WO2021149191A1 - 制御プログラムを更新するサービスシステム、サーバ装置及びサーバ装置における制御プログラム更新方法 - Google Patents

制御プログラムを更新するサービスシステム、サーバ装置及びサーバ装置における制御プログラム更新方法 Download PDF

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Publication number
WO2021149191A1
WO2021149191A1 PCT/JP2020/002131 JP2020002131W WO2021149191A1 WO 2021149191 A1 WO2021149191 A1 WO 2021149191A1 JP 2020002131 W JP2020002131 W JP 2020002131W WO 2021149191 A1 WO2021149191 A1 WO 2021149191A1
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WIPO (PCT)
Prior art keywords
control program
information
program
unit
failure
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Ceased
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PCT/JP2020/002131
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English (en)
French (fr)
Japanese (ja)
Inventor
邦夫 小原
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Mitsubishi Electric Corp
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Mitsubishi Electric Corp
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Application filed by Mitsubishi Electric Corp filed Critical Mitsubishi Electric Corp
Priority to PCT/JP2020/002131 priority Critical patent/WO2021149191A1/ja
Priority to JP2021572192A priority patent/JPWO2021149191A1/ja
Priority to US17/777,391 priority patent/US20220405086A1/en
Publication of WO2021149191A1 publication Critical patent/WO2021149191A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/60—Software deployment
    • G06F8/65—Updates
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/70—Software maintenance or management
    • G06F8/71—Version control; Configuration management

Definitions

  • the present disclosure relates to a service system that updates a control program of a device constituting the system, a server device in such a service system, and a control program update method in the server device.
  • the server device transmits a control program rewrite instruction to the device management device that manages the air conditioning system when the control program is uploaded.
  • the device management device transmits the position information of the air conditioning system and the serial number of the air conditioning device obtained by the radio waves transmitted by the GPS (Global Positioning System) satellite to the server device.
  • GPS Global Positioning System
  • the server device outputs the latest version of the control program of the equipment that composes the air conditioning system based on these location information and serial number.
  • the device management device rewrites the control program of the device to be updated of each device constituting the air conditioning system with the latest version of the control program output from the server device (see, for example, Patent Document 1).
  • the service system rewrites the control program of the equipment that composes the air conditioning system to the latest version of the control program, there are the following problems. For example, if the air conditioning system malfunctions due to version configuration mismatch between the devices that make up the air conditioning system, or if there is a problem with the function introduced in the latest version of the control program, the control program of the device of the air conditioning system is updated. For example, it is not appropriate to update to the version of the control program.
  • the present disclosure has been made in view of the above circumstances, and is a service system capable of updating an appropriate version of a control program for the devices constituting the system, a server device in such a service system, and a control program in the server device.
  • the purpose is to provide an update method.
  • the server device based on the version information of the current control program of each device constituting the system, the first system configuration information including the device identification information specifying each device, and the failure information of the system. Based on the learning unit that determines the constraint information at the time of selecting the control program for the failure countermeasure of the system and the constraint information at the time of selecting the control program for the fault countermeasure of the system determined by the learning unit.
  • the update control program output unit for outputting the control program of the device to be updated of the current control program is provided.
  • the learning unit of the server device can determine the constraint information at the time of selecting the control program for the system failure countermeasure based on the failure information. Then, the update control program output unit can output the control program of the device to be updated of the current control program based on the constraint information. As a result, the device management device of the system can update the control program of the device to be updated to the control program output from the update control program output unit.
  • FIG. 1 shows the service system of the air conditioning system which concerns on Embodiment 1.
  • FIG. It is a functional block diagram for demonstrating the function of the learning part of the server apparatus which concerns on Embodiment 1.
  • FIG. It is a functional block diagram for demonstrating the function of the program selection part of the server apparatus which concerns on Embodiment 1.
  • FIG. It is a functional block diagram which shows the program update part of the server apparatus in the service system which concerns on Embodiment 1.
  • FIG. It is a flowchart for demonstrating operation of the service system which concerns on Embodiment 1.
  • FIG. It is a flowchart for demonstrating operation of the service system which concerns on Embodiment 1.
  • FIG. is a flowchart for demonstrating operation of the service system which concerns on Embodiment 1.
  • FIG. 5 is a functional block diagram for explaining the function of the learning unit of the server device in the service system according to the first modification of the second embodiment. It is a functional block diagram for demonstrating the function of the learning part of the server apparatus which concerns on modification 2 of Embodiment 2.
  • FIG. It is a figure which shows the management company server which manages a plurality of properties which concerns on modification 2 of Embodiment 2.
  • FIG. It is a functional block diagram for demonstrating the function of the learning part of the server apparatus which concerns on modification 3 of Embodiment 2.
  • FIG. 1 is a diagram showing a service system 10 of the air conditioning system 4 according to the first embodiment.
  • the service system 10 includes a program administrator operation terminal 5, a server device 1, a device management device 3 of the property 2 to be serviced, and an air conditioning system 4.
  • the program administrator operation terminal 5 is connected to the server device 1 via the first network 6.
  • the server device 1 is connected to the device management device 3 of the property 2 via the second network 7.
  • the equipment management device 3 of the property 2 is connected to the air conditioning system 4 via the third network 8.
  • the first network 6, the second network 7, and the third network 8 may or may not be a wired network or a wireless network. Further, it does not matter whether the first network 6, the second network 7, and the third network 8 are the same network or different networks.
  • the first network 6, the second network 7, and the third network 8 may or may not be a wired LAN (Local Area Network) or a wireless LAN. Further, the first network 6, the second network 7, and the third network 8 may include a public network or the Internet.
  • the program administrator operation terminal 5 is a terminal of an administrator who manages a control program of the equipment constituting the air conditioning system 4.
  • the air conditioning system 4 includes a compressor, a flow path switching device, a condenser, an expansion valve, a refrigerant circuit through which a refrigerant flows through an evaporator, and the like.
  • the control program is, for example, a program for controlling equipment such as a compressor, a flow path adjusting valve, a condenser, an expansion valve, and an evaporator that constitute the refrigerant circuit of the air conditioning system 4.
  • the server device 1 has a property information management unit 101, a learning unit 102, a program selection unit 103, a program management unit 104, and a program providing unit 105.
  • the property information management unit 101 periodically receives the current first system configuration information and failure information of each device constituting the air conditioning system 4 from the device management device 3 belonging to the property 2.
  • the "first system configuration information” includes version information of the current control program of each device constituting the air conditioning system 4 and device identification information for specifying each device.
  • the device specific information is a model name, serial number, address, etc. of each device constituting the air conditioning system 4.
  • the "fault information” is information indicating an abnormality of the air conditioning system 4, and includes an abnormality occurrence history of the air conditioning system 4, operation data before the abnormality, and the like.
  • the property information management unit 101 outputs the first system configuration information and the failure information received from the device management device 3 to the learning unit 102. Further, the property information management unit 101 outputs the first system configuration information received from the device management device 3 to the program selection unit 103.
  • the learning unit 102 has an AI (Artificial Intelligence) function.
  • FIG. 2 is a functional block diagram for explaining the function of the learning unit 102 of the server device 1 according to the first embodiment.
  • the learning unit 102 performs an AI function such as first system configuration information and failure information of the system of the plurality of properties 2 input to the learning unit 102 from the device management device 3 of the plurality of properties 2 via the property information management unit 101. To analyze by.
  • the learning unit 102 learns the first system configuration information and the failure information of the systems of the plurality of properties 2 to create a learning model.
  • the learning unit 102 determines and determines the constraint information at the time of selecting the control program by using the learning model for the first configuration information and the failure information of the air conditioning system 4 of the property 2 to be serviced.
  • the constraint information is output to the program selection unit 103.
  • the "constraint information at the time of selecting a control program" is information such as identification of version information of a control program effective as a countermeasure against a failure and a version information configuration pattern to be avoided.
  • the version information configuration pattern is, for example, a version information pattern of the control program of each device constituting the air conditioning system 4.
  • FIG. 3 is a functional block diagram for explaining the function of the program selection unit 103 of the server device 1 according to the first embodiment.
  • the program selection unit 103 creates the second system configuration information after updating the control program.
  • the second system configuration information is created by the first system configuration information input from the property information management unit 101, the constraint information at the time of selecting the control program input from the learning unit 102, and the latest input from the program management unit 104.
  • the application conditions of the latest control program are, for example, the latest control program such that the indoor unit and the outdoor unit must have the same version information, or the outdoor unit must be the latest latest control program in the divergence controller. This is the guaranteed range assumed by the program designer of the control program.
  • the application condition of this latest control program may be an input of the learning unit 102.
  • the "second system configuration information" includes version information of the updated control program of each device constituting the air conditioning system 4 and device identification information for specifying each device.
  • the device specific information is a model name, serial number, address, etc. of each device constituting the air conditioning system 4.
  • the second system configuration information does not have to include the device identification information that specifies the device to be updated.
  • the program selection unit 103 determines whether the version information of the current control program included in the first system configuration information matches the version information of the updated control program included in the created second system configuration information.
  • the program selection unit 103 determines that the version information of the two matches, the program selection unit 103 outputs an instruction to the program providing unit 105 not to update the control program.
  • the program selection unit 103 outputs a control program update instruction indicating that the control program needs to be updated to the program providing unit 105.
  • the program selection unit 103 creates an update list of the control program.
  • the update list of the control program shows the update device of the first system configuration information and the version information of the control program that do not match the version information of the updated control program included in the created second system configuration information.
  • the program selection unit 103 outputs the created update list to the program providing unit 105.
  • the "update list" may be a set of the device to be updated and the updated control program to be installed in the device to be updated.
  • the control program after updating the update list may be the output of the control program itself after the update.
  • the content of the update list may be, for example, a content that specifies the updated control program such as a version information name and program identification information (Identification Information).
  • the device identification information that identifies the device to be updated may be the following information.
  • -Information that specifies a specific model, such as information that indicates the same model that exists in the air-conditioning system 4 of property 2.
  • -Individual units that exist in the air-conditioning system 4 of property 2 are identified by IP (Internet protocol) or the like.
  • Information to be specified-Information to specify an individual unit of a specific model by using the information indicating the above specific model and the information to specify an individual unit.
  • the program management unit 104 receives and stores the latest version information control program and its application conditions from the program administrator operation terminal 5 via the first network 6. Further, the program management unit 104 outputs the latest version information of the control program and the application conditions to the program selection unit 103. Further, the program management unit 104 outputs the control program of the version information included in the update list of the control program input from the program providing unit 105 to the program providing unit 105.
  • the program providing unit 105 determines whether or not the version information of the control program described in the update list of the control program matches the version information of the control program input from the program management unit 104. When the version information matches, the program providing unit 105 outputs the control program and the update list to the device management device 3 belonging to the property 2 to be serviced via the second network 7.
  • the control program is input from the program management unit 104.
  • the update list is input from the program selection unit 103.
  • the program selection unit 103, the program management unit 104, and the program providing unit 105 are collectively referred to as an update control program output unit 400.
  • the device management device 3 has a system configuration management unit 301, a program update unit 302, and a program storage unit 303.
  • the system configuration management unit 301 periodically collects the first system configuration information and the failure information from each device constituting the air conditioning system 4 via the third network 8.
  • the system configuration management unit 301 outputs the collected first system configuration information and failure information to the server device 1 via the second network 7.
  • the program storage unit 303 stores the control program input from the program providing unit 105 of the server device 1 via the second network 7 and the update list of the control program. Further, the program storage unit 303 outputs the saved update list of the control program to the program update unit 302. Further, the program storage unit 303 outputs the control program of the device to be updated to the program update unit 302 at the update timing instructed by the program update unit 302.
  • the program update unit 302 collects the operating status of each device constituting the air conditioning system 4 via the third network 8.
  • the program update unit 302 instructs the device to be updated to output the control program from the program storage unit 303 at the timing when the device to be updated is stopped based on the update list, and outputs the control program of the device to be updated. input.
  • the program update unit 302 updates the input control program of the device to be updated with the control program from the program storage unit 303.
  • FIG. 4 is a functional block diagram showing a program update unit 302 of the device management device 3 in the service system 10 according to the first embodiment.
  • the program update unit 302 has an AI function, collects the operation status of each device constituting the air conditioning system 4, analyzes the collected operation status, and creates an operation schedule.
  • the program update unit 302 determines the update timing of the control program based on the created operation schedule.
  • the program update unit 302 confirms the stopped state of the target device for rewriting the control program.
  • the program update unit 302 writes the control program of the target device input from the program storage unit 303 to the target device based on the update list. As a result, the control program of the device to be updated in the air conditioning system 4 is updated.
  • 5 and 6 are flowcharts for explaining the operation of the service system 10 according to the first embodiment.
  • the system configuration management unit 301 periodically collects the first system configuration information and the failure information from the control device that controls each device constituting the air conditioning system 4 via the third network 8.
  • the system configuration management unit 301 outputs the collected first system configuration information and failure information to the server device 1 via the second network 7 (step S1).
  • the property information management unit 101 of the server device 1 receives the current first system configuration information and failure information of each device constituting the air conditioning system 4 from the device management device 3 belonging to the property 2.
  • the property information management unit 101 outputs the received first system configuration information and failure information to the learning unit 102, and outputs the received first system configuration information to the program selection unit 103 (step S2).
  • the learning unit 102 analyzes the first system configuration information, the failure information, and the like input to the learning unit 102 from the device management devices 3 of the plurality of properties by the AI function.
  • the learning unit 102 outputs the constraint information at the time of selecting the control program to the program selection unit 103 as a result of the analysis of the input first configuration information and failure information of the air conditioning system 4 to be serviced by the AI function (step). S3).
  • the constraint information at the time of selecting a control program is information such as identification of version information of a control program effective as a countermeasure against a failure and a version information configuration pattern to be avoided.
  • the program selection unit 103 includes first system configuration information input from the property information management unit 101, constraint information at the time of control program selection input from the learning unit 102, and the latest version information of the control program input from the program management unit 104. And, based on the applicable conditions, the second system configuration information after updating the control program is created based on the first system configuration information (step S4).
  • step S5 does the version information of the current control program included in the first system configuration information match the updated version information of the control program included in the second system configuration information created in step S4? It is determined whether or not (step S5).
  • step S5 When the program selection unit 103 determines in step S5 that the version information of the two matches (Yes in step S5), the program selection unit 103 outputs an instruction that the control program does not need to be updated to the program providing unit 105 (step S6), and controls the program. The process ends as if the program does not need to be updated.
  • step S5 when the program selection unit 103 determines in step S5 that the version information of the two does not match (No in step S5), the program selection unit 103 programs an instruction that the control program needs to be updated and a control program update list. Output to the providing unit 105 (step S7).
  • the program providing unit 105 determines whether or not the version information of the control program described in the update list of the control program matches the version information of the control program input from the program management unit 104 (step S8).
  • step S8 When the version information of the control program matches in step S8 (Yes in step S8), the program providing unit 105 updates the control program input from the program management unit 104 and the control program input from the program selection unit 103. Is output to the program storage unit 303 of the device management device 3 belonging to the property 2 via the second network 7 (step S9).
  • step S8 if the version information of the control program does not match (No in step S8), the determination in step S8 is continued.
  • the program storage unit 303 stores the control program input from the server device 1 via the second network 7 and the update list of the control program (step S10). Next, the program storage unit 303 outputs the saved update list of the control program to the program update unit 302 (step S11).
  • the program storage unit 303 determines whether or not the update timing is instructed by the program update unit 302 (step S12). The determination of the update timing is performed for each device constituting the air conditioning system 4.
  • step S12 determines in step S12 that the update timing is not the update timing instructed by the program update unit 302 (No in step S12), the determination is continued. On the other hand, when the program storage unit 303 determines that the update timing is instructed by the program update unit 302 (Yes in step S12), the program storage unit 303 transfers the control program of the device to be updated to the program update unit 302. Output (step S13).
  • the program update unit 302 updates the input control program of the device to be updated with the control program from the program storage unit 303 based on the update list (step S14), and ends the process.
  • the learning unit 102 analyzes the system configuration information and the failure information of a plurality of properties to identify the version information of the control program effective as a failure countermeasure and the control program such as the version information configuration pattern to be avoided. Outputs the constraint information at the time of selection.
  • the program selection unit 103 can select an appropriate control program in consideration of matching of version information of each device constituting the air conditioning system 4.
  • control program update list created by the program selection unit 103 only the devices that require the control program update are listed, so that the data communication capacity from the server device 1 to the device management device 3 belonging to each property is increased. The effect of suppressing can be obtained.
  • the program update unit 302 uses the AI function to create an operation schedule from the accumulated data of the operation status of the air conditioning system 4. As a result, the program update unit 302 can update the control programs of the devices constituting the air conditioning system 4 at the timing according to the usage status.
  • the device management device 3 may be included in a representative device among the devices constituting the air conditioning system 4.
  • each device constituting the air conditioning system 4 has the functions of the program update unit 302 and the program storage unit 303, and only the representative machine of each device has the program update unit 302 and the program storage unit.
  • the configuration may include the functions of the system configuration management unit 301 in addition to the functions of 303.
  • the program update unit 302 in the service system 10 of the second modification of the first embodiment may manage the operation schedule of the operation status of the own machine.
  • the service system 10 of the second modification of the first embodiment has the same effect as the service system 10 of the first embodiment.
  • the server device 1 may be configured to include the functions of the device management device 3.
  • the property information management unit 101 also functions as the system configuration management unit 301.
  • the program providing unit 105 also serves as a function of the program updating unit 302. According to the modification 3, the property 2 does not need to be provided with a device management device separately from the air conditioning system.
  • the service system 10 of the third modification of the first embodiment has the same effect as the service system 10 of the first embodiment.
  • the program manager operation terminal 5 receives the first system configuration information and the failure information from the property information management unit 101.
  • the program administrator operation terminal 5 may input the restriction information of program selection into the learning unit 102 as the teacher data of AI.
  • FIG. 7 is a diagram showing a service system 10 of the air conditioning system 4 according to the fourth modification of the first embodiment. As shown in FIG. 7, the program administrator operation terminal 5 can directly communicate with the learning unit 102, the program selection unit 103, and the program management unit 104 of the server device 1 via the first network 6.
  • the service system 10 of the modification 4 of the first embodiment has the same effect as the service system 10 of the first embodiment.
  • the program administrator operation terminal 5 inputs the teacher data into the AI function of the learning unit 102 and the program selection unit 103, so that the learning result of each AI is directed so as to be in line with the intention of the program administrator. ..
  • Embodiment 2 The service system 10 according to the second embodiment is further provided with a function of notifying the program administrator operation terminal 5 and the like of the cause of the failure to the learning unit 102 of the service system 10 according to the first embodiment.
  • FIG. 8 is a functional block diagram for explaining the function of the learning unit 102A of the server device 1 according to the second embodiment.
  • the learning unit 102A of the server device 1 according to the second embodiment has a failure occurrence cause information notification unit 201.
  • the failure occurrence cause information notification unit 201 is based on the first system configuration information and failure information of a plurality of properties stored in the learning unit 102A, the first system configuration information and failure information input from the device management device 3 of the property 2, and the like. Then, the failure of the air conditioning system 4 of the property 2 is analyzed. The failure occurrence cause information notification unit 201 outputs the failure occurrence cause information indicating the failure occurrence cause to the program administrator operation terminal 5 as an analysis result. It may be output to the terminal (not shown) of the designer of the control program.
  • Failure cause information is information based on the fault information that has already occurred.
  • the failure occurrence cause information notification unit 201 analyzes the failure occurrence cause from dozens of first system configuration information in which a failure has occurred.
  • the causes of failure are, for example, (A) when the system is expanded to a device that is not supported by the current control program, (B) the program to which the interlocking function between the outdoor unit and the divergence controller is added is uploaded only to the outdoor unit. , When the control program of the divergence controller is left old, and (C) the control program is defective.
  • the control program administrator can utilize the failure occurrence cause information received from the server device 1 for designing the failure countermeasure program.
  • the learning unit 102A outputs the probability that a specific failure will occur when a plurality of items match in the first system configuration information, or a failure occurs in advance to related parties (management company and customer). You may contact us about the current countermeasures and the planned release time of the patch.
  • the failure occurrence cause information and tendency information notification unit 202 of the learning unit 102A of the service system 10 of the modification 1 notifies the failure occurrence tendency information in addition to the failure occurrence cause information.
  • FIG. 9 is a functional block diagram for explaining the function of the learning unit 102A of the server device 1 in the service system 10 according to the first modification of the second embodiment.
  • the learning unit 102A of the server device 1 according to the first modification of the second embodiment has a failure occurrence cause information and a tendency information notification unit 202.
  • the failure occurrence cause information and tendency information notification unit 202 includes the first system configuration information and failure information of a plurality of properties stored in the learning unit 102, and the first system configuration information and failure information input from the device management device 3 of the property 2. Based on the above, the failure of the air conditioning system 4 of the property 2 is analyzed. The failure cause information and tendency information notification unit 202 outputs the failure occurrence cause information and the tendency information indicating the failure occurrence tendency to the program administrator operation terminal 5 as an analysis result. It may be output to the terminal (not shown) of the designer of the control program.
  • the "Failure cause information” is based on the fault information that has already occurred.
  • the "failure occurrence tendency information” output from the failure cause information and tendency information notification unit 202 of the modification 1 is information indicating the fundamental occurrence tendency of the failure estimated from the failure occurrence cause information, and is information indicating the fundamental occurrence tendency of the failure. Includes information contained in the first system configuration information of the air conditioning system 4, which tends to be.
  • the tendency of failure occurrence is, for example, a tendency including the possibility of failure in a combination of devices for which there is no information that a failure has occurred yet.
  • the program administrator uses the failure occurrence cause information and the failure occurrence tendency received from the server device 1 to design a more general-purpose failure countermeasure program. It can be utilized.
  • Modification 2 The learning unit 102 of the service system 10 of the modification 2 is provided with the proposal information notification unit 203 in the learning unit 102 of the second embodiment.
  • FIG. 10 is a functional block diagram for explaining the function of the learning unit 102A of the server device 1 according to the second modification of the second embodiment.
  • the proposal information notification unit 203 outputs proposal information indicating a proposal for dealing with a failure to the management company server 350 of the management company that manages each property 2.
  • the management company server 350 may be a server that manages a plurality of properties 2 or a server that manages one property 2.
  • FIG. 11 is a diagram showing a management company server 350 that manages a plurality of properties 2a to 2c according to the second modification of the second embodiment. As shown in FIG. 11, the server device 1 manages a plurality of properties 2a to 2c. The composition of the property 2a and the property 2b is the same as that of the property 2a. The configuration is omitted.
  • the management company server 350 is a server of the management company that is connected to the second network 7 and manages the properties 2a to 2c.
  • the proposal information notification unit 203 displays the failure occurrence cause information and the failure occurrence tendency obtained from the tendency information notification unit 202 among the first system configuration information of the air conditioning system 4 of each property 2a to 2c. It is determined whether or not there is the first system configuration information including the failure occurrence tendency information to be shown.
  • the proposal information notification unit 203 manages the property 2 of the air conditioning system 4 specified by the first system configuration information determined to be present. Outputs proposal information that proposes countermeasures for failures to the company server 350. The proposal information notification unit 203 does not output the proposal information when it is determined that there is no first system configuration information including the failure occurrence tendency information.
  • the proposals indicated by the proposal information include, for example, the following proposals. -Upgrade or downgrade the program of each device that composes the air conditioning system 4.
  • the proposal information notification unit 203 Outputs the following proposal information.
  • the proposal information notification unit 203 outputs proposal information for upgrading the program of the distribution controller if there is a modification program.
  • the proposal information notification unit 203 outputs proposal information for downgrading the program of the outdoor unit if there is no correction program yet. -Change the settings of each device without changing the program.
  • the proposal information notification unit 203 temporarily disconnects the device that is not supported by the current program. Proposal information indicating that is output.
  • the proposal information notification unit 203 periodically receives the first system configuration information and the failure information from each property 2.
  • the proposal information notification unit 203 determines whether or not the first system configuration information of the target property includes the failure occurrence tendency information. Then, the proposal information notification unit 203 manages the air conditioning system 4 specified by the first system configuration information of the target property when it is determined that the first system configuration information of the target property includes the failure occurrence tendency information. Proposal information is transmitted to the company server 350.
  • the program administrator and the designer refer to the proposal indicated by the proposal information for dealing with the failure transmitted to the management company server 350. It is possible to consider a more reliable coping method by comparing it with the coping method estimated by the user and the utilization for the design of the trouble countermeasure program.
  • the learning unit 102 of the service system 10 of the modification 3 is provided with the forecast information notification unit 204 in the learning unit 102A of the second embodiment.
  • FIG. 12 is a functional block diagram for explaining the function of the learning unit 102A of the server device 1 according to the third modification of the second embodiment.
  • the forecast information notification unit 204 outputs forecast information recommending failure forecasts and their countermeasures to the management company server 350 that manages a plurality of properties 2a to 2c.
  • the forecast information notification unit 204 displays the failure occurrence cause information and the failure occurrence tendency obtained from the tendency information notification unit 202 among the first system configuration information of the air conditioning system 4 of each property 2a to 2c. It is determined whether or not there is the first system configuration information including the indicated failure occurrence tendency information, the probability of failure occurrence is equal to or higher than a predetermined probability, and the air conditioning system 4 abnormally stops.
  • the management company server 350 that manages the property 2 of the air conditioning system 4 specified by the determined first system configuration information. Outputs forecast information that recommends failure forecasts and countermeasures. When the forecast information notification unit 204 determines that there is no such first system configuration information, the forecast information notification unit 204 does not output the forecast information.
  • the forecast information notification unit 204 may transmit the forecast information to the program administrator operation terminal 5.
  • the management company server 350 and the program administrator operation terminal 5 can select whether or not to receive the forecast information.
  • the program administrator and the designer can refer to the failure forecast and the response recommendation indicated by the forecast information transmitted to the management company server 350. It is possible to quickly deal with an urgent failure in which the probability of occurrence of the failure is equal to or higher than a predetermined probability.
  • the service system of the air conditioning system 4 has been described in the first and second embodiments, the service system of the first and second embodiments can be applied to other systems having a plurality of constituent devices.
  • the embodiment is presented as an example and is not intended to limit the scope of the embodiment.
  • the embodiment can be implemented in various other forms, and various omissions, replacements, and changes can be made without departing from the gist of the embodiment. These embodiments and variations thereof are included in the scope and gist of the embodiments.

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PCT/JP2020/002131 2020-01-22 2020-01-22 制御プログラムを更新するサービスシステム、サーバ装置及びサーバ装置における制御プログラム更新方法 Ceased WO2021149191A1 (ja)

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