WO2021024919A1 - 商品管理システム、商品管理方法、コンピュータプログラム及び記録媒体 - Google Patents

商品管理システム、商品管理方法、コンピュータプログラム及び記録媒体 Download PDF

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Publication number
WO2021024919A1
WO2021024919A1 PCT/JP2020/029322 JP2020029322W WO2021024919A1 WO 2021024919 A1 WO2021024919 A1 WO 2021024919A1 JP 2020029322 W JP2020029322 W JP 2020029322W WO 2021024919 A1 WO2021024919 A1 WO 2021024919A1
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WO
WIPO (PCT)
Prior art keywords
store
product
side data
customer
information
Prior art date
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Ceased
Application number
PCT/JP2020/029322
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English (en)
French (fr)
Japanese (ja)
Inventor
真彩 高畠
和樹 三浦
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NEC Corp
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NEC Corp
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Filing date
Publication date
Application filed by NEC Corp filed Critical NEC Corp
Priority to US17/631,997 priority Critical patent/US20220277264A1/en
Priority to JP2021537277A priority patent/JP7622632B2/ja
Publication of WO2021024919A1 publication Critical patent/WO2021024919A1/ja
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G06Q10/0875—Itemisation or classification of parts, supplies or services, e.g. bill of materials
    • B—PERFORMING OPERATIONS; TRANSPORTING
    • B65—CONVEYING; PACKING; STORING; HANDLING THIN OR FILAMENTARY MATERIAL
    • B65G—TRANSPORT OR STORAGE DEVICES, e.g. CONVEYORS FOR LOADING OR TIPPING, SHOP CONVEYOR SYSTEMS OR PNEUMATIC TUBE CONVEYORS
    • B65G1/00—Storing articles, individually or in orderly arrangement, in warehouses or magazines
    • B65G1/02—Storage devices
    • B65G1/04—Storage devices mechanical
    • B65G1/137—Storage devices mechanical with arrangements or automatic control means for selecting which articles are to be removed
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions

Definitions

  • the present invention relates to a technical field of a product management system for managing store products, a product management method, a computer program, and a recording medium.
  • Patent Documents 1 to 5 disclose a technique for managing a product in a store by using information read from an RFID (Radio Frequency Identifier) tag attached to the product.
  • Patent Documents 6 and 7 disclose a technique for reading information from an RFID tag using a robot.
  • Japanese Unexamined Patent Publication No. 2012-158455 Japanese Unexamined Patent Publication No. 2005-320074 Japanese Unexamined Patent Publication No. 2004-359363 Japanese Unexamined Patent Publication No. 2009-205481 Japanese Unexamined Patent Publication No. 2005-0334558 JP-A-2007-217869 JP-A-2009-023740
  • the information read from the product is output (for example, displayed on a display or the like) to the store staff and the customer.
  • the information required for the system differs between the store staff and the customer.
  • store staff request information about out-of-stock products in order to replenish products, while customers do not request such information very much.
  • the customer requests specific information about the product (for example, information about the material, specifications, etc.), while the store staff does not request such information very much.
  • the present invention has been made in view of the above problems, and provides a product management system, a product management method, a computer program, and a recording medium capable of providing appropriate information to store staff and customers. Is the subject.
  • One aspect of the product management system of the present invention is an acquisition means for acquiring product information which is information about the product from the product of the store, and store-side data provided to the staff of the store based on the product information. , And a generation means for generating customer side data to be provided to a customer who uses the store, and an output means for outputting at least one of the store side data and the customer side data.
  • One aspect of the product management method of the present invention is an acquisition process of acquiring product information which is information about the product from the product of the store, and store side data provided to the staff of the store based on the product information. , And a generation process of generating customer-side data to be provided to a customer who uses the store, and an output process of outputting at least one of the store-side data and the customer-side data.
  • One aspect of the computer program of the present invention is an acquisition process of acquiring product information which is information about the product from the product of the store, and store-side data provided to the staff of the store based on the product information.
  • the computer is made to execute a generation step of generating customer-side data to be provided to a customer who uses the store and an output step of outputting at least one of the store-side data and the customer-side data.
  • the above-mentioned computer program is recorded.
  • FIG. 1 is a block diagram showing an overall configuration of a product management system according to an embodiment.
  • FIG. 2 is a block diagram showing a hardware configuration of the product management device according to the embodiment.
  • the product management system 1 is a system for managing products in a store, and has an RF tag reading device 10, a product management device 20, and a data display device 30 as main components. It is configured to prepare.
  • the RF tag reading device 10 is configured to be able to read (that is, acquire) product information from an RFID tag (hereinafter, appropriately referred to as "RF tag") attached to the product.
  • the "product information” here is various information related to the product and is stored in the RF tag in advance. Examples of product information include product names, product types, product sizes, product colors, product materials, product specifications, and product positions (for example, product placement positions).
  • the RF tag reading device 10 may be such that the RF tag is read by the operation of the store staff, for example, or automatically executes the operation of reading the RF tag like a self-propelled robot. You may.
  • the product information read by the RF tag reading device 10 is output to the product management device 20.
  • the product information does not necessarily have to be stored in the RF tag, and may be readable from the product itself, the tag attached to the product, or the like.
  • the product information may be given to the product as code information of a barcode or a QR code (registered trademark).
  • the RF tag reading device 10 may be configured as a code reading device.
  • the product management device 20 is configured to be able to generate customer side data provided to store customers and store side data provided to store staff based on the product information acquired by the RF tag reading device 10. ing.
  • the product management device 20 includes a customer-side data generation unit 210 and a store-side data generation unit 220 as logical processing blocks or physical hardware.
  • the customer side data generation unit 210 generates customer side data based on the product information.
  • the customer side data is data generated for a customer who purchases a product at a store. For example, for various information included in the product information, a process for providing the information to the customer in an easy-to-understand manner (for example). , Information imaging, sorting, sorting, etc.). Specific examples of customer-side data will be described in detail later.
  • the customer side data generated by the customer side data generation unit 210 is configured to be output to the data display device 30.
  • the store side data generation unit 220 generates store side data based on the product information.
  • the store side data is data generated for store staff (including not only sales floor staff but also staff of management departments, etc.). For example, for various information included in product information, the store staff uses such information. It is generated by executing processing (for example, imaging, sorting, sorting, etc.) of providing information in an easy-to-understand manner. Specific examples of store-side data will be described in detail later.
  • the store-side data generated by the store-side data generation unit 220 is configured to be output to the data display device 30.
  • the product management device 20 includes a CPU (Central Processing Unit) 11, a RAM (Random Access Memory) 12, a ROM (Read Only Memory) 13, and a storage device 14. I have.
  • the product management device 20 may further include an input device 15 and an output device 16.
  • the CPU 11, the RAM 12, the ROM 13, the storage device 14, the input device 15, and the output device 16 are connected via the data bus 17.
  • the CPU 11 reads a computer program.
  • the CPU 11 may read a computer program stored in at least one of the RAM 12, the ROM 13, and the storage device 14.
  • the CPU 11 may read a computer program stored in a computer-readable recording medium using a recording medium reading device (not shown).
  • the CPU 11 may acquire (that is, may read) a computer program from a device (not shown) arranged outside the product management device 20 via a network interface.
  • the CPU 11 controls the RAM 12, the storage device 14, the input device 15, and the output device 16 by executing the read computer program.
  • a functional block for managing products in the store is realized in the CPU 11. That is, the CPU 11 can function as a controller for managing products.
  • the customer side data generation unit 210 and the store side data generation unit 220 described above are realized by, for example, the CPU 11.
  • the RAM 12 temporarily stores the computer program executed by the CPU 11.
  • the RAM 12 temporarily stores data temporarily used by the CPU 11 when the CPU 11 is executing a computer program.
  • the RAM 12 may be, for example, a D-RAM (Dynamic RAM).
  • the ROM 13 stores a computer program executed by the CPU 11.
  • the ROM 13 may also store fixed data.
  • the ROM 13 may be, for example, a P-ROM (Programmable ROM).
  • the storage device 14 stores data stored in the product management system 1 for a long period of time.
  • the storage device 14 may operate as a temporary storage device of the CPU 11.
  • the storage device 14 may include, for example, at least one of a hard disk device, a magneto-optical disk device, an SSD (Solid State Drive), and a disk array device.
  • the input device 15 is a device that receives an input instruction from the user of the product management system 1.
  • the input device 15 may include, for example, at least one of a keyboard, a mouse and a touch panel.
  • the output device 16 is a device that outputs information about the product management system 1 to the outside.
  • the output device 16 may be a display device capable of displaying information about the product management system 1.
  • the data display device 30 is configured as a device having a display unit such as a display, and is a product management device 20 (specifically, a customer side data generation unit 210 and a store side data generation unit 220). Display at least one of the customer side data and the store side data generated by.
  • the data display device 30 is configured as, for example, a digital signage installed in a store or a terminal owned by a customer (for example, a smartphone or the like), and displays customer-side data to the customer in the store.
  • the data display device 30 is configured as a monitor installed in the cash register counter or a terminal (for example, a tablet or the like) owned by the store staff, and displays the store side data to the store staff.
  • the data display device 30 is configured as a common terminal that can be used by both the customer and the store staff, and may be configured so that the customer side data and the store side data can be switched and displayed.
  • the data display device 30 may be configured so that the display mode (display content, display format, display hierarchy, etc.) of the customer side data or the store side data can be changed according to the operation of the customer or the store staff. .. Further, the data display device 30 may output the customer side data and the store side data by another method (for example, voice or the like) in addition to or instead of displaying the data.
  • the format of the customer side data and the store side data is not limited to the image data and the text data, and may be other formats.
  • FIG. 3 is a flowchart showing an operation flow of the product management system according to the embodiment.
  • the RF tag reader 10 first acquires product information from the product (step S101). Reading of product information is typically performed during a time when the store is closed (eg, at night). Specifically, after the store is closed, the store staff operates the RF tag reading device 10 to read the product information. Alternatively, the RF tag reading device 10 configured as a self-propelled robot may automatically read the product information in an unmanned state in which the store staff has also left the store. Further, the reading of the product information may be executed during the business hours of the store (in other words, with the customer in the store).
  • the customer side data generation unit 210 When the product information is acquired, the customer side data generation unit 210 generates the customer side data based on the acquired product information (step S102). In addition, the store-side data generation unit 220 generates store-side data based on the acquired product information (step S103). The processes of steps S102 and S103 may be executed one after the other, or may be executed in parallel at the same time.
  • the data display device 30 displays customer-side data and store-side data as images to customers and store staff.
  • the data display device 30 may output the customer side data and the store side data immediately after the generation, or may output the customer side data and the store side data as appropriate according to the operation of the customer or the store staff. It may be. Further, the data display device 30 automatically outputs the customer side data every time new customer side data and store side data are generated (in other words, every time the customer side data and store side data are updated). And the store side data may be changed.
  • FIG. 4 is a diagram showing an example of displaying the position of the product on the floor map as customer side data.
  • a case where the product management system 1 according to the present embodiment is applied to an apparel shop (that is, a clothing retail store) will be described as an example.
  • the customer side data may be generated as data indicating the position of the product in the store.
  • the data display device 30 displays a floor map in the store and a mark (black circle in the figure) indicating the position of the product searched by the customer. Displaying such customer-side data makes it easier for customers to find the products they want to purchase. If there are a plurality of products that match the customer's search conditions in the store, a plurality of marks may be displayed. In this case, the color, size, etc. of the mark may be changed for each product.
  • the product searched by the customer exists in the store, for example, the product is in the state before display (for example, in the warehouse or on the aisle, or in a place other than the display shelf).
  • the information about such products may not be displayed.
  • information about products that the customer cannot purchase may not be included in the customer data.
  • the information about the predetermined product that matches the preset conditions is intentionally excluded from the customer side data, it is possible to provide the customer with more appropriate information.
  • customer data includes coordination / style including products searched by customers, product explanations (materials, specifications, handling, etc.), product reviews (word-of-mouth), and EC (EC) that sells products in stores on the Internet. It may include a screen for linking to an (Electronic Customer) site or the like.
  • FIG. 5 is a diagram showing an example of displaying the position of a product in which a shortage has occurred as store side data.
  • FIG. 6 is a diagram showing an example of displaying a list of information about products as store side data.
  • the store-side data may be generated as data indicating products that are out of stock (that is, the remaining number is zero or extremely small) in the store.
  • the data display device 30 displays images having different display modes depending on whether or not there is a shortage.
  • the shelves of products that are out of stock are displayed darker than the other shelves that are not out of stock.
  • specific product names here, "sweat pants” and "slim pants" are displayed for products that are out of stock.
  • the store side data may be generated as data for displaying the products handled in the store in a list format.
  • each product on the list may be rearranged according to various conditions.
  • the products with a small remaining number (quantity) may be automatically displayed at the top.
  • priority may be displayed as a guide when performing replenishment work.
  • the priority here may be set in consideration of not only the remaining number of products but also the sales of products. Specifically, for products that sell well (that is, decrease quickly), the priority of replenishment is set high even when the quantity is relatively large (see, for example, "sweat pants” in the figure). For products that are not selling well (that is, they decrease slowly), the priority of replenishment may be set low even when the quantity is relatively small (for example, "slim pants” in the figure. reference).
  • customer side data and “store side data” are generated based on the product information, so that the customer and the store staff Appropriate information can be output for each. Therefore, it is possible to manage the products more preferably than in the case where the customer side data and the store side data are not separated (that is, the same data is output to both the customer and the store staff).
  • the customer-side data and store-side data described in the present embodiment are merely examples, and are appropriately separate data (that is, customer-side data and store-side data) according to the type of products handled in the store, the form of the store, and the like. Data) should be generated.
  • the customer side data and the store side data may be at least partially different, and there may be overlapping parts with each other. Specifically, even if the display modes of the customer side data and the store side data are the same, if the type and number of product information contained therein are different between those for the customer and those for the store staff. , The above-mentioned technical effects can be obtained accordingly. Alternatively, even if the type and number of product information included in the customer side data and the store side data are the same, if the display mode is partially different between the customer side data and the store staff side, the above-mentioned technology. The effect can be obtained accordingly.
  • the product management system described in Appendix 1 includes acquisition means for acquiring product information that is information about the product from the product in the store, store-side data provided to the staff of the store based on the product information, and A product management system including a generation means for generating customer-side data provided to a customer who uses the store, and an output means for outputting at least one of the store-side data and the customer-side data. is there.
  • the product management system according to the appendix 2 is characterized in that the output means is capable of switching between the store side data and the customer side data for output. It is a product management system.
  • the product information includes information on the remaining number of the products in the store, and the generation means generates at least one of the store side data and the customer side data.
  • Appendix 4 The product management system according to Appendix 4 is characterized in that the generation means generates the store side data as including information indicating a product to be supplemented by the staff of the store.
  • the product management system according to Appendix 6 is characterized in that the generation means generates the customer-side data so as not to include information on a predetermined product that meets preset conditions among the products.
  • the product management system according to any one of 1 to 5.
  • Appendix 7 The product management system according to Appendix 7 is the product management system according to Appendix 6, wherein the predetermined product is the product before display.
  • the acquisition means is a self-propelled robot, and the product management according to any one of the appendices 1 to 7 is characterized in that the product information is automatically acquired. It is a system.
  • Appendix 9 uses an acquisition process for acquiring information about the product from the product in the store, store-side data provided to the staff of the store based on the product information, and the store. It is a product management method including a generation process of generating customer side data to be provided to a customer, and an output process of outputting at least one of the store side data and the customer side data.
  • Appendix 10 The computer program described in Appendix 10 includes an acquisition process for acquiring product information, which is information about the product, from the product in the store, store-side data to be provided to the staff of the store based on the product information, and the above.
  • Appendix 11 The recording medium described in Appendix 11 is a recording medium on which the computer program described in Appendix 10 is recorded.
  • the present invention can be appropriately modified within the scope of claims and within a range not contrary to the gist or idea of the invention that can be read from the entire specification, and the product management system, product management method, computer program and record accompanied by such changes.
  • the medium is also included in the technical idea of the present invention.

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PCT/JP2020/029322 2019-08-05 2020-07-30 商品管理システム、商品管理方法、コンピュータプログラム及び記録媒体 Ceased WO2021024919A1 (ja)

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US17/631,997 US20220277264A1 (en) 2019-08-05 2020-07-30 Merchandise management system, merchandise management method, computer program and recording medium
JP2021537277A JP7622632B2 (ja) 2019-08-05 2020-07-30 商品管理システム、商品管理方法、コンピュータプログラム及び記録媒体

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JP2024101791A (ja) * 2023-01-18 2024-07-30 東芝テック株式会社 情報処理装置、プログラム、および品出し情報通知システム

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JP2006195685A (ja) * 2005-01-13 2006-07-27 Sanyo Electric Co Ltd ロボットの走行軌道制御システム
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JP2006195685A (ja) * 2005-01-13 2006-07-27 Sanyo Electric Co Ltd ロボットの走行軌道制御システム
JP2012158455A (ja) * 2011-02-02 2012-08-23 Toshiba Tec Corp 在庫管理装置及びそのプログラム

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Publication number Priority date Publication date Assignee Title
JP2024101791A (ja) * 2023-01-18 2024-07-30 東芝テック株式会社 情報処理装置、プログラム、および品出し情報通知システム

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