WO2021073517A1 - Order information processing method and device, and electronic device - Google Patents

Abstract

An order information processing method and device, and an electronic device, wherein the method comprises: determining a target order associated with a physical store, the delivery mode associated with the target order is that a user goes to the physical store to pick up goods and is in a state of not yet picking up the goods (S201); generating a reminder task and determining reminder time information according to the pickup time information associated with the target order (S202); and pushing, according to the reminder time, a reminder notification message to a terminal device where a user client associated with the target order is located (S203). The method can reduce the probability that users forget to pick up goods in the physical stores and avoid too many overdue goods that has not been picked up to occupy the storage and management resources in the physical stores for a scene of online ordering and self-pickup in offline physical stores.

Description

Order information processing method, device and electronic equipment

This application claims the priority of a Chinese patent application with an application number of 201910979403.8 and an invention title of "Order Information Processing Method, Apparatus and Electronic Equipment" filed on October 15, 2019, the entire content of which is incorporated into this application by reference.

Technical field

This application relates to the technical field of order processing, in particular to an order information processing method, device and electronic equipment.

Background technique

Under the "new retail" model, businesses can open physical stores offline and at the same time open corresponding "cloud stores" online. Consumers can directly go to offline physical stores to buy goods, or they can place orders in online "cloud stores", and then merchants provide home delivery services from offline physical stores (due to offline physical stores). The store is usually located near the location of the consumer user, so it can provide fast delivery services such as "half an hour delivery"), or the user can choose to pick it up at the store after placing an online order, and so on. Through this combination of online and offline, you can provide users with more complete services.

Among them, in the mode of online order placement and self-pickup at the store, users can choose a specific physical store when placing an order, and the time for picking up at the store, the merchant can complete the processing such as picking and packing in advance, and the user can pick up at the store on time Just take the goods ordered by yourself. Among them, the time for picking up at the store is usually configurable, for example, it can be the day the order is placed, or it can be a few days later. For example, if a user has booked a certain flight three days later, and at the same time placed an online order for a certain product at a duty-free shop at the airport, he can choose a certain time three days later (for example, a certain time before the plane takes off, etc.) Pick it up at the duty-free shop. However, in actual applications, the time between the time of placing an order online and the agreed pick-up time may be relatively long. Therefore, it often happens that users forget to pick up the goods at the appointed time for installation. Once this happens, in addition to some impact on the user's specific time to obtain the goods, it may also cause the packaged goods in the physical store to stay in the store, which requires the use of resources in the physical store to maintain or manage these goods .

Therefore, how to reduce the probability of users forgetting to pick up the goods in the store for the scenarios where orders are placed online and picked up in offline physical stores has become a technical problem that needs to be solved by those skilled in the art.

Summary of the invention

This application provides an order information processing method, device and electronic equipment, which can reduce the probability of users forgetting to pick up the goods in the store for the scenarios of online orders and self-pickup in offline physical stores, and avoid too many overdue unpicked goods to the entity Occupation of storage and management resources in the store.

This application provides the following solutions:

An order information processing method, including:

Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

Generate a reminder task and determine reminder time information according to the pickup time information associated with the target order;

Push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.

An order information processing method, including:

Receiving a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods;

Display the reminder message.

An order information processing method, including:

Provide order information display interface;

If the delivery method associated with the order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods, an operation option for starting the reminder service is provided;

After receiving the user's operation information through the operation option, it is submitted to the server so that the server generates a reminder task according to the pickup time information associated with the target order, and sends it to the target order associated with the target order according to the reminder time information. The terminal device where the user client is located pushes a reminder notification message.

An order information processing method, including:

Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

Determine whether the user is about to pick up the goods in the physical store;

If it is, and the associated client is in the foreground running state, push the pick-up voucher information associated with the target order to the client, so that the client can provide the pick-up voucher information on the currently displayed page .

An order information processing method, including:

In the process of displaying the current page, receiving the pick-up voucher information about the target order provided by the server, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods. Provided by the server after judging that the user is about to pick up the goods in the physical store;

Provide the pick-up voucher information based on the current page.

An order information processing device, including:

The order determination unit is used to determine a target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

The task generating unit is configured to generate a reminder task and determine the reminder time information according to the pickup time information associated with the target order;

The reminder notification unit is configured to push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.

An order information processing device, including:

The reminder message receiving unit is configured to receive a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store, and Is in a state of not yet picked up;

The reminder message display unit is used to display the reminder message.

An order information processing device, including:

The display interface providing unit is used to provide the order information display interface;

The operation option providing unit is configured to provide an operation option for starting the reminder service if the delivery method associated with the order is that the user picks up the goods at a physical store and the goods are not yet picked up;

The operation information submission unit is configured to receive the user's operation information through the operation option and submit it to the server, so that the server generates a reminder task according to the pickup time information associated with the target order, and based on the reminder time information Push a reminder notification message to the terminal device where the user client associated with the target order is located.

An order information processing device, including:

The order determination unit is used to determine a target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

The judging unit is used to judge whether the user is about to pick up the goods in the physical store;

The credential information pushing unit is used to push the pick-up credential information associated with the target order to the client if it is and the associated client is running in the foreground, so that the client can be on the currently displayed page Provide the information of the pick-up voucher.

An order information processing device, including:

The voucher information receiving unit is used to receive the pick-up voucher information about the target order provided by the server during the process of displaying the current page, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is not yet available The status of pick-up, which is provided by the server after judging that the user is about to pick up the product in the physical store;

The voucher information display unit is configured to provide the pick-up voucher information based on the current page.

According to the specific embodiments provided in this application, this application discloses the following technical effects:

In the embodiment of this application, for the scenarios of placing orders online and picking up goods in physical stores, a reminder task can be generated according to the agreed store pick-up time, and a specific reminder notification message can be pushed to the user at a specific reminder time. In this way, it is possible to avoid the situation that users forget to pick up the goods at the store due to the long time interval between placing an order and picking up the goods, thereby avoiding the occupation of storage and management resources in the physical store by too many overdue items , But also improve the user experience.

In addition, through the prediction of user behavior, it can also be judged whether the user is about to pick up the goods in the physical store. If so, you can directly provide the pick-up voucher information on the basis of the page currently displayed on the client to facilitate the user through showing The pick-up voucher is used to complete the pick-up, thereby shortening the user's operation path and improving the pick-up efficiency.

Of course, implementing any product of the present application does not necessarily need to achieve all the advantages described above at the same time.

Description of the drawings

In order to explain the embodiments of the present application or the technical solutions in the prior art more clearly, the following will briefly introduce the drawings that need to be used in the embodiments. Obviously, the drawings in the following description are only some of the present application. Embodiments, for those of ordinary skill in the art, without creative work, other drawings can be obtained based on these drawings.

FIG. 1 is a schematic diagram of a system architecture provided by an embodiment of the present application;

Figure 2 is a flowchart of the first method provided by an embodiment of the present application;

Figure 3-1 is a schematic diagram of an interface provided by an embodiment of the present application;

Figure 3-2 is a schematic diagram of another interface provided by an embodiment of the present application;

Figure 3-3 is a schematic diagram of another interface provided by an embodiment of the present application;

Figure 3-4 is a schematic diagram of another interface provided by an embodiment of the present application;

Figure 4-1 is a schematic diagram of a pickup interface provided by an embodiment of the present application;

Figure 4-2 is a schematic diagram of another pick-up interface provided by an embodiment of the present application;

FIG. 5 is a flowchart of a second method provided by an embodiment of the present application;

FIG. 6 is a flowchart of a third method provided by an embodiment of the present application;

FIG. 7 is a flowchart of a fourth method provided by an embodiment of the present application;

FIG. 8 is a flowchart of a fifth method provided by an embodiment of the present application;

FIG. 9 is a schematic diagram of a first device provided by an embodiment of the present application;

FIG. 10 is a schematic diagram of a second device provided by an embodiment of the present application;

FIG. 11 is a schematic diagram of a third device provided by an embodiment of the present application;

FIG. 12 is a schematic diagram of a fourth device provided by an embodiment of the present application;

FIG. 13 is a schematic diagram of a fifth device provided by an embodiment of the present application;

Fig. 14 is a schematic diagram of an electronic device provided by an embodiment of the present application.

Detailed ways

The technical solutions in the embodiments of the present application will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are only a part of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in this application, all other embodiments obtained by a person of ordinary skill in the art fall within the protection scope of this application.

In the embodiments of this application, in order to avoid the user forgetting to pick up the goods in the store, in order to avoid the user forgetting to pick up the goods in the store for the online order and self-pickup scenarios, the user can be provided with reminder information according to the pickup time information associated with the specific order, for example , On the day before or on the day before or on the day when the order is placed to pick up the goods, a reminder message can be pushed to the user to ask them to pick up the goods at the corresponding physical store at the agreed time. In this way, it is possible to avoid the situation that users forget to pick up the goods in the store due to the long time from placing an order to picking up the goods, thereby improving the user experience, and also avoiding too many overdue uncollected goods staying in the physical store. As a result, the storage and management resources in the physical store are occupied. In addition, in the specific implementation, in the process of reminding to pick up the goods in the store, it can also provide users with the "one-click navigation" function, that is, the user can directly jump to the navigation interface from the received reminder message, and There is no need to switch back and forth between multiple applications. In addition, after the user arrives at the specific physical store, because the pick-up voucher is usually required when picking up the goods, in order to shorten the user's operation path, the user behavior can also be predicted. If the user is found to be accurately picking up the goods in the store, you can Display the pick-up voucher in the form of a pop-up window in any interface of the client, otherwise the user needs to find the specific order in the "My Order" interface, and then open the order details page to find the specific QR code and other pick-up voucher, therefore, The above method can shorten the user's operation path, improve the efficiency of picking up goods, and also improve the user experience.

From the perspective of the system architecture, as shown in Figure 1, the embodiments of this application may involve the client and server provided by the information system of a specific commodity or service object. The client and the server communicate through the network, where the service The terminal is mainly used to generate specific reminder tasks and push notification messages according to certain rules. The client is mainly used to interact with front-end users, including receiving and displaying notification messages, or by installing the client on the terminal device and turning on the system notification function for the client, so that the user even if it is not opening or Using the client, the reminder message pushed by the server can also be displayed in the lock screen interface of the terminal device in the form of a notification center message of the terminal device operating system, and so on.

The specific technical solutions provided by the embodiments of the present application will be described in detail below.

Example one

First, the first embodiment first provides an order information processing method from the perspective of the above-mentioned server. Referring to Figure 2, the method may specifically include:

S201: Determine a target order related to the physical store, where the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

Wherein, the target order may specifically be an order created by the user through the client in advance. When creating an order, you can first select a specific physical store, and then select a specific commodity object in the physical store. When the order is confirmed, you can The delivery method is selected as "pickup at store", that is, the user picks up the goods from the physical store by himself, without the physical store for delivery. In the case that the delivery method is selected as "Pickup at the store", the user can also configure the specific pick-up time at the store, which can be accurate to "days" or specific "hours", etc. Wait. After that, you can perform operations such as payment for the order, and then wait until the specific time to pick up the goods at the store, and then pick up the goods at the corresponding physical store. In this way, there is usually a certain time interval between the completion of the order by the user and the specific pick-up at the store, which may be a few hours, or even a few days, and so on. In this embodiment of the application, such an order that has been placed and is waiting to be picked up in a physical store can be taken as a target order, and the user may be provided with a pick-up time reminder service.

In specific implementation, the server can default orders that meet the above conditions as target orders and provide a reminder service of the pick-up time. Or, in another way, during the user's ordering process, or after the order is completed, if the physical store pickup is involved, the user can be provided with the operation option of whether to enable the reminder service, for example, as shown in Figure 3. As shown in -1, after the user has placed an order for an order, the above-mentioned operation option 31 can be provided on the order details page. After the user operates the operation option, a "switch" option can be provided. If the user agrees to turn it on, it can be used as the target order, otherwise the corresponding order can be excluded from the service scope if the user does not need the service . In addition, in addition to the option of enabling or disabling, the user can also be provided with operating options for configuring the amount of time in advance of the reminder. For example, as shown in Figure 3-2, the options 32 and 33 can be provided. The "one day before delivery", "the day of delivery" and other options can be provided, and the "custom" option shown in 34 can also be provided. Users can set any amount of lead time according to their actual needs, and so on. This kind of user-configured advance time information can be used to determine specific reminder time information in the subsequent process of generating specific reminder tasks.

S202: Generate a reminder task and determine reminder time information according to the pickup time information associated with the target order;

After determining the target order for which the reminder service needs to be provided, a reminder task can be generated according to the pickup time information associated with the target order, and in addition, specific reminder time information can be determined. Wherein, the pick-up time information associated with the target order may be specifically determined by the user during the order placement process, and may be saved in the specific order detail information.

When generating a specific reminder task based on the above-mentioned pickup time information and determining the specific reminder time, there may be multiple ways. For example, in one manner, the reminder time information may be determined according to the pickup time information associated with the target order and the default amount of lead time. For example, if the default amount of advance time of the system is 1 hour, a time point one hour before the specific pick-up time can be determined as the reminder time.

In addition, as mentioned above, when the user starts the specific reminder service, the advance time of the specific reminder message can also be configured. Therefore, if the specific target order is associated with user configuration information, it can be based on the target order The associated pickup time information and the amount of advance time in the user configuration information determine the reminder time information. For example, if the user needs to be reminded the day before the delivery, the day before the pick-up time can be used as the reminder time, if the user needs to be reminded on the pick-up day, the day of the pick-up day can be used as the reminder time, and so on. Among them, if the pick-up time associated with the order is only accurate to "days", you can set multiple specific reminder time points, whether it is the day before the pick-up or the day of the pick-up day, for example, remind once every hour until The user completes the pickup, and so on.

Furthermore, if the specific pick-up time is accurate to "hours" or even "minutes", the specific reminder time can also be determined based on the geographic location of the user and the distance between the geographic locations associated with the physical store. The length of time required for the user to arrive at the store is predicted, so that the reminder time information can be determined based on the pick-up time information associated with the target order and the predicted length of time required to arrive at the store. For example, if a user’s previous pick-up time for an order is set at 10:30 on September 6th, and based on the user’s current location and the location of the physical store, the user can roughly predict what the user needs to reach the store. The time is about half an hour, you can use 10:00 on September 6 as a reminder time, and so on.

In addition, in actual applications, applications that provide order services for commodity objects may also have a certain relationship with applications that provide itinerary booking services, and users are generating online orders for commodity objects and specify the When picking up the goods in a way, it may be associated with the itinerary booking behavior. For example, a user has booked a certain flight, and at the same time purchased goods from a certain brand of airport stores online, and hopes to pick up the goods at the store before boarding, and so on. In this case, when determining the specific reminder time information, it can also be judged whether the target order is related to the user-related itinerary reservation information. There can be multiple specific judgment methods, for example, the entity associated with the target order can be judged. Whether the address of the store is related to the place of departure or destination in the itinerary reservation information, if it is, it is related to the two, etc. After determining that the itinerary reservation information associated with the user is relevant, the reminder time information may be determined according to the pickup time information associated with the target order and the time information in the itinerary reservation information. For example, if the pick-up time associated with the target order is 10:00 on a certain day, and the departure time of the flight in the itinerary reservation information is 10:45, you can be reminded at 9:00 on the day; if it’s time for the pick-up, but If you still have not picked up the goods, you can also remind you at the time of half an hour before the flight departs, and so on.

S203: Push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.

After the specific reminder task is generated, the reminder notification message can be pushed to the terminal device where the user client associated with the target order is located according to the reminder time. Among them, there can be many specific ways to push the reminder notification message. For example, if the user client associated with the target order is currently in the open state, the message can be directly pushed to the client; or, if the client is closed Status, or background running status, and the user has turned on the system notification function for the client in advance, then the reminder message can also be pushed to the system notification center server associated with the terminal device where the user client is located, and then the server will send the specific message Push to the terminal device, so that even if the terminal device is in the locked screen state, the notification message can be received and displayed in the locked screen state, so that the user can receive the specific notification message in time, for example, this kind of notification message The display method can be shown in Figure 3-3.

After being reminded in the above manner, it is possible to avoid the situation that the user forgets to pick up the goods due to the long time interval between placing the order and picking up the goods. In addition, in the specific implementation, since the user needs to pick up the goods in the physical store, it may be necessary to inquire specific navigation information before going to the physical store. At this time, in the prior art, the user usually needs to open a special map software, input information such as the name or address of the physical store, and then initiate a navigation information query from the current geographic location to the physical store. However, in this way, the user is required to switch back and forth between different clients. Therefore, in order to facilitate the user's query, in an optional implementation manner, when the reminder notification message is provided, the user association can also be obtained. The geographic location information and the geographic location information associated with the physical store; and the navigation information is provided based on the geographic location information associated with the user and the geographic location information associated with the physical store.

Specifically, as shown in Fig. 3-3, an operation option for obtaining navigation information may be provided in the reminder notification message. After a request is received through the operation option, based on the geographic location information associated with the user, and The geographic location information associated with the physical store provides navigation information, as shown in Figure 3-4.

Specifically, when the above navigation information is provided, there may also be multiple ways. For example, in one way, the client in the embodiment of the present application may call up the relevant map system client, and provide the information of the specific physical store to the map. The system, and initiates a request for navigation information from the user's current location to the physical store, and then the map system can display specific navigation information through its client. Or, in another way, an interface for displaying navigation information can be generated in the client in the embodiment of the present application in advance, and the server can obtain the specific navigation information from the backend of the server of the map system, and then display the navigation information in the Display in the interface, and so on.

Through the above method, the user can be reminded to pick up the goods in the store, and navigation information can also be provided to prevent the user from manually switching between different clients.

In addition, in practical applications, when users pick up goods after arriving at a physical store, they usually need to show a pick-up voucher. The pick-up voucher is usually generated when the order is generated and can be displayed in the order details. For example, a user has previously generated an order online through the client and selected the delivery method to pick up the goods at the physical store. At this time, the system can generate a QR code; subsequently, when the user picks up the goods at a specific physical store in the store, You can start the client, find the order in the "My" option, and then click to view the order details page. The details page can include multiple pieces of information, including the "QR code" entry, and then the user selects " Click to view the QR code to show the big picture of the QR code, and the user can show the QR code to the clerk in the physical store or scan the code device to complete the pick-up verification, and then the user can take it away Specific goods.

Through the above method, the user's identity can be verified during the pick-up process, so as to avoid the occurrence of false, false or false claims. However, in the prior art solution, from the user entering the physical store to displaying the pick-up voucher, the user needs to perform multiple operations, and the operation path is relatively long. For this reason, in the preferred embodiment of the present application, in order to shorten the user’s operation path, the user’s behavior can also be predicted to determine whether the user is about to pick up the goods in the physical store. If so, it can be through the associated customer The terminal provides the pick-up voucher information associated with the target order without requiring the user to look up the pick-up voucher information from the order details step by step.

Specifically, there can be multiple ways to determine whether the user is about to pick up the goods in the physical store. For example, the judgment can be made based on whether the current time has reached the time for the user to pick up the goods in the store agreed in the order, or return It can be judged by judging whether the user's current location is in the physical store agreed by him, and so on. Or, it can also be judged from two aspects at the same time, that is, if the current time is within the pickup time range associated with the target order, and the user's current geographic location is within the geographic area associated with the physical store , It is determined that the user is about to pick up the goods in the physical store, and so on.

Specifically, when providing the pick-up voucher information associated with the target order, it may be displayed in a manner such as a pop-up window on the basis of any interface currently being displayed in the client terminal. That is, no matter which specific page is currently displayed in the client (for example, it can be the homepage when the client is just started, or it can be another page the user is currently browsing), as long as it is determined that the user is about to When picking up goods in physical stores, you can display the specific pick-up voucher through a pop-up window, so that users can show the pick-up voucher to complete the pick-up.

Of course, in order to avoid the display of the above-mentioned pick-up voucher information causing excessive interference to the interface currently being displayed in the client, as shown in Figure 4-1, when it is determined that the user is about to pick up the goods in the current physical store, It is also possible to first provide prompt information about displaying the pick-up voucher in the top or bottom area of the current page of the client. As shown at 41, the area occupied by the prompt information is relatively small. Therefore, it is possible to avoid excessive occlusion of the content on the current page. After that, after receiving the user's display request based on the prompt information, the detailed information of the pick-up voucher is displayed in the central area of the current page and other places through a pop-up window, etc., as shown in Figure 4-2. Shown is the big picture of the QR code, and so on. It can be seen that through the prediction of user behavior, it can be judged whether the user is about to pick up the goods in the physical store. If so, you can directly provide the pick-up voucher information on the basis of the current page of the client to facilitate the user by showing the pick-up The certificate is used to complete the pick-up, so as to shorten the user's operation path and improve the pick-up efficiency.

It should be noted that, in practical applications, specifically when a specific pick-up reminder message is provided to a user associated with an order, under normal circumstances, the specific associated user may be the user who is the creator of the target order. That is, a user A creates an order and chooses to pick it up at the store at a certain point in the future. Normally, it is the user A who picks up the goods at the store by himself. Therefore, the relevant reminder information is provided by default to The creator user A is fine.

In other embodiments of the present application, the function of picking up goods by others may also be provided. In other words, if a user A creates an order and chooses to pick up the goods in the store at a certain time in the future, and the user A may not be convenient to pick up the goods in the store when the future time is about to come. , It can be picked up by other users. At this time, the pick-up reminder information in the embodiment of the present application may be provided to other users associated with the user A.

Specifically, when determining the user associated with the order creator user, there can be multiple ways. For example, in one way, the system can provide interpersonal relationship label information according to the interpersonal relationship between different users. For example, users who have a relative or friend relationship with a certain user A may include B, C, D, etc., and those who have a colleague relationship may include E, F, and so on. These interpersonal relationship tags can be calibrated by the user, or can also be determined by the system based on the user's historical behavior records, user profile information provided during registration, and so on. In this way, when user A creates a certain target order and chooses to pick up the goods at the store at a certain point in the future, specifically when providing pickup reminder information, he can also send to the aforementioned users B, C, D, E, F, etc. Send relevant reminders.

Of course, the number of other users who have various interpersonal relationships with a user may be very large. In this case, when specific pickup reminders are provided, if each associated user is notified, there may be no necessary. Therefore, in an alternative implementation manner, some users may also be selected from these other users to be notified of pick-up on behalf of the goods. For example, in one way, the itinerary reservation information of other users can be judged. If a certain user is associated with the creator user through a certain interpersonal relationship, and the association is related to the reminder time and the entity Store-related itinerary reservation information can provide the user with reminder information for picking up the goods. For example, the physical store corresponding to the target order is an airport store of a certain brand, and the reminder time is 10:00 on a certain day, and a relative or friend of the creator user of the target order happens to book a certain flight on that day, and the flight arrives at the airport When the time is 10:45, you can send a pick-up reminder message to the relatives and friends, and the relatives and friends can pick up the specific goods on their behalf, and so on.

In addition to determining which users specifically need to provide reminder messages for picking up goods based on the itinerary reservation information, reminders can also be based on the geographic location information of the user. That is to say, if a certain user is associated with the creator user through a certain interpersonal relationship, and when the reminder time comes, the geographic location is within the geographic location preset range associated with the physical store, Then, the user can be provided with a reminder message for picking up the goods, and the user can pick up the related goods on his behalf. For example, a user A creates an order, associates it with a certain store, and specifies to pick up the goods at the store at a certain time in the future, and when the specific reminder time comes, the user A may not be near the store, or even at In other places, it can be judged whether other users who have some kind of interpersonal relationship with user A have user B located near the store, and if so, the user B can be provided with a reminder message to pick up the goods, and so on.

Furthermore, in addition to determining the users who can receive on behalf of the users who are associated with the order creator user through a certain interpersonal relationship, the determination can also be done in other ways. For example, when the creator user creates an order and chooses to pick up the goods at the store, the associated user set can be specified or created. Among them, the specified user set may be a user group created in advance through an associated social network, etc., for example, a certain user is associated with a certain user group in an associated social network, including a group of relatives and friends, a group of colleagues, etc. , You can designate users in this group as users who can claim on their behalf. Or, you can create a temporary user group by creating a user group in an associated social network, and designating users in the group as users who can claim on their behalf, and so on. In this way, when a pickup reminder message is provided, it is possible to determine a target user who is suitable for pickup on behalf of the user based on the itinerary reservation information and geographic location information associated with the users in these user sets, and provide a specific reminder message to them.

Of course, for the above-mentioned situation where other users pick up the goods on behalf of others, after sending a reminder message to the picking user, if the picking user confirms that the picking is available, the order creator user can also confirm it. After being collected by the user, the user can then provide the user with information such as a pick-up voucher. Wherein, when the creator user confirms, the authorized user can also be authorized, for example, the authorization can be specifically performed through the e-passport information (such as number, etc.) or other methods. In this way, when picking up the goods, you can also show your e-passport information to confirm your identity, and so on.

In addition, in the above-mentioned case where other users take the goods on their behalf, such other users can also be provided with link information about the commodity objects associated in the specific order, so that user drainage can be realized. Moreover, if the user is also interested in the product object during the process of picking up the goods on behalf of the user, he can directly use the link information to perform online purchase and payment operations, which facilitates user operations and shortens the user's operation path.

In short, in the embodiments of this application, for the scenarios of placing orders online and picking up goods in physical stores, a reminder task can be generated according to the agreed store pickup time, and specific reminder notifications can be pushed to the user at the specific reminder time news. In this way, it is possible to avoid the situation that users forget to pick up the goods at the store due to the long time interval between placing an order and picking up the goods, thereby avoiding the occupation of storage and management resources in the physical store by too many overdue items , But also improve the user experience.

Example two

This second embodiment corresponds to the first embodiment. From the perspective of the client, an order information processing method is provided. In this method, the client receives a reminder message provided by the server when the client is running in the foreground. The situation is introduced. Specifically, referring to FIG. 5, the method may specifically include:

S501: Receive a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store and is in a state that has not yet been picked up. status;

S502: Display the reminder message.

Example three

The third embodiment also corresponds to the first embodiment. From the perspective of the client, the user's configuration process of the reminder service is introduced. Specifically, the third embodiment provides an order information processing method. Referring to FIG. 6, the method may include:

S601: Provide an order information display interface;

S602: If the delivery method associated with the order is that the user picks up the goods at a physical store and the goods are not yet picked up, provide an operation option for starting the reminder service;

S603: After receiving the user's operation information through the operation option, it is submitted to the server, so that the server generates a reminder task according to the pickup time information associated with the target order, and sends it to the target order according to the reminder time information. The terminal device where the associated user client is located pushes a reminder notification message.

During specific implementation, an operation option for configuring the amount of advance time of the push reminder message can also be provided; after receiving the advance amount of time configuration information through this operation option, it can be submitted to the server so that the server can follow the configuration The amount of time in advance determines the reminder time information.

Example four

In the foregoing first to third embodiments, it is mentioned that the user behavior is predicted to determine whether the user is about to pick up the goods in the physical store. If so, the pick-up voucher information can be displayed directly through the page currently displayed on the client side. Shorten the user's operation path. In specific implementation, the above-mentioned solution can also exist alone, without having to rely on the previous reminder of the user's pick-up time. Therefore, the fourth embodiment also provides an order information processing method. Referring to FIG. 7, the method may specifically include:

S701: Determine a target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

S702: Determine whether the user is about to pick up the goods in the physical store;

S703: If yes, and the associated client is in the foreground running state, push the pick-up voucher information associated with the target order to the client, so that the client can provide the pick-up on the currently displayed page Credential information.

Among them, the so-called in the foreground running state may specifically refer to a state where the client has just been started, or the client has been started and is being browsed by the user. Among them, the currently displayed page may include the client homepage, or may also include any page being browsed by the user, and so on.

Example four

The fourth embodiment corresponds to the third embodiment. From the perspective of the client, an order information processing method is provided. Referring to FIG. 8, the method may specifically include:

S801: In the process of displaying the current page, receive the pick-up voucher information about the target order provided by the server, where the delivery method associated with the target order is that the user picks up the goods at a physical store and is in a state of not picking up the goods. Provided by the server after judging that the user is about to pick up the goods in the physical store;

S802: Provide the pick-up voucher information based on the current page.

Specifically, when providing the pick-up voucher information based on the current page, in order to avoid excessive influence on the content displayed on the current page, you can first provide information about displaying the information in the top or bottom area of the current page. Prompt information of the pick-up voucher; after receiving a display request from the user on the basis of the prompt information, the detailed information of the pick-up voucher is displayed on the current page by means of a pop-up window.

Regarding the unspecified parts in the foregoing Embodiment 2 to Embodiment 5, please refer to the record in the foregoing Embodiment 1, and will not be repeated here.

Corresponding to Embodiment 1, the embodiment of the present application also provides an order information processing device. Referring to FIG. 9, the device may include:

The order determining unit 901 is configured to determine a target order related to a physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

The task generating unit 902 is configured to generate a reminder task and determine reminder time information according to the pickup time information associated with the target order;

The reminder notification unit 903 is configured to push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.

In specific implementation, the task generating unit may determine the reminder time information in the following manner:

The reminder time information is determined according to the pickup time information associated with the target order and the default amount of lead time.

Alternatively, the task generating unit may also determine the reminder time information in the following manner:

The reminder time information is determined according to the pickup time information associated with the target order and the amount of advance time in the user configuration information.

Furthermore, the task generating unit may also determine the reminder time information in the following manner:

According to the geographic location of the user and the distance between the geographic locations associated with the physical store, predict the length of time required for the user to arrive at the store;

The reminder time information is determined according to the pick-up time information associated with the target order and the predicted length of time required to arrive at the store.

In addition, the task generating unit may also determine the reminder time information in the following manner:

Judging whether the target order is related to the itinerary reservation information associated with the user;

If so, the reminder time information is determined according to the pickup time information associated with the target order and the time information in the itinerary reservation information.

During specific implementation, the device may also include:

The geographic location information obtaining unit is configured to obtain the geographic location information of the user and the geographic location information associated with the physical store when the reminder notification message is provided;

The navigation information providing unit is configured to provide navigation information based on the geographic location information where the user is located and the geographic location information associated with the physical store.

Specifically, the navigation information providing unit may specifically include:

The operation option providing subunit is used to provide operation options for obtaining navigation information in the reminder notification message;

The navigation information display subunit is configured to provide navigation information according to the geographic location information associated with the user and the geographic location information associated with the physical store after receiving the request through the operation option.

In addition, the device may also include:

The judging unit is used to judge whether the user is about to pick up the goods in the physical store;

The pick-up voucher push unit, which is used to push the pick-up voucher information associated with the target order to the client if it is and the associated client is running in the foreground, so that the client can display the page currently displayed by the client Provide the information of the pick-up voucher in.

Wherein, the judgment unit may be specifically used for:

If the current time is within the pickup time range associated with the target order, and/or the user's current geographic location is within the geographic area associated with the physical store, it is determined that the user is about to be in the physical store Pick up.

In specific implementation, the reminder notification unit may be specifically used for:

Push a reminder notification message to the terminal device where the user client of the creator of the target order is located.

Alternatively, the reminder notification unit may be specifically configured to push a reminder notification message to the terminal device where the associated user client of the creator user of the target order is located.

Wherein, the associated users of the creator user include: users who are associated with the creator user through a certain interpersonal relationship.

Specifically, the associated users of the creator user include users who are associated with the creator user through a certain interpersonal relationship, and are associated with the reminder time and travel reservation information related to the physical store.

Alternatively, the associated users of the creator user include: being associated with the creator user through a certain interpersonal relationship, and when the reminder time comes, the geographic location is located at the geographic location associated with the physical store Users within the preset range.

Alternatively, the associated users of the creator user include users in a user set designated or created by the creator user during the creation of the target order.

During specific implementation, the device may also include:

The confirmation notification unit is configured to provide a notification message and operation options for confirmation to the creator user after receiving a request from the user associated with the creator user to pick up the goods associated with the target order;

The voucher sending unit is configured to, after receiving the confirmation message of the creator user, push the pickup voucher information associated with the target order to the client corresponding to the user associated with the creator user.

The link information providing unit is configured to provide the user associated with the creator user with the commodity object link information associated with the target order.

Corresponding to the second embodiment, the embodiment of the present application also provides an order information processing device. Referring to FIG. 10, the device may specifically include:

The reminder message receiving unit 1001 is configured to receive a reminder message pushed by the server, the reminder message is generated according to the pickup time associated with the target order, and the delivery method associated with the target order is that the user picks up the goods at a physical store. And is in a state of not yet picked up;

The reminder message display unit 1002 is used to display the reminder message.

Corresponding to the third embodiment, the embodiment of the present application also provides an order information processing device. Referring to FIG. 11, the device may specifically include:

The display interface providing unit 1101 is used to provide an order information display interface;

The operation option providing unit 1102 is configured to provide an operation option for starting the reminder service if the delivery method associated with the order is that the user picks up the goods at a physical store and the goods are not yet picked up;

The operation information submission unit 1103 is configured to receive the user's operation information through the operation option and submit it to the server, so that the server generates a reminder task according to the pickup time information associated with the target order, and based on the reminder time The information pushes a reminder notification message to the terminal device where the user client associated with the target order is located.

In specific implementation, it also includes:

The configuration option providing unit is used to provide operation options for configuring the amount of advance time of the push reminder message;

The configuration information submission unit is configured to receive the advance time amount configuration information through the operation option and submit it to the server, so that the server determines the reminder time information according to the configured advance time amount.

Corresponding to the fourth embodiment, the embodiment of the present application also provides an order information processing device. Referring to FIG. 12, the device may specifically include:

The order determination unit 1201 is configured to determine a target order related to a physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

The determining unit 1202 is configured to determine whether the user is about to pick up the goods in the physical store;

The credential information pushing unit 1203 is configured to, if yes, and the associated client terminal is running in the foreground, push the pick-up credential information associated with the target order to the client terminal, so that the client terminal displays the page currently displayed Provide the information of the pick-up voucher in.

Corresponding to Embodiment 5, this embodiment of the present application also provides an order information processing device. Referring to FIG. 13, the device may specifically include:

The voucher information receiving unit 1301 is used to receive the pick-up voucher information about the target order provided by the server during the process of displaying the current page, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is in The state of not yet picked up, which is provided by the server after judging that the user is about to pick up the goods in the physical store;

The voucher information display unit 1302 is configured to provide the pick-up voucher information based on the current page.

The credential information display unit may be specifically used for:

Provide prompt information about displaying the pick-up voucher in the top or bottom area of the current page;

After receiving the user's display request on the basis of the prompt information, the detailed information of the pick-up voucher is displayed in the current page by means of a pop-up window.

In addition, an embodiment of the present application also provides an electronic device, including:

One or more processors; and

A memory associated with the one or more processors, where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

Generate a reminder task and determine reminder time information according to the pickup time information associated with the target order;

Push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.

or,

Receiving a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods;

Display the reminder message.

or,

Provide order information display interface;

If the delivery method associated with the order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods, an operation option for starting the reminder service is provided;

After receiving the user's operation information through the operation option, it is submitted to the server so that the server generates a reminder task according to the pickup time information associated with the target order, and sends it to the target order associated with the target order according to the reminder time information. The terminal device where the user client is located pushes a reminder notification message.

or,

Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

Determine whether the user is about to pick up the goods in the physical store;

If it is, and the associated client is in the foreground running state, push the pick-up voucher information associated with the target order to the client, so that the client can provide the pick-up voucher information on the currently displayed page .

or,

In the process of displaying the current page, receiving the pick-up voucher information about the target order provided by the server, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods. Provided by the server after judging that the user is about to pick up the goods in the physical store;

Provide the pick-up voucher information based on the current page.

Among them, FIG. 14 exemplarily shows the architecture of an electronic device. For example, the device 1400 can be a mobile phone, a computer, a digital broadcasting terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, or a personal digital assistant. , Aircraft, etc.

14, the device 1400 may include one or more of the following components: a processing component 1402, a memory 1404, a power supply component 1406, a multimedia component 1408, an audio component 1410, an input/output (I/O) interface 1412, a sensor 1414, and Communication component 1416.

The processing component 1402 generally controls the overall operations of the device 1400, such as operations associated with display, telephone calls, data communications, camera operations, and recording operations. The processing component 1402 may include one or more processors 1420 to execute instructions to complete all or part of the steps of the method provided by the technical solution of the present disclosure. In addition, the processing component 1402 may include one or more modules to facilitate the interaction between the processing component 1402 and other components. For example, the processing component 1402 may include a multimedia module to facilitate the interaction between the multimedia component 1408 and the processing component 1402.

The memory 1404 is configured to store various types of data to support the operation of the device 1400. Examples of these data include instructions for any application or method operating on the device 1400, contact data, phone book data, messages, pictures, videos, etc. The memory 1404 can be implemented by any type of volatile or non-volatile storage device or their combination, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable and Programmable read only memory (EPROM), programmable read only memory (PROM), read only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk.

The power supply component 1406 provides power for various components of the device 1400. The power supply component 1406 may include a power management system, one or more power supplies, and other components associated with the generation, management, and distribution of power for the device 1400.

The multimedia component 1408 includes a screen that provides an output interface between the device 1400 and the user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). If the screen includes a touch panel, the screen may be implemented as a touch screen to receive input signals from the user. The touch panel includes one or more touch sensors to sense touch, sliding, and gestures on the touch panel. The touch sensor can not only sense the boundary of the touch or slide action, but also detect the duration and pressure related to the touch or slide operation. In some embodiments, the multimedia component 1408 includes a front camera and/or a rear camera. When the device 1400 is in an operation mode, such as a shooting mode or a video mode, the front camera and/or the rear camera can receive external multimedia data. Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capabilities.

The audio component 1410 is configured to output and/or input audio signals. For example, the audio component 1410 includes a microphone (MIC). When the device 1400 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode, the microphone is configured to receive external audio signals. The received audio signal may be further stored in the memory 1404 or transmitted via the communication component 1416. In some embodiments, the audio component 1410 further includes a speaker for outputting audio signals.

The I/O interface 1412 provides an interface between the processing component 1402 and a peripheral interface module. The peripheral interface module may be a keyboard, a click wheel, a button, and the like. These buttons may include, but are not limited to: home button, volume button, start button, and lock button.

The sensor 1414 includes one or more sensors, which are used to provide the device 1400 with various aspects of status assessment. For example, the sensor 1414 can detect the on/off status of the device 1400 and the relative positioning of components. For example, the component is the display and the keypad of the device 1400. The sensor 1414 can also detect the position change of the device 1400 or a component of the device 1400. The presence or absence of contact with the device 1400, the orientation or acceleration/deceleration of the device 1400, and the temperature change of the device 1400. The sensor 1414 may include a proximity sensor configured to detect the presence of nearby objects when there is no physical contact. The sensor 1414 may also include a light sensor, such as a CMOS or CCD image sensor, for use in imaging applications. In some embodiments, the sensor 1414 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor or a temperature sensor.

The communication component 1416 is configured to facilitate wired or wireless communication between the device 1400 and other devices. The device 1400 can access a wireless network based on a communication standard, such as WiFi, 2G, or 3G, or a combination thereof. In an exemplary embodiment, the communication component 1416 receives a broadcast signal or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 1416 further includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module can be implemented based on radio frequency identification (RFID) technology, infrared data association (IrDA) technology, ultra-wideband (UWB) technology, Bluetooth (BT) technology and other technologies.

In an exemplary embodiment, the device 1400 may be implemented by one or more application specific integrated circuits (ASIC), digital signal processors (DSP), digital signal processing devices (DSPD), programmable logic devices (PLD), field programmable A gate array (FPGA), controller, microcontroller, microprocessor, or other electronic components are implemented to implement the above methods.

In an exemplary embodiment, there is also provided a non-transitory computer-readable storage medium including instructions, such as a memory 1404 including instructions, which can be executed by the processor 1420 of the device 1400 to complete the method provided by the technical solutions of the present disclosure . For example, the non-transitory computer-readable storage medium may be ROM, random access memory (RAM), CD-ROM, magnetic tape, floppy disk, optical data storage device, etc.

From the description of the foregoing implementation manners, it can be known that those skilled in the art can clearly understand that this application can be implemented by means of software plus a necessary general hardware platform. Based on this understanding, the technical solution of this application essentially or the part that contributes to the existing technology can be embodied in the form of a software product, and the computer software product can be stored in a storage medium, such as ROM/RAM, magnetic disk , CD-ROM, etc., including a number of instructions to enable a computer device (which may be a personal computer, a server, or a network device, etc.) to execute the methods described in the various embodiments or some parts of the embodiments of the present application.

The various embodiments in this specification are described in a progressive manner, and the same or similar parts between the various embodiments can be referred to each other, and each embodiment focuses on the differences from other embodiments. In particular, for the system or the system embodiment, since it is basically similar to the method embodiment, the description is relatively simple, and for related parts, please refer to the part of the description of the method embodiment. The system and system embodiments described above are merely illustrative, where the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, It can be located in one place, or it can be distributed to multiple network units. Some or all of the modules can be selected according to actual needs to achieve the objectives of the solutions of the embodiments. Those of ordinary skill in the art can understand and implement it without creative work.

The above provides a detailed introduction to the order information processing method, device and electronic equipment provided in this application. Specific examples are used in this article to explain the principles and implementation of this application. The description of the above embodiments is only used to help understand this application. The method of application and its core idea; meanwhile, for those of ordinary skill in the art, according to the idea of this application, there will be changes in the specific implementation and the scope of application. In summary, the content of this specification should not be construed as a limitation on this application.

Claims (33)

1. An order information processing method, characterized in that it comprises:

   Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

   Generate a reminder task and determine reminder time information according to the pickup time information associated with the target order;

   Push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.
2. The method according to claim 1, wherein the reminder time information is determined in the following manner:

   The reminder time information is determined according to the pickup time information associated with the target order and the default amount of lead time.
3. The method according to claim 1, wherein the reminder time information is determined in the following manner:

   The reminder time information is determined according to the pickup time information associated with the target order and the amount of time in advance in the user configuration information.
4. The method according to claim 1, wherein the reminder time information is determined in the following manner:

   According to the geographic location of the user and the distance between the geographic locations associated with the physical store, predict the length of time required for the user to arrive at the store;

   The reminder time information is determined according to the pick-up time information associated with the target order and the predicted length of time required to arrive at the store.
5. The method according to claim 1, wherein the reminder time information is determined in the following manner:

   Judging whether the target order is related to the itinerary reservation information associated with the user;

   If so, the reminder time information is determined according to the pickup time information associated with the target order and the time information in the itinerary reservation information.
6. The method according to claim 1, further comprising:

   When providing the reminder notification message, obtain the geographic location information of the user and the geographic location information associated with the physical store;

   Provide navigation information according to the geographic location information where the user is located and the geographic location information associated with the physical store.
7. The method according to claim 6, wherein said providing navigation information comprises:

   Providing operation options for obtaining navigation information in the reminder notification message;

   After receiving the request through the operation option, navigation information is provided based on the geographic location information associated with the user and the geographic location information associated with the physical store.
8. The method according to claim 1, further comprising:

   Determine whether the user is about to pick up the goods in the physical store;

   If it is, and the associated client is in the foreground running state, push the pick-up voucher information associated with the target order to the client, so that the client can provide the pick-up voucher information on the currently displayed page .
9. The method according to claim 8, wherein the judging whether the user is about to pick up the goods in the physical store comprises:

   If the current time is within the pickup time range associated with the target order, and/or the user's current geographic location is within the geographic area associated with the physical store, then it is determined that the user is about to be in the physical store Pick up.
10. The method according to any one of claims 1 to 9, wherein the pushing a reminder notification message to the terminal device where the user client associated with the target order is located comprises:

    Push a reminder notification message to the terminal device where the user client of the creator of the target order is located.
11. The method according to any one of claims 1 to 9, wherein the pushing a reminder notification message to the terminal device where the user client associated with the target order is located comprises:

    Push a reminder notification message to the terminal device where the associated user client of the creator user of the target order is located.
12. The method according to claim 11, wherein the associated users of the creator user comprise: users who are associated with the creator user through a certain interpersonal relationship.
13. The method according to claim 11, wherein the associated user of the creator user comprises: being associated with the creator user through a certain interpersonal relationship, and is associated with the reminder time and the The user of the itinerary reservation information related to the physical store.
14. The method according to claim 11, wherein the associated user of the creator user comprises: being associated with the creator user through a certain interpersonal relationship, and when the reminder time comes, where A user whose geographic location is within a preset geographic location associated with the physical store.
15. The method according to claim 11, wherein the associated users of the creator user include users in a user set designated or created by the creator user during the creation of the target order.
16. The method according to claim 11, further comprising:

    After receiving a request from the user associated with the creator user to pick up the goods associated with the target order, provide the creator user with a notification message and operation options for confirmation;

    After receiving the confirmation message of the creator user, push the pick-up voucher information associated with the target order to the client corresponding to the user associated with the creator user.
17. The method according to claim 11, further comprising:

    Provide the user associated with the creator user with link information of the commodity object associated with the target order.
18. An order information processing method, characterized in that it comprises:

    Receiving a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods;

    Display the reminder message.
19. An order information processing method, characterized in that it comprises:

    Provide order information display interface;

    If the delivery method associated with the order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods, an operation option for starting the reminder service is provided;

    After receiving the user's operation information through the operation option, it is submitted to the server, so that the server generates a reminder task according to the pickup time information associated with the target order, and sends the user customer associated with the target order according to the reminder time information The terminal device where the terminal is located pushes a reminder notification message.
20. The method according to claim 19, further comprising:

    Provides operation options for configuring the amount of time in advance of the push notification message;

    After receiving the advance time amount configuration information through this operation option, it is submitted to the server, so that the server can determine the reminder time information according to the configured advance time amount.
21. An order information processing method, characterized in that it comprises:

    Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

    Determine whether the user is about to pick up the goods in the physical store;

    If it is, and the associated client is in the foreground running state, push the pick-up voucher information associated with the target order to the client, so that the client can provide the pick-up voucher information on the currently displayed page .
22. An order information processing method, characterized in that it comprises:

    In the process of displaying the current page, receiving the pick-up voucher information about the target order provided by the server, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods. Provided by the server after judging that the user is about to pick up the goods in the physical store;

    Provide the pick-up voucher information based on the current page.
23. The method according to claim 22, wherein said providing said pick-up voucher information based on said current page comprises:

    Provide prompt information about displaying the pick-up voucher in the top or bottom area of the current page;

    After receiving the user's display request on the basis of the prompt information, the detailed information of the pick-up voucher is displayed in the current page by means of a pop-up window.
24. An order information processing device, characterized in that it comprises:

    The order determination unit is used to determine a target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

    The task generating unit is configured to generate a reminder task and determine the reminder time information according to the pickup time information associated with the target order;

    The reminder notification unit is configured to push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.
25. An order information processing device, characterized in that it comprises:

    The reminder message receiving unit is configured to receive a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store, and Is in a state of not yet picked up;

    The reminder message display unit is used to display the reminder message.
26. An order information processing device, characterized in that it comprises:

    The display interface providing unit is used to provide the order information display interface;

    The operation option providing unit is configured to provide an operation option for starting the reminder service if the delivery method associated with the order is that the user picks up the goods at a physical store and the goods are not yet picked up;

    The operation information submission unit is configured to receive the user's operation information through the operation option and submit it to the server, so that the server generates a reminder task according to the pickup time information associated with the target order, and sends the reminder to the user based on the reminder time information. The terminal device where the user client associated with the target order is located pushes a reminder notification message.
27. An order information processing device, characterized in that it comprises:

    The order determination unit is used to determine a target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

    The judging unit is used to judge whether the user is about to pick up the goods in the physical store;

    The credential information pushing unit is used to push the pick-up credential information associated with the target order to the client if it is and the associated client is running in the foreground, so that the client can be on the currently displayed page Provide the information of the pick-up voucher.
28. An order information processing device, characterized in that it comprises:

    The voucher information receiving unit is used to receive the pick-up voucher information about the target order provided by the server during the process of displaying the current page, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is not yet available The status of pick-up, which is provided by the server after judging that the user is about to pick up the product in the physical store;

    The voucher information display unit is configured to provide the pick-up voucher information based on the current page.
29. An electronic device, characterized in that it comprises:

    One or more processors; and

    A memory associated with the one or more processors, where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

    Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

    Generate a reminder task and determine reminder time information according to the pickup time information associated with the target order;

    Push a reminder notification message to the terminal device where the user client associated with the target order is located according to the reminder time.
30. An electronic device, characterized in that it comprises:

    One or more processors; and

    A memory associated with the one or more processors, where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

    Receiving a reminder message pushed by the server, the reminder message is generated according to the pick-up time associated with the target order, wherein the delivery method associated with the target order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods;

    Display the reminder message.
31. An electronic device, characterized in that it comprises:

    One or more processors; and

    A memory associated with the one or more processors, where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

    Provide order information display interface;

    If the delivery method associated with the order is that the user picks up the goods at a physical store and is in a state of not yet picking up the goods, an operation option for starting the reminder service is provided;

    After receiving the user's operation information through the operation option, it is submitted to the server, so that the server generates a reminder task according to the pickup time information associated with the target order, and sends the user customer associated with the target order according to the reminder time information The terminal device where the terminal is located pushes a reminder notification message.
32. An electronic device, characterized in that it comprises:

    One or more processors; and

    A memory associated with the one or more processors, where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

    Determine the target order related to the physical store, and the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods;

    Determine whether the user is about to pick up the goods in the physical store;

    If it is, and the associated client is in the foreground running state, push the pick-up voucher information associated with the target order to the client, so that the client can provide the pick-up voucher information on the currently displayed page .
33. An electronic device, characterized in that it comprises:

    One or more processors; and

    A memory associated with the one or more processors, where the memory is used to store program instructions, and when the program instructions are read and executed by the one or more processors, perform the following operations:

    In the process of displaying the current page, receiving the pick-up voucher information about the target order provided by the server, wherein the delivery method associated with the target order is that the user picks up the goods at the physical store and is in a state of not yet picking up the goods. Provided by the server after judging that the user is about to pick up the goods in the physical store;

    Provide the pick-up voucher information based on the current page.

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