CN106228374A - Queuing service method and apparatus - Google Patents
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- CN106228374A CN106228374A CN201610592582.6A CN201610592582A CN106228374A CN 106228374 A CN106228374 A CN 106228374A CN 201610592582 A CN201610592582 A CN 201610592582A CN 106228374 A CN106228374 A CN 106228374A
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Abstract
The disclosure is directed to a kind of queuing service method and apparatus, described method includes: after receiving Client-initiated service request, judge whether the current queueing condition of user meets pre-conditioned, when current queueing condition meets pre-conditioned, push recommendation information to user, obtain, by recommendation information, the service that service request is corresponding for user.The disclosure can be implemented in user and is in when waiting in line state the solution channel recommending other to user, minimizing user's queue waiting time, raising Consumer's Experience.
Description
Technical field
It relates to internet, applications field, particularly relate to queuing service method and apparatus.
Background technology
The platform etc. of current most of network selling platform or offer consultancy service is required for the support of customer service system, people
In the case of work customer service resource-constrained, when the contact customer service system that has many consumers obtains service, customer service system is busy, and user is only
Can be in the state waited in line, customer service system cannot provide the user service in time.
Summary of the invention
For overcoming problem present in correlation technique, the disclosure provides a kind of queuing service method and apparatus.Described technology
Scheme is as follows:
First aspect according to disclosure embodiment, it is provided that a kind of queuing service method, including:
After receiving Client-initiated service request, it is judged that whether the current queueing condition of described user meets pre-conditioned；
When current queueing condition meets pre-conditioned, push recommendation information to described user, pass through for described user
Described recommendation information obtains the service that described service request is corresponding.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: receiving Client-initiated clothes
After business request, by judging that user pushes recommendation information to user when current queueing condition meets pre-conditioned so that Yong Hutong
Cross recommendation information and obtain the service that service request is corresponding, thus may be implemented in user and be in when waiting in line state and recommend other
Solve channel to user, minimizing user's queue waiting time, raising Consumer's Experience.
Optionally, described recommendation information is forum's network address that described service request is corresponding, clicks on described for described user
Forum's network address enters corresponding forum, obtains, by forum, the service that described service request is corresponding.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: by asking to user's Push Service
Seek corresponding forum's network address so that user clicks on forum's network address and enters corresponding forum, obtain service request correspondence by forum
Service, thus may be implemented in user and be in when waiting in line state the solution channel recommending other to user, reduce user row
Team's waiting time, improve Consumer's Experience.
Further, described before described user pushes recommendation information, also include:
The forum network address corresponding with described service request is searched according to described service request.
Optionally, described recommendation information is the network address of robot assistant.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: by pushing robot to user
The network address of assistant, user can obtain the solution of service request by robot assistant, and which can also solve to use in time
The problem at family, reduces the time that user waits.
Further, described current queueing condition is current queue number, the described pre-conditioned number threshold value for presetting；
Or,
Described current queueing condition is the current waiting time, the described pre-conditioned time threshold for presetting；Or,
Described current queueing condition is current queue number and current waiting time, the described pre-conditioned number for presetting
Any or all in threshold value and default time threshold.
Further, also include: distribute to one queue number of described user, and show current queue number and/or
The current waiting time.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: by showing current queue number
And/or current waiting time, such that it is able to make user know current queue number and/or current waiting time, and then according to working as
Front queue number and/or current waiting time choose whether to use recommendation information to obtain the solution of problem.
Second aspect according to disclosure embodiment, it is provided that a kind of queuing service device, including:
Judge module, is configured to after receiving Client-initiated service request, it is judged that described user currently queues up shape
It is pre-conditioned whether state meets；
Processing module, is configured to when described judge module judges that current queueing condition meets pre-conditioned, to institute
State user and push recommendation information, obtain, by described recommendation information, the service that described service request is corresponding for described user.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: receiving Client-initiated clothes
After business request, by judging that user pushes recommendation information to user when current queueing condition meets pre-conditioned so that Yong Hutong
Cross recommendation information and obtain the service that service request is corresponding, thus may be implemented in user and be in when waiting in line state and recommend other
Solve channel to user, minimizing user's queue waiting time, raising Consumer's Experience.
Optionally, described recommendation information is forum's network address that described service request is corresponding, clicks on described for described user
Forum's network address enters corresponding forum, obtains, by forum, the service that described service request is corresponding.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: by asking to user's Push Service
Seek corresponding forum's network address so that user clicks on forum's network address and enters corresponding forum, obtain service request correspondence by forum
Service, thus may be implemented in user and be in when waiting in line state the solution channel recommending other to user, reduce user row
Team's waiting time, improve Consumer's Experience.
Further, also include: search module, be configured to push recommendation information in described processing module to described user
Before, the forum network address corresponding with described service request is searched according to described service request.
Optionally, described recommendation information is the network address of robot assistant.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: by pushing robot to user
The network address of assistant, user can obtain the solution of service request by robot assistant, and which can also solve to use in time
The problem at family, reduces the time that user waits.
Further, described current queueing condition is current queue number, the described pre-conditioned number threshold value for presetting；
Or,
Described current queueing condition is the current waiting time, the described pre-conditioned time threshold for presetting；Or,
Described current queueing condition is current queue number and current waiting time, the described pre-conditioned number for presetting
Any or all in threshold value and default time threshold.
Further, also include:
Distribution module, is configured to distribute to one queue number of described user；
Display module, is display configured to current queue number and/or current waiting time.
Embodiment of the disclosure that the technical scheme of offer can include following beneficial effect: by showing current queue number
And/or current waiting time, such that it is able to make user know current queue number and/or current waiting time, and then according to working as
Front queue number and/or current waiting time choose whether to use recommendation information to obtain the solution of problem.
It should be appreciated that it is only exemplary and explanatory, not that above general description and details hereinafter describe
The disclosure can be limited.
Accompanying drawing explanation
Accompanying drawing herein is merged in description and constitutes the part of this specification, it is shown that meet the enforcement of the disclosure
Example, and for explaining the principle of the disclosure together with description.
Fig. 1 is the flow chart according to a kind of queuing service method shown in an exemplary embodiment.
Fig. 2 is the flow chart according to a kind of queuing service method shown in an exemplary embodiment.
Fig. 3 is the flow chart according to a kind of queuing service method shown in an exemplary embodiment.
Fig. 4 is the block diagram according to a kind of queuing service device shown in an exemplary embodiment.
Fig. 5 is the block diagram according to a kind of queuing service device shown in another exemplary embodiment.
Fig. 6 is the block diagram according to a kind of queuing service device shown in another exemplary embodiment.
Fig. 7 is the block diagram according to a kind of queuing service device shown in an exemplary embodiment.
By above-mentioned accompanying drawing, it has been shown that the embodiment that the disclosure is clear and definite, hereinafter will be described in more detail.These accompanying drawings
With word, the scope being not intended to be limited disclosure design by any mode is described, but by with reference to specific embodiment being
Those skilled in the art illustrate the concept of the disclosure.
Detailed description of the invention
Here will illustrate exemplary embodiment in detail, its example represents in the accompanying drawings.Explained below relates to
During accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represents same or analogous key element.Following exemplary embodiment
Described in embodiment do not represent all embodiments consistent with the disclosure.On the contrary, they are only with the most appended
The example of the apparatus and method that some aspects that described in detail in claims, the disclosure are consistent.
In the customer service system of current network selling platform or consultation service platform, for reducing cost, artificial customer service provides
Source is limited, and when sending service request when having many consumers to customer service system, customer service system would be at busy state, phase
The solution of pass technology is that user cannot be accessed customer service system or point out user to wait, user can be only in queuing
The state waited, Consumer's Experience is poor, and for solving the problems referred to above, the disclosure provides a kind of queuing service method and apparatus, can be real
User is in when waiting in line state the solution channel recommending other to user, minimizing user's queue waiting time, raising now
Consumer's Experience.Below in conjunction with the accompanying drawings disclosed queuing service method and apparatus is described in detail.
Fig. 1 is the flow chart according to a kind of queuing service method shown in an exemplary embodiment, and the present embodiment is with this row
Team's method of servicing is applied in the client of customer service system illustrate.The client of customer service system can be webpage client
Or mobile device client, the executive agent of the present embodiment can be the server that the client of customer service system is corresponding, this row
Team's method of servicing may include steps of.
In step S101, after receiving Client-initiated service request, it is judged that whether the current queueing condition of user meets
Pre-conditioned.
Specifically, when user enters the client of customer service system, if user clicks on the manual service of the page i.e. to server
Initiate service request, or user clicks on the icon of interactive interface, such as the icon linked up with businessman, i.e. initiate clothes to server
Business request.After server receives the service request of user, the contact staff that detection is the most available free, to determine that user is
No it is in queueing condition.If user is in queueing condition, then judge whether the current queueing condition of user meets pre-conditioned.
Or, the interactive interface input service request that user is provided by the client of customer service system, then server receives
To the service request of user's input, if the client of the customer service system that the client of customer service system is sales platform, user inputs
Service request can be such as the link corresponding to details of inquiry commodity, or the information that inquiry is relevant with commodity,
Or inquire the delivery state of purchase order etc., if the visitor of the ticket booking platform that the client of customer service system is airline
The client of dress system, the service request of user's input can be such as how inquiry child ticket is subscribed, or inquiry target
The remaining ticket information of stroke, or inquiry moves back and changes label Rule Information etc..
Specifically, after server receives Client-initiated service request, the contact staff that detection is the most available free,
If having, then distribution contact staff docks user, if detecting currently without idle contact staff, it is judged that this user currently queues up
It is pre-conditioned whether state meets, and current queueing condition can be current queue number, or the current waiting time, or
Current queue number and current waiting time.When current queueing condition is current queue number, the pre-conditioned number for presetting
Threshold value, the most pre-conditioned for queue number more than 3 people；When current queueing condition is the current waiting time, pre-conditioned is pre-
If time threshold, the most pre-conditioned for the waiting time more than 5 minutes；Current queueing condition is that current queue number is with current
During the waiting time, pre-conditioned can be any or all in the number threshold value preset and the time threshold preset.
In step s 102, when current queueing condition meets pre-conditioned, recommendation information is pushed to user, for user
The service that service request is corresponding is obtained by recommendation information.
Specifically, server is judged when current queueing condition meets pre-conditioned, as judged current queue number
More than 3 people, or the current waiting time was more than 5 minutes, or judged that the two condition is the most satisfied, then push recommendation to user
Information, obtains, by recommendation information, the service that service request is corresponding for user.
Recommendation information therein can be forum's network address that service request is corresponding, clicks on forum's network address for user and enters phase
The forum answered, obtains, by forum, the service that service request is corresponding.Such as user enters forum and seeks help online friend, service request correspondence
Forum be typically all with service request content relevant, as relevant with the problem that user inputs, seek help hence into forum
Online friend can obtain the solution of problem in time, if not having online friend to reply in the short time, service request can feed back to this opinion
The engineer team of altar answers.
Further, in step S102 before user pushes recommendation information, it is also possible to including: search according to service request
The forum network address corresponding with service request.Server can be previously stored with forum's network address that different service request is corresponding, clothes
Business device is before user pushes recommendation information, and the forum network address corresponding with service request is searched in the service request according to receiving.
Optionally, the recommendation information to user's propelling movement can be the network address of robot assistant, and user can be helped by robot
Hands obtains the solution of service request, and which can also solve the problem of user in time, reduces the time that user waits.
Further, in step S102 while user pushes recommendation information or before, it is also possible to including: distribute to
One queue number of user, shows current queue number and/or current waiting time, such that it is able to make user know when front row
Team's number and/or current waiting time, and then choose whether to use recommendation according to current queue number and/or current waiting time
Information obtains the solution of problem.
The present embodiment, after receiving Client-initiated service request, pre-by judging that the current queueing condition of user meets
If pushing recommendation information to user during condition so that user obtains, by recommendation information, the service that service request is corresponding, thus can
Realization recommends other solution channel to user when user is in and waits in line state, reduces user's queue waiting time, carries
High Consumer's Experience.
Use a specific embodiment below, the technical scheme of embodiment of the method shown in Fig. 1 is described in detail.
Fig. 2 is the flow chart according to a kind of queuing service method shown in an exemplary embodiment, and the present embodiment is with this row
Team's method of servicing is applied in the client of customer service system illustrate.The client of customer service system can be webpage client
Or mobile device client, this queuing service method may include steps of.
In step s 201, user enters customer service system client, request server contact contact staff.
Specifically, can be user's manual service of clicking on the page, initiate service request to server.
In step S202, after server receives Client-initiated service request, the visitor that detection is the most available free
Take personnel.
If having, distribution contact staff docks user, if not, performs S203.
In step S203, during currently without idle contact staff, server-assignment to one queue number of user,
Show current queue number and/or current waiting time.
In step S204, server judges whether the current queueing condition of user meets pre-conditioned.
If being unsatisfactory for, the most not carrying out any operation, allowing user continue waiting for, if meeting, then performing S205.Such as judge
Current queue number is more than 3 people, or the current waiting time was more than 5 minutes, or judges that the two condition is the most satisfied, then hold
Row S205.
In step S205, when meeting pre-conditioned, server searches the opinion corresponding with service request according to service request
Altar network address, and to forum's network address of user's Push Service request correspondence.
User clicks on forum's network address and enters corresponding forum, obtains, by forum, the service that service request is corresponding.Such as use
Family enters forum and seeks help online friend, and forum corresponding to service request is typically all relevant with the content of service request, as and user
The problem of input is correlated with, and can obtain the solution of problem in time, if not having net in the short time hence into the forum online friend that seeks help
Friend replys, and the engineer team that service request can feed back to this forum answers.
Optionally, can also is that server pushes the network address of robot assistant to user in step S205, user can pass through
Robot assistant obtains the solution of service request, and which can also solve the problem of user in time, reduces user and waits
Time.
The present embodiment, after receiving Client-initiated service request, pre-by judging that the current queueing condition of user meets
If to forum's network address that the request of user's Push Service is corresponding during condition, user clicks on forum's network address and enters corresponding forum, passes through
Forum obtains the service that service request is corresponding, thus may be implemented in user and be in when waiting in line state the solution canal recommending other
Road, to user, reduces user's queue waiting time, improves Consumer's Experience.
Fig. 3 is the flow chart according to a kind of queuing service method shown in an exemplary embodiment, and the present embodiment is with this row
Team's method of servicing is applied in the client of customer service system illustrate.The client of customer service system can be webpage client
Or mobile device client, this queuing service method may include steps of.
In step S301, the interactive interface input service request that user is provided by the client of customer service system.
Specifically, if the client of the customer service system that the client of customer service system is sales platform, user input service
Request can be such as the link corresponding to details of inquiry commodity, or the information that inquiry is relevant with commodity, or
Inquire delivery state of purchase order etc., if the customer service system of the ticket booking platform that the client of customer service system is airline
Client, the service request of user's input can be such as how inquiry child ticket is subscribed, or inquiry target stroke
Remaining ticket information, or inquiry moves back and changes label Rule Information etc..
Step S301 of the present embodiment is with the difference of step S201 in the embodiment shown in Fig. 2, implements shown in Fig. 2
Example is user's manual service of clicking directly on the customer terminal webpage of customer service system, or clicks on the icon of interactive interface, as with
The icon that businessman is linked up, does not the most input the problem that user wants input.Embodiment illustrated in fig. 3 is user directly inputs service
Request, can be that user comes into customer service system client under this embodiment, goes successively to request connection after being gone for a season
It is that contact staff provides service for it.
In step s 302, after server receives the service request of user's input, the visitor that detection is the most available free
Take personnel.
If having, distribution contact staff docks user, if not, performs S303.
In step S303, during currently without idle contact staff, server-assignment to one queue number of user,
Show current queue number and/or current waiting time.
In step s 304, server judges whether the current queueing condition of user meets pre-conditioned.
If being unsatisfactory for, the most not carrying out any operation, allowing user continue waiting for, if meeting, then performing S305.Such as judge
Current queue number is more than 3 people, or the current waiting time was more than 5 minutes, or judges that the two condition is the most satisfied, then hold
Row S305.
In step S305, server searches the forum network address corresponding with service request according to service request, and to user
Forum's network address that Push Service request is corresponding.
User clicks on forum's network address and enters corresponding forum, obtains, by forum, the service that service request is corresponding.Such as use
Family enters forum and seeks help online friend, and forum corresponding to service request is typically all relevant with the content of service request, as and user
The problem of input is correlated with, and can obtain the solution of problem in time, if not having net in the short time hence into the forum online friend that seeks help
Friend replys, and the engineer team that service request can feed back to this forum answers.
Optionally, can also is that the network address pushing robot assistant to user in step S305, user can pass through robot
Assistant obtains the solution of service request, and which can also solve the problem of user in time, reduces the time that user waits.
The present embodiment, after the service request receiving user's input, pre-by judging that the current queueing condition of user meets
If to forum's network address that the request of user's Push Service is corresponding during condition, user clicks on forum's network address and enters corresponding forum, passes through
Forum obtains the service that service request is corresponding, thus may be implemented in user and be in when waiting in line state the solution canal recommending other
Road, to user, reduces user's queue waiting time, improves Consumer's Experience.
Following for disclosure device embodiment, may be used for performing method of disclosure embodiment.Real for disclosure device
Execute the details not disclosed in example, refer to method of disclosure embodiment.
Fig. 4 is the block diagram according to a kind of queuing service device shown in an exemplary embodiment, with reference to Fig. 4, this device bag
Include:
Judge module 11, is configured to after receiving Client-initiated service request, it is judged that described user currently queues up
It is pre-conditioned whether state meets；
Processing module 12, is configured to when described judge module judges that current queueing condition meets pre-conditioned, to
Described user pushes recommendation information, obtains, by described recommendation information, the service that described service request is corresponding for described user.
Wherein, optionally, it is recommended that information is forum's network address that described service request is corresponding, clicks on described for described user
Forum's network address enters corresponding forum, obtains, by forum, the service that described service request is corresponding.
In sum, the queuing service device that the present embodiment provides, after receiving Client-initiated service request, passes through
Judge that user pushes recommendation information to user when current queueing condition meets pre-conditioned so that user is obtained by recommendation information
The service that service request is corresponding, thus may be implemented in user and be in when waiting in line state the solution channel recommending other to using
Family, reduces user's queue waiting time, improves Consumer's Experience.
Fig. 5 is the block diagram according to a kind of queuing service device shown in another exemplary embodiment, with reference to Fig. 5, this device
On the basis of embodiment illustrated in fig. 4, also include: search module 13, be configured in described processing module 12 to described user
Before pushing recommendation information, search the forum network address corresponding with described service request according to described service request.
In the above-described embodiments, optionally, it is recommended that information is the network address of robot assistant.
Further, current queueing condition is current queue number, the described pre-conditioned number threshold value for presetting；Or
Person,
Described current queueing condition is the current waiting time, the described pre-conditioned time threshold for presetting；Or,
Described current queueing condition is current queue number and current waiting time, the described pre-conditioned number for presetting
Any or all in threshold value and default time threshold.
In sum, the queuing service device that the present embodiment provides, after receiving Client-initiated service request, passes through
Judging forum's network address corresponding to the request of user's Push Service when the current queueing condition of user meets pre-conditioned, user clicks on opinion
Altar network address enters corresponding forum, obtains, by forum, the service that service request is corresponding, thus may be implemented in user and be in queuing
Recommend other solution channel to user during waiting state, reduce user's queue waiting time, improve Consumer's Experience.
Fig. 6 is the block diagram according to a kind of queuing service device shown in another exemplary embodiment, with reference to Fig. 6, this device
On the basis of embodiment illustrated in fig. 5, also include:
Distribution module 14, is configured to distribute to one queue number of described user；
Display module 15, is display configured to current queue number and/or current waiting time.
In sum, the queuing service device that the present embodiment provides, after receiving Client-initiated service request, passes through
Judging forum's network address corresponding to the request of user's Push Service when the current queueing condition of user meets pre-conditioned, user clicks on opinion
Altar network address enters corresponding forum, obtains, by forum, the service that service request is corresponding, thus may be implemented in user and be in queuing
Recommend other solution channel to user during waiting state, reduce user's queue waiting time, improve Consumer's Experience.
About the device in above-described embodiment, wherein modules performs the concrete mode of operation in relevant the method
Embodiment in be described in detail, explanation will be not set forth in detail herein.
Fig. 7 is the block diagram according to a kind of queuing service device shown in an exemplary embodiment.Such as, device 800 is permissible
It is mobile phone, computer, digital broadcast terminal, messaging devices, game console, tablet device, armarium, body-building
Equipment, personal digital assistant etc..
With reference to Fig. 7, device 800 can include following one or more assembly: processes assembly 802, memorizer 804, power supply
Assembly 806, multimedia groupware 808, audio-frequency assembly 810, input/output (I/O) interface 812, sensor cluster 814, Yi Jitong
Letter assembly 816.
Process assembly 802 and generally control the integrated operation of device 800, such as with display, call, data communication, phase
The operation that machine operation and record operation are associated.Process assembly 802 and can include that one or more processor 820 performs to refer to
Order, to complete all or part of step of above-mentioned method.Additionally, process assembly 802 can include one or more module, just
Mutual in process between assembly 802 and other assemblies.Such as, process assembly 802 and can include multi-media module, many to facilitate
Media component 808 and process between assembly 802 mutual.
Memorizer 804 is configured to store various types of data to support the operation at device 800.Showing of these data
Example includes any application program for operation on device 800 or the instruction of method, contact data, telephone book data, disappears
Breath, picture, video etc..Memorizer 804 can be by any kind of volatibility or non-volatile memory device or their group
Close and realize, such as static RAM (SRAM), Electrically Erasable Read Only Memory (EEPROM), erasable compile
Journey read only memory (EPROM), programmable read only memory (PROM), read only memory (ROM), magnetic memory, flash
Device, disk or CD.
The various assemblies that power supply module 806 is device 800 provide electric power.Power supply module 806 can include power management system
System, one or more power supplys, and other generate, manage and distribute, with for device 800, the assembly that electric power is associated.
The screen of one output interface of offer that multimedia groupware 808 is included between described device 800 and user.One
In a little embodiments, screen can include liquid crystal display (LCD) and touch panel (TP).If screen includes touch panel, screen
Curtain may be implemented as touch screen, to receive the input signal from user.Touch panel includes one or more touch sensing
Device is with the gesture on sensing touch, slip and touch panel.Described touch sensor can not only sense touch or sliding action
Border, but also detect the persistent period relevant to described touch or slide and pressure.In certain embodiments, many matchmakers
Body assembly 808 includes a front-facing camera and/or post-positioned pick-up head.When device 800 is in operator scheme, such as screening-mode or
During video mode, front-facing camera and/or post-positioned pick-up head can receive the multi-medium data of outside.Each front-facing camera and
Post-positioned pick-up head can be a fixing optical lens system or have focal length and optical zoom ability.
Audio-frequency assembly 810 is configured to output and/or input audio signal.Such as, audio-frequency assembly 810 includes a Mike
Wind (MIC), when device 800 is in operator scheme, during such as call model, logging mode and speech recognition mode, mike is joined
It is set to receive external audio signal.The audio signal received can be further stored at memorizer 804 or via communication set
Part 816 sends.In certain embodiments, audio-frequency assembly 810 also includes a speaker, is used for exporting audio signal.
I/O interface 812 provides interface for processing between assembly 802 and peripheral interface module, above-mentioned peripheral interface module can
To be keyboard, put striking wheel, button etc..These buttons may include but be not limited to: home button, volume button, start button and lock
Set button.
Sensor cluster 814 includes one or more sensor, for providing the state of various aspects to comment for device 800
Estimate.Such as, what sensor cluster 814 can detect device 800 opens/closed mode, the relative localization of assembly, such as described
Assembly is display and the keypad of device 800, and sensor cluster 814 can also detect device 800 or 800 1 assemblies of device
Position change, the presence or absence that user contacts with device 800, device 800 orientation or acceleration/deceleration and device 800
Variations in temperature.Sensor cluster 814 can include proximity transducer, is configured to when not having any physical contact detect
The existence of neighbouring object.Sensor cluster 814 can also include optical sensor, such as CMOS or ccd image sensor, is used for becoming
Use as in application.In certain embodiments, this sensor cluster 814 can also include acceleration transducer, gyro sensors
Device, Magnetic Sensor, pressure transducer or temperature sensor.
Communications component 816 is configured to facilitate the communication of wired or wireless mode between device 800 and other equipment.Device
800 can access wireless network based on communication standard, such as WiFi, 2G or 3G, or combinations thereof.An exemplary enforcement
In example, communications component 816 receives the broadcast singal from external broadcasting management system or broadcast related information via broadcast channel.
In one exemplary embodiment, described communications component 816 also includes near-field communication (NFC) module, to promote junction service.Example
As, can be based on RF identification (RFID) technology in NFC module, Infrared Data Association (IrDA) technology, ultra broadband (UWB) technology,
Bluetooth (BT) technology and other technologies realize.
In the exemplary embodiment, device 800 can be by one or more application specific integrated circuits (ASIC), numeral letter
Number processor (DSP), digital signal processing appts (DSPD), PLD (PLD), field programmable gate array
(FPGA), controller, microcontroller, microprocessor or other electronic components realize, be used for performing said method.
In the exemplary embodiment, a kind of non-transitory computer-readable recording medium including instruction, example are additionally provided
As included the memorizer 804 of instruction, above-mentioned instruction can have been performed said method by the processor 820 of device 800.Such as,
Described non-transitory computer-readable recording medium can be ROM, random access memory (RAM), CD-ROM, tape, floppy disk
With optical data storage devices etc..
A kind of non-transitory computer-readable recording medium, when the instruction in described storage medium is by the process of device 800
When device performs so that device 800 is able to carry out the recognition methods of a kind of search engine classification.
Those skilled in the art, after considering description and putting into practice invention disclosed herein, will readily occur to its of the disclosure
Its embodiment.The application is intended to any modification, purposes or the adaptations of the disclosure, these modification, purposes or
Person's adaptations is followed the general principle of the disclosure and includes the undocumented common knowledge in the art of the disclosure
Or conventional techniques means.Description and embodiments is considered only as exemplary, and the true scope of the disclosure and spirit are by following
Claims are pointed out.
It should be appreciated that the disclosure is not limited to precision architecture described above and illustrated in the accompanying drawings, and
And various modifications and changes can carried out without departing from the scope.The scope of the present disclosure is only limited by appending claims
System.
Claims (13)
1. a queuing service method, it is characterised in that including:
After receiving Client-initiated service request, it is judged that whether the current queueing condition of described user meets pre-conditioned；
When current queueing condition meets pre-conditioned, push recommendation information to described user, for described user by described
Recommendation information obtains the service that described service request is corresponding.
Method the most according to claim 1, it is characterised in that described recommendation information is the forum that described service request is corresponding
Network address, for entering corresponding forum by described forum network address, and obtains, from described forum, the clothes that described service request is corresponding
Business.
Method the most according to claim 2, it is characterised in that described before described user pushes recommendation information, also wraps
Include:
The forum network address corresponding with described service request is searched according to described service request.
Method the most according to claim 1, it is characterised in that described recommendation information is the network address of robot assistant.
5. according to the method described in any one of Claims 1 to 4, it is characterised in that described current queueing condition is current queuing
Number, the described pre-conditioned number threshold value for presetting；Or,
Described current queueing condition is the current waiting time, the described pre-conditioned time threshold for presetting；Or,
Described current queueing condition is current queue number and current waiting time, the described pre-conditioned number threshold value for presetting
With any or all in default time threshold.
Method the most according to claim 5, it is characterised in that also include:
Distribute to one queue number of described user, and show current queue number and/or current waiting time.
7. a queuing service device, it is characterised in that including:
Judge module, is configured to after receiving Client-initiated service request, it is judged that the current queueing condition of described user is
No meet pre-conditioned；
Processing module, is configured to when described judge module judges that current queueing condition meets pre-conditioned, to described use
Family pushes recommendation information, obtains, by described recommendation information, the service that described service request is corresponding for described user.
Device the most according to claim 7, it is characterised in that described recommendation information is the forum that described service request is corresponding
Network address, for entering corresponding forum by described forum network address, and obtains, from described forum, the clothes that described service request is corresponding
Business.
Device the most according to claim 8, it is characterised in that also include:
Search module, be configured in described processing module before described user pushes recommendation information, please according to described service
Ask and search the forum network address corresponding with described service request.
Device the most according to claim 7, it is characterised in that described recommendation information is the network address of robot assistant.
11. according to the device described in any one of claim 7～10, it is characterised in that described current queueing condition is for when front row
Team's number, the described pre-conditioned number threshold value for presetting；Or,
Described current queueing condition is the current waiting time, the described pre-conditioned time threshold for presetting；Or,
Described current queueing condition is current queue number and current waiting time, the described pre-conditioned number threshold value for presetting
With any or all in default time threshold.
12. devices according to claim 11, it is characterised in that also include:
Distribution module, is configured to distribute to one queue number of described user；
Display module, is display configured to current queue number and/or current waiting time.
13. 1 kinds of queuing service devices, it is characterised in that including:
Processor；
For storing the memorizer of the executable instruction of described processor；
Wherein, described processor is configured to:
After receiving Client-initiated service request, it is judged that whether the current queueing condition of described user meets pre-conditioned；
When current queueing condition meets pre-conditioned, push recommendation information to described user, for described user by described
Recommendation information obtains the service that described service request is corresponding.
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| CN201610592582.6A CN106228374A (en) | 2016-07-25 | 2016-07-25 | Queuing service method and apparatus |
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| CN201610592582.6A CN106228374A (en) | 2016-07-25 | 2016-07-25 | Queuing service method and apparatus |
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| CN106228374A true CN106228374A (en) | 2016-12-14 |
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| CN107800901A (en) * | 2017-09-11 | 2018-03-13 | 平安科技（深圳）有限公司 | User's call processing method, device, computer equipment and storage medium |
| CN108391021A (en) * | 2018-02-05 | 2018-08-10 | 深圳前海微众银行股份有限公司 | Queuing service management method, equipment, system and storage medium |
| CN108711082A (en) * | 2018-03-26 | 2018-10-26 | 广东小天才科技有限公司 | Recommend method, apparatus, Server for catering and storage medium in dining room |
| CN110750709A (en) * | 2019-01-04 | 2020-02-04 | 北京嘀嘀无限科技发展有限公司 | Service recommendation method and device |
| CN111510564A (en) * | 2020-04-16 | 2020-08-07 | 腾讯科技（深圳）有限公司 | Data processing method, device and medium based on interactive voice response system |
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