WO2021006469A1 - Device for providing work agency service on basis of factoring business - Google Patents

Device for providing work agency service on basis of factoring business Download PDF

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Publication number
WO2021006469A1
WO2021006469A1 PCT/KR2020/005993 KR2020005993W WO2021006469A1 WO 2021006469 A1 WO2021006469 A1 WO 2021006469A1 KR 2020005993 W KR2020005993 W KR 2020005993W WO 2021006469 A1 WO2021006469 A1 WO 2021006469A1
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information
business
product
customer
affiliate
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PCT/KR2020/005993
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French (fr)
Korean (ko)
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강철
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주식회사 스마트삼육
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Priority to JP2022501158A priority Critical patent/JP7138996B2/en
Publication of WO2021006469A1 publication Critical patent/WO2021006469A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/03Credit; Loans; Processing thereof
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/08Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083Shipping
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00Administration; Management
    • G06Q10/10Office automation; Time management
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00Payment architectures, schemes or protocols
    • G06Q20/02Payment architectures, schemes or protocols involving a neutral party, e.g. certification authority, notary or trusted third party [TTP]
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00Commerce
    • G06Q30/06Buying, selling or leasing transactions
    • G06Q30/0645Rental transactions; Leasing transactions
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02Banking, e.g. interest calculation or account maintenance
    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06QINFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/04Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange

Definitions

  • the present invention relates to an apparatus for providing a business agency service based on a factoring business, and more specifically, a financial company can stably increase the number of factoring business partners (affiliates) and check the business status of the factoring business partners (affiliates) in real time. It relates to a device for providing a business agency service based on a factoring business that enables the risk and profits of the factoring business to be predicted in advance.
  • factoring is a system in which financial companies purchase trade receivables such as commercial papers or accounts receivable from companies and loan funds based on them. It was first introduced in the United States in the 1920s with the aim of helping businesses quickly convert accounts receivables received in exchange for cash in exchange for commerce.
  • the loan limit can be up to 100% of the face value of the purchase receivable, but it may be slightly lowered depending on the size of sales or creditworthiness of the company.
  • manufacturers who want to sell products for rental or installment have used offline stores or sales agencies that have online or TV home shopping channels.
  • manufacturers are not aware of 100% sales even if they actually sell products because the cost to these sales agencies is high, and there is a difficulty in organizing a dedicated manpower for debt collection and delinquency management after sales.
  • a financial company may enter into a factoring contract with a plurality of affiliates (manufacturers or sales agencies) to purchase and liquidize bonds generated by rental or installment sales of goods.
  • affiliates manufactured or sales agencies
  • this structure is entirely dependent on the sales power of the affiliates, so it is difficult for financial companies to have confidence that the factoring business can continue smoothly, and in addition, it is difficult to grasp the status of the bond collection and risks performed by the affiliates.
  • the present invention supports the operation and management capabilities that the affiliates lack, and the financial company can check the business status of the factoring business partner (affiliate) in real time, so that the risk and profit for the factoring business can be predicted in advance.
  • Haeju provides a business agency service providing device based on a factoring business.
  • the present invention provides an apparatus for providing a business agency service based on a factoring business that can easily and conveniently provide necessary information to financial companies and affiliates by unifying a management system for a factoring business business for a plurality of affiliates.
  • the device for providing a business agency service based on a factoring business collects and delivers the bonds of each affiliate according to the bond transfer agreement concluded between a plurality of affiliates and a financial company, and collects monthly payments from customers to a financial company. It is a device for providing business agency services that are delivered to
  • a customer reception processing unit for receiving customer reception information including a name of a customer who wishes to purchase a product of the affiliated company through a rental or installment payment from a customer inflow channel for product sales of the affiliated company and storing it in a storage unit;
  • a contract processing unit that receives contract information, stores it in a storage unit, and transmits the product contract information to an affiliate terminal;
  • a delivery confirmation processing unit for receiving delivery completion information on the delivery completed product from the partner terminal and storing it in a storage unit;
  • a bond purchase processing unit for generating and storing bond purchase information for each affiliate, including the delivery completion information and product contract information, in a storage unit, and transmitting the bond purchase information for each affiliate to a financial company terminal;
  • a payment processing unit for receiving payment information for each affiliate according to bond purchase from a financial institution terminal and storing it in a storage unit; It includes a receivable collection processing unit that receives payment information including the rental amount or installment amount that the customer deposits monthly from the payment gateway, stores it in a storage unit, and transmits the payment information to a financial institution terminal.
  • affiliates provide rental bonds or installment sales bonds for products to financial companies
  • financial companies also contract for the transfer of bonds to pay product prices for bond purchases to affiliates
  • business agency service providers are affiliates and
  • a delegation contract is needed with financial companies to handle customer acceptance, rental/installation contracts, bond purchase and bond management, payment collection and overdue management.
  • the contract processing unit stores the customer's credit inquiry information input from the credit information providing terminal in a storage unit, and the customer's credit inquiry information and a preset product sales policy for each affiliate It is implemented to compare the values to determine whether to sell the product to the customer and store the result in the storage unit.
  • the contract processing unit receives product contract cancellation information from a customer terminal or a call center, stores it in a storage unit, and transmits the product contract cancellation information to an affiliate terminal.
  • Product contract cancellation information is subdivided and managed in several stages, such as when the call center calls for contract signing, before product delivery, or after product delivery.
  • the apparatus for providing a business agency service based on the factoring business includes a call distribution processing unit that generates a plurality of call information including customer reception information and call center identification information and stores it in a storage unit, and sells from bond purchase information for each affiliate. It is implemented further comprising a status analysis processing unit that calculates the amount and the number of sales, and calculates the settlement rate using the settlement amount subtracted by the settlement rate from the sales amount and the payment information for each affiliate.
  • the device for providing a business agency service based on a factoring business includes an operating platform capable of providing necessary business for a financial company and a factoring business partner (affiliate), thereby enabling a financial company to be a factoring business partner ( Business status of affiliates), for example, product sales performance by customer inflow channel, sales volume statistical information, payment rate and delinquency rate of purchased receivables, etc. can be checked in real time, allowing you to predict risk and profits for the factoring business in advance.
  • a factoring business partner for example, product sales performance by customer inflow channel, sales volume statistical information, payment rate and delinquency rate of purchased receivables, etc.
  • factoring business partners do not need to use a rental agency and do not need to hire a separate employee who handles sales, installment contracts, payments, and customer management tasks including personal information security.
  • factoring business partners can increase the effectiveness of business synergies, such as improving sales performance and fund circulation, and enhancing the stability of the business by combining the creditworthiness and business agency capability of a business agency providing business agency services.
  • 1 is an exemplary diagram illustrating a rental/installation factoring business between a financial company and an affiliated company.
  • FIG. 2 is an exemplary diagram for explaining the structure of a factoring business according to the present invention.
  • FIG. 3 is a block diagram of a business agency service system based on a factoring business according to the present invention.
  • FIG. 4 is a block diagram of an apparatus for providing a service agency service based on a factoring business according to the present invention.
  • FIG. 5 is a detailed configuration diagram of a status analysis processing unit of an apparatus for providing a service agent service based on a factoring business according to the present invention.
  • FIG. 6 is an exemplary diagram for explaining an additional configuration of an apparatus for providing a service agency service based on a factoring business according to the present invention.
  • FIG. 7 to 9 are exemplary views for explaining the analysis content provided by the apparatus for providing a service agency service based on a factoring business according to the present invention.
  • a rental/installment factoring contract including a bond transfer contract is concluded between an affiliate and a financial company, and a delegation contract is concluded between an affiliate and a business agency service provider.
  • a delegation contract for the purchase and collection of bonds is also signed between the service provider and the financial company.
  • affiliates agree to provide rental bonds or installment sales bonds for products to financial companies in accordance with the bond transfer agreement, and the financial companies pay the product price for purchase of bonds to the affiliates.
  • a business agency service provider is a contractor for business agency with affiliates and financial companies, and collects and delivers product rental bonds or installment sales bonds of each affiliate according to the bond transfer agreement concluded between multiple affiliates and financial companies. In addition, monthly payments are collected from customers and delivered to financial companies.
  • affiliates may be manufacturers that manufacture furniture such as beds and massage chairs, refrigerators, washing machines, TVs, photocopiers, water purifiers, smartphones, monitors, screens, etc., suitable for general rental or installment sales, or a funeral service provider.
  • It may be an insurance company that handles funeral and life insurance, it may be a supply company that regularly supplies goods to department stores or large discount marts, or it may be a sales agency such as a home appliance store.
  • the financial company can be a capital, a credit card company, or a bank.
  • banks can also be internet banks like Kakao Bank, for example.
  • Service providers are responsible for customer reception, rental/installation contracts, bond purchase and bond management, payment collection and overdue management.
  • the work of the agency service provider is determined according to the delegation contract with the affiliate, and it is possible to support product sales and marketing if necessary for the factoring business.
  • delinquency management means managing information on the progress of delinquency and debt collection, and whether the business agent additionally proceeds with the collection business such as calling for delinquency and debt collection. Whether or not.
  • the service provider of the business agency has excellent personal information protection ability, system text supplementation, IP security, VAN encryption capability that can be linked to financial companies, network and server access control and computer operation technology are excellent, and bond management and You must be a person who has excellent ability to collect bonds (i.e., for normal bonds not overdue). To this end, it is necessary for the service provider to establish a database of information that can grasp each customer's creditworthiness, delinquency per customer, delinquency per product type, and delinquency per product price, and use it for debt management.
  • the business agency service system based on the factoring business according to the present invention includes a customer terminal 150, a partner company terminal 411, 412, a business agency service providing device 420, a financial company terminal 430, a call center 440, and a payment gateway ( 450) may be implemented.
  • the customer terminal 150 is a terminal used by a customer who wants to purchase a product by rental or installment.
  • a communication means such as a desktop PC, a tablet PC, a smartphone, a notebook, a wearable device, a wireless telephone, and a TV is used.
  • the customer terminal 150 displays a customer inflow channel, for example, a TV home shopping broadcast, a mobile video advertisement, an online website advertisement, or a product advertisement sent by an offline store operator.
  • the affiliate terminals 411 and 412 are terminals used by affiliates who have entered into a bond transfer contract with a financial company with installment bonds arising as a result of renting or selling their products to customers.
  • affiliates provide product contract information including the rental period and rental amount for the product from the business agency service providing device 420, or the installment period and installment amount for the product, and customer identification information who intends to rent or purchase the product in installments. It can be confirmed through the affiliate terminal (411, 412).
  • the affiliate who has confirmed the product contract information may deliver the rental or installment purchase product to the customer, and transmit the delivery completion information to the business agent service providing device 420 through the affiliate terminal 411 and 412.
  • the business agency service providing device 420 generates bond purchase information for each affiliate, including delivery completion information and product contract information, and transmits it to the affiliate terminals 411 and 412 and the financial company terminal 430. Then, the financial institution terminal 430 deposits the payment for the bond purchase to the affiliate, and transmits the affiliate payment information to the business agency service providing device 420.
  • the business agency service provider collects monthly payments of installment bonds from customers and delivers them to financial institutions.
  • the financial institution terminal 430 receives a rental amount or an installment amount that a customer deposits monthly through a payment gateway 450 interlocking with the business agency service providing device 420.
  • the payment gateway 450 transmits cost deposit information including a rental amount or an installment amount that the customer deposits monthly to the business agency service providing device 420.
  • the business agency service providing device 420 stores the cost deposit information including the rental amount or installment amount that the customer deposits to the financial institution every month, and transmits the cost deposit information to the financial institution terminal 430.
  • it may be implemented in a manner in which the rental amount or installment amount is once deposited to the business agency service company through the payment gateway 450 and then transfers the rental amount or installment amount from the business agency service company to the financial company. Even in this case, the process of storing the cost deposit information in the storage unit and transmitting the information to the financial institution terminal 430 in the business agency service providing device 420 is performed in the same manner.
  • the call center 440 includes a consultant who guides the product purchase intention and documents related to the product sale through direct voice call with the customer using the name and customer terminal identification information of the customer who wishes to purchase a product of an affiliate company by rental or installment. It is composed by The call center 440 may be implemented in plural in the form of a business agency service company's own call center or an external alliance call center, and accesses the server provided by the business agency service providing device 420 to access information necessary for business, such as a rental period for products. And product contract information including the rental amount or the installment period and installment amount according to the product purchase is transmitted to the customer terminal 150.
  • the call center 440 may record and store information input from the customer terminal 150, for example, a customer's purchase intention confirmation voice.
  • the product contract information may include, for example, an electronic document image including a credit inquiry agreement, contract, personal information collection agreement, agreement agreement, or automatic transfer agreement.
  • the payment gateway 450 stores product contract information including a rental period and rental amount for a product provided by the business agency service providing device 420 or an installment period and installment amount according to product purchase.
  • the payment gateway 450 transmits monthly deposit information to the customer by text, katok, or e-mail of the customer on a predetermined date.
  • the payment gateway 450 transmits cost deposit information including a rental amount or an installment amount that the customer deposits monthly to the business agency service providing device 420.
  • the business agency service providing device 420 is accessible through a wired or wireless communication network, and an input unit including an output device such as an LCD/LED monitor, a mouse, a keyboard, and a touch screen. , And a server including data and an execution program, and a control unit executing a program.
  • the agency service providing device 420 is a customer reception processing unit 421, a contract processing unit 422, a storage unit 423 according to the function for processing the agency service. ), a delivery confirmation processing unit 424, a bond purchase processing unit 425, a payment processing unit 426, and a bond collection processing unit 427.
  • the customer reception processing unit 421 receives customer reception information including the name and customer terminal identification information of a customer who wants to purchase a product of the affiliated company by rental or installment from a customer inflow channel for selling the product of the affiliated company and stores it in the storage unit 423. Save it.
  • the customer inflow channel may provide information (e.g., Lotte Home Shopping, 3rd, Monday, 9 o'clock, 2019.06.06) including the date, time, and day of the customer requesting the product. Such information can be used as marketing analysis data on when the affiliate's products are sold well, or as data to determine the performance of each customer inflow channel.
  • the contract processing unit 422 transmits product contract information including the rental period and rental amount for the product or the installment period and installment amount for the product to the customer terminal 150 and rents the product from the customer terminal 150 or Product contract information including customer confirmation information to be purchased in installments is input and stored in the storage unit 423.
  • the product contract information may include, for example, an electronic document image including a credit inquiry agreement, contract, personal information collection agreement, agreement agreement, or automatic transfer agreement.
  • the contract processing unit 422 transmits product contract information including customer confirmation information to the affiliate terminals 411 and 412.
  • the contract processing unit 422 receives the customer's credit inquiry information requested and inquired by an external specialized agency from the credit information providing terminal and stores it in the storage unit 423.
  • the contract processing unit 422 determines whether to sell the product to the customer by comparing the customer's credit inquiry information with the product sales policy for each affiliate set in advance, and stores the result in the storage unit 423.
  • the product sales policy for each affiliate includes customer credit information, product sales price, etc., and can be changed according to the partner's intention, seasonality, or sales policy according to product stock.
  • the contract processing unit 422 receives product contract cancellation information from the customer terminal 150 or the call center 440 and stores it in the storage unit 423.
  • the contract processing unit 422 transmits product contract cancellation information to the affiliate terminals 411 and 412.
  • the product contract cancellation information is subdivided and managed in several stages, such as when the call center 440 calls for a contract conclusion, before delivering the product, or after delivering the product.
  • the delivery confirmation processing unit 424 receives delivery completion information for a product that has been delivered from the partner terminals 411 and 412 and stores it in the storage unit 423.
  • the delivery completion information may include the name of the shipper, the time and date of delivery, the name of the customer, and information on the delivered product.
  • the bond purchase processing unit 425 generates and stores bond purchase information for each affiliate, including product contract information, including delivery completion information and product contract information including customer confirmation information who wants to rent a product or purchase in installments, and store it in the storage unit 423.
  • the bond purchase processing unit 425 transmits the bond purchase information for each affiliate to the financial institution terminal 430.
  • the payment processing unit 426 receives payment information for each affiliate according to the bond purchase from the financial institution terminal 430 and stores it in the storage unit 423.
  • the receivable collection processing unit 427 receives payment information including the rental amount or installment amount that the customer deposits monthly from the payment gateway 450 and stores it in the storage unit 423.
  • the receivable collection processing unit 427 transmits, to the financial institution terminal 430, cost deposit information including the rental amount or installment amount that the customer deposits monthly.
  • the apparatus 420 for providing a business agency service based on a factoring business includes sales performance for each high-inflow channel, monthly sales volume, and profit rate for each affiliate based on the information stored in the storage unit 423 as shown in FIG. ,
  • a contract cancellation reason, delinquency management, customer evaluation, etc. may be implemented by further including a status analysis processing unit 428 that generates data that can be recognized by humans (eg, graphs or tables).
  • the current status analysis processing unit 428 includes a channel-specific performance processing unit 4281, a monthly sales volume processing unit 4282, a yield analysis processing unit 4803, a contract cancellation processing unit 4284, and arrears processing unit 4285, and It may be implemented by including a customer evaluation processing unit (4286).
  • the performance processing unit for each channel (4281) includes customer inflow channels such as TV home shopping broadcast, mobile video advertisement, online website advertisement, customer reception information and call progress information, product contract information, and delivery completion information provided at offline stores. Based on the customer's payment information and the financial company's payment information, all information from customer inflow to debt collection is calculated for each channel. As shown in FIG. 7, in the case of a TV home shopping broadcast, the channel-specific performance processing unit 4241 may calculate information from customer inflow to the number of receivables according to broadcast times, broadcast dates and broadcast times, and convert them into graphs or tables.
  • customer inflow channels such as TV home shopping broadcast, mobile video advertisement, online website advertisement, customer reception information and call progress information, product contract information, and delivery completion information provided at offline stores. Based on the customer's payment information and the financial company's payment information, all information from customer inflow to debt collection is calculated for each channel. As shown in FIG. 7, in the case of a TV home shopping broadcast, the channel-specific performance processing unit 4241 may calculate information from customer inflow to the
  • the monthly sales amount processing unit 4282 may calculate the monthly sales amount based on the bond purchase information for each affiliate stored in the storage unit 423 as product contract information that has been delivered to the customer.
  • the monthly sales amount processing unit 4242 may calculate information on the monthly sales amount and convert it into a graph or a table.
  • the yield analysis processing unit 4283 calculates the sales amount and the number of sales based on the bond purchase information for each affiliate stored in the storage unit 423 as product contract information that has been delivered to the customer.
  • the yield analysis processing unit 4283 calculates a settlement amount obtained by subtracting the product settlement ratio for each affiliate from the calculated sales amount.
  • the product settlement ratio for each affiliate may be calculated in consideration of fees including deposits, bond purchase amount and contract cost, and payment agency amount for use in case of intermediate termination or bankruptcy of affiliates.
  • the yield analysis processing unit 4832 may calculate a settlement rate using the calculated settlement amount and payment information actually deposited from a financial company to an affiliate company, and convert it into a graph or table.
  • the contract cancellation processing unit 4284 calculates the reason for canceling the contract and the number of cases corresponding to each reason based on the product contract cancellation information input from the customer terminal 150 or the call center 440 and stored in the storage unit 423 as a graph or table. Can be converted. As shown in FIG. 9, the reason for canceling the contract may be various, such as simple change of heart, burden of money, purpose of giveaway, credit dropout, incorrect receipt, credit card smile, absence, spouse objection, product complaint, contract change, etc.
  • the overdue processing unit 4285 may extract the overdue person based on the payment information for each customer input from the payment gateway 450 and convert the overdue person information into a list and a table.
  • the customer evaluation processing unit 4288 may calculate a distribution of the credit rating of a customer who has completed product delivery based on the customer's credit inquiry information and convert it into a table or graph.
  • the operation provided by the business agency service providing device 420 so that the customer can check the progress by distinguishing each stage of the contract signing process and each stage of the delivery process from the inflow process, the initial call process
  • the platform is closely linked with the computer system of the financial company and the factoring business partner (affiliate), and a software platform capable of checking all of the above-described step-by-step processes must be installed and operated on the business agency service providing device 420.
  • the plurality of call centers 431, 432, 433 may be an external service agency or an agency belonging to a business agency service provider. Whether the call center is an external service organization or an affiliated organization, the corresponding call information stored in the storage unit 423 is used.
  • the apparatus 420 for providing a service agency service based on the factoring business may further include a call distribution processing unit 429.
  • the call distribution processing unit 429 generates a plurality of call information including customer reception information and call center identification information stored in the storage unit 423 and stores them in the storage unit 423.
  • the business agency service providing device based on the factoring business is an operating platform that can provide necessary work for a financial company and a factoring business partner (affiliate), and allows a financial company to provide an example of the business status of the factoring business partner (affiliate).
  • Product sales performance by customer inflow channel, statistical information on sales volume, and receipt rate and delinquency rate of purchased receivables can be checked in real time, enabling you to predict risks and profits for the factoring business in advance.

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Abstract

A device for providing a work agency service on the basis of a factoring business according to the present invention is implemented including an operating platform capable of providing necessary work for a financial company and a factoring business partner (affiliate). Therefore, the financial company can check a work status, for example, product sales performance for each client inflow channel, statistical information of a sales volume, a payment rate and delinquency rate of payables, etc., of the factoring business partner (affiliates) in real time, and thus risks and profits for the factoring business can be predicted in advance. The factoring business partner (affiliate) does not need to use a rental agency and does not need to hire a separate employee who handles work on sales, installment contracts, payments, client management including personal information security, and the like. In addition, the factoring business partner (affiliate) can increase effects of work synergy, for example, sales performance and fund circulation improvement and business stability, by combining a credit rating and work agency capability of a business carrier providing a work agency service.

Description

팩토링 사업에 기초한 업무 대행 서비스 제공 장치Device for providing business agency service based on factoring business
본 발명은 팩토링 사업에 기초한 업무 대행 서비스 제공 장치에 관한 것으로, 보다 상세하게는 금융사가 팩토링 사업파트너(제휴사)의 숫자를 안정적으로 확대할 수 있고 팩토링 사업파트너(제휴사)의 업무 현황을 실시간으로 확인할 수 있어서 팩토링 사업에 대한 리스크 및 수익을 미리 예측할 수 있도록 해주는 팩토링 사업에 기초한 업무 대행 서비스 제공 장치에 관한 것이다.The present invention relates to an apparatus for providing a business agency service based on a factoring business, and more specifically, a financial company can stably increase the number of factoring business partners (affiliates) and check the business status of the factoring business partners (affiliates) in real time. It relates to a device for providing a business agency service based on a factoring business that enables the risk and profits of the factoring business to be predicted in advance.
일반적으로 팩토링은 금융사들이 기업으로부터 상업어음이나 외상매출증서 등 매출채권을 매입하고 이를 바탕으로 자금을 빌려주는 제도이다. 기업들이 상거래 대가로 현금 대신 받은 매출채권을 신속히 현금화하여 기업활동을 돕자는 취지로 1920년대 미국에서 처음 도입됐다. 대출한도는 매입채권 액면의 100%까지 가능하지만 해당 기업의 매출규모나 신용도에 따라 다소 낮아지기도 한다.In general, factoring is a system in which financial companies purchase trade receivables such as commercial papers or accounts receivable from companies and loan funds based on them. It was first introduced in the United States in the 1920s with the aim of helping businesses quickly convert accounts receivables received in exchange for cash in exchange for commerce. The loan limit can be up to 100% of the face value of the purchase receivable, but it may be slightly lowered depending on the size of sales or creditworthiness of the company.
최근에는 카드사가 가맹점 수수료율 인하로 취약해진 수익성을 방어하기 위한 수익 다변화 전략으로서, 자금력이 부족한 중소기업을 대상으로 렌탈이나 물품할부판매에 따라 발생하는 할부채권을 매입, 유동화하는 팩토링 사업을 추진하고 있는 추세이다.Recently, as a strategy to diversify profits to defend against profitability weakened by a cut in the commission rate of affiliate stores, card companies are pursuing a factoring business that purchases and securitizes installment bonds arising from rentals or installment sales of goods for small and medium-sized businesses with insufficient funds. .
한편, 상품을 렌탈 또는 할부로 판매하려는 제조사들은 오프라인 매장이나 온라인 또는 TV 홈쇼핑채널을 가지고 있는 판매대행사를 이용하였다. 그러나 제조사들은 이러한 판매대행사에게 지불하는 비용이 많아서 실제로 상품을 판매하더라도 100% 매출로 인식되지 못하고 판매이후에 채권회수와 연체관리를 위한 전담인력 구성의 어려움이 있다.Meanwhile, manufacturers who want to sell products for rental or installment have used offline stores or sales agencies that have online or TV home shopping channels. However, manufacturers are not aware of 100% sales even if they actually sell products because the cost to these sales agencies is high, and there is a difficulty in organizing a dedicated manpower for debt collection and delinquency management after sales.
이에, 렌탈이나 물품할부판매에 따라 발생하는 할부채권을 매입하여 유동화하는 팩토링 사업을 추진하려는 금융사(예컨대 카드사)는 팩토링 사업을 안정적으로 운영할 수 있는 팩토링 사업파트너(제휴사)을 찾아야 한다. 하지만 금융사가 채권관리 리스크(Risk)까지 해결할 만한 팩토링 사업파트너(제휴사)를 찾는다는 것은 쉬운 일이 아니다.Accordingly, financial companies (e.g., credit card companies) that want to pursue a factoring business that purchases and securitizes installment bonds arising from rental or installment sales of goods, must find a factoring business partner (affiliate) that can stably operate the factoring business. However, it is not easy for a financial company to find a factoring business partner (affiliate) that can solve the debt management risk.
금융사는 도 1에 도시한 바와 같이, 복수의 제휴사(제조사 또는 판매대행사)와 렌탈 또는 물품할부판매에 따라 발생하는 채권을 매입, 유동화하는 팩토링 계약을 체결할 수 있다. 그러나 이러한 구조는 전적으로 제휴사의 영업력에만 의존할 뿐이어서 금융사는 팩토링 사업이 지속적으로 원활하게 이루어질 수 있다는 확신을 갖기가 어렵고, 더군다나 제휴사가 수행하는 채권회수 및 리스크(Risk) 현황파악이 쉽지 않아 팩토링 사업에 대한 예측도 하기 어렵다는 문제가 있다.As shown in FIG. 1, a financial company may enter into a factoring contract with a plurality of affiliates (manufacturers or sales agencies) to purchase and liquidize bonds generated by rental or installment sales of goods. However, this structure is entirely dependent on the sales power of the affiliates, so it is difficult for financial companies to have confidence that the factoring business can continue smoothly, and in addition, it is difficult to grasp the status of the bond collection and risks performed by the affiliates. There is a problem that it is difficult to predict
본 발명은 이러한 문제점을 해결하고자 제휴사에게 부족한 운영 및 관리 능력을 지원하고 금융사가 팩토링 사업파트너(제휴사)의 업무 현황을 실시간으로 확인할 수 있어서 팩토링 사업에 대한 리스크(Risk) 및 수익을 미리 예측할 수 있도록 해주는 팩토링 사업에 기초한 업무 대행 서비스 제공 장치를 제공한다.In order to solve these problems, the present invention supports the operation and management capabilities that the affiliates lack, and the financial company can check the business status of the factoring business partner (affiliate) in real time, so that the risk and profit for the factoring business can be predicted in advance. Haeju provides a business agency service providing device based on a factoring business.
또한, 본 발명은 복수의 제휴사에 대한 팩토링 사업 업무에 대한 관리체계를 단일화하여 금융사 및 제휴사에게 필요한 정보를 쉽고 편리하게 제공할 수 있는 팩토링 사업에 기초한 업무 대행 서비스 제공 장치를 제공한다.In addition, the present invention provides an apparatus for providing a business agency service based on a factoring business that can easily and conveniently provide necessary information to financial companies and affiliates by unifying a management system for a factoring business business for a plurality of affiliates.
본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치는, 복수의 제휴사와 금융사 간의 체결된 채권 양수도 계약에 따라 각 제휴사의 채권을 수집하여 금융사에 전달함과 아울러 고객으로부터 월별 대금을 회수하여 금융사에 전달하는 업무 대행 서비스 제공 장치이며,The device for providing a business agency service based on a factoring business according to the present invention collects and delivers the bonds of each affiliate according to the bond transfer agreement concluded between a plurality of affiliates and a financial company, and collects monthly payments from customers to a financial company. It is a device for providing business agency services that are delivered to
제휴사의 상품판매을 위한 고객유입채널로부터 제휴사의 상품을 렌탈 또는 할부로 구매하고자 하는 고객의 이름과 고객단말식별정보를 포함하는 고객접수정보를 입력받아 저장부에 저장하는 고객접수처리부와; A customer reception processing unit for receiving customer reception information including a name of a customer who wishes to purchase a product of the affiliated company through a rental or installment payment from a customer inflow channel for product sales of the affiliated company and storing it in a storage unit;
고객단말로 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액을 포함하는 상품계약정보를 전송하고 고객단말로부터 해당 상품을 렌탈하거나 할부로 구매하고자 하는 고객확인정보를 포함하는 상품계약정보를 입력받아 저장부에 저장하고 상기 상품계약정보를 제휴사 단말로 전송하는 계약처리부와; Products that include product contract information including the rental period and rental amount for the product, or the installment period and installment amount for the product to the customer terminal, and to rent the product from the customer terminal or purchase in installments. A contract processing unit that receives contract information, stores it in a storage unit, and transmits the product contract information to an affiliate terminal;
제휴사 단말로부터 배송완료된 상품에 대한 배송완료정보를 입력받아 저장부에 저장하는 배송확인처리부와; 상기 배송완료정보와 상품계약정보를 포함하는 제휴사별 채권매입정보를 생성하여 저장부에 저장하고, 상기 제휴사별 채권매입정보를 금융사 단말로 전송하는 채권매입처리부와; 금융사 단말로부터 채권매입에 따른 제휴사별 대금입금정보를 수신하여 저장부에 저장하는 대금입금처리부와; 고객이 매월 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 지불게이트웨이로부터 수신하여 저장부에 저장하고, 상기 비용입금정보를 금융사 단말로 전송하는 채권회수처리부를 포함여 구성된다.A delivery confirmation processing unit for receiving delivery completion information on the delivery completed product from the partner terminal and storing it in a storage unit; A bond purchase processing unit for generating and storing bond purchase information for each affiliate, including the delivery completion information and product contract information, in a storage unit, and transmitting the bond purchase information for each affiliate to a financial company terminal; A payment processing unit for receiving payment information for each affiliate according to bond purchase from a financial institution terminal and storing it in a storage unit; It includes a receivable collection processing unit that receives payment information including the rental amount or installment amount that the customer deposits monthly from the payment gateway, stores it in a storage unit, and transmits the payment information to a financial institution terminal.
본 발명의 선결요건으로서, 제휴사는 상품에 대한 렌탈채권 또는 할부판매 채권을 금융사에 제공하고 금융사는 제휴사에게 채권매입에 따른 상품대금을 지급하는 채권 양수도 계약을 하고, 업무 대행 서비스 제공자는 제휴사 및 금융사와 고객접수, 렌탈/할부 계약체결, 채권매입과 채권관리, 대금회수 및 연체관리에 관한 업무를 대행한다는 위임계약이 필요하다.As a prerequisite of the present invention, affiliates provide rental bonds or installment sales bonds for products to financial companies, financial companies also contract for the transfer of bonds to pay product prices for bond purchases to affiliates, and business agency service providers are affiliates and A delegation contract is needed with financial companies to handle customer acceptance, rental/installation contracts, bond purchase and bond management, payment collection and overdue management.
본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치는, 계약처리부가 신용정보제공단말로부터 입력된 고객의 신용조회정보를 저장부에 저장하고 상기 고객의 신용조회정보와 미리 설정된 제휴사별 상품판매정책을 비교하여 고객에게 상품을 판매할지를 판단하고 그 결과를 저장부에 저장하도록 구현된다.In the apparatus for providing a business agency service based on the factoring business according to the present invention, the contract processing unit stores the customer's credit inquiry information input from the credit information providing terminal in a storage unit, and the customer's credit inquiry information and a preset product sales policy for each affiliate It is implemented to compare the values to determine whether to sell the product to the customer and store the result in the storage unit.
본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치는, 계약처리부가 고객단말 또는 콜센터로부터 상품계약취소정보를 입력받아 저장부에 저장하고, 상기 상품계약취소정보를 제휴사 단말로 전송하도록 구현된다. 상품계약취소정보는 콜센터에서 계약체결 안내전화를 한 때, 상품을 배송하기 전, 또는 상품을 배송한 후 등과 같이 여러 단계로 세분화되어 관리된다.In the apparatus for providing a business agency service based on the factoring business according to the present invention, the contract processing unit receives product contract cancellation information from a customer terminal or a call center, stores it in a storage unit, and transmits the product contract cancellation information to an affiliate terminal. Product contract cancellation information is subdivided and managed in several stages, such as when the call center calls for contract signing, before product delivery, or after product delivery.
본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치는, 고객접수정보와 콜센터 식별정보를 포함하는 복수의 콜정보를 생성하고 이를 저장부에 저장하는 콜분배처리부와, 제휴사별 채권매입정보로부터 판매금액과 판매건수를 산출하고 상기 판매금액에서 정산비율만큼 차감한 정산금액과 상기 제휴사별 대금입금정보를 이용해 정산율을 산출하는 현황분석처리부를 더 포함하여 구현된다.The apparatus for providing a business agency service based on the factoring business according to the present invention includes a call distribution processing unit that generates a plurality of call information including customer reception information and call center identification information and stores it in a storage unit, and sells from bond purchase information for each affiliate. It is implemented further comprising a status analysis processing unit that calculates the amount and the number of sales, and calculates the settlement rate using the settlement amount subtracted by the settlement rate from the sales amount and the payment information for each affiliate.
상술한 바와 같이 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치는 금융사와 팩토링 사업파트너(제휴사)를 위해 필요한 업무를 제공할 수 있는 운영 플랫폼을 포함하여 구현됨으로써, 금융사로 하여금 팩토링 사업파트너(제휴사)의 업무 현황 예를 들어, 고객유입채널별 물품판매실적, 판매량 통계정보, 매입채권의 수납율 및 연체율 등을 실시간으로 확인할 수 있어서 팩토링 사업에 대한 리스크 및 수익을 미리 예측할 수 있도록 해준다.As described above, the device for providing a business agency service based on a factoring business according to the present invention includes an operating platform capable of providing necessary business for a financial company and a factoring business partner (affiliate), thereby enabling a financial company to be a factoring business partner ( Business status of affiliates), for example, product sales performance by customer inflow channel, sales volume statistical information, payment rate and delinquency rate of purchased receivables, etc. can be checked in real time, allowing you to predict risk and profits for the factoring business in advance.
한편, 팩토링 사업파트너(제휴사)는 렌탈 대행사를 이용할 필요가 없으며 판매 업무, 할부계약 업무, 수납업무, 및 개인정보보안을 포함하는 고객관리업무 등을 처리하는 직원을 별도로 채용할 필요가 없다. 또한 팩토링 사업파트너(제휴사)는 업무 대행 서비스를 제공하는 사업자의 신용도와 업무대행능력과 결합하여 업무 시너지의 효과, 예컨대 판매실적과 자금 순환성 향상 및 사업의 안정성을 높일 수 있다.On the other hand, factoring business partners (affiliates) do not need to use a rental agency and do not need to hire a separate employee who handles sales, installment contracts, payments, and customer management tasks including personal information security. In addition, factoring business partners (affiliates) can increase the effectiveness of business synergies, such as improving sales performance and fund circulation, and enhancing the stability of the business by combining the creditworthiness and business agency capability of a business agency providing business agency services.
도 1 은 금융사와 제휴사 간의 렌탈/할부 팩토링 사업을 설명하기 위한 예시도이다. 1 is an exemplary diagram illustrating a rental/installation factoring business between a financial company and an affiliated company.
도 2 는 본 발명에 따른 팩토링 사업 구조를 설명하기 위한 예시도이다.2 is an exemplary diagram for explaining the structure of a factoring business according to the present invention.
도 3 은 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 시스템의 구성도이다.3 is a block diagram of a business agency service system based on a factoring business according to the present invention.
도 4 는 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치의 구성도이다.4 is a block diagram of an apparatus for providing a service agency service based on a factoring business according to the present invention.
도 5 는 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치의 현황분석처리부의 세부구성도이다.5 is a detailed configuration diagram of a status analysis processing unit of an apparatus for providing a service agent service based on a factoring business according to the present invention.
도 6 은 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치의 추가 구성을 설명하기 위한 예시도이다.6 is an exemplary diagram for explaining an additional configuration of an apparatus for providing a service agency service based on a factoring business according to the present invention.
도 7 내지 도 9 는 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치에서 제공하는 분석내용을 설명하기 위한 예시도이다.7 to 9 are exemplary views for explaining the analysis content provided by the apparatus for providing a service agency service based on a factoring business according to the present invention.
본 발명은 다양한 변환을 가할 수 있고 여러 가지 실시예를 가질 수 있는 바, 특정 실시예들을 도면에 예시하고 상세한 설명에 상세하게 설명하고자 한다. 그러나, 이는 본 발명을 특정한 실시 형태에 대해 한정하려는 것이 아니며, 본 발명의 사상 및 기술 범위에 포함되는 모든 변환, 균등물 내지 대체물을 포함하는 것으로 이해되어야 한다.Since the present invention can apply various transformations and have various embodiments, specific embodiments are illustrated in the drawings and will be described in detail in the detailed description. However, this is not intended to limit the present invention to a specific embodiment, it is to be understood to include all conversions, equivalents, and substitutes included in the spirit and scope of the present invention.
본 발명에서 사용한 용어는 단지 특정 실시예를 설명하기 위해 사용된 것으로, 본 발명을 한정하려는 의도가 아니다. 단수의 표현은 문맥상 명백하게 다르게 뜻하지 않는 한, 복수의 표현을 포함한다. 이하, 본 발명의 실시예를 첨부한 도면들을 참조하여 상세히 설명하기로 한다.The terms used in the present invention are only used to describe specific embodiments, and are not intended to limit the present invention. Singular expressions include plural expressions unless the context clearly indicates otherwise. Hereinafter, embodiments of the present invention will be described in detail with reference to the accompanying drawings.
본 발명에 따른 팩토링 사업 구조는 도 2 를 참조하면, 제휴사와 금융사 간에 채권 양수도 계약을 포함하는 렌탈/할부 팩토링 계약을 체결하고, 제휴사와 업무 대행 서비스 제공자 간에 업무 대행에 관한 위임계약을 체결한다. 물론, 업무 대행 서비스 제공자와 금융사 간에도 채권매입 및 채권회수 업무에 관한 위임계약을 체결한다.For the factoring business structure according to the present invention, referring to FIG. 2, a rental/installment factoring contract including a bond transfer contract is concluded between an affiliate and a financial company, and a delegation contract is concluded between an affiliate and a business agency service provider. . Of course, a delegation contract for the purchase and collection of bonds is also signed between the service provider and the financial company.
제휴사는 채권 양수도 계약에 따라 상품에 대한 렌탈채권 또는 할부판매 채권을 금융사에 제공하기로 하고, 금융사는 제휴사에게 채권매입에 따른 상품대금을 지급한다. 업무 대행 서비스 제공자는 제휴사 및 금융사와의 업무 대행에 관한 위임계약자로서, 복수의 제휴사와 금융사 간의 체결된 채권 양수도 계약에 따라 각 제휴사의 상품 렌탈채권 또는 할부판매채권을 수집하여 금융사에 전달함과 아울러 고객으로부터 월별 대금을 회수하여 금융사에 전달한다.Affiliates agree to provide rental bonds or installment sales bonds for products to financial companies in accordance with the bond transfer agreement, and the financial companies pay the product price for purchase of bonds to the affiliates. A business agency service provider is a contractor for business agency with affiliates and financial companies, and collects and delivers product rental bonds or installment sales bonds of each affiliate according to the bond transfer agreement concluded between multiple affiliates and financial companies. In addition, monthly payments are collected from customers and delivered to financial companies.
제휴사는 침대, 안마의자 등의 가구류나 냉장고, 세탁기, TV, 복사기, 정수기, 스마트폰, 모니터, 스크린 등 통상 렌탈 또는 할부판매에 적합한 물건을 제조하는 제조사일 수도 있고, 상조서비스를 제공하는 상조회사, 상조보험이나 종신보험을 처리하는 보험회사일 수도 있고, 백화점이나 대형할인마트 등에 매일 정기적으로 물건을 납품하는 물품납품업체일 수도 있으며 가전제품 전문매장과 같은 판매대행사일 수도 있다. 금융사는 캐피탈, 카드사, 또는 은행 등이 될 수 있다. 여기서 은행은 예를 들어, 카카오뱅크처럼 인터넷은행도 가능하다.Affiliates may be manufacturers that manufacture furniture such as beds and massage chairs, refrigerators, washing machines, TVs, photocopiers, water purifiers, smartphones, monitors, screens, etc., suitable for general rental or installment sales, or a funeral service provider. , It may be an insurance company that handles funeral and life insurance, it may be a supply company that regularly supplies goods to department stores or large discount marts, or it may be a sales agency such as a home appliance store. The financial company can be a capital, a credit card company, or a bank. Here, banks can also be internet banks like Kakao Bank, for example.
업무 대행 서비스 제공자는 고객접수, 렌탈/할부 계약체결, 채권매입과 채권관리, 대금회수 및 연체관리에 관한 업무를 대행한다. 업무 대행 서비스 제공자의 업무는 제휴사와의 위임계약에 따라 결정되며 팩토링 사업에 필요한 경우 제품 판매 마켓팅 지원까지 가능하다.Service providers are responsible for customer reception, rental/installation contracts, bond purchase and bond management, payment collection and overdue management. The work of the agency service provider is determined according to the delegation contract with the affiliate, and it is possible to support product sales and marketing if necessary for the factoring business.
타 회사에 대한 채권의 연체와 관련된 추심업무는 대부업 및 추심업 등록된 허가된 사업자만 가능한 영역이므로, 업무 대행 서비스 제공자가 허가를 득하여 연체 및 추심업무를 대행할 수도 있고, 업무 대행 서비스 제공자가 허가를 득하지 못한 경우에는 추심업무를 허가 받은 제3의 추심대행사를 이용하되 상호 전산을 연동하여 연체 및 추심업무의 진행상황에 대한 정보만을 취득하여 금융사에게 제공할 수도 있다. 이하, 본 발명에서 연체관리라 함은 연체 및 채권추심 진행상황에 대한 정보를 관리하는 것을 의미하며, 업무대행사가 추가로 연체 및 채권추심에 대한 콜을 진행하는 등의 추심업무를 추가로 진행하는지 여부는 불문한다.Since collection services related to delinquency of bonds to other companies are only available to licensed businesses registered for loan business and collection business, a business agency service provider may obtain permission to perform delinquency and collection work, or business agency service provider permits If it is not possible to obtain a collection service, a third collection agency licensed for collection business may be used, but only information on the progress of delinquency and collection business may be obtained and provided to a financial company through mutual computer interworking. Hereinafter, in the present invention, the term delinquency management means managing information on the progress of delinquency and debt collection, and whether the business agent additionally proceeds with the collection business such as calling for delinquency and debt collection. Whether or not.
중요한 점은, 업무 대행 서비스 제공자는 개인정보보호능력이 우수하고, 시스템 문자 보완 및 IP 보안, 금융사 연동 가능한 VAN 암호화 사용능력이 우수하고, 네트워크와 서버 접근제어 및 전산운영 기술력이 우수하고 채권관리 및 채권회수(즉, 연체되지 않은 정상적인 채권에 대한 회수) 능력이 우수한 자이어야 한다. 이를 위해서 업무 대행 서비스 제공자는 각 고객의 신용도, 고객별 연체가능성, 제품 종류별 연체가능성, 제품 가격별 연체가능성 등을 파악할 수 있는 정보를 데이터베이스화하여 채권관리에 이용할 필요가 있다.The important point is that the service provider of the business agency has excellent personal information protection ability, system text supplementation, IP security, VAN encryption capability that can be linked to financial companies, network and server access control and computer operation technology are excellent, and bond management and You must be a person who has excellent ability to collect bonds (i.e., for normal bonds not overdue). To this end, it is necessary for the service provider to establish a database of information that can grasp each customer's creditworthiness, delinquency per customer, delinquency per product type, and delinquency per product price, and use it for debt management.
실제로 금융사는 제휴사와 채권 양수도 계약를 체결하는 경우 제휴사의 상품 제조능력, 생산능력, 및 신용도와 관련된 사항을 위주로 평가할 뿐이고, 그 외에 나머지 고객접수, 렌탈/할부 계약체결, 채권매입과 채권관리, 대금회수 및 연체관리에 관한 업무능력은 오로지 업무 대행 서비스 제공자만을 평가하면 된다. 이에 따라 금융사는 제휴사가 아무리 많이 늘어나도 업무 대행 서비스 제공자와 일대일로 업무를 진행하면 됨으로 편리하다. 또한 금융사는 실시간으로 복수의 팩토링 사업파트너(제휴사)의 업무 현황 예를 들어, 고객유입채널별 물품판매실적, 판매량 통계정보, 매입채권의 수납율 및 연체율 등을 실시간으로 확인할 수 있어서 팩토링 사업에 대한 리스크 및 수익을 미리 예측할 수 있다.In fact, when a financial company enters into a bond transfer contract with an affiliate, it only evaluates matters related to the affiliate's product manufacturing capacity, production capacity, and creditworthiness.In addition, other customer acceptance, rental/installment contracts, bond purchase and bond management, and payment The work ability for collection and overdue management only needs to be evaluated by the service provider. Accordingly, it is convenient for financial companies to do business one-on-one with a business agency service provider no matter how many affiliates increase. In addition, financial companies can check the business status of multiple factoring business partners (affiliates) in real time, for example, product sales performance by customer inflow channel, sales volume statistical information, payment rate and delinquency rate of purchased receivables in real time. You can predict risks and returns in advance.
통상적으로 렌탈/할부 팩토링 사업을 통해 수익을 얻고자 하는 금융사는 많은 제휴사를 발굴하기를 원한다. 이는 업무 대행 서비스 제공자도 마찬가지다. 즉, 업무 대행 서비스 제공자도 업무 대행 서비스 제공을 통해 수익을 창출하는 구조이므로 많은 제휴사는 필수적이다. 이에 따라 업무 대행 서비스 제공자와 금융사는 각자 제휴사 발굴을 통해 팩토링 사업을 안정적으로 운영할 수 있다.Typically, financial companies that want to earn profits through rental/installment factoring business want to find many affiliates. This is also the case for business agency service providers. In other words, a lot of affiliates are essential because the agency service provider also generates profits by providing the agency service. Accordingly, business agency service providers and financial companies can stably operate the factoring business by discovering affiliates.
도 3 은 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 시스템의 구성도이다. 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 시스템은 고객단말(150), 제휴사 단말(411, 412), 업무 대행 서비스 제공 장치(420), 금융사 단말(430), 콜센터(440), 지불게이트웨이(450)를 포함하여 구현될 수 있다.3 is a block diagram of a business agency service system based on a factoring business according to the present invention. The business agency service system based on the factoring business according to the present invention includes a customer terminal 150, a partner company terminal 411, 412, a business agency service providing device 420, a financial company terminal 430, a call center 440, and a payment gateway ( 450) may be implemented.
고객단말(150)은 상품을 렌탈 또는 할부로 구매하고자 하는 고객이 원이 사용하는 단말로서 예를 들어, 데스크탑 PC, 태블릿 PC, 스마트폰, 노트북, 웨어러블 디바이스, 무선 전화기, TV 등의 통신 수단을 포함한다. 고객단말(150)는 고객유입채널 예를 들어, TV홈쇼핑 방송, 모바일 동영상광고, 온라인 웹사이트 광고, 또는 오프라인 매장 운영자가 발송하는 상품광고를 표시한다.The customer terminal 150 is a terminal used by a customer who wants to purchase a product by rental or installment. For example, a communication means such as a desktop PC, a tablet PC, a smartphone, a notebook, a wearable device, a wireless telephone, and a TV is used. Include. The customer terminal 150 displays a customer inflow channel, for example, a TV home shopping broadcast, a mobile video advertisement, an online website advertisement, or a product advertisement sent by an offline store operator.
제휴사 단말(411, 412)은 고객들에게 자사의 상품을 렌탈하거나 판매한 결과로 발생한 할부채권를 가지고 금융사와 채권 양수도 계약을 체결한 제휴사가 사용하는 단말이다. 제휴사는 업무 대행 서비스 제공 장치(420)로부터 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액과 해당 상품을 렌탈하거나 할부로 구매하고자 하는 고객확인정보를 포함하는 상품계약정보를 제휴사 단말(411, 412)를 통해 확인할 수 있다. 상품계약정보를 확인한 제휴사는 렌탈 또는 할부구매된 상품을 고객에게 배송하고, 배송완료정보를 제휴사 단말(411, 412)를 통해 업무 대행 서비스 제공 장치(420)로 전송할 수 있다.The affiliate terminals 411 and 412 are terminals used by affiliates who have entered into a bond transfer contract with a financial company with installment bonds arising as a result of renting or selling their products to customers. Affiliates provide product contract information including the rental period and rental amount for the product from the business agency service providing device 420, or the installment period and installment amount for the product, and customer identification information who intends to rent or purchase the product in installments. It can be confirmed through the affiliate terminal (411, 412). The affiliate who has confirmed the product contract information may deliver the rental or installment purchase product to the customer, and transmit the delivery completion information to the business agent service providing device 420 through the affiliate terminal 411 and 412.
업무 대행 서비스 제공 장치(420)는 배송완료정보와 상품계약정보를 포함하는 제휴사별 채권매입정보를 생성하고 이를 제휴사 단말(411, 412)과 금융사 단말(430)로 전송한다. 그러면, 금융사 단말(430)은 채권매입에 따른 대금을 제휴사에게 입금하고, 제휴사 대금입금정보를 업무 대행 서비스 제공 장치(420)로 전송한다. 업무 대행 서비스 제공자는 고객으로부터 할부채권의 월별 대금을 회수하여 금융사에 전달한다. 이하, 업무 대행 서비스 제공 장치(420)의 구체적인 구성은 도 4를 참조하여 후술하기로 한다.The business agency service providing device 420 generates bond purchase information for each affiliate, including delivery completion information and product contract information, and transmits it to the affiliate terminals 411 and 412 and the financial company terminal 430. Then, the financial institution terminal 430 deposits the payment for the bond purchase to the affiliate, and transmits the affiliate payment information to the business agency service providing device 420. The business agency service provider collects monthly payments of installment bonds from customers and delivers them to financial institutions. Hereinafter, a detailed configuration of the apparatus 420 for providing a service agent for work will be described later with reference to FIG. 4.
금융사 단말(430)은 업무 대행 서비스 제공 장치(420)와 연동하는 지불게이트웨이(450)를 통해 고객이 매월 입금하는 렌탈금액 또는 할부금액을 입금받는다. 지불게이트웨이(450)는 고객이 매월 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 업무 대행 서비스 제공 장치(420)로 전송한다. 그러면 업무 대행 서비스 제공 장치(420)는 고객이 매월 금융사로 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 저장부에 저장하고, 비용입금정보를 금융사 단말(430)로 전송한다. 이와 달리, 지불게이트웨이(450)를 통해 업무 대행 서비스사로 렌탈금액 또는 할부금액이 일단 입금되고 그후에 업무 대행 서비스사에서 금융사로 렌탈금액 또는 할부금액을 송금하는 방식으로 구현될 수도 있다. 이 경우에도 업무 대행 서비스 제공 장치(420)에서 비용입금정보를 저장부에 저장하고 동 정보를 금융사 단말(430)로 전송하는 과정은 동일하게 수행된다.The financial institution terminal 430 receives a rental amount or an installment amount that a customer deposits monthly through a payment gateway 450 interlocking with the business agency service providing device 420. The payment gateway 450 transmits cost deposit information including a rental amount or an installment amount that the customer deposits monthly to the business agency service providing device 420. Then, the business agency service providing device 420 stores the cost deposit information including the rental amount or installment amount that the customer deposits to the financial institution every month, and transmits the cost deposit information to the financial institution terminal 430. Alternatively, it may be implemented in a manner in which the rental amount or installment amount is once deposited to the business agency service company through the payment gateway 450 and then transfers the rental amount or installment amount from the business agency service company to the financial company. Even in this case, the process of storing the cost deposit information in the storage unit and transmitting the information to the financial institution terminal 430 in the business agency service providing device 420 is performed in the same manner.
콜센터(440)는 제휴사의 상품을 렌탈 또는 할부로 구매하고자 하는 고객의 이름과 고객단말식별정보를 이용하여 고객과의 직접 음성통화를 통해 상품구매의사와 상품판매에 따른 서류를 안내하는 상담원을 포함하여 구성된다. 콜센터(440)는 업무 대행 서비스사의 자체 콜센터 또는 외부 제휴 콜센터 형태로 복수개로 구현될 수 있으며, 업무 대행 서비스 제공 장치(420)에서 제공하는 서버에 접속하여 업무에 필요한 정보, 예컨대 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액을 포함하는 상품계약정보를 고객단말(150)로 전송한다. 콜센터(440)는 고객단말(150)로부터 입력되는 정보 예컨대 고객의 구매의사 확인음성을 녹취하여 저장할 수 있다. 상품계약정보는 예컨대 신용조회 동의서, 계약서, 개인정보 수집동의서, 약관 동의서 또는 자동이체 동의서를 포함하는 전자문서 이미지를 포함할 수 있다.The call center 440 includes a consultant who guides the product purchase intention and documents related to the product sale through direct voice call with the customer using the name and customer terminal identification information of the customer who wishes to purchase a product of an affiliate company by rental or installment. It is composed by The call center 440 may be implemented in plural in the form of a business agency service company's own call center or an external alliance call center, and accesses the server provided by the business agency service providing device 420 to access information necessary for business, such as a rental period for products. And product contract information including the rental amount or the installment period and installment amount according to the product purchase is transmitted to the customer terminal 150. The call center 440 may record and store information input from the customer terminal 150, for example, a customer's purchase intention confirmation voice. The product contract information may include, for example, an electronic document image including a credit inquiry agreement, contract, personal information collection agreement, agreement agreement, or automatic transfer agreement.
지불게이트웨이(450)는 업무 대행 서비스 제공 장치(420)에서 제공하는 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액을 포함하는 상품계약정보를 저장한다. 지불게이트웨이(450)는 고객에게 매월 입금정보를 정해진 날짜에 문자나 카톡, 또는 고객의 이-메일로 전송한다. 지불게이트웨이(450)는 고객이 매월 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 업무 대행 서비스 제공 장치(420)로 전송한다.The payment gateway 450 stores product contract information including a rental period and rental amount for a product provided by the business agency service providing device 420 or an installment period and installment amount according to product purchase. The payment gateway 450 transmits monthly deposit information to the customer by text, katok, or e-mail of the customer on a predetermined date. The payment gateway 450 transmits cost deposit information including a rental amount or an installment amount that the customer deposits monthly to the business agency service providing device 420.
업무 대행 서비스 제공 장치(420)의 구성을 설명하면, 업무 대행 서비스 제공 장치(420)는 유무선 통신망을 통해 접속 가능하며 LCD/LED 모니터와 같은 출력장치와 마우스와 키보드, 터치스크린 등을 포함하는 입력부, 및 데이터와 실행프로그램을 포함하는 서버와 프로그램을 실행하는 제어부로 구현될 수 있다.When explaining the configuration of the business agency service providing device 420, the business agency service providing device 420 is accessible through a wired or wireless communication network, and an input unit including an output device such as an LCD/LED monitor, a mouse, a keyboard, and a touch screen. , And a server including data and an execution program, and a control unit executing a program.
도 4에 도시한 바와 같이, 일실시예에 있어서, 업무 대행 서비스 제공 장치(420)는 업무 대행 서비스를 처리하기 위한 기능에 따라 고객접수처리부(421), 계약처리부(422), 저장부(423), 배송확인처리부(424), 채권매입처리부(425), 대금입금처리부(426), 채권회수처리부(427)를 포함하여 구현될 수 있다.As shown in Figure 4, in one embodiment, the agency service providing device 420 is a customer reception processing unit 421, a contract processing unit 422, a storage unit 423 according to the function for processing the agency service. ), a delivery confirmation processing unit 424, a bond purchase processing unit 425, a payment processing unit 426, and a bond collection processing unit 427.
고객접수처리부(421)는 제휴사의 상품판매을 위한 고객유입채널로부터 제휴사의 상품을 렌탈 또는 할부로 구매하고자 하는 고객의 이름과 고객단말식별정보를 포함하는 고객접수정보를 입력받아 저장부(423)에 저장한다. 고객유입채널은 고객이 상품을 신청한 날짜, 시간, 및 요일을 포함하는 정보(예컨대, 롯데홈쇼핑, 3회차, 월요일, 9시, 2019.06.06)를 제공할 수 있다. 이러한 정보는 제휴사의 제품이 언제 잘 판매되었는지에 대한 마케팅 분석자료, 또는 고객유입채널별 실적을 판단하는 자료로서 활용될 수 있다.The customer reception processing unit 421 receives customer reception information including the name and customer terminal identification information of a customer who wants to purchase a product of the affiliated company by rental or installment from a customer inflow channel for selling the product of the affiliated company and stores it in the storage unit 423. Save it. The customer inflow channel may provide information (e.g., Lotte Home Shopping, 3rd, Monday, 9 o'clock, 2019.06.06) including the date, time, and day of the customer requesting the product. Such information can be used as marketing analysis data on when the affiliate's products are sold well, or as data to determine the performance of each customer inflow channel.
계약처리부(422)는 고객단말(150)로 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액을 포함하는 상품계약정보를 전송하고 고객단말(150)로부터 해당 상품을 렌탈하거나 할부로 구매하고자 하는 고객확인정보를 포함하는 상품계약정보를 입력받아 저장부(423)에 저장한다. 상품계약정보는 예컨대 신용조회 동의서, 계약서, 개인정보 수집동의서, 약관 동의서 또는 자동이체 동의서를 포함하는 전자문서 이미지를 포함할 수 있다. 계약처리부(422)는 고객확인정보를 포함하는 상품계약정보를 제휴사 단말(411, 412)로 전송한다. The contract processing unit 422 transmits product contract information including the rental period and rental amount for the product or the installment period and installment amount for the product to the customer terminal 150 and rents the product from the customer terminal 150 or Product contract information including customer confirmation information to be purchased in installments is input and stored in the storage unit 423. The product contract information may include, for example, an electronic document image including a credit inquiry agreement, contract, personal information collection agreement, agreement agreement, or automatic transfer agreement. The contract processing unit 422 transmits product contract information including customer confirmation information to the affiliate terminals 411 and 412.
계약처리부(422)는 외부 전문기관에 의뢰하여 조회한 고객의 신용조회정보를 신용정보제공단말로부터 수신하여 저장부(423)에 저장한다. 계약처리부(422)는 고객의 신용조회정보와 미리 설정된 제휴사별 상품판매정책을 비교하여 고객에게 상품을 판매할지를 판단하고 그 결과를 저장부(423)에 저장한다. 제휴사별 상품판매정책은 고객의 신용정보, 상품판매가격 등을 포함하며, 제휴사의 의사에 따라 또는 계절에 따라 또는 상품제고량에 따른 판매 정책에 따라 변경가능하다.The contract processing unit 422 receives the customer's credit inquiry information requested and inquired by an external specialized agency from the credit information providing terminal and stores it in the storage unit 423. The contract processing unit 422 determines whether to sell the product to the customer by comparing the customer's credit inquiry information with the product sales policy for each affiliate set in advance, and stores the result in the storage unit 423. The product sales policy for each affiliate includes customer credit information, product sales price, etc., and can be changed according to the partner's intention, seasonality, or sales policy according to product stock.
계약처리부(422)는 고객단말(150) 또는 콜센터(440)로부터 상품계약취소정보를 입력받아 저장부(423)에 저장한다. 계약처리부(422)는 상품계약취소정보를 제휴사 단말(411, 412)로 전송한다. 상품계약취소정보는 콜센터(440)에서 계약체결 안내전화를 한 때, 상품을 배송하기 전, 또는 상품을 배송한 후 등과 같이 여러 단계로 세분화되어 관리된다.The contract processing unit 422 receives product contract cancellation information from the customer terminal 150 or the call center 440 and stores it in the storage unit 423. The contract processing unit 422 transmits product contract cancellation information to the affiliate terminals 411 and 412. The product contract cancellation information is subdivided and managed in several stages, such as when the call center 440 calls for a contract conclusion, before delivering the product, or after delivering the product.
배송확인처리부(424)는 제휴사 단말(411, 412)로부터 배송완료된 상품에 대한 배송완료정보를 입력받아 저장부(423)에 저장한다. 배송완료정보는 배송자 이름과 배송한 시간과 날짜와 고객의 이름과 배송된 상품정보를 포함할 수 있다.The delivery confirmation processing unit 424 receives delivery completion information for a product that has been delivered from the partner terminals 411 and 412 and stores it in the storage unit 423. The delivery completion information may include the name of the shipper, the time and date of delivery, the name of the customer, and information on the delivered product.
채권매입처리부(425)는 배송완료정보와 상품을 렌탈하거나 할부로 구매하고자 하는 고객확인정보를 포함하는 상품계약정보 포함하는 제휴사별 채권매입정보를 생성하여 저장부(423)에 저장한다. 채권매입처리부(425)는 제휴사별 채권매입정보를 금융사 단말(430)로 전송한다. 대금입금처리부(426)는 금융사 단말(430)로부터 채권매입에 따른 제휴사별 대금입금정보를 수신하여 저장부(423)에 저장한다.The bond purchase processing unit 425 generates and stores bond purchase information for each affiliate, including product contract information, including delivery completion information and product contract information including customer confirmation information who wants to rent a product or purchase in installments, and store it in the storage unit 423. The bond purchase processing unit 425 transmits the bond purchase information for each affiliate to the financial institution terminal 430. The payment processing unit 426 receives payment information for each affiliate according to the bond purchase from the financial institution terminal 430 and stores it in the storage unit 423.
채권회수처리부(427)는 고객이 매월 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 지불게이트웨이(450)로부터 수신하여 저장부(423)에 저장한다. 채권회수처리부(427)는 고객이 매월 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 금융사 단말(430)로 전송한다.The receivable collection processing unit 427 receives payment information including the rental amount or installment amount that the customer deposits monthly from the payment gateway 450 and stores it in the storage unit 423. The receivable collection processing unit 427 transmits, to the financial institution terminal 430, cost deposit information including the rental amount or installment amount that the customer deposits monthly.
본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치(420)는, 도 4 에 도시한 바와 같이, 저장부(423)에 저장된 정보를 기초로 고입유입채널별 판매실적, 월별판매량, 제휴사별 수익률, 계약취소사유, 연체관리, 고객평가 등 여러 분석자료를 생성하여 사람이 인식할 수 있는 데이터(예: 그래프나 표)로 변환하는 현황분석처리부(428)를 더 포함하여 구현될 수 있다.As shown in FIG. 4, the apparatus 420 for providing a business agency service based on a factoring business according to the present invention includes sales performance for each high-inflow channel, monthly sales volume, and profit rate for each affiliate based on the information stored in the storage unit 423 as shown in FIG. , A contract cancellation reason, delinquency management, customer evaluation, etc. may be implemented by further including a status analysis processing unit 428 that generates data that can be recognized by humans (eg, graphs or tables).
현황분석처리부(428)는 도 5 에 도시한 바와 같이, 채널별실적처리부(4281)와 월별판매량처리부(4282)와 수익률분석처리부(4283)와 계약취소처리부(4284)와 연체처리부(4285)와 고객평가처리부(4286)를 포함하여 구현될 수 있다.As shown in FIG. 5, the current status analysis processing unit 428 includes a channel-specific performance processing unit 4281, a monthly sales volume processing unit 4282, a yield analysis processing unit 4803, a contract cancellation processing unit 4284, and arrears processing unit 4285, and It may be implemented by including a customer evaluation processing unit (4286).
채널별실적처리부(4281)는 고객유입채널 예를 들어, TV홈쇼핑 방송, 모바일 동영상광고, 온라인 웹사이트 광고, 또는 오프라인 매장에서 제공되는 고객접수정보와 콜진행정보와 상품계약정보와 배송완료정보와 고객의 비용입금정보와 금융사의 대금입금정보를 기초로 채널별로 고객유입부터 채권회수까지의 정보를 모두 산출한다. 도 7에 도시한 바와 같이, 채널별실적처리부(4281)는 TV홈쇼핑 방송의 경우 방송회차와 방송일자와 방송시간별로 고객유입부터 채권회수까지의 정보를 산출하여 그래프 또는 표로 변환할 수 있다.The performance processing unit for each channel (4281) includes customer inflow channels such as TV home shopping broadcast, mobile video advertisement, online website advertisement, customer reception information and call progress information, product contract information, and delivery completion information provided at offline stores. Based on the customer's payment information and the financial company's payment information, all information from customer inflow to debt collection is calculated for each channel. As shown in FIG. 7, in the case of a TV home shopping broadcast, the channel-specific performance processing unit 4241 may calculate information from customer inflow to the number of receivables according to broadcast times, broadcast dates and broadcast times, and convert them into graphs or tables.
월별판매량처리부(4282)는 고객에게 배송완료된 상품계약정보로서 저장부(423)에 저장된 제휴사별 채권매입정보를 기초로 월별판매량을 산출할 수 있다. 월별판매량처리부(4282)는 월별판매량을 정보를 산출하여 그래프 또는 표로 변환할 수 있다.The monthly sales amount processing unit 4282 may calculate the monthly sales amount based on the bond purchase information for each affiliate stored in the storage unit 423 as product contract information that has been delivered to the customer. The monthly sales amount processing unit 4242 may calculate information on the monthly sales amount and convert it into a graph or a table.
수익률분석처리부(4283)는 고객에게 배송완료된 상품계약정보로서 저장부(423)에 저장된 제휴사별 채권매입정보를 기초로 판매금액과 판매건수를 산출한다. 수익률분석처리부(4283)는 산출된 판매금액에서 제휴사별 상품 정산비율만큼 차감한 정산금액을 산출한다. 제휴사별 상품 정산비율은 중도해지나 제휴사 부도 시에 사용하기 위한 보증금, 채권매입금액 및 도급비, 수납대행금액을 포함하는 수수료를 고려하여 산정될 수 있다. 도 8을 참조하면, 수익률분석처리부(4283)는 산출한 정산금액과 실제로 금융사에서 제휴사에 입금된 대금입금정보를 이용해 정산율을 산출하여 그래프 또는 표로 변환할 수 있다.The yield analysis processing unit 4283 calculates the sales amount and the number of sales based on the bond purchase information for each affiliate stored in the storage unit 423 as product contract information that has been delivered to the customer. The yield analysis processing unit 4283 calculates a settlement amount obtained by subtracting the product settlement ratio for each affiliate from the calculated sales amount. The product settlement ratio for each affiliate may be calculated in consideration of fees including deposits, bond purchase amount and contract cost, and payment agency amount for use in case of intermediate termination or bankruptcy of affiliates. Referring to FIG. 8, the yield analysis processing unit 4832 may calculate a settlement rate using the calculated settlement amount and payment information actually deposited from a financial company to an affiliate company, and convert it into a graph or table.
계약취소처리부(4284)는 고객단말(150) 또는 콜센터(440)로부터 입력되어 저장부(423)에 저장된 상품계약취소정보를 기초로 계약취소사유와 각 사유에 해당하는 건수를 산출하여 그래프 또는 표로 변환할 수 있다. 계약취소사유는 도 9에 도시한 바와 같이, 단순변심, 금액부담, 경품목적, 신용탈락, 오접수, 신용카드미소지, 결번, 배우자반대, 제품불만, 계약변경 등 다양할 수 있다. The contract cancellation processing unit 4284 calculates the reason for canceling the contract and the number of cases corresponding to each reason based on the product contract cancellation information input from the customer terminal 150 or the call center 440 and stored in the storage unit 423 as a graph or table. Can be converted. As shown in FIG. 9, the reason for canceling the contract may be various, such as simple change of heart, burden of money, purpose of giveaway, credit dropout, incorrect receipt, credit card smile, absence, spouse objection, product complaint, contract change, etc.
연체처리부(4285)는 지불게이트웨이(450)에서 입력되는 고객별 비용입금정보를 기초로 연체자를 추출하고, 연체자정보를 리스트 및 표로 변환할 수 있다. 고객평가처리부(4286)는 고객의 신용조회정보를 기초로 상품배송완료된 고객의 신용등급 분포를 산출하여 표나 그래프로 변환할 수 있다.The overdue processing unit 4285 may extract the overdue person based on the payment information for each customer input from the payment gateway 450 and convert the overdue person information into a list and a table. The customer evaluation processing unit 4288 may calculate a distribution of the credit rating of a customer who has completed product delivery based on the customer's credit inquiry information and convert it into a table or graph.
상기 각 부의 원활한 동작을 위해서는 고객이 유입 과정, 초기 콜 진행부터 계약 체결 과정의 각 단계 및 배송의 각 단계별 과정을 구별하여 진행상황을 체크할 수 있도록 업무 대행 서비스 제공 장치(420)에서 제공하는 운영 플랫폼이 금융사 및 팩토링 사업파트너(제휴사)의 전산 시스템과 긴밀하게 연계되고, 상기 각 단계별 과정을 모두 체크가능한 소프트웨어 플랫폼이 업무 대행 서비스 제공 장치(420)에 탑재되어 운영되어야 한다. For the smooth operation of each unit, the operation provided by the business agency service providing device 420 so that the customer can check the progress by distinguishing each stage of the contract signing process and each stage of the delivery process from the inflow process, the initial call process The platform is closely linked with the computer system of the financial company and the factoring business partner (affiliate), and a software platform capable of checking all of the above-described step-by-step processes must be installed and operated on the business agency service providing device 420.
도 6에 도시한 바와 같이, 고객접수정보를 보고 고객에게 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액을 포함하는 상품계약정보를 전송하는 콜센터는 복수개 존재할 수 있다. 복수의 콜센터(431, 432, 433)는 외부 용역기관일 수도 있고, 업무 대행 서비스 제공자 소속 기관일 수도 있다. 콜센터가 외부 용역기관이든 소속 기관이든 저장부(423)에 저장된 해당 콜정보를 이용한다. As shown in FIG. 6, there may be a plurality of call centers that view customer reception information and transmit product contract information including a rental period and rental amount for a product or an installment period and installment amount for a product to the customer. The plurality of call centers 431, 432, 433 may be an external service agency or an agency belonging to a business agency service provider. Whether the call center is an external service organization or an affiliated organization, the corresponding call information stored in the storage unit 423 is used.
이에 본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치(420)는 콜분배처리부(429)를 더 포함할 수 있다. 콜분배처리부(429)는 저장부(423)에 저장된 고객접수정보와 콜센터 식별정보를 포함하는 복수의 콜정보를 생성하고 이를 저장부(423)에 저장한다.Accordingly, the apparatus 420 for providing a service agency service based on the factoring business according to the present invention may further include a call distribution processing unit 429. The call distribution processing unit 429 generates a plurality of call information including customer reception information and call center identification information stored in the storage unit 423 and stores them in the storage unit 423.
본 발명에 따른 팩토링 사업에 기초한 업무 대행 서비스 제공 장치는 금융사와 팩토링 사업파트너(제휴사)를 위해 필요한 업무를 제공할 수 있는 운영 플랫폼으로써, 금융사로 하여금 팩토링 사업파트너(제휴사)의 업무 현황 예를 들어, 고객유입채널별 물품판매실적, 판매량 통계정보, 매입채권의 수납율 및 연체율 등을 실시간으로 확인할 수 있어서 팩토링 사업에 대한 리스크 및 수익을 미리 예측할 수 있도록 해준다.The business agency service providing device based on the factoring business according to the present invention is an operating platform that can provide necessary work for a financial company and a factoring business partner (affiliate), and allows a financial company to provide an example of the business status of the factoring business partner (affiliate). , Product sales performance by customer inflow channel, statistical information on sales volume, and receipt rate and delinquency rate of purchased receivables can be checked in real time, enabling you to predict risks and profits for the factoring business in advance.
지금까지, 본 명세서에는 본 발명이 속하는 기술 분야에서 통상의 지식을 지닌 자가 본 발명을 용이하게 이해하고 재현할 수 있도록 도면에 도시한 실시예들을 참고로 설명되었으나 이는 예시적인 것에 불과하다. 이에 본 발명은 당해 기술분야에 통상의 지식을 지닌 자라면 본 발명의 실시예들로부터 다양한 변형 및 균등한 타 실시예가 가능하다는 점을 이해할 것이다. 그러므로 이상에서 기술한 실시예들은 모든 면에서 예시적인 것이며 한정적이 아닌 것으로 이해해야만 한다. 예를 들어, 단일형으로 설명되어 있는 각 구성 요소는 분산되어 실시될 수도 있으며, 마찬가지로 분산된 것으로 설명되어 있는 구성 요소들도 결합된 형태로 실시될 수 있다. 따라서 본 발명의 진정한 기술적 보호범위는 첨부된 청구범위에 의해서만 정해져야 할 것이다.Until now, the present specification has been described with reference to the embodiments shown in the drawings so that those of ordinary skill in the art can easily understand and reproduce the present invention, but this is only exemplary. Accordingly, the present invention will be understood by those of ordinary skill in the art that various modifications and equivalent other embodiments are possible from the embodiments of the present invention. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not limiting. For example, each component described as a single type may be implemented in a distributed manner, and similarly, components described as being distributed may also be implemented in a combined form. Therefore, the true technical scope of the present invention should be determined only by the appended claims.

Claims (5)

  1. 복수의 제휴사와 금융사 간의 체결된 채권 양수도 계약에 따라 각 제휴사의 채권을 수집하여 금융사에 전달함과 아울러 고객으로부터 월별 대금을 회수하여 금융사에 전달하는 업무 대행 서비스 제공 장치로,It is a business agency service providing device that collects and delivers the bonds of each affiliate according to the transfer of bonds concluded between a plurality of affiliates and financial companies to financial companies, and collects monthly payments from customers and delivers them to financial companies.
    상기 업무 대행 서비스 제공 장치는:The above business agency service providing device is:
    제휴사의 상품판매을 위한 고객유입채널로부터 제휴사의 상품을 렌탈 또는 할부로 구매하고자 하는 고객의 이름과 고객단말식별정보를 포함하는 고객접수정보를 입력받아 저장부에 저장하는 고객접수처리부와;A customer reception processing unit for receiving customer reception information including a name of a customer who wishes to purchase a product of the affiliated company through a rental or installment payment from a customer inflow channel for product sales of the affiliated company and storing it in a storage unit;
    고객단말로 상품에 대한 렌탈기간과 렌탈금액 또는 상품구매에 따른 할부기간과 할부금액을 포함하는 상품계약정보를 전송하고 고객단말로부터 해당 상품을 렌탈하거나 할부로 구매하고자 하는 고객확인정보를 포함하는 상품계약정보를 입력받아 저장부에 저장하고 상기 상품계약정보를 제휴사 단말로 전송하는 계약처리부와;Products that include product contract information including the rental period and rental amount for the product, or the installment period and installment amount for the product to the customer terminal, and to rent the product from the customer terminal or purchase in installments. A contract processing unit that receives contract information, stores it in a storage unit, and transmits the product contract information to an affiliate terminal;
    제휴사 단말로부터 배송완료된 상품에 대한 배송완료정보를 입력받아 저장부에 저장하는 배송확인처리부와;A delivery confirmation processing unit for receiving delivery completion information on the delivery completed product from the partner terminal and storing it in a storage unit;
    상기 배송완료정보와 상품계약정보를 포함하는 제휴사별 채권매입정보를 생성하여 저장부에 저장하고, 상기 제휴사별 채권매입정보를 금융사 단말로 전송하는 채권매입처리부와;A bond purchase processing unit for generating and storing bond purchase information for each affiliate, including the delivery completion information and product contract information, in a storage unit, and transmitting the bond purchase information for each affiliate to a financial company terminal;
    금융사 단말로부터 채권매입에 따른 제휴사별 대금입금정보를 수신하여 저장부에 저장하는 대금입금처리부와;A payment processing unit for receiving payment information for each affiliate according to bond purchase from a financial institution terminal and storing it in a storage unit;
    고객이 매월 입금하는 렌탈금액 또는 할부금액을 포함하는 비용입금정보를 지불게이트웨이로부터 수신하여 저장부에 저장하고, 상기 비용입금정보를 금융사 단말로 전송하는 채권회수처리부;A receivable collection processing unit that receives payment information including a rental amount or installment amount that a customer deposits monthly from a payment gateway, stores it in a storage unit, and transmits the payment information to a financial institution terminal;
    를 포함하는 팩토링 사업에 기초한 업무 대행 서비스 제공 장치.A business agency service providing device based on a factoring business comprising a.
  2. 청구항 1 에 있어서,The method according to claim 1,
    상기 계약처리부는,The contract processing unit,
    신용정보제공단말로부터 입력된 고객의 신용조회정보를 저장부에 저장하고 상기 고객의 신용조회정보와 미리 설정된 제휴사별 상품판매정책을 비교하여 고객에게 상품을 판매할지를 판단하고 그 결과를 저장부에 저장하는 것Stores the customer's credit inquiry information entered from the credit information providing terminal in a storage unit, and compares the customer's credit inquiry information with a preset product sales policy for each affiliate, determines whether to sell the product to the customer, and stores the result in the storage unit. To do
    을 특징으로 하는 스마트 할부 시스템.Smart installment system, characterized in that.
  3. 청구항 1 또는 청구항 2에 있어서,The method according to claim 1 or 2,
    상기 계약처리부는,The contract processing unit,
    고객단말 또는 콜센터로부터 상품계약취소정보를 입력받아 저장부에 저장하고, 상기 상품계약취소정보를 제휴사 단말로 전송하는 것Receiving product contract cancellation information from a customer terminal or call center, storing it in a storage unit, and transmitting the product contract cancellation information to an affiliate terminal.
    을 특징으로 하는 스마트 할부 시스템.Smart installment system, characterized in that.
  4. 청구항 1 에 있어서,The method according to claim 1,
    상기 업무 대행 서비스 제공 장치는:The above business agency service providing device is:
    상기 고객접수정보와 콜센터 식별정보를 포함하는 복수의 콜정보를 생성하고 이를 저장부에 저장하는 콜분배처리부;A call distribution processing unit generating a plurality of call information including the customer reception information and call center identification information and storing the same in a storage unit;
    를 더 포함하는 팩토링 사업에 기초한 업무 대행 서비스 제공 장치.A business agency service providing device based on a factoring business further comprising a.
  5. 청구항 1 에 있어서,The method according to claim 1,
    상기 업무 대행 서비스 제공 장치는:The above business agency service providing device is:
    상기 제휴사별 채권매입정보로부터 판매금액과 판매건수를 산출하고 상기 판매금액에서 정산비율만큼 차감한 정산금액과 상기 제휴사별 대금입금정보를 이용해 정산율을 산출하는 현황분석처리부;A status analysis processing unit that calculates the sales amount and the number of sales from the bond purchase information for each affiliate, and calculates a settlement rate using the settlement amount subtracted by the settlement ratio from the sales amount and the payment information for each affiliate;
    를 더 포함하는 팩토링 사업에 기초한 업무 대행 서비스 제공 장치.A business agency service providing device based on a factoring business further comprising a.
PCT/KR2020/005993 2019-07-09 2020-05-07 Device for providing work agency service on basis of factoring business WO2021006469A1 (en)

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