of the store entry management unit 102 and the transmission unit 104 differ as illustrated below depending on the timing of associating the user ID with the fake user ID.
  • (B1) When the store entry management unit 102 acquires the user ID of the customer U who has entered the store, it generates a fake user ID different from the user ID, and associates the generated fake user ID with the user ID of the user information 140.
  • the transmission unit 104 transmits the generated fake user ID to the second server 200.
  • the fake user ID associated with the user ID and generated in advance is stored in the user information 140.
  • the acquisition unit 106 acquires the second personal identification information and the purchased product information which is the information of the product purchased by the person (customer U) associated with the second personal identification information from the second server 200.
  • the second system 20 collects and analyzes personal characteristic information showing the characteristics of the person regarding the behavior of the person (customer U) in the store 60, and product purchase information.
  • the first system 10 acquires the purchased product information collected by the second system 20.
  • the person characteristic information is, for example, a person's "behavior", for example, an action related to purchasing, and is information indicating a characteristic (or pattern) such as a movement route, a gesture, or an action.
  • the personal characteristic information does not include information that can identify an individual.
  • the output unit 108 identifies the user ID corresponding to the acquired fake user ID with reference to the store entry management information 142 of the first storage device 12. Then, the output unit 108 outputs the user ID and the purchased product information to the settlement device 30. Specifically, the output unit 108 associates the product code and quantity of the purchased product 64 with the user ID and transmits the product to the settlement device 30 via the communication network 3.
  • the user ID (first personal identification information) is associated with the processing level information indicating the processing level required for tracking the individual.
  • the processing level information is further associated with the user ID.
  • the transmission unit 104 further transmits the processing level information in association with the user ID to the second server 200 of the second system 20.
  • the weight sensor 7 of the product 64 detects it and the image analysis process generated by the camera 5 is performed.
  • the accuracy of the result may be low. That is, even if the processing level is set according to the history of the accuracy (error rate, etc.) of the image analysis processing result for each person (customer U), not whether it is a suspicious person or a regular customer. good.
  • the processing level is set high.
  • the processing level may be set low. Further, the processing level may be set high or the processing level may be set low when the behavior pattern does not match a specific behavior pattern.
  • the processing level may be manually set by the administrator of the first server 100.
  • the result of the collation process with a specific action pattern may be displayed on the display of the terminal device (not shown) used by the administrator of the first server 100, and the process level set by the administrator may be accepted.
  • the processing level may be automatically set based on the collation result (match degree) or the image analysis processing result (error history).
  • FIG. 16 is a flowchart showing an operation example of the store system 1 of the present embodiment. The flow of FIG. 16 includes the same steps S201, S203, and steps S209 to S215 as the flow of FIG. 10 of the second embodiment, and further includes steps S405 and S407.
  • FIG. 18 is a functional block diagram that logically shows each configuration example of the first system 10, the second system 20, and the third system 300 of the store system 1 of the present embodiment.
  • the first system 10, the second system 20, and the third system 300 are systems managed by different organizations.
  • the first system 10, the second system 20, and the third system 300 may be systems in which at least two of them are managed by the same organization.
  • the sensing unit 356 acquires the image generated by the image camera 352 and records it in the store image storage unit 320. Further, the sensing unit 356 acquires the detection result of the weight sensor 354. The sensing unit 356 outputs the sensing data including the acquired image and the detection result of the weight sensor 354 to the cart generation unit 360.
  • FIG. 19A is a diagram showing an example of the data structure of the cart information 240.
  • the cart information 240 the date and time of entering the store, the fake user ID, and the purchased product information (set of product code and quantity) are stored in association with each other.
  • the cart generation unit 360 refers to the person characteristic model 324, identifies the person characteristic information of the entrant, and stores it in the customer information 242 of FIG. 19B.
  • the sales information generation unit 342 acquires the product purchase information of the person (customer U) with the fake user ID from the second system 20 after the customer U leaves the store. That is, the sales information generation unit 342 acquires the set data of the product code and the quantity as the information of the product 64 put in the cart 66 by the person (customer U). Then, the user ID corresponding to the acquired fake user ID is specified, and the settlement information of the customer U of the specified user ID is generated based on the acquired product information.
  • the settlement information generated by the sales information generation unit 342 may be stored in the usage record information storage unit 314.
  • the cart generation unit 360 analyzes and identifies the behavior of a person in the store 60. Further, the cart generation unit 360 specifies the product code and quantity of the product 64 that the person has taken out from the display shelf 62 and put in the cart 66.
  • the sales information generation unit 342 receives the fake user ID of the person transmitted from the second server 200 and the purchased product information (product code and quantity) (step S209).
  • the sales information generation unit 342 identifies the user ID corresponding to the received fake user ID with reference to the store entry management information 142 (step S211).
  • the customer U After putting the purchased product 64 in the cart 66 at the store 60, the customer U goes to the checkout device 30, and the checkout device 30 identifies the customer U and the purchased product information corresponding to the user ID of the customer U ( That is, the settlement information) is read from the third storage device 32. Then, the settlement device 30 performs the settlement process based on the acquired settlement information.
  • a plurality of methods for specifying the customer U can be considered, and are exemplified below, but are not limited thereto.
  • the transmission means of the first device is a store system that further transmits the processing level information to the second device. 20. 16. From 19.
  • the store entry management means of the first device is a store system that acquires the first personal identification information from a terminal located at the entrance of the store.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Strategic Management (AREA)
  • Finance (AREA)
  • General Business, Economics & Management (AREA)
  • Computer Security & Cryptography (AREA)
  • Development Economics (AREA)
  • Computer Vision & Pattern Recognition (AREA)
  • Multimedia (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Game Theory and Decision Science (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)
PCT/JP2021/017345 2020-05-12 2021-05-06 店舗システム、情報処理装置、情報処理方法、およびプログラム WO2021230123A1 (ja)

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JP2022521854A JP7582308B2 (ja) 2020-05-12 2021-05-06 店舗システム、情報処理装置、情報処理方法、およびプログラム
US17/922,641 US20230169506A1 (en) 2020-05-12 2021-05-06 Store system, information processing apparatus, and information processing method

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JP2020083888 2020-05-12
JP2020-083888 2020-05-12

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