WO2021043034A1 - 一种业务查询方法及相关装置 - Google Patents

一种业务查询方法及相关装置 Download PDF

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Publication number
WO2021043034A1
WO2021043034A1 PCT/CN2020/111201 CN2020111201W WO2021043034A1 WO 2021043034 A1 WO2021043034 A1 WO 2021043034A1 CN 2020111201 W CN2020111201 W CN 2020111201W WO 2021043034 A1 WO2021043034 A1 WO 2021043034A1
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WO
WIPO (PCT)
Prior art keywords
query
area
terminal
page
instruction
Prior art date
Application number
PCT/CN2020/111201
Other languages
English (en)
French (fr)
Inventor
黄锦伦
Original Assignee
平安科技（深圳）有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 平安科技（深圳）有限公司 filed Critical 平安科技（深圳）有限公司
Publication of WO2021043034A1 publication Critical patent/WO2021043034A1/zh

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/242—Query formulation
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2455—Query execution
    • G06F16/24553—Query execution of query operations

Definitions

  • This application relates to the field of data processing technology, and in particular to a business query method and related devices.
  • the embodiment of the application provides a service query method, which is convenient for users to view the service information corresponding to the query number, and enables the terminal to display the service information corresponding to the historical query number and the business information corresponding to the current query number at the same time, which improves the query service.
  • Information efficiency and facilitating the user to obtain the historical query number and the current query number, avoiding the user forgetting the query number and reducing the efficiency of the user inquiring about business information.
  • the embodiment of the present application provides a service query method, which is applied to a server, and the service query method includes: obtaining a query instruction sent by a terminal; detecting whether the terminal stores a query page according to the query instruction; if the terminal stores a query page; Query page, send a first instruction to the terminal, where the first instruction is used to display the query page on the terminal; obtain the query number sent by the terminal, where the query page includes A query number for querying business information, where the query number includes a historical query number and a current query number; according to the query number, a second instruction is sent to the terminal to display the business information corresponding to the query number on the query page on.
  • the embodiment of the present application also provides a service query server, the service query server includes: an acquisition unit for acquiring a query instruction sent by a terminal; a detection unit for detecting whether the terminal stores a query according to the query instruction Page; operating unit for sending a first instruction to the terminal if the terminal saves a query page, wherein the query page includes a query number for querying business information, wherein the query number includes The historical query number and the current query number; the obtaining unit is also used to obtain the query number sent by the terminal; the operating unit is also used to send a second instruction to the terminal according to the query number to transfer all The business information corresponding to the query number is displayed on the query page.
  • the embodiment of the present application also provides an electronic device.
  • the electronic device includes a storage component, a communication component, and a processing component.
  • the storage component, the communication component, and the processing component are connected to each other.
  • the storage component is used to store data processing code, and the communication component It is used for information interaction with external equipment; the processing component is configured to call program code and execute the above-mentioned service query method, which will not be repeated here.
  • the embodiment of the present application also provides a computer-readable storage medium, the computer-readable storage medium stores a computer program, and the computer program is executed by a processor to implement the above-mentioned service query method, which will not be repeated here.
  • Figure 1 is a schematic diagram of the business query system architecture.
  • Fig. 2 is a service query method provided by the first embodiment of this application.
  • FIG. 3 is a schematic diagram of the interface of the terminal in the first embodiment of this application.
  • Fig. 4 is a service query method provided by the second embodiment of this application.
  • Fig. 5 is a service query method provided by the third embodiment of this application.
  • Fig. 6 is a schematic diagram of the interface of the terminal in the third embodiment of the present application.
  • FIG. 7 is a service query method provided by the fourth embodiment of this application.
  • FIG. 8 is a schematic diagram of the interface of the terminal in the fourth embodiment of this application.
  • FIG. 9 is a service query method provided by the fifth embodiment of this application.
  • FIG. 10 is a schematic diagram of the interface of the terminal in the fifth embodiment of this application.
  • FIG. 11 is a schematic structural diagram of a service query server provided by an embodiment of the present application.
  • FIG. 12 is a schematic structural diagram of an electronic device provided by an embodiment of the present application.
  • FIG. 1 is a schematic diagram of the business query system architecture.
  • the business query method proposed in this application can be applied to the business query system architecture.
  • the system architecture includes terminals and servers.
  • Terminal 1, terminal 2, terminal 3, ..., terminal N indicates that a server or a server group can interact with multiple terminals at the same time, and the number of terminals is not limited in the embodiments of this application.
  • the server refers to a kind of service equipment that can quickly obtain, process, analyze, and extract valuable, massive, and diversified data, based on interactive data, and bring various conveniences to third parties.
  • the terminal includes, but is not limited to, electronic devices such as smart phones, mobile internet devices (mobile internet device, MID), e-books, portable play stations (Play Station Portable, PSP), or personal digital assistants (Personal Digital Assistant, PDA).
  • FIG. 2 is a service query method provided by the first embodiment of this application
  • FIG. 3 is a schematic diagram of the interface of the terminal in the first embodiment of this application.
  • the service query method provided in this embodiment is applied to a server, and the service query method includes but is not limited to including steps S110, S120, S130, S140, and S150. Each step is described in detail as follows.
  • the server obtains the query instruction sent by the terminal.
  • the query instruction sent by the terminal may be, but not limited to, one or more methods such as telephone calls, short messages, pictures, and application software.
  • the terminal sends the query instruction through application software.
  • the application software may be, but is not limited to, one or more of existing social application software and independent applications.
  • the social application software may be, but not limited to, instant messaging software
  • the independent application may be, but not limited to, an application installed in an operating system.
  • S120 Detect whether a query page is stored in the terminal according to the query instruction.
  • the server detects whether a query page is stored in the terminal according to the query instruction.
  • the server detects whether the terminal saves a query page by analyzing the query instruction and obtaining a preset identifier at a preset position in the query instruction.
  • the preset location refers to a location specified by any one of the query instructions
  • the preset identifier refers to an identifier used to indicate whether the terminal contains the query page. For example, for the query command "01100001", the last two digits of the command are the preset position, the command for the preset position is the preset identification "01", and the preset identification "01" indicates the The terminal saves a query page.
  • the server parses the query command "01100001", detects the last two digits of the command "01" in the query command, and the preset identifier "01" indicates that the terminal saves a query page, so The server detects that the terminal saves a query page.
  • the server sends a first instruction to the terminal, and the first instruction is used to display the query page on the terminal.
  • the query page is integrated in the social application. In other embodiments, the query page is integrated in a separate application.
  • S140 Acquire the query number sent by the terminal, where the query page includes a query number for querying service information, and the query number includes a historical query number and a current query number.
  • the server obtains the query number sent by the terminal, wherein the query page includes a query number for querying business information, and the query number includes a historical query number and a current query number. For example, at the first time, the server obtains the query number sent by the terminal, such as "01"; at the second time after the first time, the server obtains the query sent by the terminal Number, such as "02"; at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
  • S150 Send a second instruction to the terminal according to the query number to display the business information corresponding to the query number on the query page.
  • the server sends a second instruction to the terminal according to the query number to display the business information corresponding to the query number in the query Page. Please refer to FIG. 3 again.
  • the query page in the interface of the terminal displays the business information corresponding to the query number.
  • the business information corresponding to the query number includes business information corresponding to the historical query number and business information corresponding to the current query number.
  • the historical query number is not limited to include the query number in the user's historical query record and the business query number that the user has processed; wherein, the business query number that the user has processed is not limited to include the repayment operation consultation number, the repayment plan consultation number, Handle settlement number, etc.
  • the business information corresponding to the business query number that the user has processed includes repayment operation consultation, repayment plan consultation, settlement and so on.
  • the business information corresponding to different historical query numbers corresponds to different servers. For example, the repayment operation consultation corresponds to the repayment operation consultation server, the repayment plan consults the repayment plan server, and the settlement settlement corresponds to the settlement settlement server.
  • the clearing server obtains the corresponding business information to display the above-mentioned business information on the query page.
  • the current query number includes the current user query number and the recommended service number.
  • the current user query number is not limited to including recurring query number, application operation consulting number, fee composition consulting number, quota and time limit consulting number, replacement bank card consulting number, etc.
  • the business information corresponding to the current query number is not limited to including Recycle query, application operation consulting, fee composition consulting, quota and time limit consulting, bank card replacement consulting, etc.
  • the business information corresponding to different current query numbers corresponds to different servers.
  • the application operation consultation corresponds to the application operation consultation server
  • the fee configuration consultation corresponds to the fee configuration consultation server.
  • the recommended service number is the number of the recommended service selected according to the query number in the user history query record in the historical query number, the service query number that the user has processed, and the current user query number in the current query number. Specifically, when the query number sent by the terminal is acquired, the query number includes the historical query number and the current query number, and the business information corresponding to the historical query number and the information corresponding to the current query number are acquired.
  • Business information select recommended business information according to the business information corresponding to the historical query number and the business information corresponding to the current query number. For example, when the historical query number includes the repayment plan number, the business information corresponding to the repayment plan number is obtained, and the business information corresponding to the fee composition is selected according to the business information corresponding to the repayment plan number or the business information corresponding to the bank card consultation is changed as Recommend business information, and display the business information corresponding to the expense composition or the bank card replacement consultation on the query page.
  • the business information corresponding to the query number can be displayed on the query page, it is convenient for the user to view the business information corresponding to the query number.
  • the server since the server sends a first instruction to the terminal, the first instruction is used to display the query page on the terminal, so that the terminal can display the query page in time, which is convenient for users Check it out.
  • the query number includes a historical query number and a current query number.
  • the server sends a second instruction to the terminal according to the query number, so that the terminal can simultaneously display the business information corresponding to the historical query number and the current query number.
  • the business information of the company has improved the efficiency of querying business information.
  • the query page since the query page includes a historical query number and a current query number, it is convenient for the user to obtain the historical query number and the current query number, which prevents the user from forgetting the query number and reduces the user's efficiency in querying business information.
  • FIG. 4 is a service query method provided by the second embodiment of this application.
  • This embodiment can be combined with any of the previously described embodiments.
  • the service query method provided in this embodiment is applied to a server, and the service query method includes but is not limited to steps S210, S220, S230-I, S230-II, S240, and S250. Each step is described in detail as follows.
  • the server obtains the query instruction sent by the terminal.
  • the query instruction sent by the terminal may be, but not limited to, one or more methods such as telephone calls, short messages, pictures, and application software.
  • the terminal sends the query instruction through application software.
  • the application software may be, but is not limited to, one or more of existing social application software and independent applications.
  • the social application software may be, but not limited to, instant messaging software
  • the independent application may be, but not limited to, an application installed in an operating system.
  • S220 Detect whether a query page is stored in the terminal according to the query instruction.
  • the server detects whether a query page is stored in the terminal according to the query instruction.
  • the server detects whether the terminal saves a query page by analyzing the query instruction and obtaining a preset identifier at a preset position in the query instruction.
  • the preset location refers to a location specified by any one of the query instructions
  • the preset identifier refers to an identifier used to indicate whether the terminal contains the query page. For example, for the query command "01100001", the last two digits of the command are the preset position, the command for the preset position is the preset identification "01", and the preset identification "01" indicates the The terminal saves a query page.
  • the server parses the query command "01100001", detects the last two digits of the command "01" in the query command, and the preset identifier "01" indicates that the terminal saves a query page, so The server detects that the terminal saves a query page.
  • S230-I If the terminal saves a query page, send a first instruction to the terminal, where the first instruction is used to display the query page on the terminal.
  • the server sends a first instruction to the terminal, and the first instruction is used to display the query page on the terminal.
  • the query page is integrated in the social application. In other embodiments, the query page is integrated in a separate application.
  • S230-II If the terminal does not have the query page, send the query page to the terminal, and cause the query page to be displayed on the terminal.
  • the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
  • the server sends the N parts to the terminal one by one, where N is an integer greater than or equal to 1. Since the server divides the query page into N parts and then sends them to the terminal one by one, the network resource occupied by the server is reduced and network congestion is avoided.
  • the server sends the N parts to the terminal at the same time, where N is an integer greater than or equal to 1. Since the server divides the query page into N parts and sends it to the terminal at the same time, the time for the server to send the query page to the terminal is reduced, and the server sends the query page to the terminal. To the efficiency of the terminal.
  • the server divides the query page into N parts
  • the first part to the M part are sent to the terminal one by one
  • the M part to the Nth part are sent to the terminal at the same time .
  • the server divides the query page into N parts
  • the first part to the M part are sent to the terminal at the same time
  • the M part to the Nth part are sent to the terminal one by one.
  • sending the query page to the terminal and causing the query page to be displayed on the terminal includes: If the terminal does not have the query page, obtain the available memory capacity of the terminal, and if the available memory capacity is greater than or equal to the preset memory capacity, send the query page to the terminal, and make the query page Displayed on the terminal.
  • the server Since the server first obtains the memory capacity of the terminal, and only when the memory capacity is greater than or equal to the preset memory capacity, the query page is sent to the terminal, which prevents the terminal from having the available memory capacity. When insufficient, the query page is sent to further reduce the available memory capacity of the terminal. Understandably, the available memory capacity refers to the unused part of the terminal memory.
  • the terminal memory may be, but is not limited to, the running memory or the body memory of the terminal.
  • the running memory refers to random-access memory (RAM), and the body memory refers to read-only memory (ROM).
  • the preset memory capacity can be set to one K of the terminal memory. For example, when the available memory capacity of the terminal is greater than or equal to one-fourth of the terminal memory, the server sends the query page to the terminal, and causes the query page to be displayed on the terminal. Said on the terminal.
  • sending the query page to the terminal and causing the query page to be displayed on the terminal includes: If the terminal does not have the query page, obtain the available memory capacity of the terminal, and if the available memory capacity is less than the preset memory capacity, send the query page to the terminal after a preset time, and make all The query page is displayed on the terminal.
  • the server Since the server obtains the memory capacity of the terminal first, when the memory capacity is less than the preset memory capacity, the server sends the query page to the terminal after a preset time, thereby avoiding the The terminal sends the query page when the available memory capacity is insufficient to further reduce the available memory capacity of the terminal.
  • S240 Acquire the query number sent by the terminal, where the query page includes a query number for querying service information, and the query number includes a historical query number and a current query number.
  • the server obtains the query number sent by the terminal, wherein the query page includes a query number for querying business information, and the query number includes a historical query number and a current query number. For example, at the first time, the server obtains the query number sent by the terminal, such as "01"; at the second time after the first time, the server obtains the query sent by the terminal Number, such as "02"; at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
  • S250 Send a second instruction to the terminal according to the query number to display the business information corresponding to the query number on the query page.
  • the server sends a second instruction to the terminal according to the query number to display the business information corresponding to the query number in the query Page.
  • the server since the business information corresponding to the query number can be displayed on the query page, it is convenient for the user to view the business information corresponding to the query number. Further, since the server sends a first instruction to the terminal, the first instruction is used to display the query page on the terminal, so that the terminal can display the query page in time, which is convenient for users Check it out. Further, if the terminal does not save the query page, the server sends the query page to the terminal, so that the terminal can receive all the query pages sent by the server in a timely manner without the query page. The query page is convenient for users to view the query page. Further, since the query page includes a historical query number and a current query number, it is convenient for the user to obtain the historical query number and the current query number, which prevents the user from forgetting the query number and reduces the user's efficiency in querying business information.
  • FIG. 5 is a service query method provided by the third embodiment of this application
  • FIG. 6 is a schematic diagram of an interface of a terminal in the third embodiment of this application.
  • the service query method provided by this embodiment can be combined with any one of the previously described embodiments.
  • the query page includes a first area and a second area that are arranged at intervals, and the range of the first area is smaller than that of the first area.
  • the scope of the second area includes, but is not limited to, steps S350-I and S350 after issuing a second instruction to the terminal according to the query number to display the business information corresponding to the query number on the query page. -II, S350-III. Each step is described in detail as follows.
  • S350-I Send a second instruction to the terminal according to the query number to display the business information corresponding to the query number on the query page.
  • S350-II Display the historical query number in the first area of the query page.
  • S350-III Display the current query number in the second area of the query page.
  • the server sends a second instruction to the terminal according to the query page.
  • the historical query number is displayed on the query page of the terminal interface. Displayed in the first area of the query page, and the current query number is displayed in the second area of the query page.
  • the historical query number is displayed in the first area of the query page, and the current query number is displayed in the second area, it is convenient to prompt the user to know the historical query number and the current query number, which improves the user's query business information s efficiency. Since the range of the first area is smaller than the range of the second area, it is convenient to guide the user to focus on the second area, which improves the efficiency of the user in obtaining the current query number.
  • the order of the S350-I, S350-II, and S350-III is not limited to the above-mentioned order, and the order of the S350-I, S350-II, and S350-III may also be S350-I, S350- III, S350-II.
  • the first area and the second area are respectively arranged at different positions on the query page. Since the first area and the second area are respectively arranged in different positions of the query page, overlapping of the content displayed in the first area and the content displayed in the second area is avoided.
  • the font of the historical query number displayed on the first area is a first font
  • the font of the current query number displayed on the second area is a second font
  • the first font is identical to the The second font is different.
  • the font of the historical query number displayed on the first area is different from the font of the current query number displayed on the second area, which is convenient for the user to distinguish and know the information.
  • the historical query number and the current query number are convenient for the user to distinguish and know the information.
  • the font size of the historical query number displayed on the first area is the first font size
  • the font size of the current query number displayed on the second area is the second font size, wherein the first font is smaller than the The second font. Since the first font size is smaller than the second font size, the font size of the historical query number displayed on the first area is smaller than the font size of the current query number displayed on the second area, which is convenient for the user to know the current query number .
  • the font color of the historical query number displayed on the first area is a first color
  • the font color of the current query number displayed on the second area is a second color
  • the first color is the same as The second color is different. Because the first color and the second color are different, the font color of the historical query number displayed on the first area is different from the font color of the current query number displayed on the second area, which is convenient for users to distinguish and Know the historical query number and the current query number.
  • FIG. 7 is a service query method provided by the fourth embodiment of this application
  • FIG. 8 is a schematic diagram of the interface of the terminal in the fourth embodiment of this application.
  • the service query method provided in this embodiment is applied to a server
  • the query page includes a first area and a second area set at intervals, and the range of the first area is smaller than the range of the second area
  • the query page further includes a third area and a fourth area, and the third area is connected to the first area, and the fourth area is connected to the second area.
  • the service query method includes but is not limited to including Steps S410, S420, S430-I, S430-II, S440, S450-I, S450-II, S450-III, S450-IV. Each step is described in detail as follows.
  • the server obtains the query instruction sent by the terminal.
  • the query instruction sent by the terminal may be, but not limited to, one or more methods such as telephone calls, short messages, pictures, and application software.
  • the terminal sends the query instruction through application software.
  • the application software may be, but is not limited to, one or more of existing social application software and independent applications.
  • the social application software may be but not limited to instant messaging software
  • the independent application may be, but not limited to, an application installed on the IO operating system.
  • the server detects whether a query page is stored in the terminal according to the query instruction.
  • the server detects whether the terminal saves a query page by analyzing the query instruction and obtaining a preset identifier at a preset position in the query instruction.
  • the preset location refers to a location specified by any one of the query instructions
  • the preset identifier refers to an identifier used to indicate whether the terminal contains the query page. For example, for the query command "01100001", the last two digits of the command are the preset position, the command for the preset position is the preset identification "01", and the preset identification "01" indicates the The terminal saves a query page.
  • the server parses the query command "01100001", detects the last two digits of the command "01" in the query command, and the preset identifier "01" indicates that the terminal saves a query page, so The server detects that the terminal saves a query page.
  • S430-I If the terminal saves a query page, send a first instruction to the terminal, where the first instruction is used to display the query page on the terminal.
  • the server sends a first instruction to the terminal, and the first instruction is used to display the query page on the terminal.
  • the query page is integrated in the social application. In other embodiments, the query page is integrated in a separate application.
  • the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
  • S440 Acquire the query number sent by the terminal, where the query page includes a query number for querying service information, and the query number includes a historical query number and a current query number.
  • the server obtains the query number sent by the terminal, wherein the query page includes a query number for querying business information, and the query number includes a historical query number and a current query number. For example, at the first time, the server obtains the query number sent by the terminal, such as "01"; at the second time after the first time, the server obtains the query sent by the terminal Number, such as "02"; at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
  • S450-I Send a second instruction to the terminal according to the query number, and display the business information corresponding to the historical query number in the third area.
  • S450-II Display the business information corresponding to the current query number in the fourth area.
  • S450-III Display the historical query number in the first area of the query page.
  • S450-IV Display the current query number in the second area of the query page.
  • the server sends a second instruction to the terminal according to the query page.
  • the terminal receives the second instruction, on the query page of the terminal interface, the historical query number
  • the corresponding business information is displayed in the third area
  • the business information corresponding to the current query number is displayed in the fourth area
  • the historical query number is displayed in the first area of the query page
  • the historical query number is displayed in the first area of the query page, and the current query number is displayed in the second area, it is convenient to prompt the user to know the historical query number and the current query number, which improves the user's query business information s efficiency.
  • the business information corresponding to the historical query number is displayed in the third area of the query page, and the business information corresponding to the current query number is displayed in the fourth area of the query page, so that the user can learn the information corresponding to the historical query number.
  • Business information and business information corresponding to the current query number is displayed in the third area of the query page, and the business information corresponding to the current query number is displayed in the fourth area of the query page, so that the user can learn the information corresponding to the historical query number.
  • the range of the first area is smaller than the range of the second area, and the third area is connected to the first area, and the fourth area is connected to the second area, it is convenient to guide the user to focus on Within the second area and the fourth area connected to the second area, the efficiency of the user in obtaining the current query number and the business information corresponding to the current query number is improved.
  • S450-II, S450-III, and S450-IV are not limited to the order described above.
  • the first area, the second area, the third area, and the fourth area are respectively arranged at different positions on the query page. Since the first area, the second area, the third area, and the fourth area are respectively set in different positions of the query page, the content displayed in the first area and the first area are avoided. The content displayed in the second area, the content displayed in the third area, and the content displayed in the fourth area are overlapped.
  • the font displayed on the first area is a first font
  • the font displayed on the second area is a second font
  • the font displayed on the third area is a third font
  • the fourth font is The font displayed on the area is a fourth font, wherein the first font, the second font, the third font, and the fourth font are all different. Since the first font, the second font, the third font, and the fourth font are all different, the font displayed on the first area, the font displayed on the second area, The font displayed on the third area and the font displayed on the fourth area are different, so that the user can distinguish the content displayed in the first area, the content displayed in the second area, and the content displayed in the third area. Content, and content displayed in the fourth area.
  • the font size of the historical query number displayed on the first area is the first font size
  • the font size of the current query number displayed on the second area is the second font size
  • the font size of the historical query number displayed on the third area is the second font size.
  • the font size of the business information corresponding to the historical query number is the third font size
  • the font size of the business information corresponding to the current query number displayed on the fourth area is the fourth font size, wherein the first font size is smaller than the second font size.
  • Font the third font size is smaller than the fourth font size. Since the first font size is smaller than the second font size, the font size of the historical query number displayed on the first area is smaller than the font size of the current query number displayed on the second area, which is convenient for the user to know the current query number .
  • the font size of the business information corresponding to the historical query number displayed on the third area is smaller than the current query number displayed on the fourth area
  • the font size of the corresponding business information is convenient for the user to know the business information corresponding to the current query number.
  • the font color of the historical query number displayed on the first area is a first color
  • the font color of the current query number displayed on the second area is a second color
  • the font color displayed on the third area The font color of the business information corresponding to the historical query number is a third color
  • the font color of the business information corresponding to the current query number displayed on the fourth area is a fourth color
  • the first color is the same as The second color is different
  • the third color is different from the fourth color. Because the first color and the second color are different, the font color of the historical query number displayed on the first area is different from the font color of the current query number displayed on the second area, which is convenient for users to distinguish and Know the historical query number and the current query number.
  • the font color of the business information corresponding to the historical query number displayed on the third area is different from the font color of the business information displayed on the fourth area.
  • the font color of the business information corresponding to the current query number is different, so that the user can distinguish the business information corresponding to the historical query number displayed on the third area and the business information corresponding to the current query number displayed on the fourth area.
  • FIG. 9 is a service query method provided by the fifth embodiment of this application
  • FIG. 10 is a schematic diagram of the interface of the terminal in the fifth embodiment of this application.
  • the service query method provided by this embodiment is applied to a server, and the query page includes a first area and a second area set at intervals, and the The range of the first area is smaller than the range of the second area, the query page further includes a third area and a fourth area, and the third area is connected to the first area, and the fourth area is connected to the first area.
  • the service query method includes but is not limited to steps S510, S520, S530-I, S530-II, S540, S550-I, S550-II, S550-III, S550-IV. Each step is described in detail as follows.
  • the server obtains the query instruction sent by the terminal.
  • the query instruction sent by the terminal may be, but not limited to, one or more methods such as telephone calls, short messages, pictures, and application software.
  • the terminal sends the query instruction through application software.
  • the application software may be, but is not limited to, one or more of existing social application software and independent applications.
  • the social application software may be, but not limited to, instant messaging software
  • the independent application may be, but not limited to, an application installed on the IO operating system.
  • the server detects whether a query page is stored in the terminal according to the query instruction.
  • the server detects whether the terminal saves a query page by analyzing the query instruction and obtaining a preset identifier at a preset position in the query instruction.
  • the preset location refers to a location specified by any one of the query instructions
  • the preset identifier refers to an identifier used to indicate whether the terminal contains the query page. For example, for the query command "01100001", the last two digits of the command are the preset position, the command for the preset position is the preset identification "01", and the preset identification "01" indicates the The terminal saves a query page.
  • the server parses the query command "01100001", detects the last two digits of the command "01" in the query command, and the preset identifier "01" indicates that the terminal saves a query page, so The server detects that the terminal saves a query page.
  • S530-I If the terminal saves a query page, send a first instruction to the terminal, where the first instruction is used to display the query page on the terminal.
  • the server sends a first instruction to the terminal, and the first instruction is used to display the query page on the terminal.
  • the query page is integrated in the social application. In other embodiments, the query page is integrated in a separate application.
  • the server sends the query page to the terminal and causes the query page to be displayed on the terminal.
  • S540 Acquire the query number sent by the terminal, where the query page includes a query number for querying service information, and the query number includes a historical query number and a current query number.
  • the server obtains the query number sent by the terminal, wherein the query page includes a query number for querying business information, and the query number includes a historical query number and a current query number. For example, at the first time, the server obtains the query number sent by the terminal, such as "01"; at the second time after the first time, the server obtains the query sent by the terminal Number, such as "02"; at the second moment, the query number "01" is the historical query number, and the query number "02" is the current query number.
  • S550-I Send a second instruction to the terminal according to the query number, display the business information corresponding to the historical query number in the third area, and adjust the transparency of the business information corresponding to the historical number to First transparency.
  • S550-II Display the business information corresponding to the current query number in the fourth area, and adjust the transparency of the business information corresponding to the current number to the second transparency, where the first transparency is greater than the second transparency.
  • S550-III Display the historical query number in the first area of the query page.
  • S550-IV Display the current query number in the second area of the query page.
  • the server sends a second instruction to the terminal according to the query page, displays the business information corresponding to the historical query number in the third area, and displays the business information corresponding to the current query number in the fourth area;
  • the historical query number is displayed in the first area of the query page, and the current query number is displayed in the second area of the query page.
  • the first area of the query page displays the historical query number
  • the second area displays the current query number
  • the third area of the query page displays the business information corresponding to the historical query number
  • the fourth area of the query page displays the business information corresponding to the historical query number and the business information corresponding to the current query number. Due to the range of the first area, it is convenient to guide the user to focus on the second area and the fourth area connected to the second area.
  • the transparency of the business information corresponding to the current number is adjusted to the second transparency
  • the transparency of the business information corresponding to the historical number is adjusted to the first transparency
  • the second transparency is less than the first transparency
  • the S550-II, S550-III, and S550-IV are not limited to the order described above.
  • the transparency refers to the degree of transparency of the text or pattern. If the text and the pattern are completely transparent, the transparency is 100%; the smaller the transparency of the text and the pattern, the text and the pattern The clearer.
  • FIG. 11 is a schematic structural diagram of a service query server provided by an embodiment of the present application.
  • the service query server 50 includes: an obtaining unit 501, configured to obtain a query instruction sent by a terminal; a detection unit 502, configured to detect whether the terminal stores a query page according to the query instruction; an operating unit 503, configured to: If the terminal stores a query page, a first instruction is sent to the terminal, where the query page includes a query number for querying business information, and the query number includes a historical query number and a current query number;
  • the acquiring unit 501 is further configured to acquire the query number sent by the terminal; the operating unit 503 is also configured to issue a second instruction to the terminal according to the query number, so as to obtain the business information corresponding to the query number Displayed on the query page.
  • the operating unit 503 is further configured to send the query page to the terminal if the terminal does not have the query page, and cause the query page to be displayed on the terminal on.
  • the operating unit 503 is configured to issue a second instruction to the terminal according to the query number, so as to display the business information corresponding to the query number on the query page, and The historical query number is displayed in the first area of the query page.
  • the operating unit 503 is configured to issue a second instruction to the terminal according to the query number, so as to display the business information corresponding to the query number on the query page, and The current query number is displayed in the second area of the query page.
  • the operating unit 503 is configured to issue a second instruction to the terminal according to the query number, and display the business information corresponding to the historical query number in the third area.
  • the operating unit 503 is configured to issue a second instruction to the terminal according to the query number, and display the business information corresponding to the current query number in the fourth area.
  • the operating unit 503 is configured to issue a second instruction to the terminal according to the query number, and display the business information corresponding to the historical query number in the third area, and Adjust the transparency of the business information corresponding to the historical number to the first transparency; display the business information corresponding to the current number in the fourth area, and adjust the transparency of the business information corresponding to the current number to the second transparency Transparency, where the first transparency is greater than the second transparency.
  • FIG. 12 is a schematic structural diagram of an electronic device according to an embodiment of the present application.
  • the electronic device 60 may include at least one storage component 601, at least one communication component 602, and at least one processing component 603.
  • the electronic device may also include general components such as an antenna and a power supply, which will not be described in detail here.
  • the storage component 601 may include one or more storage units, and each unit may include one or more memories.
  • the storage component can be used to store programs and various data, and can complete the programs or data at high speed and automatically during the operation of the aforementioned equipment. Access.
  • a physical device with two stable states can be used to store information, and the two stable states are represented as "0" and "1", respectively.
  • the aforementioned storage component 601 can be a read-only memory (ROM) or other types of static storage devices that can store static information and instructions, a random access memory (RAM), or can store information and instructions
  • Other types of dynamic storage devices can also be electrically erasable programmable read-only memory (Electrically Erasable Programmable Read-Only Memory, EEPROM), CD-ROM (Compact Disc Read-Only Memory, CD-ROM) or other optical disk storage
  • CD storage can include compressed CDs, laser disks, CDs, digital versatile CDs, Blu-ray CDs, etc.
  • disk storage media or other magnetic storage devices or can be used to carry or store desired program codes in the form of instructions or data structures And any other media that can be accessed by the computer, but not limited to this.
  • the memory can exist independently and is connected to the processor through a bus.
  • the memory can also be integrated with the processor.
  • the processing component 602 may also be referred to as a processor, a processing unit, a processing board, a processing module, a processing device, and the like.
  • the processing component can be a central processing unit (CPU), a network processor (NP), or a combination of CPU and NP, or a microprocessor, application-specific integrated circuit (ASIC). ), or one or more integrated circuits used to control the execution of the program above.
  • the communication component 603 which may also be called a transceiver, or a transceiver, may be used to communicate with other devices or a communication network, and may include a unit for wireless, wired, or other communication methods.
  • the processing component 602 is configured to call the data of the storage component 601 to execute any one of the service query methods in the first embodiment to the fifth embodiment, wherein the first The description of the service query method in any one of the first embodiment to the fifth embodiment will not be repeated here.
  • the embodiment of the present application also provides a computer-readable storage medium, the computer-readable storage medium stores a computer program, and the computer program is executed by a processor to implement part or all of the steps of any one of the above-mentioned embodiments .
  • the computer-readable storage medium may include: U disk, mobile hard disk, magnetic disk, optical disk, read-only memory (Read-Only Memory, abbreviation: ROM) or Random Access Memory (Random Access Memory, abbreviation: RAM)
  • ROM Read-Only Memory
  • RAM Random Access Memory
  • the computer-readable storage medium may be non-volatile or volatile.

Abstract

涉及数据处理领域，一种业务查询方法及相关装置。该业务查询方法包括：获取终端发送的查询指令（S110）；根据查询指令检测终端是否保存有查询页（S120）；若终端保存有查询页，则发出第一指令至终端，第一指令用于将查询页显示在终端上（S130），获取终端发送的查询编号，其中，查询页包括用于查询业务信息的查询编号，查询编号包括历史查询编号及当前查询编号（S140）；根据查询编号发出第二指令至终端，以将查询编号对应的业务信息显示在查询页上（S150）。便于用户查看查询编号对应的业务信息，提高了查询业务的效率，以及便于用户能够获取到历史查询编号及当前查询编号，避免了用户忘记查询编号而降低用户查询业务信息的效率。

Description

一种业务查询方法及相关装置
本申请要求于2019年09月02日提交中国专利局、申请号为201910824342.8，发明名称为“一种业务查询方法及相关装置”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本申请涉及数据处理技术领域，尤其涉及一种业务查询方法及相关装置。
 背景技术
随着移动电子技术的不断发展，智能手机等电子设备在用户的生活中占据着越来越重要的作用。与此同时，越来越多的用户开始用手机来查询业务信息。用户操作手机发送查询请求后，手机获取查询请求对应的业务信息并将业务信息显示在手机显示屏的页面上，用户通过查看手机显示屏的页面来获知业务信息的具体内容。发明人意识到，传统的查询方法每次只能查询当前查询请求对应的业务信息，查询业务的效率较低。
 技术问题
本申请实施方式提供一种业务查询方法，便于用户查看所述查询编号对应的业务信息，能够使所述终端同时显示历史查询编号对应的业务信息以及当前查询编号对应的业务信息，提高了查询业务信息的效率；以及便于用户能够获取到所述历史查询编号及所述当前查询编号，避免了用户忘记查询编号而降低用户查询业务信息的效率。
 技术解决方案
本申请实施方式提供一种业务查询方法，应用于服务器，所述业务查询方法包括：获取终端发送的查询指令；根据所述查询指令检测所述终端是否保存有查询页；若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上；获取所述终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号；根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
本申请实施方式还提供了一种业务查询服务器，所述业务查询服务器包括：获取单元，用于获取终端发送的查询指令；检测单元，用于根据所述查询指令检测所述终端是否保存有查询页；操作单元，用于若所述终端保存有查询页，则发出第一指令至所述终端上，其中，所述查询页包括用于查询业务信息的查询编号，其中，所述查询编号包括历史查询编号及当前查询编号；所述获取单元，还用于获取终端发送的所述查询编号；所述操作单元，还用于根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
本申请实施方式还提供了一种电子设备，所述电子设备包括存储部件、通信部件和处理部件，存储部件、通信部件和处理部件相互连接，其中，存储部件用于存储数据处理代码，通信部件用于与外部设备进行信息交互；处理部件被配置用于调用程序代码，执行上述业务查询方法，此处不再赘述。
本申请实施方式还提供了一种计算机可读存储介质，所述计算机可读存储介质存储有计算机程序，所述计算机程序被处理器执行以实现上述业务查询方法，此处不再赘述。
 附图说明
图1为业务查询系统架构示意图。
图2为本申请第一实施方式提供的业务查询方法。
图3为本申请第一实施方式中终端的界面示意图。
图4为本申请第二实施方式提供的业务查询方法。
图5为本申请第三实施方式提供的业务查询方法。
图6本申请第三实施方式中终端的界面示意图。
图7为本申请第四实施方式提供的业务查询方法。
图8为本申请第四实施方式中终端的界面示意图。
图9为本申请第五实施方式提供的业务查询方法。
图10为本申请第五实施方式中终端的界面示意图。
图11是本申请实施方式提供的一种业务查询服务器的结构示意图。
图12是本申请实施方式提供的一种电子设备的结构示意图。
 本发明的实施方式
下面将结合本申请实施方式中的附图，对本申请实施方式中的技术方案进行描述。
请一并参阅图1，图1为业务查询系统架构示意图。本申请提出的业务查询方法可以应用于所述业务查询系统架构。该系统架构包含了终端和服务器。终端1、终端2、终端3、……、终端N，表示服务器或者服务器组可以同时跟多个终端进行交互，本申请实施方式对终端的数量不作限定。所述服务器，是指一种通过快速获取、处理、分析和提取有价值的、海量和多样化数据，以交互数据为基础，为第三方使用带来各种便利的服务设备。所述终端包括但不仅限于智能手机、互联网设备（mobile internet device，MID）、电子书、便携式播放站（Play Station Portable，PSP）或个人数字助理（Personal Digital Assistant，PDA）等的电子装置。
请一并参阅图2至图3，图2为本申请第一实施方式提供的业务查询方法；图3为本申请第一实施方式中终端的界面示意图。本实施方式提供的所述业务查询方法应用于服务器，所述业务查询方法包括但不仅限于包括步骤S110、S120、S130、S140、S150。各个步骤详细介绍如下。
S110：获取终端发送的查询指令。
可以理解地，服务器获取终端发送的查询指令。所述终端发送的查询指令的方式可以为但不限于为通过电话、短信、图片、应用软件等的一种或者多种方式。在本实施方式中，所述终端通过应用软件发送所述查询指令。所述应用软件可以为但不限于为现有社交应用软件、独立的应用的一种或者多种。其中，所述社交应用软件可以为但不限于为即时通信软件，所述独立的应用可以为但不限于为安装在操作系统的应用。
S120：根据所述查询指令检测终端是否保存有查询页。
可以理解地，所述服务器根据所述查询指令检测终端是否保存有查询页。所述服务器通过对所述查询指令进行解析，获取所述查询指令中预设位置上的预设标识来检测所述终端是否保存有查询页。所述预设位置指的是所述查询指令中任意一个指定的位置，所述预设标识指的是用于表示所述终端是否含有所述查询页的标识。举例而言，所述查询指令“01100001”，所述指令的最后两位为预设位置，所述预设位置的指令为预设标识“01”，所述预设标识“01”表示所述终端保存有查询页。所述服务器对所述查询指令“01100001”进行解析，检测到所述查询指令中最后两位的指令“01”，而所述预设标识“01”表示所述终端保存有查询页，则所述服务器检测到所述终端保存有查询页。
S130：若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。
可以理解地，若所述终端保存有查询页，服务器则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。在本实施方式中，所述查询页集成在所述社交应用中。在其他实施方式中，所述查询页集成在独立的应用。
S140：获取所述终端发送的所述查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。
可以理解地，所述服务器获取终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。举例而言，在第一时刻，所述服务器获取所述终端发送的所述查询编号，如“01”；在第一时刻之后的第二时刻，所述服务器获取所述终端发送的所述查询编号，如“02”；则在第二时刻，查询编号“01”为历史查询编号，查询编号“02”为当前查询编号。
S150：根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
可以理解地，所述服务器在获取所述终端发送的查询编号后，所述服务器根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。请再次参阅图3，所述终端接收到所述第二指令后，所述终端的界面中的查询页显示了所述查询编号对应的业务信息。
具体地，所述查询编号对应的业务信息包括历史查询编号对应的业务信息和当前查询编号对应的业务信息。所述历史查询编号不限于包括用户历史查询记录中的查询编号、以及用户已办理的业务查询编号；其中，用户已办理的业务查询编号不限于包括还款操作咨询编号、还款计划咨询编号、办理结清编号等。用户已办理的业务查询编号对应的业务信息包括还款操作咨询、还款计划咨询、办理结清等等。不同的所述历史查询编号对应的业务信息对应不同的服务器。举例而言，还款操作咨询对应还款操作咨询服务器，还款计划咨询还款计划服务器，办理结清对应办理办理结清服务器。当所述终端发送的查询编号中的历史查询编号包括还款操作咨询编号、还款计划咨询编号、办理结清编号等，就相应地从还款操作咨询服务器、还款计划服务器、办理办理结清服务器获取相应的业务信息，以将上述业务信息显示在所述查询页上。
所述当前查询编号包括当前用户查询编号、以及推荐业务编号。其中，当前用户查询编号不限于包括循环动用查询编号、申请操作咨询编号、费用构成咨询编号、额度及期限咨询编号、更换银行卡咨询编号等等；所述当前查询编号对应的业务信息不限于包括循环动用查询、申请操作咨询、费用构成咨询、额度及期限咨询、更换银行卡咨询等等；不同的所述当前查询编号对应的业务信息对应不同的服务器。举例而言，申请操作咨询对应申请操作咨询服务器、费用构成咨询对应费用构成咨询服务器。当所述终端发送的查询编号中的当前查询编号包括申请操作咨询和费用构成咨询，就分别从申请操作咨询服务器、费用构成咨询服务器获取申请操作咨询对应的业务信息、费用构成咨询对应的业务信息，以将申请操作咨询对应的业务信息、费用构成咨询对应的业务信息显示在所述查询页上。所述推荐业务编号为根据历史查询编号中的用户历史查询记录中的查询编号、用户已办理的业务查询编号、以及当前查询编号中的当前用户查询编号来选择推荐业务的编号。具体地，当获取到所述终端发送的查询编号时，所述查询编号包括所述历史查询编号和所述当前查询编号，获取所述历史查询编号对应的业务信息和所述当前查询编号对应的业务信息；根据所述历史查询编号对应的业务信息和所述当前查询编号对应的业务信息选择推荐业务信息。举例而言，当历史查询编号包括还款计划编号，获取还款计划编号对应的业务信息，根据还款计划编号对应的业务信息选择费用构成对应的业务信息或者更换银行卡咨询对应的业务信息作为推荐业务信息，并将费用构成对应的业务信息或者更换银行卡咨询对应的业务信息显示在所述查询页上。
在本实施方式中，由于所述查询编号对应的业务信息能够显示在所述查询页上，便于用户查看所述查询编号对应的业务信息。进一步地，由于所述服务器发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上，从而使所述终端及时地显示所述查询页，便于用户查看。进一步地，所述查询编号包括历史查询编号和当前查询编号，所述服务器根据查询编号发出第二指令至所述终端，能够使所述终端同时显示历史查询编号对应的业务信息以及当前查询编号对应的业务信息，提高了查询业务信息的效率。进一步地，由于所述查询页包括历史查询编号及当前查询编号，便于用户能够获取到所述历史查询编号及所述当前查询编号，避免了用户忘记查询编号而降低用户查询业务信息的效率。
请一并参阅图4，图4为本申请第二实施方式提供的业务查询方法。本实施方式可以结合前面描述的任意实施方式。本实施方式提供的业务查询方法应用于服务器，所述业务查询方法包括但不仅限于包括步骤S210、S220、S230-I、S230-II、S240、S250。各个步骤详细介绍如下。
S210：获取终端发送的查询指令。
可以理解地，服务器获取终端发送的查询指令。所述终端发送的查询指令的方式可以为但不限于为通过电话、短信、图片、应用软件等的一种或者多种方式。在本实施方式中，所述终端通过应用软件发送所述查询指令。所述应用软件可以为但不限于为现有社交应用软件、独立的应用的一种或者多种。其中，所述社交应用软件可以为但不限于为即时通信软件，所述独立的应用可以为但不限于为安装在操作系统的应用。
S220：根据所述查询指令检测终端是否保存有查询页。
可以理解地，所述服务器根据所述查询指令检测终端是否保存有查询页。所述服务器通过对所述查询指令进行解析，获取所述查询指令中预设位置上的预设标识来检测所述终端是否保存有查询页。所述预设位置指的是所述查询指令中任意一个指定的位置，所述预设标识指的是用于表示所述终端是否含有所述查询页的标识。举例而言，所述查询指令“01100001”，所述指令的最后两位为预设位置，所述预设位置的指令为预设标识“01”，所述预设标识“01”表示所述终端保存有查询页。所述服务器对所述查询指令“01100001”进行解析，检测到所述查询指令中最后两位的指令“01”，而所述预设标识“01”表示所述终端保存有查询页，则所述服务器检测到所述终端保存有查询页。
S230-I：若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。
可以理解地，若所述终端保存有查询页，所述服务器则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。在本实施方式中，所述查询页集成在所述社交应用中。在其他实施方式中，所述查询页集成在独立的应用。
S230-II：若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
可以理解地，若所述终端无所述查询页，所述服务器则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
可选的，所述服务器将所述查询页分成N部分后，将所述N部分逐一发到所述终端，所述N为大于等于1的整数。由于所述服务器将所述查询页分成N部分后逐一发送到所述终端，从而减少了服务器发送的占用网络资源，避免网络拥堵。
可选的，所述服务器将所述查询页分成N部分后，将所述N部分同时发到所述终端，所述N为大于等于1的整数。由于所述服务器将所述查询页分成N部分后同时发到所述终端，从而减少了所述服务器将所述查询页发到所述终端的时间，提高了所述服务器将所述查询页发到所述终端的效率。
可选的，所述服务器将所述查询页分成N部分后，将第1部分至第M部分逐一发到所述终端，将所述第M部分至所述第N部分同时发到所述终端。
可选的，所述服务器将所述查询页分成N部分后，将第1部分至第M部分同时发到所述终端，将所述第M部分至所述第N部分逐一发到所述终端。
在一实施方式中，在所述S230-II：若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上包括：若所述终端无所述查询页，获取所述终端的可用的内存容量，若所述可用的内存容量大于或等于预设内存容量，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
由于所述服务器通过先获取所述终端的内存容量，且只有当所述内存容量大于等于预设内存容量时，才向所述终端发送所述查询页，避免了所述终端在可用的内存容量不足的情况下发送所述查询页而进一步减少所述终端的可用的内存容量。可以理解地，所述可用的内存容量指的是所述终端内存中还未使用的部分。其中，所述终端内存可以为但不限于为所述终端的运行内存或者机身内存。所述运行内存指的是随机存储器（random-access memory，RAM），所述机身内存指的是只读内存器（read-only memory,ROM）。所述预设内存容量可设置为终端内存的K分之一。举例而言，当所述终端的所述可用的内存容量大于等于所述终端内存的四分之一时，所述服务器向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
在一实施方式中，在所述S230-II：若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上包括：若所述终端无所述查询页，获取所述终端的可用的内存容量，若所述可用的内存容量小于预设内存容量，则在预设时间之后向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
由于所述服务器通过先获取所述终端的内存容量，当所述内存容量小于所述预设内存容量时，所述服务器在预设时间之后向所述终端发送所述查询页，避免了所述终端在可用的内存容量不足的情况下发送所述查询页而进一步减少所述终端的可用的内存容量。
S240：获取所述终端发送的所述查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。
可以理解地，所述服务器获取终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。举例而言，在第一时刻，所述服务器获取所述终端发送的所述查询编号，如“01”；在第一时刻之后的第二时刻，所述服务器获取所述终端发送的所述查询编号，如“02”；则在第二时刻，查询编号“01”为历史查询编号，查询编号“02”为当前查询编号。
S250：根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
可以理解地，所述服务器在获取所述终端发送的查询编号后，所述服务器根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
在本实施方式中，由于所述查询编号对应的业务信息能够显示在所述查询页上，便于用户查看所述查询编号对应的业务信息。进一步地，由于所述服务器发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上，从而使所述终端及时地显示所述查询页，便于用户查看。进一步地，若所述终端没有保存所述查询页，所述服务器向所述终端发送所述查询页，使得所述终端在没有所述查询页的情况下，及时收到所述服务器发送的所述查询页，便于用户查看所述查询页。进一步地，由于所述查询页包括历史查询编号及当前查询编号，便于用户能够获取到所述历史查询编号及所述当前查询编号，避免了用户忘记查询编号而降低用户查询业务信息的效率。
请一并参阅图5至图6，图5为本申请第三实施方式提供的业务查询方法；图6本申请第三实施方式中终端的界面示意图。本实施方式提供的业务查询方法可以结合前面描述的任一个实施方式，在本实施方式中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，在根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上包括但不仅限于包括步骤S350-I、S350-II、S350-III。各个步骤详细介绍如下。
S350-I：根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
S350-II：将所述历史查询编号显示在所述查询页的第一区域。
S350-III：将所述当前查询编号显示在所述查询页的第二区域。
请再次参阅图6，所述服务器根据所述查询页发出第二指令至所述终端，所述终端接收到所述第二指令后，所述终端的界面的查询页上，所述历史查询编号显示在所述查询页的第一区域，所述当前查询编号显示在所述查询页的第二区域。
由于所述历史查询编号显示在所述查询页的第一区域，所述当前查询编号显示在第二区域，便于提示用户获知所述历史查询编号及所述当前查询编号，提高了用户查询业务信息的效率。由于所述第一区域的范围小于所述第二区域的范围，便于引导用户将注意力集中在所述第二区域内，提高了用户获取当前查询编号的效率。
可以理解地，所述S350-I、S350-II、S350-III的次序不限于按照上述的次序，所述S350-I、S350-II、S350-III的次序也可以为S350-I、S350-III、S350-II。
可选的，所述第一区域和第二区域分别设置在所述查询页的不同位置。由于所述第一区域和第二区域分别设置在所述查询页的不同位置，避免了所述第一区域显示的内容和所述第二区域显示的内容重叠。
可选的，所述第一区域上显示的历史查询编号的字体为第一字体，所述第二区域上显示的当前查询编号的字体为第二字体，其中，所述第一字体与所述第二字体不同。由于所述第一字体与所述第二字体不同，使得所述第一区域上显示的历史查询编号的字体与所述第二区域上显示的当前查询编号的字体不同，便于用户区分和获知所述历史查询编号和所述当前查询编号。
可选的，所述第一区域上显示的历史查询编号的字号为第一字号，所述第二区域上显示的当前查询编号的字号为第二字号，其中，所述第一字体小于所述第二字体。由于所述第一字号小于所述第二字号，使得所述第一区域上显示的历史查询编号的字号小于所述第二区域上显示的当前查询编号的字号，便于用户获知所述当前查询编号。
可选的，所述第一区域上显示的历史查询编号的字体颜色为第一颜色，所述第二区域上显示的当前查询编号的字体颜色为第二颜色，其中，所述第一颜色与所述第二颜色不同。由于所述第一颜色和所述第二颜色不同，使得所述第一区域上显示的历史查询编号的字体颜色与所述第二区域上显示的当前查询编号的字体颜色不同，便于用户区分和获知所述历史查询编号和所述当前查询编号。
请一并参阅图7至图8，图7为本申请第四实施方式提供的业务查询方法；图8为本申请第四实施方式中终端的界面示意图。本实施方式可以结合前面描述的任一实施方式。在本实施方式中，本实施方式提供的业务查询方法应用于服务器，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，所述业务查询方法包括但不仅限于包括步骤S410、S420、S430-I、S430-II、S440、S450-I、S450-II、S450-III、S450-IV。各个步骤详细介绍如下。
S410：获取终端发送的查询指令。
可以理解地，服务器获取终端发送的查询指令。所述终端发送的查询指令的方式可以为但不限于为通过电话、短信、图片、应用软件等的一种或者多种方式。在本实施方式中，所述终端通过应用软件发送所述查询指令。所述应用软件可以为但不限于为现有社交应用软件、独立的应用的一种或者多种。其中，所述社交应用软件可以为但不限于为即时通信软件，所述独立的应用可以为但不限于为安装在IO操作系统的应用。
S420：根据所述查询指令检测终端是否保存有查询页。
可以理解地，所述服务器根据所述查询指令检测终端是否保存有查询页。所述服务器通过对所述查询指令进行解析，获取所述查询指令中预设位置上的预设标识来检测所述终端是否保存有查询页。所述预设位置指的是所述查询指令中任意一个指定的位置，所述预设标识指的是用于表示所述终端是否含有所述查询页的标识。举例而言，所述查询指令“01100001”，所述指令的最后两位为预设位置，所述预设位置的指令为预设标识“01”，所述预设标识“01”表示所述终端保存有查询页。所述服务器对所述查询指令“01100001”进行解析，检测到所述查询指令中最后两位的指令“01”，而所述预设标识“01”表示所述终端保存有查询页，则所述服务器检测到所述终端保存有查询页。
S430-I：若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。
可以理解地，若所述终端保存有查询页，所述服务器则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。在本实施方式中，所述查询页集成在所述社交应用中。在其他实施方式中，所述查询页集成在独立的应用。
S430-II：若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
可以理解地，若所述终端无所述查询页，所述服务器则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
S440：获取所述终端发送的所述查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。
可以理解地，所述服务器获取终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。举例而言，在第一时刻，所述服务器获取所述终端发送的所述查询编号，如“01”；在第一时刻之后的第二时刻，所述服务器获取所述终端发送的所述查询编号，如“02”；则在第二时刻，查询编号“01”为历史查询编号，查询编号“02”为当前查询编号。
S450-I：根据所述查询编号发出第二指令至所述终端，将所述历史查询编号对应的业务信息显示在所述第三区域。
S450-II：将所述当前查询编号对应的业务信息显示在所述第四区域。
S450-III：将所述历史查询编号显示在所述查询页的第一区域。
S450-IV：将所述当前查询编号显示在所述查询页的第二区域。
请再次参阅图8，所述服务器根据所述查询页发出第二指令至所述终端，所述终端接收到所述第二指令后，所述终端的界面的查询页上，所述历史查询编号对应的业务信息显示在所述第三区域，所述当前查询编号对应的业务信息显示在所述第四区域，所述历史查询编号显示在所述查询页的第一区域，所述当前查询编号显示在所述查询页的第二区域。
由于所述历史查询编号显示在所述查询页的第一区域，所述当前查询编号显示在第二区域，便于提示用户获知所述历史查询编号及所述当前查询编号，提高了用户查询业务信息的效率。所述历史查询编号对应的业务信息显示在所述查询页的第三区域，所述当前查询编号对应的业务信息显示在所述查询页的第四区域，便于用户获知所述历史查询编号对应的业务信息及当前查询编号对应的业务信息。由于所述第一区域的范围小于所述第二区域的范围，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，便于引导用户将注意力集中在所述第二区域内及与连接所述第二区域的第四区域，提高了用户获取当前查询编号以及当前查询编号对应的业务信息的效率。
可以理解地，所述S450-II、S450-III、S450-IV不限于按照上述的次序。
可选的，所述第一区域、所述第二区域、所述第三区域、及所述第四区域分别设置在所述查询页的不同位置。由于所述第一区域、所述第二区域、所述第三区域、及所述第四区域分别设置在所述查询页的不同位置，避免了所述第一区域显示的内容、所述第二区域显示的内容、所述第三区域显示的内容、及所述第四区域显示的内容的重叠。
可选的，所述第一区域上显示的字体为第一字体，所述第二区域上显示的字体为第二字体，所述第三区域上显示的字体为第三字体，所述第四区域上显示的字体为第四字体，其中，所述第一字体、所述第二字体、所述第三字体、及所述第四字体均不相同。由于所述第一字体、所述第二字体、所述第三字体、及所述第四字体均不相同，使得所述第一区域上显示的字体、所述第二区域上显示的字体、所述第三区域上显示的字体、及所述第四区域上显示的字体不同，便于用户区分所述第一区域显示的内容、所述第二区域显示的内容、所述第三区域显示的内容、及所述第四区域显示的内容。
可选的，所述第一区域上显示的历史查询编号的字号为第一字号，所述第二区域上显示的当前查询编号的字号为第二字号，所述第三区域上显示的所述历查询编号对应的业务信息的字号为第三字号，所述第四区域上显示的所述当前查询编号对应的业务信息的字号为第四字号，其中，所述第一字号小于所述第二字体，所述第三字号小于第四字号。由于所述第一字号小于所述第二字号，使得所述第一区域上显示的历史查询编号的字号小于所述第二区域上显示的当前查询编号的字号，便于用户获知所述当前查询编号。相应地，由于所述第三字号小于所述第四字号，使得所述第三区域上显示的所述历史查询编号对应的业务信息的字号小于所述第四区域上显示的所述当前查询编号对应的业务信息的字号，便于用户获知所述当前查询编号对应的业务信息。
可选的，所述第一区域上显示的历史查询编号的字体颜色为第一颜色，所述第二区域上显示的当前查询编号的字体颜色为第二颜色，所述第三区域上显示的所述历史查询编号对应的业务信息的字体颜色为第三颜色，所述第四区域上显示的所述当前查询编号对应的业务信息的字体颜色为第四颜色，其中，所述第一颜色与所述第二颜色不同，所述第三颜色与所述第四颜色不同。由于所述第一颜色和所述第二颜色不同，使得所述第一区域上显示的历史查询编号的字体颜色与所述第二区域上显示的当前查询编号的字体颜色不同，便于用户区分和获知所述历史查询编号和所述当前查询编号。相应地，由于所述第三颜色和所述第四颜色不同，使得所述第三区域上显示的所述历史查询编号对应的业务信息的字体颜色，与所述第四区域上显示的所述当前查询编号对应的业务信息的字体颜色不同，便于用户区分所述第三区域上显示的所述历史查询编号对应的业务信息和所述第四区域上显示的所述当前查询编号对应的业务信息。
请一并参阅图9至图10，图9为本申请第五实施方式提供的业务查询方法；图10为本申请第五实施方式中终端的界面示意图。本实施方式可以结合前面描述的任一实施方式，在本实施方式中，本实施方式提供的业务查询方法应用于服务器，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，所述业务查询方法包括但不仅限于包括步骤S510、S520、S530-I、S530-II、S540、S550-I、S550-II、S550-III、S550-IV。各个步骤详细介绍如下。
S510：获取终端发送的查询指令。
可以理解地，服务器获取终端发送的查询指令。所述终端发送的查询指令的方式可以为但不限于为通过电话、短信、图片、应用软件等的一种或者多种方式。在本实施方式中，所述终端通过应用软件发送所述查询指令。所述应用软件可以为但不限于为现有社交应用软件、独立的应用的一种或者多种。其中，所述社交应用软件可以为但不限于为即时通信软件，所述独立的应用可以为但不限于为安装在IO操作系统的应用。
S520：根据所述查询指令检测终端是否保存有查询页。
可以理解地，所述服务器根据所述查询指令检测终端是否保存有查询页。所述服务器通过对所述查询指令进行解析，获取所述查询指令中预设位置上的预设标识来检测所述终端是否保存有查询页。所述预设位置指的是所述查询指令中任意一个指定的位置，所述预设标识指的是用于表示所述终端是否含有所述查询页的标识。举例而言，所述查询指令“01100001”，所述指令的最后两位为预设位置，所述预设位置的指令为预设标识“01”，所述预设标识“01”表示所述终端保存有查询页。所述服务器对所述查询指令“01100001”进行解析，检测到所述查询指令中最后两位的指令“01”，而所述预设标识“01”表示所述终端保存有查询页，则所述服务器检测到所述终端保存有查询页。
S530-I：若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。
可以理解地，若所述终端保存有查询页，所述服务器则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上。在本实施方式中，所述查询页集成在所述社交应用中。在其他实施方式中，所述查询页集成在独立的应用。
S530-II：若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
可以理解地，若所述终端无所述查询页，所述服务器则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
S540：获取所述终端发送的所述查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。
可以理解地，所述服务器获取终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号。举例而言，在第一时刻，所述服务器获取所述终端发送的所述查询编号，如“01”；在第一时刻之后的第二时刻，所述服务器获取所述终端发送的所述查询编号，如“02”；则在第二时刻，查询编号“01”为历史查询编号，查询编号“02”为当前查询编号。
S550-I：根据所述查询编号发出第二指令至所述终端，将所述历史查询编号对应的业务信息显示在所述第三区域，且将所述历史编号对应的业务信息的透明度调整为第一透明度。
S550-II：将所述当前查询编号对应的业务信息显示在所述第四区域，且将所述当前编号对应的业务信息的透明度调整为第二透明度，其中，第一透明度大于第二透明度。
S550-III：将所述历史查询编号显示在所述查询页的第一区域。
S550-IV：将所述当前查询编号显示在所述查询页的第二区域。
所述服务器根据所述查询页发出第二指令至所述终端，将历史查询编号对应的业务信息显示在所述第三区域，将当前查询编号对应的业务信息显示在所述第四区域；将历史查询编号显示在所述查询页的第一区域，将当前查询编号显示在所述查询页的第二区域。
由于所述查询页的第一区域显示历史查询编号，第二区域显示当前查询编号，便于提示用户获知历史查询编号及当前查询编号，提高了用户查询业务信息的效率。所述查询页的第三区域显示所述历史查询编号对应的业务信息，所述查询页的第四区域显示，便于用户获知所述历史查询编号对应的业务信息及当前查询编号对应的业务信息。由于所述第一区域的范围，便于引导用户将注意力集中在所述第二区域内及与连接所述第二区域的第四区域。由于所述当前编号对应的业务信息的透明度调整为第二透明度，所述历史编号对应的业务信息的透明度调整为第一透明度，且所述第二透明度小于第一透明度，使得当前编号对应的业务信息相比，所述历史编号对应的业务信息更加清晰，便于用户获取所述当前编号对应的业务信息，提高了用户获取所述当前编号对应的业务信息的效率。
可以理解地，所述S550-II、S550-III、S550-IV不限于按照上述的次序。所述透明度指的是文字或图案的透明程度，若所述文字和所述图案完全透明，则透明度为100%；所述文字和所述图案的透明度越小，则所述文字和所述图案越清晰。
上述详细阐述了本申请实施方式提供的方法，下面提供了本申请实施方式提供的相关装置。
请一并参阅图11，图11是本申请实施方式提供的一种业务查询服务器的结构示意图。所述业务查询服务器50包括：获取单元501，用于获取终端发送的查询指令；检测单元502，用于根据所述查询指令检测所述终端是否保存有查询页；操作单元503，用于若所述终端保存有查询页，则发出第一指令至所述终端上，其中，所述查询页包括用于查询业务信息的查询编号，其中，所述查询编号包括历史查询编号及当前查询编号；所述获取单元501，还用于获取终端发送的所述查询编号；所述操作单元503，还用于根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
在一种可能的实现方式中，所述操作单元503，还用于若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
在一种可能的实现方式中，所述操作单元503，用于根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上，将所述历史查询编号显示在所述查询页的第一区域。
在一种可能的实现方式中，所述操作单元503，用于根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上，将所述当前查询编号显示在所述查询页的第二区域。
在一种可能的实现方式中，所述操作单元503，用于根据所述查询编号发出第二指令至所述终端，将所述历史查询编号对应的业务信息显示在所述第三区域。
在一种可能的实现方式中，所述操作单元503，用于根据所述查询编号发出第二指令至所述终端，将所述当前查询编号对应的业务信息显示在所述第四区域。
在一种可能的实施方式中，所述操作单元503，用于根据所述查询编号发出第二指令至所述终端，将所述历史查询编号对应的业务信息显示在所述第三区域，且将所述历史编号对应的业务信息的透明度调整为第一透明度；将所述当前编号对应的业务信息显示在所述第四区域，且将所述当前编号对应的业务信息的透明度调整为第二透明度，其中，第一透明度大于第二透明度。
需要说明的是，本申请装置实施方式中提供的业务查询服务器50的各功能单元的功能，可参见上述第一实施方式至第五实施方式中任意一项业务查询方法的相关描述，此处不再赘述。
请一并参阅图12，图12是本申请实施方式提供的一种电子设备的结构示意图。所述电子设备60可以包括至少一个存储部件601、至少一个通信部件602、至少一个处理部件603。此外，所述电子设备还可以包括天线、电源等通用部件，在此不再详述。
存储部件601可以包括一个或多个存储单元，每个单元可以包括一个或多个存储器，存储部件可用于存储程序和各种数据，并能在前述设备运行过程中高速、自动地完成程序或数据的存取。可以采用具有两种稳定状态的物理器件来存储信息，所述两种稳定状态分别表示为“0”和“1”。前述存储部件601，可以是只读存储器（read-only memory，ROM）或可存储静态信息和指令的其他类型的静态存储设备，随机存取存储器（random access memory，RAM）或者可存储信息和指令的其他类型的动态存储设备，也可以是电可擦可编程只读存储器（Electrically Erasable Programmable Read-Only Memory，EEPROM）、只读光盘（Compact Disc Read-Only Memory，CD-ROM）或其他光盘存储、光碟存储（可以包括压缩光碟、激光碟、光碟、数字通用光碟、蓝光光碟等）、磁盘存储介质或者其他磁存储设备、或者能够用于携带或存储具有指令或数据结构形式的期望的程序代码并能够由计算机存取的任何其他介质，但不限于此。存储器可以是独立存在，通过总线与处理器相连接。存储器也可以和处理器集成在一起。
处理部件602，也可以称为处理器，处理单元，处理单板，处理模块、处理装置等。处理部件可以是中央处理器（central processing unit，CPU），网络处理器（network processor，NP）或者CPU和NP的组合，也可以是微处理器，特定应用集成电路（application-specific integrated circuit，ASIC），或一个或多个用于控制以上方案程序执行的集成电路。
通信部件603，也可以称为收发机，或收发器等，可以是用于与其他设备或通信网络通信，其中可以包括用来进行无线、有线或其他通信方式的单元。
当电子设备60为图1所述服务器时，所述处理部件602用于调用所述存储部件601的数据执行上述第一实施方式至第五实施方式中任意一项业务查询方法，其中，上述第一实施方式至第五实施方式中任意一项的业务查询方法的相关描述，此处不再赘述。
本申请实施方式还提供一种计算机可读存储介质，所述计算机可读存储介质存储有计算机程序，所述计算机程序被处理器执行以实现上述实施方式中记载的任意一种的部分或全部步骤。其中，所述计算机可读存储介质可包括：U盘、移动硬盘、磁碟、光盘、只读存储器（Read-Only Memory，缩写：ROM）或者随机存取存储器（Random Access Memory，缩写：RAM）等各种可以存储程序代码的介质。所述计算机可读存储介质可以是非易失性，也可以是易失性的。
以上所述，仅为本申请的具体实施方式，但本申请的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本申请揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本申请的保护范围之内。因此，本申请的保护范围应以所述权利要求的保护范围为准。

Claims (20)

  1. 一种业务查询方法，应用于服务器，其中，所述业务查询方法包括：
    获取终端发送的查询指令；
    根据所述查询指令检测所述终端是否保存有查询页；
    若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上；
    获取所述终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号；
    根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
  2. 如权利要1所述的业务查询方法，其中，所述业务查询方法还包括：
    若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
  3. 如权利要求1所述的业务查询方法，其中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，在根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上包括：
    将所述历史查询编号显示在所述查询页的第一区域。
  4. 如权利要求1-3任意一项所述的业务查询方法，其中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，在根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上包括：
    将所述当前查询编号显示在所述查询页的第二区域。
  5. 如权利要求4所述的业务查询方法，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，在根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上包括：
    将所述历史查询编号对应的业务信息显示在所述第三区域。
  6. 如权利要求4所述的业务查询方法，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，在根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上包括：
    将所述当前查询编号对应的业务信息显示在所述第四区域。
  7. 如权利要求4所述的业务查询方法，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，在根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上包括：
    将所述历史查询编号对应的业务信息显示在所述第三区域，且将所述历史编号对应的业务信息的透明度调整为第一透明度；
    将所述当前编号对应的业务信息显示在所述第四区域，且将所述当前编号对应的业务信息的透明度调整为第二透明度，其中，第一透明度大于第二透明度。
  8. 一种业务查询服务器，其中，所述业务查询服务器包括：
    获取单元，用于获取终端发送的查询指令；
    检测单元，用于根据所述查询指令检测所述终端是否保存有查询页；
    操作单元，用于若所述终端保存有查询页，则发出第一指令至所述终端上，其中，所述查询页包括用于查询业务信息的查询编号，其中，所述查询编号包括历史查询编号及当前查询编号；
    所述获取单元，还用于获取终端发送的所述查询编号；
    所述操作单元，还用于根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
  9. 一种电子设备，其中，所述电子设备包括存储器和处理器，所述处理器、和所述存储器相互连接，所述存储器用于存储计算机程序，所述计算机程序包括程序指令，所述处理器用于执行所述存储器的所述程序指令，其中：
    获取终端发送的查询指令；
    根据所述查询指令检测所述终端是否保存有查询页；
    若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上；
    获取所述终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号；
    根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
  10. 如权利要9所述的电子设备，其中，所述处理器用于：
    若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
  11. 如权利要求9所述的电子设备，其中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，所述处理器用于：
    将所述历史查询编号显示在所述查询页的第一区域。
  12. 如权利要求9-11任意一项所述的电子设备，其中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，所述处理器用于：
    将所述当前查询编号显示在所述查询页的第二区域。
  13. 如权利要求12所述的电子设备，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，所述处理器用于：
    将所述历史查询编号对应的业务信息显示在所述第三区域。
  14. 如权利要求12所述的电子设备，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，所述处理器用于：
    将所述当前查询编号对应的业务信息显示在所述第四区域。
  15. 如权利要求12所述的电子设备，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，所述处理器用于：
    将所述历史查询编号对应的业务信息显示在所述第三区域，且将所述历史编号对应的业务信息的透明度调整为第一透明度；
    将所述当前编号对应的业务信息显示在所述第四区域，且将所述当前编号对应的业务信息的透明度调整为第二透明度，其中，第一透明度大于第二透明度。
  16. 一种计算机可读存储介质，其中，所述计算机可读存储介质存储有计算机程序，所述计算机程序包括程序指令，所述程序指令被处理器执行时，用于实现以下步骤：
    获取终端发送的查询指令；
    根据所述查询指令检测所述终端是否保存有查询页；
    若所述终端保存有查询页，则发出第一指令至所述终端，所述第一指令用于将所述查询页显示在所述终端上；
    获取所述终端发送的查询编号，其中，所述查询页包括用于查询业务信息的查询编号，所述查询编号包括历史查询编号及当前查询编号；
    根据所述查询编号发出第二指令至所述终端，以将所述查询编号对应的业务信息显示在所述查询页上。
  17. 如权利要16所述的计算机可读存储介质，其中，所述程序指令被处理器执行时，还用于实现以下步骤：
    若所述终端无所述查询页，则向所述终端发送所述查询页，且使得所述查询页显示在所述终端上。
  18. 如权利要求16所述的计算机可读存储介质，其中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，所述程序指令被处理器执行时，还用于实现以下步骤：
    将所述历史查询编号显示在所述查询页的第一区域。
  19. 如权利要求16-18任意一项所述的计算机可读存储介质，其中，所述查询页包括间隔设置的第一区域及第二区域，且所述第一区域的范围小于所述第二区域的范围，所述程序指令被处理器执行时，还用于实现以下步骤：
    将所述当前查询编号显示在所述查询页的第二区域。
  20. 如权利要求19所述的计算机可读存储介质，其中，所述查询页还包括第三区域及第四区域，且所述第三区域连接所述第一区域，所述第四区域连接所述第二区域，所述程序指令被处理器执行时，还用于实现以下步骤：
    将所述历史查询编号对应的业务信息显示在所述第三区域。
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