WO2021196521A1

WO2021196521A1 - Remote operation and maintenance management system and method

Info

Publication number: WO2021196521A1
Application number: PCT/CN2020/113514
Authority: WO
Inventors: 王祥; 陆欣; 洪海敏; 王春; 武延年; 何晓蓉; 孙丽莉; 刘高庭; 贾宝磊; 罗冬坤; 秦文辉
Original assignee: 深圳市国电科技通信有限公司
Priority date: 2020-04-02
Filing date: 2020-09-04
Publication date: 2021-10-07
Also published as: CN111600740A

Abstract

Provided are a remote operation and maintenance management system and method. The method comprises: querying whether the operation state of a communication device of an electricity consumption information collection system is abnormal; when the operation state of the communication device is not abnormal, querying whether a communication channel index of the electricity consumption information collection system is abnormal; when the communication channel index is not abnormal, starting the communication device to record an operation log; and checking the operation log and operation and maintenance information of the communication device, so as to locate a possible service fault point. In the solution, statistics are compiled and analysis is carried out on common problems of the current electricity consumption information collection system; operation states, communication indexes and problems of a terminal device in all links are comprehensively analyzed; remote management is carried out on a collection system, a communication channel, the terminal device and a service function; and location analysis is carried out on a fault, such that accurate location analysis of a fault is achieved, and the number of times operation and maintenance personnel arrive at a site for operation and maintenance is reduced, thereby reducing operation and maintenance costs, and improving the operation and maintenance efficiency.

Description

Remote operation and maintenance management system and method

Phase phase phase phase phase phase phase phase phase phase phase

This phase requires the China patent phase 202010254035.3 phase rights and interests on April 2, 2020, and the content of this phase phase is incorporated into this article through the phase phase.

Technical field

The present invention relates to the field of power communication, in particular to a remote operation and maintenance management system and method.

Background technique

The existing phase electricity information collection system is composed of multiple segments, including the main station platform, remote communication channel, terminal (collection terminal, metering terminal), local communication channel, communication equipment and other links. When the acquisition of phase information collection data fails, it is impossible to quickly locate the equipment failure, communication channel failure or business function failure. The traditional method is to notify each link of the relative equipment manufacturers to go to the site, and the operation and maintenance personnel will use external equipment (computer/tablet/mobile phone, on-site debugging tool APP, copy controller, etc.) to detect each link of the relative equipment and sort out the problem points. Locate and analyze the fault. This method consumes a lot of manpower and material resources. Eventually, the problem location is blurred, and the problem is not solved in time. This results in low equipment debugging and operation and maintenance efficiency, high cost, and relatively passive operation and maintenance, and often complains from customers.

Summary of the invention

The embodiment of the present invention provides a method and system for remote operation and maintenance management.

In order to achieve the above objective, the first aspect of the present invention provides a remote operation and maintenance management method, including:

Inquire whether the operating status of the phase communication equipment of the phase information collection system is abnormal;

If there is no abnormal phase in the operating state of the communication equipment, query whether the phase communication channel indicators of the phase information acquisition system are abnormal;

In the case that there is no abnormal phase in the communication channel indicators, start the communication equipment to record the operation log;

Check the operation log and operation and maintenance information of the communication equipment to locate possible business failure points.

In the embodiment of the present invention, the method further includes:

In the case of an abnormal operation state of the communication equipment, it is determined that the phase power information collection system phase terminal equipment is faulty, and the terminal equipment includes a collection terminal and/or a metering terminal.

In the embodiment of the present invention, the method further includes:

In the case that the communication channel index is lower than the expected index, it is determined that the communication channel is faulty.

In the embodiment of the present invention, the method further includes:

The collection terminal automatically detects abnormalities, and the abnormalities include at least one of the following: abnormal operation status of the business communication serial port; abnormal zero-crossing; abnormal networking;

In the event of an abnormal phase, the collection terminal generates an abnormal event and reports the abnormal event;

Identify the phase fault point of the phase terminal equipment of the phase power information collection system according to the reported phase abnormal event, and the terminal equipment includes a collection terminal and/or a metering terminal.

In the embodiment of the present invention, the method further includes:

An upgrade file is issued to remotely upgrade the communication equipment at the fault point of the business abnormal phase.

In the embodiment of the present invention, the method further includes:

For a communication device whose channel communication index is lower than the expected index, perform frequency band switching on the communication device, or instruct the communication device to increase the power of the communication device to improve the quality of the communication channel.

In a second aspect of the present invention, a remote operation and maintenance management system is provided, including a processor and a memory, the memory stores instructions, and when the instructions are executed by the processor, the processor is configured to:

In the embodiment of the present invention, the processor is further configured to:

In the case of an abnormal operation state of the communication equipment, it is determined that the phase terminal equipment of the phase electricity information collection system is faulty, and the terminal equipment includes a collection terminal and/or a metering terminal; and/or

Obtain phase abnormal events reported by the collection terminal, where the abnormal events include at least one of the following phases: abnormal operation status of the business communication serial port; abnormal zero-crossing; abnormal networking;

Issue an upgrade file to remotely upgrade the communication equipment at the fault point of the business abnormal phase; and/or

Through the above technical solutions, statistics and analysis of common problems in the current phase information collection system are carried out. Through comprehensive analysis of the operating status, communication indicators and problems of the phase terminal equipment in each link, the collection system, communication channels, terminal equipment and business functions are carried out. Remote management and fault location analysis at the same time, to achieve accurate fault location analysis, reduce the number of operations and maintenance personnel to the site, reduce operation and maintenance costs, and improve operation and maintenance efficiency.

Other features and advantages of the embodiments of the present invention will be described in detail in the following specific embodiments.

Description of the drawings

The drawings are intended to provide a further understanding of the embodiments of the present invention, and constitute a part of the specification. Together with the following specific embodiments, they explain the embodiments of the present invention, but do not constitute a limitation to the embodiments of the present invention. In the attached picture:

FIG. 1 shows a schematic block diagram of a system that can respond to phases and phases in an electrical information collection system according to an embodiment of the present invention;

2 shows a flowchart of a remote operation and maintenance management method according to an embodiment of the present invention;

3 shows a flowchart of a remote operation and maintenance management method according to another embodiment of the present invention;

FIG. 4 shows a flowchart of a remote operation and maintenance management method according to another embodiment of the present invention;

Fig. 5 shows a functional block diagram of a remote operation and maintenance management system according to an embodiment of the present invention.

Description of Reference Signs

100 Main station platform 110 Remote communication channel

120 Local communication channel 200 Collection terminal

300 Metering terminal 510 Equipment self-check function module

520 Equipment operation status module 530 Network communication status module

540 Operation and maintenance information module 550 Network maintenance module

560 Data storage module

Detailed ways

Specific implementations of the embodiments of the present invention will be described in detail below with reference to the accompanying drawings. It should be understood that the specific embodiments described here are only for describing and explaining the embodiments of the present invention, and not for limiting the embodiments of the present invention.

Fig. 1 shows a schematic block diagram of a corresponding electrical information collection system according to an embodiment of the present invention. As shown in FIG. 1, the phase information collection system may include a main station platform 100 (for example, including a computer or a computer cluster, a server, a memory, etc.), a remote communication channel 110 (for example, a wireless communication link), and a terminal (for example, a collection terminal). 200. One or more metering terminals 300), the collection terminal and the metering terminal can communicate through a local communication channel 120 (for example, a wired connection or a wireless connection). The collection terminal 200 may integrate a communication device for establishing a remote communication channel (referred to as a remote communication device) and a communication device for establishing a local communication channel (referred to as a local communication device). The metering terminal 300 may integrate local communication channel and communication equipment, and the collection terminal 200 and the metering terminal 300 may form a master-slave network.

The main station platform 100 may include a processor. The processor includes a kernel, and the kernel retrieves the corresponding program unit from the memory. One or more kernels can be set, and the corresponding functions according to the embodiment of the present invention are executed by adjusting kernel parameters.

Examples of processor phases may include, but are not limited to, general phase processors, specific phase processors, conventional processors, digital signal processors (DSP), multiple microprocessors, and one or more microprocessors connected to the DSP core. Devices, controllers, microcontrollers, specific phase integrated circuits (ASIC), field programmable gate array (FPGA) circuits, any other types of phase integrated circuits (IC), state machines, etc.

The memory may include non-permanent memory in computer readable media, random access memory (RAM) and/or non-volatile memory, such as read-only memory (ROM) or flash memory (flash RAM), and the memory includes at least one Memory chip.

The collection terminal 200 can be a phase equipment for collecting electrical information at each information collection point, and can realize data phase collection, data management, two-way data transmission, and forwarding or execution of control command phase equipment for electric energy meters. The phase types of collection terminals may include, but are not limited to, dedicated variable collection terminals, centralized meter reading terminals (including concentrators and collectors), distributed energy monitoring terminals, etc. The metering terminal 300 can measure phase electricity.

Fig. 2 shows a flowchart of a remote operation and maintenance management method according to an embodiment of the present invention. As shown in FIG. 2, in the corresponding embodiment of the present invention, the remote operation and maintenance management method may include the following steps.

In step S21, the collection terminal automatically detects an abnormality. Abnormalities may include abnormal operation status of the service communication serial port phase (for example, including hardware abnormalities, software crashes and unresponsiveness, baud rate drift), zero-crossing abnormalities, networking abnormalities, and the like.

In step S22, in the event of an abnormal phase, the collection terminal generates an abnormal event and reports the abnormal event to the remote operation and maintenance management system.

In step S23, the remote operation and maintenance management system identifies the phase failure point of the terminal device according to the reported phase event information.

Specifically, the remote operation and maintenance management system may include a device self-check function or a device self-check function module. The collection terminal can automatically detect abnormal phases of meter file abnormality, business serial communication abnormality, zero-crossing abnormality, and network function abnormality. The equipment self-check function or the equipment self-check module can identify the phase fault point of the terminal equipment (including the collection terminal and the metering terminal) according to the phase abnormality detected by the collection terminal and the phase abnormal event is generated and reported therefrom.

Fig. 3 shows a phase flow chart of a remote operation and maintenance management method according to another embodiment of the present invention. As shown in FIG. 3, in the corresponding embodiment of the present invention, the remote operation and maintenance management method may include the following steps.

In step S31, query whether the operating state of the communication device is abnormal;

In step S32, if there is no abnormal phase in the operating state of the communication device, query whether the channel communication index is abnormal;

In step S33, if there is no abnormal phase in the communication channel indicator, the communication device is started to record the operation log.

Optionally, in the case where the operating state of the communication device is abnormal, it is determined that the terminal device is faulty. In this case, it is necessary to go to the site to further locate and analyze the channel (step S35).

Optionally, when the communication channel index is lower than the expected index phase, it is determined that the communication channel is faulty. In this case, it is necessary to go to the site to further locate and analyze the channel (step S35).

Optionally, in step S34, the operation log and operation and maintenance information of the communication device are checked to further locate possible business failure points (step S35). Specifically, the log and operation and maintenance information may refer to the log operation and maintenance information of the local communication channel and the communication device, including the business process information between the local communication channel and the collection terminal, and the local communication channel and the metering terminal. Process information, as well as the mutual process information of the local communication channel and each communication device. The point of failure can be located by viewing the mutual flow of business and the mutual flow of communication information. For example, service failure point 1: meter file synchronization process, you can check the mutual flow of business to locate whether the collection terminal and the local communication channel communication equipment phase table files are consistent. Business fault point 2: Networking fails, you can check whether the mutual messages conform to the industry standard frame format through the communication between the communication equipment and the mutual process information. Those skilled in the art can understand that there may also be other related service failure points.

Specifically, the remote operation and maintenance management system may include a device running status function or a device running status module. The equipment operating status function or module can obtain the start-up time of communication equipment (such as collection terminal and metering terminal), operating frequency information, whitelist effective information, network access denied information, etc., and obtain the equipment in the phase electricity information collection system (such as collection Terminal, metering terminal) phase operation status, through the operation status to identify the phase failure point of the communication equipment.

The remote operation and maintenance management system may also include a network communication status function or a network communication status module. When there is no abnormal phase in the operation status of the communication equipment, the network communication status function or module can obtain the communication equipment phase physical phase information, version number, network topology information, discovery list, multi-network, point-to-point communication, communication warning and other information, and thus Obtain the communication index of the communication channel, and identify the failure point of the communication channel according to the communication index. For example, if the communication channel index is lower than the expected index, it can be judged that the communication channel is faulty. Communication channel indicators may include, but are not limited to, network level, network joining time, offline times, uplink/downlink communication success rate, signal-to-noise ratio, etc.

The remote operation and maintenance management system may also include an operation and maintenance information function or an operation and maintenance information module. The operation and maintenance information module can start and stop log records, and query the operation and maintenance information of communication equipment, so as to further locate the fault point of the phase power information collection system.

Fig. 4 shows a phase flow chart of a remote operation and maintenance management method according to another embodiment of the present invention. As shown in FIG. 4, in the corresponding embodiment of the present invention, the remote operation and maintenance management method may include the following steps.

In step S41, the remote operation and maintenance management system issues an upgrade file for the fault point of the abnormal business phase to remotely upgrade the communication equipment associated with the fault point.

In step S42, for the communication device whose channel communication index is lower than the expected index, frequency band switching is performed on the communication device, and/or the power of the communication device is increased, so as to improve the quality of the communication channel. To increase the power, a remote one-key power-up method can be adopted. For example, the remote operation and maintenance management system can remotely instruct the communication device to increase the power.

Specifically, the remote operation and maintenance management system may include a network maintenance function or a network maintenance module. The network maintenance function or module can have the functions of remote upgrade, remote one-key power enhancement, and remote channel switching. It can remotely maintain communication equipment, improve the quality of communication channels, and solve equipment (collection terminals, metering terminals, collection equipment) failure points and Business failure point.

In addition, the remote operation and maintenance management system may also include a data storage function or a data storage module, which is equivalent to realizing the storage and export of equipment operating data and business mutual logs.

It should be noted that the remote operation and maintenance management method according to the embodiment of the present invention described with reference to FIGS. 2 to 4 can be implemented separately or in any combination. Those skilled in the art know that the phase technology and methods are not described in detail in this phase, so as to avoid unnecessary redundancy of the phase.

According to an embodiment of the present invention, a remote operation and maintenance management system is provided, which can correspond to a phase power information collection system. The system can execute one or any combination of the above-mentioned remote operation and maintenance management methods according to the embodiments of the present invention.

Fig. 5 shows a functional block diagram of a remote operation and maintenance management system according to an embodiment of the present invention. As shown in Figure 5, in terms of functions, the remote operation and maintenance management system may include one or more of the following functions or modules.

Device self-check function module 510. Phase terminal equipment (such as collection terminal, metering terminal) in the phase power information collection system has the ability to automatically detect abnormal phases of meter file abnormality, business serial communication abnormality, zero-crossing abnormality, and network function abnormality. The device self-check function module 510 can identify the phase fault point of the terminal device through these automatic detection capabilities.

Device operation status module 520. The equipment operating status module 520 can obtain the operating status of the equipment in the system through the startup time of the communication equipment, operating frequency band information, whitelist effective information, and network access denied information, and identify the fault point of the communication equipment through the operating status.

Network communication status module 530. The network communication status module 530 can obtain communication channel-phase communication indicators through communication device phase physical phase information, version number, network topology information, discovery list, multi-network, point-to-point communication, and communication early warning to identify communication channel phase failure points.

Operation and maintenance information module 540. The operation and maintenance information module 540 can further locate the system-related business failure points through the operation and maintenance information module to start, stop log recording, and query the operation and maintenance information of the communication device.

Network maintenance module 550. The network maintenance module 550 can perform remote maintenance on communication equipment through remote upgrade, remote one-key delivery rate, and remote switching frequency band functions, improve communication channel quality, and solve equipment (collection terminals, metering terminals, and collection equipment) failure points and business failure points.

Data storage module 560. The data storage module 560 can realize the storage and export of equipment operating data and business mutual logs.

From the structural point of view, the remote operation and maintenance management system can include a processor, a memory, and a communication interface. The memory stores instructions. When the instructions are executed by the processor, the processor can be configured as:

If there is no abnormal phase in the communication channel indicators, start the communication equipment to record the operation log;

In the embodiment of the present invention, the processor may also be configured to:

The embodiments of the present invention provide a remote operation and maintenance management system and method. The remote operation and maintenance management system includes a device self-check function, device operation status, network communication status, network maintenance, operation and maintenance information, and data storage modules. By collecting the relative information of each functional module, locating and analyzing the point of failure, the operation and maintenance services are carried out in a targeted manner to improve customer satisfaction.

The remote operation and maintenance management system and method are based on statistics and analysis of common problems in the current phase information collection system. Through comprehensive analysis of the operation status, communication indicators and problems of the phase terminal equipment in each link, the collection system, communication channel, terminal equipment and Business functions are managed remotely, and faults are located and analyzed at the same time, to achieve accurate fault location analysis, reduce the number of operations and maintenance personnel to the site, reduce operation and maintenance costs, and improve operation and maintenance efficiency.

Those skilled in the art should understand that the current implementation can be provided as a method, a system, or a computer program product. Therefore, this phase can take the form of a complete hardware implementation, a complete software implementation, or a combination of software and hardware implementations. Moreover, this phase can be implemented on one or more computer-compatible storage media (including but not limited to disk storage, CD-ROM, optical storage, etc.) containing computer-compatible program codes. form.

This phase describes the phase with reference to the phase flow chart and/or block diagram of the phase method, equipment (system), and computer program product according to the phase embodiment. It should be understood that each process and/or block in the flowchart and/or block diagram, and the combination of the processes and/or blocks in the flowchart and/or block diagram can be realized by computer program instructions. These computer program instructions can be provided to the phase processor of a universal computer, a special phase computer, an embedded processor or other programmable data processing equipment to generate a machine, so that the phase processor of the computer or other programmable data processing equipment executes the phase instructions A device corresponding to the specified phase function in one or more processes in the flowchart and/or one block or more in the block diagram is generated.

These computer program instructions can also be stored in a computer-readable memory capable of directing a computer or other programmable data processing equipment to work in a specific manner, so that the instructions stored in the computer-readable memory generate a manufactured product including the instruction device. The instruction device realizes the specified functions in one process or multiple processes in the flowchart and/or one block or multiple blocks in the block diagram.

These computer program instructions can also be loaded on a computer or other programmable data processing equipment, so that a series of operation steps are executed on the computer or other programmable equipment to generate computer-implemented phase processing, thereby executing the phase on the computer or other programmable equipment. The instructions provide the steps corresponding to the specified functions and steps in one process or multiple processes in the flowchart and/or one block or multiple blocks in the block diagram.

In a typical phase configuration, the computing device includes one or more processors (CPU), input/output interfaces, network interfaces, and memory.

The memory may include non-permanent memory, random access memory (RAM) and/or non-volatile memory in computer-readable media, such as read-only memory (ROM) or flash memory (flash RAM). The memory is an example of a computer-readable medium.

Computer-readable media includes permanent and non-permanent, removable and non-removable media, and information storage can be realized by any method or technology. The information can be computer-readable instructions, data structures, program-phase modules, or other data. Examples of computer-phase storage media include, but are not limited to, phase change memory (PRAM), static random access memory (SRAM), dynamic random access memory (DRAM), other types of phase random access memory (RAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), flash memory or other memory technology, CD-ROM, digital versatile disc (DVD) or other optical storage, Magnetic tape, magnetic tape, magnetic disk storage or other magnetic storage devices or any other non-transmission media that can store information that can be accessed by computing devices. According to the definition of phase in this article, computer-readable media does not include transitory media, such as modulated phase data signals and carrier waves.

It should also be noted that the terms "include", "include" or any other variants thereof are intended to cover non-exclusive inclusion, so that a series of elements, methods, commodities, or equipment include not only those elements, but also The other elements are not explicitly listed, or the inherent elements of the process, method, commodity or equipment are also included. In the case of no more restrictive phases, the phrase "including a..." restricting the phase elements does not exclude the existence of other similar elements in the process, method, commodity or equipment that includes the element phase.

The above are only implementations of the true phase, and are not intended to limit the true phase. For those skilled in the art, the original phase can have various modifications and changes. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the original phase should be included in the scope of the claims of the phase phase.

Claims

A remote operation and maintenance management method, which is characterized in that it includes:

Inquire whether the operating status of the phase communication equipment of the phase information collection system is abnormal;

If there is no abnormal phase in the operating state of the communication equipment, query whether the phase communication channel indicators of the phase information acquisition system are abnormal;

In the case that there is no abnormal phase in the communication channel indicators, start the communication equipment to record the operation log;

Check the operation log and operation and maintenance information of the communication equipment to locate possible business failure points.
The phase method according to claim 1, further comprising:

In the case of an abnormal operation state of the communication equipment, it is determined that the phase power information collection system phase terminal equipment is faulty, and the terminal equipment includes a collection terminal and/or a metering terminal.
The phase method according to claim 1, further comprising:

In the case that the communication channel index is lower than the expected index, it is determined that the communication channel is faulty.
The phase method according to claim 1, further comprising:

The collection terminal automatically detects abnormalities, and the abnormalities include at least one of the following: abnormal operation status of the business communication serial port; abnormal zero-crossing; abnormal networking;

In the event of an abnormal phase, the collection terminal generates an abnormal event and reports the abnormal event;

Identify the phase fault point of the phase terminal equipment of the phase power information collection system according to the reported phase abnormal event, and the terminal equipment includes a collection terminal and/or a metering terminal.
The phase method according to claim 1, further comprising:

An upgrade file is issued to remotely upgrade the communication equipment at the fault point of the business abnormal phase.
The phase method according to claim 1, further comprising:

For a communication device whose channel communication index is lower than the expected index, perform frequency band switching on the communication device, or instruct the communication device to increase the power of the communication device to improve the quality of the communication channel.
A remote operation and maintenance management system, characterized in that it comprises a processor and a memory, the memory stores instructions, and when the instructions are run by the processor, the processor is configured to:

Inquire whether the operating status of the phase communication equipment of the phase information collection system is abnormal;

If there is no abnormal phase in the operating state of the communication equipment, query whether the phase communication channel indicators of the phase information acquisition system are abnormal;

If there is no abnormal phase in the communication channel indicators, start the communication equipment to record the operation log;

Check the operation log and operation and maintenance information of the communication equipment to locate possible business failure points.
The phase system according to claim 7, wherein the processor is further configured to:

In the case of an abnormal operation state of the communication equipment, it is determined that the phase terminal equipment of the phase electricity information collection system is faulty, and the terminal equipment includes a collection terminal and/or a metering terminal; and/or

In the case that the communication channel index is lower than the expected index, it is determined that the communication channel is faulty.
The phase system according to claim 7, wherein the processor is further configured to:

Obtain phase abnormal events reported by the collection terminal, where the abnormal events include at least one of the following phases: abnormal operation status of the business communication serial port; abnormal zero-crossing; abnormal networking;

Identify the phase fault point of the phase terminal equipment of the phase power information collection system according to the reported phase abnormal event, and the terminal equipment includes a collection terminal and/or a metering terminal.
The phase system according to claim 7, wherein the processor is further configured to:

Issue an upgrade file to remotely upgrade the communication equipment at the fault point of the business abnormal phase; and/or

For a communication device whose channel communication index is lower than the expected index, perform frequency band switching on the communication device, or instruct the communication device to increase the power of the communication device to improve the quality of the communication channel.