WO2021008043A1 - Operating system and operating method for ready-made food selling device supporting clean feeding - Google Patents

Operating system and operating method for ready-made food selling device supporting clean feeding Download PDF

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WO2021008043A1
WO2021008043A1 PCT/CN2019/119115 CN2019119115W WO2021008043A1 WO 2021008043 A1 WO2021008043 A1 WO 2021008043A1 CN 2019119115 W CN2019119115 W CN 2019119115W WO 2021008043 A1 WO2021008043 A1 WO 2021008043A1
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food
cleaning
specifications
ready
operating
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PCT/CN2019/119115
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French (fr)
Chinese (zh)
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张炜
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上海氦豚机器人科技有限公司
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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/06Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063Operations research, analysis or management
    • G06Q10/0639Performance analysis of employees; Performance analysis of enterprise or organisation operations
    • G06Q10/06393Score-carding, benchmarking or key performance indicator [KPI] analysis
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06VIMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V20/00Scenes; Scene-specific elements
    • G06V20/10Terrestrial scenes
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06VIMAGE OR VIDEO RECOGNITION OR UNDERSTANDING
    • G06V40/00Recognition of biometric, human-related or animal-related patterns in image or video data
    • G06V40/10Human or animal bodies, e.g. vehicle occupants or pedestrians; Body parts, e.g. hands

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  • the present invention relates to the technical field of on-the-sale food equipment, in particular to an operating system and method for on-the-sale food equipment that supports clean feeding.
  • Ready-made food equipment is a form of expression of vending machines. It is especially good that food and beverage food-ready food equipment has brought great convenience to people's lives, such as food coffee machines. . These off-the-shelf food equipment brings convenience to people, but whether the operation steps of its operators comply with the operating specifications cannot be monitored in time, nor can the irregular actions of the operators be corrected in time. The reason is: ready-made food for sale
  • the existing operating personnel management of the equipment is similar to the existing security management mechanism. There are operators clocking in and inspections by the operating manager. This mechanism is mainly through post-punishment and cannot achieve prevention during the event; although some vending machines upload photos by operators The operator is supervised in the same way, but the operator’s use of mobile phones to take pictures reduces operational efficiency and risks being bypassed.
  • This application provides an operating system and an operating method of ready-made food equipment for sale that supports cleaning and feeding, and can solve the problem of whether the operating steps of the operating personnel of the vending machine comply with operating specifications.
  • an embodiment provides an operating system for off-the-shelf food equipment that supports cleaning and feeding, including:
  • each sensor is deployed in the preset position of the food equipment that is manufactured and sold;
  • At least one image acquisition device the image acquisition device is deployed in a preset position of the food equipment that is manufactured and sold;
  • the processor is in signal connection with each of the sensors and the image acquisition device, and is used for judging whether the operation steps of the operator conform to the operation specifications according to the detection data of each sensor at the preset position and the image data collected by the image acquisition device.
  • the operating specifications include the dress code of the operating personnel and the filling specification of ready-made food for sale;
  • the processor judges whether the clothing of the operating personnel conforms to the dress code according to the image data collected by the image collecting device;
  • a weight sensor or an in-position sensor is respectively deployed at a preset position of each appliance to be fed in the ready-made and sold food equipment, and the processor judges the operator’s performance based on the detection data of the weight sensor or the in-position sensor at the preset position Whether the feeding operation meets the feeding specification.
  • the operation specification further includes a cleanliness specification for ready-made and sold food
  • An in-place sensor and/or image acquisition device is deployed at a preset position of each component to be cleaned in the ready-to-sell food equipment, and the processor is based on the detection data and/or image acquisition of the in-place sensor at the preset position
  • the image data collected by the device judges whether the cleaning operation of the operating personnel complies with the cleaning specifications of the food for sale.
  • the cleanliness specifications for ready-made foods for sale include internal cleanliness specifications for food utensils, external cleanliness specifications for food utensils, and cleanliness specifications for food countertops, and the processor recognizes the color of cleaning objects held by operators according to the image data to determine Whether the cleaning operation of the operator is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops.
  • an alarm is further included, and the processor is signally connected to the alarm.
  • the processor is also configured to The alarm is controlled to issue an alarm to remind the operating personnel to interrupt the current cleaning operation or/and feeding operation, so as to close the door of the ready-made food equipment.
  • the processor is further configured to score the dressing, cleaning operations, and feeding operations of the operating personnel according to the corresponding scoring standards according to the scoring mechanism.
  • the processor further includes a server, the processor is in communication connection with the server, and the processor is further configured to publish the dressing, cleaning operation process, feeding operation process and scoring results of the operators to the server,
  • the server is used to generate a corresponding electronic record sheet according to the data, and push the electronic record sheet to the operating personnel in the form of short message, email and/or WeChat.
  • the server is further configured to issue a warning to the operating personnel based on the failing score, and provide corresponding unqualified clauses and corresponding operating specifications.
  • an embodiment provides a method for operating an off-the-shelf food equipment that supports cleaning and feeding, including the steps:
  • the operation specifications include the dress code of the operation staff and the food preparation specification for ready-to-sell food, and the operation of the operator is determined based on the detection data of each sensor at the preset position and the image data collected by the image acquisition device Whether the steps are in compliance with operating specifications, specifically:
  • a weight sensor or an in-position sensor is respectively deployed at the preset position of each appliance to be fed in the ready-made and sold food equipment, and the detection data of the weight sensor or the in-position sensor at the preset position is used to determine whether the feeding operation of the operator conforms to Feeding specifications.
  • the operating specifications further include the clean specifications for ready-made and sold foods, and further include: the preset positions of the components to be cleaned in the ready-made and sold food equipment are deployed in-place sensors and/or image acquisition devices According to the detection data of the in-position sensor at the preset position and/or the image data collected by the image acquisition device, it is judged whether the cleaning operation of the operator complies with the clean standards for the ready-made food.
  • the cleanliness specifications for ready-made food for sale include internal cleanliness specifications for food utensils, external cleanliness specifications for food utensils, and cleanliness specifications for food countertops, and further include: identifying the color of cleaning objects held by operators according to image data to determine operations Whether the cleaning operation of the personnel is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops.
  • the process of operating personnel’s implementation of operating specifications further includes detecting whether the door opening time of the ready-to-sell food equipment exceeds a preset threshold. If it exceeds, it also includes sending an alarm to the operating personnel to Operators are allowed to interrupt the current cleaning operation or/and feeding operation, close the door of the ready-made food equipment, and after the interruption time is over, remind the operator to open the door to continue the current cleaning operation or/and feeding operation .
  • it further includes the steps of scoring the dressing, cleaning operations, and feeding operations of the operating personnel according to the corresponding scoring standards according to the scoring mechanism, and evaluating the operating personnel according to the scoring results.
  • it further includes generating a corresponding electronic record sheet according to the dressing, cleaning operation process, feeding operation process and scoring results of the operating personnel, and pushing the electronic record sheet to the form of SMS, email and/or WeChat Operations staff.
  • it also includes issuing a warning to the operating staff based on the failing score and giving corresponding guidance.
  • sensors and image acquisition devices are deployed to corresponding preset locations, and the operations of the operators are determined based on the detection data of each sensor at the preset locations and the image data collected by the image acquisition device Whether the steps are in compliance with the operation specifications, that is, the detection data of the sensors and image acquisition devices are combined with the operation specifications, so that the corresponding detection data can quickly determine whether the operations of the operators comply with the operation specifications, and also according to the corresponding detection
  • the data scores the operation steps of the operators, and the scoring results can realize the quantification of the evaluation indicators of the operators, thus solving the problem of whether the operation steps of the operators of the vending machine comply with the operation specifications, and also make the evaluation indicators of the workload of the operators Get quantified.
  • Figure 1 is a schematic diagram of the operating system.
  • cleaning can include cleaning utensils with ingredients, tabletop cleaning, sewage treatment, etc.
  • feeding can include feeding ingredients, cover refills, Cup body replenishment, etc., where the food material replenishment can be either directly replenishing the food material utensils or replacing the food material utensils.
  • the operating system of this application includes several sensors, at least one image acquisition device and a processor, wherein each sensor is deployed in the automatic coffee vending machine.
  • each sensor is deployed in the automatic coffee vending machine.
  • Set the location detection data and the image data collected by the image acquisition device to judge whether the operation steps of the operators meet the operation specifications.
  • the preset position on the food utensil of the automatic coffee vending machine is respectively deployed in-position sensors, where ,
  • the preset position refers to the position that the operator must directly touch during manual operation, so that the in-position sensor will change according to the detection data when the operator senses the operator, or the preset position during the movement of the appliance/container The change can cause a change in the detection data of the sensor in place.
  • the image acquisition device is installed in a specific preset position according to specific needs, and can also be used comprehensively with corresponding on-site sensors.
  • the processor judges the operation based on the detection data and image data of each on-site sensor Whether the operating procedures of the personnel comply with the standard operating specifications.
  • the operating specifications include the dress code for operators, the cleanliness specification for ready-to-sell food and the filling specification for ready-to-sell food utensils.
  • the dress code and the filling specification for ready-to-sell food are required in conventional unmanned ready-to-sell food equipment.
  • Operational specifications that need to be implemented by operating personnel.
  • unmanned off-the-shelf equipment has an automatic cleaning function, the off-the-shelf food cleaning specifications do not need to be implemented by operating personnel. It should be noted that when the operator clicks to start the operation through the operation system, the processor starts to wake up the various sensors and image acquisition devices in place, among which:
  • the processor judges whether the clothing of the operating personnel conforms to the dress code; because food and beverages have requirements on the clothing of the operating personnel, for example, the operating personnel are required to wear masks, hats, and gloves. Therefore, when operating When the personnel open the door of the vending coffee machine, the corresponding image acquisition device starts to take pictures of the operators and sends the photographed images to the processor. The processor judges whether the current operator’s clothing matches the dress code based on the image comparison method specification.
  • a weight sensor is deployed at the preset position of the food utensil, and the processor uses the detection data of the weight sensor to compare the current food additive specifications Comparing the required feeding weights, you can know whether the current feeding operation of the operating personnel meets the current food feeding specifications for on-the-spot food.
  • an in-position sensor is deployed for the corresponding container holding the lid and the cup.
  • the processor judges the replenishment of the lid and the cup by the operator based on the detection data of the in-position sensor at the preset position Whether the operation meets the replenishment specifications of the lid and cup.
  • the cleaning specifications for ready-made and sold food include internal cleaning specifications for food utensils, external cleaning specifications for food utensils, and cleaning specifications for food countertops.
  • the processor recognizes the color of the cleaning objects held by the operators based on the image data to determine whether the cleaning operations of the operators are clean inside the food utensils Specifications, external cleaning specifications for food utensils, or food countertop cleaning specifications.
  • the processor judges whether the operator moves the food utensil based on the detection data of the in-position sensor at the corresponding position. If it determines that the food utensil is moved, it further identifies the color of the cleaning object held by the operator according to the image data.
  • the processor When the operator cleans the food countertop, the processor recognizes that the color of the cleaning object held by the operator is blue through the image data of the image acquisition device at the corresponding position, and then judges that the cleaning of the food countertop by the operator complies with the operation specification for food countertop cleaning Requirement, otherwise, it does not meet the requirements of food countertop cleaning specifications.
  • the operating system in this example also includes an alarm.
  • the processor is connected to the alarm signal.
  • the processor controls the alarm to sound an alarm (for example, the alarm sounds alarm music) to remind the operator to interrupt the current cleaning operation or/ And feeding operation to close the door; during the interruption, the vending coffee machine performs self-sterilization operation.
  • the processor controls the alarm to send out another alarm music, prompting the operator to open the door to continue executing the current Operation.
  • the processor is also used to perform the scoring mechanism on the dressing, cleaning operations and feeding of the operators
  • the operations are scored according to the corresponding scoring standards.
  • the scoring mechanism is a set of complete scoring standards set according to the various standard steps of the operation specifications, which are stored in the processor in advance. Therefore, the processor can check the detection data of each sensor and the image acquisition device according to the scoring mechanism. The behavior corresponding to the image data is scored item by item.
  • the operation system of this application also includes a server, and the processor communicates with the server.
  • the processor is also used for dressing, cleaning operations, and feeding operations of the operations personnel.
  • the scoring result is published to the server, and the server is used to generate the corresponding electronic record sheet based on the data, and push the electronic record sheet to the operating personnel in the form of SMS, email and/or WeChat.
  • the operation management personnel can query the electronic record sheet of the operation personnel in time through the server, and then learn the work status of the operation personnel, and evaluate the work of the operation personnel based on the scoring results.
  • the electronic record sheet generated by the server is related to the corresponding basic work information of the operating staff.
  • the basic work information includes not only basic personal information, but also physical records of past work Therefore, through the electronic record sheet, not only the current work status of the operators can be obtained, but also the past work status of the operators.
  • the server also issued a warning to the operating personnel based on the failing score, and gave the corresponding unqualified clauses and operating specifications, so that the operating personnel could obtain the specific situation of the operation and the required improvement points in time.
  • the operating system of this application it is possible to quickly determine whether the operations of the operators meet the operating specifications, and to score the operation steps of the operators according to the corresponding test data.
  • the scoring results can realize the quantification of the evaluation indicators of the operators, thus solving the problem of automatic
  • the question of whether the operating procedures of the vending machine operators meet the operating specifications has also quantified the assessment indicators of the operating personnel’s workload and improved the operating specifications of the operators of unmanned food equipment for sale.
  • This application also provides a method for operating an on-the-sale food equipment that supports cleaning and feeding, including the steps:
  • S1 Deploy sensors at preset positions of food equipment that is manufactured and sold.
  • S2 Deploy an image capture device at the preset location of the food equipment that is manufactured and sold.
  • the sensors and image acquisition devices are deployed in accordance with specific operating specifications, so that the detection data of the sensors and the changes in the image data collected by the image acquisition device match the operating specifications.
  • specific operating specifications for details, please refer to the above-mentioned sensors using automatic coffee vending machines as an example. And the deployment of image capture devices.
  • the operating specifications include the dress code of the operating staff and the filling specification of ready-to-sell foods. According to the detection data of each sensor at the preset position and the image data collected by the image acquisition device, it is judged whether the operating steps of the operating staff meet the operating specifications. for:
  • a weight sensor or an in-position sensor is respectively deployed at the preset position of each appliance to be fed in the ready-to-sell food equipment. According to the detection data of the weight sensor or the in-position sensor at the preset position, it is judged whether the feeding operation of the operator meets the feeding specification.
  • the operation specifications also include the clean specifications for ready-made and sold foods.
  • step S3 it also includes: the preset positions of the parts to be cleaned in the ready-made and sold food equipment are deployed with in-place sensors and/or image acquisition devices, according to the in-place The detection data of the sensor at the preset position and/or the image data collected by the image acquisition device determine whether the cleaning operation of the operating personnel meets the cleaning specifications for the ready-made food.
  • the cleanliness specifications for off-the-shelf foods include internal cleanliness specifications for food utensils, external cleanliness specifications for food utensils, and cleanliness specifications for food countertops.
  • the specific determination process of cleanliness specifications for off-the-shelf food The color of the cleaning material is used to determine whether the cleaning operation of the operator is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops; for the specific determination process, please refer to the implementation method of the automatic coffee machine as an example.
  • the process of operating personnel also includes detecting whether the door opening time of the food equipment on-the-sale exceeds a preset threshold. If it exceeds, it also includes sending an alarm to the operating personnel to interrupt the current cleaning operation Or/and feeding operation, close the door of the food equipment that is made and sold, and after the interruption time is over, remind the operator to open the door to continue the current cleaning operation or/and feeding operation.
  • the operation method of the present application also includes the steps of scoring the clothing, cleaning operations, and feeding operations of the operating personnel according to the corresponding scoring standards according to the scoring mechanism.
  • This step uses the scoring agency to score the various operation steps of the operating personnel, and the scoring result enables the operating personnel to quantify the work process, so that the operating management personnel can perform work evaluation on the operating personnel.
  • the operation method of this application also includes generating a corresponding electronic record sheet according to the dressing, cleaning operation process, feeding operation process and scoring results of the operating staff, and pushing the electronic record sheet to the operating staff in the form of SMS, email, or WeChat. Through this step, the operator can obtain the result of the comparison between this operation and the standard operation specification in time.
  • the operation method of this application also includes issuing a warning to the operation staff based on the failing score, and giving the corresponding unqualified clauses and corresponding operation specifications. Through this step, operators can obtain their own operational specification errors in time and correct them in time.

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Abstract

An operating system for a ready-made food selling device supporting clean feeding, comprising: several sensors, the sensors being respectively deployed at preset positions of the ready-made food selling device; at least one image acquisition device, the image acquisition device being deployed at a preset position of the ready-made food selling device; and a processor, which is in signal connection with the sensors and the image acquisition device, and determines, according to detection data of the sensors at the preset positions and image data acquired by the image acquisition device, whether the operation steps of an operator conform to an operation standard. The detection data of the sensors and the image acquisition device are combined with the operation standard, so as to determine, by means of the corresponding data, whether the operation of the operator conforms to the operation standard, and to score the operation steps of the operator, so that the problem of whether the operation steps of the operator of a vending machine conform to the operation standard is solved, and the evaluation index of the workload of the operator can also be quantified.

Description

支持清洁加料的现制现售食品设备的运营系统及运营方法Operation system and operation method of ready-made and on-sale food equipment supporting clean feeding 技术领域Technical field
本发明涉及现制现售食品设备技术领域,具体涉及一种支持清洁加料的现制现售食品设备的运营系统及运营方法。The present invention relates to the technical field of on-the-sale food equipment, in particular to an operating system and method for on-the-sale food equipment that supports clean feeding.
背景技术Background technique
现制现售食品设备是自动贩卖机的一种表现形式,优其是食品类和饮品类的现制现售食品设备给人们的生活带来了极大地方便,如现制现售食品咖啡机。这些现制现售食品设备带给人们方便的同时,但其运营人员的操作步骤是否符合运营规范却不能及时监管,也不能及时纠正运营人员的不规范动作,其原因是:现制现售食品设备现有的运营人员管理类似现有保安管理机制,存在运营人员打卡,运营经理巡检,该机制主要是通过事后惩罚的方式,无法实现事中预防;虽然部分自动贩卖机通过运营人员上传拍照的方式对运营人员进行监管,但是,运营人员通过手机拍照降低了运营效率且存在被绕过的风险。Ready-made food equipment is a form of expression of vending machines. It is especially good that food and beverage food-ready food equipment has brought great convenience to people's lives, such as food coffee machines. . These off-the-shelf food equipment brings convenience to people, but whether the operation steps of its operators comply with the operating specifications cannot be monitored in time, nor can the irregular actions of the operators be corrected in time. The reason is: ready-made food for sale The existing operating personnel management of the equipment is similar to the existing security management mechanism. There are operators clocking in and inspections by the operating manager. This mechanism is mainly through post-punishment and cannot achieve prevention during the event; although some vending machines upload photos by operators The operator is supervised in the same way, but the operator’s use of mobile phones to take pictures reduces operational efficiency and risks being bypassed.
发明内容Summary of the invention
本申请提供一种支持清洁加料的现制现售食品设备的运营系统及运营方法,可以解决自动贩卖机的运营人员的操作步骤是否符合运营规范的问题。This application provides an operating system and an operating method of ready-made food equipment for sale that supports cleaning and feeding, and can solve the problem of whether the operating steps of the operating personnel of the vending machine comply with operating specifications.
根据第一方面,一种实施例中提供一种支持清洁加料的现制现售食品设备的运营系统,包括:According to the first aspect, an embodiment provides an operating system for off-the-shelf food equipment that supports cleaning and feeding, including:
若干个传感器,各个传感器分别部署于现制现售食品设备的预设位置;Several sensors, each sensor is deployed in the preset position of the food equipment that is manufactured and sold;
至少一个图像采集装置,图像采集装置部署于现制现售食品设备的预设位置;At least one image acquisition device, the image acquisition device is deployed in a preset position of the food equipment that is manufactured and sold;
处理器,与各个所述传感器和图像采集装置信号连接,用于根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范。The processor is in signal connection with each of the sensors and the image acquisition device, and is used for judging whether the operation steps of the operator conform to the operation specifications according to the detection data of each sensor at the preset position and the image data collected by the image acquisition device.
一种实施例中,所述运营规范包括运营人员的着装规范和现制现售食品加料规范;In an embodiment, the operating specifications include the dress code of the operating personnel and the filling specification of ready-made food for sale;
所述处理器根据图像采集装置采集的图像数据判断运营人员着装是否符合着装规范;The processor judges whether the clothing of the operating personnel conforms to the dress code according to the image data collected by the image collecting device;
所述现制现售食品设备中各待加料器具的预设位置分别部署重量传感器或在位传感器,所述处理器根据所述重量传感器或在位传感器在预设位置的检测 数据判断运营人员的加料操作是否符合加料规范。A weight sensor or an in-position sensor is respectively deployed at a preset position of each appliance to be fed in the ready-made and sold food equipment, and the processor judges the operator’s performance based on the detection data of the weight sensor or the in-position sensor at the preset position Whether the feeding operation meets the feeding specification.
一种实施例中,所述运营规范还包括现制现售食品清洁规范;In an embodiment, the operation specification further includes a cleanliness specification for ready-made and sold food;
所述现制现售食品设备中各待清洁部件的预设位置部署在位传感器和/或图像采集装置,所述处理器根据所述在位传感器在预设位置的检测数据和/或图像采集装置采集的图像数据判断运营人员的清洁操作是否符合现制现售食品清洁规范。An in-place sensor and/or image acquisition device is deployed at a preset position of each component to be cleaned in the ready-to-sell food equipment, and the processor is based on the detection data and/or image acquisition of the in-place sensor at the preset position The image data collected by the device judges whether the cleaning operation of the operating personnel complies with the cleaning specifications of the food for sale.
一种实施例中,所述现制现售食品清洁规范包括食品器具内部清洁规范、食品器具外部清洁规范和食品台面清洁规范,所述处理器根据图像数据识别运营人员手持的清洁物颜色以判断运营人员的清洁操作是否食品器具内部清洁规范、食品器具外部清洁规范或食品台面清洁规范。In one embodiment, the cleanliness specifications for ready-made foods for sale include internal cleanliness specifications for food utensils, external cleanliness specifications for food utensils, and cleanliness specifications for food countertops, and the processor recognizes the color of cleaning objects held by operators according to the image data to determine Whether the cleaning operation of the operator is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops.
一种实施例中,还包括报警器,所述处理器与所述报警器信号连接,待所述现制现售食品设备的门体打开时间超过预设阈值时,所述处理器还用于控制所述报警器发出报警提示运营人员中断当前的清洁操作或/和加料操作,以关闭所述现制现售食品设备的门体。In one embodiment, an alarm is further included, and the processor is signally connected to the alarm. When the door opening time of the ready-made food equipment exceeds a preset threshold, the processor is also configured to The alarm is controlled to issue an alarm to remind the operating personnel to interrupt the current cleaning operation or/and feeding operation, so as to close the door of the ready-made food equipment.
一种实施例中,所述处理器还用于根据评分机制对运营人员的着装、清洁操作和加料操作分别依据相应的评分标准进行评分。In an embodiment, the processor is further configured to score the dressing, cleaning operations, and feeding operations of the operating personnel according to the corresponding scoring standards according to the scoring mechanism.
一种实施例中,还包括服务器,所述处理器与所述服务器通讯连接,所述处理器还用于将运营人员的着装、清洁操作过程和加料操作过程及评分结果发布至所述服务器,所述服务器用于根据这些数据生成相应的电子记录表,并将所述电子记录表以短信、邮件和/或微信的方式推送至运营人员。In an embodiment, the processor further includes a server, the processor is in communication connection with the server, and the processor is further configured to publish the dressing, cleaning operation process, feeding operation process and scoring results of the operators to the server, The server is used to generate a corresponding electronic record sheet according to the data, and push the electronic record sheet to the operating personnel in the form of short message, email and/or WeChat.
一种实施例中,所述服务器还用于根据不及格评分向运营人员发出警告,并给出相应的不合格条款及对应的运营规范。In an embodiment, the server is further configured to issue a warning to the operating personnel based on the failing score, and provide corresponding unqualified clauses and corresponding operating specifications.
根据第二方面,一种实施例中提供一种支持清洁加料的现制现售食品设备的运营方法,包括步骤:According to a second aspect, an embodiment provides a method for operating an off-the-shelf food equipment that supports cleaning and feeding, including the steps:
在现制现售食品设备的预设位置部署传感器;Deploy sensors at preset locations of food equipment that is manufactured and sold on the market;
在现制现售食品设备的预设位置部署图像采集装置;Deploy image collection devices at preset locations of food equipment that is manufactured and sold on the market;
根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范。According to the detection data of each sensor at the preset position and the image data collected by the image acquisition device, it is judged whether the operation steps of the operators meet the operation specifications.
一种实施例中,所述运营规范包括运营人员的着装规范和现制现售食品加料规范,所述根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范,具体为:In one embodiment, the operation specifications include the dress code of the operation staff and the food preparation specification for ready-to-sell food, and the operation of the operator is determined based on the detection data of each sensor at the preset position and the image data collected by the image acquisition device Whether the steps are in compliance with operating specifications, specifically:
根据图像采集装置采集的图像数据判断运营人员着装是否符合着装规范;According to the image data collected by the image acquisition device, judge whether the dress code of the operator is in compliance with the dress code;
所述现制现售食品设备中各待加料器具的预设位置分别部署重量传感器或 在位传感器,根据所述重量传感器或在位传感器在预设位置的检测数据判断运营人员的加料操作是否符合加料规范。A weight sensor or an in-position sensor is respectively deployed at the preset position of each appliance to be fed in the ready-made and sold food equipment, and the detection data of the weight sensor or the in-position sensor at the preset position is used to determine whether the feeding operation of the operator conforms to Feeding specifications.
一种实施例中,所述运营规范还包括现制现售食品清洁规范,还包括:所述现制现售食品设备中各待清洁部件的预设位置部署在位传感器和/或图像采集装置,根据所述在位传感器在预设位置的检测数据和/或图像采集装置采集的图像数据判断运营人员的清洁操作是否符合现制现售食品清洁规范。In an embodiment, the operating specifications further include the clean specifications for ready-made and sold foods, and further include: the preset positions of the components to be cleaned in the ready-made and sold food equipment are deployed in-place sensors and/or image acquisition devices According to the detection data of the in-position sensor at the preset position and/or the image data collected by the image acquisition device, it is judged whether the cleaning operation of the operator complies with the clean standards for the ready-made food.
一种实施例中,所述现制现售食品清洁规范包括食品器具内部清洁规范、食品器具外部清洁规范和食品台面清洁规范,还包括:根据图像数据识别运营人员手持的清洁物颜色以判断运营人员的清洁操作是否食品器具内部清洁规范、食品器具外部清洁规范或食品台面清洁规范。In one embodiment, the cleanliness specifications for ready-made food for sale include internal cleanliness specifications for food utensils, external cleanliness specifications for food utensils, and cleanliness specifications for food countertops, and further include: identifying the color of cleaning objects held by operators according to image data to determine operations Whether the cleaning operation of the personnel is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops.
一种实施例中,运营人员执行运营规范的过程中,还包括检测所述现制现售食品设备的门体打开时间是否超过预设阈值,若超过,还包括向运营人员发出报警提示,以使运营人员中断当前的清洁操作或/和加料操作,关闭所述现制现售食品设备的门体,且中断时间结束后,提醒运营人员打开门体以继续当前的清洁操作或/和加料操作。In one embodiment, the process of operating personnel’s implementation of operating specifications further includes detecting whether the door opening time of the ready-to-sell food equipment exceeds a preset threshold. If it exceeds, it also includes sending an alarm to the operating personnel to Operators are allowed to interrupt the current cleaning operation or/and feeding operation, close the door of the ready-made food equipment, and after the interruption time is over, remind the operator to open the door to continue the current cleaning operation or/and feeding operation .
一种实施例中,还包括根据评分机制对运营人员的着装、清洁操作和加料操作分别依据相应的评分标准进行评分,并根据评分结果对运营人员进行考核的步骤。In an embodiment, it further includes the steps of scoring the dressing, cleaning operations, and feeding operations of the operating personnel according to the corresponding scoring standards according to the scoring mechanism, and evaluating the operating personnel according to the scoring results.
一种实施例中,还包括根据运营人员的着装、清洁操作过程和加料操作过程及评分结果生成相应的电子记录表,并将所述电子记录表以短信、邮件和/或微信的方式推送至运营人员。In an embodiment, it further includes generating a corresponding electronic record sheet according to the dressing, cleaning operation process, feeding operation process and scoring results of the operating personnel, and pushing the electronic record sheet to the form of SMS, email and/or WeChat Operations staff.
一种实施例中,还包括根据不及格评分向运营人员发出警告,并给出相应的指导意见。In one embodiment, it also includes issuing a warning to the operating staff based on the failing score and giving corresponding guidance.
依据上述实施例的运营系统,由于基于运营规范,将传感器和图像采集装置部署至相应的预设位置,根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范,也即是,将传感器和图像采集装置的检测数据与运营规范相结合,从而通过相应的检测数据即可快速判断运营人员的操作是否符合运营规范,还可以根据相应的检测数据对运营人员的操作步骤进行评分,通过评分结果可以实现运营人员考核指标的量化,因而解决了自动贩卖机的运营人员的操作步骤是否符合运营规范的问题,还使运营人员工作量的考核指标得到了量化。According to the operating system of the above-mentioned embodiment, based on operating specifications, sensors and image acquisition devices are deployed to corresponding preset locations, and the operations of the operators are determined based on the detection data of each sensor at the preset locations and the image data collected by the image acquisition device Whether the steps are in compliance with the operation specifications, that is, the detection data of the sensors and image acquisition devices are combined with the operation specifications, so that the corresponding detection data can quickly determine whether the operations of the operators comply with the operation specifications, and also according to the corresponding detection The data scores the operation steps of the operators, and the scoring results can realize the quantification of the evaluation indicators of the operators, thus solving the problem of whether the operation steps of the operators of the vending machine comply with the operation specifications, and also make the evaluation indicators of the workload of the operators Get quantified.
附图说明Description of the drawings
图1为运营系统原理图。Figure 1 is a schematic diagram of the operating system.
具体实施方式Detailed ways
下面通过具体实施方式结合附图对本发明作进一步详细说明。Hereinafter, the present invention will be further described in detail through specific embodiments in conjunction with the drawings.
针对无人现制现售食品设备,都需要运营人员定时清洁和加料。但是,运营人员的运营规范全靠自觉执行,关于运营人员的执行过程是否符合运营规范的要求,并不能及时获得反馈,为了食品、饮品的食用安全,而运营人员必须按照食品、饮品类的现制现售食品设备的运营规范严格执行,为此,本申请提供一种支持清洁加料的现制现售食品设备的运营系统,基于该运营系统,可以实时监管运营人员的操作规范,并及时给出运营人员操作规范的考核评价,对不符合要求的操作规范给出相应的警告,从而对现制现售食品设备的运营人员的运维工作进行约束。For unmanned food equipment on-the-sale, it is necessary for operators to clean and feed regularly. However, the operating personnel’s operating specifications are all consciously implemented. It is not possible to obtain timely feedback on whether the implementation process of the operating personnel meets the requirements of the operating specifications. For the safety of food and beverages, the operating personnel must follow the current conditions of food and beverages. The operation specifications of food equipment for sale on the spot are strictly implemented. For this reason, this application provides an operation system for food equipment on sale on the spot that supports cleaning and feeding. Based on the operation system, the operation specifications of the operators can be monitored in real time and provide timely feedback. The assessment and evaluation of operating personnel's operating specifications are issued, and corresponding warnings are given for operating specifications that do not meet the requirements, so as to restrict the operation and maintenance work of operating personnel of ready-made food equipment.
以现制现售食品设备为自动贩卖咖啡机为例对本申请的运营系统的结构及具体应用进行详细说明,其原理图如图1所示。The structure and specific application of the operating system of the present application will be described in detail by taking the existing food equipment for sale as an automatic coffee vending machine as an example. The principle diagram is shown in Figure 1.
以自动贩卖咖啡机为例,运营人员需要定时作清洁、加料工作,其中,清洁工作可以包括装有食材的器具清洁、桌面清洁、污水处理等,加料工作可以包括食材加料、盖体补料、杯体补料等,其中,食材加料即可以是向食材器具中直接补料,又可以是更换食材器具。Take a coffee vending machine as an example. Operators need to clean and feed regularly. Among them, cleaning can include cleaning utensils with ingredients, tabletop cleaning, sewage treatment, etc., and feeding can include feeding ingredients, cover refills, Cup body replenishment, etc., where the food material replenishment can be either directly replenishing the food material utensils or replacing the food material utensils.
为了对上述自动贩卖咖啡机的各项清洁工作及加料工作的操作规范进行监管,本申请的运营系统包括若干个传感器、至少一个图像采集装置和处理器,其中,各个传感器分别部署于自动贩卖咖啡机中需要清洁和需要加料的相应的预设位置,图像采集装置部署于自动贩卖咖啡机中需要拍照的预设位置,处理器与各个传感器和图像采集装置信号连接,处理器根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范。In order to supervise the operation specifications of the various cleaning and feeding work of the above-mentioned automatic coffee vending machine, the operating system of this application includes several sensors, at least one image acquisition device and a processor, wherein each sensor is deployed in the automatic coffee vending machine. The corresponding preset positions in the machine that need to be cleaned and need to be added, the image acquisition device is deployed in the preset position that needs to be photographed in the vending coffee machine, the processor is connected to each sensor and the image acquisition device in signal, and the processor is in advance according to each sensor. Set the location detection data and the image data collected by the image acquisition device to judge whether the operation steps of the operators meet the operation specifications.
具体的,在自动贩卖咖啡机的食材器具上的预设位置、盖体容器上的预设位置、杯体容器上的预设位置、污水容器上的预设位置等分别部署在位传感器,其中,该预设位置是指运营人员手动操作时必须要直接触碰的位置,以使在位传感器根据感应到运营人员时检测数据会发生相应的变化,或者器具/容器移动过程中该预设位置的变动能引起在位传感器检测数据的变化。图像采集装置是根据具体需要安装到特定的预设位置,还可以配合相应的在位传感器综合使用。Specifically, the preset position on the food utensil of the automatic coffee vending machine, the preset position on the lid container, the preset position on the cup container, the preset position on the sewage container, etc. are respectively deployed in-position sensors, where , The preset position refers to the position that the operator must directly touch during manual operation, so that the in-position sensor will change according to the detection data when the operator senses the operator, or the preset position during the movement of the appliance/container The change can cause a change in the detection data of the sensor in place. The image acquisition device is installed in a specific preset position according to specific needs, and can also be used comprehensively with corresponding on-site sensors.
当各个在位传感器及图像采集装置根据自动贩卖咖啡机的标准运营规范设置到相应的预设位置后,当运营人员执行运营规范时,处理器通过各个在位传感器的检测数据及图像数据判断运营人员的操作步骤是否符合标准的运营规范。When each on-site sensor and image acquisition device is set to the corresponding preset position according to the standard operating specifications of the automatic coffee vending machine, when the operating staff executes the operating specifications, the processor judges the operation based on the detection data and image data of each on-site sensor Whether the operating procedures of the personnel comply with the standard operating specifications.
运营规范包括运营人员的着装规范、现制现售食品清洁规范和现制现售食器加料规范,其中,着装规范和现制现售食品加料规范是常规的无人现制现售食品设备中必须需要运营人员执行的运营规范,当无人现制现售设备具有自动清洗功能时,则现制现售食品清洁规范不需要运营人员执行。需要说明的是,当运营人员通过运营系统点击开始运营时,则处理器开始唤醒各个在位传感器和图像采集装置,其中:The operating specifications include the dress code for operators, the cleanliness specification for ready-to-sell food and the filling specification for ready-to-sell food utensils. Among them, the dress code and the filling specification for ready-to-sell food are required in conventional unmanned ready-to-sell food equipment. Operational specifications that need to be implemented by operating personnel. When unmanned off-the-shelf equipment has an automatic cleaning function, the off-the-shelf food cleaning specifications do not need to be implemented by operating personnel. It should be noted that when the operator clicks to start the operation through the operation system, the processor starts to wake up the various sensors and image acquisition devices in place, among which:
处理器根据图像采集装置采集的图像数据判断运营人员着装是否符合着装规范;因食品、饮品类对运营人员的着装具有要求,如,要求运营人员戴口罩、戴帽子、戴手套,因此,当运营人员打开自动贩卖咖啡机的门体时,相对应的图像采集装置开始对运营人员进行拍照,并将拍照的图像发送至处理器,处理器基于图像对比的方法判断当前的运营人员着装是否符合着装规范。According to the image data collected by the image acquisition device, the processor judges whether the clothing of the operating personnel conforms to the dress code; because food and beverages have requirements on the clothing of the operating personnel, for example, the operating personnel are required to wear masks, hats, and gloves. Therefore, when operating When the personnel open the door of the vending coffee machine, the corresponding image acquisition device starts to take pictures of the operators and sends the photographed images to the processor. The processor judges whether the current operator’s clothing matches the dress code based on the image comparison method specification.
对于食材的加料,不同时段,不同季节,食材的加料量要求不同,为此,在食材器具的预设位置部署重量传感器,处理器通过重量传感器的检测数据与当前的现制现售食品加料规范所要求的加料重量进行比较,即可获知运营人员当前的加料操作是否符合当前的现制现售食品加料规范。For the addition of food ingredients, different time periods and different seasons have different requirements for the amount of food ingredients. For this reason, a weight sensor is deployed at the preset position of the food utensil, and the processor uses the detection data of the weight sensor to compare the current food additive specifications Comparing the required feeding weights, you can know whether the current feeding operation of the operating personnel meets the current food feeding specifications for on-the-spot food.
对于盖体、杯体的补料,对盛装盖体、杯体的相应容器部署在位传感器,处理器根据在位传感器在预设位置的检测数据判断运营人员对盖体、杯体的补料操作是否符合盖体、杯体的补料规范。For the replenishment of the lid and cup, an in-position sensor is deployed for the corresponding container holding the lid and the cup. The processor judges the replenishment of the lid and the cup by the operator based on the detection data of the in-position sensor at the preset position Whether the operation meets the replenishment specifications of the lid and cup.
当需要运营人员执行现制现售食品清洁规范时,则具体分为以下几种情况。When operating personnel are required to implement the cleanliness of food products for sale, they are specifically divided into the following situations.
现制现售食品清洁规范包括食品器具内部清洁规范、食品器具外部清洁规范和食品台面清洁规范,处理器根据图像数据识别运营人员手持的清洁物颜色以判断运营人员的清洁操作是否食品器具内部清洁规范、食品器具外部清洁规范或食品台面清洁规范。The cleaning specifications for ready-made and sold food include internal cleaning specifications for food utensils, external cleaning specifications for food utensils, and cleaning specifications for food countertops. The processor recognizes the color of the cleaning objects held by the operators based on the image data to determine whether the cleaning operations of the operators are clean inside the food utensils Specifications, external cleaning specifications for food utensils, or food countertop cleaning specifications.
如,食品器具内部清洁规范要求运营人员使用浅色无纺布,食品器具外部清洁规范要求运营人员使用深色无纺布,食品台面清洁规范要求运营人员使用蓝色无纺布,因此,当运营人员清洁食材器具外表面时,处理器通过相应位置的在位传感器的检测数据判断运营人员是否移动食材器具,若判断到食材器具被移动,进一步根据图像数据识别运营人员手持的清洁物颜色,若识别到该颜 色为深色则判断运营人员对食材器具外表面的清洁符合食材器具外部清洁的运营规范要求,否则,不符合食品器具外部清洁规范要求。For example, the internal cleaning regulations for food utensils require operators to use light-colored non-woven fabrics, the external cleaning regulations for food utensils require operators to use dark non-woven fabrics, and the food countertop cleaning regulations require operators to use blue non-woven fabrics. Therefore, when operating When a person cleans the outer surface of the food utensil, the processor judges whether the operator moves the food utensil based on the detection data of the in-position sensor at the corresponding position. If it determines that the food utensil is moved, it further identifies the color of the cleaning object held by the operator according to the image data. Recognizing that the color is dark, it is judged that the cleaning of the outer surface of the food utensils by the operators meets the operating specifications for the external cleaning of the food utensils; otherwise, it does not meet the requirements for the external cleaning of the food utensils.
当运营人员清洁食品台面时,处理器通过相应位置的图像采集装置的图像数据识别到运营人员手持的清洁物颜色为蓝色晨,则判断运营人员对食品台面的清洁符合食品台面清洁的运营规范要求,否则,不符合食品台面清洁规范要求。When the operator cleans the food countertop, the processor recognizes that the color of the cleaning object held by the operator is blue through the image data of the image acquisition device at the corresponding position, and then judges that the cleaning of the food countertop by the operator complies with the operation specification for food countertop cleaning Requirement, otherwise, it does not meet the requirements of food countertop cleaning specifications.
为了对运营人员在清洁、加料等操作过程的操作时长进行约束,以防止运营人员操作时长过长或遗忘及时关闭门体,造成食品、饮品的微生物滋生,本例的运营系统还包括报警器,处理器与报警器信号连接,待自动贩卖咖啡机的门体打开时间超过预设阈值时,处理器控制报警器发出报警(如报警器发出报警音乐),提示运营人员中断当前的清洁操作或/和加料操作,以关闭门体;中断期间,自动贩卖咖啡机内部进行自杀菌操作,待中断时间结束后,处理器控制报警器发出另一种报警音乐,提示运营人员可打开门体继续执行当前的操作。In order to constrain the operating time of operators during cleaning and feeding operations, to prevent operators from operating too long or forgetting to close the door in time, causing the growth of food and beverage microorganisms, the operating system in this example also includes an alarm. The processor is connected to the alarm signal. When the door of the vending coffee machine is opened for a time exceeding the preset threshold, the processor controls the alarm to sound an alarm (for example, the alarm sounds alarm music) to remind the operator to interrupt the current cleaning operation or/ And feeding operation to close the door; during the interruption, the vending coffee machine performs self-sterilization operation. After the interruption time is over, the processor controls the alarm to send out another alarm music, prompting the operator to open the door to continue executing the current Operation.
为了使运营人员的工作得到量化指标,以便使运营人员及时修正运营规范,并且让运营管理人员对运营人员的工作进行考核,处理器还用于根据评分机制对运营人员的着装、清洁操作和加料操作分别依据相应的评分标准进行评分。其中,评分机制是根据运营规范的各个规范步骤设定的一套完整的评分标准,其预先存储于处理器中,因此,处理器根据评分机制可以对各个传感器的检测数据及图像采集装置采集的图像数据所对应的行为进行逐项评分。In order to obtain quantitative indicators for the work of the operators, so that the operators can revise the operation specifications in time, and allow the operation managers to evaluate the work of the operators, the processor is also used to perform the scoring mechanism on the dressing, cleaning operations and feeding of the operators The operations are scored according to the corresponding scoring standards. Among them, the scoring mechanism is a set of complete scoring standards set according to the various standard steps of the operation specifications, which are stored in the processor in advance. Therefore, the processor can check the detection data of each sensor and the image acquisition device according to the scoring mechanism. The behavior corresponding to the image data is scored item by item.
为了使运营管理人员能及时了解各个运营人员的工作情况,本申请的运营系统还包括服务器,处理器与服务器通讯连接,处理器还用于将运营人员的着装、清洁操作过程和加料操作过程及评分结果发布至服务器,服务器用于根据这些数据生成相应的电子记录表,并将电子记录表以短信、邮件和/或微信的方式推送至运营人员。运营管理人员可通过服务器及时查询运营人员的电子记录表,进而获知运营人员的工作情况,并基于评分结果对运营人员的工作进行考核。In order to enable the operation and management personnel to understand the work status of each operation personnel in time, the operation system of this application also includes a server, and the processor communicates with the server. The processor is also used for dressing, cleaning operations, and feeding operations of the operations personnel. The scoring result is published to the server, and the server is used to generate the corresponding electronic record sheet based on the data, and push the electronic record sheet to the operating personnel in the form of SMS, email and/or WeChat. The operation management personnel can query the electronic record sheet of the operation personnel in time through the server, and then learn the work status of the operation personnel, and evaluate the work of the operation personnel based on the scoring results.
因运营人员的基本工作信息均记录在服务器中,服务器生成的电子记录表与相对应的运营人员的基本工作信息是关联的,该基本工作信息不仅包括个人基本信息,还包括以往工作的物理记录情况,因此,通过电子记录表不仅可以获得运营人员当前的工作情况,还可以获得运营人员以往的工作情况。同时,服务器还根据不及格评分向运营人员发出警告,并给出相应的不合格条款及运营规范,以使运营人员能及时获得本次运营操作的具体情况,以及需要的改进 点。Because the basic work information of the operating staff is recorded in the server, the electronic record sheet generated by the server is related to the corresponding basic work information of the operating staff. The basic work information includes not only basic personal information, but also physical records of past work Therefore, through the electronic record sheet, not only the current work status of the operators can be obtained, but also the past work status of the operators. At the same time, the server also issued a warning to the operating personnel based on the failing score, and gave the corresponding unqualified clauses and operating specifications, so that the operating personnel could obtain the specific situation of the operation and the required improvement points in time.
通过本申请的运营系统可快速判断运营人员的操作是否符合运营规范,还可以根据相应的检测数据对运营人员的操作步骤进行评分,通过评分结果可以实现运营人员考核指标的量化,因而解决了自动贩卖机的运营人员的操作步骤是否符合运营规范的问题,还使运营人员工作量的考核指标得到了量化,提高了无人现制现售食品设备运营人员的运营规范。Through the operating system of this application, it is possible to quickly determine whether the operations of the operators meet the operating specifications, and to score the operation steps of the operators according to the corresponding test data. The scoring results can realize the quantification of the evaluation indicators of the operators, thus solving the problem of automatic The question of whether the operating procedures of the vending machine operators meet the operating specifications has also quantified the assessment indicators of the operating personnel’s workload and improved the operating specifications of the operators of unmanned food equipment for sale.
本申请还提供一种支持清洁加料的现制现售食品设备的运营方法,包括步骤:This application also provides a method for operating an on-the-sale food equipment that supports cleaning and feeding, including the steps:
S1:在现制现售食品设备的预设位置部署传感器。S1: Deploy sensors at preset positions of food equipment that is manufactured and sold.
S2:在现制现售食品设备的预设位置部署图像采集装置。S2: Deploy an image capture device at the preset location of the food equipment that is manufactured and sold.
其中传感器和图像采集装置是根据具体的运营规范而部署,使传感器的检测数据和图像采集装置采集的图像数据的变化与运营规范相匹配,具体请参考上述以自动贩咖啡机为例的各传感器和图像采集装置的部署。The sensors and image acquisition devices are deployed in accordance with specific operating specifications, so that the detection data of the sensors and the changes in the image data collected by the image acquisition device match the operating specifications. For details, please refer to the above-mentioned sensors using automatic coffee vending machines as an example. And the deployment of image capture devices.
S3:根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范。S3: According to the detection data of each sensor at the preset position and the image data collected by the image acquisition device, it is judged whether the operation steps of the operators meet the operation specifications.
具体的,运营规范包括运营人员的着装规范和现制现售食品加料规范,根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范,具体为:Specifically, the operating specifications include the dress code of the operating staff and the filling specification of ready-to-sell foods. According to the detection data of each sensor at the preset position and the image data collected by the image acquisition device, it is judged whether the operating steps of the operating staff meet the operating specifications. for:
根据图像采集装置采集的图像数据判断运营人员着装是否符合着装规范;According to the image data collected by the image acquisition device, judge whether the dress code of the operator is in compliance with the dress code;
现制现售食品设备中各待加料器具的预设位置分别部署重量传感器或在位传感器,根据重量传感器或在位传感器在预设位置的检测数据判断运营人员的加料操作是否符合加料规范。A weight sensor or an in-position sensor is respectively deployed at the preset position of each appliance to be fed in the ready-to-sell food equipment. According to the detection data of the weight sensor or the in-position sensor at the preset position, it is judged whether the feeding operation of the operator meets the feeding specification.
关于现制现售食品加料规范的具体判断可参考上述以自动贩卖咖啡机为例的实现方式。Regarding the specific judgment of the specifications for the addition of ready-made foods for sale, please refer to the above-mentioned implementation method using the automatic coffee machine as an example.
进一步,运营规范还包括现制现售食品清洁规范,在步骤S3中还包括:现制现售食品设备中各待清洁部件的预设位置部署在位传感器和/或图像采集装置,根据在位传感器在预设位置的检测数据和/或图像采集装置采集的图像数据判断运营人员的清洁操作是否符合现制现售食品清洁规范。Furthermore, the operation specifications also include the clean specifications for ready-made and sold foods. In step S3, it also includes: the preset positions of the parts to be cleaned in the ready-made and sold food equipment are deployed with in-place sensors and/or image acquisition devices, according to the in-place The detection data of the sensor at the preset position and/or the image data collected by the image acquisition device determine whether the cleaning operation of the operating personnel meets the cleaning specifications for the ready-made food.
具体的,现制现售食品清洁规范包括食品器具内部清洁规范、食品器具外部清洁规范和食品台面清洁规范,则现制现售食品清洁规范的具体判定过程是:根据图像数据识别运营人员手持的清洁物颜色以判断运营人员的清洁操作是否 食品器具内部清洁规范、食品器具外部清洁规范或食品台面清洁规范;具体的判定过程请参考上述以自动贩卖咖啡机为例的实现方式。Specifically, the cleanliness specifications for off-the-shelf foods include internal cleanliness specifications for food utensils, external cleanliness specifications for food utensils, and cleanliness specifications for food countertops. The specific determination process of cleanliness specifications for off-the-shelf food The color of the cleaning material is used to determine whether the cleaning operation of the operator is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops; for the specific determination process, please refer to the implementation method of the automatic coffee machine as an example.
运营人员执行运营规范的过程中,还包括检测现制现售食品设备的门体打开时间是否超过预设阈值,若超过,还包括向运营人员发出报警提示,以使运营人员中断当前的清洁操作或/和加料操作,关闭现制现售食品设备的门体,且中断时间结束后,提醒运营人员打开门体以继续当前的清洁操作或/和加料操作。In the process of operating personnel’s implementation of the operating specifications, it also includes detecting whether the door opening time of the food equipment on-the-sale exceeds a preset threshold. If it exceeds, it also includes sending an alarm to the operating personnel to interrupt the current cleaning operation Or/and feeding operation, close the door of the food equipment that is made and sold, and after the interruption time is over, remind the operator to open the door to continue the current cleaning operation or/and feeding operation.
本申请的运营方法还包括根据评分机制对运营人员的着装、清洁操作和加料操作分别依据相应的评分标准进行评分的步骤。该步骤通过评分机构对运营人员的各项操作步骤进行评分,该评分结果使运营人员的工作过程得到量化,以便运营管理人员对运营人员进行工作考核。The operation method of the present application also includes the steps of scoring the clothing, cleaning operations, and feeding operations of the operating personnel according to the corresponding scoring standards according to the scoring mechanism. This step uses the scoring agency to score the various operation steps of the operating personnel, and the scoring result enables the operating personnel to quantify the work process, so that the operating management personnel can perform work evaluation on the operating personnel.
本申请的运营方法还包括根据运营人员的着装、清洁操作过程和加料操作过程及评分结果生成相应的电子记录表,并将电子记录表以短信、邮件和、或微信的方式推送至运营人员。通过该步骤可以使运营人员能及时获取本次运营操作与标准运营规范对比的结果。The operation method of this application also includes generating a corresponding electronic record sheet according to the dressing, cleaning operation process, feeding operation process and scoring results of the operating staff, and pushing the electronic record sheet to the operating staff in the form of SMS, email, or WeChat. Through this step, the operator can obtain the result of the comparison between this operation and the standard operation specification in time.
本申请的运营方法还包括根据不及格评分向运营人员发出警告,并给出相应的不合格条款及对应的运营规范。通过该步骤可以使运营人员能及时获取自身的运营规范错误并能及时纠正。The operation method of this application also includes issuing a warning to the operation staff based on the failing score, and giving the corresponding unqualified clauses and corresponding operation specifications. Through this step, operators can obtain their own operational specification errors in time and correct them in time.
以上应用了具体个例对本发明进行阐述,只是用于帮助理解本发明,并不用以限制本发明。对于本发明所属技术领域的技术人员,依据本发明的思想,还可以做出若干简单推演、变形或替换。The above uses specific examples to illustrate the present invention, which are only used to help understand the present invention and not to limit the present invention. For those skilled in the art to which the present invention belongs, based on the idea of the present invention, several simple deductions, modifications or substitutions can also be made.

Claims (16)

  1. 一种支持清洁加料的现制现售食品设备的运营系统,其特征在于,包括:An operating system for ready-made and on-sale food equipment supporting cleaning and feeding, characterized in that it includes:
    若干个传感器,各个传感器分别部署于现制现售食品设备的预设位置;Several sensors, each sensor is deployed in the preset position of the food equipment that is manufactured and sold;
    至少一个图像采集装置,图像采集装置部署于现制现售食品设备的预设位置;At least one image acquisition device, the image acquisition device is deployed in a preset position of the food equipment that is manufactured and sold;
    处理器,与各个所述传感器和图像采集装置信号连接,用于根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范。The processor is in signal connection with each of the sensors and the image acquisition device, and is used for judging whether the operation steps of the operator conform to the operation specifications according to the detection data of each sensor at the preset position and the image data collected by the image acquisition device.
  2. 如权利要求1所述的运营系统,其特征在于,所述运营规范包括运营人员的着装规范和现制现售食品加料规范;The operation system according to claim 1, wherein the operation specification includes the dress code of the operating personnel and the food preparation specification for on-the-spot food;
    所述处理器根据图像采集装置采集的图像数据判断运营人员着装是否符合着装规范;The processor judges whether the clothing of the operating personnel conforms to the dress code according to the image data collected by the image collecting device;
    所述现制现售食品设备中各待加料器具的预设位置分别部署重量传感器或在位传感器,所述处理器根据所述重量传感器或在位传感器在预设位置的检测数据判断运营人员的加料操作是否符合现制现售食品加料规范。A weight sensor or an in-position sensor is respectively deployed at a preset position of each appliance to be fed in the ready-made and sold food equipment, and the processor judges the operator’s performance based on the detection data of the weight sensor or the in-position sensor at the preset position Whether the feeding operation complies with the feeding specifications of the food that is made and sold.
  3. 如权利要求2所述的运营系统,其特征在于,所述运营规范还包括现制现售食品清洁规范;The operating system according to claim 2, wherein the operating specifications further include a clean standard for freshly made and sold food;
    所述现制现售食品设备中各待清洁部件的预设位置部署在位传感器和/或图像采集装置,所述处理器根据所述在位传感器在预设位置的检测数据和/或图像采集装置采集的图像数据判断运营人员的清洁操作是否符合现制现售食品清洁规范。An in-place sensor and/or image acquisition device is deployed at a preset position of each component to be cleaned in the ready-to-sell food equipment, and the processor is based on the detection data and/or image acquisition of the in-place sensor at the preset position The image data collected by the device judges whether the cleaning operation of the operating personnel complies with the cleaning specifications of the food for sale.
  4. 如权利要求3所述的运营系统,其特征在于,所述现制现售食品清洁规范包括食品器具内部清洁规范、食品器具外部清洁规范和食品台面清洁规范,所述处理器根据图像数据识别运营人员手持的清洁物颜色以判断运营人员的清洁操作是否符合食品器具内部清洁规范、食品器具外部清洁规范或食品台面清洁规范。The operating system according to claim 3, wherein the food cleaning specifications for ready-to-sell foods include internal cleaning specifications for food utensils, external cleaning specifications for food utensils, and cleaning specifications for food countertops, and the processor recognizes operations based on image data The color of the cleaning objects held by the personnel is used to determine whether the cleaning operations of the operators comply with the internal cleaning specifications for food utensils, the external cleaning specifications for food utensils, or the cleaning specifications for food countertops.
  5. 如权利要求3所述的运营系统,其特征在于,还包括报警器,所述处理器与所述报警器信号连接,待所述现制现售食品设备的门体打开时间超过预设阈值时,所述处理器还用于控制所述报警器发出报警,提示运营人员中断当前的清洁操作或/和加料操作,以关闭所述现制现售食品设备的门体。The operation system of claim 3, further comprising an alarm, and the processor is in signal connection with the alarm, and waits when the door opening time of the ready-made food equipment exceeds a preset threshold The processor is also used to control the alarm to issue an alarm, prompting the operator to interrupt the current cleaning operation or/and feeding operation, so as to close the door of the ready-made food equipment.
  6. 如权利要求3所述的运营系统,其特征在于,所述处理器还用于根据评分机制对运营人员的着装、清洁操作和加料操作分别依据相应的评分标准进 行评分。The operating system according to claim 3, wherein the processor is further configured to score the dressing, cleaning operations and feeding operations of the operating personnel according to corresponding scoring standards according to the scoring mechanism.
  7. 如权利要求6所述的运营系统,其特征在于,还包括服务器,所述处理器与所述服务器通讯连接,所述处理器还用于将运营人员的着装、清洁操作过程和加料操作过程及评分结果发布至所述服务器,所述服务器用于根据这些数据生成相应的电子记录表,并将所述电子记录表以短信、邮件和/或微信的方式推送至运营人员。The operation system according to claim 6, further comprising a server, the processor is in communication with the server, and the processor is also used for dressing, cleaning operation process, and feeding operation process of the operating personnel. The scoring result is released to the server, and the server is used to generate a corresponding electronic record sheet based on the data, and push the electronic record sheet to the operating personnel in the form of short message, email and/or WeChat.
  8. 如权利要求7所述的运营系统,其特征在于,所述服务器还用于根据不及格评分向运营人员发出警告,并给出相应的不合格条款及对应的运营规范。The operation system according to claim 7, wherein the server is further configured to issue a warning to the operation personnel based on the failing score, and provide corresponding unqualified clauses and corresponding operation specifications.
  9. 一种支持清洁加料的现制现售食品设备的运营方法,其特征在于,包括步骤:A method for operating a ready-made and on-sale food equipment that supports cleaning and feeding is characterized in that it comprises the steps:
    在现制现售食品设备的预设位置部署传感器;Deploy sensors at preset locations of food equipment that is manufactured and sold on the market;
    在现制现售食品设备的预设位置部署图像采集装置;Deploy image collection devices at preset locations of food equipment that is manufactured and sold on the market;
    根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范。According to the detection data of each sensor at the preset position and the image data collected by the image acquisition device, it is judged whether the operation steps of the operators meet the operation specifications.
  10. 如权利要求9所述的运营方法,其特征在于,所述运营规范包括运营人员的着装规范和现制现售食品加料规范,所述根据各个传感器在预设位置的检测数据及图像采集装置采集的图像数据判断运营人员的操作步骤是否符合运营规范,具体为:The operation method according to claim 9, characterized in that, the operation specification includes the dress code of the operation personnel and the food preparation specification for ready-made food, and the detection data of each sensor at the preset position and the image acquisition device collect To determine whether the operation steps of the operators meet the operation specifications, the specific image data are:
    根据图像采集装置采集的图像数据判断运营人员着装是否符合着装规范;According to the image data collected by the image acquisition device, it is judged whether the clothing of the operators conforms to the dress code;
    所述现制现售食品设备中各待加料器具的预设位置分别部署重量传感器或在位传感器,根据所述重量传感器或在位传感器在预设位置的检测数据判断运营人员的加料操作是否符合加料规范。A weight sensor or an in-position sensor is respectively deployed at the preset position of each appliance to be fed in the ready-made and sold food equipment, and the detection data of the weight sensor or the in-position sensor at the preset position is used to determine whether the feeding operation of the operator conforms to Feeding specifications.
  11. 如权利要求10所述的运营方法,其特征在于,所述运营规范还包括现制现售食品清洁规范,还包括:所述现制现售食品设备中各待清洁部件的预设位置部署在位传感器和/或图像采集装置,根据所述在位传感器在预设位置的检测数据和/或图像采集装置采集的图像数据判断运营人员的清洁操作是否符合现制现售食品清洁规范。The operation method according to claim 10, wherein the operation specification further comprises a clean specification for ready-made and sold food, and further comprises: the preset position of each component to be cleaned in the ready-made and sold food equipment is deployed in The in-position sensor and/or the image acquisition device judges whether the cleaning operation of the operator complies with the clean standards for freshly produced and sold food according to the detection data of the in-position sensor at the preset position and/or the image data collected by the image acquisition device.
  12. 如权利要求11所述的运营方法,其特征在于,所述现制现售食品清洁规范包括食品器具内部清洁规范、食品器具外部清洁规范和食品台面清洁规范,还包括:根据图像数据识别运营人员手持的清洁物颜色以判断运营人员的清洁操作是否食品器具内部清洁规范、食品器具外部清洁规范或食品台面清洁规范。The operation method according to claim 11, wherein the food cleaning specifications for on-the-spot food include internal cleaning specifications for food utensils, external cleaning specifications for food utensils, and cleaning specifications for food countertops, and further comprising: identifying operators based on image data The color of the hand-held cleaning object is to determine whether the cleaning operation of the operator is the internal cleaning specification of food utensils, the external cleaning specification of food utensils or the cleaning specification of food countertops.
  13. 如权利要求11所述的运营方法,其特征在于,运营人员执行运营规 范的过程中,还包括检测所述现制现售食品设备的门体打开时间是否超过预设阈值,若超过,还包括向运营人员发出报警提示,以使运营人员中断当前的清洁操作或/和加料操作,关闭所述现制现售食品设备的门体,且中断时间结束后,提醒运营人员打开门体以继续当前的清洁操作或/和加料操作。The operation method according to claim 11, characterized in that, in the process of the operation personnel implementing the operation specifications, it further includes detecting whether the opening time of the door of the ready-made food equipment exceeds a preset threshold, and if it exceeds, it also includes An alarm is issued to the operating staff so that the operating staff can interrupt the current cleaning operation or/and feeding operation, close the door of the ready-made food equipment, and after the interruption time is over, remind the operating staff to open the door to continue the current Cleaning operation or/and feeding operation.
  14. 如权利要求12所述的运营方法,其特征在于,还包括根据评分机制对运营人员的着装、清洁操作和加料操作分别依据相应的评分标准进行评分的步骤。The operation method according to claim 12, further comprising the step of scoring the dressing, cleaning operation, and feeding operation of the operating personnel according to the corresponding scoring standard according to the scoring mechanism.
  15. 如权利要求14所述的运营方法,其特征在于,还包括根据运营人员的着装、清洁操作过程和加料操作过程及评分结果生成相应的电子记录表,并将所述电子记录表以短信、邮件和/或微信的方式推送至运营人员。The operation method of claim 14, further comprising generating a corresponding electronic record sheet according to the dressing, cleaning operation process, feeding operation process and scoring results of the operating personnel, and sending the electronic record sheet to SMS or email. And/or WeChat.
  16. 如权利要求15所述的运营方法,其特征在于,还包括根据不及格评分向运营人员发出警告,并给出相应的不合格条款及对应的运营规范。The operation method according to claim 15, characterized in that it further comprises issuing a warning to the operation personnel based on the failing score, and giving corresponding unqualified clauses and corresponding operation specifications.
PCT/CN2019/119115 2019-07-12 2019-11-18 Operating system and operating method for ready-made food selling device supporting clean feeding WO2021008043A1 (en)

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